“rendering a world-class service”

Presentation to JBC (19/11/2003)Mr P K Nkambule and Mr J Fick

Purpose

• Present the contribution of the Department of Home Affairs (DHA) to the Social Security cluster issues in quest for service delivery.

• Brief the Joint Budget Committee (JBC) on the budget position of the Department in relation to service delivery.

• Highlight service delivery constraints and the turnaround strategy for improvement.

• Allow for a vigorous interaction with the JBC in an effort to provide information that will assist in reporting to Parliament.

CONTRIBUTION OF DHA TOWARDS SOCIAL SECURITY

• Participants in the social cluster• Provides identity documents to allow citizens to

vote and to access a range of services offered by the Public Sector and the private sector

• Production of birth certificates to assist in providing data relating to registered births as well as access to child support grants

• Issuing of travel documents to allow immigration and emigration to and fro SA

• Repatriation of undocumented foreigners to their former countries

Current and Future Challenges

• Growing citizenry expectations• Exponential growth of foreign visitors• Effective capital expenditure on modernised

infrastructure, equipment and systems• Upgrading of Information Technology

infrastructure • Improvement of service delivery to the public

more especially the rural community • Staff shortage is hampering service delivery• Acceleration of the process of Issuing of BMD and

ensuring that they reach rightful owners timely

CRITICAL AREAS OF INTERVENTION TO ACCELERATE SERVICE DELIVERY

TRHOUGH THE TURNAROUND STRATEGY

• People- Volunteers, new establishment, filling of vacancies and the establishment of DHA academy

• Infrastructure- New building for HQ and other offices, equipment, mobile units, transport, opening of foreign offices, upgrading of buildings and ports of entries

• Technology- modernisation IT Infrastructure, rollout of BAS, LOGIS and MCS, computers to offices and participation in Gateway as well as E-Government initiatives

ACHIEVEMENT OF PROGRAMME OUTPUTS SINCE APRIL 2003 UP TO MID

NOVEMBER 2003The ID campaign embarked upon has been a great success. 1 768 569 Identity documents have been issued334 480 passports and related documents have been issued1 354 505 Birth certificates have been issued864 813 New recordings in the population register have been effected17 912 Permits of permanent and temporary residence have been issued45 000 Visas have been issued

ACHIEVEMENT OF PROGRAMME OUTPUTS SINCE APRIL 2003

54 650 undocumented foreigners (Illegal immigrants) have been repatriated and the budget of R54m out of R81 m for the year has been used

1 170 Asylum applications by refugees have been processed correctly as targeted

669 Refugees appeals have been processed by the Refugees Affairs Appeal Board

ADJUSTED BUDGET FOR 2003/04

ENE

2003/04

ROLL-

OVER

ADJ USTS-

MENTS

ESTIMATE

ADJ USTED

ESTIMATE

R'000 R'000 R'000 R'000

Administration 233,291 9,909 2,231 245,431

Services to Citizens 765,555 19,693 39,075 824,323

Migration 276,263 - 63,433 339,696

Auxiliary and assoc iated services695,944 27,294 - 723,238

Spec ial functions

1,971,053 56,896 104,739 2,132,688

PROGRAMME

TOTAL

BUDGET ALLOCATION

BREAKDOWN OF ADDITIONAL R104.7M FOR 2003/04

Requested R186.2 m and allocated R104,7m

R52.770m to Lindela Detention Centre

R30 m to the ID- Campaign

R6.399m to the implementation of the new immigration Act

R1.227m to Refugees Affairs standing Committee

R12.402m to Judge White findings refunds

SUMMARY OF THE BID OVER THE MTEF PERIOD

2004/05

R’000

2005/06

R’000

2006/07

R’000

Baseline allocation 2 119 100 2 385 397 2 528 521

Additional request 1 256 026 1 292 063 1 381 080

Adjusted budget requested by DHA

3 375 126 3 67 460 3 909 601

MTEC recommendation additional to baseline

150 000 300 000 400 000

MTEC recommendation adjusted baseline

2 269 100 2 685 397 2 958 521

WE PLEDGE OUR COMMITMENT AND SUPPORT TO SERVICE DELIVERY