high volume automated ticketing and boarding printer certified...

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High Volume Automated Ticketing and Boarding Printer Certified for Agencies

This documentation contains confidential information proprietary to Worldspan ______________________________ ______________________________ ______________________________ ______________________________ ______________________________ ______________________________ ______________________________ ______________________________ ______________________________


Contents Contents .............................................................................................................................. 2 1.0 Introduction............................................................................................................. 4 2.0 Scope and purpose of this Document...................................................................... 5 3.0 Features of the Unimark XP ................................................................................... 6

3.1 Items Included (contents vary with customer configuration): ............................ 8 3.2 Product Specifications ........................................................................................ 8

4.0 Installation............................................................................................................. 10 4.1 Location and Set-up .......................................................................................... 12 4.2 Plugging into the Unit....................................................................................... 12 4.3 Host Interface Specifications ............................................................................ 13

4.3.1 Hardware Interface.................................................................................... 13 4.3.2 Data Structure ........................................................................................... 13 4.3.3 Front Panel and Keypad/Display Layout.................................................. 14

5.0 Configuration ........................................................................................................ 15 5.1 Basic Operator Level Menu .............................................................................. 15 5.2 Adjustments Menu............................................................................................ 16 5.3 Service Menu (Top Level) ................................................................................ 17 5.4 Host Setup (Service sub menu)......................................................................... 18 5.5 Comm Port Setup (Service sub menu).............................................................. 20 5.6 Bin Setup (Service sub menu)........................................................................... 23 5.7 ATB Setup (Service sub menu) ........................................................................ 25 5.8 Printer Setup (Service sub menu) ..................................................................... 27 5.9 Maintenance (Service sub menu)...................................................................... 28 5.10 Component Tests (Maintenance sub menu)...................................................... 29 5.11 Printer Tests (Maintenance sub menu) ............................................................. 31 5.12 Sensor View (Maintenance sub menu) ............................................................. 33 5.13 Sensor Calibrate (Maintenance sub menu) ....................................................... 35 5.14 Printer Information............................................................................................ 37

6.0 Basic Printer Operation and Setup........................................................................ 39 6.1 Powering the XP On and Off ............................................................................ 39 6.2 Loading Ticket Stock........................................................................................ 39 6.3 Clearing Stock Jams.......................................................................................... 42 6.4 Cleaning ............................................................................................................ 44

6.4.1 Using the Cleaning Card........................................................................... 45 6.4.2 Periodic Inspection.................................................................................... 45 6.4.3 Cleaning External Surfaces....................................................................... 46 6.4.4 Cleaning Inside the Enclosure .................................................................. 46 6.4.5 Cleaning the Encoder Drive and Idler Rollers .......................................... 47 6.4.6 Cleaning the Print Head and Platen .......................................................... 48

7.0 Troubleshooting .................................................................................................... 51 7.1 Basic Scenario Failure Analysis ....................................................................... 51 7.2 Basic Alert Messages........................................................................................ 54 7.3 AEA Related Error Messages ........................................................................... 57 7.4 During Ticketing............................................................................................... 57 7.5 Level-I Help Desk Troubleshooting Guide....................................................... 58 7.6 Ticket Printing: Print Processing and Imaging Errors ...................................... 59 7.7 Ticket Printing: Encode/SCN Errors ................................................................ 60 7.8 Printing test ticket from Worldspan host .......................................................... 60


7.9 Unit’s LCD indicates a stock jam during printing or at power up.................... 61 7.10 General Operating Tips..................................................................................... 62

8.0 Downloading XP’s Firmware ............................................................................... 63 8.1 FILE PROCEDURE ......................................................................................... 63 8.2 TERA TERM.................................................................................................... 63

8.2.1 SETTING UNIT COMM PARAMETERS .............................................. 65 8.2.2 SENDING THE UPDATE FILE.............................................................. 66

9.0 Unimark XP, Worldspan Observation List........................................................... 68 Printer Position.............................................................................................................. 68

Stock Type ..................................................................................................................... 68 Stock and Humidity ...................................................................................................... 69

Firmware Revision....................................................................................................... 69 User Knowledge ........................................................................................................... 69 10. Return Authorization/Customer Service............................................................... 70


1.0 Introduction Worldspan have a requirement to offer a high volume, cost effective ticket printer to replace the current aging ATB2 fleet deployed across EMEA. The printer that fits the minimum requirements is the Unimark XP ATB2 ticket printer. This document outlines the specification of the printer, Installation procedures and troubleshooting.


2.0 Scope and purpose of this Document This document is intended for people who use and operate the printer. It is a guide to installation, operation, troubleshooting and maintenance. Below is a brief description to each part of this document

• Features of the XP An introduction to the printer and an overview of features, specifications, and

options.

• Installation Procedures for installation of the printer.

• Configuration Instructions on how the printer is configured for Worldspan printing

• Operation

Procedures for operating the printer.

• Troubleshooting Using Unimark XP diagnostics to identify and correct problems during normal

operation of the printer.

• Preventive Maintenance General XP maintenance procedures.

• Packing and Shipping

Packing instructions to return the printer for repair.


3.0 Features of the Unimark XP The space saving design, ease of use and optional configurations make the XP a strong contender to win the acclaim of high volume travel agencies in EMEA/A. Figure.1 shows the front view of the Unimark XP ATB2 Printer. The Key features of the XP can be summarised by the following:

• Affordability

• Reliability

• High volume printing with capabilities of printing 50 coupons per minute

• Dual secure input stock inputs and one unsecured external stock input

• Space saving design

Figure 1. - XP ATB Ticket Printer

The XP is a state-of-the-art Airline Ticket and Boarding pass printer capable of high speed printing and incorporating standard ATB2 features such as magnetic data encoding. The printer has two RS-232 Asynchronous Serial Communication ports to interface to the host system. The ports are configured as DTE requiring a null modem cable connection to a DTE host system. The XP is designed to set on the floor. There are multiple caster options available, allowing the printer to be easily moved around in travel agency environments.


The XP transport mechanism accepts full size ATB2 coupons (8 and 7-3/8 inch stock). It has three input bins. Bins A and B are internal secured locations for ATB2 ticket stock. Both A and B bins can hold up to 1000 ATB2 documents. Bin C is external, which is typically unsecured but could be used for both pocket ITIN stock and normal ATB2 stock. An optional Bin C shelf is available as well as a Bin C box, which can be secured. The printed/encoded coupons are automatically presented at the exit bin on the front of the printer. The XP has an internal reject bin for coupons, which cannot be properly encoded or are otherwise damaged and unusable.

The front control panel incorporates control/function keys, indicator LEDs, and an alphanumeric character display. The display provides Unit status and activity information as well as providing visible feedback when the operator or service provider is navigating through the menu system.

The printer uses an auto switching power supply that allows automatic operation in both 110 and 220VAC environments.

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3.1 Items Included (contents vary with customer configuration):

1. XP Unit

2. Keys

3. AC Power cord

4. XP manual or Product CD

5. Optional items such as ticket catchers, Bin C options, and interface cables and adaptors/gender changers

6. Sample Test Stock

3.2 Product Specifications

• Printing system

Method Direct Thermal

Resolution 203DPI

Speed Up to 50 documents per minute

Font Contains Andale from Agfa Monotype Corporation®

• Magnetic encoding

Stock type ATB1 and ATB2 tickets with and without magnetic stripe

Encoding specification Conforms to IATA specification 1722C, Attachment C

Encoding format Four tracks Read/Write verification (210 bpi)

Pre-Encoding Standard pre-read of magnetically encoded SCN numbers


• Document handling

Types ATB2, 8 and 7-3/8 inch stock

Source Two internal (Bins A and B); 7-3/8 and 8 inch stock One external (Bin C); 8 inch stock only Revalidation One front input feed slot; 7-3/8 and 8 inch stock Reject One internal reject bin Exit One stock path exit point at the front below the revalidation slot

• Interface

RS-232 Two Asynchronous Serial Communication ports (DB- 25F DTE standard)

• Control Panel

Keys Eight momentary push button keys (see “Front Panel” section for details) LEDs Four indicator LEDs (see “Front Panel” section for details) Display 2 row by 20 column (2x20) alpha numeric (see “Front Panel” section for details)

• Physical Specification

Dimensions 11-5/8” wide, 23-1/2” high (without casters), 21-3/4” deep Weight 50lbs (23 kg), Standard Configuration

• Environmental

Operating Temperature 40 to 104°F (4 to 40°C) Storage Temperature -4 to 140°F (-20 to 60°C) Relative Operating Humidity 5 to 95%, non-condensing, without

degraded performance Relative Storage Humidity 5 to 95%, non-condensing, without

damage to components


4.0 Installation

• Unpacking Inspect the shipping container for evidence of in-transit damage, such as being dropped, crushed, or punctured. If damage is evident, contact the carrier directly to specify the nature and extent of damage. If the container is free of damage, remove the Unit from the shipping container by opening the side panel marked “OPEN THIS END”. Pull the Unit (secured with packing foam pieces) from the container and remove the foam from the Unit. The keys are in a package attached to the rear of the Unit.

Retain original shipping carton and foam for future use.

• Accessories Kit After the Unit has been removed from the shipping container, remove the Accessories Kit from the Bin A/B location on the left side. The Accessories Kit consists of the power cord, ticket catcher, Operator's Manual or Product CD, and some sample stock for testing. • Bin Full Feature The Bin Full Bale allows the Unit to sense when the ticket catcher is full (approximately 125 tickets). Under this condition a front control panel alert is set and ticket printing is automatically halted. The alert condition is cleared and printing is resumed as soon as the tickets are removed. To enable the Bin Full feature, simply place your index finger against the top left side of the bin full bale and push slightly to the right while pulling out. This action moves the bin full bale from the locked storage position to the operating position. The bin full bale should move freely up and down. • Attaching the Ticket Catcher Remove the ticket catcher from the Accessories Kit. Hold the catcher by the sides, between your thumb and fingers, with the open end of the catcher facing up. Set the bottom of the catcher into the bottom of the opening in the front of the Unit. Gently squeeze the sides of the ticket catcher and push it into place. Let go of the ticket catcher and it will remain in place.


• Handle The Unit can incorporate a handle located on the front just below the user interface keypad. The handle is designed to assist the operator when rolling the Unit out to load stock and for service and product support. The handle is not to be used to lift Unit, which could result in product damage.

• Bin C Shelf The Unit can incorporate a shelf to support stock for the Bin C input. The shelf is located on the rear of the Unit. During shipment it is stored in the locked upright location. During on-site installation, the shelf can be pulled down from the top and let down to the horizontal (down) location. A support chain will limit the downward swing of the shelf.


4.1 Location and Set-up

Choose a location that provides at least 1-inch of open space between surfaces adjacent to the Unit’s sides, front, and top. This space is required to allow for proper ventilation of the Unit. At least 3 inches of space is required behind the Unit for cabling and airflow.

Position the Unit so adequate space is provided on both the left and right sides to open the doors. Alternately verify that the Unit can be moved (or rolled) to an open area where the doors can be fully opened. The left and right doors must be able to swing open 90º to load ticket stock or to perform routine maintenance.

• Do not install the Unit where it will be exposed to direct sunlight. Sunlight may affect the optical sensors resulting in stock loading difficulties. Direct sunlight can also affect the readability of the front panel display.

• The Unit is intended for indoor use only. Place the Unit on a firm solid surface. If placed on an unsteady surface, it may fall and become damaged.

• To protect the Unit from overheating, do not block openings on the enclosure. Do not place the Unit on or near a heat source, such as a radiator or heat register.

• The Unit uses a grounded 3-prong power cable as a safety feature, which will only connect to a grounded wall outlet. If the power cable cannot be plugged into the outlet, contact an electrician to have the outlet replaced. Do not use an adapter to defeat the grounding feature.

4.2 Plugging into the Unit

The Unit has the following physical connections: • POWER: An IEC 320 power connection

accepting 110/220VAC (50/60Hz). • COMM 1 and COMM 2: RS-232 interface

connections. These connections are DB-25 female pin connectors.


4.3 Host Interface Specifications 4.3.1 Hardware Interface The Unit has two RS-232 Asynchronous Serial Communications ports to interface to the Host system. The physical connection is provided using two DB-25 female pin connectors marked COMM 1 and COMM 2. Use COMM 1 to connect the printer to Worldspan workstation. The ports are configured as DTE connections and can be used to connect to an associated DTE host using a null modem cable. The pinout below provides the basic cabling requirements to connect the Unit to a PC-type host system (table shown assumes the host system uses a DTE DB-9 connector).

Host (DTE) PC/AT or equivalent Signal Flow XP (COMM 1 and 2)

Pin #, DB-9 Signal Name Signal Name Pin #, DB-25F

1 CD N/A 2 RxD ⇐ TxD 2 3 TxD ⇒ RxD 3 4 DTR ⇒ DSR 6 5 Signal GND N/A Signal GND 7 6 DSR ⇐ DTR 20+5 7 RTS ⇒ CTS 8 CTS ⇐ RTS 4,11 9 RING ⇒

The connection from pin 11 to RTS enables the Unit to function with existing customer cabling. This connection can be removed if necessary. ComX Printer 9pin {FeMale} 25pin {Male} 2--------------------------2 3--------------------------3 4--------------------------6 5--------------------------7 8--------------------------4 6--------------------------5+20

ComX Printer 25pin {FeMale} 25pin {Male}

1---------------------------1 2---------------------------3 3---------------------------2 5---------------------------4 6---------------------------20 7---------------------------7 20--------------------------5+ 6

4.3.2 Data Structure The Unmark XP uses an asynchronous serial data transmission method. Data is sent based on any combination of the following:

Baud Data Length Parity Stop Bit

19200 8 None 1


4.3.3 Front Panel and Keypad/Display Layout

STOCK - Indicates that the Unit is out of stock.

RESET - Used to clear alertmessages and conditions.

⇐⇒⇑⇓ - Arrow keys are usedto navigate through the menusystem. The up and downarrow are also used to changethe display contrast/intensitywhile the Unit is in theONLINE state.

ENTER - Used to access theUnit’s menu system. Pressingthis key moves the operator upone menu level or selects aparticular setting.

EXIT - Pressing this keymoves the operator back onemenu level or cancels aparticular operation.

ALERT - Notifies the operatorof a condition that needsimmediate attention.

POWER - Indicates that theUnit is powered.

ONLINE - Indicates that the Unitis in the online state. TheONLINE LED also flashes whenthe Unit is receiving andtransmitting data.

ONLINE - Used to change the Unit state from ONLINE (ready to receive data from the host and print) to OFFLINE (standby state).

The front control panel character display provides the operator with information about theprinter’s state. The display is also used to navigate the printer’s menu system, allowing theoperator to change settings and address conditions to which the Unit has alerted the operator.


5.0 Configuration

The information in this section shows a break down of all the configuration and diagnostic menus.

5.1 Basic Operator Level Menu

Void Coupon

Service Menu (3)

Online/Offline (1)

Adjustments (2)

Print Head Profile (4)

Print Tests

Cleaning Card (5)

Print Sample

Test Pattern

Print Object List

Print Configuration

Multi Vendor

Test Message

1. Press the ONLINE key to take the Unit off-line, and then press the ENTER key to

access the menu system.

2. See Adjustments sub menu tree for further details.

3. Service menu is password protected. See Service sub menu trees for further details.

4. Print head profile checks element resistance and then prints results. Profile algorithm takes approximately 20 sec.

5. See Operator's Manual "Cleaning" Section for complete process details.


5.2 Adjustments Menu

Left Margin (dots)

Enter Value (-50 to 50)

Top Margin (dots)

Enter Value (-50 to 50)

Contrast

Enter Value (01 to 10) Bin A:xx B:xx C:xx

Contrast Front Feed

Enter Value (01 to 10)

5 Inches Per Second

6 Inches Per Second

Adjustments

Print Speed

7 Inches Per Second

8 Inches Per Second

Burst Position Adjust

Enter Value (-30 to 30) Bin A:xx B:xx C:xx

Print Sample

1. Left Margin shifts the entire printed image left and right (staple stub direction).

2. Top Margin shifts the entire printed image to the top and bottom edges. 3. Contrast sets print darkness (individual settings for each bin). 4. Contrast setting for the reval slot input. 5. Print speed selects the ticket stock speed through the print head path area. 6. Burst position adjustment (individual settings for each bin).


5.3 Service Menu (Top Level)

Host Setup

Comm Port Setup

TCP/IP Setup (1)

Bin Setup

Service Menu PW ZYX

ATB Setup

Printer Setup

Maintenance

Printer Information


5.4 Host Setup (Service sub menu)

Rcv STX Sequence 02H 00H 00H

Rcv ETX Sequence 0C 00H 00H

Rcv ETB Sequence Enter Value

Host Setup

Trans STX Sequence 01H 4AH 4EH

Trans ETB Sequence Enter Value

Trans ETX Sequence 12H 00H 00H

Worldspan

COMM Protocol

STX/ETX ACK/NAK

1. Rcv STX Sequence, Rcv ETX Sequence, Trans STX Sequence, and Trans ETX

Sequence allow the operator to select the various Start of Transmission (STX) and End of Transmission (ETX) characters to receive and transmit messages to and from the host. The Unit looks for the specified Rcv STX Sequence for incoming data, and once received, looks for the Rcv ETX Sequence to signal the end of a data transmission. The Unit sends the Trans STX Sequence at the beginning of all messages sent to the host and appends the Trans ETX Sequence at the end of all messages sent to the host. Each sequence can be up to three characters. Enter the value of each character in Hex notation (base 16).

To use less than three characters set the unused characters to zero. Setting all three

characters to zero disables the particular sequence. In this case the Unit will ignore start and/or end of transmission characters for incoming data and will not append start and/or end of transmission characters to outgoing data. A receive ETX of 00 00 00 is not allowed, and must be at least one character for the unit to properly receive messages.


2. Rcv ETB Sequence and Trans ETB Sequence select the various End of Block (ETB)

characters to receive and transmit messages to and from the host. This selection is typically used with ACK/NAK protocol. The Unit looks for the specified Rcv ETB Sequence to identify the end of the blocks in the incoming data. The Unit sends the Trans ETB Sequence at the end of the blocks of data sent to the host. The exact format that the ETB sequence is used varies for each protocol selected and specific customer requirements. Enter the value of each character in Hex notation (base 16).

3. COMM Protocol allows the operator to select different communication formats for

data transfer to and from the host system. The most commonly used formats are STX/ETX and ACK/NAK.


5.5 Comm Port Setup (Service sub menu)

1. Baud Rate selects the baud rate for the serial port from the available choices. 2. Parity selects the parity type to check received data and add to transmitted for the

serial port.

• None does not add a parity bit to outgoing data and does not expect a parity bit for incoming data.

RTS/CTS

1200 DSR/DTR

2400 Printer Busy

XON/XOFF 4800

NONE 9600

Baud Rate RTS/CTS

19200

DSR/DTR 38400 Printer

Online 57600 XON/XOFF

115200 NONE

Comm Port Setup RTS/CTS

None DSR/DTR

Even Host Busy

XON/XOFF Odd Parity

NONE Mark

Space RTS/CTS

DSR/DTR 7

Host OnlineData Bits

XON/XOFF 8

NONE

1

Stop Bits

2


• Even generates a COMM error if each incoming data byte does not have an even

number of one bits and sets the parity bit on outgoing data so each byte has an even number of one bits.

• Odd is the same as Even, except an odd number of one bits is used. • Mark always sets the parity bit on out going data to a "mark" and generates a

COMM error if the parity bit in incoming data is not a "mark". • Space is the same as "mark" except "space" is used.

3. Data Bits selects the number of data bits for each character transmitted, exclusive of parity, start and stop bits.

4. Stop Bits selects the number of stop bits appended to out going data and allowed for

in incoming data. 5. Printer Busy selects flow control method for data from the host to the Unit.

• None allows data to flow to the Unit whenever the host needs to. If the host sends

large amounts of data to the Unit without flow control, data may be lost. • Selecting XON/XOFF provides software flow control. The Unit sends an XOFF

character to the host to stop data transmission and an XON character when it is ready to receive data. Software flow control is only recommended at lower baud rates.

• Selecting RTS/CTS configures the Unit to deactivate its RTS output (pin 4) when it is busy and cannot receive data. Select this option if the host monitors its CTS input for flow control.

• Selecting DSR/DTR configures the Unit to deactivate its DTR output (pin 20) when it is busy and cannot receive data. Select this option if the host monitors its DSR input for flow control.

6. Printer Online selects the control method to inform the host that the printer is

powered on and ready to process data. • None disables the Unit from signalling the host whether it is online or offline. • Selecting XON/XOFF provides software flow control. The Unit sends an XOFF

character to the host to indicate it is offline and an XON character when it is online. Software flow control is only recommended at lower baud rates.

• Selecting RTS/CTS configures the Unit to deactivate its RTS output (pin 4) when it is offline. This signal is typically connected to a CTS input on the host. Select this option if the host monitors its CTS input for to determine printer status.

• Selecting DSR/DSR/DTR configures the Unit to deactivate its DTR output (pin 20) when it is offline. This signal is typically connected to a DSR input on the host. Select this option if the host monitors its DSR input for to determine printer status.


7. Host Busy selects flow control method for data from the Unit to the host.

• None allows data to flow to host whenever the Unit needs to send it. If the Unit

sends large amounts of data to host without flow control, data may be lost. • Selecting XON/XOFF provides software flow control. The Unit stops sending data

to the host when an XOFF character is received and resumes sending data to the host when an XON character is received. Software flow control is only recommended at lower baud rates.

• Selecting RTS/CTS configures the Unit to stop sending data when its CTS input (pin 5), which is typically connected to a RTS output on the host, is deactivated. Select this option if the host uses its RTS output for flow control.

• Selecting DSR/DTR configures the Unit to stop sending data when its DSR input (pin 6), which is typically connected to a DTR output on the host, is deactivated. Select this option if the host uses its DTR output for flow control.

8. Host Online selects the control method to inform the Unit that the host is powered

on and ready to communicate. • None disables the Unit from checking whether the host online or offline. • Selecting XON/XOFF provide software flow control. The host sends an XOFF

character to the Unit to indicate it is offline and an XON character when it is online.

• Selecting RTS/CTS configures the Unit to monitor its CTS input (pin 5) to determine the host's status. This signal is typically connected to a RTS output from the host. Select this option if the controls its RTS output to indicate status. Selecting DSR/DSR/DTR configures the Unit to monitor its DSR input (pin 6) to determine host status. This signal is typically connected to a DTR output from the host. Select this option if the host controls its DTR output to indicate status.


5.6 Bin Setup (Service sub menu)

1. Bin Enable allows the operator to enable or disable stock input bins. When a bin is

disabled, stock cannot be loaded at that location and the Unit will not indicate a stock out condition for that bin.

Bin Enable Select Y/N for each Bin Enable? A:x B:x C:x

Stock Type Select Stock Type for each Bin A:xxxxx B:xxxxx C:xxxxx

Stock Length Select 8.0/7.3 for each Bin A:#.# B:#.# C:#.#

Bin Setup Magnetic Encoding Select Y/N for each Bin Enable? A:x B:x C:x

Verify Mag Encoding Select Y/N for each Bin Enable? A:x B:x C:x

SCN Setup Select ASC/DESC/OFF for each BinA:xxxxx B:xxxxx C:xxxxx

Default Bin Select Bin A, Bin B, or Bin C

Test Bin Select Bin A, Bin B, or Bin C

Void Coupon Destination Select Reject Bin or Exit Bin

Front Feed Enable Select Yor N


2. Stock Type allows the operator to select the stock type for each input bin. The stock

types are defined by AEA but there may be instances where a customer requires some variation from the AEA definitions. 0 = Reserved 6 = Reserved = SNCF 1 = ATB 7 = Reserved = SNCB / DUTCH 2 = Multi-Purpose Document (MPD) 8 = Reserved = ELGAR 3 = Boarding Pass (BP) 9 = Reserved = SWISS 4 = Blank 5 = BSP ATB2

3. Stock Length allows the operator to select between 8.0 inch and 7-3/8 inch stock

lengths for each bin independently. Note that although it is possible to select 7-3/8 inch stock for Bin C, doing so will always result in a stock jam on the last coupon due to the distance between the input drive roller and the drive roller located after the burst area.

4. Magnetic Encoding allows the operator to enable or disable magnetic encoding

(ATB2 format) for each bin independently. 5. Verify Magnetic Encoding allows the operator to enable the magnetic data

verification for each bin independently. 6. SCN Setup allows the operator to disable the Stock Control Number (SCN) reading

option by selecting OFF for the applicable Bin. If SCN reading is required, the operator my select either ASC (ascending SCN numbers) or DESC (descending numbers) depending on the SCN stock being used.

7. Default Bin allows the operator to select default bin to be used when pulling ticket

stock. 8. Test Bin allows the operator to select which input bin is the test bin, which is used for

printing configuration, test pattern, print head profile, and other test coupons. 9. Void Coupon Destination allows the operator to select either the internal reject bin or

the exit bin for any coupons that are voided due to magnetic encoding errors or clearing path jams.

10. Front Feed Enable allows the operator to enable or disable the front feed

revalidation input.


5.7 ATB Setup (Service sub menu)

Enter Value Transaction Code

No Mode Changes

Check-In AEA Mode

Ticketing

Select Y/N Error on Stock Type

Select Y/N Error on Missing Logo

Select Y/N ATB Setup PS Includes SCN

Enter Value (-50 to +50) Template X Adjust

Enter Value (-50 to +50) Template Y Adjust

Select Y/N BT Cmd Sets Length

Select Y/N Include VSR Status

Select Y/N Use SC in SCN (not SA/SD)

Select Y/N Stop Printing when Exit Bin Full

Stop Printing on Error Cancel Printing on Jam or other Error Select Y/N


Print While Receive Start Printing While receiving command

Select Y/N ATB Setup (Cont’d)

Display Last SCN When Idle Select Y/N Display SCN Online

1. The Transaction code is defined by AEA and is used to identify devices. The

transaction code can be 1-5 characters long. All printable characters are valid. 2. AEA Mode allows the operator to select between Check-In and Ticketing modes.

The third option is “No Mode Changes” and is used to modify some AEA responses when they need to be different from their regular response when in either of the two normal modes.

3. Error on Stock Type allows the operator to enable or disable the error checking

function that verifies the stock type selected in the ticketing data stream match the stock types selected for each bin in the menu.

4. Error on Missing Logo allows the operator to enable or disable the error checking

function that verifies that the logo called out in the ticketing data stream is properly loaded in memory.

5. PS includes SCN indicates whether or not the last SCN information should be

appended to the PS response. AEA 2001 added this ability and can be turned off for backwards compatibility.

6. Template X,Y adjust moves templates left/right or up/down to allow alignment of the

templates to AEA row/column coordinates. 7. BT CMD Sets Length is provided for backwards compatibility. Prior to AEA 95’ the

BT command selected stock type but not length. 8. Include VSR Status is provided for backward compatibility in PROK responses. 9. Use SC in SCN Reporting forces the unit to always respond with SC rather than SA

for ascending SCN or SD for descending SCN. 10. Cancel PRN when Exit Bin Full determines whether the unit should cancel the

current transaction when the exit bin is full or if it should continue printing after the stock has been removed.


5.8 Printer Setup (Service sub menu)

Select Map from List

Character Mapping

Print Character Map

Enter Value

Change Password

Select Y/N Printer Setup

Password Enable

Quiet (one beep)

Alarm Loudness

Loud (three beeps)

Select Y/N

Display Contrast Adjust

1. Character Map allows the operator to change the printable character set. 2. Change Password allows the Service Password to be changed. The Service

Password is required to gain access to Service Menu items. 3. Enable Password causes the Unit to allow unrestricted access to the Service

Menu items (Disabled) or require the Service Password for access (Enabled). 4. Alarm Loudness allows the operator to select the effective loudness of the

audible alarm. The Quiet option produces a single audible indication every few seconds during an alert condition. The Loud option produces three consecutive audible indications every few seconds during an alert condition.

5. Display Contrast allows the operator to use the up and down arrow keys to adjust the LCD contrast if enabled. It may be necessary to adjust the display contrast if the Unit is moved between environments with radically different temperatures.

Character Maps ISO8859-1 DOS Code Page 850 ISO8859-2 Windows Code Page 1250 ISO8859-5 Windows Code Page 1251 ISO8859-7 Windows Code Page 1252 ISO8859-9 Windows Code Page 1253 Windows Code Page 1254


5.9 Maintenance (Service sub menu)

Component Tests

Printer Tests

Sensor View

Maintenance Sensor Calibrate

New Printhead

Printhead Profile

Erase AEA Flash

Print Sample

1. Component Tests allow service provider to test individual components in the transport mechanism.

2. Printer Tests allow service provider to test transport mechanism functionality including thermal printing, magnetic, and revalidation operation.

3. Sensor View allows the service provider to display the state of sensors throughout the transport mechanism.

4. Sensor Calibrate allows the service provider to calibrate or adjust sensors in the transport mechanism.

5. New Printhead must be selected whenever a new print head is installed into the Unit. Selecting this option causes all print head specific counters to be zeroed and a new printhead baseline resistance is measured and stored. It is important to select this item whenever, and only when, a new print head is installed so a correct baseline resistance is used in the print head power management. Failure to do so can lead to premature print head failure or poor print quality.

6. Printhead Profile causes the Unit to measure the current resistance value of each of the 640 print head dot elements. The result is printed on a graph along with baseline resistance, high and low resistance tolerance markings. Note that the profile takes about 20 seconds to perform.

7. Erase AEA Flash causes the memory that stores downloaded PECTABs and logos to be erased. This option is for clearing this memory should it become corrupted for some reason. It should not be used otherwise. Enabling it will remove all such objects from the Unit’s memory requiring they be reloaded from the host computer. Resident fonts and logos are not affected.


5.10 Component Tests (Maintenance sub menu)

Test Motor Bin A

Bin B Test SciLink Comm

Bin C Test Option Board C Encode

Test Comm Port 2 Component Tests

Print Test Comm Port 1

Test Keypad Burster

Test Display Shutter

Test Solenoid Reject

Reval Path

Print Head 1. Test Motor allows service provider to test selected motor to verify proper

functionality. Motor runs until second key press terminates test. Do not allow test to run non-stop more that 5 minutes.

2. Test Solenoid allows service provider to test selected solenoid to verify proper

functionality. The burst solenoid test is momentary, but all others run until second key press terminates test. Do not allow test to run continually more that 10 minutes.

3. Test Display turns all keypad LEDs ON, and turns all display cells ON to allow

service provider to verify front panel indicators. Second key press terminates test. Power LED is always on as long as the unit has power and the +5V PCBA power source is operating correctly.

4. Test Keypad allows the service provider to verify individual key functionality.

Once option is selected, the key being pressed will be momentarily indicated on the display. When the EXIT key is pressed, it will be indicated on the display and then the test will be terminated.

5. Test Comm Port 1 allows the service providor to verify the Comm 1 port on the

rear panel of the Unit. Install loop back connector into Comm 1 and then select option. Follow instructions on the display. Pass or Fail indication will be displayed. See Trouble shooting section for details on the loop back connector.


6. Test Option Board Comm allows the service provider to verify proper communications between the main processor and the option board (such as the Ethernet option) processor. Not all option boards will provide a communication test. Once the test is started a message indicating Good vs. Dropped data packets will be displayed. The EXIT key will terminate the test.

7. Test SciLink Comm allows the service provider to verify proper

communications between the main processor and transport processor (both located on the main PCBA). Once the test is started a message indicating Good vs. Dropped data packets will be displayed. The EXIT key will terminate the test.


5.11 Printer Tests (Maintenance sub menu)

Read Mag Stripe

Insert coupon into front reval slot

Print Only Burn In

Select Bin "A", "B", "C", or

"ALL BINS"

Encode/Print Burn In

Select Bin "A", "B", "C", or "ALL BINS" Printer Tests

Enc/Ver/Prn Burn In

Select Bin "A", "B", "C", or "ALL BINS"

Read SCN

Select Bin "A", "B", or "C"

1. Read Mag Stripe allows service provider to test revalidation mechanics and

magnetic reading. When this option is selected a message indicating the operator to insert the coupon in the revalidation slot is displayed on the LCD. When an ATB2 coupon is inserted the unit pulls the coupon in, reads the magnetic data, and ejects the coupon. Once the operator removes the coupon, the unit pulls stock from the defined test bin and prints the data in a track/block table format (refer to the Test Coupons section for a sample printout). This test remains active until the EXIT key is pressed to terminate the process.

2. Print Only Burn In allows service provider to test basic printing operation of the

unit with the exception of magnetic encoding and verification. When this option is selected the unit will ask which bin (A, B, C, or ALL) to run the test from. After selecting the input(s), the unit will process coupons until the EXIT key is pressed to terminate the process. Refer to the Test Coupons section for a sample printout.

3. Encode/Print Burn In allows service provider to test basic printing operation of

the unit including magnetic encoding. When this option is selected the unit will ask which bin (A, B, C, or ALL) to run the test from. After selecting the input(s), the unit will process and encode coupons until the EXIT key is pressed to terminate the process. Refer to the Test Coupons section for a sample printout (including the test data encode on the magstripe).

4. Encode/Verify/Print Burn In allows service provider to test basic printing

operation of the unit including magnetic encoding and verification. When this option is selected the unit will ask which bin (A, B, C, or ALL) to run the test from. After selecting the input(s), the unit will process, encode and verify coupons until the EXIT key is pressed to terminate the process. Refer to the Test Coupons section for a sample printout (including the test data encode on the magstripe).


5. Read SCN allows service provider to test the reading of the Stock Control

Number (SCN) from the magnetic stripe. When this option is selected the unit will ask which bin (A, B, or C) to run the test from. Load SCN stock into the selected bin, then select the bin from the front panel. After selecting the input, the unit will pull the stock in from that bin, run it over the SCN head, back the stock out, then display the SCN number on the LCD.


5.12 Sensor View (Maintenance sub menu)

Bin A Sensor (path) View

Bin A Reading ### (Drive Level) : Stock State

Bin B Sensor (path) View

Bin B Reading ### (Drive Level) : Stock State

Bin C Sensor (path) View

Bin C Reading ### (Drive Level) : Stock State

Burst Sensor (path) View

Burst Path Reading ### (Drive Level) : Stock State

Encode Sensor (path) View

Encode Path Reading ### (Drive Level) : Stock State

Print Sensor (path) View

Print Path Reading ### (Drive Level) : Stock State Sensor View

Exit Sensor (path) View

Exit (path) Reading ### (Drive Level) : Stock State

Reval Input Sensor (path) View

Reval Input Reading ### (Drive Level) : Stock State

Reval Path Sensor View

Reval Path Reading ### (Drive Level) : Stock State

Temp/Voltage View

Print Head Temperature: ### C Print Head Voltage: ##.## V

Exit Full Switch View

Exit Bin SW Test Exit Bin BIN STATE

Burst Blade View

Burst Blade Sensor Blade BLADE STATE

1. Sensor Path Views allows the service provider to check the state of the sensors that

check for stock locations through the entire transport path. When selecting the sensor view the unit will display the name of the sensor being viewed, then on the second line the sensor reading, the current drive level (HIGH or LOW), and the stock state (CLEAR - no stock, or STOCK - stock loaded or at the sensor).


2. Temperature/Voltage allows the service provider to view the print head temperature

(Celsius) and voltage (around 26V). 3. Exit Full Switch allows the service provider to verify the exit bin full bale function or

check its state. The display will indicate either EMPTY or FULL depending on the position of the bin bale rod blocking the sensor. When the bin bale rod is in its locked up position the display will indicate EMPTY. When the bin bale rod is unlocked and just lowered past the plastic notch the display will indicate FULL.

4. Burst Blade View allows the service provider verify the burst blade function or check

its state. The display will indicate either HOME or UP depending on the position of the blade blocking the sensor. When the blade is down the display will indicate HOME. When the blade energized or up in the paper path the display will indicate UP.


5.13 Sensor Calibrate (Maintenance sub menu)

Auto Sensor Set

Remove Stock, Press Any Key Insert Single Coupopn in Bin C

Bin A Sensor


Bin B Sensor


Bin C Sensor

Bin C Reading ### (Drive Level) : Stock State

Burst Sensor

Burst Path Reading ### (Drive Level) : Stock State

Sensor Calibrate

Encode Sensor

Encode Path Reading ### (Drive Level) : Stock State

Print Sensor

Print Path Reading ### (Drive Level) : Stock State

Exit Sensor

Exit (path) Reading ### (Drive Level) : Stock State

Reval Input Sensor

Reval Input Reading ### (Drive Level) : Stock State

Reval Path Sensor

Reval Path Reading ### (Drive Level) : Stock State

Burst Blade Sensor

Press Enter to Burst Blade BLADE STATE

1. Auto Sensor Set allows the operator to calibrate the stock sensors automatically.

Select option and follow the instructions on the LCD. When installing the single coupon in Bin C (rear external bin) make sure it is being held firmly against the rollers. Verify that the right and left doors are closed when running the procedure.

2. Path Sensor calibration allow the operator to individually calibrate that sensor alone.

Selecting the option will display its high and low current level readings and display the assumed stock status as "CLEAR". Verify stock has been removed from the sensor area being calibrated and press enter key. The readings will be saved and the assumed stock status will change to "BLOCK". Load stock under the sensor and press the enter key.


3. Burst Blade Sensor allows the service provider to adjust the burst sensor. Selecting

this option will display a message and the current blade state. Press the enter key to initiate a burst sequence. The blade state should change from HOME to UP very briefly and then back to HOME. The burst sensor is physically located on a prong, which can be move back and forth to obtain the proper state changes as previously stated.


5.14 Printer Information

Serial Number

Application

Versions Boot Block

Ethernet

Transport Application

Printer Information

Transport Boot Block

Power On

SCN Errors

Total Stock (coupons)

Jam Bin A

Bin A (coupons)

Jam Bin B

Bin B (coupons)

Jam Bin C

Service Counts

Bin C (coupons)

Jam Encode

Encoded (coupons)

Jam Print

Printed (coupons)

Jam Exit

Rejected (coupons)

Jam Reval

Encode Errors

Burst Fail

1. Serial Number displays the Unit serial number (myy####; where m = A (January) - L

(December), yy = year, 2003 = 03, and #### is a revolving count which restarts at 0001 at the beginning of each month.


2. Application displays the version of the customer specific application firmware. 3. Boot Block displays the version of the application processor boot block firmware. 4. Ethernet displays the version of the Ethernet application firmware. 5. Transport Application displays the version of the transport processor application

firmware. 6. Transport Boot Block displays the version of the transport processor boot block

firmware. 7. Power On displays a count in minutes that the Unit has been powered on. 8. Total Stock displays the number of coupons that the Unit has processed. 9. Bin A displays the number of coupons that the Unit has processed from Bin A. 10. Bin B displays the number of coupons that the Unit has processed from Bin B. 11. Bin C displays the number of coupons that the Unit has processed from Bin C. 12. Encoded displays the number of coupons that the Unit has encoded. 13. Printed displays the number of coupons that the Unit has printed. 14. Rejected displays the number of coupons that the Unit has rejected. 15. Encoded Errors displays a count of encode errors. 16. SCN Errors displays a count of SCN read errors. 17. Jam A displays a count of jams detected at Bin A. 18. Jam B displays a count of jams detected at Bin B. 19. Jam C displays a count of jams detected at Bin C. 20. Jam Encode displays a count of jams detected at the encoder. 21. Jam Print displays a count of jams detected in the print path area. 22. Jam Exit displays a count of jams detected at the exit point. 23. Jam Reval displays a count of jams detected in the reval path area. 24. Burst Fail displays a count of instances where the Unit did not detect a complete

burst.


6.0 Basic Printer Operation and Setup

The XP has been configured at the factory to meet Worldspan requirements. Use the following procedures to power on the printer and load ticket stock. If any difficulties are experienced with any of these procedures, please refer to the “Troubleshooting” section for help.

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6.1 Powering the XP On and Off

• To power-up the Unit, locate the power switch below the front control panel on the front of the Unit and toggle it to the I (ON) position. As soon as the Unit is powered on, it will begin performing an internal self-test procedure that may take up to 10 seconds.

• To power-down the Unit, simply toggle the power switch to the O (OFF) position.

6.2 Loading Ticket Stock

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• Verify the power switch is in the I (ON) position.

• Unlock the door on the left side of the Unit and swing it open.

• Rotate the ticket stock box until the arrows on the side of the box point up, then remove the box top (see the figure on the next page for an example of ticket stock loading). The example shown on the next page is a standard ARC box design. Ticket stock box nomenclature varies from stock supplier and controlling agencies. Check with the ticket stock supplier for details.

• Place the box(s) into the selected bin locations with the printable side of the first ticket facing down, and the magnetic stripe (if applicable) on the back of the ticket against the inner wall.

NOTE The printable side of direct thermal stock has a heat sensitive coating. Although it is obvious which side of ATB ticket stock is the printable side, it may not be as easy to determine on blank itinerary stock.


To determine which side of the direct thermal stock is the printable side, rub your fingernail or a hard object across the surface of the ticket. The printable side will show a dark mark and the non-printable side will not.

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• Insert ticket stock into selected bin inputs, staple stub first and oriented as shown above. Note that the magnetic stripe (if applicable) must be against the inner wall as shown. Release ticket stock when the bin motor begins to pull the ticket stock into operating position. Refer to diagram on the left side door (internal panel) for more detail.

• When all selected paths have been loaded with ticket stock, close and lock the left side door.

• If the Unit is in the Off-line state, press the ONLINE key to resume operation.


• All host connections, set-up, and print adjustments should be completed before attempting to go on-line. After the Unit is powered on and loaded with ticket stock, complete the following instructions to go on-line:

• Observe the front panel display. The top line of the display should show “ONLINE” followed by the printer address.

• If the Unit is not on-line, press the ONLINE key. If the Unit will not go on-line, refer to the “Troubleshooting” section for help.

• Once the Unit is on-line and the appropriate printer address is displayed proceed to issue a test document.

• Observe the front panel for an indication that the Unit is receiving data. The ONLINE LED will flash when the Unit receives and Transmits data.

• Verify that the test document is printed after the data transmission is complete and that the document is printed correctly. If the document is correct, the Unit is ready to use.

• If no document was printed or the document was not printed correctly, make sure the host data communications cable is secure and is connected to the correct port on the rear of the Unit. If there is still a problem, refer to the “Troubleshooting” section for help.


6.3 Clearing Stock Jams

The figure below defines the paper path areas in the transport mechanism. To clear a ticket stock jam, use the following procedure:

• Note the location of the jam indicated on the display and refer to the figure above to locate the corresponding area where the jam occurred.

• Press the RESET key. The Unit will attempt to clear the jam.

• If the Document Path Jam message is cleared, press the ONLINE key to continue operation.

• If the jam condition persists, complete the following procedure:

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• Using the three lower knurled knobs, attempt to move the stock back out of the Bin A, B, and C input paths. Using the two larger knurled knobs, attempt to move the stock through the encoder, print, exit, and revalidation path areas.

• If you cannot remove the stock using the knurled knobs, remove the ticket stock causing the jam through the openings in the path either through the side areas or bottom of the transport mechanism.

• Make sure that all the pieces of the ticket stock are removed from the transport mechanism and all sensors are cleared before continuing. Refer to the following two figures for sensor locations.

• Plug the power cord back into the Unit, toggle the power switch to I (ON), and reload the ticket stock as described in the “Basic Operation and Setup” section.

Stock Sensors on Outer Wall


6.4 Cleaning

This section defines basic cleaning procedures for the Unit. Although the Unit will perform dependably right out of the box, periodic inspection and cleaning should be performed to keep it in good working order.

To prevent damage, Worldspan recommends that only qualified service technicians should perform major maintenance procedures.

The following inspection/cleaning procedures are presented separately for clarity, but may be performed at the same time:

Note: The Unit contains electronic circuitry, solenoids, and motor-driven mechanisms that all generate a small amount of heat. In normal operation, the enclosure may feel warm, particularly on the top surface, however it should not feel or smell hot.

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Stock Sensors on Inner Wall


6.4.1 Using the Cleaning Card

The Cleaning Card is saturated in a 99% Isopropyl Alcohol cleaning solution, and has been designed to be fed through the transport mechanism and clean the print head, print head platen, and encoder drive wheels. Cleanings cards are available from Unimark by calling local customer service. The part number for the cleaning card is 700-5014-600 (single), or the card may be ordered as a kit of five (-605K), twenty-five (-625K), etc.

Do not remove the card from the sealed pouch until you are ready to insert the card into the Unit.

To use the cleaning card: • Power the Unit on. • Take the Unit off-line (press the ONLINE key). • Press the ENTER key to enter the menu system. • Press the UP/DOWN arrow key until the “Print Tests” menu appears. • Press the ENTER key to access this menu. • Press the UP/DOWN arrow key until the “Cleaning Card” option appears. • Press the ENTER key. • Tear open the pouch containing the cleaning card. • Insert the cleaning card into the front revalidation slot of the Unit. The

Unit will automatically move the cleaning card through the encoder, print head, and exit path areas of the Unit.

• Wait until all motors stop running before using the Unit, and allow at least one minute for the cleaning solution to evaporate.

• Press the ONLINE key and place the Unit back in the on-line state. 6.4.2 Periodic Inspection

Every three months (more often in high-volume applications), inspect the Unit for unusual wear or damage to components. The inspection will take less than 10 minutes.

• Carefully inspect the outer surfaces of the Unit’s enclosure for signs of excessive internal heat buildup. Visual evidence of excessive internal heat buildup may be confirmed by observation of discoloration or warping of the covers surrounding the electronic components.

• Examine the Unit’s external and internal surfaces, ventilation slots, transport mechanism, and exposed components for dust buildup. All dust should be removed at least every three months to maintain performance.

• If cleaning is required, complete the recommended cleaning procedures listed in the following sections.


6.4.3 Cleaning External Surfaces

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Use the following procedure to clean the external surfaces of the Unit:

• Vacuum the dust accumulation from the ventilation slots and other external surfaces of the Unit.

• Dampen a soft cloth or paper towel with a mild solution of soap and water or a mild commercial cleaner and wipe the surface.

• Dry the cleaned area with a clean, dry cloth or paper towel.

6.4.4 Cleaning Inside the Enclosure

Dust is produced from ticket stock passing through the transport mechanism. Use the following procedure to clean inside the Unit enclosure (left paper stock side):

• Toggle the power switch to O (OFF) and unplug the power cord from the rear of the Unit.




• Back the ticket stock all the way out of the transport mechanism by turning the knurled knobs shown in the figure above.

• Remove ticket stock as necessary and vacuum dust from inside of Unit.

• Using compressed air, blow the dust from ticket stock path grooves in transport mechanism.

• Using compressed air, blow the dust off the sensors in the ticket stock path. Refer to the diagram on the left side door (internal panel) or the sensor location figures in the “Clearing Stock Jams” section.

• After all cleaning is complete, plug the power cord back into the rear of the Unit, toggle the power switch to I (ON), and reload the ticket stock. Refer to the “Basic Unit Operation and Setup” section.

6.4.5 Cleaning the Encoder Drive and Idler Rollers

Use the following procedure to manually clean the encoder drive rollers:

• Toggle the power switch to O (OFF) and disconnect the power cord from the rear of the Unit.


CCAAUUTTIIOONN TTaakkee ccaauuttiioonn wwhheenn ooppeenniinngg tthhee lleefftt ssiiddee ddoooorr.. RReeffeerr ttoo ““IInnssttaallllaattiioonn”” sseeccttiioonn ffoorr ddeettaaiillss oonn hhooww tthhee lleefftt aanndd rriigghhtt ssiiddee ddoooorrss ooppeenn aanndd tthhee ssppaaccee rreeqquuiirreedd..


• Back the ticket card stock all the way out of the transport mechanism.

• Dampen a lint-free cloth with a 99% Isopropyl Alcohol cleaning solution.

• Hold the cloth firmly against one of the bottom drive rollers with one hand while turning the knurled knob clockwise with the other. Turn the knob a few times and remove the cloth. The cloth will be discolored from the dust/ink buildup on the roller.

• Dampen another area of the cloth and repeat this process until the cloth no longer discolors. This will indicate the roller is clean. Repeat until all bottom drive rollers are cleaned.

• Dampen another area of the cloth. Hold the cloth against one of the top idler rollers with one hand while turning the knurled knob clockwise with the other. Turn the knob a few times and remove the cloth. The cloth will be discolored from the dust/ink buildup on the roller.

• Dampen another area of the cloth and repeat this process until the cloth no longer discolors. This will indicate the roller is clean. Repeat until all top idler rollers are cleaned.


6.4.6 Cleaning the Print Head and Platen

Use the following procedure to manually clean the print head:


• Toggle the power switch to O (OFF) and disconnect the power cord from the rear

of the Unit.



• Back the ticket card stock all the way out of the transport mechanism.

• Dampen a foam swab in a 99% Isopropyl Alcohol cleaning solution and apply it to the flat burn-line surface area of the print head. This is the area that normally contacts the print head platen. Move the swab back and forth across the print head until it is clean.

• Dampen a lint-free cloth with a 99% Isopropyl Alcohol cleaning solution.

• Hold the cloth firmly against the print head platen while using your other hand to turn the knurled knob in a clockwise direction. While holding the dampened cloth against the platen, gradually move it back and forth across the width of the platen, cleaning the entire platen surface. The cloth will be discolored from the dust buildup on the platen.

• Dampen another area of the cloth and repeat this process until the cloth no longer discolors. This will indicate the platen is clean.



XP Cleaning Card Instruction Label


7.0 Troubleshooting 7.1 Basic Scenario Failure Analysis

The following table describes typical fault scenarios that may occur, the possible causes, and corrective actions to be taken.

Scenario Possible Cause Corrective Action

Burst Failure

Stock damaged and could not burst/separate

Remove stock from burst area and press RESET key to continue

Stock length setting does not match stock being used

Check with CRS or Airline host and confirm stock length setting

Burst positioning needs adjustment

Check the burst position level for the selected bin (in adjustments menu and listed on configuration coupon). Adjust if appropriate (more +pos number moves burst position further into the transport mechanism, while a more –neg number moves the burst position towards the bin input.

Bin C will not load stock

Bin C is exposed to direct sunlight

Reposition the Unit so direct sunlight does not shine into the Bin C input.

Encode Error

Magnetic stock not loaded

Load magnetic stock in selected bins

Stock loaded in the wrong direction

Load stock correctly (confirm magnetic stripe location is against the inside wall)

Not powering up properly or stuck in self-test state

Unit may have a hardware failure on the transport mechanism PCBA (Printed Circuit Board Assembly)

Toggle the Unit’s power switch to the O (OFF) position, wait a few seconds, then switch the power switch to the I (ON) position and attempt to power on again. If this does not correct the problem, call Worldspan Help Desk/Tech Support/Michael Merhej for assistance

Out of Forms

One of the selected bins is out of stock.

Load more ticket stock in the selected bins


Scenario Possible Cause Corrective Action Not Operating (display indicates Offline)

The Unit is off-line or the ONLINE key was pressed while Unit was on-line.

Press the ONLINE key to place the Unit on-line

Paper jam in transport mechanism or ticket stock path

Clear the jam and load the ticket stock correctly. Refer to the “Clearing Ticket Jams” section for instructions

Host system has detected an error condition and has taken the Unit off-line

Most errors can be corrected by pressing the RESET key, or restarting the Unit. If problems persist, call the CRS or Airline host Help Desk for assistance

Not Operating (display shows erroneous characters)

Unit may have a hardware failure on the transport mechanism PCBA (Printed Circuit Board Assembly)

Toggle the Unit’s power switch to the O (OFF) position, wait a few seconds, then switch the power switch to the I (ON) position and attempt to power on again. If this does not correct the problem, call Worldspan Help Desk/Tech Support/Michael Merhej for assistance

Not Operating (display is blank)

The Unit is not powered on.

Toggle the Unit’s power switch to the I (ON) position

Power line fuse may have blown or power line circuit breaker may have tripped

Check the fuse or breaker protecting the power line going to the wall outlet used to power the Unit. If OK, verify the wall outlet has power

The Unit’s power supply may have malfunctioned, or a printed circuit board may be defective

Make sure power cable(s) are plugged in and completely seated on both the wall outlet and Unit ends. If this does not correct the problem, call Worldspan Help Desk/Tech Support/Michael Merhej for assistance

Not Printing (ONLINE LED does not blink)

The host is not communicating with the Unit

Make sure that the host communication cable is connected and completely seated on the Unit


Scenario Possible Cause Corrective Action

The required hardware connection has not been made or has been misconnected

Check the host connection and verify that the correct one has been installed. For example, if using the serial RS-232 ports, make sure the cable is connected to COMM1 and not COMM2 by mistake

Not Printing on Ticket

Ticket stock loaded incorrectly

Load ticket stock in correct orientation

Using thermal transfer (TT) ticket stock

Load direct thermal (DT) ticket stock

Not printing in correct location on the ticket

Print misalignment

Call Worldspan Help Desk, Tech Support or Michael Merhej for assistance

Print too Light or Dark

Print contrast level is too low for the stock being used

Check the print contrast level for the selected bin (in adjustments menu and listed on configuration coupon). Adjust if appropriate

Print head location misadjusted

Call Worldspan Help Desk, Tech Support or Michael Merhej for assistance


7.2 Basic Alert Messages

A front panel alert message occurs when the Unit detects a condition that must have user intervention. These messages may also be indicated by an audible tone and/or an LED flashing. Exact message will vary depending on specific customer firmware.

The following table describes typical alert messages that may occur, the possible causes, and corrective actions to be taken.

Alert Message Possible Cause Corrective Action

“Jam - Burst Failure”

“Clear, Press Reset”

Unit failed to burst or separate a ticket from the stock source

Press RESET key. Unit will attempt to clear the jam itself. If it cannot clear the jam you may have to manually remove the stock

“Jam – Bin A, B,

or C” “Clear, Press

Reset”

Unit failed to move stock from Bin (as indicated) to the proper location for the burst operation or when loading new stock


“Jam – Encoder”

“Clear, Press Reset”

Unit failed to move the stock through the encoder to the print head path area


“Jam – Print” “Clear, Press

Reset”

Unit failed to move the stock past the print head to the exit path area


“Jam – Exit” “Clear, Press

Reset”

Unit failed to move the stock out the exit point and clear the exit sensor and rollers


“Jam – Reval” “Clear, Press

Reset”

Unit failed to move the stock from the revalidation slot/path into the encoder path area


“Online”

“Communications Error”

There is a mismatch between the host and Unit’s communication parameters (baud, parity, data bits)

Check Worldspan’s parameters against the Unit’s communication settings. Call Tech support for assistance



“Bin(s) A,B,C Empty”

“Please Load Stock”

Indicated bin(s) are empty

Check bin location(s) indicated and load stock as necessary

“Exit Bin Full”

“Remove Coupons”

Indicates that the exit bin is full

Remove stock from exit bin/catcher

“Reject Bin Full”

“Empty, Press any key”

Indicates that the reject bin is full

Remove stock from reject bin, then press any key to clear message

“Bin(s) A,B,C”

“SCN Read Error”

Unit could not read SCN (Stock Control Number) from the stock installed in the indicated bin(s)

Check stock in indicated bin(s) and verify it is installed correctly Verify stock in indicated bin(s) is actually pre-encoded SCN type

“Online” “Missing

PECTAB x”

Unit could not print tickets because the referenced format table (PECTAB) was not in memory

Load the appropriate PECTAB. Call help desk for assistance. ERR6 will be returned to the host.

“Online” “PT:xx

Element:##”

Unit detected an error in the PECTAB sent to Unit. xx is the PECTAB name and ## is the element that has the error.

Call the help desk for help. ERR8 will be returned to the host.

“Online” “PT: Bad Header”

Unit detected an error in element 00 (header element) of the PECTAB being downloaded to the Unit.


“Online”

“# Stock Type Err” OR

“Missing Stock Type #”

Unit detected a mismatch between the stock type being called out in the ticketing data stream and what is setup in the Unit’s configuration for each bin.

Call help desk for proper stock setup based on the ticketing data stream being utilized. ERRS will be returned to the host.



“Online” “TK: Missing

Sep.”

Unit detected an error in the ticketing data stream. The Unit did not receive a separator character in a location that it expected.

Call help desk for help. ERR3 will be returned to the host.

“Online”

“TK: Bad Elem ##”

Unit detected an error in the ticketing data stream. ## indicates the element number in the data where the Unit detected the error.


“Online”

“ERR7: Cpn Inserted”

Unit has received a ticketing data stream while a coupon has been inserted in the front revalidation slot. The Unit cannot process tickets while a coupon is inserted for revalidation.

Call the help desk for help. ERR7 will be returned to the host. Reset will eject coupon. ERR1 will be returned to host.


7.3 AEA Related Error Messages

PECTAB ERRORS During PECTAB Download ERR8XX Where XX is the first element number in which an error was detected. If XX = 00 then the error was in the header ERR9 PECTAB exceeds the memory capacity of the ATBPR 7.4 During Ticketing ERR6a Pectab being called by the ticketing command does not exist in the printer memory (where a= the pectab name). ERR7 Check-in in progress. A coupon has been front loaded into the ATBPR. ERR2XX Illogical command is detected during the printing/encoding process (where XX= the element in which the error was detected). Possible cause: elements out of order. ERR3XX Incorrect field detected (where XX= the element in which the error was detected). Possible cause: Element too long. If XX=00 then the error is: No separation character found. ERR5 Unsuccessful print/encode. Possible cause: Jams, out of stock, magnetics failure, SCN failure. ERRSn Document unknown to printer (where n=stock type not found) Possible cause:Host requesting type of stock not setup in printer.


7.5 Level-I Help Desk Troubleshooting Guide

Call Information Site Location: Customer ID: Unit Serial Number: Unit Part Number:

Notes: Unit serial and part numbers are located on the back panel agency label. There may also be a separate serial number ID label located on the front of the Unit.

Unit will not power on (LCD blank) • Verify that the AC power cable is plugged into the Unit. The AC input

module is located on the back of the Unit below the agency label and above the interface/communication connections.

• Verify that the AC power cable is plugged into a properly grounded wall outlet.

• Verify the power switch on the front is in the I (ON) position. Note: When the Unit is properly connected to a wall outlet and powered on, the front panel POWER LED will be lit and the LCD will be illuminated with the current status message.

Unit will not change to the ONLINE/READY state at power up

• Check the front panel for the current LCD status message and any LED indications.

• If the LCD indicates OFFLINE, press the ONLINE key to change to the ONLINE/READY state.

• Press the RESET key. Once the Unit resets and the motors stop running, press the ONLINE key to change to the ONLINE/READY state.

Note: The Unit should automatically boot to the ONLINE/READY state, but some firmware versions may require that the stock bins be loaded or a host connection be detected before it will change to the ONLINE/READY state. • If the Unit will not change to the ONLINE/READY state by pressing the

ONLINE key as described above, check and load stock into the normally used bins. Once stock is loaded, press the ONLINE key to change to the ONLINE/READY state.

• If the Unit still will not change to the ONLINE/READY state, verify that the serial (RS-232) interface cable is plugged into the COMM1 (or COMM2) port on the back of the Unit (other optional interface types such as Ethernet may be used). Once the physical host connection has been made, press the ONLINE key to change to the ONLINE/READY state.


• Note: If the Unit requires that a host connection be detected before it will change to the ONLINE/READY state, it will probably require that the host application be active as well.

• If the LCD indicates a stock jam condition, go to the section for clearing stock jams.

7.6 Ticket Printing: Print Processing and Imaging Errors

• Tickets are being burst in the wrong location. Verify that the stock length

setup in the Unit matches the stock being used. The stock length can be either 8 inch (203 mm) or 7-3/8 inch (187 mm). Note: The stock length parameters are located in the service menu (service menu is password protected): SERVICE/BIN SETUP/STOCK LENGTH A: (8.0” or 7.3”) B: (8.0” or 7.3”) C: (8.0” or 7.3”)

• Tickets fill up ticket catcher and cause an exit jam. Check and verify that the bin full bale is out of the locked storage position and into the operating position. The bin full bale must be in the operating position for proper operation of the Unit.

• Print image moves around on tickets. Run cleaning card through Unit. If the print still moves around, clean the platen and encoder rollers following the cleaning procedure in the operator’s manual.

• Tickets are processed but no image is generated. Refer to the operator’s manual and verify that the stock is loaded properly with the magnetic stripe against the inner wall and the thermal surface facing the print head (upside down) as it exits the encoder. Thermal side must be up in Bin A, to the right in Bin B, and upside down in Bin C.

• The stock could be a Thermal Transfer type requiring a ribbon to produce an image. Verify that the printing surface has a thermal coating. Use your fingernail or any sharp edge and scratch the print surface quickly back and forth. Direct Thermal stock will produce a grey to dark mark on the thermally coated (print) side of the stock. Replace as necessary.

• Image is printed correctly but is light and difficult to read. Used the contrast adjustment and try increasing the value to generate a darker image.

• Image is slightly misaligned left/right or top bottom. Use the Left Margin and Top margin adjustments and try adjusting the image print position to match the stock pre-print.

Note: The contrast and margin parameters are located in the adjustments menu:

ADJUSTMENTS/CONTRAST A: (01 – 10) B: (01 – 10) C: (01 – 10) ADJUSTMENTS/LEFT MARGIN & TOP MARGIN A: (-50 - +50) B: (-50 - +50) C: (-50 - +50)


7.7 Ticket Printing: Encode/SCN Errors

• Verify that magnetically encode-able stock (with magnetic stripe on the back

side of the ticket) has been installed. • Refer to the operator’s manual and verify that the stock is loaded properly

with the magnetic stripe against the inner wall. • If SCN Read Error message is displayed on the LCD or ticketing does not

process properly because the SCN (Stock Control Number) cannot be read from the unprinted stock, verify that the stock is loaded properly with the magnetic stripe against the inner wall.

• Check that the stock actually has SCN encoded on to it. • Check that the stock SCN order matches the configuration setup in the Unit.

Note: SCN parameters are located in the service menu (service menu is

password protected): SERVICE/BIN SETUP/SCN SETUP A: (OFF, ASC or DESC) B: (OFF, ASC or DESC) C: (OFF, ASC or

DESC) ASC = Ascending, DESC = Descending

7.8 Printing test ticket from Worldspan host

• Verify that the Unit prints test ticket(s) as specified by Worldspan. • If the Unit does not print the test ticket(s), verify that the host interface cable

is plugged into the Unit’s rear panel. • Verify that the host interface cable is plugged into the workstation. • Check the ONLINE LED when sending the test print. If the ONLINE LED

does not flash, re-verify the cable connections. Check with Atlanta for communication issues at the host network side.

• Ask the travel agent to replace the host interface cable if another is available. • Try printing to your other printers i.e. an itinerary printer if available, to

verify if the host connection is valid and functioning. • If the ONLINE LED does flash, check the LCD for any error messages. • If the LCD indicates Communications Error, check the COMM port settings

(baud rate, parity, data/stop bits) to the COMM settings of the host. Although the Unit is setup at the factory as per Worldspan Specs, some sites may have different port configurations.

• If LED flashes but there is no message on the LCD, check the STX (Start of Text), ETX (End of Text), and COMM protocol settings (STX/ETX, ACK/NAK). Consult your CRS to see if these are correct.

• If the LCD indicates missing PECTAB or other AEA related error messages, the Unit is probably communicating properly but is missing AEA data or there is an error in the test message. Consult Worldspans Tech support about downloading PECTABs or issues with the test ticket data.


Note: Serial port and host parameters are located in the service menu (service menu is password protected):

SERVICE/COMM PORT/ BAUD RATE 19200 PARITY NONE

DATA BITS 8 STOP BITS 1

SERVICE/HOST SETUP/

RCV STX SEQ (02H 00H 00H) values are in hexadecimal RCV ETX SEQ (0CH 00H 00H) values are in hexadecimal COMM PROTOCOL (Worldspan)

7.9 Unit’s LCD indicates a stock jam during printing or at power up

• Verify the location of the jam being indicated on the LCD • Press the RESET key and allow the Unit to attempt clearing the jam

automatically. If the ticket is properly cleared and moved to the internal reject bin, the LCD message should be cleared. Press the ONLINE key to change to the ONLINE/READY state.

• If the Unit cannot automatically clear the jam, perform the following: • Verify the power switch on the front is in the O (OFF) position. Never

attempt to manually clear jams with the power on. Remove the power cord from the back panel.

• Unlock the left side enclosure door. • Turn the Bin A and B knurl knobs clockwise and back stock from these

bins. Turn the Bin C knurl knob counter clockwise and then pull the stock from the external bin input.

• Turn the encoder and print path knurl knobs to attempt to move jammed tickets from the encode, print, exit, and revalidation paths.

• If you cannot remove the stock using the knurl knobs, remove the stock through the openings in the paper path.

• Verify that there are no pieces of the removed stock blocking any stock sensors.

• Plug the power cord into the back panel. Turn the power switch on the front to the I (ON) position. Verify that the Unit powers up without a jam message on the LCD.


7.10 General Operating Tips

• Never place the Unit where it may be exposed to direct sunlight.

• Keep the Unit away from all food and water sources.

• Never use damaged power cord or host interface cables.

• Do not place or route cables where they can be walked on.

• Do not place Unit where the ventilation slots will be blocked.

• Never insert anything into the ventilation slots.

• Do not place heavy materials on top of the printer

• Do not use the printer to sit on while in operation or in an off mode


8.0 Downloading XP’s Firmware

This procedure generally defines the procedure for updating firmware and library files like Logos and Fonts. Please note that Firmware revisions will change as new technologies are acquired and added to the functionality of Worldspan it is therefore essential to insure that the latest firmware is installed and configured accordingly.

8.1 FILE PROCEDURE The necessary update files must be obtained from Worldspan technical support or from Michael Merhej. These files may come attached to an associated Service Bulletin. In these instances any conflicting instructions in the Service Bulletin take precedence over this document.

1. Locate the files to be downloaded. They will be stored in a ZIP file in the form of: • VERvvvvv.TBB for application firmware, where vvvvv is the version (10713 for Ver 1.07.13 for example) • NETvvvvv.TBB for Ethernet firmware, where vvvvv is the version (10713 for Ver 1.07.13 for example) • FNTvvvvv.TBB for font library, where vvvvv is the version (10713 for Ver 1.07.13 for example) • TTFvvvvv.TBB for True Type font library, where vvvvv is the version (10713 for Ver 1.07.13 for example) • LOGvvvvv.TBB for logo library, where vvvvv is the version (10713 for Ver 1.07.13 for example)

Other names may be used, especially if multiple files are needed (such as multiple

font libraries).

2. Copy files to a directory on your local hard drive (C:\XP for example).

8.2 TERA TERM

Tera Term is a shareware terminal emulator program that is very useful for downloading firmware. You may obtain this from Worldspan or their website. This program requires MS Windows 95 or higher to operate properly. Please note that Tera term is not compatible with Microsoft Windows XP. 1. If obtained from Worldspan, it will be compressed into a ZIP file. 2. Unzip the file contents to a directory on your local hard drive

(C:\XP\Teraterm for example).

3. Start Tera Term. It will display a New Connection dialog box as shown.


4. Select the “Setup” pull down menu, and then the “Serial port” option. The Serial port setup box will appear. Select the appropriate COM port for your PC.

5. Set the BAUD rate for 115200. Then set the data bit size, stop bit size, and parity to match the unit. Click on the OK button.


8.2.1 SETTING UNIT COMM PARAMETERS

The unit can receive data at low baud rates but this will extend the update time considerably. Therefore it is assumed that the update will be performed at the maximum baud rate of 115200.

1. Take the unit OFFLINE by pressing the OLINE key. 2. Press the ENTER key. 3. Press the DOWN/UP arrow and find SERVICE menu. 4. Press the ENTER key. 5. Enter service password (UP/DOWN arrows change value in each block,

LEFT/RIGHT arrows move cursor to each block). 6. Press the ENTER key to accept password. 7. Press the DOWN/UP arrow and find COMM PORT SETUP menu. 8. Press the ENTER key. 9. Press the DOWN/UP arrow and find BAUD RATE menu. 10. Press the ENTER key. 11. Press the DOWN/UP arrow and find 115200 option. 12. Press the ENTER key. 13. Press the DOWN/UP arrow and find DATA BITS, STOP BITS, and

PARITY menus. 14. Press the ENTER key for each and record these settings (required for Tera

Term setup in the previous section). 15. Press the ONLINE key. It should not be necessary to select “Y” and

ENTER to save this setting permanently. Just press the ENTER key which will temporarily save the setting while updating firmware. Once power is recycled, the baud rate should return to the original setting.


8.2.2 SENDING THE UPDATE FILE

1. Select the “File” pull down menu, and then the “Send file” option. 2. The Send File transfer box will appear. Select (click on/highlight) the file

to transfer to the unit from the list. MAKE SURE THE BINARY OPTION at the bottom of the box is checked as shown below.

3. Click on the OPEN button to start the data transmission. A transmission status box will appear.


4. While the file is being downloaded, the unit should display a message

“xxxKB remaining”. This is an indicator of how much data the unit still expects to receive from the host system.

5. Once the file is downloaded, a message “programming” will appear on the unit’s display.

6. Once the unit finishes programming, it will go back to the Online state and send a message back to the terminal program in the form of “PDOKvvvvvvv”, where vvvvvvv is the version just programmed into the unit.

Repeat this section for each file required for the complete download procedure. In most cases, only the application firmware update will be required, but each case depends on the specific customer circumstance. Contact Worldspan technical support if you have any problems with this procedure. CCaauuttiioonn PPaayy SSppeecciiffiicc aatttteennttiioonn ttoo tthhee VVeennddoorr mmooddee oonn bbootthh tthhee HHoosstt aanndd tthhee PPrriinntteerr bbeeffoorree ccoonnnneeccttiinngg tthhee ddaattaa ccaabbllee oonn tthhee pprriinntteerr.. BBootthh tthhee pprriinntteerr aanndd tthhee hhoosstt nneeeedd ttoo bbee iinn tthhee ssaammee vveennddoorr mmooddee ootthheerrwwiissee tthheeyy wwiillll bbee oouutt ooff ssyynncchhrroonniizzaattiioonn.. YYoouu wwiillll aallssoo nneeeedd ttoo ddoowwnnllooaadd tthhee rreelleevvaanntt PPeeccttaabb oonnccee tthhee FFiirrmmwwaarree uuppddaattee iiss ccoommpplleettee iinn oorrddeerr ttoo eessttaabblliisshh tthhee ccoorrrreecctt LLNNIIAATTAA oonn tthhee pprriinntteerr..


9.0 Unimark XP, Worldspan Observation List

This list should be used to monitor the performance of the Unimark XP ATB2 Printer. It is prepared to highlight probabilities and conditions that assist in causing regular and unexplained coupon Jams.

Please note that while this list is designed to eliminate environmental and user contribution to Coupon Jams it remains a clear fact that 85% of Jams occur due to poor quality of ATB2 Stock.

Close attention needs to be paid on site evaluation prior to installing the ATB2 ticket printer. Please refer to the following points that assist in doing so.

1) Printer Position 2) Stock Type 3) Firmware revision 4) Surrounding Environment 5) User Knowledge.

Printer Position YES NO Where is the printer situated? Is it installed next to a window or door with direct sunlight shining at the stock entry or exit bins

If yes, then you need to either install secure input and output bins or relocate the printer to areas away from direct sunlight.

Reason: Input stock sensors are built relatively close to the input paper path. Direct sunlight will temper with the input sensors and will miss-calibrate the coupon path and perforation section. This will causes Entry or Burster Jams.

Stock Type ATB2 Stock made in Country ATB2 stock manufacturer name (i.e. Hummel, Bartsch or other)

Note: Make sure that the stock used is not old stock. Ask the customer where they keep the stock after working hours.

• Make sure that Stock boxes are positioned correctly in either the internal

secure bin or in a straight-line behind the printer immediately underneath the stock input path where applicable. Do not store coupon boxes next to each other while in operation. This will cause the coupon to bend and will result in Jams.

• Visual observation of Stock. Check and compare the quality of the stock

supplied locally (if in Asia, against European stock).


• Areas to explore: Stock thickness, length, coating material (i.e. is it too

glossy? Do you feel a grip or is the coupon slippery?) Also check the weight if possible

Stock and Humidity YES NO Is the stock exposed to high humidity levels or direct sun light?

• NOTE: If yes, it is a known factor that if stocks are exposed for lengthy periods to high humidity, coupons tend to curl and will most definitely cause Jams.

• Are the premises air-conditioned after working hours and throughout the night?

• Level of condensation. Make sure that all sensors are free from

condensation. Please use Cleaning Coupons supplied by Unimark.

• Make sure the level of humidity does not exceed that described by the printer and Stock manufacturers.

Firmware Revision Which Firmware revision is currently in use? Make sure all customers are on the same Firmware level.

• Is the printer left ON all night?

User Knowledge At what stage the user empties the bin? Is it while the printer is still in the process of printing or is it after the last coupon is printed?

Note: While printing, No one should pull the coupons before the entire ticket is printed. The out put bin contains a sensor that detects Bin full condition. If the sensor is pulled while removing coupons the printer will stop printing and will cause a jam.


10. Return Authorization/Customer Service

In the event of returning the XP to Unimark for further investigation, repair or other assistance, please be prepared with the following information before calling the Customer Service department.

1. Customer name and telephone number

2. Product model number or description

3. Product serial number

4. Description of failure

5. Customer ship to address and method of shipping

6. Repair option selection (Warranty, Flat Rate, Time and Materials or Refurbishment)

7. A Unimark Customer Service Specialist will be entering the information

into our system during your call to ensure quick and accurate handling of your return. You will then be given a return authorization number. Perform the following steps to complete the return process

8. Prepare item for return to Unimark - Do NOT include accessories, power

cable or ancillary items unless directed otherwise by Customer Service. DO NOT SHIP WITH TICKET STOCK INSTALLED!

9. Packaging – Use original packaging materials or equivalent.

10. Place the Unit inside an appropriately sized plastic bag.


11. Place the Unit inside an appropriately sized plastic bag. 12. Place the Unit onto the bottom piece of foam pad. 13. Wrap the narrow foam pad sleeve around the base of the Unit, enclosing

the wheels of the Unit and consequently the bottom foam pad. 14. Place the top piece of foam padding onto the Unit. 15. Slide the wrapped Unit into the open side of the shipping container.

16. Enter the RA # on the packing list and on the outside of the container in at least two locations for easy identification at Unimark.

17. Shipping label to include return address as well as “ship to”.

18. Notify Worldspan “carrier of choice” for pick-up and delivery to Unimark.

Please have the product in question on-line and ready to test prior to calling technical support. In addition, have the following information available:

• Model Number/description • Serial Number • Failure message/code/description

high volume automated ticketing and boarding printer certified...

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