hilton hotels corporation internal communications© project by george s. mcquade iii

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Hilton Hotels Corporation Hilton Hotels Corporation “Be Hospitable & Culturally “Be Hospitable & Culturally Diverse” Diverse” Presented by MAYO Communications

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An Employees Comunications© Project presented to the Hilton Hotels Corporation in Beverly Hills to help launch a national “Be Hospitable & Diverse” campaign.

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Page 1: Hilton hotels Corporation Internal Communications© Project By George S. McQuade III

Hilton Hotels CorporationHilton Hotels Corporation“Be Hospitable & Culturally “Be Hospitable & Culturally

Diverse”Diverse”

Presented byMAYO Communications™

Page 2: Hilton hotels Corporation Internal Communications© Project By George S. McQuade III

Award-Winning Award-Winning Public RelationsPublic Relations

““We don’t guarantee media, We don’t guarantee media, we just get it!”we just get it!”

www.MayoPR.com www.MayoPR.com

Los Angeles – NY – San DiegoLos Angeles – NY – San Diego

Page 3: Hilton hotels Corporation Internal Communications© Project By George S. McQuade III

100 % WMBE Registered with LA County – Since 1995 2003-2005 Best media placement-print,” said PRSA Award-winning employee communications Crisis communications, image rebuilding, outreach proactive minority media relations

About MAYO About MAYO CommunicationsCommunications

Los Angeles

San Diego New York

Page 4: Hilton hotels Corporation Internal Communications© Project By George S. McQuade III

Aida MayoAida Mayo President

• 10 yrs. managing public relations and public affairs campaigns.

• Strong multimedia, minority media relations and legal communications skills.

Dan LaiDan LaiSenior Account Exec.

• 10 years award-winning writing and social cause and issues PR.

• Outstanding diversity issues, life sciences, corporate and governmental affairs experience.

Campaign Project Campaign Project ManagementManagement

George S. Mc Quade IIIGeorge S. Mc Quade III Exec. Vice President

• Former print/radio/TV newsman (15 years)

• Extensive PR, Gov. and Corp. Comm. experience (10 years)

Page 5: Hilton hotels Corporation Internal Communications© Project By George S. McQuade III

MAYO produces award-winning programs:

•Wal-Mart - Superstores

•MTA

•Alameda Corridor East

•Hosp. Assn. of SoCal

•Gas Co. Supplier Diversity

•LAEDC & WTCA LA/LB

•California Chamber of Commerce

•Counterterrorism Expert

Elsa Lee (WMBE DVBE)

Award Winning Creative Award Winning Creative Team…Team…

Page 6: Hilton hotels Corporation Internal Communications© Project By George S. McQuade III

When the stakes are high, clients call upon The MAYO…

There is noalternative to a

successful campaign.

There is noalternative to a

successful campaign.

The 10-day LA and Long Beach Ports Lockout

Wal-Mart SuperstoresImpact

Page 7: Hilton hotels Corporation Internal Communications© Project By George S. McQuade III

Overview

33TACTICS

11RESEARCH 22STRATEGY

Page 8: Hilton hotels Corporation Internal Communications© Project By George S. McQuade III

Campaign BuilderCampaign Builder sets up a two-way, custom-tailored

communications between the MAYO’s client and the target audiences

Tactics: Theme Builder

Page 9: Hilton hotels Corporation Internal Communications© Project By George S. McQuade III

Tactics: Campaign Builder

A Franchise Dev. Diversity Outreach & Mentoring program –Career Fair Day

MAYO’s programs are designed to fit each client’s specific needs

A program that captures the minds and hearts of minority suppliers, employees & media

Page 10: Hilton hotels Corporation Internal Communications© Project By George S. McQuade III

Potential target audiences include:

Campaign Builder can identify them and build a communications bridge

Hilton and Family of Hotels

•Minority Media•Suppliers/Vendors•Minority Organizations•Top Managers•Employees

Tactics: Campaign Builder

Page 11: Hilton hotels Corporation Internal Communications© Project By George S. McQuade III

Tactics: Proactive Media Relations Branding Hilton Hospitality With Diversity:

Message Development

• Media Kit:

• Create media kits for main stream and minority media outlets in Hilton and family of hotels area

• Media Relations:• Developing stories: Focus on how Hilton helps in

quality of life and diversity workplace issues

• Survey Media• Survey the media’s knowledge of your

industry issues

Page 12: Hilton hotels Corporation Internal Communications© Project By George S. McQuade III

•Launch “Media Tours”• Media Event: Create a high-impact media

event - a One Day Diversity Fair, good speakers and secure diversity initiatives coverage

• Corporate Partners: Develop partnerships with sponsor or supporters like ADL, SoCalGas Co. and SCMBOD, Hispanic and Asian organizations (chambers) for franchise buzz

•Education Kit: Inspire local schools - poster contests -select nonprofit for tours that lead to powerful mentoring programs – invite minority media

Tactics: Pilot Program

Page 13: Hilton hotels Corporation Internal Communications© Project By George S. McQuade III

Post-Launch:• Monthly Newsletter

• Create and distribute a monthly newsletter with stories about the success of the diversity initiatives programs

• Media Hotline• Media Hotline / Employee Grapevine – phone line

used for promoting diversity media eventsand ongoing programs

• Industry Experts• Register industry experts online with media

• Check editorial calendars and radio/TV talk shows

• Awards• Submit your work for diversity industry awards

• Announce awards and ceremonies

• Employee diversity awards luncheon (quarterly)

• Media diversity awards (annually)

Tactics: Pilot Program

Page 14: Hilton hotels Corporation Internal Communications© Project By George S. McQuade III

Promoting Hilton Diversity Success: Corporate Minority Media Relations:

• Bimonthly news releases on thesuccess of client’s Program

• Target minority editors/writers, publications and industry trades

• Target industry publications in the Hilton and family of hotels area (also send releases on employees to hometown papers)

Tactics: Pilot Program

Page 15: Hilton hotels Corporation Internal Communications© Project By George S. McQuade III

Tactics: Minority Media Relations Campaign

• Editorial Board Meetings: Schedule meetings with client representatives and editors at key publications.

• Opinion-Editorials: Work with business partners to place op-eds in key publications

• Letters-to-the-Editor: Work with partners in the writing and placement of letters-to-the-editor

• Hilton Hotels Corp. Diversity News Tipsheet: General feature stories - upcoming events

Page 16: Hilton hotels Corporation Internal Communications© Project By George S. McQuade III

Hilton Hotels CorporationHilton Hotels Corporation“Be Hospitable & Culturally “Be Hospitable & Culturally

Diverse”Diverse”

Presented byMAYO Communications™