hipath 4000 hicom 300 e/300 h - jacobs university

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HiPath 4000Hicom 300 E/300 HOperating Instructionsoptiset E standardoptiset E advanceoptiset E advance plusoptiset E advance conference

About these Operating InstructionsThese Operating Instructions describe the use of the optiset E standard, optiset E ad-vance, optiset E advance plus und optiset E advance conference telephones in conjunction with the HiPath 4000 Communication Server, Version 1.0 and Hicom 300 E/300 H, all Ver-sions.

How to use these Operating Instructions

Displays

Q Lift the handset.

W Replace the handset.

S Enter number or code.

Step by StepThe operating procedures are presented in a logical sequence in the "coloured" column. The symbols used have the following meanings:

Service Menu

Speaker

Executive

Press the key.

Press the key which is lit.

Press the key which is flashing.

or Press the setting keys on the telephone.

The selection option is shown on the display. Confirm with key .

Look for the selection option. Press keys until the selection option appears on the display.Then confirm with key .

Consultation?

Ringer pitch?

Callback?Please dial? >

Line 1 contains instructions or acknowledgement messages, depending on the particular situation.

Line 2 contains selection options for functions, which you can confirm by means of . If the character ">" is visible on the right-hand side, there are further selection options, which can then be accessed using .

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The optiset E standard, optiset E advance, optiset E advance plus, optiset E advance conference telephones with add-on unit

DisplayKeys for telephone settings

Hand-set

Handsfree conversing microphone

optiset E key module with additional pro-grammable keys

"Shift"key for secondkey level

Loud-speaker for open listening (only for optiPoint 500 stan-dard)

Dialling keypad

Key for confirminga function

Key for scrolling to functions

Fixed functionkeys

Permanently assigned function keysfor basic, enhanced-convenience, multi-line and team functions: Variant:

Service Menu

Redial

Mailbox

Speaker *

*

*

*

*

Call pickup

Call park

Disconnect

Show used line

Ringer cutoff

Privacy

Hold

Exclusive hold

Call pickup

Call park

Disconnect

Show used line

Ringer cutoff

[Line] own

[Line] other

[Line] other

* "keyset" configuration (Æ page 66) with line keys on theoptiset E key module.

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Important Notes

CE label

Environmental label

Never operate the telephone in an environment where there is a risk of explosion.

Only use Siemens accessories (Æ page 89). The use of other manufac-turers’ accessories may be dangerous and will render the warranty and approval null and void.

Never open the telephone set or an add-on unit. If any problems arise, get in touch with System Support.

The telephone must not come into contact with abrasive liquids or liq-uids which are liable to discolour it, such as tea, coffee, fruit juices or soft drinks.Care of the telephone Æ page 91.

The CE symbol certifies compliance of this equipment with the EU di-rectives.

This device has been manufactured in accordance with our certified en-vironmental management system (ISO 14001). This process ensures that energy consumption and the use of primary raw materials are kept to a minimum, thus reducing waste production.

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How to activate functions

Step by Step

How to activate functions... directlyCertain functions can be selected directly in the idle state, for example:

Make your selection with and confirm it with .

Other functions can be selected directly in certain call situations.You dial a number but the other party is busy:

Confirm with .or

Make your selection with , confirm it with and dial another number.

... via the Service MenuFirst press the "Service Menu" key. You are then offered a number of selection options. Example: suppressing the number display at the called party (Æ page 22):

Press the key.

OI Use the service code in order to switch to the "Display suppression" function. The service codes are listed in the quick-reference operating instructions (annex).

or

Press the key.

Make your selection with and confirm it with .

Select again with and confirm with .

... using a function keyYou can activate directly a Hicom function which you have stored on a key (Æ page 47), e.g.

Press the key. The function is executed.

Var. call forw. on?

Callback?

Dial again?

Service Menu

Service Menu

Functions?

Display suppression?

Second call on/off

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How to activate functions

Which functions can be used?

Basic and enhanced-convenience functionsYou can use all the basic and enhanced-convenience Hicom 300 H func-tions which are offered to you on the display, in the Service Menu and on the function keys.

Additional multi-line and team functionsÆ page 66f.

These are configured by System Support. You can use the multi-line and team functions in addition to the basic and enhanced-convenience func-tions. A telephone with line keys is identifiable by the fact that your number and the numbers of your colleagues have been assigned to line keys. You have access to all lines and you can also make calls via several lines simul-taneously.

The individual telephone can also be configured (as a keyset) for multi-line operation, e.g. for use by non-team members or by brokers who are in con-tact with clients on several lines simultaneously.

Additional executive/secretary functionsÆ page 83f.

These are configured by System Support. You can use the executive/sec-retary functions in addition to the basic and enhanced-convenience func-tions. A telephone with an executive/secretary configuration is identifiable by the "executive" or "secretary" line keys for direct calls to the executive or to the secretary’s office. An executive/secretary telephone also has an "in-tercept" key, while a secretary’s telephone has a "pickup" and a "deputy" key.

How to make best use of your telephone• No doubt you have colleagues or outside business associates to whom

you make frequent calls. You can save a great deal of time and effort by storing these numbers on keys (Storing a speed dialling number on a key Æ page 45).

• All too often the number you have dialled is engaged. But afterwards you are extremely busy and completely forget to try ringing it again. Our advice: make a habit of using the "Callback" facility (Æ page 38).

Basic and enhanced-convenience functions

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Contents

How to activate functions . . . . . . . . . . . . . . . . . . . . . 5... directly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5... via the Service Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5... using a function key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Which functions can be used? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Basic and enhanced-convenience functions . . . . . . . . . . . . . . . . . . . 6Additional multi-line and team functions . . . . . . . . . . . . . . . . . . . . . . 6Additional executive/secretary functions . . . . . . . . . . . . . . . . . . . . . . 6

How to make best use of your telephone . . . . . . . . . . . . . . . . . . . . . . . . 6

Ø Basic and enhanced-convenience functions

Taking calls and setting up calls . . . . . . . . . . . . . . 13Taking a call with the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Answering a call via the speaker key (speakerphone) . . . . . . . . . . . . . . 13Open listening within the room during a call . . . . . . . . . . . . . . . . . . . . . 14Switching to speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Switching to the handset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Using the "second call" facility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Activating/deactivating "second call" . . . . . . . . . . . . . . . . . . . . . . . . 15Taking the second call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Using the mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Retrieval from mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Answering a callback request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Deleting mailbox entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Terminating mailbox retrieval: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Using the mailbox function (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . 17Timed reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Incoming call on loudspeaker (voice calling) . . . . . . . . . . . . . . . . . . . . . 17Activating/deactivating stop voice calling . . . . . . . . . . . . . . . . . . . . . . . 19Taking a call on the headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Activating/deactivating do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . 19Malicious call holding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Setting up calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Dialling with the handset off-hook. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Dialling with the handset on-hook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Suppressing the number display at the called party . . . . . . . . . . . . . . . 22Direct call to a colleague via loudspeaker (voice calling) . . . . . . . . . . . . 22Entering commands with tone dialling (DTMF suffix dialling) . . . . . . . . 23

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Contents

Calling several persons simultaneously . . . . . . . . 24Making a second call (consultation). . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Alternating between two calls (toggling) . . . . . . . . . . . . . . . . . . . . . . . . 24System-supported conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Setting up a conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Expanding the conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Transferring the conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28During the conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Extending a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Using the switchover button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Using stored numbers to make calls . . . . . . . . . . . 32Using a call list (missed calls) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Interrogating the call list (call log). . . . . . . . . . . . . . . . . . . . . . . . . . . 32Dialling a number in the call list . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Deleting an entry from the call list . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Saved number redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Last number redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Dialling with repertory keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Dialling with individual speed dialling numbers . . . . . . . . . . . . . . . . . . . 35Dialling with system speed dialling numbers . . . . . . . . . . . . . . . . . . . . 35

Making project calls . . . . . . . . . . . . . . . . . . . . . . . . . 36Setting up a project call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36Call duration display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

If you don’t get through... . . . . . . . . . . . . . . . . . . . . . 38Using the callback facility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Storing a callback request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Answering a callback request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Rejecting a callback request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Checking/cancelling stored callback requests . . . . . . . . . . . . . . . . . 39

Camping on a colleague’s call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39Overriding a colleague’s call (intrude) . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Telephone settings . . . . . . . . . . . . . . . . . . . . . . . . . . 41Adjusting the ringing tone volume. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41Adjusting the ringing tone pitch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41Adapting the handsfree function to the acoustics of your room . . . . . . 42Setting the volume of the alerting tone. . . . . . . . . . . . . . . . . . . . . . . . . 42Adjusting the angle of the display(to suit a seated position) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

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Contents

Preventing misuse of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . 43Selecting the language for the user prompts (displays) . . . . . . . . . . . . 44

Storing numbers, system functions and timed reminders . . . . . . . . . . . . . . . . . . . . . . . . . 45Storing a repertory dialling number on a key . . . . . . . . . . . . . . . . . . . . . 45Storing a number for redialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Storing a caller’s number or a number which has been dialled . . . . 46Storing any number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Storing individual speed dialling numbers . . . . . . . . . . . . . . . . . . . . . . . 46Saving a function on a key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47Storing timed reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Checking the telephone . . . . . . . . . . . . . . . . . . . . . . 49Checking its functionality. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49Checking the assignment of functions to keys . . . . . . . . . . . . . . . . . . . 50

Forwarding calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51Using call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Fixed forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51Variable forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54Activating and deactivating forwarding using switch. . . . . . . . . . . . 57Automatic call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Forwarding calls for a different terminal (pull divert) . . . . . . . . . . . . . . . 58Storing a destination for another telephone/activating call forwarding . . . . . . . . . . . . . . . . . . . . . . . . 58Storing a destination for fax, PC or "busy"/activating call forwarding (pull divert). . . . . . . . . . . . . . . . . . . . . . . . 59Interrogating/deactivating call forwardingfor another telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60Interrogating/deactivating call forwardingfor fax, PC or "busy" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60Changing call forwarding for another terminal . . . . . . . . . . . . . . . . . 61

Using a different telephone in the same way as your own . . . . . . . . . . . . . . . . . 62Logging on to a different telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Identifying oneself with PIN and dialling . . . . . . . . . . . . . . . . . . . . . 62Identification with the chip card (optiset E advance only) . . . . . . . . 64

Deactivating identification at the other telephone. . . . . . . . . . . . . . . . . 64

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Contents

Relocating with the telephone . . . . . . . . . . . . . . . . 65Disconnecting the telephone from its present station line . . . . . . . . . . 65Reconnecting the telephone at the new station line. . . . . . . . . . . . . . . 65

ØMulti-line and team functions

Making multi-line and team calls. . . . . . . . . . . . . . 66Using line keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

The different states of line key lamps . . . . . . . . . . . . . . . . . . . . . . . 67The lamp is flashing slowly – the call has been placed on hold.. . . . . . 67Preview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67Taking calls on line keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Taking calls in the order offered . . . . . . . . . . . . . . . . . . . . . . . . . . . 68Taking calls with priority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Activating/deactivating ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69Dialling with line keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70Identifying the line used . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71Alternating between different lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Terminating a connection on a line key . . . . . . . . . . . . . . . . . . . . . . 72Entering a call on a line (add-on conference) . . . . . . . . . . . . . . . . . . 72

Station override security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72Allowing override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72Preventing override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73Terminating a connection on a line key . . . . . . . . . . . . . . . . . . . . . . 73

Holding a call on a line key and picking it up again . . . . . . . . . . . . . . . . 74Holding a call on a line key exclusively and picking it up again . . . . . . . 74Picking up a held call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75Forwarding calls for lines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Storing and activating variable call forwarding for a line . . . . . . . . . 75Storing and activating a fixed call forwarding destination for a line . . . . . . . . . . . . . . . . . . . . . . . . . . . 76Activating fixed call forwarding for a line (without storing) . . . . . . . 76Cancelling the fixed call forwarding destination. . . . . . . . . . . . . . . . 77Deactivating call forwarding for a line . . . . . . . . . . . . . . . . . . . . . . . 77

Taking calls for colleagues in a team . . . . . . . . . . . . . . . . . . . . . . . . . . . 78Picking up a specific team call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Having the number of the called station displayed . . . . . . . . . . . . . 79Taking a call in a hunt group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79Removing station from hunt group/adding station to hunt group . . . . . 79Automatic parking and resumption of a call . . . . . . . . . . . . . . . . . . . . . 80Manual parking and resumption of a call . . . . . . . . . . . . . . . . . . . . . . . . 80Picking up a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81Calling a team member directly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

The lamp statuses of direct station selection (DSS) keys . . . . . . . . 81

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Contents

Calling a direct station selection (DSS) user . . . . . . . . . . . . . . . . . . 82Taking a call for a direct station selection (DSS) user . . . . . . . . . . . 82

Ø Executive/secretary functions

Making calls in an "executive/secretary" team . 83Calling executive or secretary’s office . . . . . . . . . . . . . . . . . . . . . . . . . . 83

The lamp statuses of direct station selection (DSS) keys . . . . . . . . 83Making a call to the executive/secretary . . . . . . . . . . . . . . . . . . . . . 83

Taking a call for the executive in the secretary’s office. . . . . . . . . . . . . 84Taking a call for the executive during a call in progress. . . . . . . . . . 84

Extending a call to the executive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84Switching calls directly to the executive . . . . . . . . . . . . . . . . . . . . . . . . 85Taking a call on the executive’s telephone . . . . . . . . . . . . . . . . . . . . . . 85Taking calls for other "executive/secretary" teams . . . . . . . . . . . . . . . . 86Using second telephone for executive . . . . . . . . . . . . . . . . . . . . . . . . . 86Activating/deactivating second call for executive . . . . . . . . . . . . . . . . . 86Using the call signal function. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87Calling a messenger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87Designating a deputy for the secretary . . . . . . . . . . . . . . . . . . . . . . . . . 87

Øle telephone

Labelling, documentation and accessories . . . . . 88Key labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88Attaching the telephone number label . . . . . . . . . . . . . . . . . . . . . . . . . 88Using the key labelling programme . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88Re-ordering the Operating Instructions . . . . . . . . . . . . . . . . . . . . . . . . . 89Downloading the Operating Instructions from the Internet in PDF format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89Individual operating instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89Ordering accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

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Contents

Advice for users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91Care of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91How to deal with malfunctions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91Dealing with error messages on the display . . . . . . . . . . . . . . . . . . . . . 92Who to contact if a problem occurs . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Ø Quick-reference operating instructions (appendix)

12121212

Taking calls and setting up calls

Step by Step


Taking a call with the handsetThe telephone rings. The caller is displayed.

Q Lift the handset.

Terminating a call:


Answering a call via the speaker key (speakerphone)The telephone rings. The caller is displayed.

Press the key. The lamp lights up. You are in the handsfree conversing/open listening mode.

X or Y (Note: optiset E advance has open listening only.)Increase or decrease the volume. Keep pressing the keys until the required volume level is set.

Terminating the call:

Press the key. The lamp goes out.

Notes for speakerphone mode:• Tell the called party that you are using speaker-

phone.• The handsfree conversing equipment works best at

low volume settings.• The ideal distance between yourself and the tele-

phone for handsfree conversing is approx. 50 cm.

Speaker

Speaker

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Step by Step


Open listening within the room during a callYou can allow other persons in the room to listen in on the call. Always inform the other party that you are switching on the loudspeaker.

Precondition: You are making a call with the handset.

To activate:

Press the key. The lamp lights up.

To deactivate:


Switching to speakerphonePrecondition: You are making a call with the handset.

and W Hold the key down and replace the handset. Then re-lease the key and continue the call.

Switching to the handsetPrecondition: You are engaged in a call in the hands-free conversing/open listening mode.

Q Lift the handset. Continue the call.

Speaker

Speaker

Speaker

14141414


Step by Step

Using the "second call" facilityWhen you are expecting an important call, you should activate the second call (call waiting) facility. The arrival of this second call is signalled to you if you happen to be engaged in a call. You can then either accept or dis-regard the second call.

Activating/deactivating "second call"Press the key. The lamp lights up.

IH Enter the service code.

or

Select and confirm.

Select and confirm.

and

or Confirm.

Taking the second callPrecondition: You are making a call. "Second call" is ac-tivated.

The alerting tone is audible. The lamp flashes.The caller hears ringing tone as though you were free. Press the key. You are connected to the second caller. The first party is placed on hold.

Terminating the second call, resuming the first call:

Press the key.

or W Q Replace the handset and lift it again.

Service Menu

Switches?

Camp-on?

Activate?

Deactivate?

Waiting call

Disconnect

15151515

Step by Step


Using the mailboxCallers who dialled your number during your absence can leave a callback request in your mailbox.You will also find mail server voice/fax messages in your mailbox (if this facility is available).

Retrieval from mailboxThe lamp lights up if the mailbox contains new entries which have still to be retrieved. Press the key.The first entry is displayed. Keep pressing the "mailbox" key in order to see the other messages.

Meaning of the display:

Answering a callback requestThe callback request is displayed.

Select and confirm.The user is called.

Mailbox

"Call" = callback request,e.g. from Mr JonesJones Call

Jones Call

Output?

16161616


Step by Step

Deleting mailbox entriesThe required entry is displayed.

Select and confirm.

Terminating mailbox retrieval:Press the key. The lamp goes out.Entries remain in the mailbox until you delete them.

Using the mailbox function (optional)Users with a mailbox (HiPath Xpressions) can use it by calling the messaging extension, for example, set up call forwarding types and check available messages. Spoken user prompting directs you to all available func-tions. If call forwarding is active, the messaging exten-sion is shown on the display. Information on call for-warding can be found in the chapter Forwarding calls Æ page 51.

Timed remindersPrecondition: You have stored a timed reminder (Æ page 48). When the stored time has been reached:

The telephone rings.

Q Lift the handset. The time of the reminder is displayed.


Incoming call on loudspeaker (voice calling)

Delete?

You cannot delete (new) voice messages that you have not played back entirely. You can jump to the end of a message by entering 66. This designa-tes the message as "old", thereby making it dele-table.

Service Menu

Reminder:

If you do not lift the handset, the telephone rings several more times and "Timed reminder" is dis-played before the reminder is cancelled.

17171717

Step by Step


You are addressed directly by a colleague over the loud-speaker. Handsfree conversing and open listening are activated automatically.

You can answer immediately in the handsfree convers-ing mode. (Note: optiset E advance has open listening only.)

or Q Lift the handset and reply.

You can speak to the colleague directly (Æ page 22).

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Step by Step

Activating/deactivating stop voice callingYou can prevent other persons from making direct calls to you. Any attempt to address you directly via the loud-speaker will be changed to a normal call.


IJ Enter the service code.

or

Select and confirm.

Select and confirm.

and

or Confirm.

Taking a call on the headsetPrecondition: Your optiset E telephone is equipped with the optiset E headset/headset plus adapter. The headset is connected to the adapter. The "headset" key has been configured.

The lamp flashes when a call is received.Press the key. Make the call.

Terminating the call:


Activating/deactivating do not disturbIf you do not wish to receive incoming calls, you can ac-tivate the do not disturb facility. Internal callers then hear busy tone, while external callers are forwarded to the attendant.System Support can also set up destina-tions for forwarding internal and external calls, such as to your mailbox.

Precondition: System Support has enabled the do not disturb facility for all HiPath 4000 users in your system.


Service Menu

Switches?

Voice call protect?

Activate?

Deactivate?

Headset

Headset

Service Menu

19191919

Step by Step


II Enter the service code.

or

Select and confirm.

Select and confirm. The display indicates whether the do not disturb facility has been activated or deactivated.

and

or Confirm.

Malicious call holdingYou can trace a malicious external caller. The caller’s number can be registered during the call or for up to 30 seconds after the call. You must not replace the hand-set.


OJ Enter the service code.

or

Select and confirm.

Select and confirm.

Switches?

Do not disturb?

Activate?

Deactivate?

If do not disturb is active, you hear an alerting tone when you lift the handset.

The attendant can override the do not disturb function in order to speak to you.

If System Support has disabled the do not disturb facility for the HiPath 4000 system, the option "do not disturb" does not appear in the Service Menu.

Service Menu

Additional functions?


If malicious call holding was successful, your net-work carrier will have the stored data. Get in touch with System Support!

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Setting up calls

Step by Step

Setting up calls

Dialling with the handset off-hookQ Lift the handset.

S Internal: Enter the number.External: Enter the external code and the number.

The called party is busy or does not answer:


Dialling with the handset on-hookS Internal: Enter the number.

External: Enter the external code and the number.

The called party answers via the loudspeaker:

Q Lift the handset.

or When handset is on-hook: speakerphone.

The called party is busy or does not answer:

Press the key. The lamp goes out.Speaker

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Step by Step

Setting up calls

Suppressing the number display at the called partySuppression of the number indication only applies to the next call and is not stored together with the redial function.


OI Enter the service code. Dial tone can be heard.

or

Select and confirm.

Confirm. Dial tone can be heard.

and

S Enter the other party’s number. If the call is answered, your number does not appear on the called party’s dis-play.

Direct call to a colleague via loudspeaker (voice calling)You can make a direct call to an internal HiPath 4000 or Hicom 300 E/H user via the loudspeaker in his tele-phone.

Precondition: Your telephone has a "voice calling" key.

Press the key.

S Enter the number.

Wait for voice calling tone.

Q Lift the handset and speak to the other party.

or If the handset is on-hook: handsfree conversing.

Service Menu


Display suppression?

Voice calling

If the called party has activated the stop voice calling facility (Æ page 19), he receives voice call-ing as a normal call.

22222222

Setting up calls

Step by Step

Entering commands with tone dialling (DTMF suffix dialling)

After dialling a number, you can set tone dialling in or-der to activate equipment - such as an answering ma-chine or an automatic information or switching system - by means of command inputs in DTMF mode (DTMF = dual-tone multifrequency dialling).


OH Enter the service code.

or

Select and confirm.

Select and confirm.

You can now enter commands with keys 0 to 9, the star key and the square key.

This feature is not applicable for UK and other countries using tone dialling (default).

Service Menu


DTMF suffix dialing?

DTMF mode is deactivated as soon as the con-nection is cleared down.

The "DTMF suffix dialing" display may appear at the end of number input, depending on the PBX configuration. You can then proceed to enter commands as soon as you have dialled a number.

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Step by Step

Calling several persons simultaneously


Making a second call (consultation)During a call in progress you can set up a second call, e.g. in order to obtain information. The first party waits.

Confirm.

S Make your call to the second party.

Release the second call – return to the first call:

Confirm.

Alternating between two calls (toggling)Precondition: You have either set up a second call (see above) or taken a second call (Æ page 15) during a call in progress.

To switch to the waiting party:

Select and confirm.

Release the present call – return to the other call:

Select and confirm.

Consultation?

Release and return?

Toggle?

Release and return?

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Step by Step

Setting up an add-on conference:

Confirm.An alerting tone indicates that all three users have been interconnected to form a conference circuit.

System-supported conferenceIn a system-supported conference you can include up to 8 internal and external users. Users with system tele-phones can execute or use all of the following func-tions. ISDN telephones and external users are passive users - they can only be included in an existing confer-ence.

You can include users and conferences from a distant system in your conference. The distant users can set up and extend their own conference. The members of this conference are included in your conference. But they cannot execute or use the following functions.

The following functions are supported for all conference members with a system telephone:

• Setting up a conference when calling a user or re-ceiving a call or making a consultation call or receiv-ing a second call.

• Accepting a waiting call and including the caller in the conference.

• Toggling between the conference and a consultation call or waiting call.

• Holding a consultation call during a conference and adding it to the conference.

• Interconnecting conference members from two in-dependent conferences via a distant network.

• Putting the conference on hold, if line keys are in-stalled.

• Receiving overview of all conference members. • Transferring the conference to a new user.

The functions listed above can be carried out by all con-ference members at the same time.

Conference?

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Step by Step


Setting up a conferenceYou can set up a conference from any of the following types of connection:

• single call • consultation call• waiting call

Starting a conference from a single call

You want to set up a conference.

You receive a call.

or

S You call another user.

Select and confirm.

S Call the second user.Announce that a conference is to be set up.

Confirm.You will receive the message "1 is your position".

This question will then be displayed.

Setting up a conference from a consultation call

You are connected to one user and call a second user.

Confirm.

S Call the second user. The second user answers, you an-nounce the conference.

Select and confirm.You will receive the message "1 is your position".

Setting up a conference from a waiting call

You are connected to one user and receive another call.

An alerting tone is audible. The lamp flashes. Press the key. You are connected to the waiting caller. The other party is placed on hold.

Select and confirm.You will receive the message "1 is your position". All members are interconnected in a conference circuit.

Start conference?

Conference?

Conf. 1-2-3

Add on to conference?

Consultation?

Conference?

Waiting call

Conference?

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Step by Step

Expanding the conferenceAny member of the system conference can expand the conference by

• calling another user and adding this person to the conference

• adding a user to the conference from a consultation call

• accepting a waiting call and adding the caller to the conference.

Calling and adding another user

You intend to call another user and to add this person to the conference.

Select and confirm.

S Call the new user.Announce the conference.

Confirm.The user is added to the conference.

If the new user does not answer:

Confirm.

Expanding the conference from a consultation call

You wish to make a consultation call during the confer-ence.

Select and confirm. The conference is placed on hold.

S Call a user. Make the consultation call.

Select and confirm to add the user from the consulta-tion call to the conference.

or

Switch between the conference and the consultation call.

or

Select and confirm to release the consultation call and return to the conference.


Conference?

Return to conference?

Consultation?

Conference?

Toggle?

Release and return?

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Step by Step


Accepting a waiting call and adding it to the confer-ence

If you receive a waiting call during the conference (call waiting function is activated), you can add this user to the conference.

An alerting tone is audible. The lamp flashes. Press the key. You are connected to the waiting caller. The confer-ence is placed on hold.

Select and confirm to add the waiting caller to the con-ference.

or

Switch between the conference and the waiting caller.

or

Select and confirm to release the waiting call and return to the conference.

Transferring the conferenceAny member can transfer the conference to a nonmem-ber called using the consultation or expand conference functions. The new user is not yet a member of the con-ference. The conference cannot be transferred to a call-er whose call is answered by a member using the Call Waiting function.

You are taking part in a conference.

Select and confirm. The conference is placed on hold.

S Call a user.

or

Select and confirm.

S Call a user.

Announce that you are transferring the conference.

Select and confirm.You are disconnected from the conference.


Waiting call

Conference?

Toggle?

Release and return?

Consultation?


Transfer conference?

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Step by Step

During the conferenceYou are taking part in a conference with 3 to 8 members and you wish to know about the other members or to disconnect a member.

Viewing member information

Select and confirm.

The display shows the name and call number of the oth-er member with lowest member number.

Confirm to display the next member.

or

Select and confirm to end the display.

or

Select and confirm to disconnect this member from the conference. If there were only three members, the con-ference is now ended and the call continues as a two-party call.

Disconnecting the last member added

You wish to disconnect the last member added to the conference.

Select and confirm. The last member added is discon-nected. If there were only three members, the confer-ence is now ended.

Putting the conference on hold

If line keys are installed (Æ page 66) you can put the conference on hold and make a call on another line.

Press line key.

or

Select and confirm.

The conference will be put on hold. The following mes-sage is displayed: 1st line: "Conference", 2nd line: "On hold".

Press the line key on which the conference is being held - you are reconnected to the conference.

View members? >

No. member No. 1

Next conference party? >

Next conference party? >

Stop viewing? >

Release party? >

Remove last party? >

Line

Hold?

Line

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Step by Step


Extending a callIf the person you are conversing with wishes to be for-warded to one of your colleagues, you can pass on the connection to this third person.

Extending the call with prior announcement:

Confirm.

S Call the other party and inform him that the waiting user wishes to be put through to him.

W Replace the handset. The two users are connected to each other.

Extending the call without prior announcement:

Select and confirm.

S Enter the number of the wanted party.


Using the switchover buttonThe switchover button that must be configured by Sys-tem Support can be used for the following functions:• consultation (return to the call being held or the con-

ference being held)• toggling• accepting a waiting call• accepting a group call

Waiting call

You hear a call-waiting tone. Information about the call appears in the display.

Press the flashing key to accept the waiting call. The lamp is on.

Toggling

You are connected to two users. One user is waiting. The switchover lamp is on

Consultation?

Start transfer?

If a connection is not set up between the other two parties within 40 seconds, you are recalled. You are then connected to the first party again.

Switchover

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Step by Step

Press the key to switch over to the other user. The first user waits.

Consultation

You call a second user. The second user does not an-swer

Press the key to return to the waiting user or the waiting conference.

Group call

You are connected to a single user. A group call is sig-nalled. Information about the group call appears in the display.

Press the flashing key to accept the group call. The first user is placed on hold. The lamp is on.

Switchover

Switchover

Switchover

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Step by Step

Using stored numbers to make calls


Using a call list (missed calls)If you are unable to take an external and/or an internal call, this call request is stored in a call journal. Your tele-phone can also be configured so that answered calls are entered in this call list. Your telephone stores the last 6 outgoing and the last 12 incoming calls in chronological order. Each call is assigned a time stamp. The display begins with the most recent (unanswered) entry in the list. If several calls are received from the same user, a new entry is not made for each call; instead, the last time stamp is updated for this caller.

Interrogating the call list (call log)Precondition: System Support has configured a call list for your telephone.


HOH Enter the service code for incoming calls.

or HOI Enter the service code for outgoing calls.

or

Confirm.

Select and confirm.

Confirm.

or

Select and confirm.

Service Menu

Destinations?

Call log?

Incoming calls?

Outgoing calls?

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Step by Step

The first call in the call list is displayed:

Displaying further calls from the list:

Select and confirm.

Terminating interrogation:


Dialling a number in the call listPrecondition: You interrogate the call list; the wanted call is displayed.

Select and confirm.

The user is called.

Deleting an entry from the call listPrecondition: You interrogate the call list; the wanted call is displayed.

Select and confirm.

Saved number redialIf your telephone is configured for this type of redialling, you can store a number and then dial it at a later point in time (Æ page 46). You can redial the number at the push of a button.

Press the key.

The other party answers:

Q Lift the handset.

or With the handset on-hook: handsfree conversing and open listening.

User

Date and time of the entry and reason for the entry.The display begins with the most recent (unanswered) call. In the case of calls from the same party, the number of calls is displayed.

32456 Hardy G.

Busy 25.10.15.30 >

Next call?

Service Menu

Output?

Delete?

Redial

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Step by Step


Last number redialIf your telephone is configured for this type of redialling, each number dialled is stored for possible redialling.

Press the key.

or S Enter your individual code for "Last number redial"(if necessary, enquire with System Support).


Q Lift the handset.


Dialling with repertory keysPrecondition: You have stored a number on a repertory dialling key (Æ page 45).

Press the key with the stored number.If the number is on the second level, press "Shift" be-forehand.


Q Lift the handset.


Last no. redial

Enter the code!

34343434


Step by Step

Dialling with individual speed dialling numbersPrecondition: You have stored individual speed dialling numbers (Æ page 46).


J Enter the service code.

or

Select and confirm.

and

GïP Enter the speed dialling number.


Q Lift the handset.


Dialling with system speed dialling numbersYou will be supplied with a copy of the system (central) speed dialling directory by System Support (for exam-ple) or you will find it in the inhouse telephone directory or your PC. After selecting a speed dialling number which is the stored destination for another telecommunications sys-tem, you can immediately suffix-dial the station number you require.

Service Menu

Use speed dialing?

35353535

Step by Step

Making project calls

Making project callsExternal calls can be assigned to specific projects.

Precondition: Project numbers (from 1 to 5) have been configured for specific projects and you have a code for the project in question.

Setting up a project callPress the key. The lamp lights up.

S Enter a service code between 61 (for project number 1) and 65 (for project number 5).

S Enter the PIN.

or


Select and confirm.

Confirm.

or/possibly

Select and confirm PIN2 - PIN5.

and

S Enter the external number.

Make your call in the usual way (Æ page 21).

Service Menu

Service Menu

PIN / COS?

PIN 1?

Project call mode is subject to a time limit. It is deactivated automatically if you do not use your telephone over a 5-minute period (for example).

36363636

Making project calls

Step by Step

Call duration displayThe call duration display is configured by System Sup-port. The display shows either the duration of the call or the cost of the call. The display can be switched off.

The call duration is shown in the first line on the right with format HH:MM:SS and 24-hour system. The dis-play appears ten seconds after the call has begun.

The cost display feature must be applied for from the network operator and configured by System Support.

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Step by Step

If you don’t get through...


Using the callback facilityIf the telephone which you have called is busy or there is no answer, you can place a request for callback. This also applies to external calls via ISDN switching centres. This saves you having to dial the number repeatedly. You are then called back• as soon as the other party terminates his call• as soon as the other party makes a further call• as soon as the other party checks his mailbox and

responds to your callback request (Æ page 16).

Storing a callback requestPrecondition: The internal called party is busy or there is no answer.

Confirm.

or

Select and confirm (if the other party has programmed call forwarding, you will be called back from the call forwarding destination).

Answering a callback requestPrecondition: A callback request has been stored.The telephone rings. The "Cancel callback" message in-forms you that this is a callback.

Q Lift the handset. You hear ringing tone.

or Press the key. The lamp lights up. You hear ringing tone.You are in the handsfree conversing/open listening mode.

Rejecting a callback requestThe telephone rings. The "Cancel callback" message in-forms you that this is a callback.

Confirm.

or Let the telephone ring four times; do not answer the call.

Callback?

Callback?

Speaker

Cancel callback?

38383838


Step by Step

Checking/cancelling stored callback requestsPrecondition: You have stored callback requests.

Select and confirm.The "oldest" entry is displayed first.

Select and confirm, in order to view further entries.

Cancelling an entry which is displayed:

Select and confirm.

Terminating interrogation:


Camping on a colleague’s callPrecondition: The internal station user whom you have called is busy. You need to contact this person urgently.

Select, confirm and wait briefly.

The colleague hears camp-on tone in the course of his call. The "call pickup" key flashes on his telephone. If his telephone has a display, your name and/or number is in-dicated.

Display callback?

Next callback?

Delete?

Service Menu

Camp-on?

In order to camp on, you must have the appropri-ate class of service.

Camp-on is not possible if the called party is pro-tected by the camp-on security function.

39393939

Step by Step


Overriding a colleague’s call (intrude)Precondition: The station user whom you have called is busy. You need to contact this colleague urgently.

Select and confirm.

Both the colleague and the other party hear an alerting tone.

You can speak immediately.

Override?

In order to override, you must have the appropri-ate class of service.

Override is not possible if the called party is pro-tected by the override security function.

40404040

Telephone settings

Step by Step

Telephone settings

Adjusting the ringing tone volumeX or Y Press one of the keys when the telephone is idle.

Confirm.

X or Y To increase/decrease the volume: keep pressing the keys until the required volume level has been reached.

Store.

Adjusting the ringing tone pitchX or Y Press one of the keys when the telephone is idle.

Select and confirm.

X or Y Changing the pitch: keep pressing the keys until the re-quired pitch has been reached.

Store.

Ringer volume?

Ringer pitch?

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Step by Step

Telephone settings

Adapting the handsfree function to the acoustics of your roomIn order to improve the clarity of voice transmission dur-ing handsfree conversing, you can adapt the micro-phone sensitivity of your telephone to suit the acoustics of your room ("normal room"/"reverberating room"/"sound-proofed room").

X or Y Press one of the keys when the telephone is idle.

Select and confirm.

X or Y Select the type of room (acoustics). Keep pressing the keys until the required setting is displayed.

Store.

Setting the volume of the alerting toneYou hear the alerting tone, for example, when you re-ceive a second call during a call in progress or when a call has not been taken by any members of your team.

X or Y Press one of the keys when the telephone is idle.

Select and confirm.

X or Y To increase/decrease the volume: keep pressing the keys until the required volume level has been reached.

Store.

Adjusting the angle of the display(to suit a seated position)By swivelling the display unit, you can adjust it so that you can read the displays clearly from your normal sit-ting position.

Hands-free mode?

Warning tone?

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Telephone settings

Step by Step

Preventing misuse of the telephoneYou can prevent unauthorised persons from using your telephone (and the telephone directory) during your ab-sence.

Precondition: You have been assigned a personal iden-tification number (PIN) by System Support.

Preventing unauthorised dialling:


MN Enter the service code.

or

Select and confirm.

Select and confirm.

and

S Enter the PIN (code number).

or In the case of optiset E advance with chip card reader: Insert the chip card. All lamps light up briefly.

Input is followed by the display:"Executed".

Remove the chip card again.

Service Menu

PIN / COS?

Change COS?

Insertchip card

Chip cardreader:

When the telephone is disabled in this way, a special dial tone is audible when the handset is lifted. Internally (within HiPath 4000), dialling is possible in the usual way.

43434343

Step by Step

Telephone settings

Enabling the telephone again:


MN Enter the service code.

or

Select and confirm.

Select and confirm.

and

S Enter the PIN (code number).

Input is followed by the display:"Executed".

Selecting the language for the user prompts (displays)Your HiPath 4000 or Hicom 300 E/H system can be con-figured for up to five different languages. The first lan-guage programmed is the default. If your telephone has a "language" key, you can program a different language.The period of time for which the other language remains active is dependent on the language option which has been configured. There are two possibilities:• Static language option

The language remains programmed until you select a different language.

• Temporary language optionThe language remains programmed until the end of the next call, after which the system reverts to the default language.

Selecting a language:

Press the key. The language selected appears on the display for five seconds and is then set. Keep pressing the key if you wish to select a different language.

Service Menu

PIN / COS?

Change COS?

Language

These Operating Instructions can be ordered in other languages Æ page 89.

44444444

Storing numbers, system functions and timed reminders

Step by Step

Storing numbers, system func-tions and timed remindersYou can store a frequently required number or a fre-quently used function on any key which has not been preprogrammed by System Support. The keys on the optiset E key module add-on unit can be assigned on two levels. Before storing, you can check the key as-signment (Æ page 50).

Storing a repertory dialling number on a keyPress the key. The lamp lights up.

Press the programmable key (with appropriate feature).In order to use the second level on the optiset E key module, press "Shift" beforehand.The current key assignment configuration is displayed.

Confirm.

S Enter the number.In the case of external numbers, enter the external code and then the telephone number.

Confirm.

or If you made a mistake during input:

Select and confirm.Enter the number again.

Service Menu

New entry?

Save?

Dial again?

Keys which have been assigned functions should be labelled (Æ page 88).

45454545

Step by Step


Storing a number for rediallingPrecondition: Your telephone is programmed for "Saved number redial" not "Last number redial".

Storing a caller’s number or a number which has been dialledYou have set up a call and are still engaged in this call. Or you have been called by - and are still conversing with - a user whose number has also been communi-cated to you.

Press the key. "Stored" is displayed.


or W Replace the handset.

Storing any numberPrecondition: Your telephone is in the idle state or you are conducting a call and the other party informs you of a number which you would like to store.

Press the key.

Press the key.

Confirm.

S Enter the number.

Confirm.

Storing individual speed dialling numbersYou can store a number on each of digit keys 0 to 9 and then dial these numbers at the push of a button (Æ page 35).


Confirm.

Select and confirm.

Redial

Speaker

Service Menu

Redial

New entry?

Save?

You can dial the stored telephone number at the push of a button (Æ page 33).

Service Menu

Destinations?

Speed dialing?

46464646


Step by Step

S Enter a specific speed dialling number (0 to 9).If this digit has already been assigned a telephone num-ber, this number is shown on the display.

Confirm.

S Enter the number.In the case of external numbers, enter the external code and then the telephone number.

Confirm.

Saving a function on a keyPress the key. The lamp lights up.

K Enter the service code.

or

Select and confirm.

and Press the programmable function key. Keyset-configu-ration is displayed.

Confirm.

Select and confirm one of the system functions prompt-ed.

Confirm.

New entry?

Save?

Service Menu

Key function?

Change?

New function:

Save?

Keys which have been preprogrammed by Sys-tem Support cannot be changed. Then "Return?" is shown.

You can now activate the function directly by pressing the key. In the case of functions, such as "second call", which can be alternately activated/deactivated, you activate the function when you press the key and subsequently deactivate it when you press the key again. The key’s lamp is lit when the function is active.

47474747

Step by Step


Storing timed remindersYou can program a "timed reminder" on your telephone to remind yourself of an important meeting or appoint-ment, for example (Æ page 17). You must store the ex-act time at which you wish to receive the reminder. Re-minders can be set for the next 24-hour period.


N Enter the service code.

or

Select and confirm.The display indicates whether or not a timed reminder has already been programmed.

First timed reminder: Confirm.Further timed reminder: Select and confirm.

and S Enter the time with either 3 or 4 digits as appropriate, e.g. 845 for 8.45 hours or 1500 for 15.00 hours.

Confirm.

Cancelling a stored reminder:


N Enter the service code.

or

Select and confirm. A stored timed reminder is dis-played.

Confirm (if you have stored several timed reminders).

and

Select and confirm.


Service Menu

Reminder?

New reminder?

Save?

Service Menu

Reminder?

Next reminder?

Delete?

Service Menu

48484848

Checking the telephone

Step by Step


Checking its functionalityYou can test the functionality of your telephone. This in-cludes the following checks:• Are all the key lamps operating properly?• Is the display operating properly?• Do all the keys function?• Are there any problems with the loudspeaker, hand-

set, ringing tone volume, ringing tone pitch, alerting tone or handsfree conversing facility?

Otherwise, if necessary, for servicing:• the terminal ID (identity) of the telephone• the software version of the optiset E telephone• the power feeding range of the line.

Precondition: The telephone is in the idle state.


P Enter the service code.

or

Select and confirm.

and

Select and confirm the required test function. Follow the user prompts on the display.

Press the key. The lamp goes out. The test is terminat-ed.

Service Menu

Phone test?

Service Menu

49494949

Step by Step


Checking the assignment of functions to keysYou can carry out a check to determine which functions have been pre-assigned to which keys on your tele-phone. You can also check what you have stored on in-dividual keys yourself. The following types of key as-signment are possible:• Repertory dialling (Æ page 45)• Direct station selection (Æ page 81 and Æ page 83)• Function (Æ page 47)

Precondition: The telephone is in the idle state.


K Enter the service code.

or

Select and confirm.

and Press the required key.The key assignment is displayed.

Confirm and then press another key to check the func-tion assigned to it.

or


Service Menu

Key function?

Return?

Service Menu

50505050

Forwarding calls

Step by Step

Forwarding calls

Using call forwardingYou can program two types of call forwarding:• fixed forwarding, and• variable forwarding

With fixed forwarding you can program a forwarding destination that will remain valid until you change or de-lete it. This forwarding function can be switched on and off.

With variable forwarding you can choose between 6 dif-ferent types of forwarding:• Variable forwarding (unconditional forwarding)• Forwarding for internal• Forwarding for external• Forwarding for busy• Forwarding after time• Forwarding for busy/after timeout

Call forwarding is activated when a forwarding destina-tion is programmed. When the variable forwarding func-tion is switched off, the forwarding destination is auto-matically deleted

When forwarding is activated you can see the following display in the idle menu:

Fixed forwardingIf you have programmed a forwarding destination for fixed forwarding, you can activate and deactivate the forwarding facility either in the Service Menu or with a

Forwarding type Display message

Fixed forwardingVariable forwarding

Forwarding to e.g. 222 Klaus Meier (own number)

Forwarding for internal/external

Forwarding is on

Forwarding for busy No display message

Forwarding after time No display message

Forwarding for busy/af-ter timeout

No display message

51515151

Step by Step

Forwarding calls

forwarding key configured by System Support. The pro-grammed forwarding destination remains valid until you change or delete it.

Programming/changing a forwarding destination


Confirm.

Confirm. Display shows "Variable forwarding".

Confirm. Display shows "Fixed forwarding". If forward-ing has been programmed the destination is displayed

Start "Fixed forwarding".

S Enter the number of the forwarding destination. Any destination previously saved will be overwritten.

Confirm when the complete number has been entered.

Activating/deactivating fixed forwarding

You can only activate fixed forwarding if a destination number has been programmed.


Confirm.


Confirm. Display shows "Fixed forwarding". If forward-ing has been programmed the destination is displayed, whether forwarding is switched on or off.

Start "Fixed forwarding".

Select and confirm. Fixed forwarding is activated.

Output in first line. The following display message ap-pears in the idle menu: Forward tofor example, 2223 Klaus Meier (own number)

or

Select and confirm. Fixed forwarding is deactivated

Output on first line.

If variable forwarding was previously programmed and activated, it is deactivated and the forwarding destina-tion is deleted.

Service Menu

Destinations?

Call forwarding?

Next forwarding type? >


Enter destination: >

Save?

Service Menu

Destinations?

Call forwarding?


22805 Harald Meier >

Activate?

Fixed forwarding on

Deactivate?

Fixed forwarding off

52525252

Forwarding calls

Step by Step

Deactivating fixed forwarding in the idle menu

You can also deactivate fixed forwarding in the idle menu.

Select and confirm. Fixed forwarding is deactivated. The destination number is retained

Activating and deactivating with call forwarding key

Activating


Deactivating


Deleting the destination for fixed forwarding

You can delete the destination for fixed forwarding.


Confirm.


Confirm. Display shows "Fixed forwarding" and the for-warding destination.

Open "Fixed forwarding".

Select and confirm. The forwarding destination is delet-ed. If fixed forwarding was activated it is now switched off. If a forwarding key has been configured it is deacti-vated.

Call forwarding off?

Call forwarding

Call forwarding

Service Menu

Destinations?

Call forwarding?



Delete?

53535353

Step by Step

Forwarding calls

Variable forwardingWith variable forwarding you can choose between 6 dif-ferent types of call forwarding:• Variable forwarding (unconditional forwarding)• Forwarding for internal• Forwarding for external• Forwarding for busy• Forwarding after timeout• Forwarding for busy/after timeout

The forwarding types are mutually exclusive except for forwarding for internal and forwarding for external. You can program a forwarding destination for both of the two exceptions and thus activate them both.

Example:You had activated variable forwarding. You now program and thus activate forwarding after timeout. Variable for-warding is automatically deactivated and its forwarding destination is deleted.

Selection of a variable forwarding type

Select the items Destinations and Forwarding in the Service Menu.


Confirm.

Confirm.

"Variable forwarding" will be offered first.


Output on second line.

Confirm to select the next forwarding type.



or if you have already programmed a fixed forwarding des-tination



Confirm to select the next variable forwarding type


Service Menu

Destinations?

Call forwarding?

Variable Umleitung AUS






FWD-ALL-INT off

54545454

Forwarding calls

Step by Step


To select the next variable forwarding type.



or

To edit the current variable forwarding type.



Programming/changing the forwarding destination


Confirm.


Confirm. Display shows "Fixed forwarding".

Confirm. Display shows "Forwarding for internal".

Open a forwarding type, for example, "Forwarding for in-ternal".

S Enter the number of the forwarding destination. Any destination previously saved will be overwritten

Confirm when the complete number has been entered.

To select a different forwarding type, proceed as de-scribed on Æ page 54.

If variable forwarding was previously programmed and activated, it is deactivated and the forwarding destina-tion is deleted (for exception, see Æ page 54). Fixed for-warding is deactivated.

Deleting a forwarding destination

A variable forwarding destination is automatically delet-ed when the forwarding type is switched off.

Activating variable forwarding

Variable forwarding is automatically activated when the forwarding destination is programmed.


FWD-ALL-EXT off


FWD-ALL-INT off


Service Menu

Destinations?

Call forwarding?





Save?

55555555

Step by Step

Forwarding calls

Unconditional variable programming can also be activat-ed in the idle menu.

Select and confirm while the phone is idle.

S Enter the number of the destination.

Confirm. This also activates the forwarding facility.

Deactivating variable forwarding

You can deactivate all variable forwarding types in the Service Menu.


Confirm.


Confirm. Display shows "Fixed forwarding".

Confirm. Display shows "Forwarding for internal".

Open a forwarding type, for example, "Forwarding for in-ternal".

Select and confirm. Variable forwarding is deactivated and the forwarding destination is deleted.

Output on first line, for example, for "Forwarding for in-ternal".

To select another variable forwarding type, proceed as described on Æ page 54.

Checking forwarding

To check up on the status of the forwarding types, pro-ceed as described on Æ page 54. The status "ON" or "OFF" is shown in the first line. The forwarding destina-tion is shown in the second line if this variable forward-ing type is activated.

Var. call forw. on?

If you enter a cross-system number, you must press U after entering the number.

Save?

Service Menu

Destinations?

Call forwarding?




Deactivate?

FWD-ALL-INT off

56565656

Forwarding calls

Step by Step

Deactivating variable forwarding in the idle menu

You can also deactivate the following variable forward-ing types in the idle menu:• Variable forwarding• Forwarding for internal and for external

Select and confirm while the phone is idle. Forwarding is deactivated and the forwarding destination is deleted.

Activating and deactivating forwarding using switch If a forwarding destination has been programmed for fixed forwarding, you can use the switch to activate and deactivate the forwarding facility. If variable forwarding is activated, it can only be deactivated with the switch.


Select and confirm.

Select and confirm.

Confirm.

or

Confirm. This deletes any destination number pro-grammed for variable forwarding.

Automatic call forwardingForwarding of internal and external calls in the system can be configured and activated for your line by System Support. Calls can be rerouted:

• unconditionally• when the line is busy• when the call is not answered

Unconditional call forwarding should only be used if the line is for outgoing calls only (for example, on an eleva-tor).

If you have set up fixed or variable call forwarding, and if the manually programmed forwarding destinations are not obtainable (for example, because they are busy), then calls are automatically forwarded to the system for-warding destinations.

Call forwarding off?

Service Menu

Switches?

Call forwarding?

Activate?

Deactivate?

57575757

Step by Step

Forwarding calls

Forwarding calls for a different terminal (pull divert)You can store, activate, check and deactivate call for-warding for another telephone, fax machine or PC from your own telephone. To do so, you need to know the PIN for this terminal or you must have the "Call forward-ing for remote terminal" class of service.Your System Support can help you in both cases.

Storing a destination for another telephone/activating call forwardingPress the key. The lamp lights up.

Confirm.

Select and confirm.

Confirm.

S Enter the number of the other telephone.

Confirm.

S Enter the PIN(only if your own station does not have the "Call forward-ing for remote terminal" class of service).

Confirm.


Confirm.Call forwarding is activated immediately.

Service Menu

Destinations?

Forward station no.?

Variable call forw.?

Finished?

Finished?

Save?

If you enter a number belonging to a networked Hicom system, you must conclude number input with U.

58585858

Forwarding calls

Step by Step

Storing a destination for fax, PC or "busy"/activating call forwarding (pull divert)Press the key. The lamp lights up.

Confirm.

Select and confirm.

Select and confirm.

S Enter the code for the type of call forwarding required. The codes are defined by System Support. You can en-ter your call forwarding codes in the following table:

S Enter the number of the other terminal.

Confirm.


Confirm.


Confirm.Call forwarding is activated.

Service Menu

Destinations?


Forward other?

"Call forwarding for fax": *43

"Call forwarding for PC": *42

"Call forwarding for busy": *49

Finished?

Finished?

Save?

59595959

Step by Step

Forwarding calls

Interrogating/deactivating call forwardingfor another telephonePress the key. The lamp lights up.

Select and confirm.

Select and confirm.

Confirm.

S Enter the number of the other telephone.

Confirm.


Confirm.

To deactivate:

Confirm.

or To interrogate:

Select and confirm.

Interrogating/deactivating call forwardingfor fax, PC or "busy"Press the key. The lamp lights up.

Select and confirm.

Select and confirm.

Select and confirm.

S Enter the code for the type of call forwarding required. The codes are defined by System Support. You can en-ter your call forwarding codes in the following table:

Service Menu

Switches?



Finished?

Finished?

Deactivate?

Interrogate?

Example of display:

This means: calls for station 3428 are redirected to station 8968.

3428----------------------->8968

Service Menu

Switches?


Forward other?

60606060

Forwarding calls

Step by Step

S Enter the number of the other terminal.

Confirm.


Confirm.

To deactivate:

Confirm.

or To check:

Select and confirm.(Example of display Æ page 60).

Changing call forwarding for another terminalThe procedure is exactly the same as for Store/Activate:for another telephone (Æ page 58),for fax, PC or busy: (Æ page 59).

"Interrogating forwarding for fax":

"Interrogating forwarding for PC":

"Interrogating forwarding for busy":

"Deactivating forwarding for fax": #43

"Deactivating forwarding for PC": #42

"Deactivating forwarding for busy": #49

Finished?

Finished?

Deactivate?

Interrogate?

61616161

Step by Step

Using a different telephone in the same way as your own

Using a different telephone in the same way as your ownYou can log on to another telephone belonging to the HiPath 4000 or Hicom 300 E/H system by means of a personal identification number (PIN) (as of software sta-tus Hicom 300, Version 3.5/Hicom 300 H Version 1.0, and also telephones of networked HiPath 4000 or Hi-com 300 E/H systems, e.g. at other branches of your company). At the other other telephone you can then:• make calls and assign the charges to cost centres• make calls and assign the charges to specific

projects• retrieve messages from your mailbox• use your individual speed dialling numbers and also

a number which has been stored at your own tele-phone for the purpose of redialling

• use repertory dialling keys, provided that they are configured in the same way as at your own tele-phone

• enter timed reminders.

Using an internal PIN, you can have your calls diverted to a telephone in the office or department where you will be for a temporary period ("call forwarding - follow me").

Logging on to a different telephoneIdentifying oneself with PIN and diallingPrecondition: You have been assigned a PIN by Sys-tem Support. You require an internal PIN for calls within your own HiPath 4000 or Hicom 300 E/H system, while for calls involving other HiPath 4000 or Hicom 300 E/H systems in the integrated network you require a "net-work-wide" PIN.


MH Enter the service code (61 for PIN 1, 62 for PIN 2, etc.).

or

Select and confirm.

Service Menu

PIN / COS?

62626262


Step by Step

Select and confirm.If you have several PINs and wish to use another one, select the other PIN.

With the display "Enter station no." or "Enter ID", you are requested to enter the PIN.

Entering the PIN for your own HiPath 4000 or Hicom 300 E/H system area:

S Enter internal PIN.

or Entering the PIN for another HiPath 4000 or Hicom 300 E/H system area within the integrated network:

S Enter the 2-digit node code for your own HiPath 4000 or Hicom 300 E/H system (enquire with System Support).

SU Enter your own number and press the square key.

SU Enter the network-wide PIN and press the square key.

Dialling after (successful) identification:

You hear dial tone. The following appears on the display: "Please dial".


or S Enter a number immediately.

Call forwarding - follow me after successful identification

Select and confirm.

Confirm. Call forwarding has been activated.

PIN 1?

Enter the code!

Speaker


Save?

63636363

Step by Step


Identification with the chip card (optiset E advance only)Precondition: You have been assigned a chip card by System Support for logon at other telephones. The tele-phone at which you wish to log on must be equipped with a chip card reader (optiset E signature module).

Within your own HiPath 4000 or Hicom 300 E/H system area:

Insert the chip card. All lamps light up briefly."ID card" and the number of the home station are indi-cated on the display.

or At another HiPath 4000 or Hicom 300 E/H system in the integrated network:

Insert the chip card.

S Enter the node code for your own HiPath 4000 or Hi-com 300 E/H system (enquire with System Support).

SU Enter your own number and press the square key.

Deactivating identification at the other telephoneIf you logged on with a PIN:


MM Enter the service code.

or

Select and confirm.

Select and confirm.

If you logged on with a chip card:

Remove the chip card when the telephone is in the idle state.

Insertchip card

Chip cardreader:

Enter the code!

Service Menu

PIN / COS?

Deactivate PIN?

Identification is deactivated automatically if the far-end telephone is not used for several minutes.

Removechip card

Chip cardreader:

64646464

Relocating with the telephone

Step by Step

Relocating with the telephoneEnquire with System Support whether this is possible with your telephone system.

After consulting with System Support, you can de-register your telephone from its present station line and then re-register it at the new station line. Note that the settings on your telephone (programmed keys) are not affected by the move.

Disconnecting the telephone from its present station line

S Enter the code for de-registration. If you are not sure of the code, enquire with System Support.

S Enter PIN.

Remove the telephone plug from the socket.

Reconnecting the telephone at the new station lineInsert the the telephone plug in the socket.

S Enter the code for registration. If you are not sure of the code, enquire with System Support.

S Enter PIN.

Multi-line and team functions

Enter the code!

Enter the code!

If you relocate with both a first and a second tele-phone (e.g. executive/secretary configuration), you must first de-register the second telephone, then the first telephone. At the new location, you log on the first telephone first, then the second telephone.

65656565

Step by Step

Making multi-line and team calls


Using line keysLine keys are configured by System Support. The sta-tion number of each team member is assigned to a line and is the primary line of that team member. The same line is configured on the line keys of the other team members as a secondary line. Each team member can use all the line keys which are available.

The following example illustrates how telephones with several line keys are interrelated within a team (keyset configuration).3234 is the station number of Mr Jones, 3235 the sta-tion number of Mr Brown and 3236 the station number of Mr Jackson. Calls can be conducted on all three keys on all three telephones. The line with the user’s own station number is always the primary line.

Numbers which have been stored on your tele-phone can only be used for line key dialling on your own telephone.

3234 (primary line)3235 "Brown"3236 "Jackson"

3235 (primary line)3234 "Jones"3236 "Jackson"

3236 (primary line)3234 "Jones"3235 "Brown"

Mr Jones’ telephone

Mr Brown’s telephone

Mr Jackson’s telephone

66666666


Step by Step

The different states of line key lamps

The lamp is not lit – the line is free and can be used.

or The lamp is lit – the line is in use.

or The lamp is flashing rapidly – a call is on the line: an-swer the call.

or The lamp is flashing slowly – the call has been placed on hold.

PreviewYou are speaking on one line. The lamp on another line key starts flashing fast. You can use the call preview function to find out who is calling on this line. The infor-mation is shown in the display. You can also find out which caller is waiting on a line key that you have previ-ously put on hold or exclusive hold. In addition, you can see information about the caller on the active line.

The preview key must be configured by System Sup-port.

Precondition: You have accepted a call on a line key. The lamp on another line key is flashing fast.

Activating the preview function


Press the desired line key.

Information is displayed about the caller or the waiting or parked user.

Deactivating the preview function


The menu line and call duration display appear again.

Taking calls on line keysIf several calls are received at the same time, you can take the calls in the order in which they are offered to you - or you can give priority to certain calls.

Line

Line

Line

Line

Service Menu

Line

Line

67676767

Step by Step


Precondition: System Support has specified the se-quence in which incoming calls are to be routed to line keys.

Taking calls in the order offeredYour telephone rings (ringing signal). The caller is dis-played, e.g. "3235 Brown". The lamp at the relevant line key flashes rapidly.

Q Lift the handset.

or Press the key. You are in handsfree conversation/open listening mode (optiset E advance does not have hands-free working).

Taking calls with priorityYour telephone rings (ringing signal). The caller is dis-played, e.g. "3235 Brown". The lamp at the relevant line key flashes rapidly. The lamps at other line keys also flash rapidly.

Press the line key to which you are giving priority. The name of the other caller (e.g. "3236 Jackson") is dis-played briefly.

Q Lift the handset.

or Press the key. You are in the handsfree conversing/open listening mode.

Speaker

Line

Speaker

68686868


Step by Step

Activating/deactivating ringerWhen you are making a call on a line, you may be dis-turbed by the ringing signals for other incoming calls. If "ringer cutoff" has been configured, your telephone does not ring. Incoming calls are then signalled by the flashing of the line keys.

With the "ringer" key configured:

To deactivate ringing:Press the key. The lamp lights up. The telephone does not ring for incoming calls.

To activate ringing:Press the key. The lamp goes out. The telephone rings for incoming calls.

Via the Service Menu:


IN Enter the service code.

or

Select and confirm.

Select and confirm.

and

or Confirm.

Ringer cutoff

Ringer cutoff

Service Menu

Switches?

Ringer cutoff?

Deactivate?

Activate?

69696969

Step by Step


Dialling with line keysYour telephone can be configured with either automat-ic or selectable line seizure. System Support specifies whether a line (and which line) is seized automatically when the handset is lifted or when handsfree convers-ing and open listening are activated.

Dialling with automatic line seizure:

Q Lift the handset.

or Press the key.

The display briefly indicates the line number and the line status and then requests you to dial.

A display such as "3235 active" means: a line (3235) has been selected automatically.

The lamp of the selected key lights up.

S Enter the number.

Dialling with selectable line seizure:

Q Lift the handset.

or Press the key.

You are requested to press a free line key:"Please dial".

Press the free line key. The lamp lights up.

The display briefly indicates the line number and the line status and then requests you to dial.

A display such as "3236" means:the selected line (3236) has been seized.

S Enter the number.

The display "Please select a line"which you receive after lifting the handset or pressing the loudspeaker key instructs you to seize a line.

Speaker

Speaker

Line

70707070


Step by Step

Identifying the line usedIf several lines are seized at the same time, you can find out which line you are conversing on.

With the "display line" key configured:

Press the key.



OM Enter the service code.

or

Select and confirm.

Select and confirm.

The number and status of the line currently in use are displayed.

A display such as "3235 active" means: line (3235) is being used.

Alternating between different linesPrecondition 1: System Support has specified that when the user switches between lines, the lines are placed on hold and can only be cleared again by replac-ing the handset or by actuating the "Disconnect" key.

Precondition 2: You are connected to various other par-ties by way of two or more lines. These can be either calling parties (Æ page 67) or called parties (Æ page 70).

You are conducting a call on line 1, for example. The line key of the party on hold flashes slowly.

Press the slowly flashing line key. The first party waits on line 1.

Press the slowly flashing line key. The second party waits on line 2.

You can alternate between the parties as often as you wish.

Show used line

Service Menu


Show used line?

Line 2

Line 1

71717171

Step by Step


Terminating a connection on a line keyW Replace the handset.

or


Entering a call on a line (add-on conference)Precondition: There is a call on one of the lines. The line key lamp is lit.

Press the line key. Conference tone can be heard by you and by the users who are already connected. All three parties can now converse with one another. The lamp remains lit.

Station override securityAllowing overrideYour primary line can be programmed so that no one can enter the line when it is busy. In this case you can allow override, but this permission only applies to the call in progress or to the next call.

You are already engaged in a call on a line.

or Q Lift the handset.

With the "privacy" key configured:

Press the key.



OO Enter the service code.

or

Speaker

Line

Call entering is not possible if the "Privacy" func-tion has been activated for the line in question.

If one of the three parties replaces the handset, the other two remain connected to each other.

If the remaining parties are yourself (having en-tered the call) and the person who originally seized the line, consultation is no longer possible.

Privacy

Service Menu

72727272


Step by Step

Select and confirm.

Select and confirm.

Call entering is now permitted.

Preventing overrideEven if station override security has not been pro-grammed, you can still prevent call entering.The station override security applies to the call in progress or to the next call.

You are already engaged in a call on a line.

or Q Lift the handset.

With the "privacy" key configured:

Press the key.



ON Enter the service code.

or

Select and confirm.

Select and confirm.

Call entering is not possible.

Terminating a connection on a line keyW Replace the handset.

or



Privacy is off?

Privacy

Service Menu


Privacy is on?

Speaker

73737373

Step by Step


Holding a call on a line key and picking it up againPrecondition: You have taken a call on a line key (Æ page 67).

Placing on hold:

Press the key.

or

Select and confirm.

The line key on which the call is parked flashes slowly. The call can be resumed at any team telephone on which the lamp belonging to this line key is flashing slowly.

Resuming the call:

Press the flashing line key. Continue the call.

Holding a call on a line key exclusively and picking it up againPrecondition: You have taken a confidential call on a line key.

Placing on hold:


or

Select and confirm.

The line key on which the call is parked flashes slowly. The call can only be resumed at your telephone and is not signalled at any other telephone.

Resuming the call:

Press the slowly flashing line key. Continue the call.

Hold

Hold?

Line

Exklusive hold

Private hold?

Line

74747474


Step by Step

Picking up a held callA colleague in an open-plan office has parked a call on a line key and requests you (verbally) to take over the call. You have no access to this line.

Q Lift the handset.

Select and confirm.

S Enter the station number of the telephone at which the call was parked. You automatically pick up this call.

Forwarding calls for linesIf you activate call forwarding for a line which can also be accessed at other telephones, the call forwarding function applies to all line keys belonging to this line.

Storing and activating variable call forwarding for a linePress the line key, e.g. for line 3235.

With the "call forwarding" key:


Press the key.

or Via the menu:


The available types of variable call forwarding for every line are identical with the call forwarding types descri-bed above. Therefore, for all further steps see Æ page 54..

Direct call pickup?

Line

Service Menu

Call forwarding

Service Menu

75757575

Step by Step


Storing and activating a fixed call forwarding destination for a linePress the line key for the required line. The lamp lights up.


The settings for fixed forwarding for every line are iden-tical with the call forwarding function described above. Therefore, for all further steps see Æ page 51.

Activating fixed call forwarding for a line (without storing)Press the line key for the required line. The lamp lights up.





IL Enter the service code.

or

Select and confirm.

Select and confirm.

Confirm.

For further information see Æ page 52.

Line

Service Menu

Line

Call forwarding

Service Menu

Switches?

Call forwarding?

Activate?

76767676


Step by Step

Cancelling the fixed call forwarding destinationPrecondition: The telephone is in the idle state. A fixed forwarding destination has been stored (Æ page 76).

Only if it is not your primary line:Press the line key for the required line.


The settings for fixed forwarding for every line are iden-tical with the call forwarding function described above. Therefore, for all further steps see Æ page 53.

Deactivating call forwarding for a linePrecondition: The telephone is in the idle state. After a line key has been pressed, an activated call forwarding function is indicated on the display.

Only if it is not your primary line:Press the line key for the required line.





IL Enter the service code.

or

Select and confirm.

Select and confirm.

Confirm.

For further information see Æ page 53

Line

Service Menu

Line

Call forwarding

Service Menu

Switches?

Call forwarding?

Deactivate?

77777777

Step by Step


Taking calls for colleagues in a teamIf a member of a team does not answer a call within 15 seconds (depending on the system), the other mem-bers of the team hear an alerting tone.

Telephone in the idle state:

The telephone rings. The display shows: "Call for...".

Q and Lift the handset and press the flashing key. You have now taken over the call.

or Press the flashing key only.You are in the handsfree conversing/open listening mode.

In the course of a call:

Press the flashing key.The first party waits while you are connected to the sec-ond party (Æ page 71).

Terminating the second call – back to the first:

Press the key.

Picking up a specific team callYou hear another telephone ring and you know its sta-tion number or a colleague requests you (verbally) to pick up a call for a specific telephone.If you do not know the number, you can have it dis-played (Æ page 79).

Q Lift the handset.

Select and confirm.

S Enter the station number of the telephone for which you wish to (or have been requested to) pick up the call. In this way you pick up the call.

Waiting call

Waiting call

Waiting call

Disconnect

Direct call pickup?

78787878


Step by Step

Having the number of the called station displayedIf the number of the station for which you (as a member of a call pickup group) wish to pick up a call does not ap-pear on the display, you can enter the code for "Display on request" after lifting the handset. If you are not sure of this code, enquire with System Support:

Q Lift the handset.

After the code has been entered, the station number of the telephone which has been called is displayed.

Taking a call in a hunt groupAll the members of the team can be accessed simulta-neously by way of a hunt group number.

Your telephone rings.

Q Lift the handset.

Removing station from hunt group/adding station to hunt groupPrecondition: A hunt group has been configured in the team.

You can disconnect yourself from the hunt group at any time, e.g. when you leave the office. You can rejoin the hunt group as soon as you return to the office.


IK Enter the service code.

or

Select and confirm.

Select and confirm.

and

Enter the code!

You can still be contacted via your own number when you have been disconnected from the hunt group.

Service Menu

Switches?

Hunting group?

79797979

Step by Step


or Confirm.

Automatic parking and resumption of a callYou can park a call on a telephone within a call pickup group and then resume it at a different telephone.

Parking the call:

Press the key. The "call park" key lamp flashes at all tele-phones in the call pickup group.


Resuming the call:

Press the flashing key. Continue the call.

Manual parking and resumption of a callYou can park up to ten internal and/or external calls and resume them at another telephone.

Parking:

Press the key. The parking key lamp flashes on all phones in the call pickup group.

H ... P Enter and remember a parking position number 0-9. If the parking position number you have entered is not displayed, this means that it is busy; enter another num-ber.


Deactivate?

Activate?

Call park

Call park

System park

80808080


Step by Step

Picking up a call on holdPress the flashing key.

H ... P If necessary, enter corresponding parking position num-ber.

Continue the call.

Calling a team member directlyPrecondition: DSS keys have been configured at your telephone (Æ page 50).

The lamp statuses of direct station selection (DSS) keysThe lamp is not lit – the user is not making a call.

or The lamp is lit – the user is making a call.

or The lamp is flashing – there is an incoming call for the user; the user has not answered it yet.

Pick up call on hold?

After a certain time, calls on hold return to where they were held (recall).

Jones

Jones

Jones

81818181

Step by Step


Calling a direct station selection (DSS) userNote the lamp status of the DSS key!

The lamp is not lit – the user is not making a call:

Press the DSS key, e.g. "Jones".

Q Lift the handset.

or With the handset on-hook: you are in the handsfree conversing/open listening mode.

The lamp is lit – the user is making a call:

Press the DSS key.You are camped on to the other party’s call. He hears a tone, the "call pickup" key flashes at his telephone and your name and number are displayed.

Q When the other party answers: lift the handset.

or With the handset on-hook: you are in the handsfree conversing/open listening mode.

Taking a call for a direct station selection (DSS) userThe called team member is not at his normal workplace, for example.

Q Lift the handset.

Press the flashing key, e.g. "Jones".

Executive/secretary functions

Jones

Jones

Jones

82828282

Making calls in an "executive/secretary" team

Step by Step

Making calls in an "executive/secretary" teamEach "executive/secretary" team is configured by Sys-tem Support.

An "executive/secretary" team can consist of a maxi-mum of 4 executive telephones and 2 secretarial tele-phones.

Calling executive or secretary’s officeThe lamp statuses of direct station selection (DSS) keysAn "executive" DSS key is configured on the secretary’s telephone and a "secretary" DSS key on the executive’s telephone. The meaning of the lamp statuses is the same for both keys. Here is an example for the "execu-tive" key on the secretary’s telephone:

The lamp is not lit – the executive is not making a call.

or The lamp is lit – the executive is making a call.

or The lamp is flashing – there is an incoming call for the executive; the executive has not answered it yet.

Making a call to the executive/secretaryExample of a call from the executive to the secretary:

Lamp is not lit – the secretary is not making a call:

Press the key.

Q Lift the handset.

or Handset on-hook: handsfree conversing/open listening.

Executive

Executive

Executive

Secretary

83838383

Step by Step


Lamp is lit – the secretary is making a call:

Press the key.You are camped on to the secretary’s call. The secretary hears an alerting tone; the "call pickup" key flashes.

Q If the secretary’s office accepts the call:Lift the handset.

or Handset on-hook: handsfree conversing/open listening.

Taking a call for the executive in the secretary’s officeWhen a call is received for the executive, the telephone rings in the secretary’s office.

Q Lift the handset.

or Press the key. The lamp lights up.Handsfree conversing and open listening.

Taking a call for the executive during a call in progressYou are making a call.A call is received for the executive.

Request the other party to wait, then press the flashing key. Answer the call.

Terminating the call – returning to the first call:

Press the key.

Continue your original call.

Extending a call to the executivePrecondition: You have taken a call for the executive in the secretary’s office.

Press the DSS key for the executive. You are connected to the executive.

Secretary

The procedure is the same for a direct call from the secretary’s office to the executive – with the "executive" DSS key.

Speaker

Exec. Call pickup

Disconnect

Executive

84848484


Step by Step

Extending the call with prior announcement:

Inform the executive that a call is waiting.


Extending the call without prior announcement:

W Replace the handset immediately.

Switching calls directly to the executiveWhen the secretary’s office is unattended, calls for the executive can be diverted immediately to the execu-tive’s telephone. The forwarding function can be activat-ed at the secretary’s telephone and at the executive’s telephone.

To activate:


To deactivate:


Taking a call on the executive’s telephoneA call for the executive is not answered in the secre-tary’s office. After 15 seconds (depending on the sys-tem), you hear an alerting tone on the executive tele-phone. The display indicates who is calling.

Q Lift the handset.

Press the flashing key.

Intercept

Intercept

Calls for the secretary are not redirected - only calls for the executive.

Waiting call

85858585

Step by Step


Taking calls for other "executive/secretary" teamsIf several "executive/secretary" teams have been config-ured, you can pick up calls for other teams.

Q Lift the handset.

Press the flashing DSS key, for example "Executive 3".

Using second telephone for executivePrecondition: A second telephone has been config-ured for the executive. The executive’s first and second telephones each have a "call park" key.

Parking a call at the first telephone:


Resuming a call at the second telephone:

Q Lift the handset.

Press the flashing key.

Activating/deactivating second call for executiveAs the executive, you can specify whether your calls are to be received in the secretary’s office while you are conducting a call. If you are making a call and at the same time expecting an important call, it is advisable to activate the "second call" function, for example.


IH Enter the service code.

or

Select and confirm.

Confirm.

Executive 3

Call pickup is also possible during a call in progress. Please request the other party to wait briefly before you press the flashing key.

Call park

Call park

Service Menu

Switches?

Camp-on?

86868686


Step by Step

and

or Confirm.

Using the call signal function If a call signal key has been configured on your execu-tive telephone you can generate a call signal on a partic-ular destination telephone (for example, in the secre-tary's office) by pressing this key. When a call signal is received the number of the calling telephone is dis-played briefly on the destination telephone.

The key can be pressed (once or several times) when the phone is idle or while a call is in progress.

If the Call Signal function has not been configured, you can generate a call signal at a destination telephone by lifting the handset and entering the call-signal code number.

Calling a messengerYou can call a messenger at the push of a "Messenger" key if the appropriate function has been configured on the executive telephone. The procedure is the same as described in the section "Storing a repertory dialling number on a key" (Æ page 45) - in this case for a mes-senger.

Designating a deputy for the secretaryThe calls for the executive which are normally received in the secretary’s office can be diverted to a different telephone. A "Function transfer" key must be configured for this purpose. The procedure is the same as de-scribed in the section "Storing a repertory dialling num-ber on a key" (Æ page 45) - in this case for a deputy.

To activate deputy:


To deactivate deputy:


le telephone

Activate?

Deactivate?

Deputy

Deputy

87878787

Labelling, documentation and accessories


Key labelsFor each telephone/add-on unit you are supplied with sheets of pre-punched key labels, which you can use to label your programmable keys and the fixed function keys.

To insert the label for your fixed function keys, simply lift one of the small pre-punched labels off the sheet and attach it, covering it with the foil supplied (matt surface up-permost), as indicated in the illus-tration.

To label your programmable keys (soft keys), write the stored num-bers or the Hicom functions in the appropriate white boxes on one of the large labels, detach it from the label sheet and insert it, covering it

with the foil supplied (matt surface uppermost), as indicated in the illustra-tion.

Attaching the telephone number labelFor each telephone a sheet of adhesive telephone number labels is sup-plied.

Fill in the number label (fire service, police, own number), peel it off and attach it to the recess on the telephone (after lifting the handset).

Using the key labelling programmeThe insert sheets for all optiset E units can be lettered by System Support using labelling programme WINTASBE (order no. P31003-E80-T101-∗-19). In the case of many optiset E units, we recommend the use of DIN A4 sheets (A31003-E80-T100-∗-19) on which all the insert strips are pre-punched.

88888888


Re-ordering the Operating InstructionsThese Operating Instructions can be re-ordered in a documentation pack-age from the Siemens Sales Organisation. The order number is A31003-G3000-B312-8-7619.

Downloading the Operating Instructions from the Internet in PDF formatYou can download these Operating Instructions from the Internet in the form of a file:http://www.siemens.com/communication/manuals

The Operating Instructions are in PDF format. You therefore require a com-puter on which the Adobe software product Acrobat Reader is installed.

To download from the Internet, you need a computer with Internet access and a WWW browser, such as Netscape Communicator or Microsoft Inter-net Explorer.

Individual operating instructionsYou can obtain the data files for these operating instructions in order to modify them to suit your own purposes.

Ordering accessoriesThe optiset E adapters are slide-in modules which can be inserted in the mounting positions beneath optiset E advance. Their use is dependent on the specific requirements of the workstation.

optiset E key module: Add-on unit with programmable keys. Up to four of these add-on units can be connected to your telephone.

optiset E signature module: Add-on unit for personal identification (PIN) with a chip card.

optiset E data adapter: For the connection of a PC via a V.24 interface.

optiset E ISDN adapter: For the connection of an ISDN terminal, such as an ISDN fax machine, a video unit or a PC with an S0 interface.

optiset E teleworking adapter: For the transfer of all your telephone settings to the telephone at your tele-working workplace.

To obtain further information or to place an order, please get in touch with System Support.

89898989


optiset E privacy module: Add-on unit for the voice encryption of calls.

optiset E headset/headset plus adapter: For the connection of a headset/tape recorder.

optiset E contact adapter: For additional call signalling, e.g. in the form of a second ringer in a noisy environment or an illuminated display outside an office (e.g. "Do not en-ter").

optiset E control adapter: For the connection of a headset to a telephone linked to a PC.

optiset E phone adapter: For the connection of a second optiset E telephone. The second optiset E telephone can be called via its own number.

optiset E analog adapter: For the connection of an additional analog telephone, a fax machine or a PC with a modem card.

optiset E acoustic adapter: For the connection of a desktop microphone, a loudspeaker box or a sec-ond handset.

optiset E distance adapter: For extending the range.

Headset: For users with high calling rates.

Desktop microphone: For handsfree conversing in difficult acoustic conditions.

Active loudspeaker box: For enhanced acoustic quality during handsfree conversing.

Second handset:To counteract the effects of loud ambient noise.

For details of the products listed above, please refer to the Data Sheet for optiset E telephones.

90909090

Advice for users

Advice for users

Care of the telephone• Use either a damp cloth or an antistatic cloth to clean the telephone

set. Never use a dry cloth!• If the telephone set needs to be cleaned thoroughly, use a neutral, di-

luted, surface-active cleaning agent. Take care that all traces of the cleaning agent are removed with a damp cloth (using water only!).

• Never apply a cleaning agent which contains alcohol or which is liable to harm plastic surfaces; never use an abrasive cleaning powder.

How to deal with malfunctions

There is no response after a key has been pressed:

Check whether the key has become stuck.

No ringing tone when an incoming call is received:

Check whether you have disabled the telephone (Æ page 19). If you have, cancel this function in order to receive calls again.

You cannot dial a number:

Check whether you have locked the telephone (Æ page 43). If you have, unlock the telephone in order to make calls again.

The time shown on the display is not correct:

After 24 hours at the latest, the time is corrected automatically (overnight).

All other faults:

First get in touch with System Support. If the fault cannot be eliminated, Customer Service must be called in.

91919191

Step by step

Advice for users

Dealing with error messages on the displayPossible cause:

Maximum input time exceeded.Handset not replaced.

Possible response:

Enter more quickly; avoid lengthy pauses between key actuations.

Possible cause:

System is overloaded, nolines free, queue is full.

Possible response:

Wait and then try again later.

Possible cause:

a) The function is not available at this point in time.b) The number you dialled does not exist.

Possible response:

a) Wait and then try again later.b) Enter the number correctly or call the attendant.

or

or Possible cause:

Speed dialling number does not exist, timed reminder entered incorrectly, barred or inadmissible input, pre-condition not met (e.g. attempt to toggle without a sec-ond party), incomplete dialling.

Possible response:

Correct your input, select a permissible option, enter the number in full.

Time exceeded

Please try later

Currently not accessible

Not possible

Incorrect input

Nothing stored

92929292

Advice for users

Step by step

or Possible cause:

a) Attempt to use a barred function.b) PIN entered incorrectly.

Possible response:

a) Apply to System Support for authorisation to activate this function.b) Enter the PIN correctly.

Possible cause:

Number not entered completely, star or square key not pressed.

Possible response:

Enter the number or code correctly(or as instructed).

Possible cause:

Data transmission in progress.

Possible response:

Wait and then try again later.

Who to contact if a problem occursIn the case of faults which last longer than 5 minutes, for example, please get in touch with System Support.

Not authorized

Not allowed

Not available

Protected

93939393

Index

Index

AAdd-on conference .................................... 72Angle of display .......................................... 42Automatic call forwarding ......................... 57

CCall list .......................................................... 32

interrogating ............................................ 32Call pickup (team) ...................................... 78Call signal function ..................................... 87Callback ....................................................... 38

accepting ................................................. 38storing ...................................................... 38

Callback request ......................................... 16Camp-on ...................................................... 39CE label .......................................................... 4Checking functionality ............................... 49Conference

managing ................................................. 29Consultation ................................................ 24

DDeactivating ................................................ 64Deputy (secretary’s office) ....................... 87Do not disturb facility ................................ 19DSS keys (team) ........................................ 81

EExecutive/secretary functions ................. 83Extending a call .......................................... 30

FFixed call forwarding ................................. 76Forwarding calls ......................................... 51

for lines .................................................... 75

HHandsfree conversing function ............... 42Hunt group .................................................. 79

94949494

IIdentification at another telephone

deactivating ............................................. 64with chip card ......................................... 64

Individual speed dialling numbersstoring ...................................................... 46

Internet service .......................................... 89Interrogating mailbox ................................. 16

KKey labelling programme .......................... 88

LLast number redial ..................................... 34Line keys ..................................................... 66

lamp statuses ......................................... 67primary line .............................................. 66secondary line ......................................... 66

MMailbox ........................................................ 16

callback request ...................................... 16cancelling entries ................................... 17

Making a call ............................................... 21Making a second call ................................. 24Messenger call ........................................... 87

NNumber label .............................................. 88Number suppression ................................. 22

OOpen listening ............................................ 14Operating instructions ............................... 89Override security ........................................ 72

PParking

manual ...................................................... 80Parking a call ............................................... 80

Index

Primary line (line keys) .............................. 66

RRelocating .................................................... 65Repertory dialling ....................................... 45Ringing tone pitch ...................................... 41Ringing tone volume ................................. 41

SSaved number redial ................................. 33Second call .................................................. 15Second call (executive) ............................. 86Second telephone (executive) ................. 86Selection with keys ..................................... 5Service Menu ............................................... 5Speaker ........................................................ 13Speakerphone ............................................. 13

switching to ............................................. 14Speakerphone mode ................................. 13

TTaking over a call

(executive/secretary) ............................. 84

VVariable call forwarding ............................. 75

95959595

Reference No.: A31003-H8400-C104-1-7619 • Printed in the Federal Republic of Germany BA 30.03.2002 HiPath 4000, Hicom 300 E/300 H

© Siemens AG 2002 • Information and Communication Networks • Hofmannstr. 51 • D-81359 Munich •

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1P A31003-H8400-C104-1-7619

The information in this document contains general descriptions of the technical options available, which do not always have to be present in individual cases.The required features should therefore be specified in each individual case at the time of closing the contract.

s

HiPath 4000Hicom 300 E/300 HQuick-Reference Operating Instructionsoptiset E standardoptiset E advanceoptiset E advance plusoptiset E advance conference

Quick-reference operating instructions (appendix)

%

Important functions at a glance

Making a call:Either: Q + SOr: S + when the other party answers Q or handsfree conversing and open listening.

Saved number redial:Store:

Either: The connection has been set up. .

Or: Any number: + +

+ S + .

Redial: Q + .

Last number redial:Q + .

Switching between the handset and handsfree conversing/open listening during a call:From handset to handsfree conversing/open listening: hold down

+ W .

From handsfree conversing/open listening to handset: Q.

Information during a call in progress (consultation):+ second party S.

To terminate: .

Alternating between parties (toggling):.

Extending a call:With prior announcement: + S + announce call, + W.

Without prior announcement: + S + W.

Redial

Service Menu Redial

New entry? Save?

Redial

Last no. redial

Speaker

Consultation?

Release and return?

Toggle?

Consultation?

Start transfer?

Setting up a conference call:First call + + S +

+ + S.

Storing/activating variable call forwarding:+ S(destination) + .

Interrogating call list: + + +

or .

Terminating interrogation: .

Dialling displayed call: .

Storing individual speed dialling numbers: + + +

S (0..9) + + S (destination) + .

Dialling with individual speed dialling numbers: + + S (0..9).

Switching telephone off/on again to make a call: + + +

S(PIN).

Storing/changing a number on a key for repertory dialling: + + + S (destina-

tion) + .

Storing a timed reminder: + + +

S (time with 3 or 4 digits) + .

Start conference? Conference?


Variable call forw.? Save?

Service Menu Destinations? Call log?

Incoming calls? Outgoing calls?

Service Menu

Output?

Service Menu Destinations? Speed dialing?

New entry? Save?

Service Menu Use speed dialing?

Service Menu PIN / COS? Change COS?

Service Menu New entry?

Save?

Service Menu Reminder? New reminder?

Save?

Maximum Service Menu functions availablePress the "Service Menu" key. Use and in orderto select functions. Or use the service codes, e.g. 2 1 for "second call on/off".

1 Storing variable call forwarding1 Destinations 1 2 Storing fixed call forwarding

1 3 Storing speed dialling number1 4 Storing redial1 5 Storing repertory dialling number1 6 Storing DSS number 1 Variable call forwarding1 7 Storing call forwarding for number 2 Other type of call forwarding1 8 Using call list

1 Incoming calls2 Outgoing calls

2 Switches 1 Second call on/off2 Do not disturb on/off3 Stop voice calling on/off4 Hunt group remove/add5 Call forwarding on/off6 Forwarding for number enquire/off 1 Variable call forwarding7 Ringer cutoff off/on * 2 Other type of call forwarding

3 Using speed dialling

4 Displaying key assignment

5 Voice mail service 1 Own voice mailbox2 Remote voice mailbox

6 PIN and class of service (COS)

1 PIN 1 (option: network-wide)

2 PIN 23 PIN 34 PIN 45 PIN 56 PIN off7 Changing class of service

7 Storing timed reminder

8 Additional functions 1 DTMF suffix-dialling on **2 Display suppression on3 Display suppression off4 Malicious call holding5 Using paging facility6 Show used line*7 Privacy on *8 Privacy off *

9 Terminal test 1 Lamp test (LED)2 Display test 1 Loudspeaker3 Key test 2 Handset4 Acoustic test 3 Ringing tone volume5 Terminal identity (ID) 4 Ringing tone pitch6 Software version 5 Alerting tone7 Power feeding range 6 Handsfree conversing

* Telephone with line keys and multi-line access (keyset) **not for UK

hipath 4000 hicom 300 e/300 h - jacobs university

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