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MK-91HAP009-05
Hitachi Application Protector
Quick Install and Configuration Guide for Microsoft® Applications
FASTFIND LINKS
Document Organization
Product Version
Getting Help
Contents
ii
Hitachi Application Protector Quick Install and Configuration Guide for Microsoft® Applications
Copyright © 2011-2014 Hitachi, Ltd., Hitachi Data Systems Corporation. All rights reserved.
No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording, or stored in a database or retrieval system for any purpose without the express written permission of Hitachi, Ltd.
(hereinafter referred to as “Hitachi”) and Hitachi Data Systems Corporation (hereinafter referred to as “Hitachi Data Systems”).
Hitachi Data Systems reserves the right to make changes to this document at any time without notice and assumes no responsibility for its use. This document contains the most current
information available at the time of publication. When new and/or revised information becomes available, this entire document will be updated and distributed to all registered users.
All of the features described in this document may not be currently available. Refer to the most
recent product announcement or contact your local Hitachi Data Systems sales office for
information about feature and product availability.
Notice: Hitachi Data Systems products and services can be ordered only under the terms and conditions of the applicable Hitachi Data Systems agreements. The use of Hitachi Data Systems products is governed by the terms of your agreements with Hitachi Data Systems.
Hitachi is a registered trademark of Hitachi, Ltd. in the United States and other countries. Hitachi
Data Systems is a registered trademark and service mark of Hitachi, Ltd. in the United States and other countries.
All other trademarks, service marks, and company names are properties of their respective
owners.
Microsoft product screen shots are reprinted with permission from Microsoft Corporation.
Contents iii
Hitachi Application Protector Quick Install and Configuration Guide for Microsoft® Applications
Contents
Preface .................................................................................................... v
Intended Audience................................................................................................... vi Product Version ....................................................................................................... vi Document Revision Level ......................................................................................... vi Documentation related to Application Protector ......................................................... vii Related Documents ................................................................................................. viii Document Conventions ............................................................................................ ix
Convention for Storage Capacity Values ..................................................................... x
Document Organization ............................................................................................. x
Getting Help ............................................................................................................ xi Comments ............................................................................................................... xi
Introduction .......................................................................................... 1-1
Overview ............................................................................................................... 1-2
Supported Operating Systems ................................................................................ 1-3
Prerequisites ......................................................................................................... 1-4
Hardware Prerequisites ....................................................................................... 1-4
Software Prerequisites ........................................................................................ 1-4
Microsoft® Applications Prerequisites .................................................................. 1-5
Application Protector Server Pre-installation Prerequisites ..................................... 1-6
Application Protector Client Pre-installation Prerequisites ...................................... 1-7
Registering SharePoint Server Writer Services ...................................................... 1-8
Reviewing the Application Protector Configuration Flow ........................................... 1-9
Restrictions and Considerations for Operating Application Protector ........................ 1-10
Limitations ....................................................................................................... 1-10
Operation Restrictions and Considerations ......................................................... 1-13
iv Contents
Hitachi Application Protector Quick Install and Configuration Guide for Microsoft® Applications
Installing Application Protector ............................................................... 2-1
Application Protector System configuration .............................................................. 2-2
Managing Application Protector Server Installations.................................................. 2-6
Installing the Application Protector Server ............................................................ 2-6
Upgrading the Application Protector Server ........................................................ 2-10
Repairing the Application Protector Server .......................................................... 2-13
Removing the Application Protector Server ......................................................... 2-16
Managing Application Protector Client Installations ................................................. 2-19
Installing the Application Protector Client ........................................................... 2-19
Updating the Application Protector Client ........................................................... 2-23
Changing the Application Protector Client ........................................................... 2-25
Repairing the Application Protector Client ........................................................... 2-28
Removing the Application Protector Client .......................................................... 2-31
Silent Installation of Application Protector Server and Client ................................... 2-34
HAPRO Server and Client Silent Installation ........................................................ 2-35
HAPRO Server and Client Silent Removal ............................................................ 2-35
Configuring Application Protector ............................................................ 3-1
Understanding the Service Account Permissions ....................................................... 3-2
Licensing Application Protector ............................................................................... 3-4
Viewing Licenses ................................................................................................ 3-4
Activating the License ......................................................................................... 3-4
Preface v
Hitachi Application Protector Quick Install and Configuration Guide for Microsoft® Applications
Preface
This document provides instructions for installing Hitachi Application Protector (hereinafter referred to as Application Protector or HAPRO).
This section includes the following topics:
Intended Audience
Product Version
Document Revision Level
Documentation Related to Application Protector
Related Documents
Document Organization
Document Conventions
Convention for Storage Capacity Values
Getting Help
Comments
vi Preface
Hitachi Application Protector Quick Install and Configuration Guide for Microsoft® Applications
Intended Audience This guide is intended for the customers and Hitachi Ltd. partners who license,
and use the Hitachi Adaptable Modular Storage (AMS), Hitachi Network Attached Storage (HNAS), Hitachi Virtual Storage Platform (VSP), Hitachi
Unified Storage, and Hitachi Unified Storage VM, and Hitachi Virtual Storage Platform G1000 (VSP G1000) administrators as well as application backup administrators involved in installing, configuring, and operating Hitachi
Application Protector.
Readers of this document should be familiar with the following:
Microsoft® Exchange Server® system administration
Microsoft® SQL Server® system administration
Microsoft® SharePoint Server® system administration
System back up and maintenance
Product Version This document revision applies to Hitachi Application Protector Version 2.8 or later.
Document Revision Level
Revision Date Description
MK-91HAP009-00 January 2012 Initial release
MK-91HAP009-01 September 2012 Revision 1, supersedes and replaces MK-91HAP009-00
MK-91HAP009-02 March 2013 Revision 2, supersedes and replaces MK-91HAP009-01
MK-91HAP009-03 August 2013 Revision 3, supersedes and replaces MK-91HAP009-02
MK-91HAP009-04 February 2014 Revision 4, supersedes and replaces
MK-91HAP009-03
MK-91HAP009-05 July 2014 Revision 5, supersedes and replaces MK-91HAP009-04
Preface vii
Hitachi Application Protector Quick Install and Configuration Guide for Microsoft® Applications
Documentation Related to Application Protector
In the following table, Hitachi Application Protector is abbreviated to HAPRO.
Manual name (Document number)
Description Installation
Configuration Operation Maintenance
Quick Install and
Configuration Guide for Microsoft® Applications
(MK-91HAP009)
Installation of the HAPRO
client and server
Prerequisites and restrictions common to HAPRO Exchange Server,
SharePoint Server and
SQL Server documents.
◎ ○
User Guide for
Microsoft® Exchange Server
(MK-91HAP005)
The configuration to use
HAPRO after installing the HAPRO Client and HAPRO Server. License setup, setup of a log level, etc.
Uninstalling HAPRO.
Descriptions of the HAPRO Snapshot function and
usage using GUI.
Descriptions of the HAPRO
log management function.
The unique contents of
HAPRO Exchange Server, SharePoint Server and SQL Server are written in each user’s guide.
◎ ◎
User Guide for
Microsoft® SharePoint Server®
(MK-91HAP006)
User Guide for Microsoft® SQL Server®
(MK-91HAP007)
CLI Guide for Microsoft® Applications
(MK-91HAP021)
Description of the HAPRO CLI functions.
◎
viii Preface
Hitachi Application Protector Quick Install and Configuration Guide for Microsoft® Applications
Manual name
(Document number) Description
Installation
Configuration Operation Maintenance
Troubleshooting Guide for Microsoft® Applications
(FE-91HAP010)
Reference guide to log output from HAPRO.
Actions when any
problems occurr in HAPRO.
Descriptions of the
messages output by HAPRO (cause and actions).
Descriptions of the log
information when any
problems occurred in HAPRO.
○ ◎
[Legend] ◎:Most relevant manual ○:Relevant manual
Related Documents
Hitachi Application Protector User Guide for Microsoft® Exchange Server®,
MK-91HAP005
Hitachi Application Protector User Guide for Microsoft® SharePoint Server®, MK-91HAP006
Hitachi Application Protector User Guide for Microsoft® SQL Server®, MK-91HAP007
Hitachi Application Protector CLI Guide for Microsoft® Applications, MK-91HAP021
Hitachi Application Protector Troubleshooting Guide for Microsoft® Applications, FE-91HAP010
Hitachi Storage Adapter for Microsoft® Volume ShadowCopy Service
V04.11 User's Guide, MK-09DF8197
Hitachi Volume Shadow Copy Services (VSS) Hardware Provider User’s Guide, MK-09DF8197
Hitachi NAS Platform™ and Hitachi High-performance NAS platform™ powered by BlueArc® System Administration Guide, MK-96BA002
Preface ix
Hitachi Application Protector Quick Install and Configuration Guide for Microsoft® Applications
Document Conventions This document uses the following typographic conventions.
Convention Description
Bold Indicates the text on a window, other than the window title, including
menus, menu options, buttons, fields, and labels. Example: Click Next.
Italic Indicates a variable, which is a placeholder for actual text provided by
the user or system. Example: copy source-file target-file
NOTE: Angled brackets (< >) are also used to indicate variables.
screen/code Indicates the text that is displayed on screen or entered by the user.
Example: # pairdisplay -g oradb
< > angled
brackets
Indicates a variable, which is a placeholder for actual text provided by
the user or system. Example: # pairdisplay -g <group>
NOTE: Italic font is also used to indicate variables.
[ ] square brackets
Indicates the optional values. Example: [ a | b ] indicates that you can choose a, b, or nothing.
{ } braces Indicates the required or expected values. Example: { a | b } indicates that you must choose either a or b.
| vertical bar Indicates that you have a choice between two or more options or arguments. Examples:
[ a | b ] indicates that you can choose a, b, or nothing.
{ a | b } indicates that you must choose either a or b.
|| double vertical
bar
Indicates that you have a choice between two or more options or
arguments. Examples:
[a || b] indicates that you can choose a, b, or nothing.
{a || b} indicates that you must choose either a or b.
underline Indicates the default value. Example: [ a | b ]
This document uses the following icons to draw attention to information.
Icon Meaning Description
Tip Tips provide helpful information, guidelines, or suggestions for
performing tasks more effectively.
NOTE Calls attention to important and/or additional information.
CAUTION Failure to take or avoid a specified action can result in adverse conditions or consequences (for example, loss of access to
data).
WARNING Failure to take or avoid a specified action can result in severe
conditions or consequences (for example, loss of data).
x Preface
Hitachi Application Protector Quick Install and Configuration Guide for Microsoft® Applications
This document uses the following conventions for support matrix.
Conventions Description
Features that are fully functional and available in Hitachi Application
Protector.
x Features that are not functional or not available in Hitachi Application Protector.
Not Supported Features that are not supported by Hitachi Application Protector.
Convention for Storage Capacity Values Storage capacity values for the Hitachi Data Systems storage products are
calculated based on the following values:
Hard Disk Drives (HDDs and SDDs)
Physical Disk Capacity
Logical Units (Block size = 512 B)
(Logical Disk Capacity)
1 KB = 1,000 bytes 1 KB (kilobyte) = 1,024 bytes
1 MB = 1,0002 bytes 1 MB (megabyte) = 1,0242 bytes
1 GB = 1,0003 bytes 1 GB (gigabyte) = 1,0243 bytes
1 TB = 1,0004 bytes 1 TB (terabyte) = 1,0244 bytes
1 PB = 1,0005 bytes 1 PB (petabyte) = 1,0245 bytes
1 EB = 1,0006 bytes 1 EB (exabyte) = 1,0246 bytes
Document Organization The following table provides thumbnail descriptions of the chapters. Click the
chapter name in the first column to go to that chapter. The first page of every chapter contains links to the contents.
Chapters Description
Chapter 1,
Introduction
This chapter provides an introduction of Application
Protector.
Chapter 2, Installing
Application Protector
This chapter provides the details of installing
Application Protector.
Chapter 3,
Configuring Application Protector
This chapter provides information about mandatory
configuration (first time) after installing Application Protector.
Preface xi
Hitachi Application Protector Quick Install and Configuration Guide for Microsoft® Applications
Getting Help If you need to call the Hitachi Data Systems Support Center, make sure to
provide the following items:
The circumstances surrounding the error or failure.
Debug information acquired by executing the HAPRO_DUMP command.
For details about the HAPRO_DUMP command, refer to the Hitachi
Application Protector CLI Guide for Microsoft® Applications.
The Hitachi Data Systems customer support staff is available 24 hours a day,
seven days a week. If you need technical support, log on to the Hitachi Data Systems Portal for contact information: https://portal.hds.com.
Comments Please send us your comments on this document: [email protected]. Include the document title and number, including the revision level (for
example, -07), and refer to specific sections and paragraphs whenever possible. All comments become the property of Hitachi Data Systems.
Thank you!
1
Introduction 1-1
Hitachi Application Protector Quick Install and Configuration Guide for Microsoft® Applications
Introduction
This document describes how to install the Hitachi Application Protector
(hereinafter referred to as Application Protector or HAPRO).
This chapter describes the following topics:
Overview
Prerequisites
Reviewing the Application Protector Configuration Flow
Restrictions and Considerations for Operating Application Protector
1-2 Introduction
Hitachi Application Protector Quick Install and Configuration Guide for Microsoft® Applications
Overview Application Protector is application protection software that uses storage
snapshots for backups. It also uses recovery time objective (RTO) and recovery point objective (RPO) for database recovery, based on client-server
architecture.
Application Protector supports Microsoft® Exchange Server®, Microsoft® SQL
Server®, and Microsoft® SharePoint Server® (hereinafter referred to as Exchange Server, SQL Server, and SharePoint Server respectively).
Application Protector Server is installed on the host running the supported
Microsoft® Application. Application Protector Server helps backup and storage administrators to create shadow copies, also known as snapshots, of the
storage logical units (LUNs) hosting the supported Microsoft® Application databases.
Application Protector Client is a graphical user interface (GUI) Microsoft® Management Console (MMC) snap-in that allows the Administrators to manage
Application Protector Servers remotely. MMC provides access to Application Protector functions including snapshot and schedule management as well as recovering the protected databases for the supported Microsoft® Application
installed on the server.
NOTE: You cannot create a combined snapshot of multiple entities that have
storage LUNs coming from dissimilar storage systems (such as VSP, HUS VM, AMS, HNAS, HUS, and VSP G1000 and that are supported by Application
Protector). Application Protector supports creating combined snapshot of application database entities that are mounted on a similar type of storage system LUNs.
In addition, the command line interface (CLI) tool, HAPRO.exe, provides functions that are similar to the MMC-based snap-in GUI. For more details on CLI commands, refer to the manual, Hitachi Application Protector CLI Guide
for Microsoft Applications.
Introduction 1-3
Hitachi Application Protector Quick Install and Configuration Guide for Microsoft® Applications
Supported Operating Systems The following table lists the supported Microsoft® Windows Operating System
versions and the supported Microsoft® Applications for Application Protector.
Table 1-1 Supported Microsoft® Applications for Application Protector
Microsoft® Application
Version
Microsoft® Windows Operating System
Win2008 R2 SP1 64-bit
Win2012 64-bit
Win2012 R2 64-bit
Microsoft®
Exchange Server
2007 SP1 x x x
2007 SP2 x x x
2007 SP3 x x
2010 x x
2010 SP1 x x
2010 SP2 x x
2010 SP3 x
2013 x
2013 SP1 x x
Microsoft® SQL
Server®**1
2005 SP3 x x
2005 SP4 x x
2008 SP1 x x
2008 SP2 x x
2008 SP3 x x
2008 R2 SP1 x x
2008 R2 SP2 x x
2008 R2 SP1 MSFC **2 x x
2008 R2 SP2 MSFC **2 x x
2012
2012 SP1
Microsoft® SharePoint
Server®
2007 SP1 x x x
2007 SP2 x x
2007 SP3 x x
2010 SP1 x x
**1 Application Protector does not support configurations in which the SQL Servers of different versions are mixed.
**2 In Windows 2008, Microsoft® Cluster service is known as Microsoft Failover Cluster (MSFC). Application Protector supports MSFC in 2 Node Active-Passive configurations. For more details, see the section for configuring and protecting database entities in a Cluster setup, in the Hitachi Application Protector for SQL Server User Guide.
1-4 Introduction
Hitachi Application Protector Quick Install and Configuration Guide for Microsoft® Applications
Prerequisites This section describes the hardware, software, and HAPRO client and server
prerequisites.
Hardware Prerequisites
The following table describes the hardware prerequisites for Application
Protector.
Table 1-2 Hardware Prerequisites
Item Description
System Processor 64 bit, 1.5 GHz (Dual Core Recommended)
System Memory 2 GB
Install Free Disk Space 20 MB (Minimum)
Networking Gigabit Ethernet Recommended
Software Prerequisites
The following table describes the software prerequisites for Application
Protector.
Table 1-3 Application Protector Server Software Prerequisites
Item Description
Supported
Operating Systems
• Microsoft® Windows 2008 R2 SP1
• Microsoft® Windows Server 2012
• Microsoft® Windows Server 2012 R2
Application Software
• Microsoft® Exchange Server 2007 SP1,SP2,SP3
• Microsoft® Exchange Server 2010 Non-SP, SP1, SP2, SP3
• Microsoft® Exchange Server 2013 Non-SP, SP1
• Microsoft® SQL 2005 SP3 and above (x86 & x64)
• Microsoft® SQL 2008 SP1 and above (x86 & x64)
• Microsoft® SQL 2008 R2 SP1 and above (x86 & x64)
• Microsoft® SQL 2012 Non-SP and above (x64)
• Microsoft® SharePoint 2007 SP2 and above
• Microsoft® SharePoint 2010 SP1 and above
Introduction 1-5
Hitachi Application Protector Quick Install and Configuration Guide for Microsoft® Applications
Item Description
Hitachi Applications
• Hitachi HNAS VSS Provider v 8.1, 8.2, 10.0, 10.2, 11.0, 11.1
• Hitachi Storage Adapter for Microsoft® Volume Shadow Copy
Service V04.11.0
Other Applications • Microsoft .NET Framework 3.5 SP1
• MMC v3.0
In addition, the service in the following table must be in operation.
Table 1-4 Related Service
Service Name Display Name The kind of the startup Remarks
VSS Volume Shadow Copy Manual or Automatic It is a service to make backups, such as Volume
Shadow Copies.
Microsoft® Applications Prerequisites
Microsoft® Applications must have the corresponding writer services installed
and configured on the server machine.
The following table describes the Microsoft Applications writer services.
Table 1-5 Microsoft Application Prerequisites
Microsoft® Application
Writer Service Registering Writer Service
Exchange Server® Microsoft® Exchange
Information Store
Registered automatically
SQL Server® SQL Writer Service Registered automatically
SharePoint Server®
2007
Windows® SharePoint
Services VSS Writer
Use the following command:
“stsadm –o registerwsswriter”
For more details, see Registering SharePoint Server Writer Services.
SharePoint Server®
2010
SharePoint 2010 VSS Writer Use the following command:
“stsadm –o registerwsswriter”
For more details, see Registering SharePoint Server Writer Services.
1-6 Introduction
Hitachi Application Protector Quick Install and Configuration Guide for Microsoft® Applications
Application Protector Server Pre-installation Prerequisites
You must perform the following tasks prior to installing the Application Protector
Server.
Microsoft® applications and the corresponding Writer services must be installed and registered.
Appropriate VSS Provider must be installed and configured on the application server.
SharePoint Server writer services must be installed and registered. For more information on registering, see Registering SharePoint Server Writer Services
SQL Server writer services must be running for the connected SharePoint Server.
AMS, VSP, HUS VM, HNAS, HUS, or VSP G1000 LUNs must be created and mounted on the target server on which the supported Microsoft®
Application is installed and running.
AMS, VSP, HUS VM, HNAS, HUS, or VSP G1000 LUNs must be formatted using NTFS file system and Application database objects mounted on these
LUNs.
CAUTION! All application instance database object files (database and logs) that
need to be protected using Application Protector must be mounted on either AMS, VSP, HUS VM, HNAS, HUS, or VSP G1000 LUNs. Application Protector does not
support mixed storage LUNs, such as LUNs coming from dissimilar storage systems and its models.
Hitachi Storage Adapter for Microsoft® Volume ShadowCopy Service to
create storage hardware snapshots or Shadow Images on the backend storage system.
NOTE: The hardware provider is configured using VSS provider configuration
utility with the details for accessing the storage system or its other prerequisite configuration software, such as CCI/Raidcom Manager/HORCM.
Hitachi HNAS Controller has VSS access enabled (on SMU Web UI set this by navigating to Home > Server Settings > VSS Access Configuration).
The Hitachi AMS, HUS P-VOLs exposed on the server have pre-created S-VOLs with a resting state as PSUS (a prerequisite for Shadow Image (SI) snapshots) using the VSS Provider UI.
The Hitachi AMS and HUS P-VOLs exposed on the server have pre-created S-VOLs. In addition, configure VSS Provider with the controller IPs for AMS/HUS.
Introduction 1-7
Hitachi Application Protector Quick Install and Configuration Guide for Microsoft® Applications
Hitachi VSP, HUS VM, and VSP G1000 has the CCI (HORCM) configured and running. VSS provider must be configured with the serial number of the VSP, HUS VM, and VSP G1000 system. For more details, see Hitachi
Storage Adapter for Microsoft® Volume ShadowCopy Service V04.11 User's Guide.
Hitachi VSP, HUS VM, and VSP G1000 must have the S-VOLs pre-created
having relationship status as PAIR.
Application Protector provides limited support for Cluster Continuous Replication (CCR) environment of Exchange Enterprise Server 2007.
In a cluster environment, you may plan to switch Application Protector to
the other cluster nodes for backup and recovery. It is recommended that you always store the Application Protector metadata on a storage LUN that can be shared and made accessible from the active and the designated
passive cluster node.
Application Protector Server must be set up to handle failover and failback
scenarios in the SQL Server clustered environment. This is a one-time
configuration and is required for the cases where you may want to switch
the backup to a new active cluster node or perform the database
recovery on a different node than the one on which the snapshot was
actually created.
WARNING! You must specify the mount point that is located on a non-clustered
disk. Windows does not support mounting a LUN on a clustered disk when working with MSCS or MSFC cluster.
See the following for more information about setting up Application Protector
in a clustered environment for Exchange Server and SQL Server:
Hitachi Application Protector User Guide for Microsoft® Exchange Server®
Hitachi Application Protector User Guide for Microsoft® SQL Server®
For more information about configuring Hitachi applications, see:
Hitachi Volume Shadow Copy Services (VSS) Hardware Provider User’s Guide
Hitachi NAS Platform™ and Hitachi High-performance NAS platform™ powered by BlueArc® System Administration Guide
Application Protector Client Pre-installation Prerequisites
You must perform the following tasks prior to installing Application Protector Client.
1. Microsoft® .NET Framework 3.5 must be installed on the Client machine.
2. MMC version 3.0 must be installed on the Client machine if it is not there
by default.
1-8 Introduction
Hitachi Application Protector Quick Install and Configuration Guide for Microsoft® Applications
Registering SharePoint Server Writer Services
Registering the SharePoint Writer provides the list of available databases to
perform snapshots related activities.
To register SharePoint server writer
1. Go to the command prompt.
2. Change the command path to %ProgramFiles%\Common
Files\Microsoft Shared\Web Server Extensions\12\BIN for SharePoint Server 2007 SP2.
OR
Change the command path to %ProgramFiles%\Common
Files\Microsoft Shared\Web Server Extensions\14\BIN for SharePoint Server 2010 SP1.
3. Type the following command to register the SharePoint Server writer services:
Stsadm –o registerwsswriter
Introduction 1-9
Hitachi Application Protector Quick Install and Configuration Guide for Microsoft® Applications
Reviewing the Application Protector Configuration Flow The following figure illustrates the Application Protector environment
configuration flow.
Figure 1-1 Application Protector environment configuration flow chart
1
Configuration for prerequisites
Installation and configuration of VSS Provider
(See:Hitachi Storage Adapter for Microsoft® Volume
ShadowCopy Service V04.9 User's Guide)
Storage configuration (assignment of P-VOL and create PAIR)
(See:Users guide for supported storage)
Allocate the data of the target application to the HAPRO
supporting storage, or verify that the data of the target application has been allocated to the HAPRO supporting storage.
Registration of VSS Writer service
(See: "Prerequisites" in this document)
Refer to the "Prerequisites" of each HAPRO User's Guide for
the other prerequisites.
2
Installing HAPRO Server
Install HAPRO Server in the Application server
(See: Installing the Application Protector Server in this manual)
3
Installing HAPRO
Client
Install HAPRO Client in Application Server or host that can be accessible to Application server.
(See: Installing the Application Protector Client in this manual)
Configure the service account
(See: Configuring Service Account Credential in HAPRO
Users Guide)
Register the HAPRO license
(See: Licensing Application Protector in each User’s
Guide for HAPRO)
4
Configuring HAPRO
1-10 Introduction
Hitachi Application Protector Quick Install and Configuration Guide for Microsoft® Applications
Restrictions and Considerations for Operating Application Protector
HAPRO has some restrictions and considerations on installation and operation.
This section describes the following:
Restrictions and considerations for the HAPRO environment (environment for operation or installation)
Restriction and considerations for operating HAPRO.
Limitations
The following table describes limitations when installing or operating HAPRO. Items 1 to 3 in the following table are all prerequisites not only for installation
but also for using HAPRO after installation.
Table 1-6 Limitation for HAPRO environment
Item Contents
Restricting HAPRO configuration Do not allocate multiple application data on same LUN.
Restricting the number of LUNs
Microsoft Windows gives up to 255 LUNs per host. If the VSS
Provider tries to map the LUN number more than 255 for the backup
target S-VOL, this backup operation will fail as Windows cannot recognize the specified LUN number. Therefore, specify the LUN number 254 or less.
Restricting reverting If user didn't have appropriate privileges, the revert operation may not be performed. Assign “Administrator” privileges to SQL server
roles of “public” and “sysadmin”. Then, you can perform revert operation.
Restricting calling VSS provider
function at reverting operation
If the VSS provider processing has failed at reverting operation,
P-VOL may be offline. In this case, the user must set disk as online manually. For the details, see Hitachi Storage Adapter for Microsoft® Volume ShadowCopy Service V04.9 User's Guide or visit http://support.microsoft.com/kb/2668865.
Restricting volume configuration
for disk
The configuration containing multiple volumes for one disk is not
supported.
Restriction due to the
configuration change
If the user has changed the application configuration, recovery,
or revert using the Snapshot, which was retrieved before changing the configuration, it cannot be used. If the configuration has changed, a Snapshot needs to be obtained again.
Restriction on Snapshot retrieval against the volume mounted on the directory
If a user mounts the directory on the storage which is not supported by HAPRO and locates the entity on the volume, a Snapshot cannot be retrieved.
Source volume and mount point need to be the storages supported by HAPRO.
Introduction 1-11
Hitachi Application Protector Quick Install and Configuration Guide for Microsoft® Applications
Item Contents
Precautions on entity configuration when executing Revert Snapshot
Do not store any data other than the Revert Snapshot target entity in the volume in which the Revert Snapshot target entity data is stored.
Restriction when a Snapshot is mounted on another server
1. Snapshot created for the HNAS volume cannot be mounted on another server.
2. A server on which a Snapshot is created and a server on which a snapshot to be mounted should use the same OS version.
System database on the SQL Server
Do not locate the system database on the SQL Server to the backup target volume of HAPRO.
When using the Replace Target Database Files with the Revert
option in Recover
Do not store any data other than the target entity of the Replace Target Database Files with the Revert option in the volume in which
the target entity data of the Replace Target Database Files with
Revert option is stored.
Consistency of a Snapshot
created using HAPRO for SQL
When you plan database backup and recovery using HAPRO for SQL,
follow the procedure supported by the applicable business application (SharePoint, SAP) which uses the database. Note that HAPRO for SQL only guarantees the consistency of the database and not applications using the DBs.
Functions of Exchange Server 2013
The following functions of High Availability and Site Resilience are not supported.
-Support for multiple databases per disk
-Automatic reseed
-Automatic recovery from storage failures
-Lagged copy enhancements
Reference URL: http://technet.microsoft.com/en-us/library/ jj150540(v=exchg.150).aspx
Limitation of the usable
characters for Entity
Do not include “|” (vertical bar) in the name of the backup target
Entity.
Upgrading from HAPRO v2.0 When upgrading HAPRO from v2.0, please upgrade both HAPRO
Server and Client. Also, please configure the Service Account again after upgrading from v2.0. Otherwise, you cannot use fully HAPRO features.
Precautions when using RDM LUs on VMware
1. When configuring RDM LUs, set [Physical Compatibility Mode].
2. When creating and mounting snapshots for RDM LUs, the
mountable server configuration is any of the following.
- A Virtual machine which created the snapshots.
- A different virtual machine on the ESXi Server on which the virtual machine created the snapshots is running.
- A virtual machine on the different ESXi Server from the ESXi Server on which the virtual machine created the snapshots is running.
Restrictions on the number of nodes in SQL Server 2012
AlwaysOn environments.
AlwaysOn Failover cluster instance supports the two nodes cluster configuration.
Also, AlwaysOn Availability Groups supports one Primary Server and up to four Secondary Servers.
1-12 Introduction
Hitachi Application Protector Quick Install and Configuration Guide for Microsoft® Applications
Item Contents
Restrictions on the environments when executing Restore Entity and Recover Entity in SQL Server 2012 AlwaysOn environments
(AlwaysOn Availability Groups)
It is needed to configure with the same service account and password on each server.
Note that this restriction is not applicable if the following options are specified.
- CLI
Specifying --disableautorecovery.
- GUI
Checking "Disable auto recovery (AlwaysOn Availability Groups)" in the "Select Recovery Options" window.
Considerations for "SQLBackupFolder" to be set in
SetConfig.
1. The shared folder should be accessible from a secondary node via the UNC path.
2. A name of the shared folder should be the specified folder name.
Example:
Specified folder: C:\temp\AGBackup
Shared folder name: AGBackup
3. There should be some free space in which the full backup data and the log backup data of the primary database can be stored temporarily.
Restrictions on HAPRO remote configuration
Connection between HAPRO Client and HAPRO Server which are belonging to the different domains is not supported.
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Hitachi Application Protector Quick Install and Configuration Guide for Microsoft® Applications
Operation Restrictions and Considerations
The following table describes the restrictions and considerations for operating HAPRO.
Table 1-7 Restrictions and considerations for operating HAPRO
Item Contents
Specifying File and
Directory path
Application Protector does not allow specifying special character
including comma(,), colon(:), and other delimiter characters when the user specifies LUN, directory path, and file name. If specified, the required operation such as creating a Snapshot will fail.
UNC path only supports Granular Recovery (EXG) and RFR archive log
(SQL) functions. Other functions are not supported by UNC path.
Restricting
consecutive creation of snapshot
Snapshot will fail. Snapshot creation is an asynchronous process using
the Microsoft VSS subsystem. A snapshot cannot be created if VSS is in the busy status by doing backup or restore on any other object iSCSI LUN from a third party VSS enabled requestor. When any operations through the VSS subsystem (creating, mounting and reverting Snapshot) are performed, leaving more than one minute interval between the operations is recommended.
Restricting for deleting
Entity
When the Entity is deleted, operations such as displaying, deleting,
mounting, unmounting and reverting Snapshot may not be able to perform. You need to delete an entity, database, or snapshot using HAPRO GUI only
Execution time for deleting Snapshot
Snapshot deletion may take time depending on the environmental conditions such as configurations.
Restricting Snapshot creation
Snapshot creation fails, if the error code “80042314” is included in the error message, the error may be displayed because a high load is put on the system.
In this case, take the following actions:
1. Create a Snapshot when the load on the system is low.
2. Reduce the target entity to create a Snapshot.
When an error has
occurred in the VSS Provider
If error code “80042306”is included in the error code when an error
has occurred during the HAPRO operation, a problem may have occurred in the VSS Provider.
Take the appropriate action according to the VSS Provider manual.
Precautions on
operating Revert
If either the Revert Snapshot or optional Revert operation of Recovery
has failed and the error message “800423fe” has been included, check the following:
Verify that no other disk having the same disk signature as the P-VOL exists.
If the same disk signature as P-VOL exists, change the disk signature.
Maximum number of target volumes to create the Snapshot
The maximum number of volumes that can be included in the Snapshot per Snapshot creation is 64. To create the Snapshot for more than 65 volumes, set the number of volumes included in one Snapshot to less than 64 and create Snapshots over several times.
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Item Contents
Precautions to
execution user
Use the administrative user account to access the HAPRO Client.
Error event logs occurred during Recovery or Restore and Revert operations.
Error event logs may be recorded in the OS event log against the target entity. Error event logs to be output:
Log Name: Application
Source: MSExchange Search Indexer
Event ID: 104
Task Category: General
Level: Error
Description:
Exchange Search Indexer failed to enable the Mailbox Database <target entity name> (GUID = <GUID of the target entity>) after <the number of retries> tries. The last failure was: MapiExceptionMdbOffline…
The above event logs may occur when the database is suspended.
If the event logs were output during the database is suspended by the HAPRO operation, no problem even if you ignore the event logs.
Error event logs occurred during the HAPRO operation
If the mailbox database which manages the system mailbox is suspended, or if the mailbox database is the target database to be operated by HAPRO, error event logs may be recorded in the OS event
log.
Log Name: Application
Source: MSExchange Management Application
Event ID: 5000
Task Category: AdminAuditLog
Level: Error
Description:
Failed to save admin audit log for this cmdlet invocation.
To avoid the above error event logs, take the all following actions:
Move the mailbox to a database other than the HAPRO operation target database.
Place the mailbox database which manages the system mailbox,
online.
When a Snapshot
cannot be deleted
If a Snapshot created by HAPRO has been deleted due to the storage
operation or any other reasons, a Snapshot cannot be deleted from HAPRO.
In this case, delete a Snapshot of HAPRO using ”-deletemetadata” in HAPRO_SYNC utility.
For the details of HAPRO_SYNC utility, refer to the manual, Hitachi
Application Protector CLI Guide for Microsoft® Applications.
Introduction 1-15
Hitachi Application Protector Quick Install and Configuration Guide for Microsoft® Applications
Item Contents
Precaution when
performing Recover Entity in the Exchange Server environment
HAPRO cannot use the latest transaction log (Enn.log) when mounting
the database.
To perform the recovery including the latest transaction log (Enn.log),
dismount the database before performing recovery.
Error display to users Error notification methods to users are as shown below.
CLI operation: Output to the command prompt
Output to log file
GUI operation: Output to the pop-up window
Output to log file
Execution of schedule: Output to log file
Precaution for recovery
If only S-VOL of a volume has deleted when multiple volumes are included in a Snapshot set, an error occurs and terminated as the required backup does not exist for recovery.
In this case, delete a target Snapshot and create a Snapshot again.
Precaution when
operating a Snapshot
Do not use the access Snapshot with more than one server
simultaneously.
Precaution when
creating a Snapshot
Ensure that a Snapshot is not mounted in HAPRO while also creating a
new snapshot.
Limitation of the characters to be input
Multibyte characters cannot be specified for HAPRO including file names and directory path.
Precaution for the enabled path length
Microsoft Windows gives restrictions that when path length including a file name exceeds 259 characters, this data cannot be deleted. Therefore, do not use a path with more than 259 characters.
When the file and
folder created by HAPRO cannot be deleted
For the deletion method of a file and a folder, visit the following URL:
http://support.microsoft.com/kb/320081
Precaution for creation
of Snapshot
After completing a “Create snapshot” operation, the to-be-created
snapshot may display in the Snapshots tab before it is completely finished, as shown in the Operations tab.
After expiration date of TrialLicense
expired, the
confirmation screen of the validation of TrialLicense is displayed
Install a valid license after closing the "Do you want to activate trial license?" dialog displayed and start the Activate License Wizard.
Precaution for the descriptions of SnapshotName when importing metadata
When the import of metadata finishes normally, “N.A.” is displayed by SnapshotName in the Operation tab of HAPRO of the server side of the import destination. No problem even if you ignore it.
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Item Contents
Instruction at the time
of HAPRO installation.
When HAPRO installation was executed, there is the case that restart
is necessary. In this case, the following messages are displayed.
Click “Yes” when you execute the restart immediately or Click “No”
when you execute the restart later, then click “Finish”.
Output message: You must restart your system for the configuration changes made to Hitachi Application Protector Server 2.8.0 (x64) to take effect. Click Yes to restart now or No if you plan to manually restart later.
Precautions for
executing roll forward recovery of Exchange Server
When a roll forward recovery is executed in the Exchange Server, it is
necessary to meet all of the following terms for the entity which is the target of the roll forward recovery.
All transaction log files which the Exchange Server created exist in the
destination of the recovery after having created the target snapshot
executing the roll forward recovery.
When operating the generation, all snapshots after having created a snapshot to execute the roll forward recovery exist.
Health monitoring of VSS Service
Even if an error occurs in VSS service, there is the case that HAPRO cannot detect it.
Monitor the Windows event log in order to detect the problem early.
Precaution for
schedule that is executed on a switchover date of Standard Time from
Daylight Saving Time.
Create Snapshot which has been scheduled to be executed at the end
of summer and the beginning of winter switchover time may not be executed.
Example: Schedule to be executed at between PST AM1:00 and 1:59
on 2014/11/2.
Set the schedule to execute Create Snapshot while avoiding the end of summer and the beginning of winter switchover time.
To create a Snapshot during the time zone shown above, create a Snapshot manually.
Reference information:
http://support.microsoft.com/kb/325413/en-us
Multiple clients managing the same HAPRO Server
If the following conditions are met, the HAPRO client does not operate.
- Using different user accounts on the same host.
- Operating the HAPRO client simultaneously using the two user accounts.
Use a single client/single user account for simultaneous operation.
Deleting the log
causes errors during GUI operations
When deleting the HAPRO log, ensure that the HAPRO client attached
to the Application server is not operating.
No HAPRO processes are operating on the Application.
Restrictions on creating a Snapshot in SQL Server 2012
AlwaysOn environments (Availability Groups)
Full backup Snapshot cannot be created for the secondary database.
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Hitachi Application Protector Quick Install and Configuration Guide for Microsoft® Applications
Item Contents
Precautions to execute
Revert Snapshot in SQL Server 2012 AlwaysOn environments (Availability Groups)
If the database included in the corresponding Snapshot has been
added to the availability group, the database must be removed from the availability group before executing Revert Snapshot.
Note that this precaution is not applicable when the Revert option of Recover Entity or Restore Entity is specified.
Precautions to execute
Recover Entity and Restore Entity in SQL Server 2012 AlwaysOn environments (Availability Groups)
1. Since there is an influence on the recovery operation of HAPRO, do
not back up the primary database using HAPRO, or do not retrieve the backup by operating the SQL Server during the recovery operation.
2. Since HAPRO does not detect failover of the availability group,
operations when failover occurs during the HAPRO recovery
operation is not guaranteed. Do not execute a failover of the availability group during the recovery operation.
Precautions to create a Snapshot schedule
If the next backup starting time has come before completing the scheduled backup, the next backup will be skipped and not executed. To avoid this situation, review the Snapshot schedule so as not to skip the scheduled backup.
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2
Installing Hitachi Application Protector 2-1
Hitachi Application Protector Quick Install and Configuration Guide for Microsoft® Applications
Installing Application Protector
This chapter guides you through the installation wizard for installing the Application Protector Server and Client. A single master installer installs the relevant server and client software on whichever supported system it is
launched.
This chapter describes the following topics:
Application Protector System configuration
Managing Application Protector Server Installations
Managing Application Protector Client Installations
Silent Installation of Application Protector Server and Client
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Hitachi Application Protector Quick Install and Configuration Guide for Microsoft® Applications
Application Protector System configuration HAPRO consists of the server and client components. The HAPRO client exists
per application corresponding to each Exchange/SQLserver/SharePoint. Two configurations are available as the installation configuration of HAPRO Client and
HAPRO Server:
One configuration is for installing HAPRO Client and HAPRO Server on different hosts (refer to “Figure 2-1 HAPRO Client and HAPRO Server
installed on different hosts”).
The other configuration is for installing HAPRO Client and HAPRO server on the same host (refer to “Figure 2-2 HAPRO Client and HAPRO Server
installed on the same host”).
You can use both configurations according to the system operation policy.
The Snapshot volumes acquired by HAPRO can be mounted on servers—other
than the business server—according to the user operation, for the purpose of verifying the backup data and acquiring the secondary backup (in addition to
the original purpose as a backup). In this case, installing the HAPRO Server on the server to be mounted is required (refer to “Figure 2-3 Configuration when
mounting and using a Snapshot from another server”).
Installing Hitachi Application Protector 2-3
Hitachi Application Protector Quick Install and Configuration Guide for Microsoft® Applications
DBserver (SQLserver)
Mail server (Exchange)
Exchange Server
Windows
Exchange DB
ShadowImage / CoW / JetClone
VSP / AMS / HUS /HUS VM / HNAS
Control point
Windows
WMI
HAPRO Server
User system
Backup
Revert
VSS H/W
Provider
MMC HAPRO Client
for SharePoint
Client HAPRO Client
For SQLserver
Client HAPRO Client
For Exchange
RAID Manager
Windows
HAPRO server
Contents server
(SharePoint) Windows
HAPRO server
SQLserver
DB
Backup
Revert
Contents (SQLserverDB)
Backup
Revert
Restore
Restore
Restore
SNM2-API
SQL Server
VSS H/W
Provider
RAID Manager
SNM2-API
SharePoint Server
VSS H/W
Provider
RAID Manager
SNM2-API
SQL Server
IP Network
WMI: Windows Management and Instrumentation MMC: Microsoft Management Console
Figure 2-1 HAPRO Client and HAPRO Server installed on different hosts
2-4 Installing Hitachi Application Protector
Hitachi Application Protector Quick Install and Configuration Guide for Microsoft® Applications
DBserver (SQLserver)
Mail server (Exchange)
Exchange Server
Windows
Exchange
DB
ShadowImage / CoW / JetClone
VSP / AMS / HUS /HUS VM / HNAS
HAPRO Server
User system
Backup
Revert
VSS
H/W
Provider
HAPRO Client
For SQLserver
Client
HAPROClient
For Exchange
RAID Manager
Windows
HAPRO server
Contents server
(SharePoint) Windows
HAPRO server
SQLserver
DB
Backup
Revert
Contents (SQLserverDB)
Backup
Revert
Restore
Restore
Restore
SNM2-API
SQL Server
VSS
H/W
Provider
RAID Manager
SNM2-API
SharePoint Server
VSS
H/W
Provider
RAID Manager
SNM2-API
SQL
Server
WMI WMI
HAPRO Client
for SharePoint
Client
WMI
MMC MMC MMC
Control point
IP Network
Installed according to the user system configuration (not necessarily required for HAPRO system configuration)
WMI: Windows Management and Instrumentation MMC: Microsoft Management Console
Figure 2-2 HAPRO Client and HAPRO Server installed on the same hosts
Installing Hitachi Application Protector 2-5
Hitachi Application Protector Quick Install and Configuration Guide for Microsoft® Applications
Host for secondary use
Mail server (Exchange)
Exchange Server
Windows
Exchange DB
ShadowImage / CoW / JetClone
VSP / AMS / HUS /HUS VM / HNAS
Control point
Windows
WMI
HAPRO Server
User system
Backup
VSS
H/W Provider
MMC
HAPRO Client For Exchange
RAID Manager
Windows
HAPRO server
SNM2-API
Exchange Server
VSS
H/W Provider
RAID Manager
SNM2-API
IP Network
Mount
WMI: Windows Management and Instrumentation MMC: Microsoft Management Console
Figure 2-3 Configuration when mounting and using a Snapshot from another server
2-6 Installing Hitachi Application Protector
Hitachi Application Protector Quick Install and Configuration Guide for Microsoft® Applications
Managing Application Protector Server Installations
Installing the Application Protector Server
To install the Application Protector Server:
NOTE: Elevated privileges are required to install the Application Protector
Server.
1. Insert the Application Protector installation media in the applicable drive.
2. The Auto launcher launches the master installer or if you prefer, you can double-click the master installer Setup.exe to launch the Application
Protector master installer.
3. On the Hitachi Application Protector master installer dialog box, click
Install HAPRO Server Software to start the Application Protector Server installation.
Figure 2-4 Hitachi Application Protector master installer dialog box
Installing Hitachi Application Protector 2-7
Hitachi Application Protector Quick Install and Configuration Guide for Microsoft® Applications
4. In the Hitachi Application Protector Server Setup wizard Welcome dialog box, click Next.
Figure 2-5 Welcome dialog box
5. Accept the End User License Agreement to proceed with the installation.
Figure 2-6 End-User License Agreement dialog box
2-8 Installing Hitachi Application Protector
Hitachi Application Protector Quick Install and Configuration Guide for Microsoft® Applications
6. Use the default path for installation, or click Change to navigate and select a custom path, then click Next.
Figure 2-7 Destination Folder dialog box
NOTE:
The length of the installation path must not exceed 60 Characters.
Following are the characters which can be specified for the install path:
A-Z, a-z, 0-9, !, #, $, &, ', (, ), +, -, ., :, =, @, [, \, ], ^, _, `, {, }, ~, space
7. Click Install to start the installation process.
Figure 2-8 Ready to Install dialog box
Installing Hitachi Application Protector 2-9
Hitachi Application Protector Quick Install and Configuration Guide for Microsoft® Applications
8. Click Finish to complete the installation and exit the Setup wizard.
Figure 2-9 Completion dialog box
NOTE: When the HAPRO installation is executed, a system restart might be necessary. In this case, the following messages are displayed:
Click “Yes” when you execute the restart immediately or Click “No” when you execute the restart later, then click “Finish”.
Output message:
You must restart your system for the configuration changes made to Hitachi
Application Protector Server 2.8.0 (x64) to take effect. Click Yes to restart now or No if you plan to manually restart later.
2-10 Installing Hitachi Application Protector
Hitachi Application Protector Quick Install and Configuration Guide for Microsoft® Applications
Upgrading the Application Protector Server
This section describes the steps to upgrade the existing Application Protector Server. Currently, Application Protector Server supports upgrade from version
2.0 or 2.1 or 2.6 or 2.7.
NOTE: Perform the following prior to upgrading the Application Protector Server:
1. Stop the Application Protector Server operations.
2. Restart the Windows Management Instrumentation (WMI) winmgmt service or stop the wmiprvse.exe process from the Task Manager.
The procedures described in this Note are not only applicable to the upgrade of the Application Protector Server, but also to the repair installation.
To upgrade the Application Protector Server:
NOTE: Elevated privileges are required to upgrade the Application Protector
Server.
1. Insert the Application Protector installation media in the applicable drive.
2. The auto-launcher launches the master installer or you can double-click the Setup.exe to launch the Application Protector master installer.
3. Click Install HAPRO Server Software in the Hitachi Application Protector master installer wizard to start the Application Protector Server upgrade.
Figure 2-10 Application Protector master installer wizard
4. Click Yes in the confirmation wizard to start the upgrade.
Installing Hitachi Application Protector 2-11
Hitachi Application Protector Quick Install and Configuration Guide for Microsoft® Applications
Figure 2-11 Upgrade confirmation
5. Click Install in Resuming the Hitachi Application Protector Server Setup Wizard.
Figure 2-12 Resuming the Setup Wizard
In case that HAPRO is in progress, the following dialog will be displayed. If the server can be rebooted after upgrading HAPRO, click OK and continue to upgrade. If the
server cannot be rebooted, click Cancel to interrupt the upgrade process.
Figure 2-13 Upgrade suspension message
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Hitachi Application Protector Quick Install and Configuration Guide for Microsoft® Applications
6. Click Finish to complete the upgrade and exit the Setup wizard.
Figure 2-14 Completing the Setup Wizard
NOTE:
To upgrade the Application Protector Server, execute the following HAPRO_SYNC utility command to synchronize the HAPRO WMI data: HAPRO_SYNC.exe –u
When the HAPRO upgrade is executed, it might be necessary to restart the
system.
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Hitachi Application Protector Quick Install and Configuration Guide for Microsoft® Applications
Repairing the Application Protector Server
To repair the installed Application Protector Server:
NOTE: Elevated privileges are required to repair the Application Protector Server.
1. Insert the Application Protector installation media in the applicable drive.
2. The Auto launcher launches the master installer (or, you can double-click
the master installer Setup.exe to launch the Application Protector master installer).
3. On the Hitachi Application Protector master installer dialog box, click Install HAPRO Server Software.
Figure 2-15 Hitachi Application Protector Master Installer dialog box
4. In the Hitachi Application Protector Server Setup wizard Welcome
dialog box, click Next.
Figure 2-16 Welcome dialog box
2-14 Installing Hitachi Application Protector
Hitachi Application Protector Quick Install and Configuration Guide for Microsoft® Applications
5. In the Application Protector Server Setup wizard Change, repair, or remove installation dialog box, click Repair to repair the error in the
installation by fixing the missing and corrupt files, shortcuts, and registry entries.
Figure 2-17 Change, repair, or remove installation
6. Click Repair in the Ready to repair Hitachi Application Protector Server
wizard.
Figure 2-18 Ready to repair
Installing Hitachi Application Protector 2-15
Hitachi Application Protector Quick Install and Configuration Guide for Microsoft® Applications
In case that HAPRO is in progress, the following dialog will be displayed. If the server can be rebooted after the repair installation of HAPRO, click OK
and continue the repair installation. If the server cannot be rebooted, click Cancel to interrupt the repair installation. Re-execute the repair installation after taking the procedure stated in the first note of the section,
Upgrading the Application Protector Server.
Figure 2-19 Repair installation message
7. In the Hitachi Application Protector Server Setup wizard, click Finish.
Figure 2-20 Completion dialog box
NOTE: When the HAPRO installation is executed, a system restart might be
necessary. In this case, the following messages are displayed:
Click “Yes” when you execute the restart immediately or Click “No” when you execute the restart later, then click “Finish”.
Output message:
You must restart your system for the configuration changes made to Hitachi
Application Protector Server 2.8.0 (x64) to take effect. Click Yes to restart now or No if you plan to manually restart later.
2-16 Installing Hitachi Application Protector
Hitachi Application Protector Quick Install and Configuration Guide for Microsoft® Applications
Removing the Application Protector Server
To remove the existing Application Protector Server:
NOTE: Elevated privileges are required to remove the Application Protector
Server.
1. Insert the Application Protector installation media in the applicable drive.
2. The Auto launcher launches the master installer or you can double-click the
master installer Setup.exe to launch the Application Protector master installer.
3. On the Hitachi Application Protector master installer dialog box, click Install HAPRO Server Software.
Figure 2-21 Hitachi Application Protector Master Installer dialog box
4. In the Hitachi Application Protector Server Setup wizard Welcome dialog box, click Next.
Figure 2-22 Welcome dialog box
Installing Hitachi Application Protector 2-17
Hitachi Application Protector Quick Install and Configuration Guide for Microsoft® Applications
5. In the Hitachi Application Protector Server Setup wizard Change, repair, or remove installation dialog box, click Remove to remove
Application Protector Server.
Figure 2-23 Change, repair, or remove installation dialog box
6. In the Ready to remove Hitachi Application Protector Server dialog box, click Remove.
Figure 2-24 Ready to remove Application Protector Server dialog box
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Hitachi Application Protector Quick Install and Configuration Guide for Microsoft® Applications
7. In the Hitachi Application Protector Server Setup wizard, click Finish.
Figure 2-25 Completion dialog box
NOTE: When the HAPRO installation is executed, a system restart might be necessary. In this case, the following messages are displayed:
Click “Yes” when you execute the restart immediately or Click “No” when you execute the restart later, then click “Finish”.
Output message:
You must restart your system for the configuration changes made to Hitachi
Application Protector Server 2.8.0 (x64) to take effect. Click Yes to restart now or No if you plan to manually restart later.
Installing Hitachi Application Protector 2-19
Hitachi Application Protector Quick Install and Configuration Guide for Microsoft® Applications
Managing Application Protector Client Installations
Installing the Application Protector Client
To install the Application Protector Client:
NOTE: Elevated privileges are required to install the Application Protector
Client.
1. Insert the Application Protector installation media in the applicable drive.
2. The Auto launcher launches the master installer (or, you can double-click the master installer Setup.exe to launch the Application Protector master
installer).
3. In the Hitachi Application Protector master installer dialog box, click
Install HAPRO Client Software.
Figure 2-26 Hitachi Application Protector Master Installer dialog box
4. In the Welcome dialog box, Click Next.
Figure 2-27 Welcome dialog box
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Hitachi Application Protector Quick Install and Configuration Guide for Microsoft® Applications
5. Accept the End User License Agreement to proceed with the installation, then click Next.
Figure 2-28 End-User License Agreement dialog box
6. Select the Application Protector Microsoft® Application snap-in you want to
install and click Next.
NOTE:
You can select three features: SQL, Exchange, SharePoint. Each feature
has three options: ([Will be installed], [Entire feature will be installed], and [Entire feature will be unavailable]). The first and second options have the same meaning in the HAPRO installer. These options enable “feature
available”.
Selecting the HAPRO for SharePoint check box installs the Application
Protector for SQL in addition to Application Protector for SharePoint and creates two separate desktop shortcut icons for managing the Application Protector for SharePoint and SQL respectively.
If you have installed any of the HAPRO for Microsoft® Application component (such as HAPRO for SQL, HAPRO for Exchange or HAPRO for
SharePoint), and want to add another HAPRO component, then you must remove the HAPRO Client and reinstall it. This time you must select the additional required HAPRO components.
Installing Hitachi Application Protector 2-21
Hitachi Application Protector Quick Install and Configuration Guide for Microsoft® Applications
Figure 2-29 Application Selection dialog box
7. You can select a custom path for installation in the Change Destination
Folder dialog box displayed by clicking a Browse button in Custom Setup dialog box. The Browse button will be activated by clicking the root Application Protector Client feature in the Custom Setup dialog box. Use
the default path for installation or click Browse to navigate and select a custom path, and click OK>Next.
Figure 2-30 Destination Folder dialog box
NOTE:
The length of the installation path must not exceed 60 Characters.
Following are the characters which can be specified for the installation
path:
A-Z, a-z, 0-9, !, #, $, &, ', (, ), +, -, ., :, =, @, [, \, ], ^, _, `, {, }, ~,
space
2-22 Installing Hitachi Application Protector
Hitachi Application Protector Quick Install and Configuration Guide for Microsoft® Applications
8. Click Install to start the installation.
Figure 2-31 Ready to Install dialog box
9. Click Finish to complete the installation and exit the Setup wizard.
Figure 2-32 Completion dialog box
NOTE: When the HAPRO installation is executed, a system restart might be necessary. In this case, the following messages are displayed:
Click “Yes” when you execute the restart immediately or Click “No” when you execute the restart later, then click “Finish”.
Output message:
You must restart your system for the configuration changes made to Hitachi
Application Protector Server 2.8.0 (x64) to take effect. Click Yes to restart now or No if you plan to manually restart later.
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Hitachi Application Protector Quick Install and Configuration Guide for Microsoft® Applications
Updating the Application Protector Client
This section describes how to update the Application Protector Client to the latest version.
To update the Application Protector Client:
NOTE: Elevated privileges are required to update the Application Protector Client.
1. Insert the Application Protector installation media in the applicable drive.
2. The auto-launcher launches the master installer (or, you can double-click
the Setup.exe to launch the Application Protector master installer).
3. Click Install HAPRO Client Software in the Hitachi Application Protector
master installer wizard to start the Application Protector Client update.
Figure 2-33 Application Protector Master installer wizard
4. Click Yes in the confirmation dialog box to remove the older version and
install the new version.
Figure 2-34 Confirmation dialog box
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Hitachi Application Protector Quick Install and Configuration Guide for Microsoft® Applications
5. Click Install in the Resuming the Hitachi Application Protector Client Setup Wizard.
Figure 2-35 Setup resume wizard
6. Click Finish to complete the installation and exit the Setup wizard.
Figure 2-36 Completion dialog box
NOTE: When the HAPRO installation is executed, a system restart might be
necessary. In this case, the following messages are displayed:
Click “Yes” when you execute the restart immediately or Click “No” when you
execute the restart later, then click “Finish”.
Output message:
You must restart your system for the configuration changes made to Hitachi
Application Protector Server 2.8.0 (x64) to take effect. Click Yes to restart now or No if you plan to manually restart later.
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Changing the Application Protector Client
You can modify the installed Application Protector Client setup for the supported Microsoft Application features by using the Change option.
To change the Application Protector Client:
NOTE: Elevated privileges are required to change the installed applications on the Application Protector Client.
1. Insert the Application Protector installation media in the applicable drive.
2. The auto-launcher launches the master installer (or, you can double-click
the Setup.exe to launch the Application Protector master installer).
3. Click Install HAPRO Client Software in the Hitachi Application Protector
master installer wizard.
Figure 2-37 Application Protector Master installer wizard
4. Click Next in the Welcome to the Hitachi Application Protector Client Setup
Wizard.
Figure 2-38 Welcome dialog box
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Hitachi Application Protector Quick Install and Configuration Guide for Microsoft® Applications
5. Click Change in the Change, repair, or remove installation wizard.
Figure 2-39 Change, repair, or remove installation wizard
6. Select the required Microsoft application feature and click Next in the
Custom Setup wizard to change the features.
Figure 2-40 Custom Setup wizard
Installing Hitachi Application Protector 2-27
Hitachi Application Protector Quick Install and Configuration Guide for Microsoft® Applications
7. Click Change in the Ready to change Hitachi Application Protector.
Figure 2-41 Ready to change wizard
8. Click Finish in the Complete the Hitachi Application Protector Client Setup Wizard.
Figure 2-42 Setup complete wizard
NOTE: When the HAPRO installation is executed, a system restart might be
necessary. In this case, the following messages are displayed:
Click “Yes” when you execute the restart immediately or Click “No” when you
execute the restart later, then click “Finish”.
Output message:
You must restart your system for the configuration changes made to Hitachi
Application Protector Server 2.8.0 (x64) to take effect. Click Yes to restart now or No if you plan to manually restart later.
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Hitachi Application Protector Quick Install and Configuration Guide for Microsoft® Applications
Repairing the Application Protector Client
To repair the installed Application Protector Client:
NOTE: Elevated privileges are required to repair the Application Protector Client.
1. Insert the Application Protector installation media in the applicable drive.
2. The Auto launcher launches the master installer (or, you can double-click the
master installer Setup.exe to launch the Application Protector master installer).
3. In the Hitachi Application Protector master installer dialog box, click Install
HAPRO Client Software.
Figure 2-43 Hitachi Application Protector Master Installer dialog box
4. In the Welcome dialog box, Click Next.
Figure 2-44 Welcome dialog box
Installing Hitachi Application Protector 2-29
Hitachi Application Protector Quick Install and Configuration Guide for Microsoft® Applications
5. In the Change, repair, or remove installation dialog box, click Repair.
Figure 2-45 Change, repair, or remove installation dialog box
6. In the Ready to repair Hitachi Application Protector Client dialog box, click Repair.
Figure 2-46 Ready to repair dialog box
2-30 Installing Hitachi Application Protector
Hitachi Application Protector Quick Install and Configuration Guide for Microsoft® Applications
7. In the Hitachi Application Protector Client Setup wizard, click Finish.
Figure 2-47 Completion dialog box
NOTE: When the HAPRO installation is executed, a system restart might be
necessary. In this case, the following messages are displayed:
Click “Yes” when you execute the restart immediately or Click “No” when you
execute the restart later, then click “Finish”.
Output message:
You must restart your system for the configuration changes made to Hitachi Application Protector Server 2.8.0 (x64) to take effect. Click Yes to restart now or
No if you plan to manually restart later.
Installing Hitachi Application Protector 2-31
Hitachi Application Protector Quick Install and Configuration Guide for Microsoft® Applications
Removing the Application Protector Client
To remove the installed Application Protector Client:
NOTE: Elevated privileges are required to remove the Application Protector Client.
1. Insert the Application Protector installation media in the applicable drive.
2. The Auto launcher launches the master installer (or, you can double-click the
master installer Setup.exe to launch the Application Protector master installer).
3. In the Hitachi Application Protector master installer dialog box, click Install HAPRO Client Software.
Figure 2-48 Hitachi Application Protector Master Installer dialog box
4. In the Welcome dialog box , click Next.
Figure 2-49 Welcome dialog box
2-32 Installing Hitachi Application Protector
Hitachi Application Protector Quick Install and Configuration Guide for Microsoft® Applications
5. In the Change, repair, or remove installation dialog box, click Remove.
Figure 2-50 Change, repair, or remove installation dialog box
6. In the Ready to remove Hitachi Application Protector Client dialog box, click
Remove.
Figure 2-51 Ready to remove client dialog box
Installing Hitachi Application Protector 2-33
Hitachi Application Protector Quick Install and Configuration Guide for Microsoft® Applications
7. In the Hitachi Application Protector Client Setup wizard, click Finish.
Figure 2-52 Completion dialog box
NOTE: When the HAPRO installation is executed, a system restart might be necessary. In this case, the following messages are displayed:
Click “Yes” when you execute the restart immediately or Click “No” when you execute the restart later, then click “Finish”.
Output message:
You must restart your system for the configuration changes made to Hitachi
Application Protector Server 2.8.0 (x64) to take effect. Click Yes to restart now or No if you plan to manually restart later.
2-34 Installing Hitachi Application Protector
Hitachi Application Protector Quick Install and Configuration Guide for Microsoft® Applications
Silent Installation of Application Protector Server and Client
You can perform a Silent installation using the Microsoft® Windows installer
Msiexec tool from the command prompt. For more information about Msiexec, see http://technet.microsoft.com/en-us/library/bb490936.aspx.
Syntax
Msiexec /Option {package/Productcode} [Optional Parameter]
Options
/i App.msi: Name of the Server or Client installation file
/x: uninstall the Client installation
/f: Repair the Client installation
/qn: no GUI
/l: Installation process log file
The following table describes the parameters for silent installation.
Table 2-1 Application Protector Silent Install Parameters
Parameter Possible Values Default Value Example Required
INSTALL_DIR Installation path folder
C:\Program Files\Hitachi\Applicat
ion Protector
INSTALL_DIR =”C:\My Folder\Apps”
This is configured during the clean installation only.
No
ADDLOCAL SQL
Exchange
SharePoint
N/A ADDLOCAL=SQL,
Exchange
No
ACCEPT_ LICENSE
yes
no
no
Logs Error about
EULA denial and ends installation
ACCEPT_LICENSE=yes
ACCEPT_LICENSE=no
Yes
CAUTION!
Do not copy and paste the parameters.
Specify at least one of the parameters for ADDLOCAL for the HAPRO
Client installation. You can continue the HAPRO Client installation without specifying any parameters, and later, invoke the HAPRO Client components from the MMC by adding a feature.
The possible values for ADDLOCAL parameter are case sensitive.
NOTE: Characters which can be specified for the install path are as follows:
A-Z, a-z, 0-9, !, #, $, &, ', (, ), +, -, ., :, =, @, [, \, ], ^, _, `, {, }, ~, space
Installing Hitachi Application Protector 2-35
Hitachi Application Protector Quick Install and Configuration Guide for Microsoft® Applications
HAPRO Server and Client Silent Installation
Sample Command for installing Application Protector Client
Sample Command for installing Application Protector Server
Sample command for repairing Application Protector Server
Sample command for repairing Application Protector Client
Sample command for upgrading Application Protector Server
NOTE: To upgrade Application Protector Client from 2.0, 2.0.1, 2.6 or 2.7, you
need to use the GUI. Upgrading Application Protector Client from 2.0, 2.0.1, 2.6 or 2.7 is not supported using the CLI.
HAPRO Server and Client Silent Removal
Sample command for removing Application Protector Server
Sample command for removing Application Protector Client
msiexec /i HAPROInstaller_Client_x64.msi /qn /l log.txt
INSTALL_DIR=C:\MyApps ADDLOCAL=SQL,Exchange ACCEPT_LICENSE=yes
msiexec /i HAPROInstaller_Server_x64.msi /qn
INSTALL_DIR="%ProgramFiles%\Hitachi\Application Protector\" ACCEPT_LICENSE=yes
msiexec /f HAPROInstaller_Server_x64.msi /qn /l log.txt INSTALL_DIR=C:\MyApps ACCEPT_LICENSE=yes
msiexec /f HAPROInstaller_Client_x64.msi /qn /l abc.txt
msiexec /i HAPROInstaller_Server_x64.msi /qn reinstall=all reinstallmode=vamus
msiexec /x HAPROInstaller_Server_x64.msi /qn /l abc.txt
msiexec /x HAPROInstaller_Client_x64.msi /qn /l abc.txt
2-36 Installing Hitachi Application Protector
Hitachi Application Protector Quick Install and Configuration Guide for Microsoft® Applications
3
Configuring Application Protector 3-1
Hitachi Application Protector Quick Install and Configuration Guide for Microsoft® Applications
Configuring Application Protector
This chapter shows you how to set up user credentials and activate the license for the Application Protector.
This chapter describes the following topics:
Understanding the Service Account Permissions
Licensing Application Protector
3-2 Configuring Application Protector
Hitachi Application Protector Quick Install and Configuration Guide for Microsoft® Applications
Understanding the Service Account Permissions Service Account permissions are required to perform the operations such as Create
Snapshot, Delete Snapshot, Create Snapshot Schedule, Revert, Restore, or Recover.
The Service Account for Application Protector must have the following local
administration or domain administration privileges in order to perform tasks using Application Protector.
CAUTION! Snapshot-based backup and recovery activity fails if the service account is not configured for the supported Microsoft® Application servers.
Table 3-1 Service account user privileges
Operation Local Server
Privileges Domain Privileges Application Role/Group
List Entities Local Administrator
Domain User Role13
Create Snapshot Local Administrator
Domain User Role1
Mount Snapshot Local Administrator
Domain User Role1
Unmount
Snapshot
Local
Administrator
Domain User Role1
Delete Snapshot Local
Administrator
Domain User Role1
Recover
Snapshot
Local
Administrator
Application Administrator
with Domain user privileges
Role24
Revert Snapshot Local Administrator
Application Administrator with Domain user privileges
Role2
3Role1: For Exchange, Role1 is View-only Organization Management and for SQL and SharePoint, database creator.
4Role2: For Exchange, Role2 is Organization Management and for SQL and SharePoint sysadministrator/database creator.
Configuring Application Protector 3-3
Hitachi Application Protector Quick Install and Configuration Guide for Microsoft® Applications
To set up a service account:
1. Click Set in the Server tab.
2. Enter User Name and Password in the Set User dialog box.
3. Click OK.
For more details on Application Protector Server configuration, refer to the
following manuals:
Hitachi Application Protector User Guide for Microsoft® Exchange Server
Hitachi Application Protector User Guide for Microsoft® SharePoint Server®
Hitachi Application Protector User Guide for Microsoft® SQL Server®
3-4 Configuring Application Protector
Hitachi Application Protector Quick Install and Configuration Guide for Microsoft® Applications
Licensing Application Protector Application Protector has license validation at the Application Protector Server
level. Application Protector is available with the trial and full version license. Application Protector supports the following license types:
Trial license
Product license
Viewing Licenses
After you have completed installing Application Protector and configured the user
credentials, you can view the Application Protector license details.
Click View License Information to view the license for the supported Microsoft®
Application licenses. The following table describes the details.
Table 3-2 Viewing Application Protector License Information
Item Description
License Displays license per production server based on application type and
the storage platform used to execute and store the snapshots.
Expiry Displays expiry date of license.
Activating the License
To activate the full user license or if the trial license has expired for the supported
Microsoft® Applications perform the following:
To activate the license:
1. Click Activate License in the Actions pane.
2. Enter the mandatory details to generate licensing request in the License
Activation Wizard and click Next.
3. Verify the details for generating the licensing request and click Next, else click
Back to edit the details.
4. Save the Generated Capability Request file.
NOTE: You must send the Generated Capability Request file to HDS support to
receive a license file.
5. To install the license, on the next screen browse the License XML File received from the HDS Support and click Install.
For more details about activating licenses, refer to the following manuals:
Hitachi Application Protector User Guide for Microsoft® Exchange Server
Hitachi Application Protector User Guide for Microsoft® SharePoint Server®
Hitachi Application Protector User Guide for Microsoft® SQL Server®
Hitachi Application Protector CLI Guide for Microsoft® Applications
MK-91HAP009-05
Hitachi Data Systems
Corporate Headquarters 2845 Lafayette Street Santa Clara, California 95050-2639
U.S.A. www.hds.com
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