Reliable services, satisfied guests. HiPath Hospitality Solutions.www.siemens.com/hotel

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Increase your profitability with innovative communicationssolutions.

HiPath Hospitality Solutions.

As a property manager, you are faced every day with the

question of whether you have really done everything

to the best satisfaction of your guests. The creation of a

“lean“ cost structure and continuous optimization of work

processes are further variables whose handling makes the

greatest demands on management. We have now devel-

oped HiPath Hospitality Solutions to enable you to perform

your tasks even more efficiently and successfully in future.

Siemens offers everything from a single source, anywhere in the world.We can help you reach your goals quicker, because we are one of the few companiesthat can offer not only innovative solutions, but also the appropriate hardware, soft-ware, reliable protection of systems and networks, and a complete range of services inmore than 190 countries around the world.

No other company has so much experience in the hospitality industry.The competence of our workforce is also of great importance to our customers. The sumof our experience from more than 2800 hotel projects around the world has beenincorporated into HiPath Hospitality Solutions. The global “Hospitality Line of Business”is dedicated to the needs of this sector.

We guarantee an excellent return on investment.HiPath Hospitality Solutions offer advantages that result in an early amortization.These not only include improved utilization of personnel resources, lower communicationcharges and simplified administration, but also greater customer loyalty resulting fromefficient processes and reliable services for guests.

Hotel-specific innovations protect your investments.HiPath Hospitality Solutions are among the innovative applications that unfold their full performance under any network structure. So it does not matter whetheryour company has installed HiPath Real Time IP Systems, Hicom systems or system architectures from other manufacturers.

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HiPath Hotel Standard –Opportunities to profit from yourcommunication system.

HiPath Hotel Advanced – Greater economy through systemintegration.

HiPath Hospitality Service Center –The innovative solution for efficientguest services.

Overview of HiPath HospitalitySolutions – The fast route to your ideal solution.

• Looking for the newest? Looking for the best?

• Not yet found a solution that meets all your requirements?

• Then find out more about the HiPath Hospitality Service Center.

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Contents

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Larger hotels, residential homes, apartment hotels or other establishments with similar structures have to meet complex demands with their communicationsystems. That is why HiPath Hotel Standard offers you a unique variety of functions that optimize your service and help you to reduce your costs.

Set new standards of efficiency. HiPath Hotel Standard.

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Discover efficiency with the Hotel Explorer.HiPath Hotel Standard provides a clear,easy-to-use Windows user interface at one or more networked PCs. At thecheck-in there is the Room OccupancyAssistant and at check-out the BillingAssistant. Each movement of guests isregistered and booked into the system –up to 100 different items can be record-ed including restaurant bills and saunacharges. If the customer requires a bill to be shown in two currencies, thisservice can be provided with a singlemouse-click.

Not a single cent is unaccounted for.HiPath Hotel Standard can easily keeptrack of guests who change rooms ormake telephone calls from the hoteltelephone booths or cordless handsetsprovided in the conference rooms,because all charges are automaticallyassigned to the correct guest account.

Wake-up calls in eight languages. A wake-up call can be booked on the PCat Reception or through the telephone in the guest’s room. Guests will always begreeted in the language that they haverequested.

Announcements save work for Reception.When linked to a voice mail system, thesystem enables announcements forvarious services, ranging from the pricesof different services to the menu of theday in the hotel restaurant, to be calledup via the room telephone.

Complexities of special reservationsare handled with simplicity.Special rates, company tariffs or variousflat rates for travel agencies are no pro-blem – the Reservation Assistant presentsyou with all individual room prices andthe complete occupancy plan. In addition,trade shows can be superimposed on the plan and color coding can be appliedto groups.

Problems solved for residential homesfor the elderly.From settlement at the till to prepayment,there are special features for rest homesgeared toward the long-stay requirementsof the guests. For example, telephonecharges can be billed automatically at theend of each month or debited from aprepaid account using the prepaymentfunction. The interface to the accountingsystems of the medical insurance com-panies considerably simplifies paymenttransactions.

HiPath Hotel Standard,because first-class communication servicesare no luxury.

The front office becomes a center of high-performance.

HiPath Hotel Advanced.

You already have a power-ful front-office system.But this investment canonly pay for itself if yourentire communicationsystem is also integrated.HiPath Hotel Advancedoffers an intelligent solu-tion that links these two areas and provides a host of functions and modules. The resultis significantly greaterconvenience for yourguests and a noticeablereduction in the work-load for your personnel.

Standard interface for efficient connection.It does not matter which front-office system you have installed, since HiPathHotel makes a standardized hotel inter-face available to every supplier.

Perfect service up front.The innovative Standard hotel interfaceopens up the entire range of features of HiPath Hotel Advanced. From check-inwith automatic activation of the roomtelephone, entry of the name for calleridentification, wake-up call service ineight languages, room and minibar statuscontrol, to the administration of virtualtelephone numbers.

Functions that your guests will appreciate.Guests who seek peace and quiet can havethe “do-not-disturb“ function activated atthe front office. While this is in operation,messages are reliably stored and indicatedby means of a “Message Waiting“ lamp.If guests should start to check out beforethey have listened to all their messages,HiPath Hotel will alert you.

Virtual numbers for VIPs.Regular guests can be assigned the samevirtual number by the front office when-ever they are visiting, even if they occupya different room each time.

Numerous options for greater convenience.HiPath Hotel Advanced provides numerousmodules which can be integrated into theoverall system. For example, an extensivealarm call module, voicemail module, faxmodule or special call charge administra-tion software that also records the inter-nal charges.

Central administration – magic wordsthat save money for hotel chains. Based on the Real Time IP System HiPath4000, HiPath Hotel Advanced enablesseveral hotels to be networked – on a re-gional, national or international basis.Apart from the possibility of central admin-istration, this offers a host of further economic advantages and maximum trans-parency, which allow optimum control of management processes.

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HiPath Hotel Advanced, because the performance of intelligent solutions outweighs their cost.

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There’s nothing betterHiPath Hospitality Service Center.

The HiPath Hospitality Service Center, the end-to-end communications and guestservice management system, is a conceptual breakthrough in the integration ofcommunication services and the management and monitoring of guest services.This innovative solution helps you to map your business strategy onto consistentguest services and thereby increase your profitability. The HiPath Hospitality ServiceCenter enables hotels to improve guest services and to work smarter, faster andmore efficiently. It also provides the property or hotel chain management with toolsto measure the quality of service delivered, as well as a wide range of useful information and statistics.

The state-of-the-art communicationscenter based on your existing IT infra-structure.The HiPath Hospitality Service Center is a PC-based client-server application speci-ally designed for the requirements of thehospitality industry. The intuitive Windowsuser interface is structured exactly according to your wishes using variousindependent modules.

Service Tracking raises customer satisfaction levels while at the sametime optimizing your deployment of personnel.The system monitors each individual service request from the time it is submit-ted to the time it is met. The personalwelcome in the central Guest Service Com-munications Center maintains the “humantouch” and the sense of individual care.All essential personnel resources in the hotel are controlled centrally by thissystem. This enables you to guaranteeyour guests the greatest possible speed andreliability in fulfilling their wishes, while atthe same time optimizing the deploymentof personnel. Efficient processes and the best use of your human resources willimprove your financial figures. Your profit-ability will be increased by guests makingreturn visits to your hotel.

The Multimedia Center for the specificneeds of the hospitality industry.Telephones, cellphones, PDAs and cordlessphones, Internet, Intranet, spreadsheetand invoicing applications and buildingmanagement: in the HiPath HospitalityService Center all these concepts are inte-grated to achieve significantly faster workprocesses. Telephone calls to guests areconnected in a matter of seconds, guest re-quests are forwarded immediately to theappropriate service personnel.

The HiPath Hospitality Service Centermakes the transparent hotel a reality.All the features necessary for smooth op-eration are available on a single interface:room status with name of guest, lengthof stay, tariff, special requirements etc.,services, restaurant and bar checks, minibarstatus. “Do not disturb“ function or wake-up call in eight languages – the operatoris always kept in the picture and can con-trol all processes to the satisfaction of theguest.

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for your profitability.

In future, your guests will only have to press a single key to obtain any service quickly and reliably.Your guests will find it a welcome simpli-fication that they now only have to press a single telephone key – whetherthey require reception, room service,wake-up call or laundry service. Guestsreceive competent information every timeand can be assured that their requestswill be promptly met.

Service-tracking monitors the processesfrom order to completion.Guest name, phone number and time aredisplayed on screen as each call is received.It is only necessary to click on one of thepredefined guest service request texts andthe order can be processed directly on thePC or forwarded to the appropriate serviceunit (e.g. housekeeping, catering, servicerunners). It goes without saying that thereis also a possibility of entering plain textcomments. Each order is tracked on screenwith its status and time. No guest order ismislaid or forgotten and everything is doneas quickly as possible by the most appro-priate member of staff. The system tracksthe order in the background to ensure thatthe customer requests are met on time.

Satisfied guests are the working capital that you create with the HiPath Hospitality Service Center.

for your guests.

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Reporting functions for efficientdeployment of personnel.All internal and external calls as well as ser-vice requests are recorded and storedwith a time stamp in the central database.The results are the basis of a high-efficien-cy personnel management. You discover,for example, when peak periods occurcausing bottlenecks in the provision of per-sonnel. You also recognize immediatelywhere and when savings can be made inpersonnel expenditure. Information that hasthe potential for considerable savings.

Intelligent routing functions automatically raise the level of service.Guests or external callers are, even at peakperiods, connected immediately, becauseit is possible to link additional PC agentworkstations from other areas automatic-ally. In addition, calls can be controlled in such a way that the guest is connectedimmediately to the employee best able to solve the problem.

Facility Monitoring creates active security.With the aid of sensors and motion de-tectors the operator obtains informationfor efficient building management. If anemergency call is received, the appropriatepersonnel group is alerted by means of a group call, in order to avert damage inadvance or to repair it immediately. If anemergency number is dialed anywhere inthe building, the system alerts the ap-propriate members of staff by means ofa group call.

Shared services for hotel chains: the central HiPath Hospitality ServiceCenter.Our innovative solution enables a ServiceCenter to be set up centrally which is available to any number of hotel proper-ties – regional, national or international.This creates the potential for enormoussavings, especially for hotel chains, whileat the same time optimizing the quality of service. Seasonal differences, differenttime zones or varying employment mar-ket situations in the different regions canall be exploited. For example, guests can be attended by employees who speak thesame language, a qualified 24-hour service is easily possible and a way can befound around any bottlenecks in theemployment market.

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Communication solutions that adapt perfectly to yourrequirements.

HiPath Hospitality Solutions.

It does not matter at all how many beds your establishment has, or even whether it is an independent hotel, a hotel chain a residential home, a health clinic or a cruise ship – you still need an innovative solution which will support you in maintaining the balance between maximum guest satisfaction and maximum profitability. The solution that corresponds to your high requirements must be flexible, efficientsecure and reliable. With HiPath Hospitality Solutions you will always be making theright choice.

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HiPath Hotel Standard: for hotels and residential homes withup to 250 rooms.The PC-based solution is available as astandalone or multi-user system and raisesthe efficiency of all work processes. With its simple operation and maximumclarity, the Windows interface speeds upvarious work processes. The solution hasan impressive level of performance andflexibility.

HiPath Hotel Advanced: application server with communicationsinterface for front-office systems.The intelligent solution for combiningcommunication system and hotel computersystem.• Standard interface for smooth

connection of all commercially availablefront-office systems.

• All the functions and features needed for the fast processing of work proce-dures in the hotel.

• Numerous expansion options. • Enables hotel chains to manage all

their properties worldwide from a central location.

• For maximum transparency and economy.

HiPath Hospitality Service Center: innovative client-server application formeeting the highest requirements.• Reflects your business strategy in the

quality of guest services delivered. • Optimizes work processes by integrat-

ing telephone switching and software applications.

• Uses Service Tracking for follow customerrequests through to their completion.

• Reporting functions for efficient personnel management.

• At peak periods, routing functions automatically raise the capacities and connect guests with the most appro-priate member of staff.

• Facility Monitoring and Emergency Module for efficient building manage-ment and active security.

• Service Center shared by a number of hotels to achieve maximum potentialsavings.

Integrated remote maintenance formaximum security. The Teleservice software ensures that theHiPath Hospitality Solutions are connectedto the Siemens service department 24 hours a day. Faults and errors are de-tected and cleared immediately, ensuringreliable communication that is particularlyimportant in the hospitality industry.

HiPath Cordless, for greater freedom.Important people – from service personnelto managers – are often not accessiblebecause they are needed elsewhere inthe building or on site. The standard cellphone is an expensive way of solvingthis problem. Adding HiPath Cordless toyour communication system, however, isno problem at all and will pay for itself in a very short time, by saving the cost ofmobile phone charges, callbacks and working time. Service becomes faster be-cause staff are on the scene quicker, already knowing what has to be done andwith the ability to consult their superiorsat any time.

Cordless phones as an additional service. Many guests appreciate the ability toremain in touch wherever they are inthe hotel – at the pool, in the bar or the lobby. The Gigaset mobile handsetsare integrated as fully featured telephoneextensions into your communicationsystem and offer a comparable level ofconvenience. In this way you can offeryour guests a mobile extension on whichthey will be accessible on their direct dial room number wherever they go.

Our strengths – your gain.

HiPath Hospitality Solutions offer the right innovative communication solutionfor every need. Intelligent functions and modules improve quality of serviceand optimize the working processes to

ensure greater customer satisfaction,while at the same time reducing costs. A HiPath Hospitality Solution will soonstart paying for itself in your establish-ment too.

www.siemens.com/hotelwww.siemens.com/hipath

Siemens Information and CommunicationNetworks is a leading supplier of networksand real-time applications for enterprises,network operators and service providers.We serve over one million enterprises and350 carriers in more than 160 countries.Seventy percent of the U.S. Fortune 500companies put their trust in our solutions.Our global footprint and our expertise invoice and IP communication enable us todeliver turnkey networks solutions of anyscale and complexity throughout the world.

Next Generation NetworksNext Generation Networks must seamlesslydeliver voice, data and video to meet anyneeds of network operators, enterprises orend users. Network operators can now in-crease profitability by generating new rev-enue streams at a lower cost. Enterpriseswill be able to raise productivity by integrat-ing our communication solutions into theirbusiness processes. End users may enjoy thebenefits of new voice/data applications.

We focus on the most important NextGeneration Networking market segments:IP Convergence, Broadband Access andOptical Networking. We supply the follow-ing essential building blocks that guaranteeour customers a safe and profitable migra-tion from their existing networks to theNext Generation Network:

Real Time Communications We extend corporate data networks withvoice communication of proven quality andfunctionality, thus allowing seamless inte-gration into business applications, simplifiedbusiness processes and increased produc-tivity.

Next Generation Switching Our Next Generation Switching portfolioprovides a complete range of carrier-grade,customized Voice over IP network solu-tions – complemented by converged voice-data applications.

Next Generation Access Our Next Generation Access solutions givecarriers the flexibility to deploy, replace orexpand all voice, data and video servicesin any network environment – today andtomorrow.

Next Generation Optics Our optical solutions deliver the capacityrequired in metro and core networks totransport all kinds of services with the high-est efficiency. They are characterized by scal-ability and seamless integration into existinginfrastructure, thus protecting previous in-vestments.

Comprehensive Services We offer our customers comprehensiveservices for the whole value chain. Ourworldwide presence also allows us to ad-dress customers’ needs at the local level.

Your Partner for Profitable NetworksWe are the one company with unmatchedexpertise in both carrier and enterprisenetworks. We exploit this expertise to fur-ther realize our vision of a seamless networkextending from the global carrier down tothe individual customer. As your partner,we offer innovative solutions that deliverfast return on investment, boost produc-tivity, and help you explore new businessopportunities.Your continuing success is our priority.www.siemens.com/networks

© Siemens AG 2003 • Information and Communication Networks • Hofmannstr. 51 • D-81359 Munich

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The information provided in this brochure contains merelygeneral descriptions or characteristics of performance whichin case of actual use do not always apply as described orwhich may change as a result of further development of theproducts. An obligation to provide the respective characteristicsshall only exist if expressly agreed in the terms of contract.Availability and technical specifications are subject to changewithout notice. Printed in the Federal Republic of Germany. EN_056 WS 01043.