holistic design - an integrated approach to accelerate performance improvement
DESCRIPTION
Lars Hyland, Head of Consulting Services at Epic, presented a seminar at the Learning Technologies Summer Forum in June 2014. The session explored Epic's ASPECT model of onboarding and induction and DRIVE model of performance support in detail to help improve the performance of your employees, both new and established.TRANSCRIPT
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Holistic designAn integrated approach to accelerate performance improvement
Lars HylandHead of Consulting Services
Epic
Global leaders in learning technologies
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What’s the problem?
We focus on learning not performance
We ignore context and
continuity
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Onboarding
ProductivityLearning
Recruitment Referrals
AccidentsCompliance
InnovationTalent
RetentionLoyalty
CultureBrand
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Holistic design critical to successful onboarding
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Common barriersBarrier Barriers
Finding what you need when you need it Difficult to validate suitability
of available resources
No context to learning activities Staff lack skills to create quality content that others value
Content is poorly written / presented Silo structures prevent an
integrated approach.
Connectivity, lack of bandwidth No ownership of collaborative support
Fear of social networks Difficult to validate suitability of available resources
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C
L
E
A
R
Communications strategy
PRACTICE CONFIDENCE COMPETENCE
Connected to my current workload – Is it relevant?
List next steps - What I should do next?
Expectations - What success looks like?
Ability - tools/support - How will I get things done?
Return my WIIFM - What’s in it for me?
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MasteryAutonomy
Time
Technique
Team
Persuasive Technologies
&Social activities
Purpose
1 2 3
TaskExtend & Develop
Communicate
Profit as catalyst
United language
Greater cause
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70:20:10 framework
Experience
ExposureEducation
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Blended models
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Pre-joining experience Post-joining experience
Technology is essential to consistency, flexibility and speed
ATTRACT•Brand•Talent•Attitude
•Website
SELECT•Assessment•Show core ability•Realistic practice
•Simulation•Diagnostics
PREPARE•Compliant•Knowledge•Practice scenarios•Build confidence
•e-learning•e-forms
ENGAGE•Purpose•Role•Goals•Leadership
•Video•Storytelling
CONNECT•Team•Managers•Experts•Tools
•Social •Webinars
TUNE•Remind•Develop•Challenge•Retain
•360 •EPSS
ASPECT - integrated onboarding
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How can technology support performance?
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@epictalk
Solution:make it multi-device
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@epictalk
Solution:personalise it
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@epictalk @icasebourne @larshyland For all the latest news, insight and resources follow us on twitter
Fail
Passed
Passed
Passed
Passed
Passed
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DiagnosticsLearn only what you need
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@epictalk
Solution:offer practice opportunities
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@epictalk
Solution:make it visual and memorable
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Motivation:harness the power of storytelling
@epictalk
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Motivation:harness the power of games
@epictalk
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Encourage social interaction
@epictalk
Discussion Polls Action
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Triggers:Use mobile to situate learning
@epictalk
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Tin can
@epictalk @icasebourne @larshyland For all the latest news, insight and resources follow us on twitter@epictalk @icasebourne @larshyland For all the latest news, insight and resources follow us on twitter@epictalk @larshyland For all the latest news, insight and resources follow us on twitter
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Google glasses slide
@epictalk @icasebourne @larshyland For all the latest news, insight and resources follow us on twitter@epictalk @icasebourne @larshyland For all the latest news, insight and resources follow us on twitter@epictalk @larshyland For all the latest news, insight and resources follow us on twitter
Google Glass
Wearable tech can provide ambient support at point and time of need.
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Flights
Negotiation:Top tips
Next appointment:
Mike Meetingchecklist
Performance support in context
@epictalk @icasebourne @larshyland For all the latest news, insight and resources follow us on twitter@epictalk @icasebourne @larshyland For all the latest news, insight and resources follow us on twitter@epictalk @larshyland For all the latest news, insight and resources follow us on twitter
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Triggers: use mobile technology to trigger action
@epictalk For all the latest news about the event follow us on twitter @epictalk and use the hashtag
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@epictalk @icasebourne @larshyland For all the latest news, insight and resources follow us on twitter@epictalk @icasebourne @larshyland For all the latest news, insight and resources follow us on twitter@epictalk @larshyland For all the latest news, insight and resources follow us on twitter
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DDecide
strategy
Does it supplement
existing training?
Will it embed new behaviours?
Can it replace or partially replace existing training?
RReach out to stakeholders
Contact IT Team
Seek out senior Sponsors
Liaise with Line Managers
IIdentify
methods
Video / Checklists
Decision aids
Delivered via portals
Embedded into software
Mobile delivery
VValidate your
solution
Should you pilot? Choose a group of users and gather
feedback.
Use your findings to adapt before you roll out the
solution.
EEngage your
users
Have you got a marketing strategy
in place?
Can your resources act as marketing
collateral?
Will people know how to find and
use the resources?
For all the latest news, insight and resources follow us on twitter
How to DRIVE performance
@epictalk @larshyland
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Common barriers - solutionsBarrier Solution options
Finding what you need when you need it
Enterprise Search facilityTagging / taxonomy processAsk peers, capture answers
No context to learning activitiesEmbed in workflowPersonalise Location aware
Content is poorly written / presented
Set design standards / templatesUse appropriate mix of media
Connectivity, lack of bandwidth Offline apps and synching usageCaching facility
Fear of social networks Adopt enterprise social toolsAddress culture to encourage knowledge sharing
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Common barriers - solutionsBarrier Solution options
Difficult to validate suitability of available resources
Critical analysis skills trainingCollective rating featuresBuild trust using smart moderation
Staff lack skills to create quality content that others value
Provide guidelines/standardsAdopt simple templates/toolsOffer editorial service
Silo structures prevent an integrated approach.
Build stakeholder relationshipsBring business reps into L & D rolesDemonstrate business case
No ownership of collaborative support
Bring together L & D, Internal communications and business stakeholders to align activities.
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Google glasses slide
@epictalk @icasebourne @larshyland For all the latest news, insight and resources follow us on twitter@epictalk @icasebourne @larshyland For all the latest news, insight and resources follow us on twitter@epictalk @larshyland For all the latest news, insight and resources follow us on twitter
Want to learn more?
Visit Epic
Stand 18