highlights of the annual report - university of st...

Highlights of the Annual ReportNorman Stewart

Project Manager - SP Client Records & Outcomes

After the yearly data collection is complete Summary of key findings for the year

All form types are included Client Records, Short & Long-term Outcomes The format of the report compares 5 years of data to

show trends

Report starts with a data overview for each form type, including the number of forms submitted during the year, and highlighting any key finding from the data, for example:

– Most commonly recorded Client Group – Homeless status information– Which Outcome did most clients identify as a key

need from the service, and was this need met

Client Records 2013/14

• Largest client group Single homeless with support needs - 24.5%

• Generic/Complex needs 2.4 to 11.7%Mental health problems 2.2 to 10.9%

• Older people with support needs >5% of clients for the first time

• Largest age group 18-24 years - 23.8% for 2013/14. 25-34 age group only 0.8 percentage points less

• 45-54 age range 3.6 to 15.2% 55-64 age range 1.7 to 6.9%

• 16-17 age range 3.4 to 5.1% 18-24 age range 3.6 to 23.8%


• Over half of clients were Not Homeless immediately prior to receiving a service (50.6%)

• Statutorily homeless and owed a main homelessness duty decreased over the period, falling 1.4 percentage points to 15.6% for 2013/14



In terms of service type since 2009/10, clients have most commonly accessed three main service types:

• Floating support 9.3 to 57.4%• Supported housing 1.9 to 25.7%• Direct access hostels 5.4 to 6.4%

Two main types of service provider:• Housing Association /registered provider & Voluntary Organisation

• HA/RSL 7.1 to 47.8% LA HA 5.0 to 4.1%

ALMO 1.3 to 2.6% Voluntary 2.0 to 38.4%



Three most common types of previous accommodation for clients were:

• GN LA tenancy 1.8 to 16.5%

• Private sector tenancy 2.6 to 13.7%

• Living with family 2.1 to 12.4%

• 94.2% Host referrals for clients in 2013/14


Short-term Outcomes 2013/14

• 75% of clients indicated they required support to Maximise Income

• The percentage who achieved this outcome rose 2 percentage points over the period since 2009/10 to 92% for 2013/14

Long-term Outcomes 2013/14

• Obtain Paid Work - now in paid work and Obtain Paid Work - in paid work while in service showed percentage point increases over the period, both rising by 4 percentage points to 25% and 31% respectively for 2013/14

• 70% achieved the outcome to Participate (up 9 percentage points), while 22% Achieved qualifications from their training/ education (up 3)

• Participate in work-like activities also rose by 9 over the period to 68%



• Most outcomes showed only minor or no change over the period (0 or 1 percentage point change)

• Participate in work-like activities, up 3 percentage points over the period to 69% for 2013/14, showed the greatest change


• Most categories in this heading showed marked percentage point increases in those achieving their outcomes (6 to 7 percentage points), apart from clients who required support in gaining access to Aids & adaptations, with no percentage point change over the period, at 90%


• Support in gaining access to Aids & Adaptations was the most indicated need in Outcomes for Long-term services, with over half of clients in 2013/14 (55%), indicating they required support to achieve this (with 98% of those achieving their outcome)


• The outcome Avoid causing harm to others rose 8 percentage points over the period to 80%, as did Manage self harm up 7 to 86% and Avoid harm from others up 6 percentage points for 2013/14


• There were only minor fluctuations in all outcomes, the most significant being in Secure accommodation and Avoid causing harm to others categories, down 3 and up 3 respectively, to 88% and 94% for 2013/14


• Of those who indicated they required support to Achieve more choice & control, 91% achieved their outcome in 2013/14


• Achieve more choice & control remained consistent over the period (40-43 percent of all clients), with 40% (8,889 of 22,030) indicating this need in 2013/14

highlights of the annual report - university of st...

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