CUSTOMER ORDER FLOW(WEB BROWSER)

support@bestfoodtrucks.com

HOMEPAGE

The main homepage for all customers will be https://www.bestfoodtrucks.com/swedish

SELECT A LOCATION

From the dropdown, customers can select which location/shift they would like to order from

LOCATION ORDER PAGE

Once a location is selected, customers will be able to see the trucks and their menus

SELECT YOUR ENTREE

Each customer can select 1 entree from a choice of 3-4 - All will be the same price

PRE-ORDER OR LIVE ORDER

Customers can pre-order up to 48 hours before the shift start time and select their pickup time. There willbe a limit of 4 orders per 15 minute time slots to limit bottlenecking so if a time slot is not available customers

can choose the "ASAP" option or just wait to order when the trucks go live

REVIEW YOUR ORDER

Once the item is added to the cart, the customer will be taken to the cart page to review the order and take the final steps towards checkout

SELECT YOUR PICKUP TIME

If pre-ordering, from the drop down menu, customers can select their desired pickup time. If their deisred time is not longer available, they can select "ASAP" and their order could be ready as early as 15 minutes

after shift start time or later in the shift, dependent on the truck work flow

ENTER COUPON CODE

All staff will be given a coupon code good for $10. Just clcik on the "Have a coupon?" and enter the code

APPLY THE COUPON CODE

Once the code is applied their total will show as $0 and they can then checkout. If they added more than the coupon amount to their cart, they will be respionsible for paying the remainder and asked to

enter a credit card for payment

CREATE AN ACCOUNT

Upon clicking "Checkout" the customer will then be asked to create an account so we can send themupdates about their order progress

CREATE AN ACCOUNT

Enter in a few items such as your email, cell number, name, password of your choice & "SUBMIT" the order

ORDER CONFIRMATION

After you submit your account info, you will receive your order confirmation

TEXT UPDATES

TEXT #1Confirming your order

was placed

TEXT #2Confirming your order

was accepted

TEXT #3Confirming your order

is ready for pickup

TEXT #4Requesting you to rate

your experience

CUSTOMER SUPPORT

We have a real-time customer support team that monitors all orders and can assist with order related issues or questions for the trucks

CUSTOMER ORDER FLOW(WEB BROWSERS)

support@bestfoodtrucks.com