HiPath 1200

optiPoint 500 economyoptiPoint 500 basicoptiPoint 500 standardoptiPoint 500 advance

User Guide

Before You Begin

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Before You BeginThese operating instructions describe the optiPoint 500 economy, optiPoint 500 basic, optiPoint 500 standard, and optiPoint 500 advance telephones running on your HiPath 1200.They describe all functions you can use from your telephone. If you find that some func-tions you wish to use are not available on your telephone, they have not been configured for you and your telephone. In this case, please consult service personnel.

Important Notes

Never allow the telephone to come into contact with staining or aggressive liquids such as coffee, tea, juice, or soft drinks. For information on telephone maintenance page 94.

The information provided in this document contains merely general descriptions or charac-teristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products. An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract.The trademarks used are owned by Siemens AG or their respective owners.

Mark

Do not operate the telephone in environments where there is a danger of explosions.

For best performance, use original Siemens accessories! page 93

Never open the telephone or a key module.If you encounter any problems, contact your service personnel.

The device conforms to the EU guideline 1999/5/EG, as attested by the CE mark.

This device has been manufactured in accordance with our certified envi-ronmental management system (ISO 14001). This process ensures that en-ergy consumption and the use of primary raw materials are kept to a mini-mum, thus reducing waste production.

Before You Begin

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All electrical and electronic products should be disposed of separately from the municipal waste stream via designated collection facilities appointed by the government or the local authorities.The correct disposal and separate collection of your old appliance will help prevent potential negative consequences for the environment and human health. It is a precondition for reuse and recycling of used electrical and elec-tronic equipment.For more detailed information about disposal of your old appliance, please contact your city office, waste disposal service, the shop where you pur-chased the product or your sales representative.The statements quoted above are only fully valid for equipment which is in-stalled and sold in the countries of the European Union and is covered by the directive 2002/96/EC. Countries outside the European Union may have other regulations regarding the disposal of electrical and electronic equip-ment.

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Contents

Contents

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2Important Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2Mark . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Basic Operating Instructions. . . . . . . . . . . . . . . . . . . .8Characteristics and Ways to Connect Your optiPoint 500 . . . . . . . . . . . . 8Control Panel optiPoint 500 economy/basic/standard . . . . . . . . . . . . . . . 9Control Panel optiPoint 500 advance with optiPoint key module . . . . . 10How to Use these Operating Instructions. . . . . . . . . . . . . . . . . . . . . . . 11

Screen Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Service personnel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Accessing Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13... Interactively . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13... Via the Program/Service menu . . . . . . . . . . . . . . . . . . . . . . . . . . 13... With Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Making Calls – Basic Functions . . . . . . . . . . . . . . . .15Answering Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Answering a Call With the Handset . . . . . . . . . . . . . . . . . . . . . . . . . 15Answering a Call with the Speaker (Speakerphone Mode) . . . . . . . 16

Dialing/Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Off-Hook Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17On-Hook Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Switching to Speakerphone Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Switching to the Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Open Listening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Ending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Turning the Microphone On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Calling a Second Party (Consultation Hold) . . . . . . . . . . . . . . . . . . . . . . 22

Switching to the Party on Hold (Toggle) . . . . . . . . . . . . . . . . . . . . . 22Combining the Calling Parties into a Three-Party Conference . . . . . 22Transferring a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Using Variable Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Call Forwarding in the Carrier Networkand Forwarding Multiple Subscriber Numbers (MSN) . . . . . . . . . . . 25Using Call Forwarding - No Answer (CFNA) . . . . . . . . . . . . . . . . . . 26

Using Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Storing a Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Answering a Callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Checking and Canceling a Saved Callback . . . . . . . . . . . . . . . . . . . . 28

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Contents

Saving Repertory Dialing Numbers on a Key. . . . . . . . . . . . . . . . . . . . . 29Using Repertory Dialing Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Telephone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Adjusting the Ring Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Adjusting the Ring Tone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Adjusting the Speakerphone to the Room Acoustics . . . . . . . . . . . 31Adjusting the Receiving Volume During a Call . . . . . . . . . . . . . . . . . 32Adjusting the Display to a Comfortable Reading Angle . . . . . . . . . . 32Display Backlight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Adjusting the Display Contrast. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Making Calls – Convenience Functions . . . . . . . . . 33Answering Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Accepting a Specific Call for Your Colleague . . . . . . . . . . . . . . . . . . 33Rejecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Using the Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Answering a Call with a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Answering Calls from the Entrance Telephone and Opening the Door35Accepting a Call From an Answering Machine . . . . . . . . . . . . . . . . 36

Dialing/Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Using a Caller List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Using Speed-Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39Select from Directory (Alphanumeric Search) . . . . . . . . . . . . . . . . . 42Talking to Your Colleague With a Speaker Call . . . . . . . . . . . . . . . . 43Automatic Connection Setup/Immediate Connection/Hotline . . . . . 44Reserve Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44Assigning a Station Number/MSN . . . . . . . . . . . . . . . . . . . . . . . . . . 45

During a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46Preventing and Allowing Call Waiting (Automatic Camp-On)(Data Transmission Protection/Camp-On Protection) . . . . . . . . . . . 47Turning the Call Waiting Tone On and Off . . . . . . . . . . . . . . . . . . . . 48Parking a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49Conducting a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50Activating Tone Dialing/DTMF Suffix Dialing . . . . . . . . . . . . . . . . . . 51Transferring a Call after Announcement . . . . . . . . . . . . . . . . . . . . . 51

If You Cannot Reach a Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52Call Waiting (Camp-On) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52Busy Override - Joining a Call in Progress . . . . . . . . . . . . . . . . . . . . 52

Using Night Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53Entry Voice Mail (EVM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Configuring the Personal Voice Mailbox . . . . . . . . . . . . . . . . . . . . . 55Activating the Personal Voice Mailbox. . . . . . . . . . . . . . . . . . . . . . . 55Checking the Personal Voice Mailbox . . . . . . . . . . . . . . . . . . . . . . . 55Activating AutoAttendants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

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Contents

Operating/Setting the Voice Mailbox and AutoAttendants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Saving Functions and Procedures . . . . . . . . . . . . . .59Assigning Functions to Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59Assigning a Procedure (Operating Steps) to a Key . . . . . . . . . . . . . . . . 62Checking the Key Assignments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Using Other Team Functions . . . . . . . . . . . . . . . . . . .64Turning Group Call On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64Accepting a Call for Another Member of Your Team . . . . . . . . . . . . . . 67

Privacy/Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68Turning Do Not Disturb On and Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . 68Caller ID Suppression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68Monitoring a Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69Trace Call: Identifying Anonymous Callers . . . . . . . . . . . . . . . . . . . . . . 70Locking the Telephone to Prevent Unauthorized Use . . . . . . . . . . . . . . 70Saving Your PIN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Checking and Assigning Call Charges. . . . . . . . . . .73Displaying Call Charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73Dialing with Call Charge Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Using Other Functions/Services . . . . . . . . . . . . . . . .75Appointments Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Saving Appointments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75Using Timed Reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Music on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77Resetting Services and Functions(System-Wide Cancellation for a Telephone). . . . . . . . . . . . . . . . . . . . . 77Using System Functions from Outside(DISA: Direct Inward System Access) . . . . . . . . . . . . . . . . . . . . . . . . . . 77Using Functions in ISDN via Code Dialing (Keypad Dialing) . . . . . . . . . 79Operating a Switch (Relay) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Check Switch/Relay Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80Confirming/Deactivating an Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Turning off an Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81Reject on Busy,Switching Telephone to Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82Fax Details and Message on Answering Machine . . . . . . . . . . . . . . . . 82

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Contents

System Administration/Software Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83Enable Remote Administrationand Software Update. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83Service Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83Software Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84Resetting the System Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84Setting the Language/Country. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85Setting Date and Time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86Configuring System Speed-Dial Numbers . . . . . . . . . . . . . . . . . . . . . . . 87

Terminal Mode - optiPoint application module. . . 89

Labeling, Documentation and Accessories . . . . . . 91Labeling Key Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91Attaching a Station Number Label. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92Using PC-based Telephony Applications . . . . . . . . . . . . . . . . . . . . . . . . 92Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Fixing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94Telephone Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94Responding to Error Messages on the Screen . . . . . . . . . . . . . . . . . . . 95

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Overview of Functions and Codes . . . . . . . . . . . . . 101

Basic Operating Instructions

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Basic Operating Instructions

Characteristics and Ways to Connect Your optiPoint 500

optiPoint 5001 economy basic standard advance

function keys 12 12 12 19

Full-duplex speakerphone fea-ture

- - ; ;

Display backlight - - - ;Headset page 93connected with

• built-in interface - - - ;• adapter - ; ; ;• handset interface ; ; ; ;USB interface - ; ; ;Interface for add-on equip-ment

- ; ; ;

Option bays 0 1 1 21) The name and model of your telephone are printed on the base of your optiPoint 500.

Basic Operating Instructions

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Control Panel optiPoint 500 economy/basic/standard

Keys fortelephonesettings

Display,2 lines with24 chars

Keypad

Handset

Key for confirminga function

Speakerfor open listening and ring tones

Fixedfunction key:Release

Microphone for speakerphone mode(optiPoint 500 standard only)

Keys for scrolling to functions

Key field - fixed function keys:Program/ServiceRedialMute or InternalSpeaker

LEDs

Key field – freely programmable keys

Basic Operating Instructions

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Control Panel optiPoint 500 advance with optiPoint key module

Keys fortelephonesettings

Illuminated Dis-play,2 lines with24 chars

Keypad

Handset

Key for confirminga function

Speakerfor open listening and ring tones

Fixedfunction key:Release

Microphone for speaker-phone mode

Keys for scrolling to functions

Key field - fixed function keys:Program/ServiceRedialMute or InternalSpeaker

LEDs

optiPoint key module with additionalprogrammable keys

Key field – freely programmable keys