Cheshire West & Chester Council

HomelessnessStrategy 2010-2015

Housing problems need Housing Solutions

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1 Executive Summary.............................................................................................. 3

1.1 Preventing Homelessness and Developing the Housing Solutions Service .. 31.2 Delivery of the Enhanced Housing Options Programme ............................... 41.3 Addressing the Current Market Conditions .................................................... 41.4 Ending Rough Sleeping ................................................................................. 51.5 Improving Supported Accommodation and Move On .................................... 61.6 Improving the Access to Permanent Accommodation ................................... 6

2 Introduction........................................................................................................... 83 The Main Findings of the Homelessness Review 2009...................................... 10

3.1 Strategic Links ............................................................................................. 103.2 Homelessness in Cheshire West and Chester ............................................ 113.3 Cheshire West and Chester Councils Housing Solutions Service ............... 123.4 Services available across Cheshire West and Chester ............................... 133.5 Consultation ................................................................................................. 133.6 Key Findings ................................................................................................ 14

4 Our Vision........................................................................................................... 165 Strategic Priorities .............................................................................................. 186 Preventing Homelessness and Developing the Housing Solutions Service....... 197 Delivery of the Enhanced Housing Options Programme.................................... 238 Addressing the Current Market Conditions......................................................... 269 Ending Rough Sleeping...................................................................................... 2910 Improving Supported Accommodation and Move On ..................................... 3311 Improving Access to Permanent Accommodation .......................................... 3612 Performance Monitoring of the Strategy ......................................................... 3913 Action Plan ...................................................................................................... 40

13.1 Preventing Homelessness and Developing the Housing Solutions Service 4013.2 Delivery of the Enhanced Housing Options Programme .......................... 4713.3 Addressing the Current Market Conditions............................................... 5113.4 Ending Rough Sleeping............................................................................ 5513.5 Improving Supported Accommodation and Move on................................ 6313.6 Improving the Access to Permanent Housing .......................................... 67

14 Glossary of Terms........................................................................................... 70

1 Executive Summary

This is Cheshire West and Chester's first Homelessness Strategy following local government reorganisation. This strategy will continue to build upon the significant achievements made by the previous districts to tackle homelessness, and will seek to enhance existing services and develop new initiatives.

This strategy has been developed in response to the findings of the Homelessness Review 2009, which provided a very detailed and comprehensive analysis of homelessness in Cheshire West and Chester.

The review highlighted a number of issues to be addressed within the strategy. The priorities that have been identified are based on the findings of the Homelessness Review and government priorities. They have been developed in conjunction with the Cheshire West and Chester Homelessness Steering Group.

The six priorities are:

• Preventing homelessness and developing the Housing Solutions Service

• Delivery of the Enhanced Housing Options programme • Addressing the current market conditions • Ending rough sleeping • Improving supported accommodation and move on • Improving access to permanent accommodation

This strategy has been developed in consultation with partner agencies and service users. Cheshire West and Chester Council recognises that homelessness cannot be tackled by the Local Authority working in isolation, rather it is dependent upon effective joint working between the Local Authority and all organisations who are working to prevent and respond to homelessness.

The strategy will cover the period 2010 to 2015 and will be monitored and reviewed by the Cheshire West and Chester’s Homelessness Steering Group, as well as through the local authority’s internal performance management systems.

1.1 Preventing Homelessness and Developing the Housing Solutions Service

Cheshire West and Cheshire Council recognise that early intervention and prevention is the key to successfully tackling homelessness and to stop repeat homelessness. Integral to this approach is the provision of good quality housing advice and a range of housing options. In developing the Housing Solutions Service it is essential to tackle the dependency culture by promoting choice and empowering people to find their own housing solutions.

The Homelessness Review clearly demonstrated the effectiveness of the Housing Solutions team in tackling homelessness. However, performance varied considerably

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across the teams. It is essential that good practice displayed in some areas is replicated across Cheshire West and Chester to ensure a consistently high quality service. This will be achieved by regular monitoring and consultation with customers.

Tackling homelessness requires a partnership approach by many organisations. It is vital that the Housing Solutions Service works with partner organisations to ensure that customers receive quality housing advice, referrals to the Housing Solutions team are at the appropriate time, and services work together to provide a holistic package of advice and assistance. We will develop protocols with key partners, complete joint training and develop a replacement for the multi-agency monitoring project.

The consultation exercises highlighted that the service needed to be more accessible, and that customers would prefer to have one point of access to a range of services. To address this we intend to extend the opening times, provide an outreach service and introduce multi-agency surgeries. A long-term aim will be to consider the future delivery model for the Housing Solutions Service, including a gateway approach where a number of different organisations deliver their service under one roof. We will also increase the use of technology to enable customers more choice in how they access our service.

1.2 Delivery of the Enhanced Housing Options Programme

Cheshire West and Chester Council were successful in its bid to deliver Enhanced Housing Options (EHO). The additional funding from central government of £240,000 will enable us to tackle homelessness and respond to the wider housing needs of residents by offering both a broad range of housing advice and better links to employment.

The main elements of the programme are to employ Employment Solutions Mentors and an Employment Solutions Trainer to support homeless households through training and into employment. We will also recruit a Money Adviser to provide a debt counselling service promoting financial inclusion and a Resettlement Worker to deliver housing advice and assistance to offenders, tackling social exclusion.

We will use digital TV and housing advice hubs to provide advice on a full range of housing information and work opportunities. The interactive service will also be linked into the Choice Based Lettings scheme to enable households to fully explore the range of housing opportunities from their own living room.

1.3 Addressing the Current Market Conditions

The Housing Solutions team and other organisations across Cheshire West and Chester have seen a significant increase in the number of households who are at risk of losing their homes as a result of the economic situation. Within the Housing Solutions team we provide a wide range of practical advice and assistance to

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support people who are struggling due to the economic downturn and we have recently created a new post within the team to provide specialist advice and assistance to owner occupiers. The Mortgage Arrears Adviser will also implement the Mortgage Rescue Schemes and other initiatives to prevent repossessions. The work to prevent homelessness during the recession is further complemented by the additional posts created as part of EHO programme.

The Housing Solutions team’s response to the economic recession is a multi-agency approach and relies on good partnership working with key agencies such as social landlords, CAB, Shelter and Job Centre Plus. More work needs to be done to ensure the Housing Solutions and other partners work effectively together. We will improve our links with the local Credit Union, courts and service providers of the local court desks.

The Homelessness Review highlighted that although there were increasing demands on services, there were concerns that some households in particular, homeowners, who were not accessing services provided to prevent homelessness. It is essential that both customers and partners know what services are available locally, and how to access them. In order to ensure that this is the case we will increase awareness of the Housing Solutions Service through a high-profile publicity campaign. This will include large posters, billboards, and notices on buses. We will also ensure that there are regular articles in the local press, housing advice surgeries on the local radio station, and that Housing Solutions has a presence at local events.

1.4 Ending Rough Sleeping

Cheshire West and Cheshire Council are committed to ending rough sleeping. Consultants were commissioned to carry out additional work in this area to ensure that existing services would enable the Council to meet the 2012 target of eliminating rough sleeping.

We will provide a strong strategic lead and raise the profile of rough sleeping through officer and member groups and increased multi-disciplinary working. In order to achieve this it is vital that we have a comprehensive picture of the rough sleeping population.

The Housing Solutions Service needs to be accessible and responsive to the needs of this client group in order to prevent rough sleeping. We will provide better clarity about where the first point of access is so that a very clear pathway into accommodation and support can be established. We will also develop a hotline for rough sleepers to contact or for members of the public to call if they see a rough sleeper.

Both the day centre and outreach team will be reviewed to take account of best practice and ensure the best outcomes for service users.

To address the lack of emergency direct access beds we will work with providers to implement the use of “safe seats”, which is essentially placing somebody who would

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otherwise be sleeping rough somewhere safe until they can access emergency accommodation. We will also use bed and breakfast accommodation to get people off the street that night. Cheshire West and Chester Council will work with accommodation providers to address gaps in provision for direct access accommodation for women and couples, accommodation for rough sleepers with dogs and accommodation allowing drinking and those taking methadone scripts.

Reconnections protocols will be developed to provide a framework in which an individual rough sleeper’s needs can be assessed, met and funded even if they need to move temporarily across local authority boundaries.

1.5 Improving Supported Accommodation and Move On

It is important that supported accommodation and other facilities within the borough provide the best opportunities for their clients to move forward into work and settled homes. Both these issues will become significant parts of the support plan used by accommodation providers in order that residents are encouraged and empowered to take advantage of training and job opportunities, and are prepared for a move into settled accommodation.

The Homelessness Review identified that there was significant demand for supported accommodation in Cheshire West and Chester. This cannot be met with the existing supply. To address this it is essential that we make the most effective use of the current provision ensuring that referrals are appropriate and based on a comprehensive assessment of need, and that vacancies are prioritised to those in most need. To aid this process, we will develop a single point of access and a common assessment form for support services. To provide additional accommodation, we will develop the current Nightstop scheme to include supported lodgings.

The lack of supported accommodation is further exacerbated by the lack of move on accommodation. To successfully address the move on problem will require a partnership approach. Council accommodation should be considered alongside other options such as stock held by other social landlords, accommodation in the private rented sector, and low-cost home ownership. Cheshire West and Cheshire Council intend to implement the Move On Plan Protocol (MOPP), developed by the homelessness charity, Homeless Link. This should increase rates of move on from supported accommodation by analysing the extent of need and agreeing local actions through a partnership approach.

1.6 Improving the Access to Permanent Accommodation

It is essential that permanent housing is accessible to all residents regardless of location, tenure or acute need. The Strategic Housing Market Assessment 2009 identified significant levels of current and future housing need. It is therefore essential that Cheshire West and Chester Council increases the supply of new

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homes ensuring there is a supply of affordable housing available. This will be achieved through the delivery of Cheshire Sub-Regional Housing Strategy.

Choice Based Lettings (CBL) will be expanded to incorporate the new Cheshire West and Chester geographical area. We will also explore the possibility of advertising private rented properties through CBL. A Common Housing Allocation Policy to sit alongside CBL has been agreed by the main social landlords in the area, this will be expanded to include other registered social providers in the future.

The private rented sector, although relatively small, plays an important role in providing accommodation to households who cannot access home ownership or social renting. It is therefore important to enhance work with the private rented sector, to increase the supply and quality of accommodation in this sector. In order to achieve this, we will further develop the rent bond scheme, develop an accreditation scheme, undertake a marketing campaign to encourage private landlords to work with the Housing Solutions Service and reduce prejudice against letting accommodation to people in receipt of benefits. We will also explore the possibility of providing furniture vouchers to households, enabling them to access the private rented sector.

The Homelessness Review detailed the levels of overcrowding and under occupation. Further research will need to be completed in order to develop an action plan to address the issue. Consultants have also been commissioned to undertake further research to identify and shortlist potential sites for Gypsies, Travellers and Travelling Show people within the borough.

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2 Introduction

Homelessness is a key strategic issue for Cheshire West and Chester Borough Council and its partners. The economic and social cost of homelessness can be significant. At a personal level, homelessness can have a profound effect on health education and employment prospects. At a social level, homelessness can impact on social cohesion and economic participation, affecting the community as a whole.

This is Cheshire West and Chester's first Homelessness Strategy following local government review. The previous districts of Chester City, Ellesmere Port and Neston, and Vale Royal had worked hard to tackle homelessness and had all successfully reduced homelessness acceptances, achieved the temporary accommodation target and significantly increased homelessness prevention. This strategy will build on the success attained by the previous districts and seeks to enhance existing services and develop new initiatives.

The Homelessness Act requires every local authority to carry out a review of homelessness in the borough every five years, to develop and publish a homelessness strategy based on the review, and consults with other organisations.

The Homelessness Act 2002 requires homelessness strategies to include actions that:

a) Prevent homelessness;

b) Ensure there is sufficient accommodation available for people who are or may become homeless;

c) Ensure there is satisfactory support for people who are, or may become homeless, or need support to prevent them from becoming homeless again.

This strategy has been developed in response to the findings of the Homelessness Review 2009, which provides a comprehensive understanding of homelessness in Cheshire West and Chester. The Homelessness Review has identified issues and gaps in service provision which this strategy will seek to address.

Partnership working is fundamental to this Homelessness Strategy. Many people have multiple needs that extend beyond the basic need for a home. It is not possible for Cheshire West and Cheshire Council to meet those needs in isolation. It is therefore essential to work in partnership in order to prevent homelessness and offer sustainable housing solutions. This strategy should be seen as a multi agency document. The council has worked closely with its partners through the Cheshire West and Chester Homelessness Steering Group to produce this strategy. It is intended that the strategy be inclusive in its approach and partner agencies continue to work closely with the council to assist in its delivery.

The strategy will cover the period April 2010 to March 2015 and will be monitored and reviewed by the Cheshire West and Chester Homelessness Steering Group as

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well as through the local authority’s internal performance management systems. The Cheshire West and Chester Homelessness Forum will play a key role in the delivery of the action plan.

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3 The Main Findings of the Homelessness Review 2009

This strategy has been developed in response to the findings of the Homelessness Review 2009 which provided a very detailed and comprehensive analysis of homelessness in Cheshire West and Chester. This strategy will not repeat the data contained within the review, rather the strategy is a response to the review findings. The two documents should therefore be read in conjunction with one another. This chapter however provides a summary of the main findings.

3.1 Strategic Links

The government’s national Homelessness Strategy, Sustainable Communities: Settled Homes, Changing Lives (2005), sets out plans to reduce homelessness, as well as halving the number of households in temporary accommodation by 2010 and ending the use of bed and breakfast accommodation for families with children. These targets will be achieved by:

• encouraging homelessness prevention • supporting vulnerable people • tackling its wider causes and symptoms • helping more people to move away from rough sleeping • providing more settled homes

In 2008, the government launched the new rough sleeping strategy - No One Left Out - Communities ending rough sleeping. It sets out the vision to work with partners to end rough sleeping by 2012.

The Housing Corporation’s Strategy ‘Tackling Homelessness’ (2006) outlined the key role that RSLs have to play in tackling homelessness. The work with RSLs has since been complemented with the introduction of the CLG Homelessness Action Team, who worked to build and sustain partnerships between local authorities and RSLs, whilst promoting good practice.

‘Independence and Opportunity’ (2007) outlines how the Supporting People programme helps to reduce homelessness by providing support to enable households to remain in their own homes, and offering invaluable support services to other vulnerable groups. The strategy emphasises the need for service users to remain central to the programme, whilst highlighting future changes and plans for delivery through the Local Area Agreements.

The North West Regional Assembly published its own Regional Homelessness Strategy in 2007. The three priorities contained within the strategy are to prevent homelessness, increase access to a choice of settled homes, and develop plans and activity based on a robust understanding of homelessness and housing need.

Whilst each local authority is responsible for tackling homelessness within its own area it is important to recognise the benefits of sub-regional working. The Cheshire Homelessness Group includes the local authority areas of Cheshire West and

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Chester, Cheshire East, Halton and Warrington. This group is responsible for the Countywide Homelessness Strategy which aims to address the larger, cross boundary issues.

3.2 Homelessness in Cheshire West and Chester

The number of homeless applications is decreasing each year. Over the last six years there has been a 91% reduction in the number of homeless acceptances. The decline is a result of an increased focus on homeless prevention and the delivery of sustainable housing options. However, it is important to recognise that whilst statutory levels of homelessness are reducing, there are high levels of homelessness and unmet housing need within the Cheshire West and Chester area.

Young people appear to be over represented in the homelessness statistics. Despite Cheshire West and Chester’s ageing population, there currently does not appear to be a significant housing need or homelessness issues within this age range (over 60).

Data from the Multi-Agency Monitoring (MAM) project indicates that 85% of those seen by agencies are single and 39% of people had dependent children. This contrasts to the P1E figures whereby 67% of accepted homeless cases for the same period had dependent children. This may be accounted for by the fact that families with dependent children who are homeless may be more likely to approach a statutory organisation, and will automatically be in priority need. It is also likely that single people may be more likely to approach many of the other agencies that contribute to the MAM project.

In line with the ethnicity estimates the MAM data suggests that around 97% of those in housing need are from white households. However 100% of all homeless acceptances for 2008/09 were from white households. The 2009 SHMA reported that 7.4% of BME households were in some form of housing need compared to 6.9% of the overall population. Further work is needed to ensure that these households are able to access help.

The most common source of income is benefits, with 71% households receiving benefits. The second most common source of income is employment with 18%. 72% of people had an annual income of under £10,000, only 15% of people earned more, this shows that there are likely to be serious issues with affordability.

The two main causes of homelessness within the Cheshire West and Chester area are as a result of parents or family and friends evicting, and relationship breakdown. Although eviction by family and friends is one of the main causes of homelessness it has significantly reduced from previous years and would suggest that homeless prevention in this area is successful. Domestic abuse and other types of violence have increased.

A key government target is to reduce the number of households in temporary accommodation by 2010 by 50% against the figure reported on the 31st December 2004. Cheshire West and Chester Council have already met this target a year early.

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In 2004 there were 133 households in temporary accommodation across Cheshire West, giving a 2010 target of 65 households. As of 31 March 2009 there were 26 households in temporary accommodation in Cheshire West. This is a major achievement and is due to homeless prevention and working closely with households in temporary accommodation to identify sustainable housing solutions.

Research into exclusions made by supported accommodation providers highlightedthat 135 people were excluded during the 3 month period across Chester West and Chester. Of the individuals who were excluded 70% of them were male, 98% were single and 39% were under the age of 25. The main reason given for exclusion was based on offending behaviour, closely followed by drug and alcohol misuse.

Rough sleeping continues to be a problem in Chester. The last official headcount showed 9 people sleeping rough on the night. Cheshire West and Chester has the second highest number of rough sleepers outside of London. In March 2010 we carried out another headcount, in which we returned a figure of 1 person found on the night. Whilst this is a positive result, we must continue to closely monitor the situation and ensure we strive towards the 2012 target of ending rough sleeping.

The 2009 SMHA Household Survey identified that a total of 2,391 households across Cheshire West and Chester were living in overcrowded conditions. Of these households, 1,054 want to move because of the overcrowding. A total of 16,283 households are severely under-occupying.

The impact of international economic events and the consequences of the ‘credit crunch’ are likely to have a significant effect on the levels of homelessness for some time to come. High levels of mortgage repossessions, redundancies and unemployment are affecting the area.

3.3 Cheshire West and Chester Councils Housing Solutions Service

There are three Housing Solutions teams located across the borough (Chester, Ellesmere Port and Northwich). In Chester, the housing advice and homelessness service is contracted out to Chester & District Housing Trust (CDHT), who carries out the function on behalf of the local authority. In the other two locations the service is delivered directly by the local authority.

The vision for the service is that “every homeless presentation is preventable”. Staff work with households to either enable them to remain in their home or to assist them with planned and timely moves into more suitable and sustainable accommodation by offering a range of housing options and where appropriate, referrals to support organisations. Advice is provided regardless of priority and intentionality, and is tailored towards the individual needs of the client.

Although there has been a significant increase in the number of cases where homelessness has been prevented, performance across the three teams varies considerably. It is essential that the good practice displayed in some areas is replicated across Cheshire West and Chester to ensure a consistently high quality service.

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Cheshire West and Chester Council were successful in its bid and received £240,000 to deliver its Enhanced Housing Options Programme. The programme will run from April 2009 until March 2011 and will enable us to respond to the wider housing needs of Cheshire West and Chester residents in an effort to tackle the root cause of homelessness.

3.4 Services available across Cheshire West and Chester

The provision of advice and information enables an individual to make informed decisions and take appropriate action to improve their housing situation. The provision of information and advice can include signposting to other agencies, information to enable personal decisions to be made, or specialist advice and action taken on behalf of an individual. In addition to the advice delivered by the Council’s Housing Solutions team, there are many other agencies working across the borough providing generic and specialist housing advice and assisting in homeless prevention, these include Shelter, and the Citizens Advice Bureau.

The Supporting People partnership commissions a variety of supported accommodation projects across Cheshire West and Chester for a range of different client groups. All the projects provide support to households while they are in the accommodation, and also to prepare them for permanent accommodation in thefuture. Most of the projects provide self-contained accommodation and are responding to the places of change programme. Many of the providers highlighted that they were unable to meet current demand on services. The main gaps inprovision identified were, direct access accommodation for females and couples, and projects that would accommodate those with substance misuse issues.

Since the launch of Supporting People in 2003, there is greater provision of support available within the Borough. There are a number of agencies that provide floating support services specifically to homeless people and to other vulnerable client groups. This provides housing related support to help clients maintain their accommodation and clearly assists the Council in meeting its homeless prevention agenda. However there is a lack of cross tenure floating support.

The needs estimation model has been developed to assist authorities across the North West in estimating the unmet need of housing support services over the next 12 years. One of the findings which is of particular importance to the Homelessness Review is the identified shortage of services for the socially excluded. The main client groups where current gaps in provision are most significant are substance misuse and single homelessness.

3.5 Consultation

Consultation was central to the review process and was carried out with staff, Elected Members, partner agencies, and customers.

Staff felt the focus on the prevention of homelessness was fundamental to the service and resources should be targeted in this area. Use of technology should be increased, including online forms, mobile working and improved IT systems. There

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was a lack of temporary accommodation; especially supported accommodation for single males/females, people with mental health issues and those with drug and alcohol problems and this was further exacerbated by the lack of move on accommodation.

Partners identified the key strengths of the Housing Solutions Service to be the focus on prevention, accessibility, and the work of the Private Sector Liaison Officer. The key weaknesses of the service were communication with caseworkers, lack of consistency in the advice given and risk assessing of nominations. Suggestions for service improvements included a one stop shop approach, increased partnership working, greater transparency and more provision for those with complex needs.

Customers felt the positive things about the Housing Solutions Service were that it was fast and efficient, staff were knowledgeable and understanding, and were responsive to the needs of the client. The negative things about the service included lack of communication with case workers, feeling pushed into accommodation in the private rented sector, lack of awareness generally of Housing Solutions and the cost of supported accommodation.

3.6 Key Findings

The review process has highlighted a number of issues that need to be addressed in the strategy:

• Partnership work is key to tackling homelessness • Affordability is a significant issue in relation to owner occupation and privately

renting • The social rented sector is unable to accommodate those in housing need on

the housing register due to reducing stock levels and low turnover rates • The Strategic Housing Market Assessment 2009 identified significant levels of

current and future housing need • Statistical information from all agencies is key to the review process and

development of future service delivery • The Housing Solutions Service has been highly effective in tackling

homelessness but needs to ensure that there is a consistently high quality of service delivered across the borough

• More work needs to be done to ensure partners and customers are aware of the many services available across the borough

• High levels of rough sleeping, primarily in the Chester area • High levels of youth homelessness, although prevention tools aimed at this

client group are successful • Low levels of homelessness among older people, however, an ageing

population may result in increased demand on services• Overcrowding and under occupation needs to be addressed • Economic climate is increasing demand on already stretched services such as

the Citizens Advice Bureau (CAB) • Increase in mortgage repossessions and concern that homeowners are not

accessing the services provided to prevent homelessness such as the court desk

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• High levels of demand for supported accommodation, particularly direct access accommodation, accommodation for single males and females and those with substance misuse

• High levels of exclusion from supported accommodation, due to complex support needs, particularly in relation to offending behaviour and substance misuse issues

• Supported accommodation for differing client groups was unpopular, as was shared facilities and out of area placements

• Supported accommodation was expensive and acted as a deterrent to finding employment this will need to be addressed if the worklessness agenda is to be tackled

• Move on from supported accommodation can be slow • Both customers and staff would like to see increased use of technology • Regular monitoring and consultation with customers is fundamental to the

delivery of a consistent, high quality service

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4 Our Vision

Cheshire West and Chester's vision for homelessness is that every homeless case will be treated as preventable and we will work to tackle the root causes of homelessness. We will respond in a timely and supportive fashion and work with households to provide a holistic service, ensuring that homelessness is prevented or that other appropriate and sustainable accommodation is found.

By 2015 we aim to:

• Sustain the reduction in the number of households in temporary accommodation

• Eradicate the use of bed and breakfast accommodation for all homeless households except as emergency accommodation to prevent rough sleeping

• Ensure that no household has to sleep rough and end rough sleeping • Implement Choice Based Lettings across Cheshire West and Chester • Sustain low levels of homeless presentations and acceptances • Continue to ensure that homelessness is prevented wherever possible, and to

prevent it recurring • Continue to fund Enhanced Housing Options • Develop supported provision including supported lodgings for 16 and 17 year

olds • To significantly increase the supply of affordable housing

In Cheshire West and Chester we will work with households to enable them to remain in their current home or assist with planned and timely moves into suitable and sustainable accommodation. We will do this through the delivery of housing options and appropriate referrals to support organisations. Housing options will be provided to all households regardless of priority or intentionality. Through the delivery of the Enhanced Housing Options programme we will also seek to address the wider needs of clients including money-management, education and training. This will provide a bespoke package of advice and assistance to tackle not only homelessness but the wider social problems associated with homelessness.

We will work to sustain the reduced number of households placed in temporary accommodation and to minimise their length of stay. We will actively work with households in temporary accommodation to continue to review their housing options and plan their move on into settled accommodation. We will work closely with providers of accommodation, to ensure that while households are in temporary accommodation they are provided with all the necessary advice and assistance to enable them to sustain future permanent accommodation and access training and employment.

We will seek to ensure that all homeless households have access to support. We will ensure that support needs are identified as part of the housing options assessment process and that referrals are made to relevant partner agencies as appropriate. We will continue to monitor support requirements through regular case conferencing and temporary accommodation meetings.

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Working in partnership is absolutely fundamental to achieving this vision. The Homelessness Strategy has been developed in partnership with key statutory and voluntary agencies, and these organisations have helped to both identify priorities and develop actions. If homelessness is to be successfully responded to and prevented in Cheshire West and Chester then it is essential for all key partners to sign up to the strategy and become actively involved in the delivery of the action plan.

This vision will build upon the good work that is already well established across Cheshire West and Chester. Over the last five years, the focus on the prevention of homelessness and development of the Housing Options approach has achieved positive results. This is demonstrated by the significant increase in the number of cases where homelessness was prevented and the reduction in the number of homeless presentations. Cheshire West and Chester Council has successfully reduced the number of households living in temporary accommodation meeting the government target one year early and has sustained a two thirds reduction in the number of rough sleepers. This has been achieved through the introduction of a range of prevention measures, improved supported accommodation and partnership working. Cheshire West and Chester Council were awarded additional resources in 2009 to deliver Enhanced Housing Options as part of the national trailblazer programme.

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5 Strategic Priorities

The review highlighted a number of issues that need to be addressed within the strategy. Given the current resources available to tackle homelessness, it would be impossible to address each and every one. It is therefore necessary to prioritise the work; however, we will look to take advantage of any new opportunities that may arise for additional funding. The priorities that have been identified are based on the findings of the Homelessness Review and government priorities and have been developed in conjunction with the Cheshire West and Chester Homelessness Steering Group.

The six priorities are:

• Preventing homelessness and developing the Housing Solutions Service

• Delivery of the Enhanced Housing Options programme • Addressing the current market conditions • Ending rough sleeping • Improving supported accommodation and move on • Improving access to permanent accommodation

Each priority will be considered in greater detail in the following chapters by outlining the government position, the findings of the review and the main actions identified to improve the situation. Whilst general actions are identified throughout the strategy a more detailed action plan can be found in chapter 13. The action plan details the timescales for delivery, the lead responsibility and key partners, resources, targets and milestones.

In order to make this strategy a live document that actually delivers against its action plan we have endeavoured to make all actions outcome based and SMART (specific, measurable, achievable, realistic and time bound). The action plan will be reviewed annually to ensure that it remains relevant and revisions will be made to take account of new priorities and targets, including progress made on each action.

The Cheshire West and Chester Homelessness Steering Group will monitor the implementation of the Homelessness Strategy action plan.

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6 Preventing Homelessness and Developing the Housing Solutions Service

Communities and Local Government (CLG) considers that housing authorities should take steps to prevent homelessness wherever possible, offering a broad range of advice and assistance for those in housing need. It is important that where homelessness does occur, and is being tackled, consideration is given to the factors which may cause repeat homelessness and action taken to prevent homelessness recurring. CLG has strongly advocated the transformation of traditional homeless services, which process homeless applications, into housing options services whereby every case of homelessness is seen to be potentially preventable. Such services are client focused and outcome based.

Cheshire West and Chester Council recognise that early intervention and prevention is the key to successfully tackling homelessness and to stop repeat homelessness. The service places the customer at the heart of service delivery and aims to provide holistic advice on a range of housing and other related topics and enables the customer to make an informed choice about their housing situation.

Cheshire West and Chester Council have made significant achievements in tackling homelessness. Performance indicators for the Housing Solutions team clearly demonstrate a significant increase in the number of cases where homelessness was prevented and reduction in the number of homelessness acceptances. Cheshire West and Chester Council have also achieved the government target to reduce the number of households in temporary accommodation one year early. This has been achieved by focusing on the prevention of homelessness and introduction of a range of homeless prevention tools including mediation, homeless prevention fund, rent bond scheme, and a sanctuary scheme.

The new Housing Solutions Service seeks to replicate the good practice inherited from the previous districts across the wider geographical area. A staffing structure has been implemented which provides an increase in front line Housing Solutions Advisers and a strategic/development function to ensure the service is consistently transforming and developing new solutions.

The vision of the service is that every homeless presentation is preventable. Staff work with households to either enable them to remain in their home or to assist them with planned and timely moves into suitable and sustainable accommodation by offering a range of housing options and where appropriate referrals to support organisations. Advice is provided regardless of priority or intentionality and is tailored towards the individual needs of the client.

The Homelessness Review clearly showed the effectiveness of the Housing Solutions team in tackling homelessness. However, performance varied considerably across the teams. It is essential that good practice displayed in some areas is replicated across Cheshire West and Chester to ensure a consistently high quality service. This will be achieved by regular monitoring and consultation with customers. Over and above regular case management supervision we will also do a detailed audit of 10% of all cases. In addition to our performance indicators we have

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recently developed a set of service standards in consultation with customers, which we will closely monitor and widely report on performance.

Consultation was a key element of the review. However, some people consulted had never been asked for their views before and did not know how to get involved in the development of services provided on their behalf. It is essential that this is addressed as part of the strategy and a system for regular engagement with customers is developed. This will include general customer questionnaires, one-off questionnaires focusing on different areas of the service and focus groups.

It is essential that Cheshire West and Chester, proactively prevent homelessness arising and provide a range of sustainable solutions for those individuals who do become homeless to maintain the reduction of numbers of people in temporary accommodation. The Homelessness Review highlighted that although there was a wide range of tools available to prevent homelessness there were still gaps in service provision. This was particularly evident in relation to relationship breakdown and households leaving institutions. Additional tools will be developed to ensure staff are able to prevent all cases of homelessness. We will ensure mediation is available for people facing relationship breakdown and consider what other housing solutions are available to assist in homelessness prevention. The new additional post in the team of Resettlement Officer, employed as part of the Enhanced Housing Options programme (detailed in chapter 7) will assist those being released from prison to access suitable and sustainable accommodation. The recently developed prison protocol will further enhance partnership working in this area. We will also develop a hospital discharge protocol, to ensure there is a clear pathway from discharge in appropriate accommodation.

Tackling homelessness requires a partnership approach by many organisations. It is vital that the Housing Solutions Service works with partner organisations to ensure that customers receive quality housing advice, referrals to the Housing Solutions team are at the appropriate time, and services work together to provide a holistic package of advice and assistance to support customers. Protocols will be developed with Children's Services, Adult Services, social landlords, domestic abuse services, Housing Benefit and advice agencies such as the CAB and Shelter. We will develop a training programme for key partners to include short courses, job shadowing and joint team meetings.

Statistical information from all agencies was vital to the review process in order to establish the extent and nature of homelessness across Cheshire West and Chester. This information is fundamental to the development of future service delivery. It is therefore important that we develop a replacement for the multi-agency monitoring (MAM) project to capture this information in the future.

In developing the Housing Solutions Service it is important to recognise the needs of the local community. The Homelessness Review identified high levels of youth homelessness, although prevention tools aimed at the client group had been successful. We will continue to build on the success of tackling homelessness amongst this client group by considering how we deliver services for young people in the future. We will work closely with Children's Services to develop a joint protocol,

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develop the mediation and supported lodgings schemes. The work in this area is explored in greater detail in the following chapters.

The Homelessness Review highlighted that there were low levels of homelessness among older people. However, an ageing population may result in an increased demand for services, it is therefore important that we consider the services aimed at older people. There were also high levels of housing need identified among the BME community compared to the overall population, although this client group is less likely to access housing related services. Further work needs to be done to ensure that these households are aware of the services available and are able to access them.

The consultation exercises highlighted that the service needed to be more accessible particularly given that Cheshire West and Chester has large rural areas. Customers would also prefer to have one point of access to a range of different services. To address this we intend to extend the opening times, provide an outreach service and introduce multi-agency surgeries within Housing Solutions. A longer term aim will be to consider the future delivery model for Housing Solutions, including a gateway approach where a number of different organisations deliver their service under one roof. We will also increase the use of technology by exploring the benefits of using laptops during housing options appointments and using text messaging to remind customers of appointments and provide updates.

CDHT currently deliver the Housing Solutions Service in the Chester area on behalf of the local authority. This contract will end in 2011. We will therefore carry out an options appraisal to make recommendations on the future delivery of the service across Cheshire West and Chester.

Actions

What we will do to prevent homelessness and develop the Housing Solutions Service

1. Regular monitoring of case files and service standards to ensure a consistent high quality service, this will include mystery shopping exercises

2. Develop a service user action plan to ensure regular consultation with customers

3. Develop additional homeless prevention tools including mediation for couples experiencing relationship difficulties and a hospital discharge policy

4. Work closely with partners and develop joint working protocols with key partners including Children's Services, Adult Services, and domestic abuse services

5. Develop a multiagency monitoring scheme to establish the extent and nature of homelessness across Cheshire West and Chester

6. Consider the needs of older people from a Housing Solutions Service perspective

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7. Ensure that the service is accessible to households from BME communities

8. Increase the accessibility of the service by extending the opening hours, providing outreach surgeries and implementing an advice line providing information 24 hours a day

9. Introduce multi-agency surgeries with other key organisations

10.Consider the long-term service delivery, including adopting a gateway approach

11. Introduce increased use of technology, including use of laptops in housing options appointments and text messaging customers

12.Undertake an options appraisal to make recommendations about the future service delivery of the Housing Solutions Service across Cheshire West and Chester including service redesign

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7 Delivery of the Enhanced Housing Options Programme

In March 2008 the Government released the document “Expanding Choice, Addressing Need”. It outlined the vision for authorities to develop an Enhanced Housing Options (EHO) service which offers both a broad range of housing advice and better links to employment. The four main principles of EHO are; meeting housing need by providing a wider range of solutions; using stock more effectively; tackling worklessness and improving customer service.

The EHO Programme provided the opportunity for local authorities to bid for additional resources to deliver a range of enhancements. Cheshire West and Chester Council were successful in its bid and received £240,000 to deliver its Enhanced Housing Options Programme. The programme will run from April 2009 until March 2011 and will enable us to respond to the wider housing needs of Cheshire West and Chester residents in an effort to tackle the root cause of homelessness.

The EHO programme has been developed with a range of key partners. Implementation of the programme is monitored by a project board, who meet on a quarterly basis.

To ensure that EHO is embedded at the heart of service delivery, we are redesigning the service around the EHO principles. This has included the appointment of an EHO Project Officer to coordinate and ensure the successful implementation of the programme. We are also developing new policies, procedures and monitoring frameworks.

In Cheshire West and Chester the EHO funding will be used predominantly to create additional posts within the Housing Solutions team. These new members of staff include two Employment Solutions Mentors, who will provide specialist support, preparing and motivating individuals to become ready for the workforce. To support this work we are employing a part time Employment Solutions Trainer who will deliver a programme of pre-employment training courses. Other additional posts include a Money Adviser to provide a debt counselling service to Housing Solutions clients including budgeting and financial statements, negotiating with third parties, along with ensuring that income is maximised through the take-up of eligible benefits. A Resettlement Worker has been employed to deliver housing advice and assistance to offenders, including prolific and priority offenders.

Other areas of work will include the additional use of technology. We will use digital television to provide information and advice on the full range of housing options and work opportunities. The interactive service will also be linked into Choice Based Lettings to enable households to fully explore the range of housing opportunities open to them from their own living rooms. A housing advice hub will provide a wealth of housing, training, education and job related information from a wide range of providers. It is intended that the site will act as a one stop facility providing automatic links to the most appropriate agency to deal with any enquiries made. A simple logging system will ensure that the information will be passed to the most appropriate agency and record the level of activity on the website.

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Young people (16 -24 year-olds) are more likely to be in housing need than any other age group. It is therefore essential that the programme responds to the needs of young people and their specific requirements. FIRM Foundations (Family, Intervention, Research, and Mediation) complements the EHO programme as it provides a holistic package of advice and assistance to support young people and prevent homelessness. It is delivered by Forum Housing Association. A support worker assists the young person and their family, using the outcome star tool to identify and resolve issues which may have contributed towards their homelessness. In addition to the intervention and mediation service, data is collected on the extent and nature of youth homelessness across Cheshire West and Chester, and this will be used to inform future service delivery for young people.

We will also deliver an education programme through the delivery of awareness raising sessions in schools. The programme will employ a young person who in addition to the school sessions will act as a young person’s rep on various forums, consultation exercises and assist in developing information on social networking sites.

Actions

What we will do to deliver the Enhanced Housing Options programme

1. Employ an EHO Project Officer to coordinate the programme and ensure successful delivery of the action plan

2. Update all paperwork, policies, procedures and monitoring frameworks to incorporate the key EHO principles

3. Employ an Employment Solutions Mentor to support households into employment by providing specialist support, preparing and motivating individuals to become ready for the workplace

4. Employ an Employment Solutions Trainer to support households into employment by delivering a programme of pre-employment training courses

5. Employ an Money Advice Worker’s to provide a debt counselling service including budgeting, financial statements, negotiating with third parties and maximising income

6. Employ an Resettlement Worker to work with offenders to provide housing advice and assistance

7. Provide employment opportunities within the Housing Solutions team for three jobs through the Future Jobs Funds

8. Provide housing options information and advice via digital TV.

9. Develop advice hubs to provide housing and related information

10.Continue and develop the FIRM project to provide support for young people

11. Implement a school education programme to raise awareness of homelessness

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12.Develop pages on social networking sites to provide housing options advice aimed at young people

13.Consider the future service delivery of the Housing Solutions Service to meet the needs of young people

14.Secure future funding to mainstream the EHO programme

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8 Addressing the Current Market Conditions

With the contraction of the UK economy in 2008, economic output has fallen steadily and this has had a significant impact on employment, demands on public services and public finances. Whilst there is some emerging evidence that the economic decline is slowing, it has been recognised that the adverse social impact of recession will continue for a significant period.

A wide range of actions have been taken by the Government to reduce the impact of the recession on levels of homelessness. This has included a commitment by the Financial Services Authority to regulate the sale and rent back market, encouragement of greater lender forbearance, the introduction of a number of initiatives to prevent repossessions for homeowners and additional resources for local authorities.

Cheshire West and Chester Council have formulated a corporate response to the recession having developed a Credit Crunch Committee, with cross party membership overseeing work in this area. There is a corporate officer team which is tasked with understanding the economic picture within Cheshire West and Chester and developing and implementing an action plan to address the issues. Housing Solutions are represented at this committee and play a significant role in the delivery of the action plan.

The Housing Solutions team and other organisations across Cheshire West and Chester have seen a significant increase in the number of households who are at risk of losing their homes. Within the Housing Solutions team we provide a wide range of practical advice and assistance to support people who are struggling due to the economic downturn and we have recently created a new post within the team to provide specialist advice and assistance to owner occupiers. The Mortgage Arrears Adviser will implement the Mortgage Rescue Scheme, Repossession Prevention Fund and other initiatives to prevent repossessions. We will also increase local intelligence to inform and improve services to homeowners in mortgage difficulties.

The work to prevent homelessness during the recession is further complemented by the EHO programme. The Employment Solutions Mentor and Training Officer can provide advice and assistance if someone has been made redundant, and needs help finding a job. In addition to the Money Advice Worker funded through the EHO programme we have also employed two further Money Advice workers on behalf of Cheshire West and Chester Council’s Landlord Service. These two members of staff will focus on tenants who are in rent arrears and at risk of losing their home. The increased use of technology will encourage customers who have traditionally not approached the service to access the advice and assistance available.

The Housing Solutions team’s response to the economic recession is a multi-agency approach and relies on good partnership working with key agencies. Housing Solutions are part of the ‘rapid response redundancy team’ that also includes staff from Housing Benefit, Job Centre Plus and others. The team provide advice sessions at organisations where significant numbers of redundancies are to be made to ensure that employees are aware of the services available and how to access

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them if needed. Housing Solutions have also worked closely with Housing Benefit, as part of their benefit take-up campaign. However, more work needs to be done to ensure the Housing Solutions and other partners work effectively together. We will continue to improve joint working with partners including developing links with the local Credit Union, courts, and service providers of the local court desks. We will work closely with key partners to enable them to give accurate housing advice, and make timely referrals to the Housing Solutions Service. This area of work is explored in greater detail in chapter 6.

The effect of the repossessions will not just be seen in mortgage cases. There is a risk of an increase in the number of people losing their home in the social sector and private rented sector due to evictions for rent arrears caused by debt and loss of income due to unemployment or reduced household income. There may also be an increase in the number of people presenting where tension at home, due to financial pressures, leads to an increase in homelessness as a result of a relationship breakdown. It is therefore vital that we work to prevent homelessness across all tenures. We will work closely with the registered social providers and private landlords across Cheshire West and Chester to prevent homelessness.

The Homelessness Review highlighted that although there were increasing demands on services, there were concerns that some households, in particular homeowners who were not accessing services provided to prevent homelessness. It is essential that both customers and partners know what services are available locally, and how to access them. In order to ensure that this is the case we will increase awareness of the Housing Solutions Service through a high-profile publicity campaign. This will include large posters, billboards, and notices on buses. We will ensure that there are regular articles in the local press, housing advice surgeries on the local radio station, and that we are present at local events. We will also ensure that there is up to date and comprehensive information on the website and in leaflet form which will be widely available at a range of locations.

Actions

What we will do to address the current market conditions

1. Employ a Mortgage Arrears Adviser who will provide specialist housing advice and assistance to clients experiencing difficulties with mortgage payments

2. Continue to implement the Mortgage Rescue Scheme

3. Continue to implement and review the Repossession Prevention Fund

4. Increase local intelligence to inform and improve the service to homeowners in mortgage difficulties

5. Develop links with the Credit Union and provide a furniture scheme to promote financial inclusion and prevent debt

6. Develop effective joint working arrangements with the court and service

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providers of local court desks

7. Training for partners to increase awareness of the housing options and services available

8. Develop a pre-eviction protocol with local registered social providers

9. Work with private landlords to prevent repossessions and evictions

10.Deliver a high profile publicity campaign to raise awareness of the Housing Solutions Service

11.Ensure information is up-to-date and widely available, including leaflets at a range of locations and websites

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9 Ending Rough Sleeping

In November 2008, the government launched the new rough sleeping strategy - No One Left Out - Communities ending rough sleeping. It sets out the vision to work with partners to end rough sleeping by 2012. Developed with leading rough sleeping charities it will use action, advice and assistance across England to prevent the flow of people onto the streets, as well as to support those already there to get off the streets into stability.

Cheshire West and Chester Council has made significant progress over the last 10 years to reduce the number of rough sleepers, sustaining a two thirds reduction and improving the services provided. The health services provided for rough sleepers are excellent with dedicated, specialist provision, and this is used by CLG as an example of good practice.

The Homelessness Review highlighted concerning levels of rough sleeping within Cheshire West and Chester despite a number of services aimed at this client group. Consultants were commissioned to carry out additional work in this area to ensure that the existing services and provision would enable the Council to meet the 2012 target of eliminating rough sleeping. The report concluded that there was positive work being done in the Borough to tackle rough sleeping and a reasonable amount of hostel provision. However, services needed to be modernised to be fit for purpose and take account of best practice. The report made a number of detailed recommendations that Cheshire West and Chester Council is committed to progressing in order to meet the 2012 target.

Cheshire West and Chester Council are committed to ending rough sleeping. We will provide a strong strategic lead and raise the profile of homelessness and in particular rough sleeping, through officer and member groups and increased multi-disciplinary working. This commitment is demonstrated by the resources identified to create two new additional posts within the Housing Solutions team to focus on rough sleeping at both a strategic and operational level.

It is vital that we have a comprehensive picture of the rough sleeping population. Whilst there is some data gathering and analysis, more needs to be done to ensure that we have the right information to inform future service delivery. Multi-agency monitoring as detailed in chapter 6 and detailed analysis by the Contact, Outreach, and Assessment Team (COAT) will provide this information. We will also complete a sub-regional official CLG head count every other year.

Although there is a range of provision for rough sleepers, there is a lack of clarity over the first point of contact for housing advice and assistance for those who are faced with sleeping rough. The Housing Solutions Service needs to be accessible and responsive to the needs of this client group in order to prevent rough sleeping. We will provide better clarity about where the first point of access is so that transparent pathway into accommodation and support can be established. We will develop clear scripts to ensure consistency and a range of protocols that will assist in making pathways into advice clearer and more effective (e.g. hospital discharge and prison protocols as detailed in chapter 6). We will also develop a 24 hour hotline

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for rough sleepers to contact or for members of the public to call if they see a rough sleeper.

Partnership work is an area of strength in Cheshire West and Chester. Key agencies are engaging with the council and other agencies in tackling rough sleeping through the Complex Needs Meetings, and outreach at the day centre. There is also excellent engagement with primary health services. However, supported accommodation projects and the Housing Solutions Service do not work effectively together with regard to rough sleepers. It is vital that all of the agencies work together to end rough sleeping and we will ensure that the Housing Solutions Service works in partnership with the specialist services to provide an holistic service. We will develop a comprehensive directory of services to detail the variety of services available in the area and how to access them.

Cheshire West and Chester Council will work with Chester Aid to The Homeless to ensure that the outreach team provide an excellent service. It is essential that there is a clear understanding of the needs of people sleeping rough and a proactive approach to assessing their needs and action planning to help them move off the streets and into accommodation. This will be achieved by clarifying the objectives of the service and developing clear aims and outcomes. We will work with other partners to improve joint working and facilitate joint outreach. The service will become more assertive, waking rough sleepers who are bedded down exploring the range of options for emergency accommodation that will be developed.

The review highlighted that the day centre was accessible, but further consideration should be given to its opening hours and its use to ensure that it is a place of empowerment and change. We will work will providers to ensure that services are developed to take account of best practice and ensure the best outcomes for clients are achieved.

The current physical provision of the day centre, night shelter, and some of the supported accommodation provision is not fit for purpose. A long term aim of the Council will be to look for alternative accommodation where it is possible to combine a number of services in one location.

The review highlights the lack of emergency accommodation in Cheshire West and Chester. There are only 2 beds available at the night shelter and clients are often turned away because of the lack of bed space. To address this we will change the way the emergency beds are allocated and work with providers to implement the use of “safe seats”, which is essentially placing somebody somewhere safe who would otherwise be sleeping rough until they can access emergency accommodation. Safe seats are not beds, but literally a seat in a communal lounge that can be utilised in the short term until alternative arrangements are in place. We will also use bed and breakfast accommodation to prevent people sleeping rough that night. Clearly this will not be as effective as the safe seat approach in terms of ability to engage the client, but the Council will ensure that a variety of options are available.

The review highlighted other gaps in provision such as a lack of direct access accommodation for women and couples and no accommodation for rough sleepers with dogs. Cheshire West and Chester Council will work with accommodation

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providers to address these gaps in provision. The review also highlighted that people with drug and alcohol issues found it difficult to access accommodation in the Borough, largely due to the current policies of some providers who do not allow alcohol or permit the use of methadone on the premises. We will work with supported housing providers to enable them to safeguard against risk and accommodate these clients.

There is a reasonable amount of supported accommodation provision in Cheshire West and Chester but currently it is not being used effectively to provide a clear pathway from the street to independent living. We will develop a single point of access for support services and priority will be given to rough sleepers, this is further detailed in Chapter 10.

We will explore the development of a Housing First model. This is a model aimed at helping those with multiple and complex needs to come off the streets. It uses accommodation in mainstream provision (private rented or social housing) and then a tailored package of support is commissioned around an individual. The scheme only requires that the service user pays rent, abides by tenancy conditions and agrees to the recommended support package. We will also learn from the personalisation projects which have been piloted in various parts of the country and adopt best practice from the outcomes.

The Council has a private rented sector bond scheme that is available to homeless people, including rough sleepers. We will develop it to make it more attractive to landlords including payment of rent in advance and financial incentives for both tenants and landlords as a further prevention of rough sleeping.

Reconnection protocols will be developed to provide a framework in which an individual rough sleeper’s needs can be assessed, met and funded, even if they need to move temporarily across Local Authority boundaries. The protocol will include a named officer, risk assessment, support and resources available.

Actions

What we will do to end rough sleeping

1. Improve data capture across agencies so that there is one clear picture of need, provision and outcomes

2. To process map the customer journey into services, develop a clear first point of contact and effective referral arrangements between agencies

3. Set up a dedicated rough sleeper hotline for people to call for advice on preventing rough sleeping and to report locations of rough sleepers

4. Employ an Alcohol Worker to work with rough sleepers, enabling them to access and maintain accommodation

5. Develop a comprehensive Borough wide directory of services

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6. Modernise the outreach service in line with best practice

7. Review opening hours and use of the day centre

8. Consider the long-term aim of developing a purpose-built combined provision for the night shelter, day centre and supported accommodation

9. Implement the use of safe seats within current provision.

10.Ensure that appropriate B&B accommodation is made available to prevent rough sleeping

11.Ensure direct access accommodation is available for women and couples

12.Work with accommodation providers to ensure that provision is made for pets especially dogs

13.Work with providers to allow the use of alcohol and prescription drugs within supported accommodation

14.Explore the possibility of developing the Housing First model

15.Review the Rent Bond Scheme to ensure it reflects best practice and continues to be attractive to both landlords and tenants

16.Develop a formal reconnection policy

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10 Improving Supported Accommodation and Move On

The introduction of the Supporting People programme in 2003, signalled commitment from the government to tackle socially excluded groups, including homeless households. The programme provides housing related support in order to develop and sustain an individual's capacity to live independently in their accommodation.

The government also launched the Hostels Improvement Programme in January 2005 with the specific aim of enabling hostels to become places of change. The report found that people were staying in the hostel system too long and had become too demotivated to address their needs and often left for negative reasons such as eviction or abandonment rather than for positive ones like finding employment and a settled home. This reinforced rather than broke the cycle of homelessness. Chester Aid to The Homeless (CATH) was successful in bidding for additional resources through the programme to improve the accommodation provided within two of their projects.

It is important that supported accommodation within the Borough provides the best opportunities for clients to move forward into work and a settled home. We will work closely with providers to ensure that there is a consistent response to addressing these issues within the support planning process.

The Homelessness Review concluded that supported accommodation in the Borough provided short-term accommodation to a variety of different client groups. All received Supporting People funding and were therefore monitored accordingly. The standard of accommodation was generally high and this was supported by the views of service users.

Consultation with service users highlighted that supported accommodation for different client groups was unpopular as were shared facilities and out of area placements. Those living in supported accommodation felt unable to have a job because of the high cost of accommodation and as a result used their time unproductively. This echoes the government's research behind its current drive to improve hostels by providing the best opportunities for clients.

We will explore the possibility of developing a working hostel. This would provide a stepping-stone, enabling residents to move on into work or into alternative housing pathways. It would also offer an alternative and quicker route into independent accommodation ensuring that people in less specialised hostels who are nearer to working can benefit from an atmosphere where work is the expectation. It is envisaged that support would be of a different nature than that offered in mainstream hostel provision. Lower intensity but better targeted support would be available, supplemented by specialist help from Jobcentre Plus.

It is also vital that the needs of children are recognised, whilst in supported accommodation. Children living in supported accommodation are some of the most disadvantaged and at risk of social exclusion, they miss out on schooling, play, and opportunities to develop and grow in a healthy living environment.

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The Cheshire Temporary Housed Families Project was commissioned by the Children's Fund and set up to research the needs of children and their families in supported accommodation across Cheshire. The aim of the project was to gain a greater understanding of the issues and provide recommendations for future service delivery. These recommendations will be implemented to improve the outcome for children in supported accommodation across Cheshire West and Chester.

The Homelessness Review highlighted high levels of exclusions from supported accommodation due to complex support needs, particularly in relation to offending behaviour and substance misuse. Those excluded were predominantly young, single males. It is essential that Cheshire West and Chester Council works with partners to reduce the number of exclusions to ensure that those who are in need of the most support are not placed into accommodation where there is little or no support provided.

The Homelessness Review further identified that there was significant demand for supported accommodation in Cheshire West and Chester. This cannot be met with the existing supply, particularly with regard to direct access accommodation, accommodation for single male and females, and those with substance misuse issues. To address this it is essential that we make the most effective use of the current provision, ensuring that referrals are appropriate and based on a comprehensive assessment of need and that vacancies are prioritised to those in most need. To aid this process, we will develop a single point of access and an common assessment form for support services. To provide additional accommodation, we will develop the current Nightstop scheme to include supported lodgings. We will also improve the quality of information given to households when moving into and out of supported accommodation.

The lack of supported accommodation is further exacerbated by the lack of move on accommodation. Individuals who no longer need the support offered are unable to move on resulting in new homeless households being placed in less appropriate accommodation or no accommodation at all. It is essential to tackle this problem to ensure that supported accommodation projects are available to those in most need.

Successfully addressing the move on problem will require a partnership approach. Given the low levels and reducing turnover of social housing the Council is unable to provide a social rented tenancy to everybody who is ready to move on from supported accommodation projects. Social housing provided by the main social landlords across Cheshire West and Chester should be considered alongside other options such as stock held by other social landlords, accommodation in the private rented sector, and low cost home ownership. Cheshire West and Cheshire Council intend to implement the Move On Plans Protocol (MOPP), developed by Homeless Link. This should increase rates of move on from supported accommodation by analysing the extent of need and agreeing local actions through a partnership approach. The MOPP will be used by the relevant partners in the Borough as a tool to audit the move on situation at a local level, develop action plan to address the issues identified, and provide regular analysis on the progress made. This ongoing evaluation of the situation will help the Local Authority and service providers address local factors which prevent effective move on.

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Actions

What we will do to improve supported accommodation and move on

1. Work with supported accommodation providers to provide specialist support and self-contained accommodation

2. Ensure that accommodation placements are made as locally as possible

3. Ensure that supported accommodation is affordable, especially for those clients who are working or would like to seek work

4. Ensure that education, training and employment opportunities are addressed as part of a support plan

5. Explore the development of a working hostel

6. Ensure that moving on to permanent accommodation and the skills needed to maintain that accommodation are addressed as part of a support plan

7. Implement the recommendations of the Cheshire temporarily housed families project to improve the outcomes for children in supported accommodation

8. Reduce the number of exclusions by working with partners, to enable them to provide accommodation for clients with complex or multiple support needs

9. Ensure the most effective use of current provision by developing a single point of access and an common assessment form for support services

10.Develop an allocations policy for supported accommodation, prioritising those in greatest housing need

11.Develop a supported lodgings scheme

12. Improve the information given to customers when going into and leaving supported accommodation

13. Implement the MOPP

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11 Improving Access to Permanent Accommodation

The government has stated that everyone should have the opportunity to rent or buy a decent home at a price they can afford, in a place where they want to live and work. More homes are needed to meet the rising demands of a population that is both increasing and ageing. The Government has set a target to provide three million more homes in England by 2020 which will include more affordable homes to rent or buy. The Government has also increased the rights and enhanced conditions for people renting their homes through a number of measures including the protection of tenant deposits, mandatory licensing of larger houses in multiple occupation, encouraging accreditation schemes and reducing the number of non-decent homes.

The Homelessness Review highlighted that Cheshire West and Chester covers a diverse geographical area, including a major city, significant rural areas and areas of multiple deprivation. There are also significant issues with affordability. It is therefore essential that permanent housing is accessible to all residents regardless of location, tenure or acute need.

The Strategic Housing Market Assessment 2009 identified significant levels of current and future housing need. It is therefore essential that Cheshire West and Chester Council increase the availability of new homes, ensuring that there is a supply of affordable housing available. This will be achieved through the delivery of the Cheshire Sub-Regional Housing Strategy. The vision is to provide a housing offer that supports the creation of balanced, sustainable communities and the regeneration of the sub-region’s most deprived neighbourhoods to create an environment where all residents can achieve independent living in good quality, affordable homes that are appropriate to their needs.

The key priorities within the Cheshire Sub-Regional Housing Strategy are: • To increase the supply of affordable housing to support economic growth and

development • To make best use of the sub-region’s existing housing stock • To meet the housing and accommodation-related support needs of the sub-

region’s most vulnerable residents • To increase the supply of market housing to support continued economic

growth and regeneration and to meet local housing needs

Cheshire West and Chester Council were successful in securing ‘Growth Point’ status in July 2008. This will mean delivery of an additional 2,700 homes between 2007/8 and 2016/17. Of these additional homes it is proposed that 30-40% will be affordable housing.

Owner occupation is the dominant tenure within Cheshire West and Chester and this is most likely to be aspired towards however, accessing the tenure has become increasingly difficult given house price increases over the past few years. Even with the recent fall in house prices, affordability continues to be a significant problem. It is vital that Cheshire West and Chester Council develop a range of low cost home ownership schemes available for people who cannot afford to buy a property outright.

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It is important that staff within the Housing Solutions team are knowledgeable on the different types of affordable housing options in order to give quality advice to customers who want to access this tenure. Staff training aimed at owner occupation and low cost home ownership will be completed. We will also complete staff training on disabled facility grants and other available grants to maintain and sustain accommodation.

The social rented sector plays a vital role in providing affordable accommodation in Cheshire West and Chester. However the overall proportion of social rented stock is lower than the national average and of the number of lettings made to new tenants is far outweighed by the number of households on the housing register.

All local authorities are required to implement a Choice Based Lettings (CBL) scheme by 2010. CBL schemes are intended to open up the letting of social housing. CBL allows housing applicants to view details on, choose between, and apply for currently available-to-let properties. This contrasts with traditional housing allocation systems where applicants are normally faced with the choice of whether to accept or reject a property deemed suitable by a social landlord. In this way, CBL aims to transform the letting of social housing from a producer-driven function to a consumer-led service.

CBL currently operates in the Chester area and is delivered by CDHT. This will be expanded to incorporate the new Cheshire West and Chester geographical area. We will also explore the possibility of private rented properties being included in the CBL scheme and developing a social lettings agency. A Common Housing Allocation Policy will sit alongside CBL to enable access to social housing, regardless of landlords, from one point of contact. This will be expanded to include other registered social providers in the future.

We will improve monitoring of nominations to ensure that full use is being made of nomination agreements ensuring homeless households have maximum access to social housing.

The private rented sector, although relatively small, plays an important role in providing accommodation to households who cannot access owner occupation or social renting. The Housing Solutions team have been highly successful in working with private landlords by creating a specialist post within the team to focus on this area of work. However, it is important to further enhance work with the private rented sector to increase the supply and quality of accommodation in this sector. In order to achieve this, we will continue to review the Rent Bond Scheme, develop a marketing campaign to encourage private landlords to work with the Housing Solutions service and reduce prejudice against letting accommodation to people in receipt of benefits. We will also explore the possibility of providing furniture vouchers to households, enabling them to access the private rented sector. We will develop an accreditation scheme to ensure the quality of accommodation for households accessing private rented sector.

The Homelessness Review detailed the levels of overcrowding and under occupation within Cheshire West and Chester. Further research will need to be

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completed in order to develop an action plan to address the issue. Actions will include under occupancy incentive schemes, housing options appointments for overcrowded households, and expansion of Rent Bond Scheme for overcrowded households.

Cheshire West and Chester Council have commissioned consultants to undertake a comprehensive study throughout Cheshire West, to identify and shortlist potential sites for Gypsies, Travellers and Travelling Show people. The study will enable the Council to meet the Government's requirements to provide adequate permanent and transit site numbers.

Actions

What we will do to improve access to permanent accommodation

1. Delivery of the Cheshire Sub-Regional Housing Strategy

2. Training for Housing Solutions staff, focusing on owner occupation, low-cost home ownership and grants/ DFG's

3. Implement Choice Based Lettings across Cheshire West and Chester

4. Develop a common allocations policy to include all registered social providers 5. Effectively monitor nominations to ensure households have maximum access to social housing 6. Increase the supply and access to privately rented accommodation

7. Improve the quality of privately rented accommodation through the development of an accreditation scheme

8. Provide furniture vouchers to households linked to the Rent Bond Scheme

9. Develop an action plan to address overcrowding and under occupation

10. To provide permanent residential and transit Gypsy, Traveller and Travelling Show people sites to meet the identified need for this accommodation

38

12 Performance Monitoring of the Strategy

The actions outlined throughout the strategy have been compiled into a detailed action plan, which can be found in chapter 13. The action plan details the timescales, lead responsibilities key partners and milestones. Wherever possible, we have included SMART actions in the action plan, and these can be readily measured. However some targets are broader or less certain, and these will be refined through the annual review of the strategy action plan.

The Cheshire West and Chester Homelessness Steering Group will monitor the delivery of the action plan against its targets. The Homelessness Strategy action plan is linked into Cheshire West and Chester's strategic and service plans and will therefore also be monitored through the corporate performance management systems.

The strategy and action plan will be monitored annually to ensure that our targets meet local needs and national policy. These annual reviews will be carried out in partnership with the agencies that have assisted in the development of both the Homelessness Review and Strategy.

39

13 Action Plan

13.1 Preventing Homelessness and Developing the Housing Solutions Service

Action Lead & Key Partners

Resources Timescales Milestones Targets and Customer Impact

Develop a case management procedure

CWAC Operational Manager -Housing Solutions

Within existing resources

Start April 2010

Complete June 2010

Write procedure April

Training with staff May

In place for all cases June

Consistent high quality service

Service standards met

Regular monitoring of case files and service standards using standard proforma

CWAC Development Assistant – Housing Solutions

Within existing resources

Start April 2010

Ongoing

Proforma in place by April and take place monthly

Consistent high quality service

Service standards met

Ensure staff have access to up-to-date and accurate information on legislation, case law and best practice

CWAC Operational Manager -Housing Solutions

Within existing resources

Start April 2010

Ongoing

Annually update the procedure manual

Monthly review case law updates

Consistent high quality service

Up- to-date procedure manual

Legislation, code of guidance and case law files on each PC

Agree process to report performance to managers, Members and staff

CWAC Development Assistant -Housing Solutions

Within existing Resources

Start April 2010

Ongoing

To start April and take place monthly

Consistent high quality service

Monthly reports

Employ service users to do mystery shopping of Housing Solutions Service

CWAC Development Assistant -Housing Solutions

Within existing resources

Start August 2010

Ongoing

Recruit service users August

Training to take place September

Mystery shopping to start October

Consistent high quality service

Service standards met

Increase customer engagement

40

Review the service in line with the KLOEs

CWAC Development Manager -Housing Solutions

Within existing resources

Start April 2010

Complete August 2010

Review current situation April

Development service improvement plan July

To review the service and improve in line with the KLOEs

Implement the service improvement plan

Complete benchmarking exercise of the Housing Solutions service with other authorities

CWAC Development Manager -Housing Solutions

Within existing resources

Start July 2011

Complete August 2011

Identify other services to benchmark July

Complete benchmarking exercise August

Ensure the service provides value for money

Develop a comprehensive information pack on the Housing Options available

CWAC Operational Manager -Housing Solutions

CLG LGR grant £9,000

Start April 2010

Complete June 2010

Agree range of leaflets April

Send to graphics team May

To be in place by June and to be reviewed annually

New easy read leaflets available to the public and on website

Increase the accessibility of the service

Develop a comprehensive suite of homelessness decision and housing options advice letters

CWAC Operational Manager -Housing Solutions

Within existing resources

Start April 2010

Complete May 2010

To be in place by May and to be reviewed annually

Standard letters in use for all decisions and advice

Consistent high quality service Develop an induction training pack for all new staff

CWAC Operational Manager -Housing Solutions

Within existing Resources

Start April 2010

Complete May 2010

To be in place by May and to be reviewed annually

Training pack in place and to be used for all new starters

Consistent high quality service Develop an annual training programme for existing staff -Identify training issues and develop individual training plans, including job shadowing and mentoring plans

CWAC Operational Manager -Housing Solutions

Within existing resources

Start April 2010

Ongoing

Individual monthly meetings and a six monthly appraisal with all staff to identify and address training needs

An individual training programme for all staff to ensure they are able to provide a consistent, high quality service

Develop specialism’s within the teams to include: rough sleepers, young people, domestic abuse, mental health and drug/alcohol misuse

CWAC Operational Manager -Housing Solutions

Within existing resources

Start May 2010

Complete July 2010

Staff identified within the team May

Identify any training needs July

Members of staff trained in specialist areas to improve the knowledge and expertise within the team

Develop a services users action plan

CWAC Development Officer Housing Solutions

Within existing Resources

Start August 2010

Complete

Develop draft action plan August

Consult and finalise action

Services users action plan completed to ensure extensive consultation with service users

41

September 2010 plan September Ensure mediation is available for people facing relationship breakdown

CWAC Development Officer Housing Solutions

Homelessness Grant

Start September 2010

Complete October 2010

Meet with Relate Cheshire in September

Develop and agree SLA October

Additional prevention option and a 10% reduction in the number of acceptances due to relationship breakdown

Develop a Housing Family Intervention Programme

CWAC Development Manager -Housing Solutions & Children’s Services

Registered social providers

£130,000 (£65,000 Housing Challenge Fund)

Start January 2010

Complete May 2010

FIP staff in place April

Referral arrangements agreed and in place May

Attend quarterly steering group meetings

Additional prevention option

Housing Family Intervention Programme to work alongside poverty and youth crime FIP

Reduction in the number of evictions due to ASB

Develop and implement a Hospital discharge protocol

CWAC Development Officer - Housing Solutions

Hospitals

Within existing resources

Start November 2010

Complete February 2011

Draft protocol November

Consultation January

Training and launch February

Implement protocol to improve joint working

Develop and implement a protocol with Children’s Services for joint assessments

Protocol to focus on 16 and 17-year-olds, care leavers, children in temporary accommodation & children of families who are intentionally homeless

CWAC Development Manager -Housing Solutions

Within existing resources

Start January 2010

Complete August 2010

Draft protocol January

Consultation May

Training and launch August

Implement protocol to improve joint working

Develop and implement a protocol with the Youth Offending Team

CWAC Development Manager -Housing Solutions

Within existing resources

Start June 2011

Complete September 2011

Joint meeting with YOT June

Draft protocol July

Training and launch September

Service that provides the relevant information, advice and assistance for young offenders

42

Develop and implement a protocol with Adult Services

CWAC Development Manager -Housing Solutions

Within existing resources

Start January 2011

Complete May 2011

Joint meeting January

Draft protocol March

Training and launch May

Implement protocol to improve joint working

Develop and implement an Illegal eviction and harassment procedure

CWAC Operational Manager -Housing Solutions

Within existing resources

Start April 2010

Complete July 2010

Draft protocol April

Implement protocol May

PACE training for staff July

Implement protocol to improve joint working

Develop and implement an Armed Forces protocol

CWAC Development Manager -Housing Solutions

Within existing resources

Start February 2012

Complete May 2012

Draft protocol February

Consultation March

Training and launch May

Implement protocol to improve joint working

Develop and implement a protocol for those fleeing domestic violence

CWAC Development Manager -Housing Solutions

Within existing resources

Start June 2010

Complete September 2010

Draft protocol June

Consultation August

Training and launch September

Implement protocol to improve joint working

Implement the National Homelessness Advice Service model joint working agreement between local housing authorities and independent advice agencies on the prevention of homelessness

CWAC Development Officer - Housing Solutions

CAB and Shelter

Within existing resources

Start July 2010

Complete September 2010

Meeting with NHAS July

Training and launch September

Implement protocol to improve joint working

Develop and implement a protocol with Housing Benefit

To include rent arrears, LHA, disclosing information, DHP Fast track claims, back dating claims, HB staff based within the team

CWAC Operational Manager -Housing Solutions

Housing Benefit Manager

Within existing resources

Start June 2010

Complete August 2010

Draft protocol June

Consultation July

Training and launch August

Implement protocol to improve joint working

43

Develop a training programme for key partners to include job shadowing and joint team meetings

To include Housing Benefit, Registered Providers, Connexions, CAB, SP Providers, Job Centre Plus, PCT, drug and alcohol services, mental health services

CWAC Operational Manager -Housing Solutions

Within existing resources

Start June 2010

Complete September 2011

Develop programme June

Deliver programme from July

Increase the understanding of housing options among key partners improving joint working and ensure timely referrals

Develop a short course to be delivered to partners on the Housing Solutions Service

CWAC Development Manager -Housing Solutions

Within existing resources

Start June 2010

Complete September 2011

Develop a course June

Deliver to partners from July

Increase the understanding of housing options among key partners improving joint working and ensure timely referrals

Develop a multi agency monitoring toolkit to understand true levels of homelessness across Cheshire West

CWAC Development Assistant -Housing Solutions

Resource implications unknown

Start June 2011

Complete March 2012

Develop toolkit June

Consult August

Training for staff November Training for partners January

Implement from April 2012

Accurate data collection to show the nature and extent of homelessness

Promote the service in relation to BME groups

CWAC Development Manager -Housing Solutions

Within existing resources

Start April 2011

Complete June 2011

Develop a publicity campaign action plan April

Implement June

Press releases and posters to raise awareness of the service

Improve access to and quality of information for people aged 50+

CWAC Development Manager -Housing Solutions

Resource implications unknown

Start August 2010

Complete March 2011

Implement the actions from the Older Persons Housing Strategy

Service that provides the relevant information, advice and assistance for older people

Ensure that information is available on the Housing Solutions Service in reception areas of Civic Way and the Information Centre

CWAC Operational Manager -Housing Solutions

Resource implications unknown

Start June 2010

Complete June 2011

Agree standard information to be displayed and responsibility for maintaining June

Produce a DVD with housing options advice to be played in waiting-room April

Information on the housing options available in the reception areas -posters, signage, appointment times, contact details, leaflets

Increase the accessibility of

44

the service Ensure appropriate and safe interview room provision

CWAC Operational Manager -Housing Solutions

Within existing resources

Start April 2010

Complete September 2010

Safety alarms to be installed July

All homelessness assessment appointments to be completed in an interview room

All customers asked would they prefer to use an interview room for housing options appointments

Safety alarms in all interview rooms

Increase the accessibility of the Housing Solutions Service by extending the opening times

CWAC Operational Manager -Housing Solutions

Within existing resources

Start May 2010

Complete August 2010

3 month pilot in Northwich to extend opening hours - 5pm till 7pm May

To be rolled out if successful

Service more accessible though extended opening hours

Increase the accessibility of the Housing Solutions Service by providing an outreach service

CWAC Operational Manager -Housing

Within existing resources

Start September 2010

Complete January 2011

Consultation to agree outreach in rural areas September

3 month pilot for outreach October

Service more accessible though more outreach

Implement an advice line providing information and advice 24/7

CWAC Development Manager -Housing Solutions

Resource implications unknown

Start April 2011

Complete July 2011

3 month pilot to trial evening telephone line 5 pm till 10pm April

To be rolled out if successful

Increase the accessibility of the Housing Solutions Service

Introduce multi-agency surgeries CWAC Senior Manager -Housing Solutions

Within existing resources

Start October 2010

Complete January 2011

Research and consultation with customers October

Find suitable location and advertise the service November

Multi-agency surgeries to ensure customers receive a holistic service

Consider the future service delivery model for Housing Solutions including a one stop shop approach for all housing and employment advice

CWAC Senior Manager -Housing Solutions

Resource implications unknown

Start May 2010

Complete October 2010

Options appraisal to start May Remodelling of the service

One stop shop model adopted

45

Introduce an IT system to capture housing options information

CWAC Senior Manager -Housing Solutions

CLG homelessness grant £8,000

Start January 2010

Complete April 2010

Buy system and train staff February

Live system from April

Effective IT system in use

Consistent high quality service

Introduce Wi-Fi technology for home visits & out of hours service

CWAC Operational Manager -Housing Solutions

Within existing resources

Start April 2010

Complete September 2010

4 Laptops purchased by April

All staff to use laptops September

All officers carrying out home visits and out of hours duty have access to laptops

Introduce the use of text messages for reminders and updates

CWAC Operational Manager -Housing Solutions

Resource implications unknown

Start July 2010

Complete September 2010

Research use of text messages July

Start using text messages from September

Text messaging in place and used regularly

Monitored by case checks and mystery shopping

Use laptops during housing options appointments

CWAC Operational Manager -Housing Solutions

Within existing resources

Start September 2010

Complete October 2010

Training for staff September

Laptops used during appointments October

Laptops used during housing options appointments

Improve efficiency

Deliver housing options appointments through teleconferencing / Webcam

CWAC Operational Manager -Housing Solutions

Resource implications unknown

To start September 2012

Complete January 2013

Research use September

Start using from January

Increased use of technology to increase the accessibility of the service for rural communities

Hold a conference to raise awareness of the service and launch the strategy

CWAC Development Manager -Housing Solutions

Resource implications unknown

Start July 2010

Complete October 2010

Organisation of conference to start July

Conference to take place October

To raise awareness of the Homelessness Strategy

Gain corporate and partner commitment to ending homelessness

46

47

13.2 Delivery of the Enhanced Housing Options Programme

Action Lead & Key Partners

Resources Timescales Milestones Targets and Customer Impact

Employ a EHO project officer Post holder to implement and monitor the EHO programme

CWAC Development Manager - Housing Solutions

CLG grant £19,000

Start April 2009 Complete April 2009

Project Officer in post by April 2009

Successful delivery of the EHO programme

Develop a new housing options form

CWAC EHO Project Officer - Housing Solutions

Within existing resources

Start May 2010 Complete August 2010

Research good practice May Draft new form July

Housing options form to include EHO triggers

Develop EHO monitoring frameworks

CWAC EHO Project Officer - Housing Solutions

Within existing resources

Start March 2010 Complete April 2010

Agree LPI s March Establish monitoring framework March Collection and monitoring to start from April

Accurate monitoring of the programme against the targets

Employ 2 Employment Solutions Mentors

Post holders will support homeless households through training and into employment

CWAC EHO Project Officer - Housing Solutions Workability Plus

EHO grant £27,000 per Mentor Total £8 1,000

Start April 2009 Complete October 2009

Job description drafted and advertised April Post holders in post October Outcomes to be reviewed quarterly

60 cases per year (total 120) 90% of cases into training , 30% of cases into employment Provide an holistic service

Employ 0.5 Employment Solutions Training Coordinator

Post holder will deliver a programme of pre-employment training aimed at helping households into employment

CWAC EHO Project Officer - Housing Solutions Workability Plus

EHO grant £13,500 per Coordinator Total £27,000

Start April 2009 Complete October 2009

Job description drafted and advertised April Post holder in post October Outcomes to be reviewed quarterly

Deliver a programme of pre-employment training courses on building self esteem, completing application forms, interview techniques, communication skills and basic literacy skills Provide an holistic service

48

Employ 2.5 Money Advice Workers

Post holder will hold debt advice surgeries and work with supported accommodation providers and Registered Providers around financial inclusion

CWAC EHO Project Officer - Housing Solutions

EHO grant £27,000 per Worker

Start April 2009 Complete April 2010

Job description drafted and advertised April 09 Post holders in post April Outcomes to be reviewed quarterly

Case load of 125 cases per year (total 250) 50% of cases to receive personalised plan Increase the number of individuals prevented from becoming homeless due to arrears – total of 50 cases prevented per year Provide an holistic service

Employ 1 Resettlement worker Post holder will deliver housing advice and assistance to offenders across Cheshire West, including PPOs

CWAC EHO Project Officer - Housing Solutions

EHO grant £23,000 per Worker Total £46,000

Start April 2009 Complete June 2009

Job Advertised April Post holders in post June Outcomes to be reviewed quarterly

Case load of 100 cases per year (total 200) 50% of cases to be accommodated Provide an holistic service

Develop and implement a Prison Release Protocol

CDHT Resettlement Worker Probation & Prisons

Within existing resources

Start August 2009 Complete July 2010

Consultation on draft October Training and launch July

Implement protocol to improve joint working Monitor number of prisoners released NFA

Provide three jobs from the Future Jobs Fund within the Housing Solution Team

CWAC Employment Solutions Mentor - Housing Solutions

Within existing resources

Start August 2009 Complete June 2010

Complete paperwork December Placements to start June

3 employment opportunities within the Housing Solutions Service

Explore the possibility of providing work experience placements within the team

CWAC EHO Project Officer - Housing Solutions

Within existing resources

Start August 2010 Complete September 2010

Meeting with HR August Placements to start September

Provide work experience placements within the team to help people gain employment

Provide information and advice on the full range of housing advice and work opportunities via Digital TV

CWAC EHO Project Officer - Housing Solutions

EHO grant £30,000

Start June 2010 Complete October 2010

Research products available June Implement locally August

CWAC page on Digital TV Increase the accessibility of the service

Provide information and advice via a housing advice hub

CWAC EHO Project Officer -Housing Solutions

Resource implications unknown

Start June 2010

Complete October 2010

Research products available June

Implement locally August

Housing advice hub in operation

Increase the accessibility of the service

Implement and monitor FIRM Foundations (Family Intervention, Research & Mediation)

All 16 & 17 yr olds threatened with homelessness to be assessed using the Outcome Star Tool to identify the individual needs of the young person taking into account, health, education, training, employment etc.

Consider future service delivery to include all young people

Forum Housing Association

CWAC Development Manager -Housing Solutions

Within existing Forum resources

CLG homelessness grant £25,000

Start January 2009

Complete July 2010

Live from January

Bi monthly meeting of the steering group to review outcomes

Complete a detailed analysis of the project June

To form part of the pathway of services aimed at young people

To see all 16 and 17 year olds who contact the team and ensure that they receive a service which is tailored to the individual and person centred

Provide research data into the nature and extent of youth homelessness to inform future service delivery

Deliver a School Educational Programme employing a young person to act as a young person’s representative

Forum Housing Association

Included within the costs of FIRM Foundations

Start April 2010

Complete March 2011

Design programme April

Deliver programme from June

Programme delivered to year 10 & 11 pupils across West Cheshire by March 2010

Young person’s rep to attend homelessness forum and conduct consultation

Deliver Housing advice aimed at young people through social networking sites

Forum Housing Association

Included within the costs of FIRM Foundations

Start July 2010

Complete October 2010

Agree information to be included August

Live information on relevant web pages

Increase the accessibility of the service

Deliver training to Housing Solutions staff focusing on young people to ensure that a tailored service is provided to young people

Forum Housing Association

Included within the costs of FIRM Foundations

Start July 2010

Complete September 2010

Design training course

Training to be delivered during August and September

Tailored service to young people

Consistent high quality service

49

Assess the contribution that the EHO programme will make in assisting the LA to meet indicators in the LAA

EHO Project Officer - Housing Solutions

Within existing resources

Start June 2010

Complete August 2010

Identify relevant NIs June

Inform the LSP of EHO outcomes quarterly

Ensure the continuation of the EHO programme post March 2011

Develop a business case to ensure future funding of the Enhanced Housing Options programme

CWAC Senior Manager -Housing Solutions

Resource implications unknown

Start June 2010

Complete September 2010

Meet with consultant June Ensure the continuation of the EHO programme post March 2011

50

13.3 Addressing the Current Market Conditions

Action Lead & Key Partners

Resources Milestones Targets and Customer Impact

Employ 1 Mortgage Arrears Adviser

Post holder will provide housing advice and assistance to clients experiencing difficulties with mortgage payments and deliver the Mortgage Rescue Scheme

CWAC Development Manager -Housing Solutions

CLG allocation to prevent repossessions

£33,000 per Worker

Start April 2009

Complete November 2009

Job Advertised June

Post holder in post November

Outcomes to be reviewed quarterly

Case load of 50 cases per year

Increase the number of individuals prevented from becoming homeless due to mortgage repossession – total of 25 cases prevented per year

Provide a holistic service Deliver and monitor the Mortgage Rescue Scheme

CWAC Mortgage Arrears Adviser -Housing Solutions

Within existing resources

Start August 2009

Complete September 2009

Implement MRS August

Ensure CLG Mortgage Rescue monitoring form is returned monthly from September

Promote the scheme

Provide an additional prevention option

8 successful MRS case per year

Develop the Prevention Fund to include larger payments for homeowners and tenants at risk of repossession or eviction as a result of the recession

CWAC Mortgage Arrears Adviser -Housing Solutions

£35,000 Start January 2010

Complete March 2010

Draft policy January Provide an additional prevention option

10 households prevented from becoming homeless due to repossession or eviction

Monitor and analyse data to assess trends and improve the service to homeowners in mortgage difficulties

CWAC Mortgage Arrears Adviser -Housing Solutions

Within existing resources

Start April 2010

Complete March 2012

Quarterly reports Collect the number of mortgage-related enquiries each month and target interventions accordingly

51

Develop effective joint working arrangements with the courts and service providers of the local court desks

Promote Court desk service to encourage households to attend Court

CWAC Mortgage Arrears Adviser -Housing Solutions

Within existing resources

Start January 2010

Complete August 2010

From January 2010 attend Court User Group

March 2010 develop SLA with court desk providers

Literature to promote Court Desks sent to all households facing repossession August

Effective joint working arrangements with the courts

Develop links with the credit union

Promote credit union to service users (website /newsletters)

Raise awareness of illegal lending and loan sharks

Amend the Rent Bond procedure to make a £10 contribution to open up credit union account for clients accessing accommodation through the Housing Solutions team

CWAC Development Officer - Housing Solutions

Within existing resources

Start June 2009

Complete October 2010

Set up meeting with credit union June 2009

Agree referral mechanisms July 09

September 2010 arrange training for Housing Solutions Advisers as Credit union volunteers to enable direct sign up to credit union

Effective joint working arrangements with the Credit Union

To promote saving and raise awareness regarding borrowing

Training and briefing for all one stop shop/call centre staff so they know what action, advice or signposting is required to help homeowners seeking help

CWAC Development Manager -Housing Solutions

Within existing resources

Start June 2010

Complete July 2010

Briefing for staff to be completed July

Staff fully trained with a basic set of written procedures

Consistent high quality service

Develop a local Pre-eviction protocol with CWAC Landlord Services, Muir, WVHT & CDHT including timely referrals to Housing Solutions

CWAC Development Manager Housing Solutions

Within existing resources

Start July 2010

Complete September 2010

Draft protocol July

Meet with main registered social providers and agreed protocol August

Joint protocol and referral systems in place

Reduction in evictions from registered social providers of accommodation

52

Work with Private Landlords to prevent evictions due to rent arrears

Including - presentation at landlords forum, hotline for landlords, joint working with HB, and information on Housing Solutions contained within Landlord Guide

Private Sector Liaison Officer

Within existing resources

Start April 2010

Complete March 2011

Quarterly article in landlord newsletter

Raise awareness of the service with landlords and reduce evictions from the private rented sector

Raise awareness of buy to let repossessions

CWAC Development Manager -Housing Solutions

Within existing resources

Start September 2010

Complete October 2010

Press release to be completed September

Raise awareness of buy to let repossessions and help available

Carry out high profile publicity campaign to include regular press releases, internal news bulletins, large posters, billboards, notices on buses to raise awareness of the help available from Housing Solutions team

CWAC EHO Project Officer - Housing Solutions

£20,000 Start April 2010

Complete March 2011

Develop a publicity campaign action plan April

Main publicity month July

Raise awareness of the service

Increase access to the service for homeowners

Establish Regular Housing Solutions advice slots on local radio stations

CWAC EHO Project Officer -Housing Solutions

Within existing resources

Start April 2010

Complete March 2011

Quarterly advice slots on the radio

Raise awareness of the service

Produce leaflets for Mortgage Arrears, Private / Social Rented, Sale and Rent back

CWAC Operational Manager -Housing Solutions

Within existing resources

Start April 2010

Complete June 2010

Draft leaflets April

Send to graphics team May

Raise awareness of the service

Distribute specific advice to new RTB/shared ownership customers to prevent repossessions

CWAC Mortgage Arrears Adviser -Housing Solutions

Within existing resources

Start July 2010

Complete September 2010

Draft leaflet July

Send to graphics team August

Raise awareness of the service

Prevent homelessness for RTB and shared ownership customers

53

Distribute leaflets in appropriate places including NHAS advice leaflet and CWAC advice leaflet

CWAC Operational Manager -Housing Solutions

Within existing resources

Start June 2010

Complete August 2010

Distribute in all key public buildings

Raise awareness of the service

Send the NHAS leaflet to all owner occupiers or households stating they have issue with debt, joining the councils housing waiting list, as it is likely they may be experiencing difficulties with their mortgage

CWAC Operational Manager-Housing Solutions

CDHT WVHT

Within existing resources

Start August 2010

Complete September 2010

Identify relevant households August

Raise awareness of the service

Prevention of homelessness for owner occupiers

Ensure Website provides full information on all services available, including money advice and assistance with mortgage and rent arrears

Publicise the Directgov website and provide a link from CWAC website to it

CWAC Development Manager -Housing Solutions

Within existing resources

Start April 2010

Complete June 2010

Draft information April

Agree content May

Upload information onto the website June

Raise awareness and increase the accessibility of the service

Develop a Housing Solutions news bulletin for internal and external stakeholders

CWAC EHO Project Officer - Housing Solutions

Within existing resources

Start April 2010

Complete March 2015

Quarterly Newsletter Raise awareness of the service

Regular articles in Corporate / tenants Newsletter

CWAC EHO Project Officer - Housing Solutions

Within existing resources

Start April 2010

Complete March 2011

Monthly articles Raise awareness of the service

Newsletter/fact sheet to be distributed in schools, supermarkets and GP surgeries

CWAC EHO Project Officer - Housing Solutions

Within existing resources

Start June 2010

Complete August 2010

Identify distribution list June

Distribute information July

Raise awareness of the service

Ensure information on the Housing Solutions service is included on the Council Tax bills

CWAC EHO Project Officer - Housing Solutions

Within existing resources

Start January 2010

Complete April 2010

Agree content with Council Tax January

Raise awareness of the service

54

13.4 Ending Rough Sleeping

Action Lead & Key Partners

Resources Timescales Milestones Targets and Customer Impact

Develop a steering group to deliver the rough sleeping action plan

CWAC Development Manager -Housing Solutions

All service providers

Within existing resources

Start April 2010

Complete May 2010

Group to meet bi monthly Deliver of the action plan to end rough sleeping across Cheshire West and Chester

Review the Complex Needs Meeting to be more outcome focused, expand remit to include those at risk of rough sleeping and set up meeting to focus on Northwich

CATH Within existing resources

Start April 2010

Complete May 2010

Revise terms of reference and frequency April

Set up a regular meeting in Northwich May

Up to date forum that reflects best practice and meets the needs of all agencies

Complete a CLG Rough Sleepers count every other year

CWAC Development Manager -Housing Solutions

£7000 within existing resources

Start April 2010

Complete March 2014

Counts to be completed March 2010, 2012, & 2014

Improved knowledge of rough sleeping in CW&C

Improve data capture and information relating to rough sleepers to include flow, stock and returners

CWAC Development Officer - Housing Solutions

CATH

Within existing resources

Start April 2010

Complete October 2010

Data collection and outcome monitoring to be agreed as part of SLA for COAT and Day Centre April

Implement PrOMPT (Prevention Opportunities Mapping and Planning Toolkit) June

Improved knowledge of rough sleeping in CW&C

Ability to feed data on demand and outcomes to inform and improve future service delivery

55

Improve data capture across agencies so that there is one clear picture of need, provision and outcomes

CATH Resource implications unknown

Start June 2010

Complete September 2010

Explore the options available taking account of best practice June

Improved knowledge of rough sleeping in CW&C

Ability to feed data on demand and outcomes to inform future service delivery

To process map the customer journey into services and develop a clear process with a first point of contact

Clarify what expectations there are on service providers, and ensure effective referral arrangements

CWAC Development Officer - Housing Solutions

CATH CDHT

Within existing resources

Start June 2010

Complete October 2010

Meeting to discuss and agree customer journey June

Develop clear scripts to ensure consistency, protocols to aid joint working and service standards to monitor performance August

Clearly identifiable first point of contact for those faced with rough sleeping

Agreed script and service standards in place which are communicated to clients

Set up a dedicated rough sleeper hotline for members of the public to report rough sleeping

CWAC Development Manager -Housing Solutions

CATH

Resource implications unknown

Start July 2010

Complete September 2010

Explore the options available July

Phone line in operation and widely publicised September

Published hotline number to provide clarity over how to report rough sleepers

Increase the accessibility of t he service

Develop a comprehensive directory of services available for rough sleepers

CWAC Development Officer - Housing Solutions

Homelessness Forum

Within existing resources

Start June 2010

Complete September 2010

Agree content and layout July

Directory available September

Directory available online and paper copies at reception outlets

Raise awareness and increase the accessibility of the service

Recruit to Alcohol Worker post

Temporary post part time for 12 months

CWAC Senior Manager -Housing Solutions

CATH Alcohol Services

£25000 CLG rough sleeping grant

Start January 2010

Complete April 2010

Recruit to post February

Post holder in post April

Outcomes to be reviewed quarterly

Reduction in number of street based drinkers, measured through monthly street drinking audits

Reduction in the number of refusals/evictions from accommodation providers Reporting success to CLG on a monthly basis

56

Secure additional funding to continue to employ the Alcohol Worker

Alcohol Services £25,000 to deliver the post for 12 months

Start September 2010

Complete March 2011

Identify additional funding opportunities through alcohol steering group September

Continue to deliver the role post March 2011

Agree formal objectives for the outreach service

CWAC Development Manager -Housing Solutions

CATH

Within existing resources

Start March 2010

Complete May 2010

Agree SLA for COAT March

Monthly reports and monitoring meetings from April

Clear objectives to ensure the best possible outreach provision, focussed on delivering 2012 target

Revise outreach report to be focused on outcomes CWAC

Development Manager -Housing Solutions

CATH

Within existing resources

Start March 2010

Complete May 2010

Agree SLA for COAT March

Monthly reports and monitoring meetings from April

Improved reporting arrangements to improve service delivery

Improve contract monitoring arrangements for the outreach service

CWAC Development Manager -Housing Solutions

CATH

Within existing resources

Start March 2010

Complete May 2010

Agree SLA for COAT March

Monthly reports and monitoring meetings from April

Formal contract monitoring meetings monthly to improve service delivery

Review outreach shift patterns CWAC Development Manager -Housing Solutions

CATH

Within existing resources

Start March 2010

Complete May 2010

Agree SLA for COAT March

Monthly reports and monitoring meetings from April

Maximise contact time on the streets

Engage with partners to involve them on the outreach rota

CATH

Housing Solutions Police Drug services Alcohol services

Within existing resources

Start July 2010

Complete August 2010

Agenda item for Steering group to be agreed and implemented by August

Improve the service by providing a more holistic approach and build capacity through joint working

57

Revise procedures so that outreach work is assertive in a way that reflects best practice

CATH

CWAC Development Officer - Housing Solutions

Within existing resources

Start March 2010

Complete May 2010

Research best practice and address any training required for staff March

Full procedures in place for outreach team March

Waking of rough sleeping if found during outreach walks and immediate engagement April

More assertive outreach in place

Increase service user feedback on outreach services

CATH Within existing resources

Start March 2010

Complete May 2010

Agree SLA for COAT March

Monthly reports and monitoring meetings from April

Better opportunity for service user feedback to shape future services

Conduct a training needs analysis of outreach staff

CATH Within existing resources

Start March 2010

Complete May 2010

Shadowing of Housing Solutions Team March

Meeting with Homeless Link April

Fully trained staff, up to date on best practice

Ensure service commissioners and providers are aware of best practice and that this informs future service delivery

CATH

CWAC Development Officer - Housing Solutions

Within existing resources

Start April 2010

Complete March 2015

To attend 4 conferences per year

To attend 4 visits to other providers each year

Support from CLG Specialist Adviser

Excellent service delivery and reduced levels of rough sleeping

CATH to meet with Homeless Link to consider being part of a mentoring programme

CATH Within existing resources

Start April 2010

Complete June 2010

Meeting with Homelessness Link April

Improved knowledge of best practice in outreach and tackling rough sleeping

58

Change how the day centre is used, with a focus on structured activities in the afternoon, that seek commitment and engagement

CATH CWAC Development Manager -Housing Solutions

CATH

Within existing resources

Start March 2010

Complete May 2010

CATH to detail an activities programme March

To be agreed and included within the SLA for the day centre March

To be implemented from April

Improved engagement by residents

Establishing the day centre as a resource for use by all hostel residents, irrespective of where accommodated

Review opening hours of the day centre

Consider earlier opening hours, especially with a view to coincide with police enforcement action

CWAC Development Manager -Housing Solutions

CATH

Within existing resources

Start March 2010

Complete August 2010

Day centre to be used for drop in during the morning and structured activities during the afternoon April

Meeting to consider opening hours July

A day centre that is not just about refreshments with a focus on engagement and moving forward

Early morning opening to facilitate joint work with police

Set up a social enterprise scheme operating from the day centre

CATH Within existing resources

Start March 2010

Complete May 2010

To be agreed and included within the SLA for the day centre March

To be implemented from April

Improved engagement with service users

Develop a formal link between Crispin House and the Day Centre to make engagement compulsory

CATH Within existing resources

Start March 2010

Complete May 2010

To be agreed and included within the SLA for the day centre March

To be implemented from April

Improved engagement with services by residents of Crispin House

Strategic review of direct access accommodation for homeless households including exploring the opportunities for re-providing the day centre and night shelter within a combined, purpose built facility

CWAC Supporting People Manager

CWAC Senior Manager -Housing Solutions

CATH

Resource implications unknown

Start October 2010

Complete March 2011

Steering Group agenda item to consider provision and prepare for potential Places for Change bidding round October

Develop implementation plan January

Excellent service provision and reduced levels of rough sleeping

59

Set up a scheme of “upright sleepers” or safe seats to cater for times when Crispin House is full

CWAC Supporting People Manager & Senior Manager Housing Solutions

CATH, Stonham CWHA

Resource implications unknown

Start April 2010

Complete September 2010

Visit to other service providers May

Consider and address resource implications June

Implement scheme September

Emergency provision to prevent people having to sleep rough when the night shelter is full

Ensure that appropriate B&B accommodation is made available as a last resort to prevent rough sleeping

CWAC Operational Manager -Housing Solutions

Within existing resources

Start January 2010

Complete February 2010

Meeting to agree procedure January

B&B provided for rough sleepers February

Emergency provision to prevent people having to sleep rough when the night shelter is full

Change the way in which emergency beds are allocated at Crispin House to allow time for a complete assessment of clients and support plans to be established

CATH Within existing resources

Start March 2010

Complete May 2010

Consider service delivery March

To be implemented from April

Better opportunities for assessment and planning for individuals from the street into the pathway

Use Crispin House night shelter as a provision for male and females

CWAC Supporting People Manager

CATH

Within existing resources

Start January 2010

Complete April 2010

To be implemented from March

Direct access accommodation for females being available

Explore options for provision of accommodation for couples

CWAC Supporting People Manager

Service providers

Resource implications unknown

Start July 2010

Complete October 2010

Review service providers allocation policies and criteria to be completed October

Accommodation provision for couples threatened with rough sleeping

Work with providers to enable them to accept clients with pets

CWAC Supporting People Manager

All service providers

Resource implications unknown

Start May 2010

Complete January 2011

Provision for pets at Crispin House June

Review service providers allocation policies and criteria October

Work with other providers to enable them to make provision for pets November

Accommodation provision for rough sleepers with pets

60

Work with service providers to explore and facilitate the use of alcohol within supported accommodation

CWAC Development Manager -Housing Solutions

Alcohol Services All hostel providers

Within existing resources

Start June 2010

Complete September 2010

Facilitate a meeting between providers and alcohol team to explore a way forward June

An appropriate portfolio of accommodation that enables entrenched rough sleepers to secure hostel accommodation and move on to independent living

Work with service providers to explore and facilitate the use of prescription drugs within supported accommodation

CWAC Development Manager -Housing Solutions

Drug Team All hostel providers

Within existing resources

Start April 2010

Complete July 2010

Facilitate a meeting between providers and drug team to explore a way forward April

An appropriate portfolio of accommodation that enables entrenched rough sleepers to secure hostel accommodation and move on to independent living

Research good practice regarding the use of illegal drugs and rough sleepers

CWAC Development Officer - Housing Solutions

Drug Team

Within existing resources

Start February 2011

Complete April 2011

Consider good practice to inform future service delivery February

An appropriate portfolio of accommodation that enables entrenched rough sleepers to secure hostel accommodation and move on to independent living

Carry out a feasibility study of setting up a supported lodgings scheme

CWAC Development Manager -Housing Solutions

SP Team

Resource implications unknown

Start June 2013

Complete August 2013

Research supported lodgings schemes for rough sleepers June

Action plan established for setting up a scheme if feasible August

Additional service provision

Reduced levels of rough sleeping

Research the Housing First model and undertake a feasibility study to implement locally

CWAC Development Manager -Housing Solutions

SP Team

Resource implications unknown

Start June 2012

Complete August 2012

Research Housing First model June

Action plan established for setting up a scheme if feasible August

Bespoke provision available for rough sleepers with complex needs

61

Explore and trial “personalised” packages for entrenched rough sleepers

CWAC Development Manager -Housing Solutions

SP Team

Resource implications unknown

Start June 2011

Complete August 2011

Research and visit providers June

Action plan established for setting up a scheme if feasible August

Bespoke provision available for rough sleepers with complex needs

Review the rent bond scheme to ensure it reflects best practice and continues to be attractive to both landlords and tenants

CWAC Operational Manager -Housing Solutions

Within existing resources

Start July 2010

Complete September 2010

Review scheme July

Publicise its availability to tackle rough sleeping September

Increased take up of rent bond scheme amongst rough sleepers

Develop a formal reconnection policy, drawing on models of best practice

CWAC Development Officer - Housing Solutions

CATH

Within existing resources

Start August 2010

Complete October 2010

Develop reconnection policy August

Consult with partners September

Implement policy from October

Policy and procedures in place and shared with steering group

Consistent high quality service

Assess the needs of rough sleepers without recourse to public funds

CWAC Development Manager -Housing Solutions

CATH

Within existing resources

Start September 2010

Complete March 2015

Rough Sleepers Steering Group to keep this as a standing agenda item at meetings and track any emerging issues

To be able to identify emerging issues and react accordingly

Agencies should reduce opportunities for rough sleeping by controlling public space and vacant properties

CWAC Community Safety

Regulatory Services

Within existing resources

Start April 2010

Complete March 2015

Monitored by the Rough Sleepers Steering Group

Reduce opportunities to sleep rough

62

13.5 Improving Supported Accommodation and Move on

Action Lead & Key Partners

Resources Milestones Targets and customer impact

Consider the need and demand for services offering self-contained accommodation through the Needs Assessment Research and Stock Condition Survey

Support providers to move towards self-contained accommodation where possible

CWAC Supporting People Manager

Resource implications have not been identified

Start July 2010

Complete September 2010

Audit of all supported accommodation to be completed by September

Self contained supported accommodation

Carry out an options appraisal to consider the future of Stoak Lodge

CWAC Supporting People Manager

Resource implications have not been identified

Start January 2010

Complete March 2011

Report to be completed March To be considered by Exec 2010

Implement action plan

Appropriate provision of TA and supported accommodation within Ellesmere Port

Ensure where possible placements into supported accommodation are made in the local area

CWAC Operational Manager-Housing Solutions

Within existing resources

Start April 2010

Complete May 2010

All out of area placements to be agreed by team leader and for out of area placements a resettlement plan will be implemented from April

Out of area placements made only as a last resort

To enable household to maintain links and support

Ensure that Contract Management of SP Services emphasises the importance of supporting service users into education, training and/or employment

CWAC Supporting People Manager

Within existing resources

Start April 2010

Complete March 2011

Raise awareness of good practice April

To be considered through contract monitoring

Training and education requirements to be included in all support plans

Research the working hostel model and undertake a feasibility study to implement locally

CWAC Development Manager-Housing Solutions

Resource implications have not been identified

Start June 2011

Complete August 2011

Research model June

Action plan established for implementation if feasible August

Additional service provision that is affordable to those in employment

63

Implement the recommendations of the Cheshire Temporary Housed Families Project

CWAC Development Officer - Housing Solutions

Resource implications have not been identified

Start April 2011

Complete June 2011

Meet with partners April Agree action plan May

Implement action plan

Improved outcomes for children in supported accommodation

Work with providers to reduce exclusions from supported accommodation

CWAC Operational Manager -Housing Solutions

Within existing resources

Start June 2010

Complete July 2010

Draft a template letter to be sent to providers following an exclusion June

Housing Solutions staff to question all exclusions July

Reduction in the number of exclusions from supported accommodation

Develop one point of access for all support services across CWAC

CWAC Supporting People Manager

Resource implications have not been identified

Start April 2011

Complete September 2011

Research best practice April

Implement one point of access September

Clear pathway into support services

Develop a means of prioritising access to supported accommodation through clear eligibility criteria, a single point of access and quality management

CWAC Supporting People Manager

Within existing resources

Start April 2011

Complete September 2011

Research best practice April

Draft policy May

Consultation July

Effective use of supported accommodation across CWAC

Explore the possibility of a portable and shareable assessment/referral process

CWAC Supporting People Manager

Within existing resources

Start April 2013

Complete September 2013

Research best practice April Draft policy May Consultation July Policy in use from September

Clear pathway into support services

Develop the future service delivery model for Cheshire Nightstop to include lodgings

Nightstop coordinator

CLG homelessness grant £12,000

Start April 2010

Complete September 2010

Consider delivery model April

Recruit lodging providers July

Lodgings available from September

To form part of the pathway of services aimed at young people

No 16/17 yr olds to be placed in B&B and prevent homelessness for 60% of all under 25 yr olds seen by Housing Solutions

Develop a supported lodging scheme

CWAC Children’s Services & Supporting

Resource implications have not been identified

Start May 2010

Complete April 2011

Agree service delivery model August

Develop action plan to

Additional service provision

No 16/17 yr olds to be placed in B&B

64

People Manager implement scheme September Provide an information pack to all new households placed into temporary accommodation covering key issues such as local amenities, access to education, health and support services

CWAC Operational Manager -Housing Solutions

Within existing resources

Start September 2011

Complete December 2011

Agree content of the pack September

Provide to households from December

An information pack to be made available to all households moving into supported accommodation

Ensure that supported accommodation providers offer a comprehensive information to new service users relating to tenure and amenities

CWAC Supporting People Manager & Housing Solutions Team

Within existing resources

Start September 2011

Complete December 2011

Agree content of the pack September

Provide to households from December

An information pack to be made available to all households moving out of supported accommodation

Implement the MOPP CWAC Supporting People Manager

Existing resources for initial stages, will need to be reassessed at action planning stage

Start September 2010

Complete March 2011

Start to identify lead contacts and agree action plan to implement 6 stages of MOPP 1)Partnership work 2)audit to capture numerical info 3)action plan based on the audit 4) delivery of action plan 5) monitoring of the action plan 6) review

MOPP Implemented to improve move on through supported accommodation

Develop a move-on strategy that encourages provides to consider housing options widely and to include private rented, RSL, lodgings, family and friends

CWAC Supporting People Manager & Housing Solutions Development Manager

Resource implications have not been identified

Start April 2011

Complete September 2011

Research good practice April

Develop strategy adopted by CWAC by September

Improve move on through supported accommodation

Conduct an audit of the supply and standard of supported accommodation across CWAC

CWAC Supporting People Manager & Housing Strategy and Enabling Team

£50,000 Start July 2010

Complete September 2010

Audit of all supported accommodation to be completed by September

Information to inform future service delivery

65

Conduct an assessment of the need and demand for housing related support services across CWAC

CWAC Supporting People Manager & Housing Strategy and Enabling Team

£50,000 Start July 2010

Complete September 2010

Assessment to be completed by September

Information to inform future service delivery

Ensure that supported accommodation is recognised as a key element of 'social infrastructure' to be promoted by spatial policies

CWAC Supporting People Manager

Resource implications have not been identified

Start April 2010

Complete March 2011

Engage in the development of the Council's LDF process and Core Strategy

Additional service provision and mixed communities

66

13.6 Improving the Access to Permanent Housing

Action Lead & Key Partners

Resources Milestones Targets and Customer Impact

Delivery of Sub-Regional Housing Strategy priorities and action plan

CWAC Housing Strategy and Enabling Manager

NAHP allocation 2008/2011 £10.7m

Start April 2009

Complete March 2012

Minimum of 300 new affordable housing units per year

To secure the provision of more affordable housing to meet local needs and to encourage balanced sustainable housing markets and communities

Delivery of new affordable and sub-market products

CWAC Housing Strategy and Enabling Manager

£700,000 from Affordable Housing Pot

Start April 2010

Complete August 2010

Identify and develop products April

launched products July

New affordable and sub-market products available

Improve the advice and information available on affordable housing by the Housing Solutions team

CWAC Operational Manager-Housing Solutions

Within existing Resources

Start July 2010

Complete August 2010

training for staff on low cost home ownership and produce a leaflet July

Provide information on the website August

Staff trained and information available

Consistent, high quality service

Expand existing CBL scheme in Chester to incorporate new CWAC geographical area

CWAC Development Manager-Housing Solutions

CDHT

WVHT

Mainstream capital /revenue budget

£130,000

Start April 2009

Complete May 2010

CBL in Northwich & Winsford November 2009

CBL in Ellesmere Port April

CBL in operation across CWAC

Improve accessibility of social housing

To create one point of contact for access to social housing through a common allocation and CBL process

CWAC Development Officer - Housing Solutions

CBL board

Within existing Resources

Start April 2009

Complete July 2010

Northwich & Winsford in November

Ellesmere Port in April

Expand to include other social

Implement allocation policy across Cheshire West

CBL live across CWAC

Improve access to social

67

landlords June housing Revise allocation policy in line with Fair and Flexible Code of Guidance

CWAC Development Officer - Housing Solutions

CBL Development Officer

£1,300 Start October 2010

Complete January 2011

Review policy October

Consultation December

A fair and flexible allocations policy that reflects best practice

Monitor housing register/CBL – to ensure full use is being made of nomination agreements

CWAC Development Officer - Housing Solutions

Within existing resources

Start April 2010

Complete March 2015

Quarterly monitoring of nominations

Ensure that Housing Solutions have access to their full nominations rights

Develop a Cheshire wide Landlord Accreditation Scheme

CWAC Senior Manager Private Sector Housing

£50,000 Capital funding for implementation and grants

Start May 2010

Complete September 2010

Consultation June

Scheme launch September

Improve the professionalism of landlords and the quality of property in the private rented sector

To advertise through CBL private rented accommodation provided by landlords who are members of the Cheshire Landlord Accreditation Scheme

CWAC Development Officer - Housing Solutions

CDHT

Resource implications unknown

Start January 2012

Complete August 2012

Consult with private landlords January

Implement from July

Advertising private rented accommodation through CBL

Improve access to private rented accommodation

Increase supply of private rented accommodation through marketing campaign and raise awareness of the Private Sector Liaison Officers

CWAC Private Sector Liaison Officer -Housing Solutions

Within existing Resources

Start April 2010

complete March 2011

Develop a weekly Cheshire West private rented list April

Develop action plan for marketing campaign February

Increase the number of landlords working with the Housing Solutions team

Provide a Furniture Voucher scheme to households assisted through the bond scheme

CWAC Development Officer Housing Solutions

Furniture Finders

£50 per household

Start June 2010

Complete July 2010

Develop paperwork June

Implement scheme July

Enable households to access private tenancies and prevent clients from taking out high risk loans to buy furniture

Nomination rights for homeless prevention cases on Empty homes brought back into use through financial assistance provided by the Council

CWAC Private Sector Housing Manager

£100k capital allocation

Start April 2010

Complete March 2011

Nomination Rights for homeless prevention household to be drafted into empty property grant conditions from April

Reduce the number of household from becoming homeless by increasing the supply of suitable accommodation

68

Develop a joint protocol between Housing Solutions and Private Sector Housing to include disrepair and evictions

CWAC Private Sector Liaison Officer -Housing Solutions

Within existing Resources

Start April 2011

Complete June 2011

Joint meeting April

Draft policy May

To improve joint working

Research project to review the scope of the private rented sector and its contribution in addressing housing supply, need, affordability and vulnerability

CWAC Private Housing Manager

Resource implications unknown

Start April 2010

Complete March 2011

Research project to be completed by March

Information to inform future service delivery

Develop a lodgings scheme CLASP Within existing Resources

Start July 2010

Complete November 2010

Agree service delivery model August

Recruit landlords September

Implement scheme October

Additional service provision

Develop overcrowding and under-occupation action plan

Cheshire Housing Alliance

Resource implications unknown

Start September 2010

Complete April 2011

Research good practice September

Develop action plan adopted by CWAC by April

Actions in place to address overcrowding and under-occupation and make better use of existing stock

To meet the Regional Spatial Strategy (RSS) target for Gypsies, Travellers and Show persons pitches

CWAC Housing Strategy and Enabling Manger

CWAC HCA £1.5m grant awarded for 2010/11

Start April 2009

Complete March 2011

Complete a strategic site identification study April

Delivery of 10/12 pitch permanent site in Ellesmere Port by 2011 and meeting the RSS target by 2016

Additional provision for Gypsies, Travellers and Show persons

69