High Reliability Group helps business leaders reducethe risk of safety incidents, reduce system down time,and develop a more engaged workforce. We workwith you to develop lasting solutions primarilyfocused on improving culture and leadership.

www.highrelgroup.com

High Reliability Group LLC

High Reliability Group was founded by former US Navy Submarine officers with deep industry and military experience in highly hazardous operations. We are operators first and foremost and have led high-risk operations for decades. Now we want to share what we have learned and help others achieve a high-level of reliability. Our chief aim is to help our clients:

Our principles for High Reliability Organizations are based on the United States Nuclear Navy as outlined in the book Extreme Operational Excellence: Applying the US Nuclear Submarine Culture to Your Organization by Bob Koonce and Matt DiGeronimo.

If you lead complex operations across multiple business units and want to improve your safety, reliability and profit margins, we can help. We offer consulting and training in areas of leadership, management systems and culture.

• Reduce both personnel and process safety risk by helping to create a culture of high reliability

• Improve commercial results by reducing down-time and improving operational reliability

• Reduce personnel turnover by improving morale and esprit de corps

Who we are:

What we believe:

How we can help:

High Reliability Group’s mission is to help you achieve Operational Excellence through the three elements vital to any organization: Management Systems, Culture, and Leadership.

Call or email rkoonce@highrelgroup.com today to discuss how we can help you achieve your goals.

High Reliability Organization Leadership WorkshopA 2-day course for senior leaders on the principles of HROs and how to implement a culture of high reliability.

• 2 Instructors

• Max Class Size: 25

High Reliability Organization Front Line Supervisor WorkshopA 2-day course for Front Line Supervisors on practical implementation of HRO principles to create a culture of high reliability.

• 2 Instructors

• Class Size: 6 - 12

High Reliability Organization Critical Procedures Solutions WorkshopA 3 to 5-day engagement to conduct assessments of critical procedures in the field with company leaders to ensure processes and procedures meet

• HRO principles

• 2 Instructors

High Reliability Organization “Complex Casualty” WorkshopA 1-day course for operational leaders and supervisors on the principles of HROs and how to implement a culture of high reliability.

• 2 Instructors

• Class Size: 12 - 25

Our Services:

Consulting and other services:• Management Systems Assessment, Development, and Support• Internal Auditing Assessment, Development and Support• Incident Investigations & Root Cause Analysis• Keynote Speaking

Bob served for over 20 years in the U.S. Submarine Force and retired from active duty in 2011 after commanding USS KEY WEST (SSN 722), a nuclear submarine based in Pearl Harbor, Hawaii. During Bob’s career in the Navy he served on five different fast attack submarines and deployed overseas conducting missions critical to national security.

Bob served as both a junior and senior member of the Nuclear Propulsion Examining Board which is responsible for evaluating the safe operations of all Nuclear Aircraft Carriers and Submarines. Since leaving active duty, Bob has been a consultant to large and small businesses primarily in the Energy Industry.

Bob founded High Reliability Group LLC in 2016 to help clients achieve operational excellence and high reliability operations. High Reliability Group focuses on the three critical elements of all High Reliability Organizations: Leadership, Culture, and Management Systems. Through a process called Organizational Root Cause Evaluation (ORCE), High Reliability Group consultants will assess the root causes of specific challenges clients face and develop and help implement lasting solutions.

Bob holds a Bachelor’s Degree in Electrical Engineering as well as an MBA in Organizational Behavior and a Master’s Degree in National Security and Strategic Studies from the Naval War College.

Bob frequently speaks and writes on Operational Excellence and High Reliability Organizations based on the leadership and culture of the U.S. Nuclear Navy. He is coauthor of Extreme Operational Excellence: Applying the US Nuclear Submarine Culture to your Organization available on Amazon.

You can learn more about High Reliability Group by visiting www. highrelgroup.com. Bob can be reached at rkoonce@highrelgroup.com

Bob Koonce – Managing Principal

Learn more by reading Extreme OperationalExcellence: Applying the US NuclearSubmarine Culture to Your OrganizationAvailable on Amazon and Barnes & Noble

Jeff has over 35 years of experience in both the military and in industry. Jeff served 11 years on active duty in the US Submarine Force on the USS Will Rogers (SSBN 659B) and as new construction Engineer Officer on the USS Alabama (SSBN731B). Following a tour at Commander Submarine Force US Atlantic Fleet in the Force Nuclear Power office, he continued his naval career in the naval reserve retiring with the rank of Captain.

Since leaving active duty, Jeff has worked in a variety of industries from a small privately held company to large multinational corporations implementing Operational Excellence Management Systems. Most recently while working for Chevron Corporation, he was General Manager of Operational Excellence, reporting to the corporate VP for Health, Environment and Safety. He was responsible for implementing Chevron’s Operational Excellence Management System as well as enterprise and upstream processes for Risk Management, Compliance and Operational Excellence Assurance, Incident Investigation and Reporting, Learning and Human Performance.

Prior to his corporate role at Chevron, Jeff was the Division Manager of Integrated Laboratory Technologies. In this position he was responsible for the 24x7 operation of Chevron’s High Pressure Processing Center that simulates and tests conventional and new refinery concepts and the facilities and analytical laboratories that support upstream and downstream operations. Prior to this role, he was the R&D Manager in Chevron Technology Ventures which developed advanced fuel concepts such as converting hydrocarbon fuels into hydrogen for fuel cell vehicles.

Prior to joining Chevron, Jeff worked at a number of positions of increasing responsibility in management, operations and environment, safety and health at a privately held environmental services company, in the pulp and paper industry and in the DOE nuclear complex. Jeff holds a BS degree in Chemical Engineering from Penn State and an MBA (Global Executive) from Duke.

Jeff Hedges – Senior Consultant

Don is a Senior Energy Industry Strategy and Operations executive with more than 30 years of international experience, as both an insider and trusted advisor to the world’s leading firms. His experience also includes 20 years of active and reserve service as a nuclear-qualified officer in the U.S. Navy Submarine Force and the DIA, retiring as a Commander.

Don has led the architecture, planning, and implementation of more than 45 comprehensive, large-scale, integrated programs aimed at Operations Excellence (OE), Operations Integrity (OI), and operations performance transformation strategy and implementation, management system design and implementation, and technology strategy and architecture for Exxon Mobil, Shell, Schlumberger, DuPont, Statoil, Saudi Aramco and more than 35 other leading manufacturing and service companies in the energy, chemicals, and process industries. His passions and most unique qualifications are in OE and Operations Integrity (OI) Management Systems architecture, planning, and implementation, Lean Manufacturing, Rapid OE Capability Assessment, and Rapid Learning Organizations.

Don graduated cum laude with degrees in Mechanical and Nuclear Engineering from the Georgia Institute of Technology and completed MBA studies at University of Houston. He is active in several professional associations and holds certifications with the Peter Senge Institute for Complex Organizational Systems and the European Foundation for Quality Management (EFQM).

Don Painter – Senior Consultant

With over 24 years of military service, including 15 years of senior leadership and corporate management experience, Mark offers a diverse background in strategic thinking, operational excellence, safety-driven performance, causal analysis, project management, and lean/process improvement.

Mark was the Commanding Officer of USS CARR (FFG-52) a fast frigate where he personally led, directed, and was accountable for the strategic and operational planning and execution of a 224 personnel, 4000-ton, fast frigate. Mark oversaw all engineering, combat, and training operations required for combat readiness of the ship, crew, and embarked personnel. While in the Navy, he also served as a senior ship inspector and in a variety of high-visibility roles with senior national leaders at the Pentagon.

Following his Navy career, he conducted incident investigations and led training and coaching in the upstream Oil and Gas industry where he brought his significant experience to help clients improve their high risk operations.

Mark was most recently the General Manager at an Ethylene and Propylene Oxide Sterilization Facility Responsible for safety, quality, operations, personnel, customers, logistics and maintenance at a multi-site facility with 19 processing chambers. This facility provided sterilization services for the medical device, pharmaceutical, and food industries.

Mark Metzger – Senior Consultant

Advisory Board Members:Jim Connell - Former Senior Vice President of HDRMatthew DiGeronimo - Vice President of Veolia North AmericaJeffrey Hedges - Former Director at Chevron

See www.highrelgroup.com for more information or call us at 331-223-9722

www.highrelgroup.com

High Reliability Group LLC

7N072 Willowbrook DriveSt. Charles, Illinois 60175

Tel: 331-223-9722

Bob Koonce’s contact information: Cell: 312-859-9311

Email: rkoonce@highrelgroup.com