homework sessions 4
TRANSCRIPT
Smartphone & guest services
Smartphone & guest servicesHomework session 4
Mobile guest servicesWay to communicate with a brand through your mobile. It enable customer to get service (like order room service or inform a technical problem) without get human interaction. It gave an optimizing guest experience, allow business to collect data.
2 majors Hospitality brandW
Airbnb
BookingCheck-in / Check-outMusic streamingImage sharingConcierge appRoom ServiceMobile notificationBookingCashlessMobile notificationGPS coordinateContactActivities
WAirbnb
Airbnb introducing trips on Airbnb