hk003 - do not disturb policy
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8/12/2019 HK003 - Do Not Disturb Policy
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HK003 Do Not Disturb Policy Page1
Policy Title : Do Not Disturb Policy Policy Number: HK003
Issued date: Policy Version no: 1
Effective date: Issued by: Christelle Van Ende
Distribution: FrontOffice/Housekeeping/Security Pages of this policy: 2
Purpose:
The purpose of this policy is to ensure that our Guests privacy and safety is honored at
all times.
Procedure:
1. Any room that has a Do Not Disturb (DND) sign indicates that the guest does
not wish to be disturbed.
2. DND status must be honored at all times, unless service has been requested by
the guest.
3. Any DND status must be monitored by Room Attendants and Floor Supervisors.
4. If the daily servicing of the room cannot be provided before 3:30 pm, the
Housekeeping Coordinator should call the room in order to check if the guest is in
good condition and if he requires anything.
5. If there is no answer, the Housekeeping Coordinator must immediately inform the
Duty Manager about the situation. The Duty Manager, accompanied by a Security
Officer must check physically the room.
6. If the guest is not inside the room, an apology card should be slipped under the
guestroom door, informing the guest that Housekeeping service was attempted
and inviting the guest to call for the service.
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HK003 Do Not Disturb Policy Page2
Executive Housekeeper Front Office Manager
General Manager