his majesty sultan qaboos bin said - sohar university training courses cce su.pdf · a brief...

His Majesty Sultan Qaboos Bin Said

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ContentsHow to contact us ................................................................................................................................................5His Majesty’s Vision to Develop Human Resources ....................................................................6Centre for Continuing Education Vision and Goals ......................................................................7A Brief History of Sohar University........................................................................................................8Academic Affiliation .........................................................................................................................................8University’s Vision .............................................................................................................................................8University’s Mission ..........................................................................................................................................9

Centre for Continuing Education ProgramsProfessional Skills Courses

Languages:

IELTS Preparation Course and Exam .....................................................................................................12General English Language Courses .........................................................................................................12Business English: Speaking and Writing..............................................................................................12English for Industrial Purposes ...................................................................................................................13Banking English ..................................................................................................................................................13Arabic for Non-Native Speakers ...............................................................................................................13

Information Technology Courses:

Internet and Computing Core Certification IC3 ..............................................................................16Introduction to Interconnecting Network Technology CISCO ..............................................16Network Installation Using CISCO Devices for Network Connecting ............................17Introduction to Structured Programming Language Using ORACLE ..............................17Managing ORACLE Data Base .................................................................................................................17Computer Maintenance ....................................................................................................................................18

Human Resources Development Courses

Administrative and Financial Programs:

Customer Service Distinction ......................................................................................................................20Office Management ............................................................................................................................................21

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Business Report Writing ..........................................................................................22Development of Institutional Performance ..............................................................23Team Management ...................................................................................................24Comprehensive Quality Management .....................................................................25Strategic Management .............................................................................................26Leadership Skills Development ...............................................................................27Conference and Exhibition Management and Organization ....................................28Meeting Management ..............................................................................................29Change Management ...............................................................................................30Human Resource Management Rules and Implementation .....................................31Scientific Research Skills ........................................................................................32General Budget Preparation: Chapter One ..............................................................33Government Tenders Bids Preparation ....................................................................34Outcome-Based Strategic Planning ........................................................................35Project Management (1) ...........................................................................................36Project Management (2) ...........................................................................................37Managerial Skills Development for Managers ........................................................38Audit and Financial Monitoring ...............................................................................39Job Ranking and Description ...................................................................................40Training and Development Planning .......................................................................41Supervision Skills Development ..............................................................................42Employee Performance Assessment ........................................................................43Supervision of New Employees ...............................................................................44Interviewing Committee Preparation .......................................................................45

Personal Development Programs

Dealing with Work Stress ........................................................................................48Interpersonal Skills ..................................................................................................49Communication Skills ..............................................................................................50Self-Management .....................................................................................................51Presentation Skills ....................................................................................................52Professional Distinction ..........................................................................................53Persuasion Skills .....................................................................................................54Advanced Thinking Skills ........................................................................................55Time Management ...................................................................................................56

Towards an outstanding institutional performance

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How to Contact Us

Khalid R. Al Qatiti Manager of Centre for Continuing Education PO Box 44, PC 311, Sohar - Sultanate of OmanTelephone: 26850137Fax: 26720102E-mail: [email protected] Rena Wusiman Executive Assistant of Centre for Continuing Education PO Box 44, PC 311, Sohar - Sultanate of OmanTelephone: 26850165Fax: 26720102E-mail: [email protected] Badryia Al Ajmi Secretary of Centre for Continuing Education PO Box 44, PC 311, Sohar - Sultanate of OmanTelephone: 26850188Fax: 26720102E-mail: [email protected]

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His Majesty’s vision to Develop Human Resources

The gracious endowments of his Majesty Sultan Qaboos are ongoing for the people of the beloved Oman who are inspired by true loyalty and faithfulness to their beloved leader and country. Omanis have made lots of sacrifices and they still do to achieve the future vision of their dear leader may Almighty God grant His Majesty assistance, protection and support and keep him safe all the time. His Majesty has always wanted Oman to be a modern state in the real sense of the word where human resource is the most important element of development and people of Oman only can keep the Omani flag flying high in the sky. His Majesty the Sultan has shown a great care and concern for the people believing in the decisive role of the human factor in building the countries and in his address before the Council of Oman on 25 September 2001 he said:

“Nations are being built solely by the hands of the citizens: progress and prosperity can only be achieved through learning, experience, training and qualifications. No doubt, the real wealth of any nation is made up of its human resources. They are the power that achieves development in all walks of life. They are indeed the power behind ever-changing ambitions.This is indeed the way towards glory, dignity and success.”

Undoubtedly, human resource plays a key role in rendering the strategic goals and in gaining distinction through providing ideal preparation programs leading to employment according to abilities and skills. His Majesty Sultan Qaboos has granted RO 100 million for the human resources development programme, including 1,000 scholarships to study abroad for Masters and PhDs. This is a precious endowment having many benefits and it is a crowning of the achievements that have been made during the past 40 years of the blessed Omani Renaissance under the guidance of His Majesty the Sultan.

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Sohar University Centre for Continuing Education Vision and Goals

In this modern age, the best investment for an organization is the investment in Human resource, for Man is the fundamental element in development and the tool of improvement and advancement. Because training is a constantly changing world where development is a permanent demand and urgent need, Sohar University Centre for Continuing Education provides distinguished professional training services.

The centre offers training programs grounded in well-prepared strategic plans to develop human resource in public and private sectors according to the highest standards of comprehensive quality. The centre provides systematic, scientific and well-planned training. It adopts the best training and learning techniques and uses the state-of-the-art technologies.

The vision of the Centre for Continuous Education goes hand in hand with the theme of Future Vision of Oman’s Economy Conference (2020/ Oman) which calls for a well-trained human resource able to cope with the technological development and to manage change with high competence in addition to deal successfully with national as well as international constant changes.

General Training Plan

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To be internationally recognized as a university of excellence in the Gulf

Region, through partnering with industry, building Oman’s economy,

serving the society and enhancing Oman’s culture by focusing on

research.

To produce talented, knowledgeable and creative graduates who,

because of their experiences at Sohar University, will be known for

their employability, leadership, entrepreneurial and ethical attributes,

and who will improve the economy and society of Oman and the Gulf

region and be able to participate in the global economy.

Sohar University Vision

Sohar University Mission


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Sohar University was established in 1997 as Sohar College of Applied

Sciences and in 2001 became the first private university in the Sultanate

of Oman. The university offers high quality education to students to

enable them to study quality programmes in Oman without the need to

travel and study abroad.

Sohar University has an academic affiliation with the University

of Queensland (UQ), Australia, which is one of the top ranking

universities worldwide. UQ was established in 1910 and is regarded as

an important international centre of scientific research and one of the

top two universities in Australia for PhD degrees.

Sohar University History

Academic Affiliation

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Professional Skills Courses

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Languages


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1. IELTS Preparation Course + Exam

A 43-hour course to prepare students for success in the IELTS

exam. The course will train students in the four language skills:

Listening, Speaking, Reading and Writing.

Duration: 43 hours

Provisional Starting Date: Monthly course and test

2. Elementary English

A Beginner’s course which teaches the language of everyday

routines plus grammar, reading and writing.

Duration: 60 hours

3. Intermediate / Advanced English

This course further develops skills in general and academic

English and encourages active communication.

Duration: 60 hours

4. English at the Workplace: Speaking & Writing

For those willing to improve their spoken and written English at

the workplace, with a focus on the real linguistic needs at work,

such as making and responding to queries, customer service,

presentation and persuasion skills and writing business letters,

mails and reports.

Duration: 60 hours


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5. English for Industrial Purposes

This is a course that can be customized to suit various industries

English Language needs. Content and duration to be defined in

conjunction with customer companies.

Duration: 60 hours

6. English for Banking

A tightly organized and highly effective English language training

program specially designed for bank staff.

Duration: 60 hours

7. Arabic for Non-native Speakers

A starter course for people with no previous Arabic instruction to

enable them to learn reading and speaking and to exchange basic

life conversations.

Duration: 50 hours

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Information Technology Courses


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1. Internet and Computing Core Certification IC3

An introductory course of three modules which covers Computing

Fundamentals, Key Applications and Living Online. After passing

3 online exams, a globally recognized certificate is awarded from

CERTIPORT, USA.

Duration: 10 weeks

2. Introduction to Cisco Networking Technologies (INTRO)

This course presents fundamental internetworking terms, concepts,

and components and shows you how to apply this information to

configure basic network connectivity via serial and LAN networks

using PCs, hubs, routers, and switches. This course helps you

become literate in the basics of internetworking, TCP/IP, and the

use of Cisco IOS Software on Cisco switches and routers.

Duration: 24 hours

3. Interconnecting to Cisco Networking Devices Part 1 (ICND 1)

This course provides you with the knowledge needed to configure

Cisco switches and routers to operate in corporate inter-networks.

By attending this course, you will gain a thorough understanding

of concepts and configuration procedures required to build a multi-

switch, multi-router, and multi-group inter-network that uses

LAN and WAN interfaces for the most commonly used routing

and routed protocols. In this course you will study installation

and configuration information that network administrators need

to install and configure Cisco products.

Duration: 30 hours


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4. Interconnecting to Cisco Networking Devices Part 2 (ICND 2) The course provides you with the knowledge needed to install,

operate, and troubleshoot a small to medium-size branch office

enterprise network, including configuring several switches and

routers, connecting to a WAN, and implementing network security.

In this course, you will study actual router and switch output to aid

your understanding of how to configure these devices. Specific

topics, including constructing medium-size routed and switched

networks, OSPF and EIGRP implementation, access control lists

(ACL), address space management, and LAN extensions into a

WAN, are presented in the course.

Duration: 30 hours

5. Introduction to Oracle SQL PlusThis course provides the students with background for Oracle

SQL plus and provides:

- Oracle SQL Plus

- Creating Database Objects

- Users and Security

- Retrieving Data from the Database

- Oracle Data Manipulation Language (DML)

- Duration: 30 hours

6. Oracle DB Administration This course provides practical knowledge on the tasks and

responsibilities of a database administrator working with the

Oracle database system, such as installing Oracle, creating

databases, managing objects in the database, and more.

Duration: 30 hours


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7. Computer Maintenance (Elementary)

To train participants on identifying and troubleshooting simple

computer problems and increase their knowledge by acquiring

additional expertise

Duration: 30 hours

8. Computer Maintenance (Intermediate)

To train participants on identifying and troubleshooting simple

and rather complicated computer problems and increase their

knowledge by acquiring additional expertise

Duration: 45 hours

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Admin and Finance Programmes


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Customer Service Distinction

The General ObjectiveThis training course aims to develop participants’ individual skills and

abilities in the field of customer service through teaching the modern

concepts of customer service and familiarizing the participants with

the nature and mechanisms of the provision of exceptional services. In

addition, the course aims to develop the participant’s behavioral skills

to positively communicate with customers.

Contents• What is Exceptional Service

• Who are the Customers and What are the Different Types of

Customers

• What is Customer Service

• The Requirements of Exceptional Services

• Distinction Management (Fundamentals and Requirements of

Creating a Distinguished Institutional Environment)

• Dealing Effectively with Customer Complaints and Objections

• Modern Trends in the Provision of Exceptional Service (Distinction

Awards)

Targeted TraineesEmployees who deal with customers and audience in public and private

sectors.

Duration

Three days


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Office Management

The General Objective

This course aims to develop the trainees’ skills in executive office

management to ensure a smooth flow of the institutional work and to

help achieve the goals of government institutions.

Contents

• Office Management: Concept and Responsibilities of Office

Managers

• Effective Communication Skills

• Skills in Organizing Meetings, Committees and Press

Conferences

• Organizing and Coordinating Office Operations

• Dealing with Superiors at Work

• Reception and Public Relations

• Time Management

• Dealing with Incoming and Outgoing Mail

Targeted Trainees

Prospective trainees are office managers in public and private sectors.

Duration

Three days


22

Business Report Writing

General Objective

This course aims to develop trainees’ skills in report writing, formatting,

summarizing and presentation. It introduces the trainees to the scientific

and practical principles in business report writing in addition to

guidelines on the form and content of the business report.

Contents

• Reports: Concept, Importance and Different Kinds

• Steps in Preparing and Writing Reports

• Characteristics of Good Report

• Report Presentation and Summarizing Skills

• Workshop: Presentation of Trainees’ Reports

Targeted Trainees

Government and private institutions’ employees whose jobs require

preparing and presenting reports.

Duration

Three days


2�

Development of Institutional Performance

General Objective

This course aims to improve participants’ skills in the development of

institutional performance to help them use standard methods to assess

and enhance institutional performance where they work.

Contents

• Development of Institutional Performance: Concept, Importance,

Goals, Outcome and Areas

• Institutional Performance Stages and Requirements

• Internal and External Circumstances and Challenges Impacting

Institutional Performance

• Institutional Performance Indicators and Standards

• Problems Encountered in Developing and Assessing Institutional

Performance

Targeted Trainees

Administrative managers whose jobs require developing institutional

performance in government and private institutions.

Duration

Three days


2�

Team Management

General Objective

This course aims to develop participants’ skills and abilities in team

work and introduces them to the fundamentals of team work and the

methods and techniques of team management. It also aims to improve

their knowledge and skills to achieve their work goals.

Contents

• Team work: Concept, Characteristics and the Importance of Team

Work

• Difference between Work Teams and Groups

• Kinds of Work Team

• Team Dynamics and How a Team is Formed

• Work Team Building Requirements

• Work Team Roles

• Team Conflict Solving Strategies

Targeted Trainees

Employees whose jobs require forming and leading work teams or

taking part in team work in government and private institutions.

Duration

Three days.


2�

Comprehensive Quality Management

General Objective

This training course will introduce the participants to key principles,

systems, awards and applications of Comprehensive Quality

Management in government institutions and complying with the

International Standard ISO9001.

Contents

• Quality: Concept, Elements, Development and Measurement

• Elements and Principles of Comprehensive Quality

Management

• Comprehensive Quality Management Requirements, and

Obstacles to Application

• Quality Systems and Awards

• International Standard ISO9001

Targeted Trainees

All employees involved in administrative development and improving

service quality in government and private institutions.

Duration

Five days.


2�

Strategic Management

General Objective

This course aims to improve participants’ knowledge and abilities to

effectively use material and human resources responding to the inputs

and requirements of their institution’s external environment. They will

be introduced to strategic thinking and then they are trained to adopt

and implement management concepts and mechanisms.

Contents

• Strategic Management: Concept and Elements

• Strategy Drafting

• Strategy Implementation

• Strategy Assessment

Targeted Trainees

Administrative managers and heads of departments in government and

private institutions.

Duration

Three days.


2�

Leadership Skills Development

General Objective

This course aim to develop participants’ skills in drafting plans, drawing

up programs and setting up priorities, decision making implementation

and follow up and assessing its impact on the performance of work

teams in achieving the goals of the institution.

Contents

• Leadership Styles and Effective Leader Traits

• Building a Team Spirit

• Managing Work Performance

• Delegation Skills

• Creative Thinking Skills

Targeted Trainees

Administrative managers, heads of departments and team leaders in

government and private institutions.

Duration

Three days


2�

Conference and Exhibition Management and Organization

General Objective

This course aims to develop participants’ skills in conference and

exhibition management and organization, setting primary and secondary

goals and preparing time schedules for organizing activities.

Contents

• Conference and Exhibition Management and Organization: Basic

Concepts, Importance and Types

• Conference Planning

• Exhibition Planning

• Preparing Time Schedules for Conference and Exhibition

Activities

• Conference and Exhibition Advertising and Promoting

• Conference and Exhibition Organizing Activities

• Organization and Management of Conference Sessions

• Drafting and Advertising Conference Resolutions and

Recommendations

Targeted Trainees

Employees whose jobs require planning and organizing conferences

and exhibitions on all levels and of all types in government and private

institutions.

Duration

Five days.


2�

Meeting Management

General Objective

This training course aims to develop participants’ skills in meeting

planning, preparation and organization to ensure effective performance

at the workplace.

Contents

• Planning and Preparation for Meetings

• Organizing Effective Meetings

• Preparing Meeting Documents – Invitation, Agenda and

Minutes

• The Role Meeting Secretariat in Organizing Meetings

Targeted Trainees

The employees whose jobs require meeting preparation, organization

and documentation in government and private institutions.

Duration

Three days.


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Change Management

General Objective

This course aims to help trainees develop their skills and abilities

to successfully handle any change. It introduces trainees to simple

techniques to deal with the inevitable resistance, methods for setting

goals and developing a plan and tools for understanding the personal

and professional stresses that all employees experience in order to

rebuild trust and improve performance.

Contents

• Every person is a leader in himself

• Basic Principles of Workplace Cooperation

• Change Strategies

Targeted Trainees

Employees whose jobs require drawing up plans for change management

in government and private institutions.

Duration

Three days.


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Human Resource Management Rules and Implementation

General Objective

This course aims to develop trainees’ knowledge of human resource

management rules and implementation in the sultanate of Oman.

Contents

• Overview: Human Resource Management and the Law of

Employment

• Legal Rules and organizing procedures for Government

Employees’ Rights in the Sultanate of Oman

• Case Studies on Implementing Laws and Regulations Relating to

Human Resource Management

Targeted Trainees

• Employees in government institutions complying with the Law

and Regulations Relating to Human Resource Management.

Duration

Five days.


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Scientific Research Skills

General Objective

This course aims to provide trainees with advanced training in research

methods that help them in their careers. Trainees will learn to use a

range of research tools and will gain understanding of the nature and

limitations of scientific methods.

Contents

• Introduction to Scientific Research

• Steps of Preparing Scientific Research

• Preparing Research Plan

• Writing Research Hypothesis

• Determining Research Community and Selecting the Sample

• Data Collection Tools

• Data Analysis and the Principles of Data Statistical Analysis

• Writing Research Report

Targeted Trainees

Researchers and all employees concerned with conducting research in

government and private institutions.

Duration

Five days.


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General Budget Preparation: Chapter One

General Objective

This course aims to improve trainees’ knowledge of general budget -

chapter one preparation’s concepts, tools and techniques and train them

to follow up implementation effectively.

Contents

• Introduction to the Concept of Budget and its Importance for

Government Institutions

• Budget- Chapter one Components and Importance

• Quality of Information and Data in Preparing Budget Chapter One

• Methods and Techniques of Preparing Budget - Chapter One

• Analyzing the Components of Budget - Chapter One and

Determining its Basic Elements

• Budget - Chapter One Follow up - Methods and Techniques

• The relationship between Preparing Budget - Chapter One and

the Law of Human Resource Management

Targeted Trainees

Employees involved in preparing, follow up and assessing budget- chapter

one in human resource management in government institutions.

Duration

Five days.


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Government Tenders Bids Preparation

General Objective

This course aims to develop trainees‘skills in tenders bids preparation

and in studying the terms and conditions and the specifications of each

to ensure institutional performance based on picking the right supplier

for the right reason and get the right deal.

Contents

• Tender Law

• Government Contracting and Procurement

• Invitation to Tender Procedure

• Preparing Tender Documentation

• General and Specific Terms and Conditions of Tender

• Tender Quantities, Prices and Appendices

• Referral Decisions

• Tender Change, Expansion and Cancellation

• Bids: Rules and Procedure

Targeted Trainees

Employees whose jobs require preparing tenders and bids or supervising

this activity in addition to members of procurement and tender

committees.

Duration

Five days.


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Outcome- Based Strategic Planning

General Objective

This course aims to improve participants’ Knowledge of outcome-

based strategic planning concepts and implementation so that they can

participate effectively in preparing, implementing and following up

strategic plans for their institutions to achieve their vision and aims.

Contents

• Basic Concepts of Outcome- Based Strategic Planning

• Strategic Frame (Vision, Message, Values)

• Outcome- Based Strategic Planning Life Cycle

• Strategic Analysis: Analyzing Institution’s Internal and External

Environment

• Steps in Developing a Strategic Plan

• Guide for Developing Outcome- Based Strategic plan

Targeted Trainees

Coordinators in government and private institutions who are involved

in strategic planning and performance follow up.

Duration

Five days.


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Project Management (1)

General Objective

This course aims to develop participants’ skills in project management

and it introduces them to key methods for implementing and scaling

projects.

Contents

• Basic Principles of Project Management

• Project Life Cycle

• Causes of Project Failure

• Project Roles and Responsibilities

• Risk Management

• The Initiation Phase of Determining the Nature and Scope of the

Project

• Project Planning Phase

• Project Implementation Phase

• Project Closing Phase

Targeted Trainees

Employees in government and private institutions who are involved in

project management planning, implementation and follow up.

Duration

Five days.


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Project Management (2)

General Objective

This course aims to develop participants’ skills in project planning and

implementation in addition to basic skills and key methods for project

planning, implementation and follow up.

Contents

• Financial Analysis

• Feasibility Study: An Overview

• Project Guide

• Management of Project Managers

• Team Work Management

• Project, Program and Portfolio Management

• Steering Committees

• Project Owner Support

• Sponsors

• Risk Analysis and Practical Training

• Reviewing Technology Tools Used in Project Management

Targeted Trainees

Employees in government and private institutions who are involved in

project management planning, implementation and follow up.

Duration

Five days.


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Managerial Skills Development for Managers

General Objective

This course aims to develop a wide variety of managerial skills and

behaviors and it is suitable for managers and heads of administrative units

working in the private and public sectors. It also generates awareness

of the skills needed and how they are used in a comprehensive and

integrated approach.

Contents

• Planning and Organizing Skills

• Skills of Involving Subordinates in Decision Making

• Fundamental Principles of Human Relations and Motivating

Policy

• Integrity and Transparency

• Developing Work Methods

Targeted Trainees

Managers and heads of administrative units working in the private and

public sector.

Duration

Five days.


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Audit and Financial Monitoring

General Objective

This course aims to improve participants’ knowledge and skills in

regular financial monitoring and audits of their organizations and raise

their awareness of the importance of modern trends and approaches in

financial monitoring and audits to improve performance level in their

organizations.

Contents

• General Introduction to the Accounting Bureau and its Role in

Financial Monitoring and Audits

• Laws Regulating Financial Monitoring in Public Sector

• Practical Cases in Financial Monitoring

1. Expenditures

2. Revenues

3. Financial Close

4. Payroll

• General Discussion about Internal Audit

Targeted Trainees

Financial managers, heads of financial departments, heads of Human

Resource departments and persons who work as internal auditors or in

the internal audit field in public and private sectors.

Duration

Five days.


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Job Ranking and Description

General Objective

This course aims to develop participants’ skills in the field of job ranking

and description to help them carry out their duties more efficiently and

effectively.

Contents

• The Concept of Job Description, Ranking, Assessing and

Analyzing

• Data Collection Methods for Job Description, Ranking, Assessing

and Analyzing

• Organizing Jobs into a Clearly Defined Set of Groups According

to the Tasks and Duties Undertaken in the Job

• Preparing Job Description Template

• Practical Applications in Reappointment of Personnel

Targeted Trainees

Persons who are tasked with preparing job description manual in public

and private sectors.

Duration

Five days.


�1

Training and Development Planning

General Objective

This course aims to improve participants’ knowledge, skills and abilities

in training and development planning in accordance with actual work

needs and assessing the results in public and private sectors.

Contents

• Training Concept and Importance

• Determining Training Needs

• Preparing Training Plans

• Methods and Mechanisms of Implementing Training Plan and

Programs

• Evaluating Training Programs and Measuring their Impact

• Training Success Factors

Targeted Trainees

Persons tasked with preparing training and development plans in

addition to training needs’ plans in public and private sectors.

Duration

Five days.


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Supervision Skills Development

General Objective

This course aims to improve participants’ supervision knowledge, skills

and abilities and it introduces them to the concept and requirements of

effective supervision.

Contents

• Management Process

• The Concept of Supervision

• Supervision Skills in:

1. Planning and Organizing Work

2. Problem Solution and Decision Making

3. Motivation of Employees

4. Business and Administrative Communication

5. Evaluating the performance of Subordinates

• Preparing Budget Estimate

Targeted Trainees

Supervisors and candidates for supervisor jobs in public and private

sectors.

Duration

Five days.


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Employee Performance Assessment

General Objective

This course aims to improve participants’ knowledge, skills and

abilities in the field of measuring and evaluating actual performance

of employees precisely and objectively. It introduces participants to the

philosophy of the process of performance evaluation, the right behavioral

and administrative practices involved in evaluation, legal requirements,

and overcoming problems to enhance performance positive aspects and

remedy performance problems.

Contents

• Employee Performance assessment: Philosophy, Objectives and

Impact on Employees

• Employee Assessment in accordance with Human Resource Law

• Practical Steps to Assess Employees Performance

• Employee Assessment Limitations and Problems

• Using Performance Assessment Results in Training and

Development

Targeted Trainees

People who assess their subordinates’ performance in public and private

sectors.

Duration

Three days.


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Supervision of New Employees

General Objective

This course aims to increase participants’ competency in planning and

implementing new staff orientation and individual development to help

them pursue their own and their organization’s interests.

Contents

• Striking a Balance Between New Employee Personal and

Institutional Expectations and Determining Employee’s Rights

and Duties

• The Relationship Between Job Description Template and Planning

Professional Development in line with Training Needs

• The Importance of Field Visits to Institution Administration and

other Branches

• Preparing a Comprehensive Review for New Staff Orientation

Targeted Trainees

Human resource managers and heads of administrative departments in

public and private sectors.

Duration

Five days.


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Interviewing Committee Preparation

General Objective

This course aims to develop participants’ skills in conducting personal

interviews to ensure selecting the right person for the job.

Contents

• Scientific Approach to Personal Interviews

• Preparing Questions Asked by Different Members of the

Committee

• Analyze and Evaluate Job Candidate In line with HR Strategies

Targeted Trainees

• Members of Interviewing Committees

• HR Managers and Head of Departments

• Personnel Managers and Head of Departments

• Branches Representatives in Different Regions and Wilayas who

are involved in Recruiting, Interviewing and Selecting

• Managers and Heads of Departments of Planning, Professional

Development and Training

Duration

Five days.

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Personal Development Programs


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Dealing with Work Stress

General Objective

This course aims to develop participants’ skills in dealing with work

stress, understanding stress causes and its impact on work and managing

stress effectively.

Contents

• Work Stress Concepts and Symptoms

• Work Stress Source and Causes

• Consequences of Stress at Work

• Work Stress Treatment Techniques

Targeted Trainees

Employees of different types and all ranks in public and private

sectors.

Duration

Three days.


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Interpersonal Skills

General Objective

This course aims to help participants’ master capabilities demanded in

today’s world through providing them with information and basic skills

to improve their interpersonal skills to ensure better communication

with the organization’s internal and external audiences.

Contents

• Using Different Behavior Concepts in Dealing with Audience

• Effective Communication Elements

• Personality Concept and Types

• Dealing Effectively with all Personality Types

• Dealing Effectively with Audience, Work place Superiors,

Colleagues and Subordinates

Targeted Trainees

Employees whose jobs require direct communication with others in

public and Private sectors.

Duration

Three days.


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Communication Skills

General Objective

This course aims to help participants’ develop their communication

skills, effective listening and building positive relationships at work to

ensure that work is done properly and goals are achieved.

Contents

• Communication Nature, Concept, Importance and Elements

• Types of Communication

• Effective Listening: Dynamic Process

• Communication Barriers

• Effective Communication Basics and Strategies

Targeted Trainees

Employees whose jobs require social interaction and willing to acquire

effective communication skills.

Duration

Three days.


�1

Self-Management

General Objective

This course aims to help participants’ improve their self-management

skills and to provide an insight that helps trainees develop interpersonal

and leadership skills.

Contents

• Self-Management Basic Concepts

• Different Areas of Self-Understanding

• The Self and Others

Targeted Trainees

Employees of different types and all ranks in public and private

sectors.

Duration

Three days.


�2

Presentation Skills

General Objective

This course aims to help participants’ develop their presentation skills

and improve their personal performance through practicing a wide

range of techniques that strengthen the capacity to present their ideas,

projects and reports effectively.

Contents

• Presentation Concepts and Importance

• Planning Presentation

• Doing Your Presentation

• Presentation Workshop

Targeted Trainees

Employees whose jobs require report preparing, writing and giving

presentation at different levels in public and private sectors.

Duration

Three days.


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Professional Distinction

General Objective

This course aims to help participants’ develop their skills to motivate

employees and help them demonstrate distinguished performance and

achieve work goals. It also improves participants’ skills to make the

best use of the available resources.

Contents

• Professional Distinction Concept

• Determining Vision and Goals

• Professional Distinction Principles

• Self Confidence

• Encouraging Employee Initiative

Targeted Trainees

Employees at different levels in public and private sectors.

Duration

Two days.


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Persuasion Skills

General Objective

This course aims to help participants’ develop their persuasion

skills which represent a major ingredient in decision making and the

achievement of work goals.

Contents

• Negotiation and Persuasion: Concept, Importance and Goals

• Negotiation and Persuasion Stages and Requirements

• Negotiation Basic Rules (Creating the Right Atmosphere)

• Effective Persuasion Elements (Knowledge, Communication and

Listening)

• Application of Persuasion and Communication Skills

Targeted Trainees

Employees at different levels in public and private sectors.

Duration

Three days.


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Advanced Thinking Skills

General Objective

This course aims to help participants’ understand the unlimited

potentials of human mind and use basic thinking skills and tools to

develop problem solving skill at work.

Contents

• Learning Basic Thinking Skills

• Potential of the Human Brain and mental Abilities

• Ability to Learn, Think Creatively and Solve Problems

Targeted Trainees

Employees whose jobs require problem analysis and providing solutions

and suggestions to develop work in public and private sectors.

Duration

Two days.


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Time Management

General Objective

This course aims to help participants’ develop their skills to make

the best use of their time and it introduces them to time management

strategies to ensure effective and efficient work performance.

Contents

• Time Management: Concepts, Principles and Methods

• Scheduling , planning and Control of Time

• Time Management Strategies

• Time Wasting - How to overcome

Targeted Trainees

Employees whose jobs require using time effectively in public and

private sectors.

Duration

Three days.