High Performance Training Workshop High Performance Training Workshop

Phil Reagan, Training Developer

20+ years in training and development

10 years developing e-learning programs

Hi

9/28/08 E-Learning Essentials - HPT Workshop 2

About this Flash movieAbout this Flash movie

This is the first WBT module, a Flash movie produced, starting from PowerPoint by Articulate Presenter

. . . More about that later

You can pause or skip as you view the movie

If you are viewing this as PowerPoint, use Slide Show view to see the animations (click activated)

Please keep track of the time you spend on this module

9/28/08 E-Learning Essentials - HPT Workshop 3

Welcome to the WorkshopWelcome to the Workshop

HPT Workshop is: Two days of classroom/hands-on lab, three weeks of

self-paced online learning This is the first module (Mod0)

– Course started with emails about starting your project Module Objective: Get up to speed on e-Learning More information on the Learning and Support Website Course started with emails about starting your project

You decide what you want to see

Let’s begin . .

9/28/08 E-Learning Essentials - HPT Workshop 4

We Learned In a ClassroomWe Learned In a Classroom

We've come a long way since our school days: Our classes were scheduled Somebody else decided what we should learn We learned from a teacher . . We took notes We studied books It took a lot of time

We've come a long way . . .

9/28/08 E-Learning Essentials - HPT Workshop 5

. . . we’ve come a long way . . .. . . we’ve come a long way . . .

Back then, videos were expensiveBack then, videos were expensive

Not anymore!

9/28/08 E-Learning Essentials - HPT Workshop 6

Today We Learn in Many Ways Today We Learn in Many Ways

On the job Books, TV, videos, with our computers, and . . "Organized training“

– Still often in a classroom You will learn about HPT five ways . . .

– E-Learning (like this one)

– Classroom Presentations

– Learning and Support Web (next slide)

– Examples (including this course), and

– Your project

9/28/08 E-Learning Essentials - HPT Workshop 7

The HPT Website (LSP)The HPT Website (LSP)

9/28/08 E-Learning Essentials - HPT Workshop 8

HPT Workshop ObjectivesHPT Workshop Objectives

Objectives: After completing this program, participants will be able to:

Plan and carry out an effective training program, and Implement all three HPT elements, and Contribute to managing Learning Programs

9/28/08 E-Learning Essentials - HPT Workshop 9

Course Agenda = ADDIE Course Agenda = ADDIE

The course is organized roughly along the ADDIE acronym

Analysis Design Development Implementation Evaluation

There is usually initial Planning and later follow-up PADDIEF?

9/28/08 E-Learning Essentials - HPT Workshop 10

Course Agenda (continued)Course Agenda (continued)

What is not covered: Learning Management Systems (LMS) Simulations Tools in Detail Creating Tests

Online: History of e-Learning Instructional Systems Design Definitions and usage: Words, Words, Words

9/28/08 E-Learning Essentials - HPT Workshop 11

What is e-LearningWhat is e-Learning

The simple definition is "learning delivered electronically" i.e., via a computer

Most e-learning today is viewed with a browser Includes Virtual Classrooms and Narrated Slides

High Performance Training is a synergistic blend of: Classroom Learning E-Learning Learning Web sites

– Called Learning and Support Portals (LSPs)

9/28/08 E-Learning Essentials - HPT Workshop 12

What is High Performance Training What is High Performance Training

ILT

eLearn LSP

Balanced

HPT

9/28/08 E-Learning Essentials - HPT Workshop 13

The Learning and Support Portal (LSP) The Learning and Support Portal (LSP)

The LSP is the newest element Has learning features as well as support Job Aids are a key feature

– Could even design your program around job aids Pre- and post-classroom material Usually implemented as a Web site . . .

Like ours

9/28/08 E-Learning Essentials - HPT Workshop 14

What goes on the LSP What goes on the LSP

Course Descriptions (Syllabus) Lectures (PowerPoint) Assignments Reading lists Prerequisites Teacher Information Schedules And Slides (PPTs), Books, Manuals, Job Aids, Templates,

Methods and Procedures, Data collection and other forms, Wizards, One-Page Expertise, Example projects, Example reports, E-Learning Courses, JIT Learning Modules, Tutorials, Videos, Images, Knowledge Bases, Help Pages, Reference Pages, Glossary, Encyclopedia, Chat, Forums, FAQs (Q&A)

9/28/08 E-Learning Essentials - HPT Workshop 15

E-Learning EssentialsE-Learning Essentials

Definitions History of e-Learning e-Learning Characteristics Learning and Support Portal (LSP) √ E-Learning Benefits

9/28/08 E-Learning Essentials - HPT Workshop 16

TerminologyTerminology

Terminology is tricky– Lots of interest in what’s new– Things get old fast– What’s the next big thing– Example: Cloud Computing and Web 2.0

E-Learning can mean many things to people Usually means online training modules

– Anytime, anywhere– Delivered via the Internet and/or the intranet

See the e-Learning Glossary

9/28/08 E-Learning Essentials - HPT Workshop 17

e-Learning Characteristicse-Learning Characteristics

Hypertext Non-linear Multi-level Comprehensive Flexible delivery Multimedia

9/28/08 E-Learning Essentials - HPT Workshop 18

Training ≠ Learning!Training ≠ Learning!

We can train, but they may not learn They can learn without "training" The objective is learning, not training There are other performance interventions

9/28/08 E-Learning Essentials - HPT Workshop 19

Dark Ages of e-Learning Dark Ages of e-Learning

Before the 'net Mainframe and Terminals Plato, etc.

9/28/08 E-Learning Essentials - HPT Workshop 20

Distance LearningDistance Learning

Usual means Teleconferencing Expensive Awkward Mostly replaced by Web-based virtual classrooms

9/28/08 E-Learning Essentials - HPT Workshop 21

Early e-LearningEarly e-Learning

Mostly Universities Lots of Research 1-to-1 Replacement Academic studies conclude:

No Significant Difference (NSD) in results

See links in the text version of history

9/28/08 E-Learning Essentials - HPT Workshop 22

Web-Based Training I (WBT I)Web-Based Training I (WBT I)

Use browser Mostly text pages . . . Still little significant difference, but benefits appearing "NSD" means students do at least as well

Not worth much to universities except costs In real world e-learning shows clear benefits

9/28/08 E-Learning Essentials - HPT Workshop 23

Early e-Learning: Text on a computerEarly e-Learning: Text on a computer

9/28/08 E-Learning Essentials - HPT Workshop 24

Web-Based Training II (WBT II)Web-Based Training II (WBT II)

Developed in parallel with Web developments Many new types Often Blended Includes Electronic Performance Support Systems EPSS may sometimes be the best solution More ways to deliver WBT E-Learning 2.0 coming

9/28/08 E-Learning Essentials - HPT Workshop 25

Benefits of e-LearningBenefits of e-Learning

An important topic E-Learning:

Gets better results

Saves time

Costs less And much more

See e-Learning Benefits (7-page article)

9/28/08 E-Learning Essentials - HPT Workshop 26

Advantages of Classroom TrainingAdvantages of Classroom Training

Instructor-Led Training Student-Teacher Interaction Introduce people See everybody "Anchor" the program

– After initial ILT, rest could be all e-learning

9/28/08 E-Learning Essentials - HPT Workshop 27

Virtual ClassroomVirtual Classroom

Features: Application Sharing, Whiteboard, Live Video, Text Chat,

Polls/Surveys, Recording

Products: Adobe Connect, GoToMeeting, Live Meeting, Net

Meeting, WebEx, . . . Narrated PowerPoint has some VC features

Theoretically as good as a classroom

9/28/08 E-Learning Essentials - HPT Workshop 28

Classroom vs e-LearningClassroom vs e-Learning

As an either-or discussion . . .

E-Learning Interaction: Some ideas: Interactive Web sites, posted Q&As,

accessible trainers, . . . Discussion should be how to blend classroom

and e-learning

9/28/08 E-Learning Essentials - HPT Workshop 29

High Performance Training (HPT) High Performance Training (HPT)

Classroom + Web-Based Training + Learning and Support Portals

9/28/08 E-Learning Essentials - HPT Workshop 30

Creativity is ImportantCreativity is Important

Do think outside the box Apply creativity methods to

design, content, and strategy

Keep a creative attitude

This is a gratuitous graphic

9/28/08 E-Learning Essentials - HPT Workshop 31

Multi-Level WBTMulti-Level WBT

Top level is "fast" or "overview" version

Next level is the main line, i.e., tailored to main audience

Depth level expands on topics, optional topics, links to more information, etc.

Multiple Levels:– Provides In-depth richness– Match training to students

9/28/08 E-Learning Essentials - HPT Workshop 32

E-Learning Types – a ChecklistE-Learning Types – a Checklist

Structured Hyperlinked Text Slides Slides with Animations Slides with Audio Narrative Video/Flash Simulations Videoconferencing Virtual Classrooms Job Aids Discussion Groups Other

9/28/08 E-Learning Essentials - HPT Workshop 33

Structured Linked Text Structured Linked Text (e-learning types continued)

9/28/08 E-Learning Essentials - HPT Workshop 34

Slides (the PowerPoint)Slides (the PowerPoint)

Used for instructor-led training, and . . . Slides alone can be useful

Academic tradition ≈ notes Can contain links and multimedia If posted and animated, include note about using Slide Show View

9/28/08 E-Learning Essentials - HPT Workshop 35

Slides with Audio NarrativeSlides with Audio Narrative

"Rapid e-Learning" It Works SME can do it Can be high quality Good alternative to ILT May want to do both Can support multi-level instruction Many ways to do it This presentation is an example

9/28/08 E-Learning Essentials - HPT Workshop 36

Video/FlashVideo/Flash

Flash is a de facto standard Flash embeds video Many ways to create Flash

modules– Adobe Flash– Articulate– VideoWebWizard >>– and many more . . .

9/28/08 E-Learning Essentials - HPT Workshop 37

SimulationsSimulations

Advantages: Simulate unavailable environments (e.g., NASA vehicles) Good for application tutorials Can be used for testing Examples of online simulations

9/28/08 E-Learning Essentials - HPT Workshop 38

VideoconferencingVideoconferencing

Basis for “Distance Learning” Simulates a real-time classroom Desktop conferencing is a good alternative

9/28/08 E-Learning Essentials - HPT Workshop 39

Virtual ClassroomsVirtual Classrooms

What participants see PowerPoint slides, surveys, Websites Live applications Whiteboards Annotation tools with arrows, bullets, colors, etc.

What participants do raise their hands, answer polls and surveys question/comment via public and private chat, and

via voice - VoIP or teleconference write on whiteboards and documents participate in breakout groups laugh and applaud

9/28/08 E-Learning Essentials - HPT Workshop 40

Virtual ClassroomsVirtual Classrooms

Lots of products . . .

Acrobat Connect

Saba Centra

Microsoft Live Meeting

WebEx (Cisco)

9/28/08 E-Learning Essentials - HPT Workshop 41

Web ConferencingWeb Conferencing

Report is at: http://www.corp.att.c

om/awards/docs/gartner_mq_wc.pdf

9/28/08 E-Learning Essentials - HPT Workshop 42

Virtual RealityVirtual Reality

Advanced form of simulation, often with 3D representations that are lifelike

Can include sound, touch, feel, etc. Experience ‘being there’ or ‘doing it’ Some require goggles, helmet, or gloves Current applications: baby delivery, Navy to acquaint

trainees with submarine, pilots, etc. An example: Second Life

9/28/08 E-Learning Essentials - HPT Workshop 43

Job AidsJob Aids

Types: Cheat sheets Templates Checklists Help Files JIT Training Acronyms Reference (directories) Methods and procedures ManualsFormat: On-line Hard Copy (alternative) Wallet cards, iPods, etc

9/28/08 E-Learning Essentials - HPT Workshop 44

VNS ExampleVNS Example

More information on the Website

9/28/08 E-Learning Essentials - HPT Workshop 45

SummarySummary

HPT is . . . Terminology E-Learning includes: Job Aids, WBT, videos, simulation, LSPs Could include: virtual classrooms, videoconferencing

(maybe) Classroom vs e-Learning

9/28/08 E-Learning Essentials - HPT Workshop 46

Q+AQ+A

Contact me for questions Phil Reagan preagan@mindspring.com See FAQs on Website

9/28/08 E-Learning Essentials - HPT Workshop 47

Your EvaluationYour Evaluation

Learning quality 1 2 3 4 5

Presentation 1 2 3 4 5

Technology 1 2 3 4 5

Instructor 1 2 3 4 5

E-mail FeedbackPhil Reagan preagan@mindspring.com

9/28/08 E-Learning Essentials - HPT Workshop 48

What's NextWhat's Next

Your Project HPT Web Site ISD Module (Mod3) HPT Planning and Methodology (Mod2) Session 2 Classroom/Lab

– Oakland Center