High Performing teams with Feedback & Radical Candour

Tim Newbold - Cofounder Skillfire.co

@timnwbldtim@skillfire.co

https://www.linkedin.com/in/timnewbold/

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Feedback (noun) The return to the input of a part of the output of a machine, system, or process

Reinforcing Corrective

What are you hoping to get out of tonight?

High performing team

3 key pieces of research1. Strong team engagement is built on a culture of honest feedback

2. High performing teams show equal share of voice

3. The existence of feedback within a team is a strong predictor of self assessed performance

Check out the speaker notes for more!

Tools & Techniques for Radical Candour & Feedback

Radical Candour

What are your go to Feedback methods?

The Feedback Sandwich(Positive - Constructive - Positive)

AKA the Turd Sandwich

Seek permission first!

Situation

Give context with a situation

For example:

"During yesterday morning's team meeting, when you gave your presentation..."

"At the client meeting on Monday afternoon..."

BehaviorDescribe the specific behaviors that you want to address & only those observed directly. Don’t make assumptions or subjective judgments.

"During yesterday morning's team meeting, when you gave your presentation, you were uncertain about two of the slides, and your sales calculations were incorrect."

"At the client meeting on Monday afternoon, you ensured that the meeting started on time and that everyone had handouts in advance. All of your research was correct, and each of the client's questions were answered."

ImpactThe last step is to use "I" statements to describe how the other person's action has affected you or others.

"During yesterday morning's team meeting, when you gave your presentation, you were uncertain about two of the slides and your sales calculations were incorrect. I felt embarrassed because the entire board was there. I'm worried that this has affected the reputation of our team."

"At the client meeting on Monday afternoon, you ensured that the meeting started on time and that everyone had handouts in advance. All of your research was correct, and each of the client's questions were answered. I'm proud that you did such an excellent job and put the organization in a good light. I feel confident that we'll get the account, thanks to your hard work."

Effective feedback traits

Come prepared with information and data

Always describe behaviors, don't judge

Consider how the feedback relates to their goals/aspirations

Give Feedback as quickly as possible

Coach a way to an answer

Remember both Positive & Constructive Feedback

Feel

Felt

Found

Dealing with destructive feedback about someone else

Team based feedback with Kudos Cards

Receiving feedback

1. Ask for it

2. Enquire, but don’t argue

3. Take it onboard, but be mindful of relevance

4. Ask for ideas

5. People are terrible at feedback, support them

6. Thank them for such a wonderful gift!

1. Establish a safe environment

2. Model it yourself

3. Explore approaches with your team

4. Establish it as a norm

5. Create a regular cadence

Creating a culture of feedback

Summing it up

Remember to give Positive and Constructive Feedback

Focus on the event and facts, no assumptions

Don’t feed people a shit sandwich

Give feedback with Situation, Behaviour & Impact

Listen actively

Discuss approaches as a team

Next steps….

Go to work tomorrow and do two things:

Ask for feedback from someone

Offer feedback to someone (constructive or positive)

Questions?