home depot's new way of hiring ... 60,000 people

9
The Home Depot Corporate Overview

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Presentation from the ERE Expo Spring 2012, presented by Tonia Horton and Kevin Wheeler.

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Page 1: Home Depot's New Way of Hiring ... 60,000 People

The Home Depot Corporate Overview

Page 2: Home Depot's New Way of Hiring ... 60,000 People

2

World’s Largest Home Improvement Retailer

§  Stores: 2,246 (Q311) §  Operations: U.S., Canada,

Mexico and China

§  Associates: approx. 300,000

§  Revenue: $68.0B USD (FY10)1)

§  Member of DOW

§  NYSE (HD) since 1981

1) Continuing operations

Page 3: Home Depot's New Way of Hiring ... 60,000 People

Retail Staffing Center

Page 4: Home Depot's New Way of Hiring ... 60,000 People

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myTHDHR- Your Gateway to HR Services

§ Established April, 2010 § Provides end-to-end process support for:

•  Hourly Store, MET & DC Staffing Needs

§ Hours of Operation: Monday through Friday - 8 am to 8 pm Eastern Time Saturday & Sunday - 8 am to 5 pm Eastern Time

§ Call 1-866-myTHDHR or email [email protected]

Page 5: Home Depot's New Way of Hiring ... 60,000 People

5

RSC Services and Benefits

§  Do not use any text

Services § Qualified pool selection and screening based on job requirements § Coordination of interview schedule and ensuring interviewing manager has the candidate’s application and the SIG

§ Administration of background and drug test results for selected candidate

§ Requisition management through the lifecycle of the open requisition

§ Assistance in hard-to-fill markets with outreach efforts.

Benefits § Single point of contact for staffing administration § Improved consistency of process and compliance to staffing policies and procedures

§ Reduced administrative tasks in the field, allowing more time to focus on operational priorities

§ Ability to consider candidates in neighboring stores when hiring store’s qualified pool lacks qualified candidates

Page 6: Home Depot's New Way of Hiring ... 60,000 People

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Retail Staffing Process

Retail Hourly Staffing Process: Process Overview

RS

CF

ield Identifies staffing

need and submits requisition request

Reviews qualified pool and attaches

candidates

Conducts phone screen and

identifies best candidates to send for store interview

Schedules interviews if

requested and sends interview packet to store

Conducts interviewSubmits interview results and offer

details

For MET & Internal candidates –

orders background / DMV

checks

Modifies requisition when

requested (# positions, FT/PT,

etc)

Coordinates hiring events as needed

Background check results are

automatically sent to the store (except for

MET & Internal)

Completes on-boarding process (i.e. orientation)

Researches delayed

background checks

Adds or removes specific candidates

when requested

Monitors requisition to close

requisitions not being filled

Monitors for MET & Internal

background / DMV results and sends

to the store

Page 7: Home Depot's New Way of Hiring ... 60,000 People

7

Retail Staffing Administration

Interactive Voice Response

Thank you for calling the

Home Depot Retail Staffing

Center

This is Home Depot Retail Staffing

Center. We’d like to schedule you for an interview at one of

our stores

This is Home Depot Retail Staffing

Center. We’d like to talk with you about your employment

application

Page 8: Home Depot's New Way of Hiring ... 60,000 People

8

SUCCESSES SO FAR

Page 9: Home Depot's New Way of Hiring ... 60,000 People

9

Time to Fill Metrics

Reduced

Time to Fill

by 22 days

•  Reduced turnover for non-temporary associates: by 300 basis points

•  Increased 2-year average retention rate by 700 basis points