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Homeowner Guide

Version 1.1 - VA

Winchester Homes Homeowner Guide

Congratulations on your decision to purchase a new home from Winchester Homes. We recognize that the Northern Virginia area offers many fine builders from which to choose. We appreciate that you have placed your trust in Winchester Homes. This Winchester Homes Homeowner Guide has been designed to assist you during and after the purchase of your home. The information presented here will answer many questions and prepare you for each step of the new home experience, making this exciting time easier. In addition to guiding you through the process of purchasing and building, this guide provides you with homeowner use and maintenance guidelines for the components of your home as well as a description of the warranty process and procedures. Please take time to review this guide thoroughly. Winchester Homes will use the processes and guidelines contained in this guide, in conjunction with the Purchase Agreement, for all matters concerning the purchase, construction, and warranty of your home. Carefully review each section of this guide; it is important that you understand and are comfortable with our processes as we embark on our long-term relationship. We suggest that you bring this guide to all future meetings. We will refer to it throughout your home buying and ownership experience. Sincerely, Your Community Sales Manager

Introduction - ii


Contents Winchester Homes Introduction

What Happens Next? Who's Who?

1 Purchasing Your Home

Purchase Agreement Examples of Addenda Purchaser Agreement Meeting Details Post Contact Meeting Post Contract Meeting Details

2 Financing Your Home

Home Financing. Tailored to You. Outside Lender Loan Application Checklist Loan Processing Loan Approval Interest Rate Lock

3 Your Home. Your Way. Flexibility & Efficiency Clarity & Accuracy Deposit & Pricing Other Purchasers, Other Ideas 4 New Home Selections

Timing & Location Selections Hints Showcase Homes Selection Appointment Details Preparation Tips

5 Construction of Your Home The Unique Nature of New Home Construction Pre-Construction Orientation Pre-Construction Orientation Meeting Details Safety Pre-Drywall Orientation Pre-Drywall Orientation Meeting Details Plans & Specifications Quality & Questions Trade Contractors Schedules

6 Pre-Closing Walkthrough Scheduling Preparation Inspecting Your Home Completion of Items

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Future Service Pre-Closing Walkthrough Meeting Details

7 Closing on Your Home

Closing Date Location Documents Closing Preparation

8 Caring for Your Home Use and Maintenance Guidelines Air Conditioning through Wood Trim: Maintenance Home Care Supplies Maintenance Schedule Appliance Service 9 ProHome Homeowner’s Service Guide The Winchester Homes & ProHome Team The ProHome Homeowner’s Service Guide Section by Section The ProHome Homeowner’s Service Guide 10 Limited Warranty Documents ProHome Service Home Builder’s Limited Warranty (HBLW) Section by Section Home Builder’s Limited Warranty (HBLW) Winchester Homes’ Supplemental Five-Year Structural Limited Warranty

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Winchester Homes Winchester Homes, Inc. has been building homes, communities, and relationships in Maryland and Virginia since 1979. We have earned a reputation for quality, integrity, and innovation in our marketplace. We sincerely hope to build on that reputation through our experience with you as we plan, build, deliver, and service your home. Please note: this manual and accompanying documents are intended to provide reasonable guidelines and recommendations regarding the features and maintenance of your new home. However, specific issues may arise that require you to follow manufacturer guidelines and/or governmental laws and regulations. These documents are not intended to replace those requirements.

Introduction - v


What Happens Next?

A Common Set of Expectations Purchasing a new home is an exciting experience. The process is also complex, with many decisions to make and details to arrange. As a Winchester home buyer you will be invited to participate in a series of scheduled meetings with various members of your community team. These meetings are designed to establish and maintain clear expectations for all parties and to facilitate clear communication and customer satisfaction. Written agendas guide assist us in being thorough and efficient. These agendas also provide a convenient place to note items for follow up action. We suggest that when they are completed, you store your copy of each meeting agenda in the appropriate section of this guide for quick and easy reference. If you are purchasing a Showcase home, your sales consultant will let you know how far we have progressed in construction to establish a “you are here” point of reference for you and will review the remaining steps. Building a new home is an investment of your money, your emotions, and your time. While Winchester is building your new home, you participate by taking care of several important aspects of your purchase. Where time frames are specified, your careful observance of them helps us to deliver your home on schedule. Many of the tasks involved will require your attention during regular business hours, Monday through Friday, usually between 8:00 a.m. and 5:00 p.m. The chronological list that follows outlines the events that typically take place in the purchase of a new home and provides an overview of the events that will require your time and attention. These phases are covered in detail in later chapters of this guide. Chapter 1 Purchasing Your Home Chapter 1, Purchasing Your Home provides an overview of your Purchase Agreement and various. These documents constitute the legal understanding regarding the purchase of your new home. Please read the Purchase Agreement and all attachments carefully; if any discrepancies between your Purchase Agreement and this Homeowner Guide arise, the Purchase Agreement will govern. The Post Contract Meeting is an important step in gaining mutual understanding . Our agenda will give you a clear overview of the selection, construction, and warranty processes. Chapter 2 Financing Your Home Financing Your Home, Chapter 2, contains important information on the loan process. In addition to an introduction to TRI Pointe Connect™, the information in this chapter will guide you through the new home financing process. Chapter 3 Your Home. Your Way. Your Home. Your Way., Chapter 3 of this guide, explains our innovative Your Home. Your Way. program which offers you an opportunity to personalize your new home. Chapter 4 New Home Selections New Home Selections, Chapter 4 of this guide, assists you in the exciting process of personalizing your new home with your selections.

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Chapter 5 Construction of Your Home Chapter 5, Construction of Your Home contains guidelines on safety, security, and work in progress. The insights it provides will help you appreciate and participate in the process of constructing your home. You will find our two planned construction orientations of great interest; they are described in this chapter. Chapter 6 Pre-Closing Walkthrough The Pre-Closing Walkthrough is conducted by ProHome and has several purposes. The first is to demonstrate the features of your home and discuss many maintenance and warranty details. Equally important, we want to confirm that we have delivered your new home at the quality level described in our documents and shown in our model homes and with all your selections correctly installed. You will find complete details in Chapter 5, Pre-Closing Walkthrough. Chapter 7 Closing on Your Home Closing on Your Home, Chapter 7, describes the documents you will sign and other important details about the closing process. We have included reminders to help you prepare for closing. Chapter 8 Caring for Your Home Caring for Your Home, Chapter 8, details many of your common maintenance responsibilities. The alphabetical listing of components and tasks make this chapter easy to navigate. We hope you find our tips and guidelines of great help in caring for your new home.

Chapter 9 ProHome Homeowner’s Service Guide The ProHome Homeowner’s Service Guide, Chapter 9, describes ProHome’s relationship to Winchester Homes as a professional warranty service provider. From the Pre-Closing Walkthrough to responding to claims for construction defects, this chapter provides an overview of the ProHome processes, that are described fully in the ProHome Homeowner’s Service Guide included in this chapter. Chapter 10 Limited Warranty Documents Limited Warranty Documents, Chapter 10, includes the limited warranty information that applies to your home. The limited warranty documents are included in this chapter and are specific to the state within which your new home is located. . Customer Feedback Winchester Homes is focused on providing what is most important to our buyers: desirable locations, well-thought out community designs and home sites, innovative home plans, Your Home. Your Way. and honest, open communication. Our desire to maintain open communication with you extends through the buying process and after move-in. In an effort to improve the products and services we provide, we welcome your comments on how we have performed. You will receive a brief survey the day you settle on your new home and a more comprehensive survey about six weeks after you move into your home. Please take the time to provide us with your candid feedback and suggestions. Our goal is to build the best home and the best customer relationship possible. The insights of our home buyers help us reach that goal.

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Chapter 1

Purchasing Your Home: Highlights

• Purchase Agreement—Your Purchase Agreement includes a contract and several addenda.

• Examples of Addenda—In addition to the Purchase Agreement, each community has several disclosures; examples of typical items are described here.

• Purchase Agreement Meeting Details—For each routine meeting we provide a table summarizing Meeting

Details such as purpose, location, duration, preparation hints, and so on. Each routine meeting also includes a written agenda.

• Post Contract Meeting—With so much information to be reviewed, plan to take advantage of this meeting

which provides a thorough discussion of upcoming steps in the new home process.

• Post Contact Meeting Details

Purchasing Your Home - 1.1


Chapter 1

Purchasing Your Home You will use several standard forms when you buy your new home. These include the Purchase Agreement and several addenda. The Purchase Agreement becomes binding only when all parties have signed all forms and attachments. If you are new to the United States, Winchester Homes welcomes you and understands that you may be unfamiliar with our business procedures and traditions. We will gladly discuss any questions you may have about the U.S. business practices we will be following.

Purchase Agreement The Purchase Agreement is the legal document that represents your decision to purchase a home. It describes your home (both a legal description and the street address), financing information, homeowner association information, if applicable, and additional legal provisions. We recommend that you read these documents carefully. In particular, please take note of the topics listed on our Purchase Agreement Agenda which we will discuss when you sign the Purchase Agreement.

Examples of Addenda • Selection Sheets outline details of your finish material choices, such as color, brand, model, and so on. Your

Purchase Agreement outlines the time table for completing your selections.

• The Home Builder Limited Warranty documents are an important part of our agreement with you. Copies are provided with this Homeowner Guide for your review with the actual warranty executed at closing. You will also receive the ProHome Service Guide.

• Homeowner Association Documents, where applicable.

• Community and/or home site addenda such as county required and water and sewer information.

• Winchester Homes’ Homeowner Guide. This book is your Homeowner Guide. The information it contain will be helpful throughout the building process and serve as a useful reference after your move in.



Purchase Agreement Meeting Details

Appointment Set by • Community Sales Manager

When • Monday through Friday, between 11:00 a.m. and 5:00 p.m. • Saturday between 11:00 a.m. and 1:00 p.m.

Where • Community sales center

Attendees • Purchasers

• Community Sales Manager • When applicable, a real estate agent is welcome but not required to attend

Length • 60-90 minutes, depending on your questions

Purposes • Document your decision to purchase a new home

• Discuss any questions you have

Preparation • Your Community Sales Manager will have a copy of the agenda for this meeting if you would like to preview it

• List any questions you wish to discuss • Arrive prepared to make your earnest money deposit



Post-Contract Meeting The post-contract meeting is facilitated by your Community Sales Manager and will last approximately one hour. The purpose of this meeting is to review this guide in detail so you have a clear understanding of our processes. Attendees All parties to the Purchase Agreement should attend this meeting. If a real estate agent assisted you with your purchase, he or she is welcome, but not required to attend. Preparation To gain the greatest benefit from this meeting, we recommend that you become familiar with the material in this Homeowner Guide prior to the post-contract meeting. We understand there is a lot of material; given the size of the investment you are making in your new home, you will certainly find the investment of a few additional hours to read this Homeowner Guide worthwhile. If you have any questions or need clarification on any step in the process the post-contract meeting is the perfect opportunity to gain a clearer understanding. Meeting Agenda During the post-contract meeting we will review specific topics from this homeowner guide, the limited warranty, and the ProHome Service Guide as well as answer any questions you have. Showcase Homes If the home you selected is a Winchester Showcase Home—one that is ready or nearly ready for move-in—your Community Sales Manager will be able to provide you with details about the features included in your new home and the specific stage the home has reached.



Post Contract Meeting Details





• Community Sales Manager • When applicable, a real estate agent is welcome but not required to attend


Purposes • Provide an overview of the new home process

• Discuss any questions you have


• Review the Homeowner Guide, which includes the limited warranty documents, and the ProHome Service Guide

• List any questions you wish to discuss



Note to Purchaser: Insert the completed Purchase Agreement and addenda here.



Chapter 2

Financing Your New Home: Highlights

• Home Financing. Tailored to You. —TRI Pointe Connect™ is designed to alleviate any financing worries with a clear and simple path to homeownership.

• Outside Lender—Working with an outside lender will affect your community incentive.

• Loan Application Checklist—Here you will find a list of the documents and information needed to complete the loan application form.

• Loan Processing—Here we provide an overview of the forms involved in processing your application.

• Loan Approval—Here are key points to be aware of regarding the loan approval process.

• Interest Rate Lock— While the choice to lock an interest rate is your financial decision, keep the terms of

your Purchase Agreement regarding delivery date in mind as it is a moving target.

Financing Your New Home - 2.1


Chapter 2

Financing Your New Home

You have many decisions to make when building a new home. We appreciate that you have put your trust in Winchester Homes. Financing is a critical step in buying your new home, but it doesn’t have to be difficult. TRI Pointe Connect™ is designed to alleviate any financing worries with a clear and simple path to homeownership.

TRI Pointe Connect™ - Home Financing. Tailored to You TRI Pointe Connect™ offers a broad selection of loans with terms that fit your needs. Their transparent loan process is in sync with the construction and delivery of your home. TRI Pointe Connect™ Loan Consultants provide you with the support and communication you’ll need throughout the process. Smarter Loan Choices TRI Pointe Connect™ is the preferred mortgage originator for TRI Pointe Group™, a family of premium regional homebuilders, including Winchester Homes. Your mortgage should fit your long and short term financial goals. Whether you’re a first time home buyer or savvy investor, it’s important to find a lender you can trust. TRI Pointe Connect™ Loan Consultants have extensive expertise in jumbo financing and foreign national loans; they can assist you from application through closing. TRI Pointe Connect™ offers extended rate locks. If rates go up, your rate is locked in. If rates go down, you’ll have the option to float down within 30 days of closing your loan. A Lock Deposit Fee will apply for extending locks; this fee will be credited back to the borrower upon closing your loan through TRI Pointe Connect™. Complete Financial Picture Your TRI Pointe Connect™ Loan Consultant will work with you to understand your particular financial circumstances. You will review all information on the application at your meeting with the consultant. Feel free to discuss any questions you have regarding your assets, income, or credit. By providing complete information, you will prevent delays or extra trips to deliver documents. If you decide to obtain financing through TRI Pointe Connect™, you will need to contact your TRI Pointe Connect™ Loan Consultant and complete an application. Your Community Sales Manager will provide you with your TRI Pointe Connect™ Loan Consultant’s contact information. Note: In accordance with your Purchase Agreement, plan to complete your mortgage loan application within five business days after signing your Purchase Agreement.

Outside Lender You have the choice of working with an outside lender to finance your home. If you choose to use an outside lender the amount of your community incentive (either Closing Cost Concession or Allowance, or both) will be reduced or eliminated.



Loan Application Checklist You have facilitated the loan application process by completing your buyer financial sheet when you signed your Purchase Agreement. Here is a list of documents you will need once you begin the loan process. Your Residence History • Previous addresses for the last 2 years and length of stay at each. • If renting: your landlord’s name and contact information to verify rental history. Savings, Checking and Investment Accounts • 2 most recent monthly/quarterly statements for all financial accounts: Checking, Savings, Stocks, Mutual

Funds, 401K/Retirement Accounts, etc. Your Employment History • Employer contact information for last 2 years • Dates of employment for each employer • Explanation of any employment gaps in the last 2 years • Pay stubs for the last 30 days • W2’s and 1040’s from the last 2 years • Year-to-date profit and loss statement and current balance sheet (if self employed) • Award letter and copy of most recent retirement check, Social Security or disability income Miscellaneous (If Applicable) • Complete Bankruptcy papers • Complete Divorce papers • Driver’s License • Social Security Card



Loan Processing Once you have given all preliminary information to your lender and signed a release to authorize these steps, they will order a credit report and appraisal and may send verification forms to your employers, banks, and current mortgage company or landlord. Your lender will provide you with a Good Faith Estimate and a Truth-in-Lending Disclosure. Good Faith Estimate The Good Faith Estimate lists estimates of costs you will incur at closing. Some of the amounts listed on this form are prorated, subject to change based on the actual date of the closing. Others are set fees that should remain the same. As the name applies, it is an estimate! Truth-in-Lending Disclosure The Truth-in-Lending Disclosure shows the total cost to you, over the term of the loan, for your specific financing. The calculation is based on the assumption that you own the home and make regular payments throughout the term of the loan.

Loan Approval During your loan application, your lender will discuss the timing to obtain loan approval. You will discuss additional items that you may need to obtain final loan approval. If any of the documents requested have not been returned to the lender in a timely manner, approval may take longer. Before the processor submits your file to the underwriters for final approval, he or she will verify the final sales price. Confirm that copies of all addenda such as change requests signed subsequent to the original Purchase Agreement have been sent to the lender. This assists the lender in determining the exact loan amount. If the final changes affect the total price after this point, you may have to resubmit your loan application for the higher amount or the lender may ask you to pay for the additional items in cash. Note: As provided in your Purchase Agreement, a final loan commitment is needed within 35 days of the date of your signed Purchase Agreement.

Interest Rate Lock The only thing anyone knows for certain about interest rates is that they will change. One of the decisions you will need to consider is whether and when to “lock-in” the interest rate for your loan. Please understand that this is your financial decision and we are able to make a delivery date commitment only as indicated in the terms of your Purchase Agreement.



Chapter 3

Your Home. Your Way: Highlights

• Flexibility & Efficiency—The flexibility aspect of our Your Home. Your Way. program invites you to personalize your new home; the efficiency aspect does impose some limits due to the realities discussed under this heading. Please become familiar with each of them.

• Clarity & Accuracy—Working with your vision of your new home requires that we make a special effort to

understand your preferences so that we can design and price it correctly. All of us should double check all details.

• Deposit & Pricing —Plan on paying a 15 percent deposit based on the total price of your options and extras

at the time of final selection.

• Other Purchasers, Other Ideas—Your new neighbors also have the opportunity to request Your Home. Your Way. options. We do not claim or represent that we have mentioned or offered every possible idea or possibility.

Your Home. Your Way. – 3.1


Chapter 3

Your Home. Your Way. You are probably now familiar with our Your Home. Your Way. design program. The phrase “Your Home. Your Way.” may mean different things to different people. This chapter provides a clear understanding of what we mean when we say, Your Home. Your Way.

Flexibility & Efficiency Production builders offer affordability combined with the peace of mind of time tested plans, but little flexibility. Winchester Homes’ Your Home. Your Way program adds significant flexibility back into in the new home process for a specified time period. Then, once construction begins, we will apply all of our production building expertise to build your home as efficiently as possible. Offering this level of customization along with the cost efficiencies of a production builder is challenging. Some limits apply which are listed in this chapter. To help accomplish this we need to make you aware of the key elements of the program. Please review the following points and discuss any questions with your Community Sales Manager. The Your Home. Your Way. program provides our customers with flexibility to customize design elements that add personal touches and still avoid re-engineering or re-permitting of the home. Examples of these customizations include: • Customized cabinetry features—These might include glass doors, recycling centers, organizer cabinets, lazy

susans, or taller vanities.

• Upgraded trim—Examples would include multi-piece crown molding and chair-rails, wainscoting, interior doors styles and hardware, niches and ceiling medallions.

• Custom built-ins—Perhaps you would like to add bookcases, storage cubbies, bench seats, or coat racks.

• Energy efficiency features—These can involve spray-in insulation, high-efficiency furnace/air conditioning, low-voltage lighting, energy star appliances.

Ideas are limited by your imagination and our construction schedule. These customizations are selected prior to the construction of the home. Once we have begun construction, we cannot accommodate any additional Your Home. Your Way. changes. Non-Structural Choices Changes that impact the structure of a home—and therefore the engineering and permitting—fall outside the parameters of the Your Home. Your Way program. The cost and time involved in re-engineering and permitting established plans are prohibitive. Townhomes & Showcase Homes The nature of townhome construction reduces the opportunities for making changes. Winchester Showcase Homes—those that are already under construction—will also be more limited as to available changes. See your Community Sales Manager for additional information.



Your Participation and Cooperation This appealing program is predicated on your active participation and cooperation. Your non-structural Your Home. Your Way. selections need to be finalized by the Final Selection Date specified in item 3. Selections/Options, in your Purchase Agreement. See your Community Sales Manager if you have any questions about the time frame involved. Established Vendors The Your Home. Your Way. program offers you a menu of items that are available from vendors with whom Winchester Homes has established relationships. Requests for installation of products outside this established menu limits our flexibility. Product availability and vendor expertise also limit the ability of Your Home. Your Way to offer product changes that may be available from other vendors or in other markets. Often the issue is price competitiveness; Winchester Homes’ purchasing advantage is limited to those products and companies that we have selected to put in our homes. Whether the product is appliances or ceramic tile, if we need to purchase a product you request from a vendor other than those with whom we have established relationships, the cost will be at or near retail value. This is the reason we are often less price-competitive on these items. However, some of our purchasers proceed with these types of changes because of their desire to include such products in their new home and the ability to finance the cost. Established Construction Processes The Your Home. Your Way program is aligned with our construction methods and materials. Changes that would add significant time to our construction cycle, involve skills outside those of our existing vendor base, installation of supplies and materials provided by purchasers, or requests that would require contracting with an unfamiliar vendor for one home fall outside the list of possible choices.

Clarity & Accuracy In order for us to accurately design and price your design change requests, we must first have a clear understanding of your ideas. The better we understand your ideas, the faster we can provide accurate pricing and drawings. In most cases you can work out the details of your changes with your Community Sales Manager. Occasionally it makes sense for you to have a dialogue directly with one of the designers on our Your Home. Your Way team. This is generally required only for more complex changes. Feel free to request a meeting with a designer when you feel that it is necessary to communicate your ideas.

Deposit & Pricing In most cases you will have pricing information within seven days from your request. For us to meet our delivery commitments, the prompt acceptance of your requests is needed. An Options and Extras Deposit equal to 15 percent of the total price of your choices for your new Winchester Home is required at the time of final selection.

Other Purchasers, Other Ideas We are routinely impressed with the creativity and insightful planning shown by our purchasers as they go through the Your Home. Your Way. process. Please keep in mind that your new neighbors will have this same opportunity. They may request unique features that, when you see them, you wish you had considered. Because Your Home. Your Way. creates the chance to wish, dream, and imagine, we make no claim that we mention or offer every possible idea.



Your Home. Your Way. Appointment Meeting Details





• Community Sales Manager


Purposes • Document non-structural changes you want for your new home


• Come prepared with your “wish list” for your new home



Chapter 4

New Home Selections: Highlights

• Timing & Location—Your Purchase Agreement lists the time tables for your selections. Many items are chosen at your community sales office and you may also visit the showrooms of some of our customization partners.

• Selection Hints—These reminders cover practical realities and call attention to the importance of staying

within your documented time frames.

• Showcase Homes—If your new home is already under construction, some or all selections will have been made by Winchester Homes.

• Selection Appointment Meeting Details

• Preparation Tips—Thinking through your preferences and needs makes the selection process easier and more fun.

New Home Selections – 4.1


Chapter 4

New Home Selections Part of the excitement of buying a new home is selecting finish materials and colors. One of your responsibilities is to make these selections in a timely manner. We have an organized process that allows us to balance your desire for flexibility in personalizing your home while allowing the time needed to prepare for the construction of your home.

Timing & Location The time period for finalizing your selections is outlined in your Purchase Agreement in Paragraph 3: Selections/Options. These time frames vary by community, and from purchaser to purchaser depending on the stage of construction your new home may have reached at the time you decide to buy it. Most likely you will see two dates noted in this paragraph—one refers to structural choices and the second to non-structural selections. Before we physically build your home, we build it on paper. During this period we will be obtaining the necessary permits, finalizing the architectural drawings, engineering the home site, coordinating our trade partners, and preparing to start your home. This is why we are unable to make structural changes beyond the date noted in your Purchase Agreement. Typically you will make your selections at the Winchester Homes sales center in your new home community. Schedule an appointment with your community sales team to make your structural selections within the time frame specified in your Purchase Agreement. In order for us to proceed with construction we will need all remaining non-structural selections to be finalized by the Final Selection Date as noted in Paragraph 3 of your Purchase Agreement. Our customization partners will contact you to schedule an appointment before this Final Selection Date to give you additional opportunities to personalize your home.

Selection Hints Your community sales team will guide you through the selection process. Selections include styles and colors for such items as cabinets, countertops, plumbing fixtures, and exterior materials. You will also have an opportunity to review the features you initially selected for your home and make whatever changes to those selections you desire. We will provide you with a list of all the options available in your home at the time of your Purchase Agreement. After you review this list let your sales team know if you have any questions; they will be happy to assist you. We want you to make informed decisions as you are finalizing your selections. Please note that the selection list is in addition to items you requested through our Your Home. Your Way program. Refer to Chapter 3, Your Home. Your Way. for additional information. You will also have an opportunity to meet with our customization partners such as security systems and flooring selections, to further personalize your home. Interior Colors You are welcome to bring cushions or swatches to coordinate colors. View color samples in both natural and artificial light to receive an accurate impression of the color. It is important to understand that variations between samples and actual material installed can occur.



Exterior Colors Your homeowners’ association and selections your future neighbors have already made may limit some of your choices for exterior finish materials. The sooner you can make your selections, the greater the number of choices you are likely to have. Driving through the area to view existing homes is one way to help select exterior colors. Note: To preserve neighborhood aesthetic appeal, Winchester Homes predetermines all exterior color selections in townhome and selected single-family communities. Color Variations Keep in mind that all natural materials contain variations. This is particularly true in wood products such as cabinets, stairs, rails, and hardwood floors as well as granite and marble products. You should anticipate that the product installed in your home will differ from the samples you see in the selection center or our model homes. Similarly, differences will be seen across the products installed in your home. For example, variations across the grain in wood cabinets or granite countertops in a single kitchen should be anticipated. Manufactured materials, such as ceramic tile and carpeting will also differ from samples due to dye lot variations Product Availability Although we choose our brand partners and their products with longevity in mind, change is inevitable. On occasion a manufacturer updates their product offering with little or no notice. If suppliers discontinue any of your selections we will contact you and work with you to make an alternate selection promptly. Note: Re-selections need to be made within two weeks or less. Measure Twice, Cut Once “Measure twice, cut once” is a favorite phrase among experienced carpenters who know to check their measurements prior to making the cut. This applies to your selections as well. We are counting on you to make sure that we have paperwork that accurately reflects your selections. Upon completion of the final selection sheet, double-check all color numbers and names and sign and date each page. Please review the final selection sheet prior to signing to ensure it accurately reflects your selections. This is important as your selection sheet serves as the template we use to build your home. Note: We recommend that you retain your selection sheets for future reference. These materials are useful for matching paint colors, flooring colors, and replacement items in your house. Exceptions Unavailable Although we are aware that you may wish to have more time to make your selections, construction processes for all of our customers are built around your cooperation with our established time frames. Therefore, exceptions to documented time frames as listed in your Purchase Agreement are unavailable. We are confident you will find that this process offers design flexibility unparalleled by builders of similar size and scope as Winchester Homes. If you feel you are unable to work within our established time frames, a custom homebuilder might better suit your needs.

Showcase Homes If you are purchasing a home that is already under construction —a Winchester Showcase Home--some or all of the selections may have been made. Your ability to make modifications to these selections or Your Home. Your Way. changes is likely to be limited in exchange for a shorter wait for delivery. This is particularly true in townhome communities. See your Community Sales Manager for additional information.



Selections Appointment Meeting Details





• Community Sales Manager


Purposes • Review available choices • Select features and finishes from among those available for your new home • Discuss any questions you have


• Bring color samples or other items to refer to



Preparation Tips At times the short time frame combined with the number of choices involved in this process can seem overwhelming. In preparing to make selections for your new home, the following suggestions may increase enjoyment and decrease frustration. Preferences Begin by identifying the details that change a house into a home for your family. Appropriate selections for your new home are those that rekindle the best memories at the same time that they provide a setting for new ones.

• Some buyers set up a notebook of photos, magazine illustrations, swatches, and samples.

• A collectibles box may work for you. Fill it with small objects, photographs, and fabric or paint samples to which you are drawn.

• Another approach is to walk your current home, room by room, clipboard in hand. List furnishings, art

work, collections, and other items (area rugs? an antique mirror?) that will move to the new home with you. Make note of colors and styles for later reference. You may want to measure some pieces as well.

• Visit our show homes–they offer a living catalog of potential ideas coordinated by professionals. Watch for

color combinations, selections, and ideas that appeal to you. Using any (or all!) of these methods, you will soon have a substantial collection that reflects your preferences. These tools help you discover your current personal style; preferences will emerge that will bring the number of choices down to a manageable size. These preferences can change over time–let yourself be surprised to find you are now drawn to different colors or styles than for former homes. Next, turn to considering your lifestyle. Lifestyle As you make choices for your new home, consider your present and future lifestyle. Take into account your family’s daily activities–as a group and as individuals. Ask yourself what changes you expect in the next 5 to 10 years. Room by room, consider traffic, activities, and your family members’ opinions. For example–

• Do you need/want a home office? How about a place for youngsters to do homework? • What hobbies or other activities do you want to accommodate? • How do you celebrate holidays? • Do you entertain in a formal or informal style? • Do any family members have special needs? • Do you frequently have overnight guests?

With these details in mind, ask yourself what atmosphere you want to achieve—room by room. The room’s purpose and architecture may influence your answer.

• Will the space be used for long hours or brief periods of time? • Who will use the space most often and at what time of day?

• What is the focal point (one element that draws your attention when you enter) of the room or space?

Perhaps a staircase, fireplace, built-ins, or the view? Once you identify the focal point, you can sometimes easily decide on how the rest of the space should look.



Color Color is an extremely versatile tool that will set the tone for each room. Color choice is largely an emotional decision. Considering the preferences of all family members, select a few colors you like–colors that make you feel happy. Include both warm and cool colors. Exceptions are possible, but generally keep these guidelines in mind—

• Warm colors (red, orange, and so on) work well in spaces where high energy activities take place. Warm colors appear to advance (for instance, a red or yellow wall seems closer).

• Cool colors (blue or green, for example) work well in quiet areas where a calmer mood is appropriate, such

as the bedrooms. Cool colors and neutrals appear to recede. Consequently they can be used to open up a smaller space.

• Sharp color contrasts or bold colors are fun in rooms used occasionally. They can become tiresome in areas

used a great deal.

• Paint is likely to look darker on walls with windows. The light from the window will shine on opposite or adjacent walls making them appear lighter and creating a shadow on the wall with the window.

• Light colors typically make a space seem larger while dark colors create a cozy atmosphere.

• Color samples (whether carpet swatch, paint chip, brick, siding, and so on) often appear lighter once the same color or material is applied or installed over a larger area.

As you consider colors, keep lighting in mind. Look at color samples in many different lights to gain an accurate perspective of what it will look like in your home. An ideal time to select colors is between the hours of one and three o’clock in the afternoon when the outside light is close to true white. This allows you to see the true nature of the color you are considering. Light Room by room, assess natural light. How many windows (or skylights) are there, where are they, and with what orientation? How will this natural light impact the space? Take seasons and the time of day that the room will be used into consideration. Natural light is unique in that it changes over the course of the day as well as from season to season. A northern exposure will be filled with a bluer, cooler light. This will weaken warm colors and intensify cool ones. Conversely, a south facing room will have a warmer, more yellow light that will weaken cool colors and intensify warm ones. Next consider the impact of artificial lights. Where appropriate, incorporate several options for lighting in each room. This will provide you with greater flexibility in the use of the space. Consider the basic types of lighting.

• Ambient lighting is general lighting that fills an entire room.

• Task lighting is functional and typically focuses on a specific area for a particular job. Its use should be optional (for instance, a desk lamp). If you are planning light fixtures or lamps for work, study, or hobbies, they will usually serve you best if the light comes over your left shoulder.

• Accent lighting draws attention to special items such as a collection, architectural feature, or perhaps a

work of art. As with task lighting, use of accent lighting is generally optional.

• Decorative lighting such as wall sconces or candelabras can be design elements for their own sake in addition to providing light to the space.

Plan the ambient lighting you want first. Next plan task lighting. Accent and decorative lighting can be planned last. Light Bulbs



Next, consider bulbs. The choice among incandescent, fluorescent, compact fluorescent, or LED is a matter of energy use, how much light is required, and the color temperature you want for that area of your home. In a practical sense, color temperature is the effect of different types of light on the appearance of materials, potentially swaying them from their true color. For instance, in a store under fluorescent lights a sofa might appear to be a bright green color. Later, in your home under incandescent light, the same sofa is likely to appear sage. Blue carpet may appear blue in daylight and gray under artificial light at night. With an understanding of color temperature, bulb selection becomes another tool for managing your decor. Keeping this in mind will you achieve the effects you want with colors you install. For example, for a warmer more traditional feel, your might select incandescent light. For a modern, cool look lights with a higher color temperature will go a long way. Because of the start-up energy they use, compact fluorescent lights save the most energy in areas where they are turned on and used for long periods of time. In locations where lights are turned on just briefly and then turned off again, traditional bulbs actually use less energy overall. Light Fixtures Light fixtures offer something for every taste, purpose, and budget. Replacing a lamp or light bulb can change the tone of a room quickly and relatively economically. If the room’s purpose changes or if you simply want a change of pace, you can simply change the fixtures or bulbs.

• For a sophisticated look, combine types of fixtures rather than using matched pairs such as two identical table lamps at each end of a sofa.

• In planning light fixtures, keep in mind the changing contribution of natural light that windows and

skylights make to a space.

• Layer lighting in most rooms to provide flexibility: ambient, task, decorative, and accent lighting are the main elements to consider.

Flooring Your choice of flooring materials raises another set of points to consider. Take a few minutes to review the maintenance and warranty information in the Caring for Your Home chapter of this guide for each type of floor covering. We want you to make informed choices. The time and type of attention a particular material will need from you as well as its normal long-term performance may influence your decisions in this area. In addition, consider the function of the space.

• What activities will occur in each room/area? High traffic? Shoes, boots, pets, children? • What are your design objectives with regard to atmosphere? • What is your overall budget?

Each flooring material comes with positives and negatives. For instance–

• Tile is easy to care for, but can be cold on bare feet, and an item dropped is an item usually broken. Sealing grout will be your choice and responsibility. If you decide to use tile, keep in mind that the larger the tiles the larger the space is likely to feel.

• Hardwood floors add warmth but are more easily damaged by normal foot traffic or moving chairs around a

table. With a wood floor, lighter stains generally create a less formal atmosphere and make a small room seem larger; darker stains typically encourage a more formal and intimate feeling. Some species of wood will change color slightly over time and strong sunlight can cause fading.

Likewise, the various styles of carpet or resilient floor coverings each come with unique characteristics. By understanding the details you will be more satisfied in the long term. Measurements



To make your rooms comfortable for the people who use them, begin with these measurements as guidelines and adjust them as needed for your household.

• Plan for 14 to 18 inches of leg room between a coffee table and sofa.

• The distance between a television and seating should be three times the screen size. For example, a 30-inch screen needs seating 90 inches away.

• Traffic lanes should typically be 3 feet wide.

• Adult seating at tables requires 20 inches plus 12 to 16 more inches to pull a chair back to get up and down.

Therefore plan for 32-36 inches of clearance between table and wall. You are likely to want just over a meter 44 inches on the serving side.

• The minimum clearance between the edge of bed and nearest wall should be 24 inches.

• When arranging twin beds, allow 18 inches or more between them.

• When using an area rug, begin with 8 to 12 inches or exposed floor on all sides. (Ignore this if your goal is

to create a special-use space in a large space.)

• For arranging art and other items on your walls, begin with items located 6 to 9 inches above a sofa or at eye level when you are seated in the area. Frames should be approximately 2/3 of the size of the piece over which an item hangs. When you are placing a smaller piece, you might want to pair it with another of approximately the same size.

Window Coverings Window coverings are typically installed for one or more reasons:

• To control natural light. • To provide insulation or privacy. • For decor purposes–adding color, pattern, or texture to a space.

As you select your window treatments, you will want to consider details such as–

• Function of the room—what time of day is the room used?

• Orientation of windows and resulting natural light—do you want to tone down the light or maximize it?

• Window size—strive for a harmonious balance of window and room size. If windows are large, keep your window treatments simple.

• What is the view? Do you want to be able to look out? Or do you want privacy, in which case you will

want window coverings of a different type.

• How often will you want to open and close each window?

• Will combinations of blinds, shades, sheers, or draperies work best? If shutters are part of your vision, will furniture interfere with operating them?

• Some homeowner associations require that window treatments that can be seen from the exterior be white

or cream.

• Budget—your personal “magic number.”



• Maintenance, including cleaning, operational care (lubrication and so on), consumable parts that will need

replacement over time (such as batteries in remote controlled shades). Because a home expresses your personality and style, expect that as time passes your tastes may change. A home is a process. From time to time you will re-arrange, re-paint, or replace furnishings. The steps and factors outlined above can again be applied to assist you in discovering what changes you want to make.



Note to Purchaser: Insert your completed Selection Sheets here for later reference.



Chapter 5

Construction of Your Home: Highlights

• The Unique Nature of New Home Construction—Watching a product you are purchasing be created is an unusual consumer experience and includes conditions we want you to be aware of.

• Pre-Construction Orientation—Your Pre-Construction Orientation is the first meeting held about a week

before physical construction begins on your home.

• Pre-Construction Orientation Meeting Details

• Safety—Your safety is our top concern when you visit the construction site; therefore, we ask you to familiarize yourself with our safety practices and coordinate all visits with your Community Sales Manager

• Pre-Drywall Orientation—The second meeting you will have is your Pre-Drywall Orientation, held just

before drywall is installed. We can only provide one to three days’ notice to schedule this meeting, and will not stop construction of the house to accommodate the meeting.

• Pre-Drywall Orientation Meeting Details

• Plans & Specifications—Homes built in different communities or even at different times in the same community will have differences. Do not rely on anything you see at a different community without first checking with your Community Sales Manager. This is especially important if you are purchasing at a community that does not have a model home.

• Quality & Questions—We monitor work on your home to note and correct errors that occur to ensure that

the home we deliver meets the standards we promised you. At the same time, we expect and welcome your questions.

• Trade Contractors—We work with trade contractors by way of contracts and scopes of work that can only be changed through written instructions from Winchester Homes.

• Schedules—Variables outside of our control affect construction schedules. For most of the time while your

house is under construction we can only estimate its completion date. We can provide more certain dates as the home nears completion.

Construction of Your Home – 5.1


Chapter 5

Construction of Your New Home The construction of a new home differs from other manufacturing processes in several key ways. By keeping these differences in mind you can enjoy participating in

The Unique Nature of New Home Construction As a consumer you rarely have the opportunity to watch as the products you purchase are created. Virtually all products you typically purchase are created in controlled environments (factories) where workers manufacture thousands of similar products day in and day out. Your new home, however, is created right before your eyes, in all kinds of weather conditions, and with an incredibly varied set of tradesmen who are creating a one-of-a-kind product to your agreed upon specifications. “Ugly Duckling” Phases While we are building your home, it is common to find debris on the site. It will be exposed to the elements, and it is likely that somewhere along the line errors will be made during construction. While we understand that this can cause you concern, please realize that every home we have ever built, including our beautifully decorated model homes, have gone through these exact same “ugly duckling” phases. Please understand that though this may be of concern, it is not unusual, and Winchester Homes will make corrections as necessary based on construction scheduling. Routine Processes We have established standardized processes to ensure that your home is examined and checked for errors or defects. It will be cleaned as appropriate for the various construction phases and, of course, for your eventual occupancy. These processes are typically not “continuous” but rather come at specific predetermined steps in the construction process. We point this out so that you can understand that if an error has been made it may remain in the home for some period of time before it is corrected. Showcase Homes If the home you purchase is under construction or complete, our personnel will have conducted one or more of these steps to ensure that the home is built as planned. Your Community Sales Manager will explain the stage your home has reached and which, if any, on-site meetings remain. Construction Orientations We provide for several scheduled orientations where you meet with your community sales and production team to review the progress of your home and discuss any questions or concerns you may have. The first of these is the Pre-Construction Orientation and the second is the Pre-drywall Orientation. As these meetings involve site visits please pay special attention to the safety policies and practices discussed in this chapter. Additionally, the discussions that follow later in this chapter regarding Plans & Specifications, Quality, Trade Contractors, and Schedules will be of interest to you in preparing for these meetings.



Pre-Construction Orientation Your pre-construction orientation is typically the first opportunity you have to meet your community’s production team. The Project Manager leads this team and is responsible for all construction activities in your community. Pre-Construction Orientation Topics At this meeting you will review your home plans, selections, and any Your Home. Your Way. custom changes. The Project Manager will provide an overview of the construction process and answer your questions. You will also visit your home site to review the site plan. This meeting will be scheduled during business hours and typically takes about one and a half (1.5) hours. If we need more time to cover any specific information you need, we are happy to make additional arrangements. Please remember, at this time we will not make changes nor commit to a settlement date. Selections & Changes Prior to starting your home we have provided you the opportunity to make selections and any Your Home. Your Way. custom changes. At this meeting we confirm that all of the details from those processes have been included in your construction specifications. Please refer to Chapter 3, Your Home. Your Way. and Chapter 4, New Home Selections for complete details. Note: Please remember that at this time we are unable to accommodate additional requests for custom changes or changes to the selections that you have made. Scheduling You will be notified by your Community Sales Manager for the pre-construction orientation, which will be held during business hours approximately one week prior to the start of construction of your home. Preparation Please bring the following items to your pre-construction orientation:

• Winchester Homes Homeowner’s Guide • Purchase Agreement • Selection sheets • Any electrical, cable, phone, and audio/video diagrams, or specifications • Any Your Home. Your Way. designs you have accepted • Appropriate footwear and clothing to walk your home site Additional Attendees If a real estate agent has helped you with your purchase he or she is welcome, but not required, to attend. If you are going to have a home inspector review your new home, please inform the Community Sales Manager and provide all of the supporting documentation required in your Purchase Agreement Riders. At this meeting, the Community Sales Manager will coordinate the necessary schedules. Please remember that at this time we cannot accommodate additional requests for custom changes or make changes to the selections that you have previously made. Note: For safety purposes home inspectors cannot be accompanied by homeowners or real estate agents during their inspections.



Pre-Construction Orientation Meeting Details


When • Monday through Friday, between 9:00 a.m. and 4:00 p.m.


Attendees • Purchasers • Community Sales Manager and Project Manager


Purposes • Review plans, specifications, selections, and change requests

• Outline construction site safety, site visit protocols, and how to handle questions

• Discuss what you should expect during the construction process


• List any questions you wish to discuss • If you believe that we need more time to cover any specific questions

you have, we are happy to make additional arrangements—just let us know ahead of time.

• Please remember, at this point in the process, the time to make changes has passed.

• Please bring the following items to your pre-construction orientation: – Winchester Homes Homeowner Guide – Purchase Agreement – Selection sheets – Any electrical, cable, phone, and audio/video diagrams, or

specifications – Any Your Home. Your Way. designs you have accepted – Appropriate footwear and clothing to walk your home site



Safety Practices A new home construction site is exciting, but it can also be dangerous. We do not say this to keep you away—we say this because it is true. Your safety is as important to us as it is to you. Please observe the following practices. • Schedule an appointment with your Community Sales Manager before visiting your site. • Your Community Sales Manager must accompany you at all times. • Unscheduled site visitation will not be accommodated. • Hard hats must be worn at all times. • No children, pets, open-toed sandals, or high-heeled shoes are allowed on site (including during scheduled

orientations). • Hard-soled shoes are required. • If you plan on using a private home inspector, it is your responsibility to ensure that the inspector fully complies

with all Winchester Homes’ safety and insurance requirements. Proof of this information must be provided to your Community Sales Manager before any inspection can occur. If these requirements are not met we cannot allow the inspection to take place.

Site-Visit Safety Precautions Please observe common-sense safety procedures at all times when visiting:

• Do not walk backwards, not even one step. Look in the direction you are moving at all times. • Watch for boards, cords, tools, nails, or other construction materials that might pose a tripping hazard or cause

injury. • Do not enter any level of a home that is not equipped with stairs and rails. • Stay a minimum of six feet from all excavations. • Give large, noisy grading equipment or delivery vehicles plenty of room. Assume that the driver can neither see,

nor hear you. • Do not handle or attempt to use any tools, equipment, materials, or ladders. • Please park your car as far away from the construction area as possible. Any damages that may occur to your

vehicle are not the responsibility of Winchester Homes. • Understand that construction activities will continue in your neighborhood after you move in. Protect yourself

and your children by staying well away from areas under construction, including storm water management areas.

• Winchester Homes is not responsible for bodily injuries or property damage as the result of anyone who trespasses onto construction areas.

Pre-Drywall Orientation The second scheduled meeting we invite you to attend is the pre-drywall orientation. At this meeting the Project Manager reviews the framing and rough-in of the mechanical systems, which may include heating and air conditioning (HVAC), plumbing, and electrical. In addition, we review your selections and any Your Home. Your Way. custom changes, and any phone, cable, audio/video locations. Note: Please remember that at this time we cannot accommodate additional requests for custom changes or changes to the selections that you have made. Items to Review We find that this meeting is very helpful in ensuring that all selections are installed per the original agreements, and to give you an understanding of what is “behind the walls” in your new home. Plan on taking a few moments at this meeting to begin to review with your Project Manager our warranty and service procedures, and some of the maintenance items you will be responsible for in your new home.



Short Notice Your Community Sales Manager will contact you for the pre-drywall orientation, which will be held shortly after the framing and rough-in of mechanical systems, and prior to the installation of drywall. This is a critical time in the construction of your home and there is a short “window” in which to conduct this orientation. Note: We can only provide one to three days notice prior to your scheduled orientation and cannot stop construction of the home in order to schedule this meeting. We appreciate your understanding and cooperation with these scheduling constraints. The orientation lasts approximately 30 minutes and your presence is required. Safety This is an especially hazardous time to be on a construction site, and we again would like to remind you of the safety practices and precautions as described earlier in this chapter. You will need to wear a hard hat anytime you visit the construction site. Preparation Please bring the following items to your Pre-Drywall Orientation: • Winchester Homes Homeowner’s Guide • Purchase Agreement • Selection sheets • Any phone, cable, and audio/video diagrams • Any Your Home. Your Way. designs you have accepted • Appropriate footwear Showcase Homes Again, if the home you purchase is under construction or complete, our personnel will have conducted one or more of these steps to ensure that the home is built as planned. Your Community Sales Manager will explain the stage your home has reached and which, if any, on-site meetings remain. Additional Attendees If a real estate agent has helped you with your purchase he or she is welcome, but not required, to attend. If you are going to have a home inspector review your new home at this stage, please inform the Community Sales Manager well in advance so that your inspector can go through several days in advance of your pre-drywall orientation. For safety purposes home inspectors cannot be accompanied by homeowners or real estate agents during their inspections. In addition, Winchester Homes cannot accommodate children, family, friends, or pets during any type of on-site inspection.



Pre-Drywall Orientation Meeting Details


When • Tuesday through Friday, between 9:00 a.m. and 3:00 p.m.

Where • Your new home

Attendees • Purchasers • Production Team, Community Sales Manager

Length • Approximately 30 minutes, depending on your questions

Purposes • Review exterior and interior construction details

• Confirm installation of selections up to this point • Discuss key maintenance and warranty points

Preparation • Your Community Sales Manager will have a copy of the agenda for this

meeting if you would like to preview it • List any questions you wish to discuss • Bring your selection materials and this Homeowner Guide • Wear shoes and clothing appropriate to an active construction site • We will provide hard hats • Please bring the following items to your pre-drywall orientation:

– Winchester Homes Homeowner Guide – Purchase Agreement – Selection sheets – Any phone, cable, and audio/video diagrams – Any Your Home. Your Way. designs you have accepted – Appropriate footwear



Plans and Specifications Jurisdiction Review The building department of the county or city where your home will be located must review and approve the plans and specifications for your home and home site. It is difficult to predict the amount of time required for this review and approval; sometimes this can delay the start of your home. This is one of the reasons why we are unable to make changes after the selection period established in the Purchase Agreement. Regulatory Changes From time to time, city or county agencies adopt new codes or regulations that can affect your home. Such changes are usually adopted in the interest of safety and are legal requirements with which Winchester Homes must comply. The codes and requirements in effect for each area can vary. This is one of several reasons why we may construct the same floor plan slightly differently in two separate jurisdictions or at two separate times within the same jurisdiction. Individual Foundation Designs Another area where variations among homes can appear is in the foundation system. The foundation design is specific to each community and home site. Based on the grading plan, Winchester Homes determines the proper foundation plan to use. Changes in Materials, Products, and Methods The new home industry, building trades, and product manufacturers are continually working to improve methods and products. In addition, manufacturers sometimes make model changes that can impact the final product. As a result, we may use methods or materials in your home that differ from those in our model or other homes in your community. Since such substitutions or changes may become necessary due to matters outside our control, we reserve the right to make them without notification. In such instances, these substitutions will be consistent with the quality of the substituted product or method. Occasionally a product is discontinued. If this occurs during the construction process, we will contact you to make another selection. The new selection must be in the same cost structure as the original; if you select an upgrade as a replacement for a discontinued product, you will be responsible for any extra costs incurred for the upgraded cost difference. Variations Many different trade contractors have assembled your home. The same individuals rarely work on every home in the same way. The exact placement of switches, outlets, registers, and so on will vary slightly from the model and other homes of the same floor plan. Community Specifications The most common source of misunderstanding on specific designs or products that are specified in our homes is when customers make assumptions based upon what they see at a different Winchester community. There are many reasons why we tailor the products and options we include for each specific community. Note: Do not rely on anything you see at a different community without first checking with your Community Sales Manager. This is especially important if you are purchasing at a community that does not have a model home.



Quality & Questions Winchester Homes will build your new home to the quality standards described in our documents and demonstrated in our model homes. Each new home is a handcrafted product—combining art, science, and raw labor. The efforts of many people with varying degrees of knowledge, experience, and skill come together. Quality is a cornerstone of our operations. We put checks and balances, processes and procedures in place to support the quality outcomes in each home we deliver. We take great pride in our reputation as a “Quality Builder” in the home building market. If quality becomes a question of yours, please discuss your concerns with the appropriate Winchester Homes’ representative. Errors & Omissions From time to time during a process that takes several months, involves dozens of people, and occurs while exposed to weather conditions, an error or omission may occur. We have systems and procedures for inspecting our homes to ensure that the level of quality meets our requirements. We inspect construction at established phases and are responsible for quality control. In addition, the county, city, or an engineer conducts a number of inspections at different stages of construction. Your home must pass each inspection before construction continues. Your Questions We understand your interest in the new home while it is being constructed and welcome your input. However, to avoid duplication of effort, misunderstandings, or compounding errors, if you have concerns please check your purchase documents to review your selections and the specifications for your home. If you still believe we are in error, do one of two things: • Mention your concern at one of the construction orientations. • Between these meetings, if you feel your concern is urgent, contact your Community Sales Manager.

Trade Contractors Your home is built through the combined efforts of specialists in many trades. Only authorized suppliers, trade contractors, and Winchester Homes’ employees are permitted to perform work in your home. Suppliers and trade contractors have no authority to enter into agreements for Winchester Homes. For your protection and theirs, the terms of our trade contractor agreements prohibit alterations without written authorization from Winchester Homes. Their failure to comply with this procedure will result in the removal of unauthorized alterations. Please do not attempt to enter into agreements directly with these trade contractors.

Schedules The delivery date for your new home begins as an estimate. Until the roof is completed and the structure is enclosed, weather can dramatically affect the delivery date. Even after the home itself is past the potential for weather related delays, weather can severely impact installation of utility services, final grading, landscaping, or exterior painting. Extended periods of wet weather or freezing temperatures may also delay work. When favorable weather conditions return, our trade contractors go back to work, picking up where they left off. Please understand that all of us are as eager as you are to see progress made on your home. Weather is but one of a host of different variables that can impact the construction schedule of your home. Industry-wide peaks in activity can severely tax a limited pool of qualified trade contractors. Homes often need to sit for several days awaiting county or city building inspections. Certain products (drywall, brick, and concrete for example) are occasionally in short supply and temporarily unavailable.



Winchester’s Role Through the entire process you can feel confident that construction is progressing towards completion. We are a leader in our industry and have the leverage to help minimize the delays that these types of situations can create. But you must understand that they do occur and you should factor such delays into your personal plans. Advance Notice As completion of your home nears, more factors come under our control and we can be more precise about your home’s completion date. Your Community Sales Manager will discuss a targeted date for your settlement about 30 days in advance. Expect a written notification of the settlement date from our settlement coordinator no less than 15 days prior to the scheduled settlement appointment. Final Moving Arrangements We suggest that until you receive this commitment you avoid finalizing arrangements for your move. Until then, flexibility is the key to comfort, sanity, and convenience. We want you to enjoy this process and avoid unnecessary stress caused by uncertainty that cannot be avoided. Please review Interest Rate Lock on the last page of Chapter 2, Financing Your Home for additional suggestions on this topic.



Chapter 6

Pre-Closing Walkthrough: Highlights

• Scheduling—Pre-Closing Walkthrough appointments serve you best when they occur with good daylight so we schedule them between 8:00 a.m. and 3:00 p.m.

• Preparation—Please review these hints on how to get the most from your Pre-Closing Walkthrough. • Inspecting Your Home—Winchester Homes intends to deliver your home at the same overall level of

quality as demonstrated in our model homes and described in your purchase documents; this meeting provides all of us with an opportunity to confirm we’ve accomplished these goals.

• Completion of Items—You will have a brief meeting just prior to closing to confirm completion of items

and what, if anything, remains to be addressed.

• Future Service—Winchester Homes’ personnel will oversee completion of your Pre-Closing Walkthrough items and ProHome will then take over with future warranty items that arise.

• Pre-Closing Walkthrough Meeting Details

Pre-Closing Walkthrough – 6.1


Chapter 6

Pre-Closing Walkthrough Your Pre-Closing Walkthrough is an introduction to your new home and its many features including demonstration of your home and review of your maintenance responsibilities. Winchester Homes has partnered with ProHome, a national warranty management company, to conduct the Pre-Closing Walkthrough and manage our warranty program. Having a third party manage these processes enhances our ability to assure you receive the kind of quality you expect in a Winchester Home.

Scheduling ProHome will schedule your Pre-Closing Walkthrough with you as your home nears completion. This meeting is usually scheduled several days prior to closing. A ProHome representative will meet you at your new home to conduct the Pre-Closing Walkthrough. Expect this to take approximately two hours.

Preparation If you have questions about home maintenance or the limited warranty coverage, make note of them to bring up at the Pre-Closing Walkthrough. If you have not already done so, please read Chapter 8, Caring for your Home and Chapter 9, Warranty Service, before the Pre-Closing Walkthrough. Please bring the following items to your Pre-Closing Walkthrough: • Winchester Homes Homeowner’s Guide

ProHome Homeowner’s Service Guide which you will find in Chapter 9 of this Homeowner Guide. • Appropriate footwear and clothing to walk the interior and exterior of your home. Additional Attendees Past experience has shown that this walkthrough is most beneficial when you are able to focus all of your attention on the information we present about your new home. Although we appreciate that friends and family members are eager to see your new home, we can only accommodate those listed on the Purchase Agreement at this orientation. Please arrange for children, other family members, and friends to view your new home at another time. If a real estate agent has helped you with your purchase he or she is welcome, but not required, to attend. If you have a home inspector review your new home remember that their visit to your home should occur at least eight days before your Pre-Closing Walkthrough. Note: Regardless of the documentation provided to you by your home inspector, the only items that will be listed on the Pre-Closing Walkthrough form by the ProHome representative will be those items that Winchester Homes has explicitly agreed to address. You will be informed by Winchester Homes which items on your home inspection list will be addressed by us. Important Documents At your Pre-Closing Walkthrough you receive several important documents and information. These include the manufacturers’ literature for the furnace, water heater, and other consumer products that are part of your home. You



will also receive a copy of the completed Pre-Closing Walkthrough documentation. Finally, you will also receive several handouts relating to our warranty program. We suggest that you keep these items in this guide.

Inspecting Your Home In addition to introducing you to your new home, the Pre-Closing Walkthrough is an opportunity for you to confirm that your home meets Winchester Homes’ standards and includes your selected items. All Items in Writing In an effort to eliminate any confusion, and to protect each other from misunderstandings, double check that all verbal commitments are reduced to writing. This includes any items we agree to transfer from your home inspector’s list, if applicable. Cosmetic Surface Damage During the Pre-Closing Walkthrough, you will confirm that cosmetic surfaces such as floors, walls, window glass, mirrors, appliances, countertops, and so on are all in good and acceptable condition. After the Pre-Closing Walkthrough, any cosmetic repairs to your home will become your responsibility and are excluded from the limited warranty

Completion of Items Winchester Homes is responsible for addressing any items noted on the Pre-Closing Walkthrough form. We generally complete most items before you move in. Please understand that escrows for items remaining to be completed are unavailable. Pre-Closing Verification Tour ProHome will conduct a Pre-Closing Verification Tour with you just prior to settlement to review items listed on the Pre-Closing Walkthrough form for completion. Although most, if not all, items will be completed, it is possible that you will have something that must be completed after settlement. Appointment Times If work needs to be performed in your home after your move-in, construction personnel are available for appointments Monday through Friday, 7:00 am to 4:00 pm. Under normal circumstances, you can expect us to resolve all items within ten working days. We will inform you of any delays caused by back-ordered materials. We correct only those items listed on the Pre-Closing Walkthrough Form. Initials & Sign-Off As work progresses on your pre-settlement items you will be asked to initial completed items. When all work is complete, you will sign off on the Pre-Closing Walkthrough form.

Future Service With the support and participation of ProHome, Winchester Homes responds to warranty items as detailed in Chapter 9 Warranty Service. We distinguish between the items that are noted during the Pre-Closing Walkthrough and warranty items that arise after you move in.



Pre-Closing Walkthrough

Meeting Details

Appointment Set by • ProHome

When • Monday through Friday, between 8:00 a.m. and 3:00 p.m.

Where • Your new home

Attendees • Purchasers • ProHome Representative

Length • Up to two hours, depending on your questions

Purposes • Demonstrate features of your home

• Review key maintenance points • Confirm quality reflects the standards shown in our models • Confirm installation of selections • Confirm the good condition of cosmetic surfaces • Discuss upcoming warranty visits and reporting procedures

Preparation • Your Community Sales Manager will have a copy of the agenda for this

meeting if you would like to preview it • List any questions you wish to discuss • Please bring the following items to your pre-construction orientation:

– Winchester Homes Homeowner Guide – ProHome Homeowner’s Service Guide

• Wear appropriate footwear and clothing to walk the exterior and interior of your home

• Attend alone prepared to focus on the information provided • Plan to participate in a hands-on way • Plan to turn your cell phone off if at all possible



Chapter 7

Closing on Your Home: Highlights

• Closing Date—Winchester Homes will notify you of the exact date and time of closing 15 or more days before the settlement appointment.

• Location—We confirm the location of your closing appointment when we set the appointment.

• Documents—We’ve provided an overview of the materials that you will sign at closing.

• Closing Expenses—Due to pro-rations that are based on your closing date, the final amount you will need

to bring can be determined only after your closing date is set.

• Preparation—Please review this list of reminders to assure you have addressed all necessary tasks prior to closing, including resolving any remaining lender or Winchester questions, transfer of utilities, and arranging for insurance.

Closing on Your Home - 7.1


Chapter 7

Closing on Your Home Winchester Homes recognizes that timing is vitally important in planning your closing and move. We can schedule a targeted delivery date when construction reaches a point at which weather and other factors are unlikely to affect completion of your home. This occurs about 30 days before closing.

Closing Date The closing, or settlement, takes place shortly after your Pre-Closing Walkthrough. Winchester Homes will notify you of the final date of closing 15 or more days before the settlement appointment. Once your final settlement date and time has been set by us, ProHome will contact you to schedule your confirmation tour to verify the completion of the items listed on your Pre-Closing Orientation Form (commonly referred to as a Punch List).

Location The closing on your new home will take place at the title company’s office; we confirm the location with you when we set the appointment.

Documents At closing the documents necessary to convey your new home to you and to close the loan from the mortgage company will be executed and delivered. In addition to these standard items, the lender, title company, and Winchester Homes may require you to sign other documents. The principal documents typically include the following: Warranty Deed Conveys the home and lot to you subject only to permitted exceptions. Title Commitment At or before closing, you will receive a standard form for an American Land Title Association (ALTA) owner’s title insurance commitment to insure marketable title of your home to you in the amount of the purchase price, subject to title exceptions that are described therein. Review the title commitment carefully. Discuss any questions with the title company. Approximately 60 days after the closing, the title company mails a standard ALTA owner’s title insurance policy, insuring you the title to your home in accordance with the commitment you received at closing. Keep the title insurance policy with your other valuable papers. Limited Warranty We provide you with a copy of the Home Builder’s Limited Warranty (Professional Warranty Services Corporation – Form 117) as part of your Homeowner Guide. Please read it thoroughly.



Promissory Note The promissory note is from you, payable to the lender in the principal amount of the loan, plus interest. One-twelfth of your annual taxes and homeowner’s insurance will be added to the principal and interest payment to determine your total monthly payment. Deed of Trust This encumbers your home as security for repayment of the promissory note.

Closing Expenses Customary items that may be prorated to the date of closing are prepaid expenses, or reserves required by your lender and homeowners’ association. Pro-rations of general real property taxes and assessments will be based on the current year’s taxes and assessments or, if they are unavailable, on the taxes and assessments for the prior year. The county where your home is located may impose partial year improvement levies after closing. Real Estate Agent/Broker If you have a Real Estate Agent or Broker, Winchester Homes will make payments in accordance with terms of your Purchase Agreement. The Final Closing Cost The final cost figure is available near the actual closing date. Please request and review your good faith estimate from your lender. Although a reasonably close estimate may be determined before the date of closing, the pro-ration of several items included is effected by the closing date and cannot be calculated until that date is known. Note: Accuracy and timing of the final good faith estimate can often be a source of frustration for home buyers, yet is an inherent part of the process. Be prepared to be both patient and flexible.

Preparation The key to a smooth closing is preparation. Several details require your attention. You can handle most of these by phone. Address these details during the weeks before closing to prevent last-minute delays. Form of Payment Plan to bring certified funds (made out to the title company) to the closing appointment. If you would like to use a wire transfer of funds, please contact the title company at least two days before closing to receive wiring instructions. In your planning be sure to allow time to arrange for and obtain these funds. Documents The Real Estate Settlement Procedures Act (RESPA) provides you with many protections. Under this law, you can review the settlement statement that lists costs you pay at closing one day before the closing appointment. Your lender can provide this statement. Insurance You need to provide proof of a homeowner’s policy from your insurance company to the lender. Your insurance agent should know exactly what is needed. We suggest you arrange for this at least three weeks before the expected closing date.



Winchester Homes or Lender Issues The Title Company is unable to negotiate or make representations on behalf of any of the parties involved in the closing. Therefore, please discuss any questions, agreements, or other details directly with us or your lender in advance of the closing. Utilities Please note that Winchester Homes will have utility services removed from its name immediately after closing. Therefore, prior to closing, you will need to notify all applicable utility companies to arrange service in your name to avoid interruption of services. We suggest that you contact these companies ahead of time to allow for their processing time. Utility company phone numbers are provided to you when our settlement coordinator contacts you with a settlement date at least 15 days prior to your settlement. Note: If your home is serviced by propane, you will need to arrange to have the tank filled immediately after settlement occurs.



Chapter 8

Caring for Your Home: Highlights

• Use and Maintenance Guidelines—introduction to the maintenance information in this guide

• Air Conditioning through Wood Trim—an alphabetical list of the items in your home, including common maintenance hints and troubleshooting tips where applicable

• Home Care Supplies—You may want to create a shopping list of tools and supplies you will need to care

for your home

• Maintenance Schedule—Additionally, you may find it convenient to make notes about routine maintenance tasks and plan your maintenance schedule accordingly.

• Appliance Service—This worksheet provides a place to record serial and model numbers along with manufacturer service phone numbers.

Caring for Your Home – 8.1


Chapter 8

Caring for Your Home We construct your home with carefully selected materials and the effort of experienced craftsmen and laborers under the supervision of our field personnel. Although this group works from detailed plans and specifications, because a home is one of the last hand-built products left in the world, each one is unique and over time, each behaves differently. Similar to an automobile, your home requires care from the first day. Regular attention is essential to maintaining a quality home for a lifetime. This chapter of our guide was assembled in to assist you in that effort.

Use and Maintenance Guidelines We are proud of the homes we build and the neighborhoods in which we build them. We strive to create lasting value. This is best achieved when you know and perform appropriate maintenance tasks. Periodic maintenance is necessary because of normal wear and tear, the inherent characteristics of the materials used in your home, and normal service required by the mechanical systems. Natural fluctuations in temperature and humidity also affect your home, resulting in maintenance items. We recognize that it is impossible to anticipate and describe every attention needed for good home care. We focused on items that homeowners commonly ask about. The subjects are listed in alphabetical order to make finding answers to your questions convenient. Because we offer a variety of floor plans and optional features, this guide may discuss components that are not present in your home. Checklists You will find several checklists included in this guide. These cover troubleshooting tips major mechanical systems, appliance service information, home maintenance supplies list, and a maintenance schedule. While we make no claim that we have included every detail, we believe we have provided you with a good start Prompt Attention Many times a minor maintenance attention provided immediately saves you a more serious, time-consuming, and sometimes costly repair later. Note also that neglecting routine maintenance can impact applicable limited warranty coverage on all or part of your home. By caring for it attentively, you ensure uninterrupted warranty coverage as well as your enjoyment of your home for years. The attention provided by each homeowner also contributes significantly to the overall value of your home and of the community. We make every effort to keep the information in this guide current. However, if any detail in our discussion conflicts with the manufacturer's recommendations, you should follow the manufacturer's recommendations. Some manufacturer's warranties may extend beyond the first year and it is in your best interests to know about such coverage. Remember to mail in any registration cards you receive with manufacturer materials. Being in the manufacturer's system assures that in the event of a recall the company can contact you and arrange to provide the needed correction.



Air Conditioning Air conditioning can greatly enhance the comfort of your home, but if it is used improperly or inefficiently, wasted energy and frustration will result. These hints and suggestions are provided to help you maximize the benefits of your air conditioning system. Your air conditioning system is a whole-house system that requires balancing. The air conditioner unit is the mechanism that produces cooler air. The air conditioning system involves everything inside your home; for example, drapes, blinds, windows, registers and ceiling fans, which are used to help balance your air flow. The interior air is continually recycled and cooled until the desired air temperature is reached. Warm outside air disrupts the system and makes cooling impossible. Therefore, you should keep all windows closed. The heat from the sun shining through windows with open drapes is intense enough to overcome the cooling effect of the air conditioning unit. For best results, close the drapes on these windows. Time is very important in your expectations of an air conditioning system. Unlike a light bulb, which reacts instantly when you turn on a switch, the air conditioning unit only begins a process when you set the thermostat. For example, if you come home at 6:00 pm when the temperature has reached 90 degrees Fahrenheit and set your thermostat to 75 degrees, the air conditioning unit will begin cooling, but will take much longer to reach the desired temperature. During the whole day, the sun has been heating not only the air in the house, but the walls, the carpet, and the furniture. At 6:00 pm the air conditioning unit starts cooling the air, but the walls, carpet, and furniture release heat and significantly slows down the cooling process. If the outside temperature is above 95 degrees Fahrenheit, the cooling system must be able to maintain an inside temperature that is 15 degrees below the outside temperature. If evening cooling is your primary goal, set the thermostat at a moderate temperature in the morning while the house is cooler, allowing the system to maintain the cooler temperature. The temperature setting may then be lowered slightly when you arrive home, with better results. Once the system is operating, setting the thermostat at 60 degrees will not cool the home any faster and can result in the unit freezing up and not performing at all. Extended use under these conditions can damage the unit. Adjust Vents Maximize air flow to occupied parts of your home by adjusting the vents. Likewise, when the seasons change, readjust them for comfortable heating. Fan Operation A good practice for keeping a balanced temperature distribution from room to room is to run the fan on your furnace at all times (during the cooling season). This is similar to running your ceiling fans, if they are present in your home. Ceiling fans help to balance airflow by lifting the cold air off the floor and using it to cool the hot air at the ceiling. Humidifier If a humidifier is installed on the furnace system, turn it off when you use the air conditioning; otherwise, the additional moisture can cause a freeze-up of the cooling system. Manufacturer’s Instructions Since the air conditioning system is combined with the heating system, follow the maintenance instructions for your furnace. The manufacturer’s manual specifies maintenance for the condenser. Review and follow these points carefully, especially the filter approved by the manufacturer. Using the incorrect filter will cause a malfunction of the system. Temperature Variations Temperatures may vary from room to room, or within a room, as specified in the American Society of Heating, Refrigerating and Air-Conditioning (ASHREA) standard. This is due to such variables as floor plan, orientation of the home on the lot, type and use of window coverings, and traffic through the home. Depending on the style of the home, temperatures can normally vary from floor to floor as much as ten degrees on extremely hot days. To minimize temperature variations, leave the fan switch in the ‘On’ position during these conditions and use ceiling fans to balance the heat from floor to ceiling.



Trial Run Have a trial run early in the Spring to test the air conditioning performance. If service is needed, it is much better to discover that before the cooling season. Troubleshooting Tips The following suggestions may help if you encounter difficulties with your heating and cooling system. Before calling ProHome confirm that– • Your furnace switch is in the full ON position

• The circuit breaker is in the full ON position. If the breaker has tripped, push it to the full OFF position and then

back to the full ON position. If the breaker should trip a second time, contact ProHome.

• Filters are clean. Filters should be replaced or cleaned after your first month of occupancy since substantial amounts of dust will normally accumulate as a result of the new materials in your home and the move-in process. After this initial period, replace your filters as directed by the manufacturer's guidelines or at least once a month.

• You may want to have your heating and cooling systems inspected and cleaned at least once a year by a professional service. Refer to the manufacturer’s instruction manual for more details.

• Interior doors and vents are open. Sealing off rooms or closing vents or interior doors for long periods of time reduces efficiency and effectiveness of the system.

• If your home is equipped with an electric heat pump system, clear away accumulations of snow or ice from around and below the outdoor unit immediately after a snowstorm. Also, do not allow grass, leaves, etc. to collect around the unit.

• Exterior doors and windows are closed. Draperies (especially insulated ones) will do much to reduce your operating costs during peak heating or cooling seasons.

Alarm System If your home selections included pre-wire for an alarm system, you will arrange for the final connection after your move-in. The alarm company will connect and demonstrate the system and instruct you in its use. We recommend that you test the system each month. Note: Please ensure that the phone service provider has activated a dial tone in your home prior to the initial alarm setup.

Appliances

Read and follow all manufacturers’ instructions for the use and maintenance of each appliance in your home and keep them available for reference. Manufacturer’s Service If a problem arises with an appliance call the customer service number listed in the manufacturer’s warranty. When reporting warranty items to the appliance manufacturer, be prepared to supply the following details. • Date of purchase (your closing date). • Serial and model numbers, found on a metal plate or sticker on the side or bottom of each appliance. • Description of the problem. Note: The appliance manufacturer have requested that you call them directly for service directly. They can sometimes resolve issues over the phone and when that is impossible, they prefer to set an appointment with you



themselves. The warranty center number for Whirlpool is 1-800-253-3977. For other manufacturers, refer to the literature that came with the appliance. Please also alert ProHome so they can follow up with to you ensure the issue was resolved and your file is complete. Moving Appliances Place a piece of solid cardboard or paneling on the floor prior to rolling out your refrigerator, or other large appliances; if you do not take this precaution, the appliances will dent or scratch your hardwood and/or rip your vinyl flooring. This type of damage will not be covered under the limited warranty.

Registration Mail warranty registration cards directly to the manufacturer. Being in their systems can be vital if at some future date a product recall is issued.

Asphalt

Asphalt is a flexible and specialized surface. Like any other surface in your home, it requires protection from things that can damage it. Over time, the effects of weather and earth movement will cause minor settling and cracking of asphalt. These are normal reactions to the elements and do not constitute improperly installed asphalt or defective material. Avoid using your driveway for one week after it is installed by keeping cars, bicycles, lawn mowers, and any other traffic off of it. The grade along the side of the driveway should be maintained properly to prevent settlement cracks from forming. Note: Winchester Homes performs all asphalt repairs by patching. Such repairs may vary from the original color and/or texture. Winchester Homes is not responsible for the inevitable differences in color between the patch and the original surface. Chemical Spills Asphalt is a petroleum product. Gasoline, oil, turpentine, and other solvent or petroleum products can dissolve or damage the surface. Wash such spills with soap and water, and then rinse them thoroughly with plain water. Hot Weather Avoid any concentrated or prolonged loads on your asphalt, particularly in hot weather. Motorcycle or bicycle kickstands, trailers, or even cars left in the same spot for long periods can create depressions or punctures in asphalt. Sharply turning the wheels of any vehicle will cause damage due to concentrated pressure. Always maintain a gradual turning motion to lessen this effect. Nonresidential Traffic Avoid nonresidential traffic such as concrete trucks, lumber deliveries, or other heavy trucks on your driveway; it was designed for residential use only. Seal-Coating Exposure to sunlight and other weather conditions will fade your driveway, allowing the surface gravel material to be more visible. This is a normal condition and not a material or structural problem. You do not need to treat the surface of your asphalt driveway. However, if you choose to treat it, wait a minimum of 12 months and use a dilute asphalt emulsion, rather than the more common coal tar sealant. Settling Settling next to your garage floor of up to 1½ inches across the width of the driveway is normal. Depressions in the driveway are not unusual and are not warrantable. Should a repair be necessary on your driveway, the affected area will be cut out and patched. Inevitably, differences in color will be visible between the patch and the original surface. Seal coating can eliminate this cosmetic condition and is a homeowner maintenance responsibility. In most cases, the asphalt top coating of your driveway may not be installed for several months or more to ensure proper settlement of the ground has taken place. This decision will vary from community to community.



Attic Space The attic space is neither designed nor intended for storage. We provide access to this area for mechanical maintenance purposes only. A supportive platform for the mechanical unit is in place. Note: Stepping off this platform may lead to serious injury or death as well as damage to the drywall located beneath the insulation. Drywall is not intended to support the weight of an adult or child. If and when a need to perform a task in the attic arises, we recommend that you contact a licensed contractor to perform this task.

Brass Fixtures

The manufacturer treats brass fixtures with a clear protective coating, electrostatically applied, to provide beauty and durability. This coating is not impervious to wear and tear. Atmospheric conditions, sunlight, caustic agents such as paints, and scratches from sharp objects can cause the protective coating to crack or peel, exposing the brass and resulting in spotting and discoloration. Cleaning Initial care of these products requires only periodic cleaning with a mild, nonabrasive soap and buffing with a soft cloth. Corrosion Some brass fixtures are solid brass; others have a brass finish. Unless you have ordered solid brass fixtures, the brass on your fixtures is a coating on top of a base metal. Water having a high mineral content is corrosive to any brass—coated or solid. Polish When peeling, spotting, or discoloration occurs, you can sometimes restore the beauty of the metal by completely removing the remaining coating and hand-polishing the item with a suitable brass polish. Applying a light coat of wax and buffing with a soft cloth helps maintain the gloss. Tarnish Like sterling silver, brass will gradually tarnish and eventually take on an antique appearance.

Brick and Stone

Brick, stone, and mortar are durable and low maintenance finishes for a home’s exterior. A record of your brick and stone selections are included in your selection sheets. Color variations in brick, stone, and mortar are a normal occurrence for both initial installation and subsequent repairs. Efflorescence The white, powdery substance that sometimes accumulates on brick or stone surfaces is called efflorescence. This is a natural phenomenon, which can occur on the inside or the outside of your home, and cannot be prevented. In some cases, you can remove it by scrubbing with a stiff brush and vinegar. Consult your home center or hardware store for commercial products to remove efflorescence. Efflorescence is not a covered item under the limited warranty.



Weep Holes You may notice small holes in the mortar along the lower row of bricks, windowsills, window heads, doorsills and in other required brick and stone locations. These holes allow moisture that has accumulated behind the brick to escape. Do not fill these weep holes or permit landscaping materials to cover them. Wicks What appear to be small pieces of string protruding from your stone or brick façade are wicks, which are installed to help moisture escape.

Cabinets and Vanities

Your selection sheets are your record of the brand, style, and color of cabinets in your home. If you selected wood or wood veneer cabinets, expect differences in grain and color between and within the cabinet components due to natural variations in wood grain and color and the way it takes stain. Cleaning Products such as lemon oil or polishes that include scratch cover are suggested for wood cabinet care. Follow container directions. Use such products a maximum of once every three to six months to avoid excessive build-up. Avoid paraffin-based spray waxes and washing cabinets with water, as both will damage the luster of the finish. Hinges and Drawer Glides If hinges catch or drawer glides become sluggish, a small amount of silicone lubricant will improve their performance. Door hinges are adjustable and can be easily realigned with a screwdriver. Moisture Damage to cabinet surfaces and warping can result from operating appliances that generate large amounts of moisture or heat (such as a crock-pot, coffee pot or toaster oven) too near the cabinet. When operating such appliances, place them in a location that is not directly under a cabinet.

Carpet

Your selection sheets provide a record of the description and color of floor coverings in your home. Please retain this information for future reference. Some conditions that may occur with your new carpet and our suggested remedies are presented below. Burns Take care of any kind of burn immediately. First, snip off the darkened fibers. Then use a soapless cleaner and sponge with water. If the burn is extensive, talk with a professional about replacing the damaged area. Cleaning Have your carpet professionally cleaned regularly, usually once a year. Crushing Furniture and traffic may crush a carpet’s pile fibers. Frequent vacuuming in high-traffic areas and glides or cups under heavy pieces of furniture can help prevent this. Rotating your furniture to change the traffic pattern in a room promotes more even wear. Some carpets resist matting and crushing because of their level of fiber, but this does not imply or guarantee that no matting or crushing will occur. Heavy traffic areas such as halls and stairways are more susceptible to wear and crushing. This is considered normal wear. Fading All carpets will slowly lose some color due to natural and artificial forces in the environment. You can delay this process by frequently removing soil with vacuuming, regularly changing air filters in heating and air conditioning systems, keeping humidity and room temperature from getting too high, and reducing sunlight exposure with window coverings.



Filtration If interior doors are kept closed while the air conditioning is operating, air circulation from the closed room flows through the small space at the bottom of the door. This forces the air over the carpet fibers, which, in turn, act as a filter, catching particulate pollution. Over time, a noticeable stain develops at the threshold. This can also happen along walls and near return air vents. This is a normal occurrence and is not warrantable. Fuzzing In loop carpets, fibers may break. Simply clip the excess fibers. If it continues, call a professional. Pilling Pilling or small balls of fiber can appear on your carpet, depending on the type of carpet fiber and the type of traffic. If this occurs, clip off the pills. If they cover a large area, seek professional advice. Rippling With wall-to-wall carpeting, high humidity may cause rippling. If the carpet remains rippled after the humidity has left, have a professional re-stretch the carpeting using a power stretcher, not a knee-kicker.

Seams Carpet usually comes in 12-foot widths, making seams necessary in most rooms. Visible seams are not a defect unless they have been improperly made or unless the material has a defect, making the seam appear more pronounced than normal. The more dense and uniform the carpet textures, such as a berber carpet, the more visible the seams will be. Carpet styles with a low, tight nap result in the most visible seams. Seams are never more visible than when the carpet is first installed. Usually with time, use, and vacuuming the seams become less visible. You can see examples of how carpet seams diminish after they have been vacuumed and have experienced traffic in the model homes. Shading Shading is an inherent quality of fine-cut pile carpets. Household traffic causes pile fibers to assume different angles; as a result, the carpet appears darker and lighter in these areas. A good vacuuming, which makes the pile all go in the same direction, provides a temporary remedy. Shedding Newly installed carpeting sheds bits of fiber for a period of time. Eventually these loose fibers are removed by vacuuming. Shedding usually occurs more with wool carpeting than with nylon or other synthetics. Snags Sharp-edged objects can grab or snag the carpet fiber. When this occurs, cut off the snag. If the snag is especially large, call a professional. Spills Wipe spills and clean stains immediately. For best results, blot or dab any spill or stain; avoid rubbing. Test stain removers on an inconspicuous area of the carpet, such as in a closet, to check for any undesirable effects. Sprouting Occasionally you may find small tufts of fiber sprouting above carpet surface. Simply use scissors to cut off the sprout. Do not attempt to pull it, because other fibers will come out in the process. Stains No carpet is stain proof. Although your carpet manufacturer designates your carpet as stain-resistant, some substances may still cause permanent staining. These include hair dyes, shoe polish, paints, and ink. Some substances destroy or change the color of carpets, including bleaches, acne medications, drain cleaners, plant food, insecticides, and food or beverages with strongly colored natural dyes as found in some brands of mustard and herbal tea. Refer to your care and maintenance brochures for recommended cleaning procedures for your particular fiber. Pretest any spot-removal solution in an inconspicuous area before using it in a large area. Apply several drops of the



solution, hold a white tissue on the area, and count to ten. Examine both tissue and carpet for dye transfer and check for carpet damage. Static Cooler temperatures outside often contribute to static electricity inside. Vacuuming You can add years to the life of your carpet with regular care. Carpet wears out because of foot traffic and dirt particles that get trampled deep into the pile beyond the suction of the vacuum. The dirt particles wear down the fibers like sandpaper and dull the carpet. The most important thing you can do to protect your carpet is to vacuum it frequently. Vacuuming high-traffic areas regularly helps keep them clean and maintains the upright position of the nap.

Caulking Changes in temperature and humidity cause all building materials to expand and contract. Dissimilar materials expand or contract at different rates. This movement results in separation between materials, particularly dissimilar ones. You will see the effects in small cracks in drywall and in paint, especially where moldings meet drywall, at mitered corners, and where tile grout meets tub or sink. While this can alarm an uninformed homeowner, it is normal. Maintenance Anticipate that you will need to re-caulk areas of your home more during the first year or two of occupancy than will be typical in the life of your home. Time, weather, and settlement will shrink, dry, and split caulking so that it no longer provides a good seal. As routine maintenance, you should walk the inside and outside of your home twice a year to check the caulking for drying, shrinkage, and/or settlement cracking and make needed repairs. This will be particularly noticeable in certain areas such as the trim that runs along the stairs, crown molding, around kitchen countertops and backsplashes, bathroom tops and side splashes, exterior trim and windows, exterior wood trim, and any other areas where two surfaces or materials are joined by caulking. Products A variety of caulking is available at home improvement stores. Read the manufacturer’s instructions carefully to be certain that you select an appropriate caulk for the intended purpose.

Ceramic Tile and Marble

Selection Sheets Your selection sheets include the brand and color of your ceramic tile and marble. Please retain this information for future reference. Cleaning Floor Tile Tile is one of the easiest floor coverings to maintain. Sand, dirt, and grit do the most damage to floors due to their abrasiveness; vacuum frequently to remove. Occasionally, a light wet mopping with warm water is appropriate. Avoid adding detergent to the water. Do not use products containing lemon, vinegar, or other acids. If you feel a cleaning agent is required, use a mild solution of warm water and dishwasher crystals (they will not result in a heavy, difficult-to-remove lather on the grout). Rinse thoroughly. Cleaning Wall and Countertop Tile The tile installed on walls or countertops in your home may be washed with any nonabrasive soap, detergent, or tile cleaner. Abrasive cleaners will dull the finish. To remove soap scum, use a non-acidic soap or a solution of ammonia (½ gallon of ammonia to each gallon of water). Frequent use of ammonia will eventually result in dulling of the surface.



Grout Discoloration Clean grout that becomes yellowed or stained with a fiber brush, cleanser, and water. If you sealed your grout, you will need to re-apply the sealant. Grout cleansers and whiteners are available at most hardware stores. Staining agents should be mopped up promptly to avoid permanent stains on the grout. One-Time Repair Cracks appearing in grouting of ceramic tiles at joints or junctions with other materials are commonly due to shrinkage. Winchester Homes will repair grouting, if necessary, on a one-time trip during the first year to address any and all issues at once. We are not responsible for previously applied sealant, color variations in tile or grout, or discontinued tile or grout. Any grouting or caulking that is needed after that time is the responsibility of the homeowner. Sealing Grout Sealing grout is your decision and responsibility. Once grout has been sealed, ongoing maintenance of that seal is necessary. Separations Expect slight separations to occur in the grout between tiles. This grout is for decorative purposes only; it does not hold the tile in place. Cracks in the grout can be filled using premixed grout purchased from flooring or hardware stores. Follow package directions. Tile around bathtubs or countertops may appear to be pulling up after a time. Normal shrinkage of grout or caulk and shrinkage of wood members cause this as they dry out. If this occurs, the best remedy is to purchase tub caulk or premixed grout from a hardware store. Follow directions on the container. This maintenance is important to protect the underlying surface from water damage.

Concrete Flatwork

Drainage By maintaining good drainage around your home, you protect your home’s foundation. Areas where water can collect around concrete flatwork can cause damage. Grading should be such that water flows away from concrete slabs such as the porch, patio, driveway, and sidewalks. Cleaning Avoid washing exterior concrete slabs with cold water from an outside faucet when temperatures are high and the sun has been shining on the concrete. The abrupt change in temperature can damage the surface bond of the concrete. If washing is necessary, do this when temperatures are moderate. Additionally, repeated washings can increase soil movement by allowing water to penetrate any existing cracks. We recommend you sweep concrete surfaces to keep them clean. Cracks Cracks are an inherent characteristic of concrete. Most cracks are superficial and do not penetrate through the slab. A concrete slab often shrinks as it cures; this shrinkage show up as cracks. Cracking of concrete flatwork also results from temperature changes that cause expansion and contraction. During the summer, moisture finds its way under the concrete along the edges or through cracks in the surface. In Winter, this moisture forms frost that can lift the concrete, increasing the cracking. Maintaining drainage away from all concrete slabs will minimize cracking from this cause. As cracks occur, seal them with a waterproof concrete caulk (available at hardware or home improvement stores) to prevent moisture from penetrating to the soil beneath. Heavy Vehicles Your driveway and walks are designed for residential use only. Do not permit heavy vehicles such as moving vans or concrete trucks to drive on them.



Ice, Snow, and Chemicals Your driveway, sidewalk, and garage floor may be damaged by de-icers, such as salt and chemical solutions applied to the street and highways during the winter months. These harmful residues may be picked up on the undercarriage of your car and may drip onto the concrete surfaces when you park your car in the driveway or in the garage. These residues may eventually cause scaling and pitting of exposed concrete surfaces. The following list includes several precautions you can take to minimize this problem: • Check the drainage to ensure that water or salt is not trapped on the concrete surface by grass, landscaping, or

other obstructions along the driveway edges. • Clean exposed concrete surfaces as soon as possible after ice and snow have been removed from the streets and

any salt residue is removed from your car. • Apply a sealer to exposed concrete surfaces twice each year, once just before cold weather and again in April or

May after a thorough cleaning of the surfaces. Note: Never use de-icing salts or chemicals on any concrete surface (sand is a good alternative). Sealer Concrete sealers will help protect and keep clean your concrete slabs, your exposed concrete surfaces, and unpainted concrete floors. Sealing is your decision and responsibility; once you have sealed your concrete, ongoing maintenance of that seal is necessary. Sealers are available at home improvement and paint stores. Do not use soap on unpainted concrete instead, use plain water and washing soda or, if necessary, a scouring powder.

Condensation

Condensation on interior surfaces of the windows and frames comes from high humidity within the home combined with low outside temperatures. Family lifestyle significantly influences these conditions. Please be sure to follow the guidelines listed under the Ventilation section of this document. Condensation can form on pipes and ducts in unfinished areas in the basement. This occurs especially when the air conditioning is off or when the door is left open for extended periods of time. This can be minimized by running the air conditioner, making sure the vents are open in the unfinished areas and limiting the amount of outside air to come into the home. If your home includes a humidifier, closely observe manufacturer’s directions for its use, especially during periods of cooler temperatures. Ensure that you turn off the humidifier during Summer months. See also Ventilation.

Countertops

Countertops are created from a variety of materials such as laminate, cultured marble, tile, Corian, and Granite. Each material has its own unique care and cleaning requirements. Caulking The caulking between the countertop and the wall, along the joint of the backsplash and around the sink may shrink, leaving a slight gap (see also home topic: Caulking). Maintaining a good seal in these locations is especially important with laminate countertops to keep moisture from reaching the wood. Granite tops with sinks (or other types of counter top designs) will sometimes have an under-mount sink attached. These sinks must be periodically caulked with silicon from the bottom side where the top and sink meet. Allowing these sinks to fill up to the very top edge, could allow water to leak into the base of the cabinets below causing damage, if not properly maintained. This type of water leak is not a covered item under the limited warranty. Cleaning Avoid abrasive cleaners that will damage the luster of the surface. Be sure to follow cleaning guidelines particular to your countertop.



Cutting Board No matter what material your countertop is made from, use a cutting board to protect your counters when you cut or chop. Protect the counter from heat and from extremely hot pans. If you cannot put your hand on it, do not put it on the counter. Do not use countertops as ironing boards and do not set lighted cigarettes on the edge of the counter. Protect granite, marble, and tile countertops from exposure to oils, food products, chemicals or harsh cleaning products at all times. Mats Rubber drain mats should be removed after use, as they can trap moisture beneath them and cause problems to your countertop surface.

Doors and Locks

The doors installed in your home contain wood products subject to such natural characteristics of wood as shrinkage and warping. Due to natural fluctuations of humidity and the use of forced air furnaces, showers, and dishwashers, interior doors may occasionally require minor adjustments. Failure to Latch If a door will not latch because of minor settling, you can correct this by adjusting the strike plates or making a new opening in the jamb for the latch plate (remortising) and raising or lowering the plate accordingly. Hinges You can remedy a squeaky door hinge by removing the hinge pin and applying a silicone lubricant to it. Avoid using oil, as it can gum up or attract dirt. Graphite works well as a lubricant but can create a gray smudge on the door or floor covering beneath the hinge if too much is applied. Keys Keep a duplicate privacy lock key where children cannot reach it in the event a youngster locks him- or herself in a room. The top edge of the door casing is often used as a place to keep the key. A small screwdriver or similarly shaped device can open some types of privacy locks. Locks Lubricate door locks with graphite or other waterproof lubricant. Avoid oil, as it will gum up. Slamming Slamming doors can damage both doors and jambs and can even cause cracking in walls. Do not let children hang on the doorknob and swing back and forth; this loosens the hardware and causes the door to sag.

Shrinkage Use putty, filler, or latex caulk to fill any minor separations that develop at mitered joints in door trims. Follow with painting. Panels of wood doors shrink and expand in response to changes in temperature and humidity. Touching up the paint or stain on unfinished exposed areas is homeowner maintenance responsibility. Sticking The most common cause of a sticking door is natural expansion due to changes in humidity. When sticking is due to swelling during a damp season, do not plane the door unless it continues to stick after the weather changes. Before planing a door because of sticking, try two other steps: • Apply either a paste wax, light coat of paraffin, or candle wax to the sticking surface. • Tighten the screws that hold the doorjamb or doorframe, if that does not correct the situation, you may wish to try

replacing one of the hinge screws on the jamb side with a three-inch screw. If planing is necessary even after these measures, use sandpaper to smooth the door and paint the sanded area to seal against moisture.



Warping If a door warps slightly, keeping it closed and latched as much as possible often returns it to normal. Weather Stripping Weather stripping and exterior door thresholds occasionally require adjustment or replacement.

Drywall

During the first year or two in your new home, additional drying of framing materials and settlement will occur. This movement may cause settlement cracks, tape tears, and nail pops on your interior walls and ceilings. These are normal homeowner maintenance repairs. Nail Pops Nail pops are simply nails protruding from framing materials. The result is a bump or blister in the drywall surface. Follow the steps below to repair a nail pop.

1) Drive the protruding nail or screw all the way through the gypsum board or remove it entirely.

2) Drive another drywall nail or screw an inch or two above or below the nail pop area; the head of the fastener should be below the paper surface creating a slight dimple, but not tearing the paper.

3) Cover the dimpled area heavily with a spackling compound, let it dry, and sand it smooth (a second application of spackling compound may be necessary prior to repainting the surface).

Repairing Cracks and Seams Settlement cracks and tape tears can be repaired in a similar manner as a nail pop.

1) Cut a small “V” joint along the length of the crack about 1/8” deep and 1/8” wide.

2) Fill the “V” joint heavily with spackling compound, and place drywall tape over the joint compound, covering the entire length of the original drywall crack.

3) Allow the joint compound to dry thoroughly and place the subsequent layers of joint compound directly over the taped areas.

4) Each subsequent layer of joint compound must dry thoroughly before another layer can be applied.

5) Upon reaching desired finish, lightly sand the surface until smooth and repaint the area.

Note: With the exception of the one-time optional repair service provided by Winchester Homes, care of drywall is a home maintenance responsibility. Most drywall repairs can easily be made. Plant Ledges Some homes have plant ledges that have been incorporated as an architectural design feature. These plant ledges are for decorative uses only. Note: Do not step onto the plant ledges as doing so may lead to serious injury or death. The plant ledges are not intended to support the weight of any adult or child. Winchester Homes is not liable for any misuse of plant ledges.

Electrical Systems Breaker Tripping Breakers trip due to overloads caused by plugging too many appliances into the circuit, a worn cord, or defective appliance, or operating an appliance with too high a voltage requirement (such as a microwave) for the circuit. The starting of an electric motor can also trip a breaker.



If any circuit trips repeatedly, unplug all items connected to it and reset. If it trips when nothing is connected to it, you need to call an electrician. If the circuit remains on, one of the items you unplugged is defective and will require repair or replacement. Electric Panel Box Know the location of the breaker panel; it includes a main shut-off that controls all the electrical power to the home. Some homes have more than one breaker panel; each panel has its own main shut-off. Individual breakers control the separate circuits, which are marked to help you identify which outlets and appliances are generally attached to that circuit. If you lose power in an area of your home always check the breakers in the main panel box. If an individual outlet is not working, first check to see if a wall switch or GFCI controls it. If not, check the breaker. Circuit breakers have three positions: on, off, and tripped. When a circuit breaker trips, it must first be turned off before it can be turned on. Switching the breaker directly from tripped to on will not restore service. Fixture/Outlet Locations We install light fixtures and electrical outlets in the approximate quantities and locations per electrical building codes. Please understand that the specific number and location will vary according to floor and/or roof truss locations and framing layout. Electrical outlets in particular are governed by field conditions and code interpretation. Locations will vary from our models or plans. The electrical outlet locations will comply with codes. Moving fixtures to accommodate specific furniture arrangements or room use is your responsibility. GFCI Ground-Fault Circuit-Interrupter (GFCI) receptacles have a built-in element that senses fluctuations in power. Quite simply, the GFCI acts as a circuit breaker for up to three or four outlets on an individual circuit. Building codes require that receptacles in areas where an individual can come into contact with water while holding an electric appliance or tool, such as bathrooms, kitchens, garages, and outdoors are protected by a GFCI circuit. Heavy appliances such as microwaves, freezers, or power tools will trip the GFCI breaker. Occasionally, a circuit will be protected by a GFCI breaker located in the breaker panel rather than a GFCI receptacle located along the circuit path. Location is the only difference in both function and protection. Each GFCI receptacle circuit has a test and reset button. Once each month, press the test button. This will trip the circuit. To return service, press the reset button. If a GFCI breaker trips during normal use, it may indicate a faulty appliance and you will need to investigate the problem. Note: Avoid plugging a refrigerator or food freezer into a GFCI-controlled outlet in your garage or unfinished basement. The likelihood of the contents being ruined is high. These appliances should be powered by a dedicated circuit. Light Bulbs and Recessed Lights Recessed light fixtures are located throughout your new Winchester home. These fixtures have thermal overload devices that will automatically turn off a light when the temperature is too high inside the fixture. Do not use light bulbs with wattage greater than the maximum stated on the light fixture. A higher wattage bulb may activate the thermal overload device and automatically shut down the light fixture. Underground Cables Before digging around your home, check the location of buried service leads by calling the local utility locating service (Miss Utility).

Electric Water Heater Drain Tank Review and follow the manufacturer’s timetable and instructions for draining several gallons of water from the bottom of the water heater. This reduces build-up of chemical deposits from the water, thereby prolonging the life of the tank as well as saving energy dollars. Carefully follow the instructions in the manufacturer’s literature.



Element Cleaning or Replacement The heating elements in the water heater will require periodic cleaning. The frequency is determined in part by the quality of the water in your area. Again, refer to the manufacturer’s literature for step-by-step instructions and drawings, or contact an authorized service company. CAUTION: Do not turn the water heater’s cold water supply valve to the off position while the drain valve is open when flushing the tank. The continuous flow of water through the tank will improve the flushing process and protect the heating element from potential damage. Please refer to the manufacturer’s specifications and call a licensed plumber for details. Manufacturer’s Information Carefully read the manufacturer’s literature and warranty for your specific model of water heater. This literature will explain specific features for your water heater model as well as operation, safety precautions, maintenance, and troubleshooting. No Hot Water If you discover you have no hot water, check the pilot light or breaker, the temperature setting, and the water-supply valve before calling for service. Please keep in mind that hot water will take longer to arrive at sinks, tubs, and showers that are farther from the water heater. Hot water recovery time takes longer in winter months. Noisy Pipes Noisy pipes are sometimes caused by hot water that is too hot. If noise occurs, you may be able to reduce or eliminate the noise by reducing the water temperature. However, once set at the desired temperature, further adjustments should be avoided. Pressure Relief Valve At least once each year, manually operate the pressure relief valve. Stay clear of the discharge line to avoid injury. See manufacturer’s literature for diagrams and detailed instructions. Safety Keep the area around a water heater clear of stored household items. Never use the top of the water heater as a storage shelf. Temperature The following chart may be used as a guide in determining the proper water temperature for your home. However, please keep in mind that in some local jurisdictions, adjusting the temperature at the water heater will have no effect at the showerhead due to anti-scald devices required by the jurisdiction. Safety and energy conservation are factors to be considered when selecting the water temperature setting of the water heater’s thermostat. Water temperature above 125 degrees Fahrenheit can cause severe burns or death from scalding. To find hot water temperature, turn on a hot water faucet and place a thermometer in the hot water stream and read. Adjust as necessary.

Temperature Time to produce serious burn 120 degrees Fahrenheit More than five minutes 125 degrees Fahrenheit One and a half to two minutes 130 degrees Fahrenheit About 30 seconds 135 degrees Fahrenheit About 10 seconds 140 degrees Fahrenheit Less than five seconds 145 degrees Fahrenheit Less than three seconds 150 degrees Fahrenheit Less than one and a half seconds 155 degrees Fahrenheit About one second



Fireplace: Wood-Burning

Use the following guidelines when using your fireplace. • Open the flue damper fully. • Open the fresh air inlet and keep it free of obstructions. • Periodically clean ashes from previous fires. • Use dry seasoned hardwood. • Always pre-heat the flue. • Leave damper open and screen closed until fire is completely out. • Never leave a fire unattended. • Do not build extremely large fires. CAUTION: Never burn scrap lumber (especially treated lumber), pine branches, trash, plastic, flame colorants, soot cleaners, or other chemical compounds. Chimney Cleaning Creosote and other wood-burning by-products accumulate inside the flue over a period of time. This build-up can be a fire hazard. The way you use your fireplace and the type of wood you burn determine the frequency of your chimney cleanings. For instance, burning softwoods or improperly seasoned woods necessitates more frequent cleaning. Hire a qualified chimney sweep for this cleaning. Fireplace Maintenance Your fireplace is built to operate with limited maintenance. However, your fireplace will operate better and give longer service if these precautions are followed. • Inspect the firebox to be sure it is clean and ready for use. Remove excessive ashes. • Make sure your fireplace screen and air inlet/outlet grilles are clean and unobstructed. • Periodically inspect the hearth firebrick and chimney liner. • Make sure the flue is unobstructed and the damper is completely open before each use. • Prior to operating your fireplace and chimney each year, have them professionally cleaned and inspected.

Fireplace: Gas

Your gas fireplace or log set comes with a set of instructions which is attached to the gas line. Read and follow all manufacturers’ instructions. Ensure that your flue damper is always open as recommended by the manufacturer while the pilot light is on; excessive winds can cause a downdraft and may blow out the pilot, requiring that you re-light it before using the fireplace. Only run your fireplace with the flue damper in the fully opened position. Prior to operating your gas fireplace and chimney each year, have them professionally cleaned and inspected. Ignition A slight delay between turning the switch on and flame ignition is normal. The flames should ignite gently and silently. If you notice any deviation from this and any gas smell, immediately shut off the switch and report it to the gas company. If you are experiencing trouble with your remote control, ensure that the batteries in both the remote and the wall switch are fully charged. CAUTION: The exterior vent cover and glass doors of a direct-vent gas fireplace become extremely hot when the fireplace is operating and can cause severe burns. Please use caution especially with children around.



Foundation

The walls of your foundation are steel-reinforced poured concrete that are sprayed with a waterproofing material. Concrete basement walls should be considered water resistant rather than waterproof. To protect your home’s foundation, follow guidelines for installation and maintenance of landscaping and drainage in this manual.

Cracks It is not uncommon for poured-in-place concrete walls to develop surface cracks. Surface cracks are not detrimental to the structural integrity of your home. Dampness Although we make every effort to ensure a dry basement, you may notice some dampness during times of excessive moisture. You should carefully maintain the perimeter of your home so that water can drain away from your foundation, as ponding water against your foundation may lead to interior dampness. Over time, with natural compaction of soils in the backfill areas you will notice less settlement around your home. Careful maintenance of positive drainage will protect your foundation. When necessary, fill in with soil any negative or settled areas around the foundation such as: discharging downspouts, inside and outside foundation corners, around areaways, porches, steps, garage corners, under decks etc. See also Waterproofing.

Garage Overhead Door

Lock If the lock becomes stiff, apply a silicone or graphite lubricant. Do not use oil on a lock, as it will stiffen in Winter and make the lock difficult to operate. Do not use the lock if you have an automatic garage opener. Opener To prevent damage to a garage door opener, be sure the door is completely unlocked and the rope-pull has been removed before using the operator. If you have an opener installed after closing on your home, we suggest that you order it from the company that provided and installed the garage door to ensure uninterrupted warranty coverage. Please make sure that you follow the door manufacturer’s installation guidelines, including reinforcement of the top panel. Be familiar with the steps for manual operation of the door in the event of a power failure. Periodic Maintenance Your garage door will require periodic maintenance. Every six months apply multi-purpose grease to the weather-stripping as well as all moving parts: track, rollers, hinges, pulleys, and springs. At the same time, check to see that all hardware is tight and operating as intended without binding or scraping. Avoid over lubricating to prevent drips on vehicles or the concrete floor. In addition to these general recommendations, follow the manufacturer’s recommended requirements. Your garage doors are typically un-insulated doors and are not designed to be airtight. Light may be visible at the edges of the door and, under certain weather conditions, precipitation may enter your garage through these edges. Safety Follow the manufacturer’s instructions for safe and reliable operation. Do not allow anyone except the operator near the door when it is in motion. Keep hands and fingers away from all parts of the door except the handle. Do not allow children to play with or around the door. Do not use an automatic door opener to close a door if the safety pin system is engaged. This could damage the door opener motor. For your safety, after the expiration of the one-year warranty, have any needed adjustments made by a qualified specialist. The door springs are under a considerable amount of tension and require special tools and knowledge for accurate and safe servicing. Have the door inspected by a professional garage door technician after any significant impact to the door.



Gas Valves/Shut-Offs

You will find shut-off valves near their connection to each item that operates on gas. In addition, there is a main shut-off at the meter. We point these out during the pre-settlement orientation. If you suspect a gas leak, leave the home immediately call 911 from a phone outside the house and call the gas company for emergency service. To shut off the gas to a specific appliance, locate the gas valve (which is usually located within a couple feet of the appliance) and turn the handle so that it is perpendicular to the pipe. A handle that points in the same direction as the pipe is in the open position.

Safety Guidelines Use the following guidelines if you smell gas in your home: • Do not try to light the hot water heater. • Do not touch any electrical switch. • Do not use any phone (including cellular) in your home. • Immediately call 911 and your local gas company from your neighbor’s phone. • Do not enter the home until it has been determined to be safe by trained personnel.

Gas Water Heater Drain Tank Always turn off the gas before shutting off the cold water supply to the tank. Review and follow manufacturer’s timetable and instructions for draining several gallons of water from the bottom of the water heater. This reduces the build-up of chemical deposits from the water, prolonging the life of the tank and saving energy dollars. Gas Odor Remember to use the following guidelines if you smell gas in your home:

• Immediately leave your home and call 911 and your local gas company from your neighbor’s phone. • Do not use any phone (including cellular) in your home. • Do not try to light the hot water heater. • Do not touch any electrical switch. • Do not enter home until it has been determined safe. No Hot Water If you discover that you have no hot water, refer to the manufacturer's guidelines and consult a licensed plumber for assistance. Noisy Pipes Noisy pipes are sometimes caused by hot water that is too hot. If noise occurs, you may be able to reduce or eliminate the noise by reducing the water temperature. However, once set at the desired temperature, further adjustments should be avoided. Overheating Carefully read and follow the manufacturer’s literature for your specific model of water heater. For your protection, the unit comes equipped with a pressure and temperature relief valve. If the unit should overheat, this valve is designed to prevent a dangerous increase in temperature and pressure. When the valve is operating, it may appear that the tank is leaking, while it is releasing excess pressure. If this occurs (1) turn off the breaker and gas supply valve and (2) turn off the cold water supply to the water tank, and call the plumber.



Pilot Follow closely all manufacturers’ recommendations when relighting pilots. Winchester Homes recommends you consult a licensed plumber when relighting the pilot to the gas water heater. Reinstall the cover panel and then adjust the temperature setting with the regulating knob on the front of the tank. Safety Do not use the top of a heater as a storage shelf. Keep the area around your hot water heater clear and free of debris. Temperature Please keep in mind that hot water will take longer to arrive at sinks, tubs, and showers that are farther from the water heater. Hot water recovery time takes longer in winter months. Safety and energy conservation are factors to consider when selecting the water temperature setting of the water heater’s thermostat. Water temperature above 125 degrees Fahrenheit can cause severe burns or death from scalding. To find hot water temperature, turn on a hot water faucet and place a thermometer in the hot water stream and read. Adjust as necessary. Use the chart listed under Electric Water Heater for information on water temperature.

Grading and Drainage Upon completion of the final grade of your lot and installation of your sodded or seeded lawn, the drainage pattern has been established for your home site. Commonly localized settlement will occur. Maintain the original pattern as water is designed to flow away from your house and return to the environment in a path that does not damage downstream properties. Please understand that the entire community has been developed to serve as a single drainage system. Alteration of the present drainage system is against county regulations. Drainage patterns should be considered when installing custom landscaping plans. Your lot receives water from, and passes water on to other lots; changes in grading on your lot may affect your home and/or your neighbors’ homes. You must maintain the original drainage configuration. Altering of this drainage pattern may result in standing/ponding water and/or foundation leaks. Drainage Maintain the slopes around your home to permit the water to drain away from the home as rapidly as possible. The grading plan was designed by a civil engineer to handle storm water runoff and to ensure proper, positive drainage away from your home site. No standing water should remain in your yard 24 hours after a rain with the exception of in a swale, which sometimes will hold water for up to 48 hours. Periods of unusually heavy rainfall, snow, or heavy or extended frost can alter these timeframes. Downspouts and Splash Blocks Do not remove the splash blocks or downspout extensions from under the downspouts. Keep these in place at all times, sloped so the water drains away from your home quickly. Roto-tilling Roto-tilling can significantly change drainage swales. You can minimize this by roto-tilling parallel to the swales rather than across them. Settling During the first year of occupancy, you may expect some soil settlement around the foundation walls and utility trenches of your new home. Settlement may interfere with the proper flow of storm water away from your home, and/or across your property. As a homeowner, you will need to correct deviations by filling the low area with soil and reseeding the area. The establishment of grass is critical to erosion control. For settlement that may occur near your foundation, you will need to remove your shrubbery, fill the low areas, replant, and mulch. During the final grading of your yard, large rocks and construction debris are removed. It is inevitable, however, that rocks and stones may surface over time. This is a normal occurrence in new home construction and will cease as your lawn matures.



Gutters and Downspouts

Gutters are installed on your home to accommodate normal rainfalls. During periods of excessively heavy rain some gutters will overflow. Extensions or Splash Blocks Make sure that splash blocks are always in place at the outfall of all downspouts and that the grade falls away from the house with a good cover of grass adjacent to each splash block. Extensions should discharge outside of rock or bark beds so that water is not dammed behind the edging materials that might be used. Ladders Use caution when leaning ladders against gutters, as this may cause dents and scratches or discolorations. Please review ladder safety procedures prior to working on a ladder. Inspect Periodically check gutters and remove leaves or other debris. During a light to normal rains check for overflowing gutters. After the rainstorm, ensure that no debris has collected in the gutter and that your downspout is not clogged. It is not uncommon for small amounts of water to stand in gutters after a rain. Please review ladder safety procedures prior to working at tall heights, especially gutters. Leaks If a joint between sections of gutter drips, caulk the inside joint using a commercial gutter caulking compound available at hardware stores. Snow and Ice Severe ice or snow build-up can damage shingles, gutters, siding as well as other interior parts of your home. Use a licensed contractor to clear excess snow from downspouts as soon as possible to allow the gutter to drain and to prevent damage. Accumulation of snow and ice can pull the gutters and facia (board behind gutters) away from the home. Ice damming will cause water leaks by ice pushing its way under the roof shingles, gutters or siding. Such damage is not covered under the limited warranty.

Hardware

Doorknobs and locks should operate correctly with little attention. Over time, they may need slight adjustments due to normal shrinkage of the framing. Occasionally, you may need to tighten screws. See also Brass Fixtures.

Hardwood Floors In care of hardwood floor, preventive maintenance is the primary goal. Please refer to the manufacturer’s recommendations for cleaning and buffing urethane-finished hardwood. Cleaning Sweep on a daily basis or as needed. Never wet-mop a hardwood floor. Excessive water causes wood to expand and can possibly damage the floor. When damp-mopping, remove all excess water from the mop. Dimples Placing heavy furniture or dropping heavy or sharp objects on hardwood floors can result in dimples. Filmy Appearance A white, filmy appearance can result from moisture, often from wet shoes or boots.



Furniture Legs Install proper floor protectors on furniture placed on hardwood floors. Protectors will allow chairs to move easily over the floor without scuffing. Regularly clean the protectors to remove any grit that may have accumulated. Humidity Wood floors respond noticeably to changes in humidity in your home. Especially during winter months the individual planks or pieces expand and contract as water content changes. A humidifier helps but does not eliminate this reaction. Since each home's humidity levels will vary from family to family, it is important to balance the humidity levels in your home. This will help stabilize the expansion and contraction of the wood flooring products in your home. Mats and Area Rugs Use protective mats at the exterior doors to help prevent sand and grit from getting on the floor. Gritty sand is wood flooring’s worst enemy. However, be aware that rubber backing on area rugs or mats can cause yellowing and warping of the floor surface.

Pets Please be aware that over time claws on pets may damage hardwood floors. Potted Plants Do not set potted plants directly on the hardwood floors. Repairs Should your hardwood floor require repairs, it is customary to remove the damaged boards and insert new boards using a limited number of face nails, similar to the nailing found at your wall edges. Separation Expect some shrinkage around heat vents or any heat-producing appliances, or during seasonal weather changes. Shoes Keep high heels in good repair. Heels that have lost their protective cap (thus exposing the fastening nail) will exert over 8,000 pounds of pressure per square inch on the floor, which will cause severe dimpling and damaging of your hardwood floor. Spills Clean up food spills immediately with a dry cloth. Use a vinegar-and-warm-water solution for tough food spills. Splinters When floors are new, small splinters of wood can appear. Sun Exposure Exposure to direct sunlight can cause irreparable damage to hardwood floors. To preserve the beauty of your hardwood floors, install and use window coverings in these areas.

Traffic Paths A dulling of the finish in heavy traffic areas is likely. Warping Warping will occur if the floor repeatedly becomes wet or is thoroughly soaked even once. Slight warping in the area of heat vents or heat-producing appliances is also typical. Wax Never use a wax that is not recommended by the manufacturer.



Heating System

Good maintenance of the furnace can save energy dollars and prolong the life of the furnace. Carefully read and follow the manufacturer’s literature on use and maintenance. The guidelines here include general information only. Your heating and air conditioning system consists of an air handler (heat pump system) or furnace (gas system), including filter, thermostat, ductwork, registers, cooling unit (condenser), compressor unit, and coil. Adjust Vents You will need to balance the system for your needs by adjusting the registers in your home to establish the best heat flow for your lifestyle. Rooms farther away from the furnace will usually need to be opened wider. Some adjustment may also be necessary during the air conditioning season. A good technique for accomplishing this is to completely open all the vents and then gradually move the temperature setting up until the coolest room is comfortable. Once the coolest room is comfortable, gradually close the vents in the warmer rooms until all rooms are comfortable as well. Reverse the process for air conditioning. Blower Panel Should you open the front cover of your air handler/furnace, you need to position the panel correctly for the furnace blower (fan) to operate. This panel presses a button that tells the blower it is safe to operate. If this panel is not properly aligned the fan will not operate. Blocked Vents Gas furnaces installed in basements, utility rooms, and/or attics of your home require adequate ventilation; in many situations you may have a louvered door and/or high and low air vent. NOTE: Never cover or block the air vent in any way. Air is needed to supply the furnace with sufficient oxygen. In some cases, this air may need to be drawn from the outside. Blocking the air vent will cause the furnace to draw air down the vent pipe and pull poisonous gases back into your home. Ductwork Noise Some popping or pinging sounds are the natural result of ductwork heating and cooling (expansion and contraction of the metal) in response to airflow as the system operates. Filter Remember to change or clean the filter monthly. Use only those filter(s) recommended by the manufacturer. A clogged filter can slow air flow and cause cold spots in your home. Although it takes less than one minute to change the filter, this is one of the most frequently overlooked details of normal furnace care. Buy filters in large quantities for the sake of convenience. If you have an electronic air cleaner, read the manufacturer’s literature and follow all instructions for efficient operation and maintenance of your system. Furnished Home The heating system was designed with a furnished home in mind. If you move in during the cooler part of the year and have not yet acquired all of your draperies and furnishings, the home may seem cooler than you would expect. Gas Odor Use the following guidelines if you smell gas in your home: • Do not touch any electrical switches, e.g. lights. • Do not use any phone (including cellular) in your home. • Immediately call 911 and your local gas company from outside or from your neighbor’s phone. • Do not enter your home until it has been determined safe.



Odor A new heating system may emit an odor for a few moments when you first turn it on. An established system may emit an odor after being unused for an extended time (such as after the summer months if you do not use air conditioning). This is caused by dust that has settled in the ducts and should pass quickly. On-Off Switch The furnace has an on-off blower switch. This switch looks like a regular light switch and is located in a metal box near the furnace. When turned off, this switch overrides all furnace commands and shuts down the blower. This is usually done only when maintenance service is being performed, although young children have been known to turn the furnace off using this switch. Registers Heat register covers are removable and adjustable. You are responsible for adjusting the dampers in these covers to regulate the heat flow within the home. Registers in the rooms farther away from the furnace will usually need to be opened wider. Winchester Homes does not caulk around registers or return air vents so they can be removed by the homeowner for cleaning. Return Air Vents For maximum comfort and efficient energy use, arrange furniture and draperies to allow unobstructed air flow from registers and to cold air returns. Temperature Depending on the style of home, temperatures will vary from floor to floor and room to room as much as 10 degrees or more on extremely cold days. The furnace blower will typically cycle on and off more frequently and for shorter periods during severe cold spells. You may find it more comfortable to switch the setting on your thermostat from Auto to On (which keeps the air continuously circulating) to have a more even temperature range in your home. Thermostat The furnace will come on automatically when the temperature at the thermostat falls below the setting you have selected. Once the furnace is on, setting the thermostat to a higher temperature will not heat the home faster. Conversely, lowering your thermostat for air conditioning will not accelerate that process either. Thermostats are calibrated to within plus or minus five degrees. If you have a programmable thermostat, read the manufacturer’s literature and follow all instructions for efficient operation of your system. See also Air Conditioning.

Trial Run Have a trial run early in the fall to test the furnace. (The same applies to air conditioning in the Spring). If service is needed, it is much better to discover that before the season.

Heat Pump If your home contains a heat pump system, be aware of the performance characteristics unique to these systems. As with any system, read the manufacturer’s literature and follow all instructions for efficient operation and maintenance of your system. Clean or replace filters once a month. Provide professional service for your system at least once or twice each year. Air Circulation across Coils Keep the outside unit clear of any materials that would interfere with air circulation. Snow, ice, landscaping materials, trash, leaves, and other accumulating items can cause inefficiency or damage the unit. Air Conditioning and Heating A heat pump system operates differently from a gas forced-air furnace. With a heat pump the same system provides both heat and air conditioning. This is possible because refrigerant flows back and forth in the coils of the heat pump, controlled by a reversing valve. In the heating mode, the heat pump removes heat from the outside air and



transfers it to the inside air. In the cooling mode, it does just the opposite, removing heat from the inside air and discharging it outside of the home. The thermostat inside your home controls this heating or cooling activity. Air Temperature at Vents Do not expect dramatic temperature differences in the air coming from the vents as is common with other kinds of systems. The coils used in a heat pump system operate at lower temperatures than those common in a gas forced-air system. As a result, for example, in the heat mode air from the supply vents will not feel hot, though the air discharged is warmer than the air in the room. Auxiliary Heat System At lower outside temperatures, less heat is available for the heat pump to draw from the exterior air. Therefore, from time to time the auxiliary heat system will come on to maintain the temperature you set at the thermostat. The auxiliary system will also come on whenever the temperature at the thermostat is moved 1.5 degrees or more at one time. If the light stays on when the outside temperature is more than 33 degrees Fahrenheit, contact a service person. Defrost Cycle When the heat pump is operating in the heat mode, the coils outside may reach below freezing temperatures. Moisture in the air will condense into frost and accumulate on the coils under these circumstances. From time to time, the system will go into defrost mode to clear accumulated frost form the coils. This is a normal part of the operation of the system and will occur automatically. During the defrost cycle, the outside fan will stop temporarily. The temperature of airflow into the home will be a bit lower during the defrost cycle. The defrost cycle can only occur once every 90 minutes and lasts no longer than 10 minutes. Night Setback Unless you have a night setback thermostat designed to work with a heat pump system, do not turn the thermostat down in the evenings. Adjust the temperature a fraction of a degree at a time until a comfortable, permanent setting is found. Register Adjustment You will need to balance the system for your needs by adjusting the registers in your home to establish the best heat flow for your lifestyle. Rooms farther away from the furnace will usually need to be opened wider. Some adjustment may also be necessary during the air conditioning season. A good technique for accomplishing this is to completely open all the vents, and then gradually move the temperature setting up until the coolest room is comfortable. Once the coolest room is comfortable, gradually close the vents in the warmer rooms until all rooms are comfortable as well. Reverse the process for air conditioning. Return Air Vents As with any heating system, return air vents must be clear so the air flows through the ducts unimpeded. Avoid placing furniture and artwork where it blocks the return air vents.

Humidifier

Operate a humidifier only when heating your home, not when operating the air conditioner. The humidifier should be adjusted to the manufacturer’s recommended settings and suggested timetable. It is a homeowner maintenance responsibility to monitor and maintain appropriate moisture levels in your home as excessive moisture can lead to mold and mildew.

Insulation, Attic

CAUTION: The attic insulation and the drywall beneath the insulation are not designed to support any weight other than the drywall that forms the ceiling below. Stepping onto the drywall may lead to serious injury or death as well as damage to the drywall.



Your attic is filled with blown insulation that is generally a uniform thickness throughout the attic (sloped ceiling areas are covered with batt insulation). Always consult a professional to perform maintenance or any task in your attic. Do not step on drywall ceilings, because this can result in serious injury or death as well as damage to the drywall. Such injury is excluded from your limited warranty. Do not use the attic space for storage. Any items placed on top of the insulation will result in heat loss and possible condensation problems.

Landscaping

The quality and appearance of your newly sodded/seeded lawn and newly installed landscaping will depend heavily on the care and attention you provide, especially in the early months following installation. Proper watering is essential for all new lawns and landscape material as their root structure is immature and susceptible to drought and high temperatures. Winchester offers the following suggestions to assist you in starting and maintaining your new lawn and landscaping.

Additions Before installing decks, patios, fences, storage sheds, or any other additions or other permanent improvements, consider soil conditions and drainage patterns in the design and engineering of your addition. Failure to do so may result in such things as water infiltration into your home, or create yard drainage issues. These types of alterations can limit or void your limited warranty coverage. Backfill We construct the foundation of your home beginning with an excavation into the earth. When the foundation walls are complete, the area surrounding them is backfilled. Soil in this area is not as compact as undisturbed ground and can continue to settle for months or years. Water can penetrate through the backfill area to the lower areas of your foundation. The most common cause of water leaks in basements is improper drainage surrounding the foundation. Avoid this through proper installation of landscaping and good maintenance of drainage patterns. Keep downspout extensions in the down position to channel roof runoff away from the foundation area of your home. Routine inspection of downspouts, backfill areas, and other drainage components is an excellent maintenance habit. Backfill areas will settle and require prompt attention. As a homeowner, you will need to correct deviations by filling the low area with soil and reseeding the area. The establishment of grass is critical to erosion control. For settlement that may occur near your foundation, you will need to remove your shrubbery, fill the low areas, replant, and mulch. See also Grading and Drainage. Contractors You are responsible for changes to the drainage pattern made by any landscape, concrete, deck, irrigation, pools, ponds or other alterations to your property. Discuss drainage with any company you hire to do an installation in your yard. Remember to consider your neighbors, both uphill and downhill. Drainage Prior to seeding or installing sod, your yard was final graded. The grading plan was designed by a civil engineer to handle storm water runoff for the entire community and to ensure proper, positive drainage away from your home. It is important that you inspect the grading from time to time and ensure that it is functioning properly. Be careful that improvements that you make to your yard (e.g. new landscaping, decks, fencing, sheds, etc.) do not interfere with the flow of storm water runoff. Avoid planting or building anything in a drainage swale. Fertilizing The fertilizer applied with the initial seeding will help your new lawn through its early growth period. Your newly seeded lawn should be re-fertilized six to seven weeks following installation. We recommend a routine Fall and Spring fertilization program for both seeded and sodded yards.



Irrigation Watering and fertilizing of the plants, trees, sod and seeded areas on the property is the homeowner’s responsibility. Once the home has legally settled, these items or areas are not covered by the limited warranty. Make provisions for efficient irrigation. Conduct weekly operational checks to ensure proper performance of the system. Avoid having sprinklers spray water on the exterior walls of your home. This will cause blistering, peeling, splintering, and other damage to the home. Regularly drain and service sprinkler systems. Do not allow sprinklers or irrigation systems to spray water upward, towards the siding. This will cause a leak of water into your home as siding is designed to shed water coming down from above your home, not water coming from below your home. It is important that any irrigation system be in compliance with all local codes, as most jurisdictions do not permit permanent improvements in the right-of-way or easement areas. Limits of Clearing Fallen trees and undergrowth outside the limits of clearing and undisturbed areas will be left in their natural state. Trees in these limits of clearing and undisturbed areas that die after settlement, even if a tree is encroaching, the limit of clearing are not covered under the limited warranty. Mowing Make sure your mowing blades are sharp and that the ground is not soggy as you mow. Set the mower height to three to four inches (its highest setting). Avoid frequently raking grass clippings on newly seeded lawns. Cut your new lawn regularly, at least every seven to ten days. If your lawn does not require mowing that frequently, it may need additional water or fertilization. Mulch or Rock Beds Do not allow edgings around decorative rock or mulch beds to dam the free flow of water away from the home. You can use a non-woven landscape fabric between the soil and rock or bark to restrict weed growth while still permitting normal evaporation of ground moisture. Rocks At final grading, your yard is raked by hand and/or machines. This process removes most construction debris and most large rocks. It is inevitable, however, that some rocks or stones and some construction debris may surface in your new lawn over time. This is a normal occurrence in new home construction, and removal of rocks and construction debris of this kind are a homeowner maintenance responsibility and not covered by the limited warranty. Requirements Check with your local building department and homeowners’ association before designing, installing, or changing landscaping for any regulations that they require you to follow. Seeding The contractor who supplied the seed to establish your new lawn targets eighty-five (85) percent germination as viewed over the entire seeded area. Eighty-five (85) percent germination means that fifteen percent of the grass seed may not germinate. Raking, reseeding, watering and fertilizing after the original seed application is a homeowner maintenance responsibility. Once strands of grass are visible through the straw, rake and remove any remaining straw to ensure other immature blades of grass can grow. Settlement During the first year of occupancy, you may expect some soil settlement around the foundation walls and utility trenches at your new home. Settlement may interfere with the proper flow of storm water away from your home. Minor corrections are a homeowner maintenance responsibility. Shrubs and Trees Winchester Homes has provided a landscape package with your new home. An experienced landscape subcontractor planted your shrubs and trees. The shrubs and trees provided for your home may differ from your neighbors due to availability, growing season, exposure, community covenants, or house design.



Your new plants should be watered especially well during dry periods (usually from mid-May to mid-September). Trees should be watered at least every twelve to fourteen days. However, be careful not to over water shrubs and trees while watering your lawn. Too much water may damage new trees or shrubs. Keep your plant beds free of weeds at all times. Plants may require insect spray, which should be applied in accordance with the specific needs of each plant variety and strictly in accordance with the manufacturer’s instructions. Fertilizer should be applied periodically to promote good plant health. Consult the landscape subcontractor or a local garden center for advice. Shrubs or trees that are alive when you move into your new home and that die afterward due to a lack of proper homeowner care, drought, freeze, or any other reason will not be replaced by Winchester Homes. Shrubs or trees relocated by the homeowner are not covered by the limited warranty. Winchester Homes will ensure that all plants are in good condition at the time of the pre-settlement orientation. If a replacement of any plant material is required during the limited warranty period, replacements will occur only once under the one year Customer Care coverage in the limited warranty. These replacements will take place either in the early Spring or Fall seasons.

Sod Once the homeowner takes ownership of the home (settlement), Winchester neither implies nor assumes any warranty to the sodded areas. There is no warranty on sod beyond the settlement date. It is a homeowner’s maintenance responsibility to ensure that sod is properly watered after the settlement date. Frequently, sod that is placed on a steep slope will be staked to ensure that it remains firmly in placed until it is properly rooted. Sod when newly installed, will have edges that touch. When watered properly, this condition will remain. When watering is insufficient, the edges of the sod will shrink causing bare spot between the individual sections of sod. This is not covered by the limited warranty. Tree Removal If a pre-existing tree within the limits of clearing (generally the portion of your yard that is installed with seed or sod, but actual limits of clearing are shown on the site plan for your lot) dies within the first year of occupancy, Winchester Homes will have a tree removal contractor remove the tree. Logs will be cut into firewood length and stacked where the tree was located. The stump will be ground and the area around the tree will be reseeded. Winchester Homes is not responsible for the replacement of any pre-existing trees that die. Watering For grass seed to germinate or sod to properly take root there must be an ample supply of water. Proper watering is very important, especially in the first few weeks after installation. Watering is your responsibility. Below are some watering tips to assist you. • For grass seed to germinate, it must stay moist continually for four to eight days (depending on daytime high

temperatures and rainfall during the period).

• During the critical period immediately after seeding, water each section of the lawn for 25-30 minutes, twice each day (once in the morning and once in the late afternoon). Extremely hot weather may require more frequent watering.

• Do not water during the midday hours on excessively hot, sunny days.

• Once new grass seed has germinated and grass plants begin to appear, watering may be reduced to several applications per week depending on daytime high temperatures and rainfall during the period.

• Once a lawn has been established (normally three to four weeks), watering can be curtailed further depending again on daytime high temperatures and rainfall. All lawns must receive regular watering during the hottest months of the year.



Weeds Weeds will appear in any new lawn, especially lawns sown early in the Spring. Weeds that accompany grass germination in the Spring are generally annuals whose seeds are constantly present in the soil. Do not spray weeds in new grass with chemicals, since immature grass is susceptible to chemical damage. If chemicals are needed to control dandelions or other low-growing perennial weeds, be certain to follow the manufacturer’s directions carefully. Weeds located in the sod or mulched areas, such as flower beds, are not covered by the limited warranty. Normally, a more routine approach to pre-emergent weed control can be adopted in the Spring following the installation of your new lawn. We recommend you contact a lawn maintenance company for further assistance

Mirrors To clean your mirrors use any reliable liquid glass cleaner or polisher available at most hardware or grocery stores. Avoid acidic cleaners and splashing water under the mirror; either can cause the silvering to deteriorate. Avoid getting glass cleaners on plumbing fixtures as some formulas can deteriorate the finish.

Mold According to the Environmental Protection Agency (EPA), “It is impossible to get rid of all mold and mold spores indoors; some mold spores will be bound floating through the air and in house dust.” Mold Remediation in Schools and Commercial Buildings (EPA Document 402-K-01-001). Additional Information For more information on mold and the health effects of mold, consider consulting the publication reference above. Websites for the US Environmental Protection Agency (www.epa.gov) and the Centers for Disease Control and Prevention (www.cdc.gov) contain additional information on this issue. A search of other government agencies’ websites may also be helpful. Minimizing Mold Though the presence of mold inside of the home can never be completely eliminated, you can take positive steps to reduce the occurrence of mold growth in your home. Some of the steps recommended by the EPA are as follows: • When water leaks or spills occur indoors, act quickly. If wet or damp materials or areas are dried 24-48 hours

after a leak or spill happens, in most cases mold will not grow.

• Clean and repair roof gutters regularly.

• Make sure the ground slopes away from the building foundation so that water does not enter or collect around the foundation.

• Keep air conditioning drip pans clean and the drain lines unobstructed and flowing properly.

• Keep indoor humidity low. If possible, keep indoor humidity below 60 percent (ideally between 30 and 50 percent) relative humidity.

• If you see condensation or moisture collecting on windows, walls or pipes, act quickly to dry the wet surface and reduce the moisture/water source. Condensation can be a sign of high humidity.

• Vent appliances that produce moisture, such as clothes dryers, stoves, and kerosene heaters to the outside where possible.

• Use air conditioners and/or de-humidifiers when needed.

• Run the bathroom fan or open the window when showering. Use exhaust fans or open windows whenever cooking, running the dishwasher or dishwashing, etc.


http://www.epa.gov/

http://www.cdc.gov/


• Cover cold surfaces, such as cold water pipes, with insulation.

Note: The occurrence or growth of mold inside or outside of your home is excluded from the limited warranty.

Paint and Stain Paint manufacturers have made their paints more environmentally friendly by eliminating lead and mercury. These changes, although positive, have reduced the durability and longevity of paint. Additionally, today’s water-based paints and stains often make wood grain visible on trim. If necessary, painted surfaces must be washed gently using mild soap and as little water as possible. Avoid abrasive cleaners, scouring pads, or scrub brushes. Flat paints show washing marks more easily than gloss paints do. Caulk Time, weather, and settlement can shrink, dry, and split caulking so that it no longer provides a good seal. It is important to inspect your home’s caulking seasonally, as natural expansion and contraction of material will cause movement and can separate caulk joints around windows, wood and vinyl trim and other materials leading to costly repairs if not properly maintained. Repair caulking prior to painting the interior or exterior of your home. See also Caulking. Exterior Paint Regular attention will preserve the beauty and value of your home. Check the painted surfaces of your home’s exterior each Spring and Fall. Repaint before any chipping or wearing away of the original finish occurs; this will save the cost of extensive surface preparation. Plan on recaulking and repainting the exterior surface of your home between the first and second year of occupancy. Thereafter you will need to paint approximately every two to three years. When you repaint the exterior of your home, begin by resetting popped nails and removing blistered or peeling portions of paint with a wire brush or putty knife. Sand, spot with primer, and then paint the entire area. Use a quality exterior paint formulated for local climate conditions. Avoid having lawn irrigation sprinklers spray water on the exterior walls of your home. This may cause blistering, peeling, splintering, and other damage to the home. Exterior trim will rot due to lack of maintenance; please understand that general maintenance is not covered by the limited warranty.

Paint and Stain Touch-Up Paints and stain will fade due to the effects of sun, weather, and living conditions. Therefore, touch ups may not match due to these factors, as well as dye lot variations and certain lighting conditions. When doing paint touch-ups, use a small brush, applying paint only to the damaged spot. When it is time to repaint a room, prepare the wall surface first by cleaning with a mild soap and water mixture or a reliable cleaning product. We provide a paint touch-up kit for the interior of your home. Store these paints with the lids tightly in place and in a location where they are not subjected to extreme temperatures. For minor interior stain touch-ups, a furniture polish and stain treatment is inexpensive, easy to use, and will blend in with the wood grain. Follow directions on the bottle. Wall Cracks Prior to repainting a room, you will want to make necessary drywall repairs. In the drywall section you will find tips and guidelines regarding this. See also Drywall.



Wood Grain and Stain Variations in wood grain and color are normal in all wood surfaces. Different types of wood accept stain differently; not all wood stained with the same stain, will match in color. Items that can determine stain acceptance: various wood species, age of wood, grade of wood, finishing method (on site/factory), and cut of wood (with or against grain).These types of conditions are not covered by the limited warranty.

Phone Jacks

Your home is equipped with telephone jacks you selected on the electrical diagram (exact locations may vary slightly due to framing or mechanical installation). Initiating phone service, additions to phone service, and moving phone outlets for decorating purposes or convenience are your responsibility. The phone Network Interface Device (NID) is the property of your telephone service company and is generally placed on the exterior of your home, unless you have requested other arrangements with your alarm company. The NID is a two-sided box which is the connection from the house to the underground utility for all houses. The phone company will connect their side of the box only. You will have to request them to connect your side of the NID when your phone service is initiated. Normally the phone company charges a fee for this service. If you do not have a dial tone, please go to the NID and see if you have a dial tone inside the box. If there is a dial tone at the NID but not inside your home, please contact ProHome. If there is no dial tone at the NID, please contact your local telephone service provider.

Plumbing Your home’s plumbing system has been installed under the direction of a licensed plumbing contractor in accordance with local plumbing codes and has been inspected by local building authorities. Water supply and drainage from all lines and fixtures was satisfactory when tested prior to your move-in date. Any alterations to your plumbing system must be conducted by a licensed plumber. We recommend you use the original contractor to help assure warranty coverage. Please note: any defects caused by the work of others are explicitly excluded from coverage under the limited warranty. As a result of implementing government regulation mandates for water saving in 1993, flushing the toilets twice is occasionally necessary to completely empty the toilet bowl. Even though you flush twice on occasion, rest assured that overall you are saving water. Similarly, flow restrictors are manufactured into faucets and showerheads and cannot be removed. We regret any inconvenience this may cause; we must comply with federal regulations. Aerators Faucet aerators are small, round, screened attachments commonly found screwed to the mouth of kitchen and bathroom lavatory faucets. These attachments add air to the water as it leaves the faucet, which reduces splashing and reduces water use. The aerators should be removed and cleaned frequently, at least once per month during the first three months, and every three to four months thereafter. Caulking and Grout The normal high moisture content common in bathrooms, the weight of the tub when filled with water, settling of the home over time, and the normal expansion and contraction of materials will cause separation between the tub or shower stall and adjacent tiled wall surfaces in your home. You should remedy this condition by applying a flexible caulking sealant. Other common areas where this occurs include bathroom vanities and side splashes as well as the kitchen sink and counter. Cleaning Fixtures, Tubs, and Sinks The surfaces of your new plumbing fixtures are not indestructible. Continue to protect the fixtures by taking the following precautions and following the manufacturer’s recommendations. Avoid gritty or abrasive cleansers and any powders with a lye base. Baking sodas, some aerosol bathroom cleaners, and vinegar are excellent cleaning agents.



Avoid using any abrasive cleaners on gold, brass, or chrome fixtures. Use only mild detergent and water or a cleaning product recommended by the manufacturer.

Clogs Your home’s sewer lines have been tested and inspected to ensure against blockages before you moved into your new home. Flooding that occurs over the rim of a sink or toilet is the homeowner’s responsibility. Avoid disposal of hair, grease, lint, garbage, heavy tissue, disposable diapers, sanitary napkins, and other such materials into the system. Never flush any items other than toilet paper into the toilets. The disposal in your kitchen must only be used for easily broken up for food stuffs. Items such as celery strings, banana peels, grease, etc., should not be put into the disposal. In addition, hard items that can't be easily chopped such as bones, fat, shells, etc. should not be put in the disposal. Cleaning tablets are not recommended to be placed in your toilet tanks. They could eat through some plumbing piping products and can void your plumbing coverage under the limited warranty. Refer to your disposal operating information to ensure proper use. Clogs due to misuse of toilet or disposal are not covered by the limited warranty. If you are experiencing a clog or a slow running drain, you can usually clear the clog with a plunger or chemical agent. If the cause of the stoppage is not immediately evident, call ProHome (see the front of the ProHome Homeowner’s Service Guide (“Service Guide”) for the ProHome number). If you use chemical agents, follow directions carefully to avoid personal injury or damage to the fixtures and plumbing systems. Clean the plunger drain stopper—usually found in bathroom sinks—by loosening the nut under the sink at the back, pulling out the rod attached to the plunger, and lifting the stopper. Clean and return the mechanism to its original position. Extended Absence If you are away for an extended period of time, shut off your water supply. To do this, shut off the main supply line and open the faucets to relieve pressure in the lines. If you shut your water supply off, you must also shut off the water heater. Check manufacturer’s directions for additional hints and instructions. Freezing Pipes and Outside Hose Bibs Never leave your home without heat during cold weather; a home should be heated to at least 65 degrees or greater to help prevent freezing pipes. Remember that unused rooms may have water lines in their walls so never completely close the heating vents in these rooms. Drain hose bib water lines before cold weather and disconnect all hoses. If freezing should occur, we recommend you contact a plumber for advice or assistance. Frozen hose bibs after settlement of the home are not covered under the limited warranty. See also Outside Faucets, below. Laundry Tub If you have a laundry tub, the faucet does not have an aerator. Leaks If a major plumbing leak occurs, the first step is to turn off the supply of water to the area involved. This may mean shutting off the water to the entire home. Then see section 9.2 of the Homeowner’s Manual for information regarding warranty service. Pressure If you have public water, the water department controls the overall water pressure. In areas where pressure is abnormally high, regulators are installed to reduce the pressure in the water piping inside your home and protect the plumbing system and appliances such as the dishwasher, automatic clothes washer, and so on. Note: Do not attempt to adjust the pressure regulator or the pressure settings on any well. Only a licensed plumber is qualified to perform these tasks.



Marble or Manufactured Marble Marble, manufactured marble, and porcelain enamel will be damaged by a sharp blow. Avoid abrasive cleansers or razor blades on these products; both damage the surface. Always mix hot and cold water at manufactured marble sinks; running only hot water can damage the sink. Outside Faucets Homeowners can avoid frozen pipes and costly repairs by properly winterizing outside hose bibs. Be sure to drain all exterior lines properly whenever cold weather is expected. Frozen pipes cannot occur if there is no water in the line. Use the following steps to winterize your outside hose bibs. Reverse these steps after temperatures rise above freezing in the spring.

1) Shut off all individual hose bib water supply valves.

2) Go outside, remove any garden hoses, and open hose bibs (leave hose bib in open position all winter long).

3) Return to individual hose bib water supply valve and remove bleeder cap, using container to catch any residual water (keep in safe place for easy retrieval for spring).

Running Toilet If your toilet is running, lift the lid off the tank and inspect the chain on the flush handle. Make sure that it allows the rubber stopper at the bottom of the tank to seal. Also check the tank float. You may find it has lifted too high in the tank, preventing the valve from shutting off completely. In this case, gently adjust the float rod down until it stops the water at the correct level. The float should be free and not rub the side of the tank or any other parts. Recommended maintenance should include replacing the flapper valve in the bottom of the tank. Septic System Your home may be equipped with a septic system rather than a central sewage collection system to dispose of liquid and solid waste. Understanding your septic system and providing proper maintenance will reduce the risk of system failures. Waste products drain from your home into a septic tank. In this tank, many processes occur to break down the waste products. Solids sink to the bottom and fluids either drain or are pumped into the septic field. Solids need to be periodically pumped out of the septic tank by a professional service. The presence of a slight amount of odor in the first year of use is natural. This odor will gradually disappear as a purifying culture of bacteria is established in your septic system. Because these bacteria are vital to the natural cleansing process of the septic system, avoid putting lye or other caustic materials into sinks, toilets, or drains, as they may damage the bacteria culture. Make an effort to use only biodegradable detergents. White bathroom tissue is recommended since dyes may not be fully biodegradable. To nurture the bacterial culture in your septic system, we recommend you add baker’s yeast to the system periodically. Mix one packet in warm water and pour the solution into a sink drain. It is also important not to disturb the septic field. Be sure you understand where it is located (refer to your plot plan received at settlement), and never re-grade, plant trees or shrubs, drive or park heavy equipment near the system, or in any other way disrupt the area. Shut-Offs Your main water shut-off is usually located where the main water service pipe enters your home. You use this shut-off for water emergencies, such as a water line break, or when you install a sprinkler system or build an addition to your home. Each toilet has a shut-off on the water line under the tank. Hot and cold shut-offs for each sink are on the water lines under the sink. It is also important to remember that the shut-off valves for your hose bibs are typically located in the utility room. Your washing machine has shut off valves that you may consider using when leaving your home as the rubber hoses that supply your washing machine have been known to fail as they age.



Fire Sprinklers Routinely confirm that your sprinkler heads are not blocked and that the backflow prevention valve near your main water shutoff is in service. The backflow prevention valve has a tag that denotes its next inspection date. Water Purification Equipment If your home is serviced by a private well, you might have water purification equipment such as a sediment filter, water softener, and/or a neutralizer. It is important that you maintain this equipment, as it conditions the water. Due to underground geological conditions your well may be at a different depth and have unique characteristics in comparison to other wells. Your system has been tested and approved by the local municipality. The well yield rate will differ well to well. Even though your water passed county regulations, you may still object to its smell, taste, or appearance. If this is the case, you may want to purchase additional equipment to further treat your water, as these conditions are not covered under the limited warranty.

Radon

Radon is a naturally occurring gas emitted by certain types of soil and rock. As a result of natural geologic conditions, some areas may pose a greater risk than others. Additional Information You may obtain information on radon from various sources including the following governmental agencies: U. S. Environmental Protection Agency http://www.epa.gov/radon/ U. S. Department of Health and Human Services, Public Health Service http://www.atsdr.cdc.gov/ Maryland Department of the Environment 1800 Washington Boulevard Baltimore, MD 21230 http://www.mde.state.md.us Virginia Department of Environmental Quality 629 East Main Street Richmond, VA 23219 http://www.deq.state.va.us/

Passive Venting Winchester Homes provides a building code-mandated passive radon-venting stack in your home. Should future remodeling occur, be sure not to hook any plumbing waste lines into this three-inch stack, as it is not connected to your home’s plumbing system. We do not represent, warrant or guarantee that your home is or will be free from radon. We claim no expertise on either the identification of or methods to reduce radon levels, or the risks associated with radon exposure.

Resilient Flooring Although resilient floors are designed for minimum care, they do have maintenance needs. Follow the manufacturer’s specific recommendations for care and cleaning. Color and Pattern Your color selection sheets provide a record of the style and number of the resilient floor coverings in your home. Please retain this information for future reference.


http://www.epa.gov/radon/

http://www.atsdr.cdc.gov/

http://www.mde.state.md.us/

http://www.deq.state.va.us/


Limit Water Wipe up spills and vacuum crumbs instead of washing resilient floors frequently with water. Limit mopping or washing with water; excessive amounts of water on resilient floors can penetrate seams and get under edges, causing the material to lift and curl. Moving Furniture Moving appliances across resilient floor covering can result in tears and wrinkles. Install coasters on furniture legs to prevent permanent damage. If you damage the resilient floor, you can have it patched by a professional. Please be aware that dye lots vary in color when this becomes necessary. No Wax The resilient flooring installed in your home is the no-wax type. No-wax means a clear, tough coating that provides both a shiny appearance and a durable surface. However, even this surface will scuff or mark. Follow the manufacturer’s recommendations for maintaining the finish. Raised Nail Heads Raised nail heads are the result of movements of the floor joist caused by natural shrinkage and deflection.

Scrubbing and Buffing Follow the manufacturer’s specific recommendations for care and cleaning. Seams All resilient floors have seams that are visible. Any brand or type of resilient flooring may separate slightly due to shrinkage. Seams can lift or curl if excessive moisture is allowed to penetrate them. You can use a special caulking or sealant at tub or floor joints to seal seams at those locations. Avoid getting large amounts of water on the floor from baths and showers.

Roof The roof of your new home is constructed of quality materials and should last for many years. The roof cap, vent stacks, flashing, and pipe collars do require periodic inspection. Due to the safety issues related to walking on a roof, you should hire a professional when performing any work on your roof. Occasionally, severe winds may lift some shingles, but rarely will any damage be done. In cold weather, some shingles may remain standing but with warm weather, they often return to their normal positions. Antenna Check your community covenants to ensure compliance before acquiring an antenna or satellite dish for exterior installation. Leaks If you experience a roof leak, please contact ProHome. Any repairs required will be made to the parts of the home originally purchased. You will need to contact your homeowner’s insurance company for any secondary damages, such as wall coverings, furniture, or personal belongings. Note: Leaks that occur due to a lack of standard maintenance, such as roof penetrations, stack vents, gas b-vents, fan housings, flashings etc. are not covered by the limited warranty. Please contact a local roofing company to have these areas inspected seasonally. Limit Walking Never walk on the roof of your home. For any roof repairs consult with an expert. Severe Weather After severe storms, conduct a visual inspection of the roof for damages. Notify your insurance company if you find pieces of shingle in the yard or shingle edges lifted on the roof.



Siding Most homes have some covering of low maintenance vinyl siding. Please refer to the manufacturer’s recommendations for instructions for its proper care and maintenance. Should siding damage occur, the effected panel(s) can be removed and replaced by a professional contractor. Color variations may occur if a repair is required. Siding expands and contracts in response to changes in humidity and temperature. Slight waves and dents will be visible in siding; this cannot be entirely eliminated. In the event of siding loss due to high winds, you need to contact your homeowner’s insurance. Cleaning Never clean the siding with chemicals, steel wool, or wire brushes. There is no effective remedy for scuffed or scraped siding except replacement. While replacement may be relatively simple, precaution against damage is clearly more desirable. Caulking Time and weather will shrink and dry the caulking of your siding. The homeowner must maintain caulking. You will need to inspect and correct any deficiencies at all intersections with accessories, corner boards, brick veneer, windows, doors, and soffits, etc. See also Caulking, Paint and Stain, and Wood Trim.

Smoke & Carbon Monoxide Detectors

Note: Because of their importance, please read carefully and follow the manufacturer’s instructions for testing, maintenance, and service. Batteries If a low-volume, single beep occurs on occasion (not the regular sounding of the alarm), the battery requires replacement. Refer to the owner’s manual for specifics on replacing batteries. Don’t rely solely on the electrical system; you must have fresh batteries in your detectors at all times. Note: Many fire departments recommend changing batteries in your detectors when you change your clocks for the time changes in the spring and fall. In the event an alarm sounds for carbon monoxide, you should exit the home and call 911. Cleaning For your safety, clean each detector as directed by the manufacturer to prevent a false alarm or lack of response in a fire. After cleaning, push the test button to confirm the alarm is working. Life Saving Devices These detectors are proven life saving devices. At least one is located on each level of your new home. Your detectors are wired into the electrical system of your home and also have a nine-volt battery back-up.

Stairs Safety You should inspect your stairs for loose or broken parts to ensure your safety while using the staircase. Broken or loose pickets may be the result of improper use. Shrinkage No known method of installation prevents all vibration or squeaks in a staircase. A shrinkage crack may develop where the stairs meet the wall. If this occurs, apply a thin bead of latex caulk and, when dry, touch up with paint.



Termites/Insects Your new home has received a termite treatment and at settlement, we provide you with a certificate confirming that treatment. Plan to renew this treatment annually or as directed by the literature that accompanies the certificate. Treatment for other types of insects or animals such as, but not limited to, ants, spiders, ladybugs, crickets, or mice are a homeowner maintenance responsibility.

Ventilation Homes today are built more tightly than ever. This saves energy dollars but creates a potential concern. Condensation, cooking odors, indoor pollutants, radon, and carbon monoxide may all accumulate. We provide mechanical and passive methods for ventilating homes. Your attention to ventilation is important to health and safety. Attic Ventilation Building codes require attic and crawl space vents to minimize accumulation of moisture. Attic ventilation occurs through vents in the soffit (the underside of the roof overhangs) and ridge vents. Under extreme weather conditions, driving rain or snow sometimes enters the attic through these vents.

Daily Habits Daily habits, such as the following, can help keep your home well-ventilated: • Do not cover or interfere in any way with the fresh air supply to your furnace. • Develop the habit of running the hood fan when you are cooking and changing filters regularly. • Always use the bath fans when bathrooms are in use. • Air your house by opening windows for a time when weather permits. • Inspect and replace filters regularly as recommended by the manufacturer. Proper ventilation from activities such as, but not limited to, showering, bathing and cooking, can help minimize excess moisture from forming on the inside of the windows. This can help reduce cleaning chores considerably.

Waterproofing We spray your foundation walls with a waterproofing material. Although we make every effort to ensure a dry basement, you may notice some dampness during times of excessive moisture, especially during the first year when moisture evaporates out of your walls. Over time, natural compaction of soils in the backfill areas will usually eliminate this condition. Careful maintenance of positive drainage will also protect your basement from this condition. It is important to inspect the grading around your home to allow positive drainage AWAY from the foundation of the home. Areas such as downspouts, inside corners of foundations, under decks, window wells, shrub beds, porches, and walkways can settle. If during the warranty period you have actual trickling or accumulation of water in your basement, contact ProHome.

Windows, Screens, and Patio Doors

Cleaning Clean surfaces with warm, clear water. Do not use powdered cleaner. Clean glass as needed with vinegar and water or a commercial glass cleaner. Glass can scratch under normal use and cleaning. Scratched glass is not covered by the limited warranty.



Condensation Condensation on interior surfaces of the window and frame is the result of high humidity within the home and low outside temperatures. Your family’s lifestyle controls the humidity level within your home. If your home includes a humidifier, check the humidity level and see the Humidifier section for additional information. See also Humidifier Sticking Windows Most sliding windows (both vertical and horizontal) are designed for a ten-pound pull. If sticking occurs or excessive pressure is required to open or close a window, apply a silicone lubricant. This is available at hardware stores. Avoid petroleum-based products. Contact the manufacturer for re-glazing of any windows that break. Glass is difficult to install without special tools.

Wood Trim Shrinkage Shrinkage of wood trim occurs during the first one to two years, depending on temperature and humidity. All lumber is more vulnerable to shrinkage during the heating season. Maintaining a moderate and stable temperature helps to minimize the effects of shrinkage. Wood will shrink less lengthwise than across the grain. Wood shrinkage can result in separation at joints of trim pieces. Minor imperfections in wood materials will be visible; you can usually correct this with caulking and touch-up painting. Shrinkage may also cause a piece of trim to pull away from the wall. If this occurs, drive in another nail close to, but not exactly in, the existing nail hole. Fill the old nail hole with putty and touch up with paint as needed. If the base shoe (small trim between base molding and the floor) appears to be lifting from the floor, this is probably due to slight shrinkage of the floor framing below. Again, you can correct this condition by removing the old nails and re-nailing. You may prefer to wait until after the first heating season to make any needed repairs at one time when redecorating. Raised Grain Because of today’s water-based paints and stains and the effects of weather on natural wood, you should expect raised gain to develop. This is normal and not a defect in the wood or paint.



Home Care Supplies You will find that caring for your home is much easier if you have necessary tools and supplies on hand. As you review the maintenance information in this guide and in the manufacturer materials, note the materials and tools you will need. Note sizes, colors, brands, sources, and so on to create a convenient inventory that will make shopping for home-care products easier. You may wish to make copies of this form before filling it out.

Product Use Source



Maintenance Schedule Begin care of your home with organized records, including information about all of its components and your furnishings. This information will make caring for your home easier, the records may be useful in completing tax returns, and they will be valuable when you sell your home. Another worthwhile step is to inventory all equipment, appliances, furnishings, and personal belongings. A photo album or CD containing pictures of each room is an excellent supplemental item. In addition to normal daily and weekly care, develop a schedule of preventative routines based on the information in this guide and the manufacturer literature you receive. A change of season creates special maintenance needs so plan for winterizing and summerizing your home.

Task Frequency J F M A M J J A S O N D



Appliance Service This sheet is for your convenience. For warranty service on an appliance, contact the appropriate manufacturer directly at the service number provided in the appliance literature. They will ask you for the model and serial number (usually located on a small metal plate or seal attached to the appliance in an inconspicuous location), and the date of purchase (your possession date): __________________________

Appliance Manufacturer Model # Serial # Service Phone #

Air Conditioner

Compacter

Cooktop

Dishwasher

Disposal

Dryer

Furnace

Heat Pump

Humidifier

Microwave

Oven

Range

Range Hood

Refrigerator

Washer



Chapter 9

The ProHome Homeowner’s Service Guide: Highlights

• The Winchester Homes & ProHome Team—As you have already learned, we have an established relationship with a professional team that works diligently to provide your with service in support of our warranty program.

• The ProHome Homeowner’s Service Guide Section by Section—Winchester Homes understands how

complicated new home warranty processes seem to a new homeowner. We have compiled a brief summary of each section of the ProHome Homeowner’s Service Guide as an introduction. Once familiar with our overview, please take time to read the entire ProHome Homeowner’s Service Guide. Your complete understanding of the services available to you is important to all of us.

ProHome Service Guide – 9.1


Chapter 9

The ProHome Homeowner’s Service Guide Winchester Homes provides you with several phases of limited warranty protection for your new home. • One-year materials and workmanship • Five-year construction defect • Five-year supplemental structural warranty (covering years 6-10)

The Winchester Homes & ProHome Team Winchester Homes Inc. has partnered with ProHome Metro DC to administer our PreClosing Walk-Through and two routine warranty inspections (at 45 days and 11 months). Having a third party manage these processes ensures all of us that you receive focused and objective attention, delivering the quality you expect in a Winchester Home. Procedures and performance standards by which these warranty coverages will be managed appear in the ProHome Homeowner’s Service Guide. This chapter provides detailed information about how each type of service is managed. Additional warranty terms and conditions appear in the Home Builder’s Limited Warranty document which you will find in Chapter 10. Keep ProHome’s contact details handy for easy reference. You will find them again on the cover of the ProHome Homeowner’s Service Guide.

The ProHome Homeowner’s Service Guide Section by Section The ProHome Homeowner’s Service Guide has been provided by ProHome to supplement the Winchester Homes Limited Warranty document. The pages that follow summarize the main subject of each section. We recommend that after reviewing these summaries, you also read the ProHome Homeowner’s Service Guide in its entirety. Note: The ProHome Homeowner’s Service Guide is subject to revision at any time.



Section I: Procedure for Service Performance, page1 This section introduces the ProHome PreClosing Walk-Through and outlines steps and time frames for requesting warranty service. Following settlement, please email ProHome at [email protected] so they can set up your temporary username and password for the online warranty management system. Section II: PreClosing Orientation Walk-Through, page 5 Items listed during your PreClosing Walk-Through are reviewed by Winchester Homes and you will be updated by Winchester Homes regarding what actions will be taken. You should contact Winchester Homes with any follow-up questions about the items on this list. Section III: How to Use Your Service Guide, page 7

An icon calls attention to the various performance standards and the Service Identification Number you would need to request service on that item.

Service on Items without an Identification Number Describing every conceivable issue that might occur in a new home is impossible. Only the most typical are included in the standards. Because you need a Service Identification Number to submit a request through ProHome’s Online Management System, if you believe that a condition in your home would be covered by the limited warranty but no specific performance standard and Service Identification Number appears for it, select the Service Identification Number that most closely addresses your request. Please contact ProHome by phone if you require any help to register such a service item.

All Warranty Requests Should Go through ProHome Please avoid contacting Winchester Homes personnel regarding warranty matters. We need to ensure that ProHome

documents your warranty requests for investigation and response. They also produce reports summarizing items for Winchester Homes so that we can work to eliminate recurring issues. Accuracy and objectivity are vital to this effort. Section IV: Requesting a Walk-Through and Registering Service Items, page 9 We have found that it generally works best for most of our customers for us to address all warranty work at one time due to scheduling constraints, as homeowners are required to be home during scheduled service work.

Your Responsibility You initiate both the 45-day and the 11-month (Final Inspection) warranty inspections by contacting ProHome to initiate this process. ProHome will activate the claim registration portal for you which will allow you to list the Service Identification Number, location, and a description of the items you’ve noticed in your home page 10). If you are without computer access, contact ProHome by phone and they will mail you a WorkForm (page 12) to use. Note: The Final Inspection will be approximately eleven months after you settle on your home. Mark your calendar for this as contacting ProHome to arrange for this inspection is your responsibility.



One-Time Drywall Service Winchester Homes provides to you an optional one-time, two hour drywall service appointment during the first year of home ownership. When deciding whether or not to request this service, keep the following points in mind. • We suggest waiting until your home has experienced some portion of a heating and cooling season before

scheduling the service (generally at least six months).

• At your Preclosing Walk-through, you will be provided with a form you send to the drywall company to initiate this service.

• Service is provided in accordance with the guidelines under “Drywall” located in Service Performance Standards.

• The work will be performed during normal working hours.

• Sanding, repainting, and cleaning are your responsibility.

• This service is limited to walls with the original finish as delivered; if you have applied wallpaper, those wall will be omitted from this attention. .

• Service work on walls with custom paint will only be performed at the request of the homeowner. Note: Wall surfaces can be very difficult to touch up properly and usually require repainting the entire surface to provide a uniform finish. You may want to avoid this additional work if there are only minor drywall imperfections, or coordinate this prior to custom painting or wallpapering the walls in your home. Future Service Any additional warranty issues that arise after the first year can be reported as outlined under the Construction Defect or Five-Year Supplemental Structural Limited Warranty processes as described in the sections under those titles. Section V: Service Walk-Through and Next Steps, page 15 ProHome will set an appointment to inspect the items you submitted, review the inspection results with Winchester Homes at a regular weekly meeting and then contact you to schedule approved work. Details about scheduling and work order sign-off are described in this section.

Note: All appointments whether for inspection or performing repairs will occur during normal business hours: Monday through Friday, 8:00 am until 5:00 pm.

Section VI: Construction Defect Service Procedure, page21 Notification regarding potential five-year construction defect items begins with a phone call to ProHome, followed by online or WorkForm registration of items. ProHome takes responsibility for communicating with Winchester Homes and arranging a schedule with you for any inspections or covered repairs.

Section VII: Supplemental Structural Service Procedure, page 23 Your Supplemental Structural coverage begins when your original five-year limited warranty ends and protects you from structural defects that damage load-bearing elements of your home. Notification procedures, described here, will be familiar.



Section VIII: Emergency Service Procedure, page 27 Contact ProHome by phone in the event of a warranty emergency—as defined on page 27. You will also find troubleshooting tips in this section; see also the trouble shooting hints included in the Caring for Your Home chapter. ProHome will triage the situation with you and take appropriate action.

Storms and Natural Disasters Occasionally questions come up on storm damage or other natural disasters. Damage caused in situations like these

are not covered by your limited warranty. You should contact your homeowner’s insurance agent immediately. Contain damage as much as possible without endangering yourself. Photograph the damage is an excellent idea.

Lack of Air Conditioning While we agree that lack of air conditioning is certainly inconvenient, emergency service is unavailable for this event. A service request for attention to an air conditioning system is scheduled under normal conditions. Please check your air conditioning units for proper operation before you need to use it. Section IX: Service Conditions, page 29 This brief section includes definitions and explanation of the sources of performance standards that will be used to evaluate your service requests. Section X: Service Performance Standards This section includes an alphabetical list of home components and the performance standards of common issues that may occur during the warranty period. The corresponding Service Identification Numbers are needed when you submit a request for service on any of these items. Note: If your warranty claim is determined to be a home maintenance issue, ProHome will review some maintenance steps with you. You can also find home maintenance guidelines in Chapter 8, Caring for Your Home. Neither Winchester nor ProHome provide routine home maintenance. Section XI: Construction Defect Service, page 66 Performance Standards and Service Identification Numbers for items covered by your Five-Year Construction Defect limited warranty. Section XII: 5-Year Supplemental Structural Service, page 72 Similar to the previous section, here you will find Service Identification Numbers and descriptions of the elements of your home that could be involved if you had a claim under this limited warranty. Section XIII: Non-Service Conditions, page 74 Some common new home occurrences are often believed by homeowners to be covered by their limited warranty when in fact they are natural events over which the builder has little influence. This section describes these conditions and describes why they are excluded from warranty coverage. Section XIV: Manufacturer’s Warranties, page 78 The manufacturers of consumer products such as those listed in this section are responsible to you for warranty service on their items. Winchester Homes assigns these warranties to you for your benefit and copies of related literature are delivered to you during the Pre-Closing Orientation Walk-Through process.



Kitchen Appliances The manufacturers of kitchen and laundry appliances will work directly with you if any repairs are needed for these products. Customer service phone numbers are listed in the use and care materials for each appliance. Be prepared to provide the model and serial number of the item and the closing date on your home. Appliance warranties are generally valid for one year; refer to the literature provided by the manufacturer for complete information. Note: The warranty center number for Whirlpool is 1-866-233-854. For other appliances refer to the literature that came with your appliance.

Section XV: Miscellaneous, page 79 Winchester Homes controls and directs repair decisions, with ProHome managing the administrative details on behalf of you and Winchester. All approved warranty work is performed by Winchester’s subcontractors. Such repairs do not extend the warranty period on any item. Section XVI: Acknowledgement, page 80 Your signature on this form documents that your received a copy of the ProHome Homeowner’s Service Guide.



[The ProHome Homeowner’s Service Guide is included in its entirety following this page.]


®

Your Builder, not ProHome, is the explicit Warrantor of your home.

24-Hour Emergency Phone Number: 540-788-1114 or 866-593-2506 Office Phone Number: 540-788-1114

General Admin Email Address: [email protected]

Online Warranty Management Portal: http://metrodc.s1service.com

Office HoursMonday - Friday (8 am to 5 pm)

THE HOMEOWNER’SSERVICE GUIDE

PHI 15.4 (VASG)

DEFINITION BUILDER: Winchester Homes Inc. OWNER(S): ___________________________________________________

___________________________________________________ HOME ADDRESS: _____________________________________________ WARRANTY ID: PHI 15.4 (VASG) WARRANTY COMMENCEMENT: Loan Closing/Settlement

This Homeowner’s Service Guide PHI 15.4 (VASG) contains proprietary information of ProHome International, LLC. The reproduction of this material, in whole or in

part, without the express written consent of ProHome International, LLC is prohibited.

Copyright © 10/2014. All Rights Reserved.

This page intentionally left blank.

Table of Contents

i

TABLE OF CONTENTS Section I Procedure for Service Performance ......................................................................... 1 Section II PreClosing Orientation Walk-Through ................................................................... 5 Section III How to Use your Service Guide ................................................................................ 7 Section IV Requesting a Walk-Through and Registering Service Items ................................. 9

♦ Requesting a Walk-Through .............................................................................................. 9 ♦ Online Service Management System ............................................................................... 10 ♦ Workform ......................................................................................................................... 12

Section V Service Walk-Through and Next Steps .................................................................. 15

♦ Year 1 Customer Care Program ....................................................................................... 15 ♦ Service Repairs................................................................................................................. 16 ♦ Work Order Sign-Off ....................................................................................................... 18

Section VI Construction Defect Service Procedure ................................................................. 21 Section VII Supplemental Structural Service Procedure ......................................................... 23 Section VIII Emergency Service Procedure ................................................................................ 27 Section IX Service Conditions ................................................................................................... 29 Section X Service Performance Standards ............................................................................. 31

♦ Appliances ........................................................................................................................ 31 ♦ Asphalt ............................................................................................................................. 31 ♦ Attics ................................................................................................................................ 32 ♦ Cabinets ............................................................................................................................ 32 ♦ Caulking (Exterior and Interior) ....................................................................................... 33 ♦ Columns, Posts, or Piers ................................................................................................... 34 ♦ Concrete (Exterior, Interior and Garages) ....................................................................... 34 ♦ Countertops (Laminate, Marble/Granite, Tile and Corian( .............................................. 37 ♦ Decks ................................................................................................................................ 38 ♦ Doors (Exterior, Interior and Garage) ............................................................................. 40 ♦ Electrical System .............................................................................................................. 43 ♦ Exterior Components (Chimney, Masonry, Siding, Stucco, Trim and Paint) ................. 44 ♦ Fireplaces ......................................................................................................................... 48 ♦ Floor Coverings (Carpet, Hardwood, Resilient/Vinyl, and Tile/Brick/Marble/Stone) .... 48 ♦ Heating, Air Conditioning, Humidity Control and Ventilation ........................................ 52 ♦ Insulation System ............................................................................................................. 54 ♦ Interior Construction (Ceramic Tile, Drywall, Paint/Stain, and Wallpaper) ................... 54 ♦ Interior Stairs .................................................................................................................... 56 ♦ Landscaping ..................................................................................................................... 56 ♦ Mold ................................................................................................................................. 57 ♦ Plumbing (Water Supply, Fixtures and Sewer/Septic) .................................................... 58 ♦ Roofing & Gutters (Structure,Sheathing & Coverings,Gutters/Downspouts,Skylights) . 60 ♦ Site Work ......................................................................................................................... 62 ♦ Walls (Framing) .............................................................................................................. 63 ♦ Windows .......................................................................................................................... 63 ♦ Wood (Beams/Columns/Posts, Subfloor/Joists and Trim) .............................................. 64

TABLE OF CONTENTS (CONTINUED)

ii

Section XI Construction Defect Service .............................................................................. 66 Section XII 5-Year Supplemental Structural Service.......................................................... 72 Section XIII Non-Service Conditions ..................................................................................... 74 Section XIV Manufacturer’s Warranties .............................................................................. 78 Section XV Miscellaneous ...................................................................................................... 79 Section XVI Acknowledgement .............................................................................................. 80

PROCEDURE FOR SERVICE PERFORMANCE SECTION I

1

Your BUILDER, NOT ProHome, is the explicit Warrantor of your home under your LIMITED WARRANTY. This Service Guide is NOT a warranty.

PROCEDURE FOR

SERVICE PERFORMANCE

This Service Guide is designed to complement the HOME BUILDER’S LIMITED WARRANTY document (hereinafter referred to as the “LIMITED WARRANTY”), which was provided to you by your BUILDER. Warranty performance under your LIMITED WARRANTY shall be in accordance with your LIMITED WARRANTY and the Service Performance Standards and requirements stated herein.

PRECLOSING ORIENTATION WALK-THROUGH AND SERVICE

PERFORMANCE. A. PRECLOSING ORIENTATION WALK-THROUGH

Prior to closing or occupancy, the OWNER and a ProHome representative will conduct a PRECLOSING ORIENTATION WALK-THROUGH (hereinafter referred to as PreClosing Walk-Through) of the home and the property on which it is located. At that time, ProHome shall prepare and submit to BUILDER on ProHome forms, a listing of all defects noted by OWNER that do not meet the standards as listed in the current Residential Construction Performance Guidelines (as published by the National Association of Home Builders), including specific OWNER concerns regarding perceived differences with selection sheet items. The BUILDER will repair defects and review the contractual issues so listed. If an exception occurs, the OWNER will be notified by the BUILDER.

B. REQUEST FOR SERVICE PERFORMANCE - GENERAL

ProHome is your BUILDER'S Warranty Management Representative. All warranty related communications concerning your home are to be directed to ProHome. All requests for warranty service must be submitted to ProHome - IN WRITING. Service Items received more than thirty (30) days after the expiration of your warranty coverage will not be covered by your LIMITED WARRANTY. When OWNER contacts ProHome, the OWNER must provide ProHome with the following information:

1. OWNER Name, Community, Lot Number, Mailing Address and Phone Number 2. BUILDER'S Name 3. Settlement/Closing Date 4. Specific Nature of Warranty Service Performance Requested Your BUILDER’S warranty program is managed via an online warranty management system. This system allows individualized access for all warranty process participants (i.e. Builder, Subcontractors, Homeowner, and ProHome), thereby ensuring program

SECTION I PROCEDURE FOR SERVICE PERFORMANCE

2

transparency and performance accountability. The online system’s web address is http://metrodc.s1service.com. Here’s how you go about activating the Service Item registration portal: 1. Initiate the process by contacting ProHome. We will need to activate the Service

Item Registration Form before you can start registering your Service Items. You can either call the office at the phone number listed on the cover of this Service Guide or email our Admin Section ([email protected]) to initiate this process. Your request will be processed by our Admin Section during normal business hours (Monday through Friday, 8 am to 5 pm).

2. ProHome will inform you when the Service Item registration portal has been activated. This will be either during your phone call or via a reply email.

3. Log into system and register your Service Items.

In the event that you don’t have use of a computer, Service Items can be registered via a WorkForm that will be mailed to you. This form allows you to register your Service Items in your own handwriting. Realizing that a new home contains several thousand components and is constructed by numerous individual trade partners, there is the possibility that there will be conditions in your home that will require correction. Our commitment to you is to expeditiously and professionally process “Construction Defect” Service Items in accordance with the terms and conditions of the LIMITED WARRANTY, a copy of which has been provided to you by your BUILDER.

C. REQUEST FOR SERVICE PERFORMANCE – YEAR 1 CUSTOMER CARE WARRANTY PROGRAM All homes require ongoing maintenance to prevent premature deterioration, water intrusion, and to ensure adequate performance of the plumbing, electrical and Heating, Ventilation and Cooling (HVAC) systems. Please refer to the maintenance section of your Winchester/Camberley Homeowner’s Manual for detailed maintenance guidance. During the first year following closing, we will evaluate and, if appropriate, your BUILDER’S Subcontractors will remedy minor problems in your home that might not rise to the level of a Construction Defect under your LIMITED WARRANTY. The BUILDER has provided you an opportunity to have a 45-Day and 11-Month (“Final Inspection”) warranty term inspection. These inspections are for non-emergency Service Items and take place approximately 45 days and/or 11 months following your settlement/closing date. The procedures for emergencies are covered separately in this Service Guide. IT IS THE OWNER'S RESPONSIBILITY TO CONTACT ProHome TO SCHEDULE THE 45-DAY AND 11-MONTH WALK-THROUGHS AND TO REPORT ANY STRUCTURAL DEFECT WARRANTY CLAIMS. Our office’s phone number is located on the front of this LIMITED WARRANTY. Alternatively, you can also email our Administrative Section to request a walkthrough. The email address is [email protected].

Subject to the foregoing, service requests may be submitted for any issue in the home that does not meet the Service Performance Standards as listed in Sections X, Service Performance Standards, of this Service Guide during the first (1st) year of the home’s

PROCEDURE FOR SERVICE PERFORMANCE SECTION I

3

warranty period. Construction Defect claims (as defined in your LIMITED WARRANTY) may be submitted throughout the entire five-year period following settlement/closing of your home.

D. REQUEST FOR SERVICE PERFORMANCE – YEARS 2 THROUGH 5 (CONSTRUCTION DEFECT WARRANTY PERIOD) The Service Performance Standards contained in Section XI, Construction Defect Claims, of this Service Guide, are provided to assist in the determination of whether a condition might constitute a Construction Defect that is covered under the LIMITED WARRANTY. Where a performance guideline is not enumerated for the condition, we will use the other factors identified in your LIMITED WARRANTY to determine if a Construction Defect is present. Your BUILDER’S Construction Defect coverage is for a period of five years, which begins on the date of settlement/closing. IT IS THE OWNER'S RESPONSIBILITY TO CONTACT ProHome TO REPORT ANY CONSTRUCTION DEFECT WARRANTY CLAIMS. Our office’s phone number is located on the front of this Service Guide. Alternatively, you can also email our Administrative Section. The email address is [email protected]. Structural Service Items may be submitted throughout the ten-year period following settlement.

E. REQUEST FOR SERVICE PERFORMANCE – 5-YEAR SUPPLEMENTAL

STRUCTURAL LIMITED WARRANTY (YEARS 6 THROUGH 10) Your BUILDER’S 5-YEAR SUPPLEMENTAL STRUCTURAL LIMITED WARRANTY (hereinafter referred to as “SUPPLEMENTAL STRUCTURAL WARRANTY) coverage begins after your 5-year LIMITED WARRANTY period has expired. This SUPPLEMENTAL STRUCTURAL WARRANTY coverage is for a period of five years and encompasses years 6 through 10 following your initial settlement/closing of the home. This warranty provides coverage against structural defects. IT IS YOUR RESPONSIBILITY TO CONTACT ProHome TO REPORT ANY STRUCTURAL WARRANTY CLAIMS. Our office’s phone number is located on the front of this Service Guide. Alternatively, you can also email our Administrative Section. The email address is [email protected].

F. WARRANTY REPAIRS

All work undertaken to address an approved Service Items is performed by your BUILDER’S subcontractors. These subcontractors do not work for ProHome and they don’t have a contractual relationship with ProHome. However, please keep ProHome informed if you are dissatisfied with any subcontractor’s performance. ProHome will ensure your BUILDER is aware of your concerns so they can take the appropriate follow-up action.

FAILURE TO ALLOW REASONABLE ACCESS TO YOUR HOME TO A PROHOME REPRESENTATIVE, YOUR BUILDER, TRADE CONTRACTOR(S), OR ANY OTHER THIRD PARTY ACTING ON YOUR BUILDER’S BEHALF MAY RESULT IN YOUR BUILDER NOT HAVING ANY FURTHER OBLIGATIONS UNDER THE LIMITED WARRANTY. HOMEOWNER MUST PROVIDE ACCESS TO THE HOME DURING NORMAL WORKING HOURS – 8 AM to 5 PM MONDAY THROUGH FRIDAY. PLEASE ENSURE YOU CALL WITHIN THE SCHEDULED SERVICE PERIODS PROVIDED IN THIS SERVICE GUIDE TO REQUEST WARRANTY PERFORMANCE.

SECTION I PROCEDURE FOR SERVICE PERFORMANCE

4


PRECLOSING ORIENTATION WALKTHROUGH SECTION II

5

Your BUILDER, NOT ProHome, is the explicit Warrantor of your home under the LIMITED WARRANTY.

PRECLOSING ORIENTATION WALK-THROUGH

Prior to settlement/closing, OWNER and a representative from ProHome will conduct a PreClosing Walk-Through of the home and property.

♦ Our Responsibilities A ProHome representative will tour your home with you, noting areas of concern on the PreClose Orientation Attachment A Form (hereinafter referred to as the “Punch List”). A copy of this form is depicted on the next page. Our representative will also conduct an orientation of your home by demonstrating and educating you on specific components of your new home. For example, the representative will show you the locations of your electrical box, water shut-off valves, reset on the garbage disposal and many other functions within your home, and will introduce you to the ProHome Warranty Management System.

During the walk-through, your representative will list any defects pointed out by you on the Punch List that fail to meet the standards as listed in the current Residential Construction Performance Guidelines (published by the National Association of Home Builders), including specific OWNER concerns regarding perceived differences with selection sheet items. Your ProHome representative will discuss this form with you in its entirety. The completed form will be submitted to your BUILDER. You will also get to retain a copy of the Punch List. Pay particular attention to all items listed in Paragraph 1 of the PreClosing Orientation Form for “cosmetic” damage (e.g. nicks, chips, scratches, gouges, etc). Your LIMITED WARRANTY does not cover post settlement “cosmetic” damage to these items. See page 6 for a sample of this form.

Please note that during the PreClose Walk-Through the ProHome representative will "Tag and Note" areas of concern that do not meet local or national standards. Inspection standards such as normal lighting, required viewing distances, and heights will be strictly enforced.

♦ Your Responsibilities Pay particular attention during your walk-through to the specific items noted on the Punch List. Each concern or specific issue will be reviewed by the BUILDER and approved or rejected in accordance with your contract as well as building codes and construction standards. A copy of this completed form will be left with you after the Walk-Through. A sample of the PreClosing Orientation and PreClosing Orientation Attachment A Forms are depicted on the following page.

♦ Your BUILDER'S Responsibilities It is your BUILDER'S responsibility to correct only the approved work noted on the Punch List. ProHome does not perform or manage any of the work that is listed during your PreClosing Walk-Through. Any questions or concerns you have regarding incomplete work noted on the Punch List must be directed to your BUILDER.

Enjoy your new home. If you have any questions or concerns please do not hesitate to contact our office.

Section II PRECLOSING ORIENTATION WALKTHROUGH

6

PRECLOSING WALK-THROUGH FORMS

How To Use Your Service Guide Section III

7

HOW TO USE YOUR SERVICE GUIDE

This section will help you understand which items in your home are serviced under this Service Guide and which items are not serviced. Items not serviced under this Service Guide (Non-Serviced items) are considered homeowner maintenance and are the OWNER’S responsibility. Items serviced under this Service Guide are the responsibility of the BUILDER.

The following symbol will assist you in easily identifying SERVICE ITEMS that are the BUILDER’S responsibility to perform. All service items processed during the term of your LIMITED WARRANTY are listed in Section X (Service Performance Standards), Section XI (Construction Defect Service Procedure), or Section XII (Supplemental Structural Service Procedure) of this Service Guide and annotated with this symbol. The Service Performance Standards listed in this Service Guide are derived from the Residential Construction Performance Guidelines published by the National Association of Home Builders. In the event that no specific standard or tolerance contained in this Service Guide or the Residential Construction Performance Guidelines pertains to your Service Item, then generally accepted local building practices and standards shall apply.

This symbol denotes Service Items. The BUILDER is responsible for all items marked with this symbol. The number in bold underneath the symbol is the SERVICE IDENTIFICATION NUMBER. It is important that you use this number whenever registering a Service Item. The online system and WorkForm require this Service Identification Number to process and validate a service item.

Remember a SERVICE IDENTIFICATION NUMBER is required to process any Service Request.

XXI

XXI

BUILDER'S Symbol Indicating BUILDER’S Responsibility

Service Identification Number

SECTION III HOW TO USE YOUR SERVICE GUIDE

8


WALKTHROUGH AND SERVICE ITEM REGISTRATION SECTION IV

9

REQUESTING A WALK-THROUGH AND

REGISTERING SERVICE R EQUESTS IT IS THE OWNER'S RESPONSIBILITY TO CONTACT ProHome TO SCHEDULE THE 45-DAY AND 11-MONTH WALK-THROUGHS. Although the service registration process isn’t difficult, we suggest you follow these three (3) simple steps in order to streamline the process:

Verify the BUILDER’S Responsibility STEP 1♦ Walk through your home and document your Service Items. ♦ Before registering a Service Item with ProHome, it is important to verify that the

request exceeds the Service Performance Standards as outlined in Section X of this Service Guide.

♦ Check this Service Guide’s Table of Contents to locate the appropriate Service Performance Standard. EXAMPLE: Drywall, Electric or Plumbing.

Find the Service Identification Number STEP 2

♦ Locate the paragraph that addresses your Service Item specifically. ♦ Read through the Service Performance Standard section concerning your request. ♦ Determine that indeed your BUILDER is responsible. ♦ If you cannot locate the Service Identification Number – your Request is probably NOT

serviced by this Service Guide. ♦ If you locate the specific Service Item, note the Service Identification Number under the

Builder Icon. ♦ If your request is the BUILDER'S responsibility, it will have the BUILDER'S symbol

beside it. The symbol contains the Service Identification Number you must note in the online form or WorkForm in order to have your request for service processed.

♦ Remember, we cannot process a Service Request without a Service Identification Number.

Call ProHome STEP 3

♦ Contact our office during the 45-Day or 11-Month Walk-Through windows in order to schedule a warranty inspection.

♦ The online Service Item registration portal will be activated for you. ♦ Inform the ProHome representative if you don’t have use of a computer. Our

representative will ask you for the exact number of Service Items that you wish to register. This will tell us how long we need to schedule the appointment for your Walk-Through and how many WorkForms to mail to you.

Please remember, you cannot process a Service Item without a Service ID#.

Section IV WALKTHROUGH AND SERVICE ITEM REGISTRATION

10

ONLINE SERVICE MANAGEMENT SYSTEM The ProHome online service management system was created to provide transparency into the service management process. Unique login credentials are available for all service process stakeholders (Builder, Homeowner, Subcontractor, and ProHome). The web address for the online portal is http://metrodc.s1service.com. The online portal is only to be used by homeowners for registering their 45-Day or 11-Month Service Items. All Emergency issues must be called in to us so we can triage the situation with you. Our office phone number is located on the cover of this Service Guide. Once you have contacted our office, the service registration portal will be activated. This is evidenced by the fact that the second button from the top on the menu has been turned green. Here is a screen shot depicting this. Clicking on the Register Service Request Warranty Claims button will take you to the Service Item entry form. Here are the steps to register your service Service Items using this form: 1. Select the Category from the drop down list. The “Category” corresponds to the various

topical areas as listed under the Service Performance Standards in Section X of this Service Guide (e.g. Attic, Blacktop, Cabinets, etc.).

2. Select the proper Request Code from the drop down list. The “Request Code” is synonymous with the Service ID Number. The drop down list will depict the various Service ID Numbers for each of the Service Items listed under a specific Category. For example, a Service Item dealing with warping of cabinet drawer facings or cabinet doors is addressed under Service ID Number “CB1”. In this example you would select CB1.

3. Select the Problem Location from the drop down list (e.g. Master Bedroom, Kitchen, etc.).


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4. Enter a description of the Service Item in the Problem Description field. Be specific with your description.

5. If you would like to, you can upload a digital photo of your Service Item. Simply browse to

the location of the file on your computer and attach it. Make sure you give the picture a Caption name. This step is not required to process a Service Item. It is available to you if you wish to utilize it.

6. Save the Service Item by clicking on the green Save This Item button.

7. The system will save your entry. The Service Item that you just registered will be depicted at the bottom of the form. Here is an example:

8. Once your Service Item has been saved, the form will reset and you can register additional Service Items following the above listed procedures.

9. It is possible for you to exit out of the system and return at a later time to finish registering your Service Items. Simply click on the blue Exit button toward the bottom of the form. This will take you to the main menu screen. Click on the red End Your ProHome Session button. You can log back in at a later time, click on the green Register Service Request Warranty Claims button on the main menu and resume registering Service Items.

10. Once all of your desired Service Items have been registered, click on the red All Finished button. This button is located toward the bottom of the form on the right side. Important: the Service Item registration portal will close once you click on the All Finished button (i.e. you won’t be able to register additional Service Items). So make sure you have registered all of the Service Items that you wish to register.

11. The system will notify our office within seconds of you clicking the All Finished button. Our administrative staff will attempt to contact you within two (2) business days to schedule your Warranty Walk-Through.

SECTION IV WALKTHROUGH AND SERVICE ITEM REGISTRATION

12

WORKFORM (ONLY USED WITHOUT COMPUTER ACCESS) The WorkForm is only mailed to those individuals that don’t have use of a computer to register their Service Items using the online system. The WorkForm will be mailed to you by our office following your call to request a Walk-Through. Please keep in mind that your call to schedule a Walk-Through must occur during either of the Service Request Periods. You must complete the WorkForm to register all valid Service Items. Service Items cannot be added to the list once ProHome has completed the scheduled 45-Day or 11-Month Warranty Term Walk-Through.

IMPORTANT DIRECTIONS: Make sure you list all of the Service Items you would like to register on the WorkForm. The WorkForm must be completed prior to the start of the scheduled Warranty Walk-Through appointment. The time allotted for this appointment is to review each Service Item with you, to take digital photos of your Service Item(s) and to make warranty determinations based on the specific service standards listed in Section X (Service Performance Standards) in this Service Guide. Please provide your WorkForm to the ProHome representative when he/she arrives at your home for the appointment. DO NOT MAIL THE COMPLETED FORM BACK TO OUR OFFICE. RETAIN THE COMPLETED FORM UNTIL YOUR APPOINTMENT. Complete the ProHome WorkForm with the following information:

A sample of the ProHome Workform is located on the next page.

♦ Service Claim Identification Number - This is the alpha numeric ID located below the BUILDER symbol

♦ Location of Problem - Example: Front Door

♦ Description of Problem - Example: Doesn’t latch


13

ProHome® WORKFORM

SECTION IV WALKTHROUGH AND SERVICE ITEM REGISTRATION

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SERVICE WALK-THROUGH AND NEXT STEPS SECTION V

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SERVICE WALK-THROUGH & NEXT STEPS

(YEAR 1 CUSTOMER CARE PROGRAM) Here is a quick synopsis of the steps that will be followed from the Service Term Walk-Through to the scheduling of approved warranty work:

♦ ProHome will review your Service Item(s) with you and make a warranty determination based on the performance standards listed in the Service Performance Standards section of this Service Guide.

♦ Actual warranty work will not be performed during the Warranty Term Walk-Through. ♦ Non-Service items will be discussed with you at the Walk-Through. These items are

considered maintenance and are the responsibility of the OWNER. ♦ ProHome meets weekly with your BUILDER to review all Service Items presented by

homeowners during the previous week and to receive specific subcontractor assignments from your BUILDER for all serviceable items. Your ProHome representative will review our BUILDER Meeting date with you.

♦ Our Administrative Section will contact you following the weekly BUILDER Meeting to schedule a work date with you for all approved Service Items.

SECTION V SERVICE WALK-THROUGH AND NEXT STEPS

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SERVICE REPAIRS ProHome will contact you within approximately 48 business hours following the weekly Builder Meeting to schedule your approved warranty repairs. All warranty repair work must be scheduled on Monday through Friday between the hours of 8:00 a.m. to 5:00 p.m.; excluding holidays. Please understand that work delays may occur due to ordering of materials, supply availability and weather conditions. Some work assignments may require multiple trips to your home. Additional scheduling will be determined at the mutual convenience of all the parties involved. All approved warranty work is scheduled not sooner than 5 days from the day that ProHome contacts you to schedule a work day. Why schedule 5 days out? The reason is so you have the flexibility of selecting a work date(s) that best accommodate your schedule. This also provides the assigned Subcontractor some lead time to accommodate your work date. In effect, the Subcontractor attempts to schedule around the date/time that works best for you. ProHome utilizes the following procedures when scheduling your work date, in order to ensure a successful appointment:

1. We coordinate a work date approximately 5 days out with the OWNER 2. We immediately generate and send a work ticket to the assigned Subcontractor. 3. We call the Subcontractor the same day to confirm receipt of the work ticket. 4. The online system automatically generates a work reminder notice to the assigned

Subcontractor three (3) days prior to the scheduled work date. 5. ProHome contacts the Subcontractor to confirm receipt of the work ticket. 6. ProHome will contact you on the day of the scheduled warranty work to confirm that

the assigned Subcontractor(s) is/are showing up. 7. If a Subcontractor has not arrived yet, or notified you of their delay, ProHome will

immediately contact that Subcontractor to inquire about their delay and remind them of their scheduled warranty work obligations.

8. ProHome will notify your BUILDER not later than the next business day following your scheduled work date if a Subcontractor failed to show up for their scheduled work and failed to contact you regarding their inability to make their scheduled appointment.

Unfortunately, it is likely that sometime during your warranty term you will experience the frustration of a missed appointment or some other problem with a scheduled service repair. If this happens ProHome will notify and work with your BUILDER to best facilitate a timely resolution to the missed appointment. If you cancel appointments for warranty work or are unable to make your home available to workers on the scheduled day(s), the work will have to be rescheduled for a later date. Please note that failure to make your home available to the BUILDER or the BUILDER’S Subcontractor(s) for approved warranty work can result in that warranty work being

Scheduling Procedure

Work Performance


17

considered complete (i.e. the Service Item(s) are considered completed) due to your refusal to accept the reasonable efforts of the BUILDER or the BUILDER’S Subcontractors to schedule and complete the warranty work in a timely manner. ProHome cannot control the manner in which the BUILDER’S representative(s) or the BUILDER’S Subcontractor(s) perform work in regard to quality, timeliness, or any other aspect of their performance or non-performance concerning any particular Service Item or group of Service Items. ProHome will assist you in whatever way we can. Please feel free to contact us during regular office hours to discuss Subcontractor work assignments.


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WORK ORDER SIGN-OFF You will be asked to review and acknowledge the completion of the warranty work performed by the BUILDER or the BUILDER’S Subcontractor(s). This can be accomplished in one of two ways. You can either sign the Work Order provided to you by the technician following the completion of the scheduled work or you can log into the online system and digitally sign off on the Work Order. Ensuring that all completed Work Orders have been signed off on by you is a critical step in the quality control process. In the event that a Subcontractor didn’t obtain a sign-off on a Work Order from you, our Administrative Section will contact you to confirm that the work was completed and to request that you log into the online system and digitally sign off on each Work Order. There are a number of ways to get to the proper place in the online system in order to provide a digital sign-off on a Work Order. Here is a brief overview of one way that this can be done: 1. Log into your online account. 2. Click on the top button on the main menu labeled List Service Requests. 3. This will take you to the Information page for your home. Toward the bottom of the screen

will be a listing of the Request for Service (“RFS”) that you generated and the type of request that it was (e.g. 45-Day or 11-Month). Click on the Details button located on the far right side. Here is a screen shot of this area:

4. This will take you to the screen that shows the individual Work Orders that fall under this

“RFS” number, which in this example is #1032. To sign off on the Work Order click the Details button located on the far right side of the Work Order. Here’s a screen shot of this area:

5. This will take you to the screen that shows the details of this individual Work Order. Half

way down this screen is a blue menu bar with the H/O Sign-Off button. Click on this button.


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6. This will display a new menu bar in the middle of the screen. Enter your login password in the field and click on the green Confirm Sign-Off button. This process ensures you have provided a secure and legal digital signature. Once you click the sign-off button it will return you to the previous screen and the system will now display a date under the “Date Closed” column.


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CONSTRUCTION DEFECT SERVICE PROCEDURE SECTION VI

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FIVE-YEAR CONSTRUCTION DEFECT SERVICE

PROCEDURE Your LIMITED WARRANTY provides coverage against construction defects in your home for a period of five years following your closing/settlement date. The five-year construction defect warranty coverage is outlined in your LIMITED WARRANTY. Refer to Section XI, Construction Defect Claims, in this Service Guide for the associated performance standards. Your LIMITED WARRANTY defines a construction defect(s) as “…a condition in the materials or workmanship used in constructing the home that materially affects the structural integrity of the home; or, has an obvious and material negative impact on the appearance of the home; or, jeopardizes the life or safety of the occupants of the home; or results in the inability of the home to provide the functions that can reasonably be expected in a home.” The following are evaluated under your home’s construction defect warranty program, subject to the terms and limitations of your BUILDER’S LIMITED WARRANTY:

♦ Specific Water Intrusion and Interior Leaks ♦ Arches ♦ Floor Systems ♦ Foundation ♦ Lintels and Headers ♦ Roof Framing ♦ Structural Columns ♦ Load-Bearing Walls and Partitions

SERVICE ITEM NOTIFICATION PROCEDURES Notify ProHome immediately by phone when you suspect a construction defect in your home. The phone number to our office is located on the cover of this Service Guide. Provide us a description of the type of construction defect (e.g. foundation system and footings, beams, girders, etc.), the location of the problem and the nature of the problem. ProHome will immediately notify your BUILDER and coordinate the next steps. The Administrative Section will activate the online portal so you can register your Service Item in writing. It is imperative that any structural service item be registered in writing. If you do not have the use of a computer a WorkForm will be mailed to you.

ONLINE SERVICE ITEM REGISTRATION The procedure for registering a structural defect item is essentially the same as the guidance previously provided in this Service Guide. Here is a brief review:

1. Log into the system.

SECTION VI CONSTRUCTION DEFECT SERVICE PROCEDURE

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2. Click on the green button labeled Register Service Request Warranty Claims (2nd from the top). If this button isn’t green then the portal hasn’t been activated. Please call ProHome to have the portal activated.

3. From the Category drop down menu select “Construction Defect” 4. From the Request Code drop down menu select the appropriate Service ID Number

corresponding to the load bearing element involved (e.g. foundation system and footings, beams, girders, etc.)

5. From the Problem Location drop down menu select the appropriate location 6. In the Problem Description box enter a description of the structural defect 7. Attach a digital photo of your structural defect Service Item. This step is highly

encouraged if you have the capacity to do so. 8. Click the green Save button to save this Service Item. 9. Click the All Finished button to complete the Service Item registration process. The

online system will notify our office almost immediately that you have finished registering your Service Item.

WORKFORM SERVICE ITEM REGISTRATION If you don’t have use of a computer the Service Item must be registered using the ProHome provided WorkForm. This WorkForm will be mailed to you so you can register the structural defect Service Item. Here’s a brief overview of how to do this:

1. Under the form’s Claim ID column list the appropriate construction defect Service ID Number corresponding to the appropriate issue (e.g. foundation system and footings, beams, girders, etc.).

2. Under the Location column list the location of the defect (e.g. attic, foundation at back of house, etc.).

3. Under the Description column provide a brief description of the problem.

SERVICE ITEM INSPECTION ProHome will coordinate with your BUILDER regarding the scheduling of an inspection of your construction defect item. The purpose of the inspection is to allow ProHome to review your construction defect Service Item, to document the Service Item with a digital photo/video and to make a warranty determination based on the applicable Service Performance Standard. ProHome will then meet with your BUILDER to review our findings. Your BUILDER may require a more in depth inspection by a specialist to evaluate/confirm the existence of a construction defect. Use of an independent inspector is at the discretion of your BUILDER. If the determination is made that a construction defect exists then the defect will be remediated. If the determination is made that the Service Item does not meet the criteria of a construction defect then the Service Item will be deemed Non-Serviceable and the Service Item will be denied. SCHEDULING THE WORK If the construction defect Service Item is deemed Serviceable, then ProHome will contact you to schedule the repair work. Depending on the scope of the repair work, the remediation process could take several days to complete. To the greatest extent possible, the work will be scheduled for consecutive days. All work will be scheduled Monday through Friday from 8 a.m. to 5 p.m..

SUPPLEMENTAL STRUCTURAL SERVICE PROCEDURE SECTION VII

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FIVE-YEAR SUPPLEMENTAL STRUCTURAL

LIMITED WARRANTY SERVICE PROCEDURE Your BUILDER’S SUPPLEMENTAL STRUCTURAL WARRANTY provides warranty coverage against structural defects in your home for a period of five years following the expiration of your initial 5-year LIMITED WARRANTY. The SUPPLEMENTAL STRUCTURAL WARRANTY coverage, including transferability as a result of the resale of the home, is outlined in your SUPPLEMENTAL STRUCTURAL WARRANTY provided to you by your Community Sales Manager. A structural defect is actual physical damage to load-bearing portions of the home caused by failure of such load-bearing portions, which affect their load-bearing function to the extent that the home becomes unsafe, unsanitary, or otherwise unlivable. The following components of your home are considered “load bearing” and are covered under your BUILDER’S SUPPLEMENTAL STRUCTURAL WARRANTY:

♦ Foundation systems and footings ♦ Beams ♦ Girders ♦ Lintels ♦ Columns ♦ Load-bearing walls and partitions ♦ Load-bearing floor systems ♦ Roof framing systems.

The following are examples of “non load-bearing” elements in your home which are deemed NOT to have Structural Defect potential and are not covered under your BUILDER’S SUPPLEMENTAL STRUCTURAL WARRANTY:

♦ Non load-bearing partitions and walls; ♦ Wall tile or paper, etc.; ♦ Plaster, laths, or drywall; ♦ Flooring and subflooring material; ♦ Brick, stucco, stone or veneer; ♦ Any type of exterior siding; ♦ Roof shingles, sheathing, and tar paper; ♦ Heating, cooling, ventilating, plumbing, electrical (including low-voltage electrical) and

mechanical systems; appliances, fixtures or items of equipment; ♦ Doors, trim, cabinets, hardware, insulation, paint, stains; and ♦ Basement and other interior floating, ground supported concrete floor slabs.

SECTION VII SUPPLEMENTAL STRUCTURAL SERVICE PROCEDURE

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YOUR OBLIGATIONS You are responsible for maintaining the home/property in a reasonable manner in order to prevent unnecessary deterioration, including water intrusion, and to make certain that the systems in the home function properly. SERVICE ITEM NOTIFICATION PROCEDURES Notify ProHome immediately by phone when you suspect a structural defect in your home. The phone number to our office is located on the cover of this Service Guide. Provide us a description of the type of structural defect problem (e.g. foundation system and footings, beams, girders, etc.), the location of the problem and the nature of the problem. ProHome will immediately notify your BUILDER and coordinate the next steps. The Administrative Section will activate the online portal so you can register your Service Item(s) in writing. It is imperative that any structural Service Item(s) be registered in writing. If you do not have the use of a computer a WorkForm will be mailed to you.

ONLINE SERVICE ITEM REGISTRATION The procedure for registering a structural defect Service Item is essentially the same as the guidance previously provided in this Service Guide. Here is a brief review:

1. Log into the system. 2. Click on the green button labeled Register Service Request Warranty Claims (2nd from

the top). If this button isn’t green then the portal hasn’t been activated. Please call ProHome to have the portal activated.

3. From the Category drop down menu select “Structural Defect” 4. From the Request Code drop down menu select the appropriate Service ID Number

corresponding to the load bearing element involved (e.g. foundation system and footings, beams, girders, etc.)

5. From the Problem Location drop down menu select the appropriate location 6. In the Problem Description box enter a description of the structural defect 7. Attach a digital photo of your structural defect Service Item. This step is highly

encouraged if you have the capacity to do so. 8. Click the green Save button to save this Service Item. 9. Click the All Finished button to complete the Service Item registration process. The

online system will notify our office almost immediately that you have finished registering your Service Item.

WORKFORM SERVICE ITEM REGISTRATION If you don’t have use of a computer the Service Item must be registered using the ProHome provided WorkForm. This WorkForm will be mailed to you so you can register the structural defect Service Item. Here’s a brief overview of how to do this:

4. Under the form’s Claim ID column list the appropriate structural defect Service ID Number corresponding to the appropriate issue (e.g. foundation system and footings, beams, girders, etc.).

SUPPLEMENTAL STRUCTURAL SERVICE PROCEDURE SECTION VII

25

5. Under the Location column list the location of the defect (e.g. attic, foundation at back of house, etc.).

6. Under the Description column provide a brief description of the problem.

SERVICE ITEM INSPECTION ProHome will coordinate with your BUILDER regarding the scheduling of an inspection for a valid structural defect Service Item. Purpose of the inspection is to allow ProHome to review your structural defect Service Item and to document the Service Item with a digital photo/video. ProHome will then meet with your BUILDER to review our findings. Your BUILDER may require an independent engineering inspection to evaluate/confirm the existence of a structural defect. Use of an independent engineer is at the discretion of your BUILDER. If the determination is made that a structural defect exists then the defect will be remediated. If the determination is made that a structural defect does not exist then the Service Item will be deemed Non-Serviceable and the Service Item will be denied. SCHEDULING THE WORK If the structural defect Service Item is deemed warrantable, then ProHome will contact you to schedule the repair work. Depending on the scope of the repair work, the remediation process could take several days to complete. To the greatest extent possible, the work will be scheduled for consecutive days. All work will be scheduled Monday through Friday from 8 a.m. to 5 p.m..

SECTION VII SUPPLEMENTAL STRUCTURAL SERVICE PROCEDURE

26


EMERGENCY SERVICE PROCEDURE SECTION VIII

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EMERGENCY SERVICE PROCEDURE ProHome understands that not all situations requiring immediate attention happen during normal business hours. Therefore, your BUILDER has provided you with the ProHome Emergency Assistance number. Do not contact the Subcontractors directly if you have an emergency. Call our office at the number listed on the cover of this Service Guide to report your emergency situation. We will assist you in triaging the situation, documenting your emergency and taking the appropriate follow on action. To help ProHome serve you better, please observe the procedures outlined in this section when reporting any emergency to us.

AN EMERGENCY includes: 1. Total Electrical Outage. Ensure the electrical grid isn’t down by checking with your utility

company before reporting this situation to ProHome. 2. Electrical Sparks. 3. Total Loss of Heat. Applicable when the outside temperature is below 45 degrees

Fahrenheit. 4. Gas Leak. Contact your utility company and then ProHome if the leak is at the furnace or

water heater supply lines. If you have a gas leak, leave your home immediately and do not use the phone in your home.

5. Water Leak Requiring Main Water Shut-Off Valve To Be Turned Off. 6. Non-Operable Exterior Passage Door or Lock

Before calling the ProHome Emergency Assistance number, please check the following items:

HEATING AND COOLING A. Breaker Box

- Check for a switch that may need resetting. A tripped breaker must be turned all the way off and then back to reset.

B. Thermostat Setting - To cool the home, the system switch must be on "AC" and the fan switch should

be on "Auto". To heat the home, the system switch must be on "Heat" and the fan switch should be on "Auto".

C. Pilot Light - If the pilot light is out, follow the instructions on the furnace or in the

manufacturer’s literature to re-light it. Some furnaces have electronic ignition, which does not require a manual relighting of the pilot light.

D. Gas Valve in “On” Position - This is the last step in lighting the pilot light and is frequently overlooked.

E. Bottom Cover - Generally, the furnace fan will not operate if the bottom cover panel is not

properly closed. The bottom cover panel restrains (hold in) a sensor button

If you feel you are facing a life threatening emergency, call 911 or your local authorities.

NOTE: Air conditioner outage is not considered an emergency. Air conditioning problems will be addressed by the BUILDER’S Subcontractor during normal business hours in the order they were reported in.

SECTION VIII EMERGENCY SERVICE PROCEDURE

28

indicating that the panel is closed; this is similar to the mechanics of a clothes dryer door.

F. Manual Electric Switch “On” - This looks like a light switch and is located on the side or near the furnace, next

to the fuse. G. Heat Pumps

- In the “Heat” mode, the heat pump may not be able to supply sufficient heat BTUs in very cold weather conditions. Switching to auxiliary heat may be required.

PLUMBING, GAS OR WATER LEAKS A. Gas Leaks

- Gas leaks are to be reported immediately to your local GAS SERVICE COMPANY. The reporting of this emergency to the ProHome 24-Hour Emergency Assistance number should be secondary to the call made to your local GAS SERVICE COMPANY.

B. Water Shut-Off Valves - Individual water shut-off valves are located behind toilets and under sinks. Use

these valves immediately when shutting down the water supply to a particular fixture or appliance. As long as you can isolate a leak with the individual shut-off valve(s), these types of issues will be only addressed during normal business hours.

C. Home Main Water Shut-Off - The home’s main water supply can be shut-off supplying all water throughout the

home. This valve is normally located in the basement or crawl space of the home on the wall nearest the street.

D. Exterior Water Shut-Off - The City Water Service can be shut off to eliminate all water supplied to the

home from the street. This is usually located outside in the front of the home near the street.

ELECTRICAL A. Breaker Box

- Always check the main breaker and each of the individually labeled breakers in the breaker box before calling. Tripped breaker(s) will be only addressed during normal business hours.

B. Ground Fault Circuit Interrupt (GFCI) and Arc Fault Circuit Interrupt (AFCI) Switches - Always check all GFCI and AFCI switches prior to calling. Tripped GFCI

and/or AFCI switches will be only addressed during normal business hours.

WATER LEAKS − Immediately collect the water entering the home by using buckets, pans, towels,

or other means to prevent further damage from the water. A water leak in your home is considered an emergency and ProHome should be contacted immediately.

If you have any questions as to the validity of your "EMERGENCY", we ask that you utilize ProHome's Emergency Assistance Number located on the front of this Service Guide.

SERVICE CONDITIONS SECTION X

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SERVICE CONDITIONS ♦ LIMITED WARRANTY Term

Your LIMITED WARRANTY and this ProHome Service Guide only cover items, or components, of your home specifically described herein and that are actually reported to ProHome within the term of you warranty period. The procedures detailed in this Service Guide are applicable for processing any Service Item.

♦ Covered Parties

Your LIMITED WARRANTY and this ProHome Service Guide are extended to the Homeowner(s) named above, hereinafter, individually and collectively referred to as OWNER who is/are the initial OWNER(s) of the home by the BUILDER of the home. This ProHome Service Guide is transferable to subsequent OWNER(s) of the home if BUILDER so acknowledges in writing to ProHome. Please refer to your LIMITED WARRANTY, Subsequent Home Buyer Acknowledgement and Transfer page, for the procedures to transfer your LIMITED WARRANTY to a subsequent home buyer.

♦ Covered Warranty Items

BUILDER warrants solely to the OWNER, subject to the guidelines and Service Performance Standards stated in this Service Guide (and specifically including all terms and conditions listed in the LIMITED WARRANTY), that for the term of the LIMITED WARRANTY, the home will be free of the construction defects noted in the LIMITED WARRANTY and that Serviceable Items will be the BUILDER'S responsibility.

The Service Performance Standards outlined in the next section have been developed and accepted by the residential construction industry in general. While it is virtually impossible to develop performance standards for each possible deficiency, the construction industry and ProHome have attempted to isolate the most common actual physical damage deficiencies that occur and in so doing, list them for your convenience. Where a specific Service Performance Standard has not been specified, the guidelines found in the publication Residential Construction Performance Guidelines for Professional Builders & Remodelers, published by the National Association of Home Builders (NAHB), will apply. Copies of this publication may be ordered through most online book retailers, or purchased directly from the NAHB Bookstore by calling 1-800-223-2665. If no specific Service Performance Standard, tolerance or guideline is contained in this Service Guide or the Residential Construction Performance Guidelines regarding a Service Item that you have submitted, then generally accepted local building practices and standards shall apply.

SECTION X SERVICE CONDITIONS

30


APPLIANCES – ASPHALT SECTION X

31

APPLIANCES

It is important to read and follow all manufacturers' requirements for each appliance in your home. It is your responsibility to report any problem with any appliances directly to the appliance service representative. The phone number is usually located in the lower corner of the back page of the appliance OWNER'S manual. Manufacturer’s Limited Warranty The appliances in your home are warranted directly by the appliance manufacturer NOT your BUILDER. Either during the PreClosing Walk-Through, Closing or prior to Occupancy; you will receive the manuals and/or warranties for your appliances from your BUILDER. You must complete all of the appropriate registrations and submit them to the appropriate manufacturer. Do NOT send the appliance registrations to ProHome or your BUILDER. Manufacturer’s Service If you have a problem with one of your appliances, call the manufacturer’s customer service number listed in the manufacturer's manual/warranty. Be ready to supply the following information to the manufacturer’s service representative.

1. Name, address and phone number 2. Date of Warranty Commencement -Closing of Escrow or Occupancy (whichever

occurred first) 3. Brief description of the type of problem you are experiencing 4. The serial number and model number of your appliance

ASPHALT Asphalt is a flexible and specialized surface. Like any other surface in your home, it requires protection from things that can damage it. Over time, the effects of weather and earth movement will cause minor settling and cracking of asphalt. These are normal reactions to the elements and do not constitute improperly installed asphalt or defective material. The grade along the side of the driveway should be maintained properly to prevent settlement cracks from forming. The following are specifically excluded from the LIMITED WARRANTY and are OWNER maintenance responsibilities:

1. Depressions or cracks caused by heavy equipment, such as moving vans, school buses,

garbage trucks or delivery vehicles. 2. Surface damage resulting from chemicals or solvents causing the breakdown of the

bituminous mixture that surrounds the aggregate in blacktop. 3. "Turn marks" created by vehicle wheels stopping or turning. Hot weather conditions

combined with new pavement can cause these "turn marks". Asphalt becomes more resistant to turn marks with age.

- Longitudinal or transverse cracks exceeding 1/16 inch in width or vertical displacement in asphalt driveways are considered excessive. BUILDER will take appropriate action as required to repair this deficiency during the first year of the LIMITED WARRANTY.

AS1

SECTION X ASPHALT – ATTICS – CABINETS

32

- Standing water greater than 3/8 inch in depth remaining on the surface 24 hours after a rainfall. BUILDER will take appropriate action as required to repair the deficiency during the first year of the LIMITED WARRANTY.

- Aggregate of asphalt coming loose. BUILDER will take appropriate action as required to repair the deficiency during the first year of the LIMITED WARRANTY; unless it is caused by chemicals, solvents and/or oils.

BUILDER shall perform all asphalt repairs by patching. It is important to understand that repairs, patches and blending will be noticeable. BUILDER is not responsible for the inevitable differences in color between the patch and the original surface.

ATTICS

- Building Codes, Standards and Regulations require that the BUILDER provide a ventilation system in your attic with an appropriate total roof vent area. The BUILDER is responsible for the workings of the appropriate ventilation systems and their compliance with all local building codes. Down ventilation is unacceptable. BUILDER will take appropriate action as required to repair this deficiency during the term of the LIMITED WARRANTY.

- Attic vents and louvers shall not leak. However, infiltration of wind-driven rain or

snow is not considered a leak and is beyond the BUILDER’S control. BUILDER will take appropriate action as required to repair the deficiency during the term of the LIMITED WARRANTY.

- Exhaust fans should not discharge into the attic. Fans shall vent to the outside in

accordance with prevailing codes. BUILDER will take appropriate action as required to repair the deficiency during the term of the LIMITED WARRANTY.

CABINETS All cabinet doors, drawers and other operating parts that do not function as designed are deficiencies ONLY if they are reported during the PreClosing Walk-Through. The BUILDER will ONLY take corrective action, as necessary, to correct these deficiencies if they are listed on the Punch List.

- Warping of any cabinet drawer facings or cabinet doors, which exceed 1/4 inch

when measured from the face of the cabinet frame to the further most point of warpage on the drawer or door front in a closed position, is considered a deficiency; providing humidity and moisture levels in the home have been maintained in accordance with the recommended levels suggested by the cabinet manufacturer. BUILDER will take appropriate action as required to repair the deficiency during the first year of the LIMITED WARRANTY.

CB1

AT1

AS2

AS3

AT2

AT3

CABINETS SECTION X

33

- Cabinet faces more than 1/8 inch out of line, and cabinet corners more than 3/16 inch out of line are considered excessive. BUILDER will take appropriate action as required to repair the deficiency during the first year of the LIMITED WARRANTY.

- Cabinet Doors and Cabinet Drawer Faces shall not crack. BUILDER shall repair or

replace the affected item during the first year of the LIMITED WARRANTY. BUILDER is not responsible for a perfect match in wood grain or stain or for discontinued materials.

- Gaps that exceed 1/4 inch between the cabinet and wall or ceiling surfaces are

considered excessive and will be corrected by BUILDER during the first year of the LIMITED WARRANTY.

- A cabinet door will not stay closed. BUILDER will adjust or replace the door

catches or closing hardware One Time Only during the first year of the LIMITED WARRANTY to meet this performance guideline.

- Individual cabinets should not be more than 3/16 inch out of level. BUILDER will take appropriate action as required to repair the deficiency during the first year of the LIMITED WARRANTY.

- Cabinet frames, when measured diagonally from corner to corner, should not be out of square by more than ¼ inch. BUILDER will take appropriate action as required to repair the deficiency during the first year of the LIMITED WARRANTY.

- Cabinet doors should align so that gaps between doors don’t deviate more than 1/8 inch from top to bottom. BUILDER will take appropriate action as required to repair the deficiency during the first year of the LIMITED WARRANTY.

CAULKING Exterior Caulking

- Exterior caulk around vents, doors, windows and service line openings should not allow water intrusion. BUILDER will repair leaking caulk joints or cracks, ONE TIME ONLY, during the first year of this LIMITED WARRANTY.

Interior Caulking

The BUILDER will apply the initial caulking to your new home where required. Interior caulking cracks and gaps will only be addressed by BUILDER if they are identified by OWNER during the PreClosing Walk-Through and listed on the Punch List. Properly

CB3

CB4

CB5

CB6

CB7

CB8

CK1

CB2

SECTION X COLUMNS, POSTS, OR PIERS – CONCRETE

34

installed caulking will eventually shrink and crack and is not covered under this LIMITED WARRANTY. Maintaining the caulking in the home is the OWNER’S responsibility.

COLUMNS, POSTS, OR PIERS

- An exposed wood column should not bow or be out of plumb more than 3/8 inch in 8 feet. BUILDER will repair such a deficiency during the first year of the LIMITED WARRANTY. Wood columns may become distorted as part of the drying process. Bows and other imperfections cannot be prevented. Also refer to Sections XI and XII in this Service Guide, as applicable.

- An exposed concrete column should not have a bow that exceeds 1 inch in 8 feet

or be out of plumb in excess of 1 inch in 8 feet. BUILDER will correct this deficiency during the first year of the LIMITED WARRANTY. Also refer to Sections XI and XII in this Service Guide, as applicable.

- Masonry columns or piers should not be out of plumb in excess of 1 inch in 8

feet. BUILDER will take corrective action as required to repair this deficiency during the first year of the LIMITED WARRANTY. Also refer to Sections XI and XII in this Service Guide, as applicable.

- Steel posts will not be out of plumb in excess of 3/8 inch in 8 feet when measured vertically. BUILDER will take corrective action as required to repair this deficiency during the first year of the LIMITED WARRANTY. Also refer to Sections XI and XII in this Service Guide, as applicable.

CONCRETE

Exterior Concrete Flatwork including driveways, patios, sidewalks, and garage floors, as well as exterior walls including retaining walls, foundations and footings or poured concrete stoops and steps are all considered exterior concrete in this LIMITED WARRANTY. Exposed concrete walls should not have surface imperfections (e.g. pits, surface voids or similar imperfections) that are larger than 1 inch in diameter or 1 inch in depth. BUILDER will patch the affected area, which likely won’t match the color or texture of the surrounding concrete. These types of surface voids are not structurally significant and BUILDER will ONLY take corrective action, as necessary, to correct these surface deficiencies if they are listed on the Punch List during the PreClosing Walk-Through.

- BUILDER will correct any concrete stoops and/or steps that settle, separate or heave in excess of 1 inch from the house structure during the first year of the LIMITED WARRANTY.

- Water shall drain off outdoor stoops and steps within 24-hours after rain. BUILDER will take appropriate action as required to repair the deficiency during the first year of the LIMITED WARRANTY.

CP2

CP3

CP4

CP1

CO1

CO2

CONCRETE SECTION X

35

- Sidewalk and driveway cracks (outside of control joints) that exceed ¼ inch in width or ¼ inch in vertical displacement shall be repaired by BUILDER during the first year of the LIMITED WARRANTY. Patching is considered acceptable as a repair method and it may not match the surrounding concrete in color and texture.

- BUILDER shall repair adjoining concrete sections, such as sidewalks and other

exterior concrete flatwork, which have deviated in height by more than ½ inch during the first year of the LIMITED WARRANTY. Lift or settlement at these junctions is caused by seasonal fluctuations in moisture and temperature. BUILDER will only make repairs after the effects of the current seasonal fluctuations have subsided and a true determination of the repair can be made. The repaired area may not match the existing floor in color and texture.

- Standing water that is 3/8 inch deep on sidewalks 24-hours after the end of a rain

is considered excessive. BUILDER will take appropriate action as required to repair the deficiency during the first year of the LIMITED WARRANTY. The repaired area may not match the existing floor in color and texture.

- Efflorescence visible on a poured concrete basement wall, concrete block wall or

crawl space wall which is caused by a water leak (due to actual flow and accumulation of water) into the structure is a deficiency. BUILDER will repair the wall to stop the leak into the structure during the first year of the LIMITED WARRANTY. Efflorescence is a normal condition caused by moisture reacting with the soluble salts in concrete and forming harmless carbonate compounds on the surface of concrete. The mere presence of efflorescence without a water leak is not a deficiency.

- Cracks greater than ¼ inch in width in concrete footings are considered

excessive. BUILDER will repair using material designed to fill cracks in concrete during the first year of the LIMITED WARRANTY. The repaired area may not match the existing floor in color and texture.

Interior Concrete

Interior concrete includes floors, basement walls, foundation walls and crawl space walls. Small gaps and voids between the concrete floor and concrete walls may expand or contract and are considered to be normal. Hairline cracks, “spider” cracks, minimal stress and curing cracks, and separation or movement at control (expansion and contraction) joints in interior concrete floors are normal and are not covered under this LIMITED WARRANTY. Exposed concrete walls should not have surface imperfections (e.g. pits, surface voids or similar imperfections) that are larger than 1 inch in diameter or 1 inch in depth. BUILDER will patch the affected area, which likely won’t match the color or texture of the surrounding concrete. These types of surface voids are not structurally significant and BUILDER will ONLY take corrective action, as necessary, to correct these surface deficiencies if they are listed on the Punch List during the PreClosing Walk-Through.

CO6

CO4

CO5

CO7

CO3

SECTION X CONCRETE

36

- Cracks exceeding 3/16 inch in width or 3/16 inch in vertical displacement will be repaired by BUILDER during first year of LIMITED WARRANTY if the slab is in conditioned space or the crack interferes with the installation of finish flooring. BUILDER will repair using a material designed to fill cracks in concrete. The repaired area may not match the surrounding slab floor in color and texture.

- Dampness caused by water or moisture intrusion through basement walls and floors is unacceptable. The BUILDER is not responsible for dampness caused by condensation of water vapor on cool walls and floors. The BUILDER will repair the affected basement wall or floor to prevent water intrusion during the first year of the LIMITED WARRANTY.

- Excessive powdering, dusting, or chalking of concrete surfaces is a deficiency.

This should not be confused with normal surface dust that may accumulate for a short period. BUILDER will take whatever corrective action is necessary during the first year of the LIMITED WARRANTY to treat, repair or resurface defective areas.

- Concrete floors in rooms designed for habitability shall not have pits, depressions

or area of unevenness exceeding 3/8 inch in 32 inches, unless that floor has been designed for specific drainage purposes. BUILDER will take whatever corrective action is necessary during the first year of the LIMITED WARRANTY to correct this deficiency. BUILDER may repair by leveling the surface with material designed to repair uneven concrete.

- Interior concrete surfaces should not pit or spall, unless the deterioration is

caused by factors outside of the BUILDER’S control. Pitting is evidenced by concrete that has chipped. Spalling is evidenced by concrete that has flaked or peeled from the outer surface. BUILDER will take whatever corrective action is necessary during the first year of the LIMITED WARRANTY to correct this deficiency. BUILDER will repair using materials designed for this purpose. The repaired area may not match the surrounding slab floor in color and texture.

- Poured concrete basement walls shall not be out of plumb or bowed greater than

1 inch in 8 feet when measured vertically from the base to the top of the wall. BUILDER will repair the deficiency during the first year of the LIMITED WARRANTY. If the wall is to remain unfinished according to the purchase contract, and the wall meets building code requirements as evidenced by passed inspections, then BUILDER is not required to take any corrective actions.

- BUILDER will patch cracks in poured concrete basement or crawl space walls,

concrete block basement walls or crawl space walls that exceed ¼ inch in width. BUILDER will take whatever corrective action is necessary during the first year of the LIMITED WARRANTY to correct this deficiency. BUILDER will repair using materials designed for this purpose. The repaired area may not match the surrounding slab floor in color and texture.

CO8

CO9

CO10

CO11

CO12

CO13

CO14

CONCRETE – COUNTERTOPS SECTION X

37

- Efflorescence visible on the surface of a concrete floor slab is considered a deficiency ONLY if it is caused by a basement water leak (due to actual flow and accumulation of water). BUILDER will repair the water leak as required during the first year of the LIMITED WARRANTY. Efflorescence is a normal condition caused by moisture reacting with the soluble salts in concrete and forming harmless carbonate compounds (white film) on the surface of concrete. The mere presence of efflorescence without a water leak is not a deficiency.

- Cold joints on poured concrete foundation walls should not have an actual

separation or a crack that exceeds ¼ inch in width. BUILDER will cosmetically repair any cold joint that does not meet this standard during the first year of the LIMITED WARRANTY. A cold joint is a visible joint that depicts where the concrete pour terminated and continued. Cold joints are normal and should be expected to be visible.

Concrete in Garages

- Cracks in a concrete garage floor greater than 3/16 inch in width or 3/16 inch in vertical displacement will be corrected by the BUILDER during the first year of the LIMITED WARRANTY. The repaired area may not match the existing floor in color and texture.

- Garage floor will not settle, heave or separate in excess of 1 inch from the

structure. BUILDER will take whatever corrective action is necessary during the first year of the LIMITED WARRANTY to correct this deficiency. The repaired area may not match the surrounding slab floor in color and texture.

- Adjoining concrete flatwork sections shall not differ in height by more than 1/2

inch; unless the deviation is intentional at specific locations such as at garage door openings. Lift or settlement at the junction of the garage floor and driveway are caused by seasonal fluctuations in moisture and temperature. BUILDER will only make repairs after the effects of the current seasonal fluctuations have subsided and a true determination of the repair can be made. BUILDER will take whatever corrective action is necessary during the first year of the LIMITED WARRANTY to correct this deficiency. The repaired area may not match the existing floor in color and texture.

COUNTERTOPS “Cosmetic damage” (e.g. cracks, chips, scratches, gouges, etc.) to a countertop reported or identified after settlement/closing is not covered under this LIMITED WARRANTY. Only cosmetic damage reported on the Punch List during the PreClosing Walk-Through will be addressed by the BUILDER.

- Countertops should not be more than 3/8 inch in 10 feet out of parallel to the

floor. BUILDER will take whatever corrective action is necessary during the first year of the LIMITED WARRANTY to correct this deficiency.

CN1

CO15

CO16

CO17

CO18

CO19

SECTION X COUNTERTOPS – DECKS

38

Laminate

- Countertops with high-pressure laminate coverings shall not delaminate. BUILDER will repair or replace delaminated coverings during the first year of the LIMITED WARRANTY, unless the de-lamination was caused by OWNER’S misuse or negligence.

Cultured Marble and Granite

Natural products like marble and granite will contain variations in color and texture, which is considered normal. Seams in marble and granite countertops may be visible and are considered normal.

- Lippage greater than 1/32 inch between countertop sections is considered

excessive. BUILDER will take corrective action during the first year of the LIMITED WARRANTY to correct this deficiency.

Tile

- Grout lines on tile countertops should not vary by more than 1/16 inch from the widest to the narrowest part. BUILDER will take actions to correct the deficiency during the first year of the LIMITED WARRANTY.

- Cracks in grout lines on tile countertops that result in loose tiles or gaps in excess

of 1/16 inch will be repaired by the BUILDER, ONE TIME ONLY, during the first year of the LIMITED WARRANTY.

- Lippage greater than 1/16 inch between adjoining countertop surface tiles is

considered excessive, except for tiles that are designed with an irregular height. BUILDER will take whatever corrective action is necessary during the first year of the LIMITED WARRANTY to correct this deficiency.

Corian® Man Made Marble Man-made marble, such as Corian®, can maintain its appearance for many years; however, not unlike other countertop surfaces, Corian® and other man-made materials must be protected against heat.

- The gaps along the top edges and joints of the backsplash must be within 1/16 inch. The BUILDER will caulk or fill any excessive gaps to meet these requirements during the first year of the LIMITED WARRANTY.

DECKS BUILDER shall install fiberboard decks and non-wood materials in such a manner as prescribed by the manufacturer.

CG1

TL1

TL2

CM1

TL3

CL1

DECKS SECTION X

39

Splits, warps and cups in wood decking boards, railings and pickets shall not exceed the allowances established by the official grading rules issued by the agency responsible for the lumber species used for the deck boards, including but not limited to, Southern Pine Inspection Bureau, Western Wood Products Association, West Coast Lumber Inspection Bureau, Redwood Inspection Service and Northeastern Lumber Manufacturers Association. BUILDER will ONLY take corrective action, as necessary, to correct these decking board deficiencies if they are listed on the Punch List during the PreClosing Walk-Through.

- All structural members in a wood deck shall be sized, and fasteners spaced, according to building codes and manufacturer’s instructions. BUILDER will take corrective action as necessary during the first year of the LIMITED WARRANTY to correct this deficiency.

- Railings on wood decks shall not contain slivers longer than 1/8 inch in exposed

areas. BUILDER will repair railing slivers, as necessary, ONE TIME ONLY during the first year of the LIMITED WARRANTY.

- No point on the deck surface shall be more than 1/2 inch higher or lower than any

other deck surface point within 10 feet on a line parallel to the home, or in proportional multiples of these dimensions (unless a slope is incorporated in the design). BUILDER will take corrective action as necessary to correct this deficiency during the first year of the LIMITED WARRANTY.

- Stain color variations are not acceptable if they are the result of improper stain

application or failure to mix the stain properly. BUILDER will take corrective action as necessary to correct this deficiency during the first year of the LIMITED WARRANTY. Stain color variations from other causes – such as weathering or natural variations in the wood used in the deck – are common and are not covered under the LIMITED WARRANTY.

- Fasteners (e.g. nails) should not protrude from the floor of the deck. ONE TIME

ONLY during the first year of the LIMITED WARRANTY, BUILDER will reinstall fasteners that protrude from the floor of the deck so that the heads are flush with the surface.

- Fastener (e.g. nails) stains caused by “bleeding” that extend more than 1/2 inch

from the fastener and are readily visible from a distance of 10 feet are not acceptable. BUILDER will take corrective action as necessary to correct this deficiency during the first year of the LIMITED WARRANTY.

- Deck railing lacks rigidity. Deck railings are to be attached to structural

members in accordance with prevailing building codes. BUILDER will take corrective action as necessary to correct this deficiency during the first year of the LIMITED WARRANTY.

DK1

DK2

DK3

DK4

DK7

DK6

DK5

SECTION X DOORS

40

DOORS

Exterior Doors

Exterior doors are constructed of a variety of materials, which include solid wood, metal, composite materials, fiberglass and glass, as applicable. The BUILDER will ONLY address cosmetic damage (e.g. chips, nicks, dents, indentations or mars, etc.) on doors if noted on the Punch List during the PreClosing Walk-Through. Cosmetic damage on doors following closing/settlement is not covered under this LIMITED WARRANTY. Solid wood doors may have individual panels that may move due to shrinking or expanding, therefore showing a small strip of raw wood along the edges. The BUILDER is not responsible for this movement or showing of raw wood. Weather stripping shall be installed and sized properly to seal the exterior door when closed in order to prevent excessive air infiltration. The BUILDER will only address deficiencies with the weather stripping on doors if noted on the Punch List during the PreClosing Walk-Through. Doors must have gaps at their perimeter to accommodate expansion and contraction due to variations in temperature and humidity and to operate over a wide range of environmental conditions. During times of high wind or temperature differentials inside and outside the home, there may be noticeable air movement around a closed door’s perimeter. A small glimmer of light visible at the corners of the door unit is normal. Maintenance of the weather stripping is after settlement/closing the OWNER’S responsibility. Tarnish to finishes on exterior door hardware or kickplates are covered by the manufacturer’s warranty, not the BUILDER.

- Exterior door will not close and latch. One Time Only during the first year of the

LIMITED WARRANTY, BUILDER will adjust the door or latching mechanism to comply with this standard.

- Exterior doors shall operate smoothly, except that the door may stick during

occasional periods of high humidity or with variations in temperature. BUILDER will take appropriate corrective action during the first year of the LIMITED WARRANTY if the problem is caused by faulty workmanship or materials.

- Exterior doors shall not warp more than ¼ inch - as measured diagonally from

corner to corner - to the extent that they become inoperable or cease to be weather resistant. BUILDER will repair or replace the affected door as required during the first year of the LIMITED WARRANTY. BUILDER cannot guarantee an exact match of wood grains, paint or stains if a door has to be replaced. BUILDER is not responsible for materials that have been discontinued or are no longer available to BUILDER.

- An exterior wooden door panel should not have a split that allows light to be

visible through the door. One Time Only during the first year of the LIMITED WARRANTY, BUILDER will take appropriate corrective action. Caulking and fillers are acceptable forms of remediation. BUILDER is not responsible for an exact match of wood fillers, finishes, stains or paint.

DO1

DO2

DO3

DO4

DOORS SECTION X

41

- Exterior doors should not swing open or closed by the force of gravity. BUILDER will take corrective action as necessary to correct this deficiency during the first year of the LIMITED WARRANTY. However, fire doors have spring loaded hinges which are specifically designed to close the door and are not considered a deficiency.

- The reveal, or gap, around an exterior door edge, doorjamb, and/or threshold shall not vary by more than 3/16 inch along each side of the door. BUILDER will take corrective action as necessary to correct this deficiency during the first year of the LIMITED WARRANTY.

- Sliding patio doors or screens shall stay in their track. One Time Only during the first year of the LIMITED WARRANTY, BUILDER will adjust the door or screen to comply with this standard. Cleaning and maintenance necessary for normal operation are the OWNER’S responsibility.

- Sliding patio doors shall roll smoothly. One Time Only during the first year of

the LIMITED WARRANTY, BUILDER will adjust the sliding patio door to comply with this standard. Cleaning and maintenance necessary for normal operation are the OWNER’S responsibility.

- A doorknob, deadbolt, or lockset should not stick or bind during operation. One

Time Only during the first year of the LIMITED WARRANTY, BUILDER will adjust, repair or replace – as required - knobs that are not damaged by the OWNER. Locksets may feel heavy or stiff but are operating as intended by the manufacturer.

Interior Doors

The BUILDER is not responsible for applying finish to raw wood edges after the PreClosing Walk-Through.

- Doors should not warp to the extent that they become inoperable. The maximum

allowable warpage is 1/4 inch when measured diagonally from corner to corner of the door. BUILDER will repair or replace the affected door as required during the first year of the LIMITED WARRANTY. BUILDER cannot guarantee an exact match of wood grains, paint or stains if a door has to be replaced. BUILDER is not responsible for materials that have been discontinued or are no longer available to BUILDER.

- Bi-fold and bypass doors should not come off their tracks during normal

operation. One Time Only during the first year of the LIMITED WARRANTY, BUILDER will adjust a bi-fold or bypass door that will not stay on its track during normal operation. Routine maintenance necessary for normal operation is the OWNER’S responsibility.

- A pocket door rubs in its pocket; it should operate smoothly during normal

operation. One Time Only during the first year of the LIMITED WARRANTY, BUILDER will adjust a pocket door that rubs in its pocket or does not operate smoothly during normal operation. Pocket doors commonly rub, stick, or derail

DO5

DO7

DO8

DO10

DO11

DO12

DO9

DO6

SECTION X DOORS

42

because of the inherent nature of the product. It is also common for the door to rub against the guides provided by the manufacturer. Routine maintenance necessary for normal operation is the OWNER’S responsibility.

- An interior wooden door panel should not have a split that allows light to be

visible through the door. One Time Only during the first year of the LIMITED WARRANTY, BUILDER will take appropriate corrective action. Caulking and fillers are acceptable forms of remediation. BUILDER is not responsible for an exact match of wood fillers, finishes, stains or paint.

- An interior door rubs on jambs or a BUILDER-installed floor covering. One

Time Only during the first year of the LIMITED WARRANTY, BUILDER will adjust the door that rubs on jambs or a BUILDER-installed floor covering.

- The door edge shall be within 3/16 inch of parallel to the doorjamb. One Time

Only during the first year of the LIMITED WARRANTY, BUILDER will adjust the door as necessary that does not meet this standard.

- Interior doors should not swing open or closed by the force of gravity. One Time

Only during the first year of the LIMITED WARRANTY, BUILDER will adjust the door that swings open or closed by the force of gravity.

- Interior door hinges should not squeak. One Time Only during the first year of the LIMITED WARRANTY, BUILDER will adjust the door as necessary to meet this standard.

- Interior doors shall move smoothly with limited resistance. One Time Only

during the first year of the LIMITED WARRANTY, BUILDER will adjust the door as necessary to meet this standard.

- A door knob or latch should not stick or bind during operation. One Time Only

during the first year of the LIMITED WARRANTY, BUILDER will adjust, repair or replace knobs or latches that are not operating smoothly. BUILDER cannot guarantee an exact match of door knobs or latches if they have to be replaced. BUILDER is not responsible for materials that have been discontinued or are no longer available to BUILDER.

Garage Doors

- Garage doors fail to operate properly under normal use. BUILDER will correct or adjust garage doors as required during the first year of the LIMITED WARRANTY, unless the OWNER’S actions or negligence caused the problem.

- Garage doors shall be installed as recommended by the manufacturer and should

not allow the entry of excessive snow or water under normal weather conditions. BUILDER will adjust or correct the garage doors to meet the manufacturer’s installation instructions during the first year of the LIMITED WARRANTY. However, some snow or water can be expected to enter under normal weather conditions. Severe storms with high winds or hurricanes are not considered normal weather conditions.

DO13

DO15

DO16

DO17

DO18

DO19

DO20

DO21

DO14

ELECTRICAL SYSTEM SECTION X

43

ELECTRICAL SYSTEM Light bulbs are specifically not covered under this LIMITED WARRANTY. If an electrician is called to your home for repairs and a burned out light bulb is the problem, the OWNER will be charged for the cost of the service call. Drafts from electrical outlets on exterior walls are a normal occurrence and are not covered under this LIMITED WARRANTY. Finishes on light fixtures that get tarnished are not covered under this LIMITED WARRANTY; OWNER should contact the fixture manufacturer. BUILDER will ONLY replace the battery on a chirping smoke and carbon monoxide detectors if this is listed on the Punch List during the PreClose Walk-Through.

- All electrical switches, outlets and fixtures are to operate as designed. BUILDER

will repair or replace malfunctioning switches, outlets, and fixtures as required during the first two years of the LIMITED WARRANTY.

- Electrical wiring isn’t capable of carrying the designed load for normal

residential use. BUILDER will verify that the wiring conforms to applicable electrical code requirements. BUILDER will correct wiring, as required, that does not conform to this standard during the first two years of the LIMITED WARRANTY.

- Receptacle or switch covers should not protrude from the wall by more than 1/16

inch. BUILDER will correct such a deficiency, as required, during the first year of the LIMITED WARRANTY.

- Low-voltage lighting should not flicker; it should operate as designed. BUILDER

will correct flickering low-voltage lighting, as required, during the first two years of the LIMITED WARRANTY. Low-voltage transformers are sized according to the fixtures that are installed on a circuit. BUILDER is not responsible for flickering in low-voltage lighting if OWNER added fixtures or changed the wattage in fixtures after settlement/closing. Such action may cause the transformer to become undersized.

- Ceiling fans should not vibrate excessively or be noisy. BUILDER will install

ceiling fans in accordance with the ceiling fan manufacturer’s instructions (including blade balances). There are varying performance levels for ceiling fans and some noise or vibration may be inherent to specific fan types. BUILDER will correct any installation that is not in accordance with the ceiling fan manufacturer’s instructions, as required, during the first year of the LIMITED WARRANTY.

- A Ground Fault Circuit Interrupter (GFCI) or Arc Fault Circuit Interrupter

(AFCI) should not trip frequently. BUILDER will install GFCI and AFCI interrupters in accordance with prevailing electrical codes. Tripping of GFCI or AFCI interrupters is to be expected. However, BUILDER will repair or replace

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components that frequently trip due to component failure or incorrect installation during the first two years of this LIMITED WARRANTY. Both GFCI and AFCI interrupters are very sensitive devices and OWNERS occasionally will experience “nuisance tripping.” The most common causes of nuisance tripping by AFCIs are damaged cords or plugs on lamps, small appliances or other devices. Such nuisance tripping is not a deficiency under this LIMITED WARRANTY.

- Fuses and circuit breakers (non GFCI or AFCI breakers) shall not be tripped by

normal usage. BUILDER will check wiring, circuits, and components for conformity with applicable electrical code requirements and take appropriate action, as required, during the first two years of the LIMITED WARRANTY. Although electrical system components may be defective, OWNER’s fixtures and appliances usually are responsible for electrical malfunctions and nuisance tripping. OWNER should unplug or disconnect fixtures and appliances on the circuit and then reset the breaker. If the problem recurs then that is a sign of a fault in the system.

EXTERIOR COMPONENTS Chimney

- A crack in a masonry chimney cap or crown shall not leak. BUILDER will repair the leak due to a crack in the chimney cap or crown during the first year of the LIMITED WARRANTY. Applying caulk or other sealants is an acceptable repair.

- New chimney flashing will not leak under normal conditions. BUILDER will

repair leaks in new chimney flashing that are not caused by ice buildup or by the OWNER’S actions or negligence during the first year of the LIMITED WARRANTY.

Masonry Since no two bricks or stones are exactly the same, variations in size, color and placement are acceptable. Water-soluble salt, known as efflorescence, is caused by alkali salts bleeding out of the brick or block and is not covered under this LIMITED WARRANTY.

- A masonry or mortar joint crack that is visible from a distance greater than 20

feet or is larger than ¼ inch in width is considered a deficiency. BUILDER will correct this deficiency, as required, during the first year of the LIMITED WARRANTY. BUILDER will repair the crack by tuck pointing, patching, or painting, as deemed most appropriate by BUILDER. The BUILDER is not responsible for an exact match of mortar or patching material colors.

- Cut bricks in courses directly below an opening shall not vary from one another

in thickness by more than ¼ inch. The smallest dimension of a cut brick should be greater than 1 inch. BUILDER will take corrective action as necessary to

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- correct this deficiency during the first year of the LIMITED WARRANTY. The BUILDER is not responsible for an exact match of brick or mortar colors.

- No point along the bottom of any brick course will be more than ¼ inch higher or

lower than any other point within 10 feet along the bottom of the same course, or ½ inch in any length. BUILDER will take corrective action as necessary to correct this deficiency during the first year of the LIMITED WARRANTY. The BUILDER is not responsible for an exact match of brick or mortar colors.

- Mortar stains on exterior brick should not be visible when viewed from a

distance of 20 feet. BUILDER will take corrective action as necessary to correct this deficiency during the first year of the LIMITED WARRANTY.

- Exterior brick and stone walls should be constructed and flashed according to

prevailing building code to prevent water penetration to the interior of the structure under normal weather conditions. BUILDER will take corrective action as necessary to correct this deficiency during the first year of the LIMITED WARRANTY; except for water penetration due to external factors such as extreme weather conditions or sprinkler systems.

Wood and Wood Composite Siding Resins and extractives bleeding through paint or stain on siding, or blackening of siding, shakes, or shingles is considered normal and is especially noticeable if natural weathering, white paint, or semitransparent stain is used. These are not covered under the LIMITED WARRANTY.

- Bows exceeding ½ inch in 32 inches are considered excessive. BUILDER will replace bowed siding and finish the replacement siding to match the existing siding as closely as practical within the first year of the LIMITED WARRANTY.

- Gaps wider than 3/16 inch between adjacent pieces of siding or siding panels and

other materials are considered excessive. BUILDER will repair gaps within the first year of the LIMITED WARRANTY. If the siding is painted, BUILDER will paint the new caulking to match the existing siding as closely as possible; however, an exact match cannot be achieved.

- Siding courses should not be more than ½ inch off parallel with contiguous

courses in any 20-foot measurement. BUILDER will repair siding courses to meet this performance standard within the first year of the LIMITED WARRANTY.

- Siding face nails driven below the surface of wood composite siding is

considered a deficiency unless it was driven in accordance with the manufacturer’s installation instructions. BUILDER will fill nail hole gap with filler. The touch up paint may not match the surrounding area.

- Siding boards that have buckled, warped or cupped and project more than 3/16

inch in 5½ inches are considered a deficiency. BUILDER will repair or replace boards, as appropriate, within the first year of the LIMITED WARRANTY.

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- Splits in siding boards that are wider than 1/8 inch and longer than 1 inch are

considered excessive. BUILDER will repair splits in siding boards by filling with appropriate filler during the first year of the LIMITED WARRANTY. Touch up paint may not match the surrounding area.

- Siding shall not delaminate. BUILDER will take corrective action, as required,

during the first year of the LIMITED WARRANTY; unless the delamination was caused by OWNER’S actions or negligence.

- Nail stains exceeding ½ inch from the nail, which are readily visible from a

distance of more than 20 feet, are considered a deficiency. BUILDER will remove the nail stains, as required, during the first year of the LIMITED WARRANTY.

Aluminum or Vinyl Siding

- Bowes, waves or similar distortions exceeding ½ inch in 32 inches are considered excessive. BUILDER will reinstall or replace the defective siding, as appropriate, during the first year of the LIMITED WARRANTY.

- Siding trim shall not separate from the home by more than ¼ inch. BUILDER

will reinstall trim as necessary during the first year of the LIMITED WARRANTY to meet this standard.

- Siding courses more than ½ inch off parallel in 20 feet with a break such as an

eave or wall opening are considered excessive. BUILDER will reinstall siding as necessary during the first year of the LIMITED WARRANTY to meet this standard.

- No nail heads should be exposed in the field of the siding. BUILDER will install

trim or trim accessories as necessary to avoid visible face nailing during the first year of the LIMITED WARRANTY.

- Siding trim accessories shall not separate from caulking at windows or other wall

openings. ONE TIME ONLY during the first year of the LIMITED WARRANTY, BUILDER will repair or re-caulk, as necessary, to eliminate the separation.

- Spacing between siding and accessory molding should be ¼ inch, or as

prescribed in the manufacturer’s installation instructions. BUILDER will correct deficient spacing, as required, during the first year of the LIMITED WARRANTY.

Stucco

- Cracks in exterior stucco wall surfaces shall not exceed 1/8 inch in width. ONE TIME ONLY during the first year of the LIMITED WARRANTY, BUILDER will repair stucco cracks, as necessary, to meet this standard. Caulking and touch

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up painting are acceptable repair techniques. BUILDER is not responsible for achieving an exact color or texture match.

- The coating shall not separate from the base on an exterior stucco wall.

BUILDER will correct this deficiency, as required, during the first year of the LIMITED WARRANTY. BUILDER is not responsible for achieving an exact color or texture match.

- Lath should not be visible through or protrude through any portion of the stucco

surface. BUILDER will correct this deficiency, as required, during the first year of the LIMITED WARRANTY. BUILDER is not responsible for achieving an exact color or texture match.

- Rust marks on the stucco surface are considered excessive if more than 5 marks

measuring more than 1 inch long occur per 100 square feet. BUILDER will repair, replace, or seal the rusted areas of the wall, as required, during the first year of the LIMITED WARRANTY.

- Stucco walls should be constructed and flashed to prevent water penetration to

the interior of the structure under normal weather conditions. BUILDER will make necessary repairs to prevent water penetration due to a stucco system failure during the first year of the LIMITED WARRANTY. BUILDER is not responsible for water penetration resulting from extreme weather conditions (e.g. heavy rain, strong wind conditions) or sprinkler systems.

Exterior Trim

- Joints between exterior trim elements, including siding and masonry, shall not be wider than ¼ inch and shall exclude the elements. BUILDER will repair open joints to meet this standard within the first year of the LIMITED WARRANTY. Caulking is an acceptable repair.

- Splits wider than 1/8 inch and longer than 1 inch in trim boards is considered

excessive. BUILDER will repair excessive splits by filling them with durable filler within the first year of the LIMITED WARRANTY. Touch-up painting may not match the surrounding area.

- Bows and twists in trim boards exceeding 3/8 inch in 8 feet are considered

excessive. BUILDER will repair excessive bows or twists by refastening or replacing deformed boards within the first year of the LIMITED WARRANTY. Touch-up painting may not match the surrounding area.

- Trim boards that are cupped in excess of 3/16 inch in 5½ inches are considered

deficient. BUILDER will repair excessive cupping by refastening or replacing deformed boards within the first year of the LIMITED WARRANTY. Touch-up painting may not match the surrounding area.

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Exterior Paint, Stain and Varnish

- Exterior paints and stains shall not peel or flake. BUILDER will repair, as

appropriate, exterior paint or stain that has peeled, developed an alligator pattern, or blistered within the first year of the LIMITED WARRANTY. BUILDER will attempt to match the color as closely as practical when viewed under normal lighting conditions from a distance of 20 feet.

- Paint or stain overspray on surfaces not intended for paint or stain visible from 6

feet under normal lighting conditions is considered a deficiency. BUILDER will clean the affected surfaces within the first year of the LIMITED WARRANTY, unless the paint or stain overspray is a result of OWNER’S actions.

FIREPLACES If you have an “insert” fireplace, refer to and follow the manufacturer's instructions. Small water leaks, small amounts of water or the dripping of water down the fireplace flue during a rainstorm is not considered a deficiency. Rust on the fireplace damper is a common condition and is not covered under the LIMITED WARRANTY. Firebox paint that becomes cracked or discolored is a normal occurrence and is not covered under the LIMITED WARRANTY. Firebrick or mortar joint cracks from normal fires are to be expected and are not covered under the LIMITED WARRANTY.

- A fireplace or chimney doesn’t consistently draw properly. ONE TIME ONLY during the first year of the LIMITED WARRANTY, BUILDER will repair the chimney, based on manufacturer’s specifications or the design specifications, to draw correctly. Homes that have been constructed to meet stringent energy criteria may need to have a nearby window opened slightly to create an effective draw. High winds can cause temporary negative drafts or downdrafts. Obstructions such as tree branches, steep hillsides, adjoining homes, and interior furnaces also may cause negative drafts.

- A masonry chimney may not separate from the main structure of the home by

more than ½ inch in any 10 foot vertical measurement. BUILDER will repair gaps caused by separation that exceed this standard during the first year of the LIMITED WARRANTY. Caulking is an acceptable form of repair unless the separation is due to a structural failure of the chimney foundation itself.

FLOOR COVERINGS Carpeting Carpet has a tendency to loosen in damp weather and tighten again in dry weather. This stretching and contracting is normal and is specifically not covered by the LIMITED WARRANTY. It is not unusual for carpet seams to be visible; this is not a deficiency under the LIMITED WARRANTY. Fading of the carpet’s color is a normal process and is specifically not covered under the LIMITED WARRANTY. Carpet spots or discoloration will ONLY be addressed by the BUILDER if it was noted on the Punch List during your PreClosing Walk-Through.

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- Visible gaps at seams are considered a deficiency. BUILDER will correct visible gaps at seams, as appropriate, during the first year of the LIMITED WARRANTY. The BUILDER is not responsible for dye lot variations, discontinued carpet or unavailability of specific carpeting if replacements are necessary.

- Wall-to-wall carpeting shall not unfasten, loosen, or separate from the carpet’s

points of attachment. BUILDER will re-stretch or re-secure carpeting to meet this standard during the first year of the LIMITED WARRANTY.

- Carpeted areas shall not have dead spots or voids in the padding areas below the

carpet surface. BUILDER will repair or replace the padding in the affected area, as appropriate, during the first year of the LIMITED WARRANTY. Since carpet padding comprises a number of materials of various densities and feel, there may be an inconsistent “feel” even with adequate padding coverage.

Hardwood

Cosmetic damage (e.g. nicks, scratches, gouges, etc.) visible from a standing position will ONLY be addressed by the BUILDER if it was noted on the Punch List during your PreClosing Walk-Through. Gaps between hardwood floor boards appearing after installation may be caused by fluctuations in the relative humidity in the house. This is a common phenomenon caused by seasonal fluctuations in relative humidity and by significant shifts in humidity in different parts of the home. Gaps between floor boards exceeding 1/8 inch will ONLY be addressed by the BUILDER if it was noted on the Punch List during your PreClosing Walk-Through. The OWNER is responsible for maintaining proper humidity levels in the home after settlement/closing. Gaps between floor boards are not covered under the LIMITED WARRANTY. BUIILDER will install the grade/quality of hardwood as specified in the purchase contract. Hardwood flooring is a natural product with variations in color and grain (including knots in the wood). These types of natural variations are not covered under the LIMITED WARRANTY.

- Cupping or crowning in hardwood floor boards shall not exceed 1/16 inch in height in a 3 inch maximum span; measured perpendicular to the long axis of the floor board. BUILDER will take corrective action, as appropriate, during the first year of the LIMITED WARRANTY if the cupping or crowning was caused by factors within the BUILDER’S control. Cupping or crowning due to OWNER not properly maintaining the floor or due to OWNER not maintaining proper humidity levels and moisture conditions in the home are not covered under this LIMITED WARRANTY.

- Lippage greater than 1/16 inch along the joints of the floor boards is considered

excessive. BUILDER will repair the lippage in the affected areas, as appropriate, within the first year of the LIMITED WARRANTY if the lippage was caused by elements within the BUILDER’S control.

- A wood floor should not be out of square more than ½ inch along the diagonal of

a triangle with sides of 12 feet and 16 feet along the edges of the floor. BUILDER will make the necessary modifications in the most practical manner to

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any floor that does not comply with this standard withing the first year of the LIMITED WARRANTY. Squareness is primarily an aesthetic consideration. Regularly repeating patterns on floors show a gradual increasing or decreasing pattern along an out-of-square wall. The tolerance of plus or minus ½ inch in the diagonal allows a maximum increasing or decreasing portion of approximately 3/8 inch in a 12 foot wall of a 12 by 16 foot room.

- The top coating on hardwood flooring should not peel. BUILDER will repair or

replace the affected board(s) during the first year of the LIMITED WARRANTY. The BUILDER cannot guarantee a perfect match between replaced hardwood boards and the surrounding flooring.

- Hardwood flooring should not buckle under normal conditions and usage.

BUILDER will repair the affected area, as required, during the first year of the LIMITED WARRANTY if the buckling was caused by elements within the BUILDER’S control. Wood floors are susceptible to the presence of high levels of moisture. Buckling results from water or high levels of moisture coming into contact with the flooring. Controlling excess water during cleaning or from other sources is the OWNER’S responsibility. Buckling caused by the OWNER’S actions or negligence is not covered under the LIMITED WARRANTY.

- Hardwood flooring should not release from the substrate under normal conditions

and usage. BUILDER will repair the affected area, as required, during the first year of the LIMITED WARRANTY if the lifting was caused by elements within the BUILDER’S control.

- Slivers and splinters shall not be visible in hardwood flooring. BUILDER will

repair the flooring in the affected area, as required, during the first year of the LIMITED WARRANTY.

Resilient/Vinyl Floors

- Visible nail pops on vinyl flooring are a deficiency. BUILDER shall repair or replace flooring, as necessary, during the first year of the LIMITED WARRANTY. BUILDER cannot guarantee an exact match when replacing flooring and is not responsible for discontinued patterns or for color variations.

- Vinyl flooring shall not loose adhesion with the substrate or underlayment.

BUILDER shall repair or replace vinyl flooring, as required, during the first year of the LIMITED WARRANTY. BUILDER cannot guarantee an exact match when replacing flooring and is not responsible for discontinued patterns or for color variations.

- Seams and shrinkage gaps in vinyl flooring in excess of 1/32 inch in width are

considered a deficiency. Where dissimilar materials abut, the gaps shall not exceed 1/16 inch. BUILDER will repair or replace the affected flooring, as appropriate, during the first year of the LIMITED WARRANTY. BUILDER cannot guarantee an exact match when replacing flooring and is not responsible for discontinued patterns or for color variations.

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- Bubbles in vinyl flooring that protrude higher than 1/16 inch from the floor are considered excessive. BUILDER will repair the flooring in accordance with the manufacturer’s recommendations during the first year of the LIMITED WARRANTY.

- Yellowing on the surface of vinyl flooring resulting from improper installation or

a manufacturing defect is considered a deficiency. BUILDER will repair or replace the affected flooring, as appropriate, during the first year of the LIMITED WARRANTY. Yellowing caused by the OWNER’S improper use or inadequate maintenance of the flooring is not covered under the LIMITED WARRANTY.

- Readily apparent depressions or ridges exceeding 1/8 inch are considered a

deficiency. The ridge or depression measurement is taken at the end of a 6 inch straightedge centered over the depression or ridge with 3 inches of the straightedge held tightly to the floor on one side of the affected area. The measurement will be taken under the straightedge to determine the depth of the depression or height of the ridge. BUILDER shall take corrective action, as necessary, to meet this standard during the first year of the LIMITED WARRANTY. BUILDER cannot guarantee an exact match when replacing flooring and is not responsible for discontinued patterns or for color variations.

- Resilient floor tiles shall be securely attached to the substrate and not come loose.

BUILDER will re-attach loose resilient floor tiles to the substrate during the first year of the LIMITED WARRANTY. The old adhesive will be removed if necessary to re-secure the tiles.

Tile, Brick, Marble and Stone

- Tile, brick, marble, or flagstone flooring that cracks or becomes loose as a result of a problem with the underlayment or the sub-floor is considered a deficiency. BUILDER will replace the broken flooring material during the first year of the LIMITED WARRANTY; however, BUILDER shall not be responsible for replacing flooring that was damaged by the OWNER’S actions or negligence. BUILDER is not responsible for color/pattern variations or discontinued patterns.

- Cracks in the grouting of tile joints that result in loose tiles or gaps in excess of

1/16 inch are considered excessive. ONE TIME ONLY during the first year of the LIMITED WARRANTY, BUILDER will repair grout that does not meet this standard. BUILDER is not responsible for grout color variations in the repaired area or for discontinued grout colors.

- Lippage greater than 1/16 inch is considered excessive, except where the

materials are designed with irregular height (such as hand-made tiles or tiles larger than 13 x 13 inches). BUILDER will repair excessive lippage in the affected area during the first year of the LIMITED WARRANTY. BUILDER is not responsible for grout color variations or for discontinued grout colors.

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SECTION X FLOOR COVERINGS – HVAC

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- After the grout or mortar has cured, any color variation that is readily visible from a standing position facing the surface at a distance of 6 feet under normal lighting conditions is concisdered excessive. ONE TIME ONLY during the first year of the LIMITED WARRANTY, BUILDER will repair grout that does not meet this standard; however, BUILDER is not responsible for repairing discolorations to the grout due to OWNER’S actions or negligence (e.g. allowing liquids like red wine or grape juice to absorb into the grout) . BUILDER is not responsible for grout color variations in the repaired area or for discontinued grout colors.

HEATING, AIR CONDITIONING, HUMIDITY CONTROL, AND

VENTILATION Condensate drain lines will clog under normal conditions. The BUILDER shall provide clean and unobstructed condensate drain lines at the time of settlement or closing. Continued maintenance of the condensate drain line is a homeowner responsibility. Heating

- The heating system should produce an inside temperature of 70 degrees

Fahrenheit when measured in the center of each room at a height of 5 feet above the floor under local outdoor winter design conditions. National, state or local energy codes supersede this standard where such codes have been adopted. BUILDER will correct the heating system to provide the required temperature in accordance with this standard, or applicable code requirements, during the first two (2) years of the LIMITED WARRANTY. OWNER is responsible for balancing dampers and registers.

- Radiant floor has cold spots. BUILDER shall ensure the radiant floor was

installed according to the manufacturer’s instructions. A normally operating radiant floor system may include cold spots in perimeter areas and in areas between heating sources.

Air Conditioning System

- The air conditioning system shall be able to maintain an inside temperature of 78

degrees Fahrenheit, as measured in the center of each room at a height of 5 feet above the floor under local outdoor summer design conditions. When the outside temperature exceeds 95 degrees Fahrenheit, the system will keep the inside temperature degrees 15 degrees Fahrenheit cooler that the outside temperature. National, state, or local codes will supersede this standard where such codes have been adopted. BUILDER will correct the air conditioning system to provide the required temperature in accordance with applicable code requirements during the first two (2) years of the LIMITED WARRANTY.

- Refrigerant lines and fittings shall not leak. BUILDER will repair leaking

refrigerant lines and recharge the air conditioning unit during the first two (2) years of the LIMITED WARRANTY, unless the damage was caused by OWNER’S actions or negligence.

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- The air handler or furnace vibrates. These units shall be installed in accordance with the manufacturer’s instructions and prevailing building codes. BUILDER will correct issues/items not complying with the manufacturer’s instructions or code requirements during the first two (2) years of the LIMITED WARRANTY. Some vibration may occur with the normal flow of air when air handlers and furnaces are installed correctly. Debris in the furnace or air handler could cause the unit to become out of balance and vibrate. It is the OWNER’S responsibility to keep the units clean.

Ducts and Airflow

- The ductwork makes noises. Ductwork will be constructed and installed in accordance with applicable mechanical code requirements. Ticking or cracking sounds caused by the metal’s movement are common and are not considered a deficiency. Ductwork that produces excessively loud noises commonly known as “oil canning” is considered a deficiency. BUILDER will take action, as appropriate, to ensure ductwork is installed in accordance with applicable mechanical code requirements and eliminate oil canning during the first two (2) years of the LIMITED WARRANTY.

- There is airflow noise at incorrectly installed registers. BUILDER will ensure

registers are installed according to the manufacturer’s instructions during the first two (2) years of the LIMITED WARRANTY. However, under certain conditions properly installed registers can have noise associated with the normal flow of air.

- Ductwork shall not separate or become detached. BUILDER will reattach and

secure all separated or unattached ductwork during the first two (2) years of the LIMITED WARRANTY.

- Ductwork should be installed according to the manufacturer’s instructions and

the applicable mechanical code to ensure sufficient air flow to registers. BUILDER will correct insufficient airflow to registers in an improperly installed ductwork system during the first two (2) years of the LIMITED WARRANTY. However, if the airflow is adequate to properly condition the room, no corrective action is required by the BUILDER.

Ventilation

- Kitchen or bath fans are allowing air infiltration. BUILDER will take corrective action, as required, if kitchen and bath fans are not installed in accordance with the manufacturer’s instructions, applicable code requirements, and don’t perform in accordance with the manufacturer’s specifications during the first year of the LIMITED WARRANTY. It is possible for outside air to enter a home through a ventilation fan. The dampers in most fans do not seal tightly. Additionally, dampers may become lodged open due to animal activity, or the accumulation of grease, lint, and other debris. The maintenance of ventilating fans is an OWNER responsibility.

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SECTION X INSULATION – INTERIOR CONSTRUCTION

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INSULATION SYSTEM Sound transmission between rooms, floor levels, or from the street into the home is not covered under the LIMITED WARRANTY.

- Insulation not installed in accordance with local building code requirements or according to R-values designated in the contract is considered a deficiency. BUILDER shall provide insulation, as required, to meet these requirements within the first year of the LIMITED WARRANTY. In the case of dispute, the cost for investigating and restoring areas to their prior condition is to be borne by the OWNER if it is found that the standard has been met by the BUILDER.

INTERIOR CONSTRUCTION Ceramic Tile

- Cracks in grout lines that result in loose tiles or gaps in excess of 1/16 inch will be repaired by the BUILDER during the first year of the LIMITED WARRANTY. BUILDER is not responsible for an exact match of grout material or discontinued grout colors.

Drywall Minor paint touch up must be noted on the Punch List during the PreClosing Walk-Through. OWNER assumes full responsibility should lumps, ridges and nail pops occur after OWNER has wall covering installed by others.

- Drywall cracks that exceed 1/16 inch in width are considered a deficiency and the BUILDER will take corrective action as necessary ONE TIME ONLY during the first year of the LIMITED WARRANTY. Drywall cracks will ONLY be addressed during the 11-Month Term Walkthrough.

- Nail pop, blister or other blemish visible on a finished wall or ceiling from a

distance of 6 feet under normal lighting conditions is considered a deficiency. The BUILDER will take corrective action, as necessary, ONE TIME ONLY during the first year of the LIMITED WARRANTY. Nail pops, blisters, or other visible blemishes will ONLY be addressed during the 11-Month Term Walkthrough.

- Blisters in drywall tape joints, excess compound in joints, trowel marks and

cracked or exposed corner beads are considered a deficiency. BUILDER will take corrective action, as required, ONE TIME ONLY during the first year of the LIMITED WARRANTY. These deficiencies will ONLY be addressed during the 11-Month Term Walkthrough.

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- Any drywall joints that are visible from a standing position facing the surface at a distance of 6 feet under normal lighting conditions are considered excessive. BUILDER will repair visible joints not meeting this standard, ONE TIME ONLY, during the first year of the LIMITED WARRANTY.

The BUILDER will not sand and paint any drywall repairs related to the normal drying out and curing process of the new home. Additionally, the BUILDER is not responsible for an exact match in color for any drywall repairs made.

Paint and Stain

The BUILDER will re-touch walls, ceilings or trim surfaces as noted on the Punch List at the Pre-Closing Walk-Through, if they are visible from a distance of 6 feet under normal lighting conditions. BUILDER is not responsible for exact match in color or texture. If you perform any paint touch-ups, be aware that the touch-up may not match the surrounding area exactly, even if the same paint mix is used. The specifications for the paint used in your home will be provided to you by your BUILDER via your selection sheet.

- Wall, ceiling, and trim surfaces that are painted shall not show through new paint when viewed from a standing position facing the surface at a distance of 6-feet under normal lighting conditions. BUILDER will recoat the affected area(s) as necessary during the first year of the LIMITED WARRANTY. BUILDER will match the paint as close as practical.

- Brush and roller marks should not be readily visible on interior painted surfaces

when viewed from a standing position facing the surface at a distance of 6 feet under normal lighting conditions. BUILDER will refinish the affected area(s) as necessary during the first year of the LIMITED WARRANTY. BUILDER will match the paint as close as practical. However, BUILDER shall not be required to remove brush and roller marks caused by OWNER.

- Paint spatters on walls, woodwork, floors, or other interior surfaces shall not be visible when viewed from a standing position facing the surface at a distance of 6 feet under normal lighting conditions. BUILDER will remove paint spatters to meet this standard during the first year of the LIMITED WARRANTY. BUILDER will match the paint as close as practical in those areas requiring touch-up painting. However, BUILDER shall not be required to remove paint spatters caused by OWNER.

- Lap marks shall not be readily visible on interior painted or stained areas when

viewed from a standing position facing the surface at a distance of 6 feet under normal lighting conditions. BUILDER will refinish lap marks to meet this standard during the first year of the LIMITED WARRANTY. BUILDER will match the paint or stain as close as practical in those areas requiring refinishing. However, BUILDER shall not be required to refinish lap marks caused by OWNER.

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SECTION X INTERIOR CONSTRUCTION –LANDSCAPING

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Wallpaper

- Wallpaper installed by BUILDER shall not peel or separate from walls. BUILDER will reattach or replace the loose wall covering during the first year of the LIMITED WARRANTY. However, BUILDER shall not be responsible for repairing peeling wallpaper caused by OWNER’s actions.

- Patterns in wallpaper shall match. BUILDER will correct wallpaper mismatches

to meet this standard during the first year of the LIMITED WARRANTY. However, some wallpaper has patterns that do not need to be matched. BUILDER is not responsible for discontinued wallpaper patterns.

INTERIOR STAIRS

- The maximum vertical deflection of an interior stair tread will not exceed 1/8 inch at 200 pounds of force. BUILDER will repair the stair, as necessary, to meet this standard during the first year of the LIMITED WARRANTY.

- Gaps between stair risers, treads, and/or skirts that are designed to be flush shall

not exceed 1/8 inch in width. BUILDER will repair or replace the affected part(s) as necessary to meet this standard during the first year of the LIMITED WARRANTY. The use of filler is an appropriate method of filling gaps.

- Loud squeaks caused by a loose stair riser or tread are considered excessive;

however, totally squeak proof stair risers or treads cannot be guaranteed. BUILDER will refasten any loose risers or treads, or take other reasonable and cost effective corrective action, to eliminate squeaking without removing treads or ceiling finishes during the first year of the LIMITED WARRANTY.

- Gaps between stair railing parts will not exceed 1/8 inch in width. BUILDER will

ensure that individual railing parts are securely mounted and any remaining gaps will be filled or the parts will be replaced to meet this standard during the first year of the LIMITED WARRANTY.

- Interior stair railings will be installed to meet required rigidity requirements in

accordance with applicable building codes. BUILDER will secure, as necessary, any stair railing parts that loosen with normal use to meet this standard during the first year of the LIMITED WARRANTY. However, BUILDER shall not be required to repair stair railings that become loose due to OWNER’S actions or negligence.

LANDSCAPING OWNER is responsible for maintaining the sodded/seeded lawn and the newly installed landscaping through proper watering and maintenance. Sod is specifically not warranted under the LIMITED WARRANTY. Sod issues will only be addressed by BUILDER if they are listed on the Punch List during the PreClosing Walk-Through. OWNER is responsible for moving, transplanting, maintaining and returning any grass, plants, or trees that are located in an area

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LANDSCAPING –MOLD SECTION X

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where repair work (e.g. grading, etc) must be undertaken by BUILDER. Outdoor plants moved to accommodate work are the responsibility of OWNER. MOLD

Mold occurs naturally in the environment, and it is necessary for the natural decomposition of plant and other organic material. Mold spreads by means of microscopic spores borne on the wind, and is found everywhere life can be supported. Residential home construction is not, and cannot be, designed to exclude mold spores. If the growing conditions are right, mold can grow in your home. Most homeowners are familiar with mold growth in the form of bread mold, and mold that can grow on bathroom tile. In order to grow, mold requires a food source. This might be supplied by items found in the home, such as fabrics, carpet or even wallpaper, or by building materials, such as drywall, wood and insulation, to name a few. Also, mold growth requires a temperate climate. The best growth occurs at temperatures between 40 degrees Fahrenheit and 100 degrees Fahrenheit. Finally, mold growth requires moisture. Moisture is the only mold growth factor that can be controlled in a residential setting. By minimizing moisture, a homeowner can reduce or eliminate mold growth. Moisture in the home can have many causes. Spills, leaks, overflows, condensation, and high humidity are common sources of home moisture. Good housekeeping and home maintenance practices are essential in the effort to prevent or eliminate mold growth. If moisture is allowed to remain on the growth medium, mold can develop within 24 to 48 hours. OWNER must take positive steps to reduce or eliminate the occurrence of mold growth in the home, and thereby minimize any possible adverse effects that may be caused by mold. These steps include the following: 1. Inspect for leaks on a regular basis. Look for discoloration or wet spots. Contact

your ProHome immediately upon the discovery of a leak. Inspect condensation pans (refrigerators and air conditioners) for mold growth. Take particular notice of any musty odors, and any visible signs of mold.

2. Before bringing items into your home, check for signs of mold. Potted plants (roots and soil), furnishings or stored clothing and bedding material, as well as many other household goods, could already contain mold growth.

3. Regular vacuuming and cleaning will help reduce mold levels. Mild bleach solutions and most tile cleaners are effective in eliminating and preventing mold.

4. Keep the humidity in the home low. Vent clothes dryers to the outdoors. Ventilate kitchens and bathrooms by opening the windows, by using exhaust fans, or by running the air conditioning to remove excess moisture in the air, and to facilitate evaporation of water from wet surfaces.

5. Promptly clean up spills, condensation and other sources of moisture. Thoroughly dry any wet surfaces or material. Do not let water pool or stand in your home. Promptly replace any materials that cannot be thoroughly dried.

Notwithstanding the size of the job, most clean-up projects for eliminating harmful mold employ four methods. The actual method or combination of methods used will depend on the contaminated materials at issue and the severity of the contamination. The four clean-up methods generally employed are:

SECTION X MOLD – PLUMBING

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1. Wet Vacuum: Where water has accumulated on floors, on carpets, or on hard

(non-porous) surfaces, a wet vacuum should be used to remove it. 2. Damp Wipe: Non-porous materials (like metal, glass and plastic) and semi-

porous materials (like wood and concrete) should be wiped down with water and detergent and then dried.

3. Remove Damaged Materials from Home: Porous building materials (like ceiling tiles, insulation and wallboard) that are contaminated and cannot be saved must be removed and discarded. To avoid contaminating the entire house, these items should be wrapped in plastic before being removed from the room where they are found. The debris can be thrown in the garbage. (No special precautions are necessary once the debris has been removed from the home.)

4. HEPA (High-Efficiency Particulate Air) Vacuum: After wet or contaminated materials have been dried or removed, the entire area should be thoroughly vacuumed. The debris should be placed in a sealed plastic bag and removed from the home. The debris can be thrown in the garbage (no special precautions are necessary once the debris has been removed from the home).

If you have any questions or concerns regarding mold, or eliminating mold, contact your BUILDER prior to conducting any mold remediation procedures to prevent spoliation of mold evidence.

- Upon receiving notification from the Homeowner regarding a possible mold concern, your BUILDER may, at the BUILDER’S option, choose to perform a site investigation, data collection, sampling and/or testing. Dependent upon the water source which caused the suspected mold, and the type of mold discovered, if any, your BUILDER will determine from the results of the inspection, data and testing, if performed, the appropriate action, if any, that will be taken to remedy the situation.

PLUMBING The BUILDER will ONLY take corrective action to repair chips, scratches or cracks in fixtures that are noted on the Punch List generated during the PreClosing Walk-Through. BUILDER is not responsible for staining of plumbing fixtures due to high iron, manganese, and other mineral content in water. OWNER is responsible for worn washers, worn seals and clogged water filters. Condensation on pipes, fixtures and plumbing supply lines is not a deficiency and is not covered under the LIMITED WARRANTY. The BUILDER is not responsible for sewers, fixtures and drains that are clogged through the OWNER'S negligence. The BUILDER is not responsible for clogged toilets. Water Supply System

- No leaks of any kind shall exist in any water pipe, valve, or fitting. BUILDER will repair any leaks during the first two (2) years of the LIMITED WARRANTY.

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PLUMBING SECTION X

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- Drain, waste, vent and water pipes will be adequately protected to reduce the possibility of freezing at the design temperature and based on prevailing building or plumbing codes. BUILDER will correct situations that do not meet the applicable code during the first two (2) years of the LIMITED WARRANTY. The OWNER is responsible for draining or otherwise protecting pipes and exterior faucets exposed to freezing temperatures.

- The water supply system shall have connections to the municipal main water

supply system so as to deliver water to the home. BUILDER will repair the water supply system if the failure is a result of improper installation or failure of materials during the first two (2) years of the LIMITED WARRANTY. BUILDER is not responsible for disruptions to the water supply system caused by conditions beyond the BUILDER’S control.

- Water pipes shall not make a pounding noise called “water hammer” (which is a

hammering or stuttering sound n a pipeline). BUILDER will take actions as necessary to eliminate the water hammer sound during the first two (2) years of the LIMITED WARRANTY. However, BUILDER is not required to eliminate all noise caused by the normal flow of water and expansion and contraction of the pipes.

Plumbing Fixtures BUILDER will only address defective plumbing fixtures, appliances or trim fittings if they are noted on the Punch List generated during the PreClosing Walk-Through. Cosmetic damage (e.g. nicks, chips, scratches, etc.) to any plumbing fixture (e.g. shower and bathtub surface, sinks, faucets, etc.) listed on the Punch List generated during the PreClosing Walk-Through will be addressed by the BUILDER. These conditions will not be covered under the LIMITED WARRANTY.

- A faucet shall not leak as a result of defects in material or workmanship. BUILDER will repair or replace the leaking faucet during the first two (2) years of the LIMITED WARRANTY.

- The bathtub and showers shall not leak. BUILDER will repair bathtub and

shower leaks as necessary during the first two (2) years of the LIMITED WARRANTY. OWNER is responsible for maintaining caulk seals after closing/settlement of the home.

- The bathtub or shower enclosure flexes excessively. BUILDER will inspect the

bathtub or shower enclosure and, if necessary, repair the base if the bathtub or shower enclosure was not installed according to the manufacturer’s instructions during the first year of the LIMITED WARRANTY.

- Plumbing lines and fixtures should deliver hot water at a temperature that is

similar to the temperature as it leaves the hot water source, given the normal heat loss experienced when water travels from the source to the fixture. BUILDER will correct the plumbing lines and/or adjust the fixtures, as necessary, to meet this standard during the first two (2) years of the LIMITED WARRANTY. Some fixtures include anti-scald safety devices that may restrict the fixture’s ability to deliver water as hot as an OWNER may desire, which is beyond the BUILDER’S

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SECTION X PLUMBING – ROOFING AND GUTTERS

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control. The time it takes for hot water to arrive at the fixture is also driven by the distance of a fixture from the hot water source.

Sanitary Sewer or Septic System

- Wastewater fixtures and pipes should not clog due to improper installation. BUILDER will correct problems caused by improper installation during the first two (2) years of the LIMITED WARRANTY. However, BUILDER is not responsible for repairing clogs caused by OWNER’S actions or negligence.

- Failure of a properly installed septic system to operate as designed is considered

a deficiency. BUILDER will correct problems with an improperly installed septic system during the first two (2) years of the LIMITED WARRANTY. However, BUILDER is not responsible for repairing problems caused by OWNER’S actions or negligence. OWNER’s actions that constitute negligence include but are not limited to: (1) connecting sump pump, roof drains, or backwash from a water conditioner into the system; (2) placement of non-biodegradable items into system; (3) use of garbage disposal not supplied or approved by BUILDER; (4) placing non-permeable surfaces over the disposal area of the system; (5) allowing vehicles to drive or park over the disposal area of the system; (6) failure to pump out the septic tank periodically, as required; (7) usage that exceeds the system’s design standards; (8) lack of vegetation maintenance over the drain fields; and (9) allowing water to pond over the disposal area.

ROOFING AND GUTTERS Roof Structure Please refer to Section IX, Construction Defect Claims, in this Service Guide, for information related to Construction Defect Service Items. These types of Service Items are covered for a period of five (5) years following settlement/closing.

- Roof ridge beam deflection greater than 1 inch in 8 feet is considered excessive. BUILDER will repair affected ridge beams that do not meet this standard during the first year of the LIMITED WARRANTY.

- Rafter or ceiling joist bows greater than 1 inch in 8 feet is considered a

deficiency. BUILDER will repair affected rafters or joists that bow in excess of this standard during the first year of the LIMITED WARRANTY.

- Roof trusses and other manufactured structural roof components in the roof

system will be sized according to the manufacturer’s specifications and prevailing building codes. BUILDER will reinforce or modify, as necessary, any roof truss or other manufactured structural roof components in the roof system that don’t comply with this standard during the first year of the LIMITED WARRANTY. Deflection is a normal condition that is considered part of the engineering design of the roof trusses and other manufactured structural roof components. Deflection may be an aesthetic consideration independent of the strength and safety requirements of the product.

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Roof Sheathing

- Roof sheathing shall not bow more than ½ inch in 2 feet. BUILDER will straighten bowed roof sheathing as necessary to meet this standard during the first year of the LIMITED WARRANTY. The BUILDER may install blocking between framing members to straighten the sheathing.

Roof Coverings There are many types of roofing products. For the purposes of this LIMITED WARRANTY, the term “shingles” is being used as a generic term to refer to all types of roof covering materials. Asphalt shingle edges and corners that curl or cup are conditions covered under the manufacturer’s warranty. No corrective action is required by BUILDER.

- Shingles have blown off. Shingles shall be installed per the manufacturer’s

installation instructions and shall perform in accordance with the manufacturer’s warranty. BUILDER will repair or replace shingles in the damaged area that were not installed per the manufacturer’s installation instructions during the first year of the LIMITED WARRANTY. BUILDER is not responsible for an exact match between the existing shingles and the replacement shingles. However, shingles that blow off during wind events in excess of the manufacturer’s design and installation instructions (e.g. hurricanes, severe storms, etc.) are not covered under this LIMITED WARRANTY.

- Shingles are not horizontally aligned. Shingles should be installed according to

the manufacturer’s installation instructions. BUILDER will remove shingles that do not meet the manufacturer’s installation instructions and will repair or replace them with new shingles during the first year of the LIMITED WARRANTY. BUILDER is not responsible for an exact match between the existing shingles and the replacement shingles.

- Asphalt shingles shall overhang the roof edges by at least ¼ inch and not more

than ¾ inch unless the manufacturer’s instructions indicate otherwise. BUILDER will reposition or replace shingles that don’t meet this standard, as necessary, during the first year of the LIMITED WARRANTY.

- Asphalt shingle surfaces shall not buckle higher than ¼ inch. BUILDER will

replace the affected shingles to meet this standard during the first year of the LIMITED WARRANTY. BUILDER is not responsible for an exact match between the existing shingles and the replacement shingles.

- Sheathing nails shall not loosen from the roof sheathing so as to raise shingles

from the surface. BUILDER will repair all affected areas as necessary to meet this standard during the first year of the LIMITED WARRANTY. BUILDER is not responsible for an exact match between the existing shingles and the replacement shingles.

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- Roofing nails and fasteners shall not be exposed at the ridge or hip of the roof. BUILDER will seal and/or repair areas with exposed roofing nails or fasteners to meet this standard during the first year of the LIMITED WARRANTY.

- Holes from construction activities are found on the roof surface. BUILDER will

repair or replace the affected shingles to meet this standard during the first year of the LIMITED WARRANTY. BUILDER is not responsible for an exact match between the existing shingles and the replacement shingles. BUILDER is not responsible for holes in the roof surface due to OWNER’S actions or negligence.

- Water shall not become trapped under membrane roofing. BUILDER will repair

or replace roofing as necessary to meet this standard during the first year of the LIMITED WARRANTY.

Gutters and Downspouts

- Gutters and downspouts shall not leak. BUILDER will repair leaks in gutters and downspouts during the first year of the LIMITED WARRANTY. Sealants are an acceptable method of repair.

- Gutters should not overflow during normal rain. BUILDER will repair the gutter

if it overflows during normal rains during the first year of the LIMITED WARRANTY. However, gutters may overflow during periods of heavy rain; this is a normal condition. OWNER is responsible for keeping gutters and downspouts free from debris that could cause an overflow.

- The water level in a gutter shall not exceed ½ inch in depth after a rain if the

gutter is unobstructed by ice, snow, or debris. BUILDER will repair the gutter, as required, to meet this standard during the first year of the LIMITED WARRANTY.

Skylights

- A skylight that leaks is considered a deficiency if the leak is a result of improper installation. BUILDER will repair any improperly installed skylight, as required, during the first year of the LIMITED WARRANTY.

SITE WORK

- Ground that settles around foundation walls, over utility trenches, or in other filled areas will not interfere with water drainage away from the home. ONE TIME ONLY during the first year of the LIMITED WARRANTY, BUILDER will fill areas that settle more than 6 inches and that affect proper drainage. It is the OWNER’S responsibility to remove, and then replace, shrubs, grass, or other

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SITE WORK – WALLS (FRAMING) – WINDOWS SECTION X

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- landscaping, pavement, sidewalks, or other improvements affected by the placement of such fill.

- Grades and swales within the property shall ensure proper drainage within 10 feet

around the home, in accordance with local jurisdiction and approved county site plans. Standing water shall not remain for more than 24 hours within 10 feet of the home following a rain, except in swales that drain other areas or in areas receiving sump pump discharge. In these areas, a longer period can be anticipated (generall no more than 48 hours). Water may stand longer following periods of heavy rains, especially when heavy rains occur on successive days. Grading determinations will not be made while frost or snow is on the ground or while the ground is saturated. BUILDER will correct improperly established grades and swales during the first year of the LIMITED WARRANTY. BUILDER is not responsible for changes to the grading around the home as a result of OWNER’S actions (e.g. installation of landscaping, decking, patios, pools, driveways, walls, etc.).

WALLS (FRAMING)

- Interior framed walls bowed in excess of ½ inch out of line within any 32-inch

horizontal measurement or ½ inch out of line within any 8 foot vertical measurement is considered to be a deficiency. The BUILDER will repair the wall, as required, to meet this standard within the first year of the LIMITED WARRANTY.

- Walls that are more than 3/4-inch out of plumb for any 32 inches in any vertical

measurement are considered to be a deficiency. The BUILDER will repair the wall, as required, to meet this standard in the first year of the LIMITED WARRANTY.

- Deflection is observed in a beam, header, girder, or other dimensional or manufactured

structural member in a wall. All beams, headers, girders, and other dimensional or manufactured structural members in the wall system will be sized according to the manufacturer’s specifications and applicable building codes. BUILDER will reinforce or modify, as necessary, any beam, header, girder, or other dimensional or manufactured structural member in the wall system that does not meet this standard within the first year of the LIMITED WARRANTY.

WINDOWS Scratches in glass and missing or damaged screens are specifically not covered in this BUILDER’S LIMITED WARRANTY and will ONLY be addressed by BUILDER if they are noted on the Punch List during the PreClosing Walk-Through.

- A window is difficult to open or close. Windows should require no greater operating force than that described in the manufacturer’s specifications. BUILDER will correct or repair the window, as required, to meet this standard during the first year of the LIMITED WARRANTY.

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SECTION X WINDOWS – WOOD

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- Windows shall be installed in accordance with the manufacturer’s specifications so that water does not intrude beyond the drainage plane of the window during normal rain conditions. Windows will resist water intrusion as specified by the window manufacturer. BUILDER will correct window leaks, as required, to meet this standard during the term of the LIMITED WARRANTY. The OWNER is responsible for keeping weep holes clean of debris, which allows wind-driven rain to be diverted from the window sill.

- Window grids, grilles, or muntins shall not disconnect, fall, or become out of level. ONE TIME ONLY during the first year of the LIMITED WARRANTY, BUILDER will repair or replace window grids, grilles, or muntins that have become disconnected, fallen or become out of level.

- Condensation between the panes of double-paned glass is considered a

deficiency. BUILDER shall replace the defective glass in accordance with the manufacturer’s requirements during the first year of the LIMITED WARRANTY.

WOOD Beams, Columns, and Posts

- An exposed wood column, post, or beam is split. Sawn wood columns, posts, or beams shall meet the grading standard for the species used. BUILDER will repair or replace any wood column, post, or beam that does not meet the grading standard during the first year of the LIMITED WARRANTY.

- Exposed wood posts and beams that develop bows and twists exceeding ¾ inch

in an 8 foot section are considered deficient. BUILDER will repair or replace any beam or post with a bow or twist that exceeds this standard during the first year of the LIMITED WARRANTY.

- Cups in an exposed wood beam or post exceeding ¼ inch in 5½ inches are

considered excessive. BUILDER will repair or replace any beam or post that exceeds this standard during the first year of the LIMITED WARRANTY.

Subfloor and Joists

- Although a totally squeak-proof floor cannot be guaranteed, a floor squeak caused by improper installation or loose subflooring is considered a deficiency. BUILDER will re-fasten any loose subflooring or take other corrective actions to correct improperly installed subfloor to meet this standard during the first year of the LIMITED WARRANTY. The nature of wood and construction methods makes it practically impossible to eliminate all squeaks during all seasons.

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- Subfloors shall not have more than a ¼ inch ridge or depression within any 32 inch measurement. BUILDER will correct or repair the subfloor to meet this standard within the first year of the LIMITED WARRANTY.

- The subfloor should not slope more than ½ inch in 20 feet. BUILDER will make

a reasonable and cost-effective effort to modify the floor to comply with this standard during the first year of the LIMITED WARRANTY. Sloped floors have both an aesthetic and functional consideration. Measurements for slope will be made across the room and not just in a small area. Crowns and other lumber characteristic that meet the standards of the applicable wood grading organization for the grade and species used are not defects. Deflections in the subfloor due to overloading by the OWNER are not covered under the LIMITED WARRANTY.

- Deflection and/or flex is observed in a floor system constructed of wood I-joists,

floor trusses, or similar products. All wood I-joists and other manufactured structural components in the floor system will be sized and installed as provided in the manufacturer’s instructions and applicable building codes. BUILDER will reinforce or modify, as necessary, any floor component that was not installed in accordance with the manufacturer’s instructions or applicable building codes during the first year of the LIMITED WARRANTY. Some deflection and/or flex is normal and is not an indication of deficiency in the strength and safety of the product.

Interior Trim Workmanship

The following conditions will ONLY be addressed by BUILDER if noted on the Punch List created during the PreClosing Walk-Through:

1. Interior trim that has hammer marks that are readily visible from a standing position facing the surface at a distance of 6 feet under normal lighting conditions.

2. Gaps at non-mitered trim and molding joints that exceed ⅛ inch in width. 3. Gaps between mitered edges in trim and molding joints that exceed ⅛ inch in width. 4. Nails and nail holes in base and trim molding shall not be readily visible from a

standing position facing the surface at a distance of 6 feet under normal lighting conditions.

- Trim and molding edges at inside corners will be coped or mitred; however,

square edged trim and molding may be butted. BUILDER will finish inside corners to meet this standard within the first year of the LIMITED WARRANTY.

- Splits, cracks, and checking (i.e. cracks in wood) greater than ⅛ inch in width are

considered excessive. ONE TIME ONLY during the first year of the LIMITED WARRANTY, BUILDER will repair the affected area to meet this standard. BUILDER is not responsible for a perfect match in the area that has been repaired or replaced.

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SECTION XI CONSTRUCTION DEFECT SERVICE

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CONSTRUCTION DEFECT SERVICE During your Five (5) Year LIMITED WARRANTY term, which commences on the day that title transfers (as indicated on your HUD 1 settlement document executed at closing), or first occupancy, whichever occurs first, your BUILDER warrants that the home will be free from Construction Defects as outlined in your LIMITED WARRANTY. SPECIFIC WATER INTRUSION & INTERIOR LEAKS Waterproofing

Leaks in the basement or in the foundation and/or crawlspace that involves the actual trickling of water through teh walls or seeping through the floor may be a construction defect. Dampness in the basement or foundation walls or in concrete basement and crawl space floors is often common to new construction. Additionally, a leak caused by landscaping that has been improperly installed by the homeowner or the homeowner’s contractor, or leaks caused by the homeowner’s failure to maintain proper grades, are excluded from warranty coverage under the LIMITED WARRANTY.

- Basement and crawlspace leaks resulting from a flaw in the materials or workmanship used in the construction of the home are considered a Construction Defect.

- Roofs and flashing shall not leak under normal weather conditions. BUILDER

will repair roof or flashing leaks resulting from a flaw in materials or workmanship during the term of the LIMITED WARRANTY. Leaks caused by leaves; debris; or severe weather conditions such as ice or snow build-up, high winds and driven rains are not covered under your LIMITED WARRANTY. It is the OWNER’S responsibility to keep the roof, drains, gutters, and downspouts free of ice and debris.

- Water shall drain from a low-sloped roof, except for minor ponding, Minor

ponding shall not exceed ¼ inch in depth more than 24 hours after a rainfall has ceased. BUILDER will take corrective action, as required, to correct ponded areas resulting from a flaw in materials or workmanship used in the construction of the home during the term of the LIMITED WARRANTY.

- Windows and skylights shall be installed in accordance with the manufacturer’s

specifications so that water does not leak through or around a window or skylight during normal weather conditions. BUILDER will correct window and skylight leaks, as required, to meet this standard during the term of the LIMITED WARRANTY. The OWNER is responsible for keeping weep holes clean of debris, which allows wind-driven rain to be diverted from the window sill.

- Leaks in any waste, vent and water piping resulting from a flaw in the materials

or workmanship used in the construction of the home will be addressed by the BUILDER during the term of the LIMITED WARRANTY. Condensation on

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CONSTRUCTION DEFECT SERVICE SECTION XI

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- piping does not constitute leakage and is not a construction defect except where pipe insulation is required but was not installed.

STRUCTURAL ELEMENTS Arches

- A crack in an arch equal to or greater than ¼ inch in width, or settlement in the span of an arch equal to or greater than ½ inch is considered excessive and is covered during the term of the LIMITED WARRANTY.

Floor Systems – Structural Concrete

- A crack in structural concrete equal to or greater than ¼ inch in width and/or ¼ inch in vertical displacement is considered excessive and is covered during the term of the LIMITED WARRANTY.

Floor Systems – Joists

- A deflection in a joist equal to or greater than 1 inch in 15 feet is considered excessive and is covered during the term of the LIMITED WARRANTY.

Floor Systems – Trusses

- A deflection in a truss equal to or greater than 1 inch in 10 feet is considered excessive and is covered during the term of the LIMITED WARRANTY.

Foundation – Concrete Beams

- A crack in concrete beams equal to or greater than 1/8 inch in width or a deflection of ¼ inch in 30 inches is considered excessive and is covered during the term of the LIMITED WARRANTY.

Foundation – Wood Beams: Built-Up, Laminated or Solid

- A deflection in a wood beam of 1 inch in 10 feet is considered excessive and is covered during the term of the LIMITED WARRANTY.

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Foundation – Steel Beams

- A deflection in a steel beam of ½ inch in 8 feet is considered excessive and is covered during the term of the LIMITED WARRANTY.

Foundation – Footings

- A crack in a foundation footing equal to or greater than ½ inch in width is considered excessive and is covered during the term of the LIMITED WARRANTY.

Foundation – Concrete Walls

- A crack in a foundation concrete wall equal to or greater than ¼ inch in width and ¼ inch in vertical displacement, or if the foundation concrete wall is out-of-plumb equal to or greater than ¼ inch in 12 inches measured from the base of the wall is considered excessive and is covered during the term of the LIMITED WARRANTY.

Foundation – Masonry Walls

- A crack in a foundation masonry wall equal to or greater than 3/8 inch in width, or if the foundation masonry wall is out-of-plumb equal to or greater than ¼ inch in 12 inches measured from the base of the wall is considered excessive and is covered during the term of the LIMITED WARRANTY.

Foundation – Concrete Columns

- A bow in a foundation concrete column equal to or greater than ½ inch in 8 feet, or if a foundation concrete column is out-of-plumb equal to or greater than ¼ inch in 12 inches when measured from the base of the column then that is considered excessive and is covered during the term of the LIMITED WARRANTY.

Foundation – Masonry Columns

- A foundation masonry column equal that is out-of-plumb equal to or greater than 1/8 inch in 12 inches when measured from the base of the column is considered excessive and is covered during the term of the LIMITED WARRANTY.

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Foundation – Steel Columns

- A bow in a foundation steel column equal to or greater than 1 inch in 8 feet, or if a foundation steel column is out-of-plumb equal to or greater than ¼ inch in 12 inches when measured from the base of the column then that is considered excessive and is covered during the term of the LIMITED WARRANTY.

Foundation – Wood Columns

- A bow in a foundation wood column equal to or greater than 1 inch in 8 feet, or if a foundation wood column is out-of-plumb equal to or greater than ¼ inch in 12 inches when measured from the base of the column then that is considered excessive and is covered during the term of the LIMITED WARRANTY.

Lintels & Headers – Concrete, Masonry, Steel or Wood

- A deflection equal to or greater than ¼ inch in 4 feet is considered excessive and is covered during the term of the LIMITED WARRANTY.

Roof Framing – Ridge Beam

- A deflection equal to or greater than 1 inch in 10 feet is considered excessive and is covered during the term of the LIMITED WARRANTY.

Roof Framing – Rafters (Common, Jack, or Valley/Hip)

- A deflection or bow equal to or greater than 1 inch in 10 feet is considered

excessive and is covered during the term of the LIMITED WARRANTY. Roof Framing – Ceiling Joists

- A deflection equal to or greater than ¾ inch in 10 feet is considered excessive and is covered during the term of the LIMITED WARRANTY.

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Roof Framing – Trusses


Structural Beams & Girders - Steel

- A deflection equal to or greater than ½ inch in 8 feet is considered excessive and is covered during the term of the LIMITED WARRANTY.

Structural Beams & Girders – Wood (Solid, Built-Up, or Laminated)


Structural Columns – Concrete

- A bow in a structural concrete column equal to or greater than ½ inch in 8 feet, or if a structural concrete column is out-of-plumb equal to or greater than ¼ inch in 12 inches when measured from the base of the column then that is considered excessive and is covered during the term of the LIMITED WARRANTY.

Structural Columns – Masonry

- A structural masonry column equal that is out-of-plumb equal to or greater than 1/8 inch in 12 inches when measured from the base of the column is considered excessive and is covered during the term of the LIMITED WARRANTY.

Structural Columns – Steel

- A bow in a structural steel column equal to or greater than 1 inch in 8 feet, or if a structural steel column is out-of-plumb equal to or greater than ¼ inch in 12 inches when measured from the base of the column then that is considered excessive and is covered during the term of the LIMITED WARRANTY.

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Structural Columns – Wood

- A bow in a structural wood column equal to or greater than 1 inch in 8 feet, or if a structural wood column is out-of-plumb equal to or greater than ¼ inch in 12 inches when measured from the base of the column then that is considered excessive and is covered during the term of the LIMITED WARRANTY.

Load Bearing Walls & Partitions – Studs

- A bow or cup in a load bearing wall and/or partition stud equal to or greater than

1 inch in 8 feet is considered excessive and is covered during the term of the LIMITED WARRANTY.

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SECTION XII 5-YEAR SUPPLEMENTAL STRUCTURAL SERVICE

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5-YEAR SUPPLEMENTAL STRUCTURAL

LIMITED WARRANTY PROCEDURE During the five (5) year SUPPLEMENTAL STRUCTURAL WARRANTY term, which commences on the day after the original five (5) year LIMITED WARRANTY period expires, your BUILDER warrants that the home will be free from Structural Defects. A “Structural Defect” is actual physical damage to the load-bearing elements of the home, which are caused by a failure of such load-bearing elements. Furthermore, the failure of these load bearing elements affects their load-bearing function to the extent that the home becomes unsafe, unsanitary or otherwise unlivable. The elements that comprise the load bearing portions of the home are: (1) foundation systems, (2) footings, (3) beams, (4) girders, (5) lintels, (6) columns, (7) load bearing walls and partitions, (8) load bearing floor systems, and (9) roof framing systems. Select the appropriate load bearing element from the list below for registering the structural defect Service Item. Individual Service Item scenarios are not listed for each load bearing element category. Rather, each structural defect Service Item is individually evaluated to determine whether there is actual physical damage to the load bearing element, whether that damage has caused a failure of the load bearing element, and whether the failure of the load bearing element has made the home unsafe, unsanitary or otherwise unlivable.

- Foundation Systems. That part of the home which is below the surface of the ground and upon which the superstructure of the home rests.

- Footings. The system at the base of the foundation wall that supports and distributes loads from the foundation to the ground.

- Beams. Structural members that transversely support a load.

- Girders. Structural members that horizontally support a load.

- Lintels. Structural member that horizontally supports a load spanning an opening, such as between the uprights of a door or window or between two columns or piers.

- Columns. Structural member that vertically supports a load.

- Load bearing walls and partitions.

FS1

FO1

BE1

LT1

GR1

CL1

LW1

5-YEAR SUPPLEMENTAL STRUCTURAL SERVICE SECTION XII

73

- Load bearing floor systems.

- Roof framing systems.

RS1

LF1

SECTION XIII NON-SERVICE CONDITIONS

74

NON- SERVICE CONDITIONS This Service Guide provides only for those Service Items specifically described in Sections X (Service Performance Standards), Section XI (Construction Defect Service) and Section XII (5-Year Supplemental Structural Service. Specific Description of Certain Non-Service Items Section XII is designed to help the OWNER better understand some of the changes and mainte-nance items that may occur in the home during the first year or so of occupancy, and also to more specifically describe and explain certain items which are not serviced under this Service Guide and your LIMITED WARRANTY. Failure to include any item in this section, or to specifically exclude any item from this section that is not actually serviced under your LIMITED WARRANTY, shall not create any presumption or implication whatsoever that the item is serviced by this Service Guide and your LIMITED WARRANTY. General Comments The home will require more maintenance and care than most products since it is made of many different components, each with their/its own special characteristics. Furthermore, like other products made by humans a home is not perfect. The home will show some minor flaws and un-foreseeable defects, and it may require some adjustments and touching up. Manufacturer's Warranties Certain items that are not serviced by this Service Guide may be covered by manufacturers’ warranties. Those manufacturer’s warranties are listed in Section XIV of this Service Guide. Any rights of the OWNER under those warranties are only provided by the manufacturers. The BUILDER does not assume any of the obligations under any manufacturer's warranty.

SPECIFIC NON-SERVICE CONDITIONS In addition to all of the Exclusions listed in this Service Guide, your LIMITED WARRANTY and or the SUPPLEMENTAL STRUCTURAL WARRANTY, the following items are specifically not warranted:

1. Concrete can develop hairline cracks not affecting the structural integrity of the home. There is no known method of eliminating this condition, which is caused by characteristics of expansion and contraction. It does not affect the strength of the home and is not a condition serviced under this Service Guide. Only cracks specifically described in Section X shall be serviced.

2. All caulking (exterior and interior) will crack or bleed somewhat in the months after

installation. This is normal and is not warranted except as specifically described in Section X of this Service Guide.

3. Wood will sometimes crack or "spread apart" due to the drying process. This is most

often caused by the heat inside the home or the exposure to the sun on the outside.

NON-SERVICE CONDITIONS SECTION XIII

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This is normal and is considered a maintenance item to be cared for by the OWNER and is specifically not serviced, except as specifically described in Section X.

4. Windows will collect condensation on interior surfaces when extreme temperature

differences and high humidity levels are present. Condensation is usually the result of climactic/humidity conditions created by the OWNER within the home. Unless directly attributed to faulty installation, window condensation is a result of a condi-tion beyond the BUILDER'S control and is specifically not serviced. Window "chatter" associated with wind conditions is normal and is also specifically not serviced under this Service Guide.

5. Broken mirrors which are not noted on the Punch List created during the PreClosing

Walk-Through will not be addressed by the BUILDER. These are specifically not serviced under this Service Guide.

6. Drywall (sheetrock™) will sometimes develop nail pops or settlement cracks. This is

a normal part of the drying-out process and an item that can easily be handled by the OWNER with spackling during normal redecorating. Except as specifically provided in Section X, drywall (sheetrock™) cracks, nail pops, seams, joints, corners, etc., are not serviced.

7. Even the best quality paint, particularly exterior paint, can crack, chip or peel. This

does not indicate a defect in the paint or application but is most often caused by other sources, such as allowing lawn sprinklers to hit painted areas, washing down painted areas, etc. Inside, do not scrub latex painted-walls, and be aware of the newly painted walls as you are moving furniture. The best paint will be stained or chipped if it is not cared for properly. Painting is only serviced as specifically provided in Section X of this Service Guide.

8. Fungus and mildew can form on a painted surface if the structure is subject to ab-

normal exposures, such as excessive rainfall or moisture. Often an area where no-direct sunlight occurs will be subject to these conditions. Mildew and/or fungus for-mation is a condition that cannot be controlled by BUILDER and is an OWNER maintenance item and is specifically not serviced by this Service Guide. Whether or not OWNER experiences mold growth depends largely on how OWNER manages and maintains the home. BUILDER is not responsible for any damage caused by mold, or by some other agent, that may be associated with OWNER maintenance or neglect, to include but not be limited to property damage, personal injury, loss of income, emotional distress, death, loss of use, loss of value, and adverse health effects, or any other effects.

9. All material that is stained will have variations in color, due to the various textures in

wood. Doors that have panels will sometimes dry out and leave a crack of bare wood. This is due to weather changes and other conditions, and neither color varia-tions nor shrinkage cracks are serviced except as specifically provided in Section X.

10. Dripping faucets, toilet adjustments and toilet seats are only serviced to the extent

described in Section X. Otherwise, they are the OWNER'S maintenance re-sponsibility. If the plumbing is "stopped up" during the term of your LIMITED WARRANTY and the person servicing the plumbing on behalf of the BUILDER

SECTION XIV NON-SERVICE CONDITIONS

76

finds inappropriate foreign material in the sewage line, the OWNER will be responsible for payment in full for the service call.

11. The OWNER must take precautions to prevent freezing of pipes during severe cold

weather. Except as stated in Section X, frozen pipes are not serviced. 12. The heating, ventilation and air conditioning (HVAC) system is covered by the

manufacturer's warranty. It is the OWNER'S responsibility to make sure that filters are kept clean and changed at least every 2 months. Failure to do so may void the BUILDER’S obligations during your LIMITED WARRANTY term. It is also good policy for the homeowner to have an annual service contract with a HVAC contractor for ongoing annual maintenance service.

13. Air conditioner condensation lines will clog eventually under normal use. This is an

OWNER maintenance item. The BUILDER shall provide unobstructed condensation lines at the time of first occupancy only.

14. When metal is heated it expands, and when cooled it contracts. The result is "ticking"

or "crackling" within ductwork, which is generally to be expected. Except as stated in Section X, noise in ductwork is not warranted.

15. GFCI and AFCI are sensitive safety devices installed into the electrical system to

provide protection against electrical shock. The BUILDER has installed GFCIs and AFCIs in specific accordance with approved electrical codes. Occasional tripping is to be expected and is not a serviceable item. Service calls to reset GFCIs, AFCIs or tripped breakers will be billed to the OWNER. Burned out light bulbs are specifically not serviced and service calls in response to a burnt out light bulbs will be billed to the OWNER.

16. Electrical junction boxes on exterior walls may produce airflow whereby the cold air

can be drawn through the outlet into the room. The problem is normal in new home construction and is not serviced.

17. The floors are not serviced for damage caused by neglect or the incidents of use.

Wood, tile, marble, linoleum and carpet all require maintenance. Floor casters are recommended to prevent scratching or chipping of wood, tile or marble. The OWNER should clean stains from carpet, wood, tile or marble immediately to pre-vent discoloration. Carpet has a tendency to loosen in damp weather and stretch tight again in dryer weather. Any cosmetic floor covering deficiencies that are not noted on the Punch List prior to Closing will not be addressed by the BUILDER.

18. Exposure to light may cause spots and/or fading on carpets and wood floors. These

conditions are specifically not serviced. 19. Door panels will shrink and expand, and may expose unpainted surfaces. This is

normal and not serviced, except as noted in Section X. 20. The upkeep of cosmetic aspects of the home is the OWNER'S responsibility. The

BUILDER has not agreed to cover ordinary wear and tear, or other occurrences sub-sequent to construction that affects the condition of features in the home. Chips, scratches, mars or other cosmetic damage in tile, woodwork, walls, porcelain, brick,

NON-SERVICE CONDITIONS SECTION XIII

77

mirrors, plumbing fixtures, marble, Formica, lighting fixtures, kitchen and other appliances, doors, paneling, siding, screens, windows, carpets, vinyl floors, cabinets, etc. which are not recognized and noted on the Punch List during the PreClosing Walk-Through will not be addressed by the BUILDER. Such damage is specifically not serviced under your LIMITED WARRANTY.

21. Chips and cracks on surfaces of bathtubs, sinks, etc., can occur when the surface is hit

with sharp or heavy objects. The BUILDER shall not be responsible for repair of such damages unless the damage was reported on the Punch List during the PreClosing Walk-Through.

22. The BUILDER accepts no responsibility for the growth of grass/sod, shrubs or trees.

Once BUILDER grades and sods the property, it is the responsibility of the OWNER to water, fertilize and maintain the lawn and plants. The BUILDER will not replace any shrubs, trees or sod except for those which are noted as diseased on the Punch List during the PreClosing Walk-Through. Under no circumstances is sod a serviced item.

23. With respect to concrete, except as specifically described in Section X, the

BUILDER specifically does not warrant and shall not be responsible for repairing, replacing or correcting any minor cracking, flaking, scaling, spalling, pitting, discoloration, expanding, shrinkage, settling or other problems. The OWNER acknowledges that weather conditions, salt and other chemicals can have an adverse effect on concrete and that OWNER shall be solely responsible for the proper maintenance of all concrete (specifically including but not limited to any concrete, driveway, patio and walks).

SECTION XIV MANUFACTURER’S WARRANTIES

78

MANUFACTURERS’ WARRANTIES Registration Forms The initial OWNER will be given the appropriate forms to register the items listed below, if they were part of the home delivered to the OWNER by BUILDER, for the manufacturers' warranties. It shall be solely the OWNER'S responsibility to make those registrations. The ONLY warranty on those items is the manufacturer's warranty and the BUILDER is in no way responsible for their performance or for any condition beyond the manufacturer's warranty. The following items, if installed, are covered by manufacturers' warranties:

1. Refrigerator / Freezer 2. Ice Maker 3. Water Softening System / Equipment 4. Thermostat 5. Dishwasher 6. Garbage Disposal 7. Trash Compactor 8. Ovens 9. Cook Tops 10. Microwave 11. Kitchen Vent Fan 12. Central Air Conditioner 13. Furnace 14. Water Heater 15. Whirlpool 16. Security System 17. Garage Door Opener 18. Light Fixtures 19. Central Vacuum System 20. Entertainment Systems 21. Sump Pump 22. Intercom Systems 23. Electric Locking Systems 24. Mirrors 25. Shower Doors

There may be other supplies, materials, appliances and systems that are specifically not serviced under your LIMITED WARRANTY and are instead covered by the manufacturer’s warranty.

MISCELLANEOUS SECTION XV

79

MISCELLANEOUS

A. Repairs required under this Service Guide and your LIMITED WARRANTY shall be performed in the manner and using such materials and methods as shall be considered advisable by BUILDER.

B. BUILDER, in his sole discretion, shall determine which contractor(s) to assign service work to. ProHome does not have a contractual relationship with any contractor performing any service work for BUILDER and is not responsible for the contractor or the quality of work performed by the contractor.

C. Repairs shall be finished or touched up to match surrounding areas as closely as practi-cable. However, exact match cannot be guaranteed.

D. Steps taken to correct defects shall not act to extend the term of your LIMITED WARRANTY.

E. Should any provision of this Service Guide be deemed unenforceable by a court of competent jurisdiction, that determination will not affect the enforceability of the re-maining provisions.

F. This Service Guide is to be governed by and construed in accordance with the laws of the state in which the home is located.

G. This Service Guide may not be modified or amended in any respect except upon written amendment signed by both the BUILDER and the then-current OWNER.

H. OWNER acknowledges if the BUILDER chooses to repair, replace, address or discuss the improvement of any non-serviced condition involving in any manner the material, workmanship, supply or situation, the BUILDER is not obligated, represented, promised or committed to repair, replace, address or discuss any other non-serviceable condition thereafter.

I. OWNER understands and acknowledges that BUILDER, not ProHome, is the sole warrantor (explicit and/or implicit) under the BUILDER’S LIMITED WARRANTY and the SUPPLEMENTAL STRUCTURAL WARRANTY and that all warranty work performed under either the LIMITED WARRANTY and/or the SUPPLEMENTAL STRUCTURAL WARRANTY and this Service Guide is performed either by the BUILDER or the BUILDER’S Subcontractor(s) – not ProHome – and that ProHome is not responsible for the quality, timeliness, or any other aspect of performance or non-performance concerning any particular Service Item or group of Service Items as it involves the BUILDER or the BUILDER’S Subcontractor(s). OWNER furthermore agrees and understands that ProHome is only under contractual obligation with the BUILDER, and not the OWNER, by means of the Builder’s Service Agreement executed by and between BUILDER and ProHome and that the Builder’s Service Agreement takes precedence over this Service Guide regarding all service obligations of ProHome outlined or mentioned herein.

SECTION XVI ACKNOWLEDGEMENT

80

ProHome BUILDER'S LIMITED WARRANTY ACKNOWLEDGEMENT OF UNDERSTANDING AND ACCEPTANCE

The undersigned acknowledge that we have received a copy of the foregoing Service Guide, Service Identification: PHI 15.4 (VASG). The undersigned further acknowledges that we have read, understand, and accept the terms and conditions of the foregoing, Service Identification: PHI 15.4 (VASG). WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, THE UNDERSIGNED ADDITIONALLY ACKNOWLEDGE THAT WE HAVE READ AND UNDERSTAND THE SPECIFIC LIMITATIONS ON THE COVERAGE OF THIS SERVICE GUIDE AS OUTLINED IN SECTIONS X, XI, XII, XIII and XV. The undersigned understand and agree that these are the only conditions for which warranty service will be provided. The undersigned acknowledges that the undersigned has read, understands and accepts the warranty conditions contained herein. THIS ACKNOWLEDGEMENT OF UNDERSTANDING AND ACCEPTANCE SHOULD BE SIGNED AND RETURNED TO BUILDER BY THE FOLLOWING DATE: RETURN DATE: __________________________________________________, ___________________ BUILDER'S NAME: ___________________________________________________________________ BUILDER'S ADDRESS:_________________________________________________________________ DATE:________________________________________________________, ______________________ OWNER: ____________________________________________________________________________ SIGNATURE DATE: ________________________________________________________, _____________________ OWNER: ____________________________________________________________________________ SIGNATURE HOME ADDRESS: _____________________________________________________________________ _____________________________________________________________________

This Service Guide (PHI 15.4 (VASG)) contains proprietary information of ProHome International, LLC. The reproduction of this material, in whole or in part, without the expressed

written consent of ProHome International, LLC is prohibited. Copyright © 10/2014 All rights reserved.


Chapter 10

Limited Warranty Documents: Highlights

• ProHome Service—Our service partner, ProHome, will address most if not all of your warranty service items as described in Chapter 9, The ProHome Service Guide.

• Home Builder Limited Warranty (HBLW)—This documents Winchester Homes warranty commitment to you and specifies duties and responsibilities for all parties along with limitations and exclusions with which you should be familiar in the event a construction defect occurs in your home.

• The HBLW, Section by Section—As we did with The ProHome Homeowner’s Service Guide, we have summarized the sections of this document to provide you with an overall understanding of what it contains. Again, please take the time to read the entire HBLW for it contains important details. In order for you to enjoy every benefit it provides, you need to be familiar with it.

• Winchester Homes’ Supplemental Five-Year Structural Limited Warranty – Virginia—Winchester Homes provides its Virginia homeowners with a supplemental structural warranty.

Limited Warranty Documents – 10.1


Chapter 10

Limited Warranty Documents One year, five year, structural, manufacturer…the warranties that come with a new home can be confusing. Terms and conditions, time frames, performance standards, resolution of any disputes all seem like dry reading until you need assistance with some detail in your home.

ProHome Service The vast majority of our customers handle all of their warranty concerns through our regular warranty procedures with the assistance of the ProHome staff. Rarely, a situation arises during the warranty period that relates to the HBLW. As with any consumer product, interpretation may need to be made as to whether an item is covered. By being familiar with the specifics of these documents, you will have a good understanding of the various coverages and the steps that will be taken to determine the response to less common situations. The HBLW provides a method of handling warranty coverage when a situation rises to the level of a construction defect along with a process to resolve disputes that arise concerning the presence of a construction defect.

Coverage Your warranty coverage begins on the date of settlement and expires on the date indicated on your Limited Warranty Validation Form which you receive in the mail subsequent to your closing date. ProHome then administers the warranty standards as described in Chapter 9, The ProHome Homeowner’s Service Guide. These warranty standards outline tolerances for items that will be covered under our service program. We also provide construction defect standards applicable for the entire warranty period. These can be found in the HBLW. Generally, a construction defect is a flaw in the material or workmanship of the home that— • Materially affects the structural integrity of the home, • Has an obvious and material negative impact on the appearance of the home, • Jeopardizes the life or safety of the occupants, or • Results in the inability of the home to provide the functions that can reasonably be expected in a residential

dwelling.

Home Builder’s Limited Warranty (HBLW) Section by Section We hope that by providing this overview of your warranty documentation that you will find this information less of a hassle and more of a genuine benefit of having purchased a new home. The items that follow relate to the Home Builder’s Limited Warranty. The HBLW is a “limited warranty” by definition. The warranty does not cover every problem that may occur in a new home. The reality is that most problems that arise over time in a home are typically not construction defects. They may be homeowner maintenance issues. Sometimes they are due to normal wear and tear, or may be too minor to be considered a construction defect as defined in builder warranties.



Introduction, page 2 The limited warranty establishes the parameters under which we will work together to assure that your home performs to acknowledged standards throughout the warranty period. Section I: Warranty Coverage, page 3 Warranty coverage addresses material and workmanship; incomplete construction items fall outside of this coverage. Written notice from you, describing a suspected defect is required for investigation and possible corrective action. This is for your protection; always retain a copy of notices to forward for warranty attention. Section II: Our Warranty Obligations, page 3 When you submit written notice of items, we will inspect them to determine appropriate action. Such action may include repair, replacement, or paying you the amount the repair or replacement would cost us. Alternatively, we also have the choice of paying you the amount or the lost fair market value of your home. Factors that enter into this choice are outlined in this section. Section III: Homeowner Maintenance Obligations, page 5 Similar to an automobile, your new home and the common elements of the community requires care from the first day. Regular attention is essential to maintaining a quality home for a lifetime. Neither Winchester Homes nor ProHome provide home maintenance.

Section IV: Coverage Limitations. Page 5 Here you will find details addressing cosmetic repairs made necessary by a covered repair and/or how damage to your personal belongings is addressed. Section V: Exclusions, page 5 Conditions outside the control or influence of the home builder fall outside limited warranties. Details are listed here. (Be certain you have adequate homeowner insurance coverage for these types of events, where applicable.) Section VI: Procedure to Request Us to Perform under this Limited Warranty, page 7 The procedure described here references “third parties acting on our behalf”—in our case that is ProHome as outlined in Chapter 9, The ProHome Service Guide. Section VII: Binding Arbitration Procedures, page 8 Binding arbitration is a recognized alternative to lengthy and costly court actions. While needing arbitration is rare, you should be aware that this procedure is available to you. Section VIII: General Conditions, page 11 Five general points of which you will want to be aware.



Section IX: Definitions, page 12 To ensure clarity, the terms used to refer to the parties and conditions are defined so that all of us are using the same vocabulary. Binding Arbitration Request Form, following page 13 While none of us expect disagreements, they can occur. Having a process in place to resolve such situations eliminate time-consuming and expensive legal actions. Acknowledgement and Transfer Form, last page If you sell your home prior to the expiration of the limited warranty coverage, the remaining warranty transfers to the new homeowner. This is a benefit to you as a seller and to your buyer as a new owner of the home. Be certain the transfer is submitted to take advantage of this benefit.

Winchester Homes’ Supplemental Five-Year Structural Warranty - Virginia Winchester Homes issues a Structural Warranty to our homeowners in Virginia. The warranty supplements the Home Builder’s Limited Warranty (“HBLW”) and covers certain structural defects. This coverage begins on the date the HBLW expires on your home (generally five years after the original closing date) and is in effect for five years thereafter. I. What Is Covered, page 2 The supplemental structural coverage that Winchester provides protect you from defects in a load bearing component of your home, as defined in this section. Items that are not load bearing components and which are therefore excluded from this supplemental structural coverage as also listed under this heading. The ProHome Service Guide (Chapter 9 )includes additional information regarding the Supplemental Five-Year Structural Limited Warranty. II. Your Obligations, page 2 Home maintenance, care of the home’s systems, and protecting the home from damage are your obligations. III. How You Make a Claim under this Structural Warranty, page 3 Claims under this warranty should be registered with ProHome as described in the ProHome Service Guide. IV. What WHI Will Do, page 3 If a structural defect is confirmed, Winchester Homes will repair, replace, or pay the reasonable cost of repairing or replacing the defective item. Some restrictions apply which are outlined under this heading. V. Resale, page 3 As is true of the HBLW, if you sell your home prior to the expiration of the supplemental structural limited warranty coverage, the remaining warranty transfers to the new homeowner. This is a benefit to you as a seller and to your buyer as a new owner of the home. Be certain the Acknowledgement & Transfer is submitted to take advantage of this benefit.



VI. Exclusions, pages 4 & 5 Items or conditions that are excluded from this supplemental structural coverage are listed on pages four and five. VII. General. Page 6 Terms and conditions that also apply to this limited warranty appear under this heading and are important to know about for you to gain full advantage of this coverage. VIII. Mediation and Binding Arbitration, page 6 Should a dispute arise over regarding this warranty or items related to it, we mutually agree to avoid time- consuming and costly court proceedings and exercise alternative dispute resolution as described in this section. Subsequent Homebuyer Acknowledgment & Transfer, page 7 This is the form you would use to transfer any remaining warranty coverage from yourself to a subsequent homeowner. This process gives the new homeowner all of the same protections you would have had under the terms of this supplemental warranty. Also keep in mind that a similar form is provided in the ProHome Service Guide so that our service partner has the new homeowner’s information as well.



The Home Builder’s Limited Warranty (HBLW) immediately follows this page. The Winchester Homes Supplemental Limited Warranty (Years 6 through 10) immediately follows the HBLW.


HOME BUILDER’S LIMITED WARRANTY Administered by Professional Warranty Service Corporation (“PWC”)

TABLE OF CONTENTS Introduction Section I. Warranty Coverage Section II. OUR Warranty Obligations Section III. Homeowner Maintenance Obligations Section IV. Coverage Limitations Section V. Exclusions Section VI. Procedure to Request US To Perform Under This LIMITED WARRANTY Section VII. Binding Arbitration Procedure Section VIII. General Conditions Section IX. Definitions Binding Arbitration Request Form Subsequent Home Buyer Acknowledgment and Transfer form

THIS AGREEMENT CONTAINS A BINDING ARBITRATION PROVISION, WHICH MAY BE ENFORCED BY EITHER PARTY

PWC FORM NO. 117 Rev. 01/2007

Throughout this HOME BUILDER’S LIMITED WARRANTY, referred to hereinafter as the “LIMITED WARRANTY”, the words “YOU” and “YOUR” refer to the HOMEOWNER, including any subsequent owners, and, where applicable, a HOMEOWNERS ASSOCIATION. The words “WE”, “US” and “OUR” refer to the BUILDER. The other words and phrases which appear in boldface uppercase type also have special meaning. Refer to the Section IX. Definitions, so that YOU will understand the terminology applicable to this LIMITED WARRANTY.

PWC FORM NO. 117 Rev. 01/2007 2

This LIMITED WARRANTY establishes an agreed method for determining when a CONSTRUCTION DEFECT exists and a clear understanding of OUR responsibilities for remedying any such CONSTRUCTION DEFECT. This LIMITED WARRANTY also helps distinguish a CONSTRUCTION DEFECT that is OUR responsibility from those minor imperfections that can reasonably be expected in a HOME or the COMMON ELEMENTS, or that result from normal wear and tear or the neglect of routine HOMEOWNER or HOMEOWNERS ASSOCIATION maintenance responsibilities.

This LIMITED WARRANTY contains the procedures YOU must use to notify US of a condition in YOUR HOME or the COMMON ELEMENTS which YOU believe may constitute a CONSTRUCTION DEFECT. In the event a condition occurs in the HOME or the COMMON ELEMENTS that YOU believe may constitute a CONSTRUCTION DEFECT, YOU agree to submit any request for warranty performance in accordance with the procedure described in this LIMITED WARRANTY. Based on the information YOU provide and, where WE deem it necessary, information obtained from OUR onsite investigation, inspection and/or testing of the HOME or the COMMON ELEMENTS, WE will determine whether WE agree with YOU that the condition constitutes a CONSTRUCTION DEFECT. If WE determine that the condition reported by YOU is a CONSTRUCTION DEFECT, WE will remedy the condition in accordance with the remedies prescribed in this LIMITED WARRANTY. WE will make this determination in accordance with Section II, OUR Warranty Obligations, contained in this LIMITED WARRANTY.

THIS LIMITED WARRANTY PROVIDES THAT ANY AND ALL CLAIMS AND DISPUTES BETWEEN YOU AND US WHICH YOU AND WE ARE UNABLE TO RESOLVE BY MUTUAL AGREEMENT, SHALL BE RESOLVED SOLELY AND EXCLUSIVELY THROUGH FINAL AND BINDING ARBITRATION IN ACCORDANCE WITH THE TERMS AND PROCESS DESCRIBED WITHIN THIS DOCUMENT. BY THIS AGREEMENT, BOTH YOU AND WE ARE WAIVING THE RIGHT TO LITIGATE DISPUTES IN COURT. To the extent permitted by law, all express or implied warranties other than this LIMITED WARRANTY, including any oral or written statement or representation made by US or any other person, and any implied warranty of habitability, merchantability or fitness for a particular purpose, are hereby disclaimed by US and are waived by YOU. YOUR only remedy in the event of a CONSTRUCTION DEFECT in or to the HOME or the COMMON ELEMENTS or to the real property on which the HOME or the COMMON ELEMENTS is situated is that provided to YOU under this LIMITED WARRANTY. Enclosed with this LIMITED WARRANTY is a Limited Warranty Validation Form. The Limited Warranty Validation Form is a part of the LIMITED WARRANTY and provides the dates on which the warranty coverage period begins and expires. It is important that this form be retained with the LIMITED WARRANTY. WE have contracted with PWC for certain administrative services relative to this LIMITED WARRANTY. PWC’s sole responsibility is to provide administrative services as set forth herein. Under no circumstances or conditions is PWC responsible for fulfilling OUR obligations under this LIMITED WARRANTY. There may be instances where an additional PWC administered Builder’s Limited Warranty is issued together with this LIMITED WARRANTY. If both of these warranties are issued to YOU, YOU agree to request warranty performance under either warranty relative to warrantable issues on the HOME or the COMMON ELEMENTS. YOU may not collect twice relative to the same issue. If any provision of this LIMITED WARRANTY is determined to be unenforceable, such a determination will not affect the remaining provisions. If this LIMITED WARRANTY or any provision herein is determined to be

unenforceable as to a HOMEOWNERS ASSOCIATION or a specific HOMEOWNER, such a determination will not affect the enforceability of this LIMITED WARRANTY or such provision as to any other HOMEOWNERS ASSOCIATION or any other HOMEOWNER. Any dispute as to the enforceability of any provision of this LIMITED WARRANTY, including any dispute as to the scope or enforceability of the arbitration provision contained herein, shall be determined by binding arbitration as provided for in this LIMITED WARRANTY.

PWC FORM NO. 117 Rev. 01/2007 3

I. Warranty Coverage

Coverage under this LIMITED WARRANTY is expressly limited to CONSTRUCTION DEFECTS which occur during the WARRANTY PERIOD indicated on the Limited Warranty Validation Form and which are reported by YOU in accordance with the notification requirements of Section VI. Procedure to Request US To Perform Under This LIMITED WARRANTY. OUR obligations under this LIMITED WARRANTY apply to workmanship actually performed and materials actually installed in the HOME or the COMMON ELEMENTS. Any failure by US to complete construction of the HOME or COMMON ELEMENTS, where such failure is apparent and obvious, is not covered by this LIMITED WARRANTY and is not a CONSTRUCTION DEFECT.

During the WARRANTY PERIOD indicated on the Limited Warranty Validation Form, WE warrant that the HOME and the COMMON ELEMENTS will be free of CONSTRUCTION DEFECTS. OUR obligation to perform under this LIMITED WARRANTY requires that WE must receive

written notice from YOU of the alleged CONSTRUCTION DEFECT as soon as reasonably possible after YOU become aware of a CONSTRUCTION DEFECT but not later than thirty (30) days after the expiration of the coverage. Telephonic or face-to-face discussion is not a substitute for required written notice and will not protect YOUR rights under this LIMITED WARRANTY (see Section VI. Procedure to Request US To Perform Under This LIMITED WARRANTY).

II. OUR Warranty Obligations Upon OUR timely receipt of written notice from YOU alleging a CONSTRUCTION DEFECT during the WARRANTY PERIOD, WE, or parties acting on OUR behalf, will, where WE deem it necessary, inspect, investigate and/or test (including destructive testing) the condition alleged to be a CONSTRUCTION DEFECT. If WE determine that a CONSTRUCTION DEFECT exists, WE, or parties acting on OUR behalf, will (1) repair or replace the CONSTRUCTION DEFECT, (2) pay to YOU the actual amount it would cost US to repair or replace the CONSTRUCTION DEFECT, or (3) pay to YOU an amount equal to the diminution in fair market value caused by the uncorrected CONSTRUCTION DEFECT. Subject to the limitations described in Section IV. Coverage Limitations, if the HOME is rendered temporarily uninhabitable by a CONSTRUCTION DEFECT or by work necessary to repair a CONSTRUCTION DEFECT, WE shall pay the reasonable cost for YOUR alternate shelter until the HOME is restored to a habitable condition. Additionally, in connection with OUR remedy of a CONSTRUCTION DEFECT, and subject to the limitations described in Section IV. Coverage Limitations, WE shall repair, replace or pay the reasonable cost for:

• Those surfaces, finishes and coverings that are part of the HOME and that are damaged

directly by a CONSTRUCTION DEFECT or that are damaged in the course of OUR repair of a CONSTRUCTION DEFECT.

• Home furnishings, carpet or personal property damaged directly by the CONSTRUCTION DEFECT.

The decision to repair, replace, or to make payment in lieu of repair or replacement is at OUR or OUR authorized representative’s sole discretion. These remedies are OUR only obligations under this LIMITED WARRANTY.

A. Standards By Which the Existence of a CONSTRUCTION DEFECT Will Be Determined:

PWC FORM NO. 117 Rev. 01/2007 4

1. Any performance standards, tolerances or guidelines contained in documents provided to YOU by US at or prior to closing on the HOME or, in the case of a HOMEOWNERS ASSOCIATION, prior to transferring title or control to all the COMMON ELEMENTS. In the absence of a specific standard, tolerance or guideline in the documents for a condition occurring during the first year of the WARRANTY PERIOD, the Residential Construction Performance Guidelines published by the National Association of Home Builders, in effect at the time of construction of the HOME or, in the case of the HOMEOWNERS ASSOCIATION, at the time of construction of the COMMON ELEMENTS, shall apply. If no specific standard, tolerance or guideline is contained in any of the documents identified above, generally accepted local building practices and standards shall apply;

• materially affects the structural integrity of the HOME or COMMON ELEMENTS; or

3. Consideration as to whether a condition is the result of normal wear and tear. Conditions that are normal wear and tear, or that are caused by normal wear and tear are not CONSTRUCTION DEFECTS;

4. Consideration as to whether the condition was caused by, or in any way resulted from, the

failure of the HOMEOWNER or HOMEOWNERS ASSOCIATION to perform normal or routine maintenance. Any condition that is determined to be a HOMEOWNER or HOMEOWNERS ASSOCIATION maintenance issue, or any condition that results from improper or inadequate HOMEOWNER or HOMEOWNERS ASSOCIATION maintenance, is not a CONSTRUCTION DEFECT;

The following factors will be considered in determining whether a condition constitutes a CONSTRUCTION DEFECT. If WE dispute the existence of a CONSTRUCTION DEFECT and that dispute is submitted to binding arbitration, the parties agree these same factors will be considered by the arbitrator:

2. Consideration as to whether the condition:

• has an obvious and material negative impact on the appearance of the HOME or COMMON ELEMENTS; or

• jeopardizes the life or safety of the occupants of the HOME or the users of the COMMON ELEMENTS; or

• results in the inability of the HOME or a COMMON ELEMENT to provide the functions that can reasonably be expected in such a HOME or COMMON ELEMENT.

5. Consideration as to whether the condition was caused by persons or entities other than US or

someone acting on OUR behalf. Damage caused by persons or entities other than US or someone acting on OUR behalf is not a CONSTRUCTION DEFECT. For example, a large, visible scratch on marble tile in the entry foyer that was not noted in the pre-closing walk through inspection, but was reported after furniture was moved into the HOME, will not be considered a CONSTRUCTION DEFECT;

6. Recognition that any condition resulting directly or indirectly from or worsened by changes,

additions, alterations or other actions or omissions by persons or entities other than US or someone acting on OUR behalf, will not be considered a CONSTRUCTION DEFECT (this includes, for example, changes to the topography, drainage or grade of the property);

7. Any Exclusions contained in this LIMITED WARRANTY.

PWC FORM NO. 117 Rev. 01/2007 5

Maintenance of the HOME and the COMMON ELEMENTS is YOUR responsibility. All homes and common elements require periodic maintenance to prevent premature deterioration, water intrusion, and to ensure adequate performance of the SYSTEMS. WE will make a “Homeowner Maintenance Manual” or similar publication available to YOU upon request. Whether from this document or others that are readily available to YOU, YOU must understand and perform the maintenance that the HOME and COMMON ELEMENTS require. WE are not responsible for HOME or COMMON ELEMENTS maintenance issues or for damage that results from YOUR failure to maintain the HOME or the COMMON ELEMENTS.

Surfaces, finishes and coverings in the HOME which require repair due to damage caused by a CONSTRUCTION DEFECT, or such damage caused in the course of OUR repair of a CONSTRUCTION DEFECT, shall be repaired and restored to approximately the same condition as existed prior to the CONSTRUCTION DEFECT, but not necessarily to a like new condition. When repairing or replacing surfaces, finishes and coverings, the repair or replacement will attempt to achieve as close a match with the original surrounding areas as is reasonably possible, but an exact match cannot be guaranteed due to such factors as fading, aging and unavailability of the same materials.

Alternate shelter during such time as the HOME is uninhabitable due to a CONSTRUCTION DEFECT or uninhabitable during work to repair a CONSTRUCTION DEFECT, shall be limited to those shelter costs expressly pre-approved by US or OUR designated representative.

III. Homeowner Maintenance Obligations

IV. Coverage Limitations

Home furnishings, carpet or personal property damaged by a CONSTRUCTION DEFECT shall be repaired or replaced at market value of the item at the time of damage. “Market value” shall mean the amount it would cost to repair or replace the damaged item with material of like kind and quality, less allowance for physical deterioration and depreciation, including obsolescence.

V. Exclusions A. This LIMITED WARRANTY does not cover: 1. Any loss or damage resulting, either directly or indirectly, from the following causes, or occurring in the

following situations:

a. Fire (unless caused by a CONSTRUCTION DEFECT); b. Lightning; c. Explosion (unless caused by a CONSTRUCTION DEFECT); d. Riot and Civil Commotion; e. Smoke (unless resulting from a CONSTRUCTION DEFECT); f. Hail; g. Aircraft; h. Falling Objects; i. Vehicles; j. Floods; k. Earthquake; l. Landslide or mudslide originating on property other than the site of the HOME or the

COMMON ELEMENTS or other property developed by the BUILDER; m. Mine subsidence or sinkholes; n. Changes in the underground water table not reasonably foreseeable by the BUILDER;

PWC FORM NO. 117 Rev. 01/2007 6

r. Changes to the grading of the ground, or the installation or alteration of improvements such as drain or gutter outlets by anyone other than US or OUR agents, or subcontractors which results in surface drainage towards the HOME, or other improper drainage that permits water to pond or become trapped in localized areas or against the foundation;

t. Any defect in material or workmanship supplied by anyone other than US or OUR agents, or subcontractors, including any loss or damage to the HOME or the COMMON ELEMENTS resulting from material or workmanship supplied by anyone other than US or OUR agents, or subcontractors; u. Improper maintenance, negligence or improper use of the HOME or the COMMON ELEMENTS by YOU or anyone other than US that results in rot, dry rot, moisture, rust, mildew or any other damage;

y. Economic damages due to the HOME’S or the COMMON ELEMENTS’ failure to meet expectations of the HOMEOWNER or HOMEOWNERS ASSOCIATION.

3. Any loss or damage resulting from the effects of electromagnetic fields (EMF's) or radiation;

o. Volcanic eruption; explosion or effusion; p. Wind including:

(i). Gale force winds; (ii). Hurricanes; (iii). Tropical storms; (iv). Tornadoes; (v). Rain or water intrusion or moisture within the HOME resulting from any wind forces described in p. (i) – (iv) above.

q. Insects, animals or vermin;

s. Changes, additions, or alterations made to the HOME or the COMMON ELEMENTS by anyone after the WARRANTY PERIOD begins, except those made or authorized by US;

v. Dampness or condensation due to YOUR failure to maintain adequate ventilation; w. Damage resulting from the weight and/or performance of any type of waterbed or other

furnishings which exceeds the load-bearing design of the HOME or the COMMON ELEMENTS;

x. Normal wear and tear or normal deterioration of materials;

2. Any loss or damage resulting from the actual, alleged or threatened discharge, dispersal, release or

escape of POLLUTANTS. WE will not cover costs or expenses arising from the uninhabitability of the HOME or the COMMON ELEMENTS or health risk due to the proximity of POLLUTANTS. WE will not cover costs, or expenses resulting from the direction of any governmental entity to test, clean-up, remove, treat, contain or monitor POLLUTANTS;

4. Any damage to personal property that does not result from a CONSTRUCTION DEFECT; 5. Any CONSEQUENTIAL OR INCIDENTAL DAMAGES; 6. Any CONSUMER PRODUCTS; 7. Any CONSTRUCTION DEFECT as to which YOU have not taken timely and reasonable steps to

protect and minimize damage after WE or OUR authorized representative have provided YOU with authorization to prevent further damage;

8. Any damage to the extent it is incurred after or as a result of YOUR failure to notify US in the manner

and time required under this LIMITED WARRANTY; 9. Any costs or obligations paid or incurred by YOU in violation of Section VI. C. below;

10. Any non-conformity with local building codes, regulations or requirements where the condition does

not meet the definition of a CONSTRUCTION DEFECT. While WE acknowledge OUR responsibility

PWC FORM NO. 117 Rev. 01/2007 7

1. The cause of the excluded event or condition;

3. Whether other causes acted concurrently or in any sequence with the excluded event or condition to produce the loss or damage.

VI. Procedure to Request US To Perform Under

If the written notice is received by US more than thirty (30) days after the expiration of this LIMITED WARRANTY, WE shall have no obligation to remedy the CONSTRUCTION DEFECT. Because of the importance of this written notice requirement, WE recommend that notice always be sent by Certified Mail, return receipt requested, in order to establish a record.

to build in accordance with applicable building codes, this LIMITED WARRANTY does not cover building code violations in the absence of a CONSTRUCTION DEFECT;

11. Any deviation from plans and specifications where the condition does not meet the definition of a

CONSTRUCTION DEFECT. B. OUR LIMITED WARRANTY does not cover any CONSTRUCTION DEFECT which would not have

occurred in the absence of one or more of the excluded events or conditions listed in the Exclusions above, regardless of:

2. Other causes of the loss or damage; or

This LIMITED WARRANTY If YOU become aware of a condition that YOU believe is a CONSTRUCTION DEFECT under this LIMITED WARRANTY, YOU have the following responsibilities: A. Notification YOU must notify US in writing as soon as reasonably possible after YOU become aware of a condition that YOU believe may constitute a CONSTRUCTION DEFECT, but in no event may YOUR written notice of a CONSTRUCTION DEFECT or YOUR written request for warranty performance be received by US later than thirty (30) days after this LIMITED WARRANTY has expired. This extended period for providing notice of a CONSTRUCTION DEFECT shall not operate to extend the WARRANTY PERIOD.

B. Cooperate With US YOU must give US and any third parties acting on OUR behalf reasonable help in inspecting, investigating, testing (including destructive testing), monitoring, repairing, replacing or otherwise correcting an alleged CONSTRUCTION DEFECT. Help includes, but is not limited to, granting reasonable access to the HOME or COMMON ELEMENTS for the forgoing purposes. If YOU fail to cooperate or provide US reasonable access to the HOME or COMMON ELEMENTS, WE will have no further obligation under this LIMITED WARRANTY. C. Do Not Make Voluntary Payments YOU agree not to make any voluntary payments or assume any obligations or incur any expenses for the remedy of a condition YOU believe is a CONSTRUCTION DEFECT without prior written approval from US, or other parties authorized to act on OUR behalf. WE will not reimburse YOU for costs incurred where YOU did not obtain prior written approval. However, YOU may incur reasonable expenses in making repairs in an EMERGENCY CONDITION without prior written approval, provided the repairs are solely for the protection of the HOME or COMMON

ELEMENTS from further damage or to prevent an unsafe living condition and provided YOU notify US as soon as is reasonably possible. To obtain reimbursement for repairs made during an EMERGENCY CONDITION, YOU must provide US with an accurate written record of the repair costs.

PWC FORM NO. 117 Rev. 01/2007 8

When WE or a third party acting on OUR behalf have completed repairing, replacing or paying YOU as to any CONSTRUCTION DEFECTS and related damage covered by this LIMITED WARRANTY, YOU may be requested to sign a full release of OUR obligation for the CONSTRUCTION DEFECTS. The release shall be applicable to the CONSTRUCTION DEFECTS and shall not prevent YOU from notifying US should YOU become aware of a subsequent CONSTRUCTION DEFECT.

If YOU believe WE have not satisfactorily responded to YOUR request for warranty performance or satisfactorily worked with YOU to resolve any other claim or dispute between YOU and US, YOU should provide written notice to PWC requesting Mediation. Upon PWC’s receipt of written notice from YOU, PWC may review and mediate YOUR request. PWC may communicate with YOU, US, and any other individuals or entities that PWC believes may possess relevant information. If after forty-five (45) days, PWC is unable to successfully mediate YOUR claim or dispute, or at any earlier time when PWC determines that YOU and WE are at an impasse, PWC will notify YOU that YOUR request remains unresolved and that YOU may elect to initiate binding arbitration. Binding arbitration as described in the following section is the sole remedy for the resolution of disputes between YOU and US.

VII. Binding Arbitration Procedure

Following commencement of the WARRANTY PERIOD, any claim, controversy or dispute (hereafter collectively referred to as “dispute”) between YOU and US, or parties acting on YOUR or OUR behalf, including PWC, and any successor, or assign of either YOU or US, which relates to or arises from this LIMITED WARRANTY, or the design or construction of the HOME or the COMMON ELEMENTS, or the sale of the HOME or transfer of title to the COMMON ELEMENTS, will be resolved solely by binding arbitration and not through litigation in court before a judge or jury. This agreement to arbitrate is intended to inure to the benefit of, and be enforceable by, OUR contractor, subcontractors, agents, vendors, suppliers, design professionals, materialmen, and any of OUR direct or indirect subsidiaries or related entities alleged to be responsible for any CONSTRUCTION DEFECT. Disputes subject to binding arbitration include, but are not limited to:

D. Sign A Release

E. If YOU Disagree With US

A. Any disagreement that a condition in the HOME or the COMMON ELEMENTS is a

CONSTRUCTION DEFECT; B. Any disagreement as to the method or scope of repair required to correct a CONSTRUCTION

DEFECT or whether a CONSTRUCTION DEFECT has been corrected in compliance with this LIMITED WARRANTY;

C. Any alleged breach of this LIMITED WARRANTY; D. Any alleged violation of consumer protection, unfair trade practice, or any other statute;

E. Any allegation of negligence, strict liability, fraud, and/or breach of duty of good faith, and any

other claims arising in equity or from common law;

F. Any dispute concerning the interpretation of this arbitration provision or the arbitrability of any issue;

PWC FORM NO. 117 Rev. 01/2007 9

J. Any other claim arising out of or relating to the sale, design or construction of YOUR HOME or the COMMON ELEMENTS, including, but not limited to any claim arising out of, relating to or based on any implied warranty or claim for negligence or strict liability not effectively waived by this LIMITED WARRANTY.

The arbitration shall be conducted by DeMars and Associates, Ltd. (

G. Any dispute concerning the timeliness of OUR performance and/or YOUR notifications under this LIMITED WARRANTY;

H. Any dispute as to the payment or reimbursement of the arbitration filing fee; I. Any dispute as to whether this LIMITED WARRANTY, or any provision hereof, including, but

not limited to, this arbitration clause and any waiver hereunder, is enforceable;

www.demarsassociates.com) pursuant to its Construction Arbitration Program (“CAP”), or by such other neutral, independent arbitration service that PWC shall appoint. If YOU object to the arbitration service appointed by PWC, YOU must so inform PWC, in writing, within ten (10) days of YOUR receipt of PWC’s written notice informing YOU of the appointed arbitration service. PWC will then appoint an alternative neutral arbitration service provider. If YOU object to this alternative provider and if YOU and WE are unable to agree on another alternative, then either party may, pursuant to the applicable provisions of the Federal Arbitration Act (9 U.S.C.§ 1, et seq.), apply to a court of competent jurisdiction to designate an arbitration service provider, which designation shall be binding upon the parties. Selection of the arbitrator shall be the responsibility of the appointed arbitration service. The rules and procedures of the arbitration service, including its rules and procedures pertaining to its selection of the arbitrator who will conduct the arbitration, that are in effect at the time the request for arbitration is submitted will be followed unless the parties expressly agree otherwise. PWC will obtain and provide to YOU and US, upon request, the rules and procedures of the arbitration organization appointed to administer the arbitration. The arbitration service finally appointed or designated as aforesaid shall administer the arbitration of any and all disputes required to be joined under the law. This arbitration agreement is made pursuant to a transaction involving interstate commerce, and shall be governed by and interpreted under the Federal Arbitration Act now in effect and as it may be hereafter amended (the “FAA”) to the exclusion of any inconsistent state law, regulation or judicial decision. The award of the arbitrator shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. Each party shall bear its own attorney’s fees and costs (including expert’s costs) for the arbitration. If YOU initiate the arbitration request, the arbitration filing fee and other fees charged by the arbitration service shall be divided and paid equally by YOU and US, unless YOU and WE have otherwise agreed in writing to a different allocation. If WE initiate the request for arbitration, WE shall pay the entire arbitration filing fee as well as all other fees charged by the arbitration service. As part of any arbitration award, the arbitrator may, at his/her discretion, direct that WE reimburse YOU some or all of the arbitration filing fee and other arbitration fees YOU paid to the arbitration service, but under no circumstances shall YOU be required to reimburse US any portion of the arbitration filing fee and other arbitration fees WE paid. Arbitration filing fees and other arbitration fees vary among arbitration service providers. Before submitting a Binding Arbitration Request Form, YOU may contact PWC to obtain information on the fees charged by the appointed arbitration service provider. The arbitration service’s filing fee and other arbitration fees in effect at the time arbitration is requested shall apply. The process for initiating arbitration is described below.

http://www.demarsassociates.com/

Step 1

PWC FORM NO. 117 Rev. 01/2007 10

The Initiating Party Completes A Binding Arbitration Request Form And Mails It To PWC Along With Their Share Of The Arbitration Filing Fee. A Binding Arbitration Request Form is attached to this LIMITED WARRANTY. YOUR Binding Arbitration Request Form must be received by PWC no later than ninety (90) days after the WARRANTY PERIOD expires. Please Note that while YOU have ninety (90) days after the WARRANTY PERIOD expires to file for arbitration, this time period does not extend the WARRANTY PERIOD for CONSTRUCTION DEFECTS. Additionally, no investigation, inspection, testing, repair, replacement, or payment, nor any promise of same by US under this LIMITED WARRANTY, nor any dispute resolution efforts, shall extend the term of this LIMITED WARRANTY or extend or toll any statutes of limitations or any of YOUR rights or remedies.

Step 2 The Arbitration Service Will Arrange For The Arbitration. The arbitrator or arbitration organization will

notify YOU and US of the time, date and location of the arbitration hearing. If the dispute involves the allegation of a CONSTRUCTION DEFECT or OUR performance under this LIMITED WARRANTY, most often the hearing will be conducted at the HOME or, if applicable, the location of the COMMON ELEMENTS. Other disputes between YOU and US that are subject to arbitration, but which do not include a CONSTRUCTION DEFECT claim, may be scheduled for hearing at the HOME or another location within the county where the HOME is located. In scheduling the hearing the arbitrator will set a time and date that is reasonably convenient to all the parties.

Step 3 The Arbitration Hearing. The parties at the arbitration hearing will include the arbitrator, YOU, US

and/or a third party designated by YOU or US or acting on YOUR or OUR behalf. Any party to the proceeding may be represented at the hearing. All persons who are parties to the arbitration, as well as representatives and witnesses, are entitled to attend hearings.

After evidence is presented by YOU, US or YOUR or OUR representatives, a decision will be rendered by the arbitrator. The decision is final and binding on YOU and US. The arbitrator may grant any remedy, including statutory remedies, and other relief that the arbitrator deems just and equitable and within the scope of this LIMITED WARRANTY or other applicable agreements.

The arbitrator will decide any dispute between the parties, as described above. Where a CONSTRUCTION DEFECT is alleged, the arbitrator will determine whether the alleged CONSTRUCTION DEFECT exists and whether it is OUR responsibility. If the arbitrator finds US responsible for a CONSTRUCTION DEFECT, WE shall be obligated to perform in accordance with OUR Warranty Obligations as described in Section II above.

In connection with a CONSTRUCTION DEFECT dispute, the arbitrator retains jurisdiction and authority to decide any dispute as to the required scope of repair and the cost to repair the CONSTRUCTION DEFECT. In deciding such disputes, the arbitrator considers the terms of this LIMITED WARRANTY, any third-party evaluations, binding bids for repair work supplied by either of the parties, any estimates of diminished fair market value, and such other information submitted by the parties and deemed relevant by the arbitrator. Except where otherwise directed by the arbitrator’s award, the decision to repair, replace, or to make payment to YOU in lieu of repair or replacement is at OUR or OUR authorized representative’s sole option. The arbitrator will also render a decision as to any other claims, disputed matters or issues stated in the Binding Arbitration Request Form.

Step 4 OUR Arbitration Performance Obligations. If an arbitrator concludes that WE are responsible for a CONSTRUCTION DEFECT, WE will perform in accordance with the arbitrator’s decision within sixty (60) days from the date of the award or such greater time as may be allowed by the arbitrator’s decision. Delays caused by circumstances beyond OUR or OUR representative’s control shall be excused.

Step 5 Disputes As To Compliance With The Award. If there is any dispute as to OUR compliance with an

arbitrator’s award, either party shall so inform PWC in writing at its mailing address specified in this LIMITED WARRANTY. PWC will mediate this dispute and if it cannot be resolved, either party may request a compliance inspection arbitration to decide the question of compliance with the arbitration award. If it is determined that WE have not properly performed, WE will be obligated to immediately

comply. As with the original arbitration award, any such subsequent arbitration rulings shall be enforceable by any court of competent jurisdiction.

VIII. General Conditions

A. Separation of This LIMITED WARRANTY From The Contract Of Sale

This LIMITED WARRANTY is separate and independent of the contract between YOU and US for the construction and/or sale of the HOME or transfer of the COMMON ELEMENTS. Except as otherwise expressly provided herein, the provisions of this LIMITED WARRANTY shall in no way be restricted or expanded by anything contained in the construction and/or sales contract or other documents between YOU and US.

B. Transfer to Subsequent HOMEOWNERS

This LIMITED WARRANTY, subject to all of its terms and conditions, including, but not limited to, its mandatory binding arbitration provision, will transfer to new owners of the HOME for the remainder of the WARRANTY PERIOD. YOU agree to provide this LIMITED WARRANTY to any subsequent purchaser of the HOME as a part of the contract of sale of the HOME. Please see the form “SUBSEQUENT HOME BUYER ACKNOWLEDGEMENT AND TRANSFER” contained at the end of this document.

C. Transfer of Manufacturer's Warranties

WE assign to YOU all the manufacturer's warranties on all appliances, fixtures and items of equipment that WE installed in the HOME. Should an appliance or item of equipment malfunction YOU must follow the procedures set forth in that manufacturer's warranty to correct the problem. OUR obligation under this LIMITED WARRANTY is limited to the workmanlike installation of such appliances and equipment. WE have no obligation for appliances and equipment defined as CONSUMER PRODUCTS.

D. Recovery Rights

If WE or a third party designated by US or acting on OUR behalf repairs, replaces or pays the cost to repair or replace CONSTRUCTION DEFECT, or other related damage to the HOME or the COMMON ELEMENTS covered by this LIMITED WARRANTY, or if WE elect to pay the diminished market value of the HOME in lieu of repair or replacement of a CONSTRUCTION DEFECT, WE are then entitled, to the extent of OUR cost or payment, to take over YOUR related rights of recovery from other people and entities, including but not limited to, other warranties and insurance. YOU have an obligation not to make it harder for US to enforce these rights. YOU agree to sign any papers, deliver them to US, and do anything else that is necessary to help US exercise OUR rights.

E. General Provisions

1. If any provision of this LIMITED WARRANTY is determined to be unenforceable, such a determination will not affect the remaining provisions. If this LIMITED WARRANTY or any provision herein is determined to be unenforceable as to a HOMEOWNERS ASSOCIATION or a specific HOMEOWNER, such a determination will not affect the enforceability of this LIMITED WARRANTY or such provision as to any other HOMEOWNERS ASSOCIATION or any other HOMEOWNER. The issue of enforceability, as well as all other issues, will be determined by Binding Arbitration as provided for in this LIMITED WARRANTY.

2. This LIMITED WARRANTY and the binding arbitration process are binding on YOU and US. It is also

binding on YOUR and OUR heirs, executors, administrators, successors, and assigns. 3. As may be appropriate, the use of the plural in this LIMITED WARRANTY includes the singular, and

the use of one gender includes all genders.

PWC FORM NO. 117 Rev. 01/2007 11

IX. Definitions BUILDER means the individual, partnership, corporation or other entity which participates in the Warranty Program administered by the Professional Warranty Service Corporation and provides YOU with this LIMITED WARRANTY. Throughout this document the BUILDER is also referred to as "WE", "US" and "OUR". COMMON ELEMENTS means the property as specified in the recorded Covenants, Conditions and Restrictions as common area and any other property as to which the HOMEOWNERS ASSOCIATION has standing under the law to make a claim. This may include, but is not limited to, streets, slopes, the structure or components of enclosure or other parts of the HOME, corridors, lobbies, vertical transportation elements, rooms, balconies, clubhouses or other spaces that are for the common use of the residents of the development in which the HOME is located. SYSTEMS serving two or more HOMES, and the outbuildings that contain parts of such SYSTEMS are also included in this definition. CONSEQUENTIAL OR INCIDENTAL DAMAGES means any loss or injury other than:

A. OUR cost to correct a CONSTRUCTION DEFECT including the correction of those surfaces, finishes and coverings damaged by the CONSTRUCTION DEFECT;

B. OUR cost to repair or replace, at market value, furniture, carpet or personal property damaged by the CONSTRUCTION DEFECT;

C. OUR cost to repair damage to the HOME which occurs in the course of OUR repair or replacement of a CONSTRUCTION DEFECT;

D. The reasonable cost of the HOMEOWNER’S alternative shelter when the HOME is temporarily unhabitable due to a CONSTRUCTION DEFECT and while the HOME is rendered uninhabitable by the work necessary to repair a CONSTRUCTION DEFECT.

Time YOU take off from work and/or YOUR inability to work from the HOME as a result of a CONSTRUCTION DEFECT or the repair/replacement of a CONSTRUCTION DEFECT, are among those damages considered “CONSEQUENTIAL OR INCIDENTAL DAMAGE” and are excluded under this LIMITED WARRANTY. Diminished fair market value of the HOME is also among those damages considered “CONSEQUENTIAL OR INCIDENTAL DAMAGE” and is excluded under this LIMITED WARRANTY notwithstanding that WE reserve the right to elect to pay YOU diminished fair market value in lieu of OUR repair, replacement or payment for the cost to repair or replace a CONSTRUCTION DEFECT. CONSTRUCTION DEFECT(S) means a condition in the materials or workmanship used in constructing the HOME and/or the COMMON ELEMENTS that:

• materially affects the structural integrity of the HOME or the COMMON ELEMENTS; or • has an obvious and material negative impact on the appearance of the HOME or the COMMON

ELEMENTS; or • jeopardizes the life or safety of the occupants of the HOME or the users of the COMMON ELEMENTS;

or • results in the inability of the HOME or the applicable COMMON ELEMENTS to provide the functions that can reasonably be expected in such a HOME or COMMON ELEMENT.

CONSUMER PRODUCT means any piece of equipment, appliance or other item that is a CONSUMER PRODUCT for purposes of the Magnuson-Moss Warranty Act (15 U.S.C.§ 2301, et seq.) installed or included in the HOME. Examples of Consumer Products include, but are not limited to, dishwasher, garbage disposal, gas or electric cook-top, range, range hood, refrigerator or refrigerator/freezer combination, gas oven, electric oven, microwave oven, trash compactor, automatic garage door opener, clothes washer and dryer, hot water heater, solar water heater, solar water heating panels, furnace, boiler, heat pump, air conditioning unit, humidifier, thermostat, and security alarm system. EMERGENCY CONDITION means an event or situation that creates the imminent threat of damage to the HOME or COMMON ELEMENTS, or results in an unsafe living condition due to a CONSTRUCTION DEFECT that YOU (or as applicable, the HOMEOWNERS ASSOCIATION) become aware of at a point in time other than OUR normal business hours and YOU were unable to obtain OUR or OUR authorized representative’s

PWC FORM NO. 117 Rev. 01/2007 12

prior written approval to initiate repairs to stabilize the condition or prevent further damage. HOME means a single family residence either attached or detached covered by this LIMITED WARRANTY and the land on which it sits, or a condominium or cooperative unit in a multi-unit residential structure/building covered by this LIMITED WARRANTY, and the land on which it sits, except to the extent such unit, structure/building or land is part of the COMMON ELEMENTS. HOME BUILDER’S LIMITED WARRANTY means only this express warranty document provided to YOU by US. HOMEOWNER means the first person(s) to whom a HOME (or a unit in a multi-unit residential structure/building) is sold, or for whom such HOME is constructed, for occupancy by such person or such person's family, and such person's(s’) successors in title to the HOME, or mortgagees in possession and any representative of such person(s) who has standing to make a claim on that person(s) behalf, including any class representative or HOMEOWNERS ASSOCIATION making a claim in a representative capacity. HOMEOWNERS ASSOCIATION means a profit or nonprofit corporation, unincorporated association, organization, partnership, assessment district, limited liability company, limited liability partnership or other entity of any kind that owns, manages, maintains, repairs, administers, or is otherwise responsible for and has standing to make a claim as to any part of the COMMON ELEMENTS. POLLUTANTS means all solid, liquid, or gaseous irritants or contaminants. The term includes, but is not limited to, petroleum products, smoke, vapors, soot, fumes, acids, alkalis, toxic chemicals, radon gas, and waste materials, including materials to be recycled. PWC means Professional Warranty Service Corporation which administers the warranty program in which WE participate. As such, PWC assumes no other liabilities in connection with this LIMITED WARRANTY. The PWC mailing address is: Professional Warranty Service Corporation P.O. Box 800 Annandale, VA 22003-0800 SYSTEMS means the following: (a) Plumbing system - gas supply lines and fittings; water supply, waste and vent pipes and their fittings;

septic tanks and their drain fields; and water, gas and sewer services piping and their extensions to the tie-in of a public utility connection or on-site well and sewage disposal system.

(b) Electrical system - all wiring, electrical boxes, switches, outlets, and connections up to the public utility connection.

(c) Heating, Cooling, and Ventilation system - all duct-work; steam, water and refrigerant lines; and registers, connectors, radiation elements and dampers.

WARRANTY PERIOD shall commence on the date the title to the HOME is transferred to the first HOMEOWNER. Notwithstanding anything to the contrary set forth in this LIMITED WARRANTY, the WARRANTY PERIOD for the COMMON ELEMENTS of an individual structure/building commences on the date the title for the first HOME in the structure/building is transferred to the first HOMEOWNER or, as concerns clubhouses or outbuildings or other COMMON ELEMENTS not part of the HOME, the earlier of the date of substantial completion or the date title to these structures is transferred to the HOMEOWNERS ASSOCIATION. The dates the WARRANTY PERIOD begins and ends are indicated on the Limited Warranty Validation Form which is attached to and made part of this LIMITED WARRANTY.

WE, US, OUR means the BUILDER. YOU, YOUR means the HOMEOWNER and the HOMEOWNERS ASSOCIATION.

PWC FORM NO. 117 Rev. 01/2007 13

BINDING ARBITRATION REQUEST FORM Prior to requesting binding arbitration under the terms of the HOME BUILDER’S LIMITED WARRANTY, the initiating party should have sent the other party a clear and specific written request outlining the claim(s) or dispute(s) that are being submitted for decision through binding arbitration. If you have taken this step and believe the other party has not satisfactorily responded in accordance with the HOME BUILDER’S LIMITED WARRANTY, fill out this form and send it to PWC along with the arbitration filing fee. Be sure to attach a copy of all pertinent correspondence between you and the other party relative to the issue.

The information you need to fill out this form can be found on the Limited Warranty Validation Form. However, if you do not know the answers to any questions, write “Don’t Know.” Please do not leave any item blank.

Homeowner name(s):__________________________________________________________________________

Address: __________________________________________________________________________________ __________________________________________________________________________________ CITY STATE ZIP

Home Phone :(__________)______________________ Business Phone:(__________)___________________ LIMITED WARRANTY #:_________________________ Date Warranty Period begins:____________________ Builder’s Name: _________________________________________________________________________ Address: _____________________________________________________________________________________ Business Phone: (______)_______________________ Describe the dispute that you wish to submit to binding arbitration under the terms of the HOME BUILDER’S LIMITED WARRANTY. If the dispute is relative to a construction defect please include information on when the construction defect(s) first occurred or when you first noticed the construction defect. (Attach additional sheets, if necessary).

I/we are hereby requesting PWC to initiate a binding arbitration to resolve the dispute described herein above. ________________________________________________ _________________________________________________

Signature Date Signature Date

INSTRUCTIONS: Photo-copy this form and complete the fields.

Obtain the required arbitration filing fee by contacting PWC at 1-800/850-2799.

Send this Binding Arbitration Request Form and the arbitration filing fee to:

PROFESSIONAL WARRANTY SERVICE CORPORATION

P. O. BOX 800 ANNANDALE, VIRGINIA 22003-0800

PWC Form No. 301 Rev. 01/07

SUBSEQUENT HOME BUYER ACKNOWLEDGMENT AND TRANSFER Any coverage remaining under the HOME BUILDER'S LIMITED WARRANTY applicable to the home specified on the Limited Warranty Validation Form is transferred to the subsequent homeowner. The undersigned home buyer(s) hereby acknowledge and agree: I/we acknowledge that I/we have reviewed, understand and agree to all the terms of the HOME BUILDER'S LIMITED WARRANTY document (PWC Form No. 117). I/we understand and acknowledge that Professional Warranty Service Corporation ("PWC") is not the warrantor of the HOME BUILDER'S LIMITED WARRANTY. I/we understand that I/we am/are responsible for the maintenance of the home including maintenance of the grade of the land surrounding the home, and that the Builder shall not be responsible for any defect or damage to the home which is the result of my/our failure to maintain the home. I/we acknowledge and agree to the Binding Arbitration Procedure contained in the HOME BUILDER’S LIMITED WARRANTY. Signature(s) of Subsequent Home Buyer(s): Date: Date: Print above name(s): Re-issuance of the Limited Warranty Validation Form with the name(s) of the new Home Buyer(s) is not necessary for you to receive the coverage remaining under the HOME BUILDER’S LIMITED WARRANTY. Upon receipt of this signed form, PWC will update its records to reflect the name(s) of the new homeowner(s). If you want PWC to issue another Limited Warranty Validation Form with your name(s) on the form, please check the box below and send a check in the amount of $20.00 made payable to “PWC” with your submission of this form. YES, re-issue the Limited Warranty Validation Form in the above name(s) (check box) Initial ________ Address of Home: Limited Warranty No.: _______________________ INSTRUCTIONS: Photo-copy this form. Provide information requested, sign, fill in Limited Warranty # in the space provided (this number is provided on the Limited Warranty Validation Form), and provide a telephone number where you can be reached (_______) ______________. If you want the Limited Warranty Validation Form reissued in your name, enclose your check to PWC in the amount of $20.00 (check box above and initial). To reach PWC by phone, call: 1-800/850-2799. Mail this form and a photocopy of applicable settlement/closing documents indicating transfer of title, to: PROFESSIONAL WARRANTY SERVICE CORPORATION P.O. BOX 800 ANNANDALE, VA 22003-0800

W I N C H E S T E R H O M E S

SUPPLEMENTAL STRUCTURAL LIMITED WARRANTY - VIRGINIA

Revision Date 12/16/14 **L&B 4425237v5/06180.0098

SUPPLEMENTAL STRUCTURAL LIMITED WARRANTY COVERAGE

I. What is covered

A. Five Year Supplemental Structural Limited Warranty (“Structural Warranty”). During the five (5) year warranty term, which commences on the day the Home Builder’s Limited Warranty (“HBLW”) expires, WHI warrants that the Home will be free from Structural Defects.

1. A “Structural Defect” is actual physical damage to the following designated load-bearing portions of the Home caused by failure of such load-bearing portions which affect their load-bearing function to the extent that the Home becomes unsafe, unsanitary or otherwise unlivable:

i. Foundation systems and footings;

ii. Beams;

iii. Girders;

iv. Lintels;

v. Columns;

vi. Load-bearing walls and partitions;

vii. Load-bearing floor systems; and

viii. Roof framing systems.

2. Examples of nonload-bearing elements which are deemed NOT to have Structural Defect potential are:

i. nonload-bearing partitions and walls;

ii. wall tile or paper, etc.;

iii. plaster, laths, or drywall;

iv. flooring and subflooring material;

v. brick, stucco, stone or veneer;

vi. any type of exterior siding;

vii. roof shingles, sheathing, and tar paper;

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viii. heating, cooling, ventilating, plumbing, electrical (including low-voltage electrical) and mechanical systems; appliances, fixtures or items of equipment;

ix. doors, trim, cabinets, hardware, insulation, paint, stains; and

x. basement and other interior floating, ground supported concrete floor slabs.

II. Your Obligations

You are responsible for maintaining the Property in a reasonable manner in order to prevent unnecessary deterioration, including water intrusion, and to make certain that the systems in the Home function properly.

III. How You make a claim under this Structural Warranty

A. If You desire to make a claim for structural defect(s) covered by the applicable warranty term under this Structural Warranty, You must notify ProHome of the defect(s) as provided for in the ProHome Manual. Written notification should fully describe the warrantable defect(s), and must be received by ProHome as soon as possible after the defect arises, and in any event no later than thirty (30) days after the expiration of the applicable warranty term. Claims received after an unreasonable delay, or more than thirty (30) days after the expiration of the applicable warranty term, will not be covered. In case of an emergency, You must notify ProHome immediately in order to prevent further damages. Please refer to the ProHome Manual for details regarding the procedure for making a complaint as well as the appropriate contact information.

B. With respect to Structural Defects, a representative from ProHome will inspect the alleged defect(s) and if the representative agrees that the issue may constitute a Structural Defect, upon concurrence of the defect as being a Structural Defect, ProHome will arrange to correct the problem. If ProHome’s representative does not concur with You, ProHome will arrange for an independent state licensed engineer to observe the alleged defect(s) and report his/her findings in writing. The entire cost of this engineer investigation procedure will be paid for by WHI. If the engineer’s report confirms the existence of a Structural Defect(s), ProHome will coordinate and supervise the correction of these defects. If the engineer’s report does not identify the problem as being a Structural Defect, then the claim will be denied.

IV. What will WHI do

A. If a covered defect first occurs during the applicable warranty term and such defect is reported to ProHome within the time period prescribed, WHI will repair, replace, or pay You the reasonable cost of repairing or replacing the defective item. WHI’s total liability under this Structural Warranty is limited to the final

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sales price of the Home, as indicated on your HUD-1 settlement document executed at closing, unless limited by applicable law. The choice to repair, replace, pay or combination thereof is solely that of WHI. No repairs or replacements made under the terms and conditions of this Structural Warranty shall extend the warranty term for any applicable term.

B. Any item requiring repair or replacement which cannot be repaired or replaced with elements readily available in the standard marketplace will be replaced with elements of similar kind and quality which are so available.

C. The foregoing provisions of this Section IV notwithstanding, the repair of Structural Defect(s) is limited (1) to the repair of damage to the load-bearing portion(s) of the Home which is necessary to restore their load-bearing ability; and (2) to the repair of those items of the Home damaged by the Structural Defect which make the Home unsafe, unsanitary or otherwise unlivable.

V. Resale

Each successor in title to the Home, including any mortgagee in possession, in no way affects or reduces the coverage under this Structural Warranty for its unexpired term. There is no limit to the number of such successions during any warranty term, nor any cost hereunder as a result of such successions. Successor purchasers shall complete the Subsequent Homebuyer Acknowledgment and Transfer (“Acknowledgment”), included as page 9 to this Structural Warranty, and shall submit the signed Acknowledgment to WHI within thirty (30) days of the successor purchaser’s settlement on the Home.

VI. Exclusions

This Structural Warranty does not apply to:

A. Defects in outbuildings (except outbuildings which contain the plumbing, electrical, heating, cooling or ventilation systems serving the Home); swimming pools and other recreational facilities; driveways; walkways; patios; decks; boundary walls; retaining walls and bulkheads (except where boundary walls, retaining walls and bulkheads are necessary for the structural stability of a covered building); fences; landscaping (including sodding, seeding, shrubs, trees, and plantings); or any other improvements not a part of the Home;

B. Damage to real property which is not part of the Home;

C. Damage to or defects in concrete floors of attached garages that are built separate from foundation walls or other structural elements of the Home;

D. Bodily or personal injury of any kind (including physical or mental pain and suffering and emotional distress), medical, hospital, rehabilitation or other incidental expenses, damage to personal property, or damage to any property of others;

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E. Any loss or damage which You have not taken appropriate action to minimize as soon as practicable;

F. Any defect in, or caused by, material or work supplied by anyone other than WHI or its employees, agents or subcontractors;

G. Loss of use, loss of opportunity, loss of market value, loss of rental value or any consequential loss (except to the extent that any such exclusion is not permitted by law);

H. Defects in any property which was not included in the original final sales price;

I. Any damage to the extent it is caused or made worse by:

1. Negligence, improper maintenance, improper repairs, or improper operation by anyone other than WHI or its employees, agents or subcontractors;

2. Failure by You to give prompt and proper notice to ProHome of any defects pursuant to this Structural Warranty;

3. Changes of the grading of the ground;

4. Loss or damage not caused by a defect or deficiency in the design or construction of the Home by WHI, or its employees, agents or subcontractors;

5. Loss or damage externally caused, including but not limited to acts of God, riot or civil commotion or disturbance, windstorm, fire, explosion, smoke, water, hail, lightning, falling trees or other objects, aircraft, vehicles, flood, mud slides, earthquakes, volcanic eruption, radon or other natural or introduced gases, abuse or use of the Home, or any part thereof, beyond the reasonable capacity of such part for such use, acts of terrorism, or by any other external cause;

6. Changes in the level of underground water table which were not reasonably foreseeable at the time of construction of the Home;

7. Subsidence or soil movement which was not reasonably predictable through reasonable soil testing or other geological investigation at the time of construction of the Home;

8. Any loss, damage, defect, cost or expense which is caused, in whole or in part, by any peril or occurrence for which compensation is provided by legislation, or which is covered by other insurance or public funds to the extent that such compensation is payable by such other providers;

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9. Insect damage, vermin, radiation, electromagnetic fields, pollution, or toxic fumes or substances;

10. Any loss or damage which arises while the Home is being used primarily for nonresidential purposes;

11. Any condition which does not result in actual physical damage to the Home, unless specified as a deficiency in the construction quality standards;

12. Costs of shelter, transportation, food, moving, storage, or other incidental expenses related to relocation during repair or any other costs due to loss of use, inconvenience, or annoyance;

13. Any claim received by ProHome after an unreasonable delay or later than thirty (30) days after the expiration of this Structural Warranty;

14. Normal wear and deterioration;

15. Failure of WHI to complete construction;

16. Mold, fungi, or other naturally occurring biological agents or pollutants;

17. Failure by You or by anyone other than WHI or its employees, agents or subcontractors, to comply with the warranty requirements of manufacturers of appliances, equipment or fixtures;

J. Glass breakage;

K. Failure of WHI to perform any washing or cleaning of any kind;

L. Structural slab foundation systems that have experienced some movement but are within the foundations design performance criteria;

M. Any consequential or incidental damages; or

N. Violations of local or national building codes, ordinances, or standards.

O. Cost of payments to third parties not previously approved in writing by WHI.

P. Any type of technological or audio/video equipment, including, but not limited to, computers, televisions, or entertainment systems.

VII. General

A. If the performance of WHI obligations is delayed by any event outside of its reasonable control, WHI will be excused from performing until the effects of that event are remedied. Examples of such events are acts of God, war, riot, civil

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commotion or disturbance, sovereign conduct, or acts of persons who are not parties to this Structural Warranty.

B. This Structural Warranty gives You and WHI specific legal rights. Both parties may have other rights which vary from state to state.

C. No one is authorized to change, alter or add to this Structural Warranty without the written consent of WHI.

D. This Structural Warranty is the only document that provides You with warranty rights after the expiration of the HBLW. Nothing contained in the Purchase Agreement or any other contract between WHI and You can provide You with additional warranty rights.

E. You must allow WHI access to the Home during normal business hours when the Home requires warranty or claim servicing.

F. Any item requiring repair or replacement which cannot be repaired or replaced with elements readily available in the standard marketplace will be replaced or repaired with elements of similar kind and quality which are so available.

G. You shall not make any voluntary payments to third parties for any warranty matters without WHI’s prior written approval.

H. If any provision or part of any provision of this Structural Warranty shall for any reason be held invalid, illegal, or unenforceable in any respect, such invalidity, illegality, or unenforceability shall not affect any other provision (or any remaining part of any provision) of this Structural Warranty and this Structural Warranty shall survive and be construed as if such invalid, illegal, or unenforceable provision (or part thereof) had never been contained in this Structural Warranty.

I. Once we have performed our obligations under this Structural Warranty, through repair, replacement, or payment, You will sign a full release of our obligation for the defects that WHI corrected.

VIII. Mediation and Binding Arbitration

Terms and conditions enumerating our mutual rights and obligations to mediate or pursue binding arbitration are enumerated in the Purchase Agreement between You and WHI. Please refer to the Purchase Agreement for more information.

IN THE EVENT THAT ANY ISSUES OR DISPUTES BETWEEN THE PARTIES ARE NOT RESOLVED BY ARBITRATION, BOTH PARTIES WAIVE THEIR RIGHT TO A JURY TRIAL.

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SUBSEQUENT HOMEBUYER ACKNOWLEDGMENT AND TRANSFER

Any coverage remaining under the WINCHESTER HOMES SUPPLEMENTAL STRUCTURAL LIMITED WARRANTY – VIRGINIA (“Structural Warranty”) applicable to the Home is transferred to the subsequent homeowner. Any obligations under the Structural Warranty to any subsequent homeowner shall not exceed the limit of liability remaining at the time of transfer, if any.

The undersigned home buyer(s) hereby acknowledge and agree:

I/we acknowledge that I have reviewed, understand and agree to all the terms of the Structural Warranty. I/we acknowledge and agree that Winchester Homes Inc is not responsible for cosmetic repairs to the home.

I/we understand that I/we am responsible for the maintenance of the Home including maintenance of the grade of the land surrounding the Home, and that the builder shall not be responsible for any defect or damage to the Home which is the result of my/our failure to maintain the Home.

I/we acknowledge and agree to comply with the Winchester mediation and binding arbitration procedures in effect at the time any claim is made under the Structural Warranty. A copy of those procedures is available from the Winchester Warranty Department at the address set forth below.

Signature(s) of Subsequent Home Buyer(s):

____________________________________ ___________________________________

Print Name: __________________________ Print Name:__________________________

Phone No.: ___________________________ Phone No.: __________________________

Please Sign and Return This “Subsequent Homebuyer Acknowledgement And Transfer” Form to: Warranty Department Winchester Homes, Inc. 6905 Rockledge Drive Suite 800 Bethesda, MD 20817

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