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Engaging Activities at MINDSET

Share Your Innovations

VOLUME 2 2018

Hongkong Land – Setting New Benchmarks

Zung Fu Unveils World-Class Brand Centre

Hongkong Land – Setting New BenchmarksAs Hongkong Land continues to expand its presence in mainland China, the company is setting new benchmarks for quality and making each property a ‘best-in-class’ destination. Page 08

ContentsShare Your InnovationsPage 03

Gold for HERO Group’s CSRPage 25

Astra Cycling Tour Promotes Work-Life Balance4

Zung Fu Unveils World-Class Brand CentrePage 14

From the Centre 03Share Your InnovationsInnovation at the Forefront of Visits to Shenzhen and Guangzhou

Perspective 08Hongkong Land – Setting New Benchmarks in Mainland China

Taking the Lead 14Zung Fu Unveils World-Class Brand CentreAstra Embraces the Digital Era

Recognising Performance 20Top Ratings for Mandarin Oriental Hotels IKEA Indonesia Scoops New Marketing Award

Showing Spirit 26Engaging Activities at MINDSETJardine Schindler Volunteers Aid in Myanmar and Vietnam

Developing Talent 32Group Reaches Out to Young Innovators & Students Jardine Motors Group UK Supports Better Gender Balance

Enterprising Matters 36United Tractors Develops Innovative Predictive Maintenance Model

Mental Health Promoted Among Group Companies Page 28

Thistle Volume 2 | 2018 01

MD’s Desk

Making Good Progress

We are recognising the impact of technology

on our businesses and are responding to it by

making progressive changes.

Managing DirectorBen Keswick

The Group has performed well in the first half of 2018 as our half-yearly results show. Underlying profit was up 6% with good performances, in particular, from Astra and Jardine Cycle & Carriage.

Our businesses are on a solid footing, but we should not take our success for granted. We operate in the most dynamic and rapidly-evolving continent in the world and our customers are increasingly well-informed and digitally connected, and are challenging us to do better all the time.

We are, however, well placed to take advantage of the opportunities created by our leading positions and assets, and it is exciting to see several of our businesses branching into new ventures in response. Jardine Cycle & Carriage’s investment in Vinamilk, which has a 58% market share in Vietnam, and Jardine Pacific’s acquisition of Greatview, giving it access to a new and rapidly growing wholesale market, are just two examples.

I am also pleased to see how we are recognising the impact of technology on our businesses and are responding to it by making progressive changes to how we are organised and how we deliver our products and services to our customers. For example, Dairy Farm has appointed its first Chief Customer and Chief Digital officers, and Jardine Lloyd Thompson is investing in a global system that will give a single and complete view of each of their clients and enable greater insights into the market as a whole.

Growth and expansion are all about seizing opportunities. Hongkong Land’s expanding presence in mainland China reflects the development of the market there and the increasing demand for mid-to-high end residential homes, and lifestyle and luxury retail offerings. As the Perspective on pages 8-13 shows, mainland China is the core market for Hongkong Land’s development property portfolio, accounting for just over 60% of the total developable area (as of June 2018). With the number of sales completions predicted to increase in the second half of this year, particularly in relation to Chongqing where it has its greatest concentration of projects, Hongkong Land is well placed to continue setting new benchmarks for quality in both the residential and retail premium sectors.

I expect a good year for the Group as a whole. While there will always be challenges along the way, I am confident that our continued focus on growth and delivering the best experiences to our customers will help us achieve success.

Ben Keswick

02

Share Your Innovations

An open forum to share knowledge across the Jardine Matheson Group on finding better ways of delivering improved customer experiences was launched by Group Managing Director Ben Keswick at the recent Senior Managers’ Meetings in Hong Kong and Singapore.

Mr Keswick highlighted how he knew that in each of the Group’s businesses, a lot of hard work is going into finding the best way to deliver the best experiences to customers using technology.

The initiative, which is run by Innovate Jardines (IJ), is open to all Group employees. Teams can create and submit a short video to the Innovate Exchange platform about an impactful innovation they have implemented. The objective is to help spread the word on successful innovations that are propelled by data driven business insights, which deliver better experiences for customers.

Mr Keswick remarked that one of the key lessons learnt from the successful challenges run by IJ since it was set up two years ago, is that

knowledge sharing and collaboration are central to unlocking innovation.

The open forum gives everyone across the Group the chance to learn from the experiences of others, be inspired to experiment with fresh ideas so teams can continue to be successful, and recognise and celebrate outstanding innovations across the Group that have generated impact.

Submissions of videos can be made until the end of September, after which videos can be viewed and voted for during October on the Innovate Exchange platform. The five most innovative teams, judged by IJ and popular vote, will be invited to Hong Kong later this year to present to senior leaders. Top honours will be awarded to one team judged on the business impact and positive customer feedback generated by their project.

From the Centre


From left: The Chinese Ambassador to the United Kingdom, Liu Xiaoming, and member of the Political Bureau of the Central Committee, and Party Secretary of the Beijing Municipal Committee of the CPC, Cai Qi, with Jardine Matheson Group Chairman Sir Henry Keswick and Lady Keswick at Oare House.

From the Centre

Lord Sassoon Joins UK Prime Minister in Mainland ChinaIn his role as Chairman of the China-Britain Business Council and Director of the Jardine Matheson Group, Lord Sassoon joined UK Prime Minister Theresa May’s business delegation on her trip to mainland China earlier this year.

In Wuhan, Lord Sassoon attended a business forum and met with Mayor Wan Yong. In Beijing, he co-hosted a financial services roundtable with China Investment Corporation Executive Vice President Qi Bin and attended a Belt and Road Initiative roundtable. He was also present at the inaugural meeting of the UK-China CEO Council, which has been established to bring together business leaders and ministers to strengthen trade and economic co-operation. Separately, he had a meeting with Ministry of Commerce Vice Minister Qian Keming and Chinese Academy of International Trade and Economic Co-operation President Gu Xueming.

The delegation also visited Shanghai where Lord Sassoon hosted a UK-China Business Forum sector breakfast at Mandarin Oriental Pudong before attending the Forum itself at the new Shanghai Lujiazui Harbour City Exhibition Centre.

Second right: Lord Sassoon with UK Prime Minister Theresa May

and her delegation on their arrival in Beijing.

Beijing Party Secretary’s Visit Reflects Strong Ties The existing ties between the Jardine Matheson Group and the Beijing Government were further strengthened when Member of the Political Bureau of the Central Committee, and Party Secretary of the Beijing Municipal Committee of the CPC, Cai Qi, became the first national level Chinese leader to visit Group Chairman Sir Henry Keswick at his Wiltshire home, Oare House. Party Secretary Cai was accompanied by a delegation of 30, which included the Chinese Ambassador to the United Kingdom, Liu Xiaoming.

During the visit, Sir Henry showed the delegation around the gardens of Oare House, which are renowned for their wide variety of rare plants and shrubs, many of them grown from seeds collected in China. The visitors also enjoyed afternoon tea in the Oare Pavilion designed by I M Pei, his only building in the UK.

Later in the day, the delegation was entertained to dinner by Sir Henry and Lady Keswick, who was presented with a scarf as a memento of the special occasion.

04

Jardine Matheson Group Managing Director Ben Keswick hears about the innovative features incorporated into Mannings new flagship M-Studio store in Shenzhen.

Innovation at the Forefront of Visits to Shenzhen and GuangzhouInnovation and digital technology were at the forefront of visits to Shenzhen and Guangzhou by Jardine Matheson Group Managing Director Ben Keswick.

At Mannings new flagship M-Studio store in Shenzhen, Mr Keswick had a firsthand view of the O2O digital wall, which enables customers to purchase both Mannings China and Mannings Hong Kong products online through cross border e-commerce. He and Jardine Matheson (China) Chairman David Hsu also saw how self-service checkout works using a mobile phone.

From Mannings, Mr Keswick and Mr Hsu moved to the site of Zung Fu’s new Mercedes-Benz MAR 2020 flagship store in Shenzhen Hi-tech Park. The 4S (Sales, Spare Parts, Service and Survey) store, which is the first Zung Fu store in mainland China to incorporate the MAR 2020 Autohaus design, uses digital technology and innovation in advisory, sales and service processes to provide customers with a seamless experience.

In Guangzhou, Mr Keswick toured a 7-Eleven store featuring a new design concept, which provides customers with a younger and more stylish 7-Eleven brand image. The store includes a semi-open drinks station and a brand new design hot shot counter serving hot coffee, tea and soya milk, which offer customers a more convenient and interactive shopping experience.

Lord Sassoon Visits Vietnam and Myanmar

Jardine Matheson Group Director Lord Sassoon had a full programme of government and company meetings during visits to Vietnam and Myanmar.

In Vietnam, Lord Sassoon, Jardine Cycle & Carriage Managing Director Alex Newbigging and Vietnam Country Manager Alain Cany met with Vietnamese Deputy Prime Minister Trinh Dinh Dung who emphasised the positive development of the Vietnam-UK strategic partnership, particularly in the trade, investment and tourism sectors. In Myanmar, Lord Sassoon met with Yangon Chief Minister Phyo Min Thein and Minister of Commerce Dr Than Myint.

Left: Lord Sassoon with Vietnamese Deputy Prime

Minister Trinh Dinh Dung.


From the Centre

Zung Fu Sets the Pace with Speedworks Teams working on their concept posters at the Speedworks bootcamp in Shanghai.

Zung Fu has launched ‘Speedworks’ to create a movement for innovative ideas and to inspire new ways of working across its business. The initiative is a key element of Zung Fu’s move from being an ‘excellent operator’ to an ‘innovator’, and a response to Group Managing Director Ben Keswick and Innovate Jardines (IJ) Chief Executive Michael Poon’s call earlier this year for business units to run their own IJ Challenges.

With a clear vision to foster a culture of innovation, Speedworks was set up to promote a mindset shift to focus on rapid experimentation, learning and speed of execution as a way to survive and thrive in today’s digital economy. This will include running fast experiments to test out big ideas, the introduction of new technology and partnering with startups.

Speedworks also incorporates a tailor-made online platform for Zung Fu colleagues to crowdsource ideas and collaborate within the business, nurturing people’s creative passion through innovation challenges. The first of these on ‘How to Bring Convenience to our Customers’ attracted over 165 ideas with eight teams shortlisted for an intensive three-day Bootcamp, which was held at the newly opened Mercedes me Store in Shanghai. Two ideas were subsequently selected by the judging panel to go forward

to the next stage of ‘proof of concept’ for potential funding.

Having got off to a great start, Zung Fu plans to run two Speedworks Innovation Challenges a year. “Collaboration and learning together are the main intention, along with the culture of embracing risks and the courage to fail,” said Zung Fu Speedworks Innovation & Development Head Helena Lee.

Speedworks was set up to promote a mindset

shift to focus on rapid experimentation,

learning and speed of execution

as a way to survive and thrive in

today’s digital economy.

06

Lord Powell Meets Chinese Vice PremierMatheson & Co Director Lord Powell met with Chinese Vice Premier Hu Chunhua during a visit to Beijing. He also had meetings with Minister for Civil Affairs Huang Shuxian and former Ambassador to the UK Madam Fu Ying.

From Beijing, Lord Powell travelled to Shanghai where he took part in a meeting of Fudan University Business School’s Advisory Board, of which he is Vice Chairman.

Wide-Ranging Schedule for Lord SassoonLord Sassoon had a wide-ranging schedule of meetings when he travelled to Beijing, Tianjin and Hangzhou in his role as Chairman of the China-Britain Business Council.

In Beijing, he met Vice Premier Hu Chunhua at Zhongnanhai, the central leadership compound. Among the topics they discussed were the continued strengthening of UK-China trade and investment links and the Belt and Road Initiative. Lord Sassoon also had meetings with China International Capital Corporation Acting Chairman & Chief Executive Officer Bi Mingjian, Ministry of Finance Vice Minister Zhu Guangyao, Asian Infrastructure Investment Bank President Jin Liqun, China Banking and Insurance Regulatory Commission Vice Chairman Wang Zhaoxing, China International Contractors Association Chairman Fang Qiuchen, Chinese People’s Institute of Foreign Affairs President Wu Hailong and National Development and Reform Commission Deputy Secretary-General Su Wei.

In Tianjin, Lord Sassoon met Vice Mayor Zhao Haishan and visited the data and research centre of MapWorld, the operator of China’s national geographic information public service platform. He also visited Jardine Matheson’s former Tientsin head office.

Moving on to Hangzhou, Lord Sassoon met Zhejiang Vice Governor Zhu Congjiu and Hangzhou Party Secretary Zhou Jiangyong. He also met the founder of private dairy and soft drinks company Wahaha, Zong Qing Hou, and paid a visit to Alibaba for a meeting with Chief Risk Officer Jessie Zhang to discuss intellectual property protection.

Left: Lord Sassoon with Vice Premier Hu Chunhua at Zhongnanhai, the central leadership compound.


WF CENTRAL on Wangfujing

Street in Beijing.

Mainland China continues to be a major engine for growth for Hongkong Land. Since 2017, the company has made seven new land and project acquisitions, expanded its business presence into three new cities, and opened its first luxury lifestyle destination in Beijing.

The company has further expanded its existing footprint in Chongqing, the largest city in south-western China and home to Hongkong Land’s greatest concentration of projects in mainland China.

In the past year, it has branched out into new markets in Wuhan, Nanjing and Hangzhou, as well as launching WF CENTRAL, a retail-led luxury lifestyle development on Wangfujing Street in Beijing, with a powerful mix of over 130 tenants. These include top-tier luxury brands such as Dior, Gucci, Fendi and Prada, as well as flagship stores of Victoria’s Secret and Furla, and global flagship

Perspective

stores of Under Armour and Pandora. There are also first- to-market restaurant and wellness brands such as CAFE LANDMARK, The Cheesecake Factory and Pure Yoga.

The development also includes a 73-room Mandarin Oriental Wangfujing, which offers views over The Forbidden City and Tiananmen Square. Planning is underway for similar projects elsewhere in Beijing as well as in Shanghai.

“WF CENTRAL is playing a key role in transforming and revitalising Wangfujing by bringing in global brands and adding sophistication and diversity to the area, while still retaining its rich cultural heritage,” said Hongkong Land Chief Executive Robert Wong.

“WF CENTRAL reflects our strategy of setting new benchmarks for quality wherever we invest and making each property a ‘best-in-class’ destination.”

Hongkong Land – Setting New Benchmarks in Mainland China

08

Seizing the OpportunityMainland China is the core market for Hongkong Land’s development property portfolio, accounting for just over 60% of the total developable area (as of June 2018) and, in 2017, total completed sales of US$2.4 billion.

Within Chongqing, Hongkong Land has eight projects spanning 4.3 million square metres, representing 76% of its mainland China exposure in this sector by developable area (as of June 2018).

The increase in spending power of China’s rising middle class has created many opportunities in the property market. Aspirations for a higher standard of living and a

Standing Out in the MarketHongkong Land has 21 years of experience in the mainland China property market and in that time has developed a solid reputation and become adept at overcoming challenges associated with operating in that environment.

One of the current challenges is how to deal with the cooling measures enforced in the past two years by the Chinese government – such as home purchase restrictions, selling-price ceilings and tightened credit – to curb overheating of the real estate market. The measures have suppressed supply and demand in the property market and developers have to adapt quickly to the constantly changing market environment.

In order to remain agile and stay ahead of the competition, Hongkong Land works with both local and international partners. The company also focuses on selected first- and second-tier cities that are expanding and upgrading. In Chongqing, for example, Hongkong Land invited Merlin Entertainments to open a Madame Tussauds and Sea Life underwater world in Landmark Riverside Park, their first such ventures in Western China.

This strengthened the development’s competitiveness as a major tourist attraction in Chongqing. Similarly, within ten months of opening, WF CENTRAL has partnered with international organisations including the Barbican Centre, Serpentine Galleries, and MAISON&OBJET.

Another creative solution is to acquire new projects through mergers and acquisitions. This allows Hongkong Land to enter into new markets without having to build up a local presence from scratch, and has led to its successful entry into Hangzhou and Wuhan.

Despite the Government’s cooling measures, in January, the average home price in China’s 70 major cities increased by 4.7% compared with the same period a year earlier, and a poll of 13 economists and property analysts forecasted an average increase of one percent in new home prices in 2018, according to figures from China’s National Bureau of Statistics. This is borne out by a rise in average prices in Chengdu, Chongqing and Nanjing where Hongkong Land has projects and also reflects a shortage of new residential properties in leading cities combined with inventory levels at a record-low.

“The demand for high quality properties in the residential, retail, and office markets is increasing,” said Mr Wong. “These are all sectors where Hongkong Land’s expertise, resources and delivery of premium luxury products are comparative advantages and will help us to expand in the mid- and long-term.”

In many ways the cooler ‘healthier’ market has been to Hongkong Land’s advantage, allowing more opportunities to acquire sites either through public

better lifestyle are generating greater demand for mid- to high-end residential homes and lifestyle and luxury retail offerings with bespoke products and services, as well as better education for children and healthcare for the elderly.

“In this respect, Hongkong Land is well-placed with its strong focus on the mid-to-high end of the market and its long established reputation for quality. These attributes differentiate us from the general development community,” said Mr Wong.


Perspective

Chongqing Chongqing remains the most significant market in mainland China with three wholly-owned projects and five 50%-owned joint ventures. Two of these are recently acquired projects — Liangjiang, which is adjacent to New Bamboo Grove, and Lijia, a residential area along the south bank of the Jialing River. The 100%-owned Liangjiang project has a total gross floor area (GFA) of some 161,000 sq. m., while the 50%-owned site located in Lijia has a total GFA of some 114,000 sq. m. Both projects will be primarily residential with accompanying commercial elements, and will be completed in 2020.

tender, or existing landowners, who are prepared to negotiate with Hongkong Land because of its reputation.

“Last year the environment was healthier and developers were generally taking a much more measured approach,” said Mr Wong. “This contrasts with a red-hot market environment, like in 2016, when developers became very competitive due to ample liquidity.”

This is demonstrated by the fact that in 2016, Hongkong Land did not make any acquisitions in mainland China, while in the 12 months up to March 2018, it made seven.

“Some may think this is an exceptional rate of expansion, and possibly difficult in terms of management and finance,” added Mr Wong. “The reality is that acquisition opportunities of prime sites for either development or investment projects do not arise regularly, and Hongkong Land has gratefully captured these recent opportunities at reasonable prices, giving us the potential for good margins.”

Hongkong Land’s Footprint in Mainland China

New Projects Expand Horizons

Bamboo Grove

Yorkville South

Central Avenue

Liangjiang Project

New Bamboo Grove

Yorkville North

Landmark Riverside

Lijia Project

Wuhan Dream Land

Wuhan

WE City

Chengdu

Chongqing

10

Shanghai

Parkville

Hangzhou Bay

Hangzhou

NanjingNanjing Yue City is Hongkong Land’s first development project in Nanjing, a city rich in history and culture. A joint venture with China Merchants and Country Garden, the project has a prime location in the city centre, along the Qinhuai River and adjacent to the Old City Wall built during the Ming Dynasty over 600 years ago. The project, which will include high quality townhouses, duplexes, a premium retail mall and a luxury boutique hotel, occupies a riverfront site of 20 hectares with a total GFA of approximately 218,000 sq. m. Completion in phases is due in 2021.

Hongkong Land’s second acquisition in Nanjing is a commercial site in Xinjiekou, a mature business and retail district in the heart of the city. The project includes offices and retail components over a total GFA of 235,000 sq. m. and will be constructed by 2023.

HangzhouAnother new market for Hongkong Land, Hangzhou, the capital and most populous city of Zhejiang Province in east China, is best known for the celebrated West Lake, a UNESCO World Heritage Site. In a joint venture with Yanlord and Transfar Group, Hongkong Land will develop two mixed-used sites in Xiaoshan District. The project mainly consists of residential, retail and serviced apartments, supplemented with hospital and communal facilities as well as a hotel and convention centre. With a total GFA of approximately 776,000 sq. m., it is to be completed in phases by 2024.

WuhanWuhan Dream Land is Hongkong Land’s first joint venture development project in Wuhan, the provincial capital of Hubei Province and the most populous city in Central China, with one of the fastest growing economies in the country. The project is a high quality mixed-use development comprising residential, retail and office components located within Dongxihu District, the mid-point between the city centre and Wuhan Tianhe International Airport. A 50%-owned joint venture with Zall Group, the site has a total GFA of approximately 493,000 sq. m. and is to be completed in phases by 2024.

Maple Place

CBD project

Yue City

WF CENTRAL

Central Park

JL CENTRAL

Beijing

Nanjing


2014Expanded to

Shanghai

Perspective

When Hongkong Land enters into new cities such as Wuhan, Nanjing and Hangzhou, we send core

members of the strong existing teams from other cities to start and lead the new teams. Meanwhile, we are

also supported by locally recruited talent and a centrally run professional service platform at our

headquarters and China region offices.

Hongkong Land Chief Executive Robert Wong

The History of Hongkong Land in Mainland ChinaSince its first direct investment in mainland China in 1997, Hongkong Land has been building its presence and setting new benchmarks for quality and luxury to meet the lifestyle aspirations of the country’s rising middle class.

1997First residential development in

BeijingOpened Landmark

Riverside Park, Chongqing’s first cultural tourism

complex

2016

Nanjing Yue City

2010

Expanded to Chengdu

Maple Place

2005

Established presence in Chongqing

12

Expanded to Wuhan, Nanjing and Hangzhou

2017

Hongkong Land in Mainland China by Numbers

Opened WF CENTRAL, its first retail-led project

in Beijing

2018

Chinese cities with Hongkong Land projects7

of development in Chongqing

4.3 million sq.m.

76%of 2017

developable area in China was

located in Chongqing

Total completed sales in China in 2017 (Hongkong Land’s attributable share of completed sales in 2017 was US$1.3 billion)

US$ 2.4 billion

of effective GFA in Wuhan, Nanjing and

Hangzhou

668,000 sq.m.

31 % of Hongkong Land’s operating

profit for the year 2017 attributable to mainland China

(including share of joint ventures and associates)

Hongkong Land’s attributable interest in revenue recognised from mainland China up

in 2017 from 2016

100%


The new Mercedes-Benz Brand Centre at Zung Fu House has

the largest car showroom in Hong Kong and features a suite

of enjoyable leisure facilities.

Taking the Lead

Zung Fu Unveils World-Class Brand Centre

Zung Fu has unveiled Hong Kong’s largest Mercedes-Benz dealership designed to offer facilities and services to meet the expectations of the next generation of customers.

Located in Chai Wan, just 15 minutes away from the prime district of Causeway Bay, the new Mercedes-Benz Brand Centre boasts the city’s largest car showroom, enabling Mercedes-Benz customers to see and explore over 20 of the latest models. The multi-storey Brand Centre also houses fully integrated aftersales facilities and a one-stop shop for Mercedes-Benz owners.

Particular focus has been placed on increasing the enjoyment of car ownership. There are new leisure facilities for families including the Little Stars Kids Club, a dedicated children’s play room, a clubhouse style bistro by the harbour, and a terrace with wonderful sea views where the Mercedes-Benz owning community can enjoy exciting events.

Having served Mercedes-Benz customers in Hong Kong for over 60 years, Zung Fu

understands that their lives are increasingly busy and that time is precious. This was reflected in a ‘Tell Us What You Think’ survey conducted before the opening. Over 6,000 car owners surveyed, out of over one third of vehicle owners would prefer to visit a dentist than arrange for their cars to be serviced!

This reinforces Zung Fu’s focus on services that deliver ever more convenience. For example, vehicle services can now be booked online and then completed within the same day. For those who travel, a new airport Drop & Fly service allows customers to have their car serviced while they are away. New Drop-off and Pick-up points have also been introduced, including one at Causeway Bay.

“These new services and facilities aim to minimise disruption and maximise convenience for Hong Kong’s Mercedes-Benz owners,” said Zung Fu Chief Executive Ben Birks. “We are committed to delivering a noticeably more enjoyable showroom experience, while also making ownership even easier and more convenient.”

We are committed to delivering a

noticeably more enjoyable showroom

experience, while also making

ownership even easier and more

convenient.

Zung Fu Chief Executive

Ben Birks

14

Three New Prime Locations for Mandarin OrientalMandarin Oriental Hotel Group (MOHG) is adding three prime locations to its portfolio – Muscat, Oman, Ho Chi Minh City, Vietnam and Grand Cayman in the Caribbean.

Mandarin Oriental, Muscat will feature 150 guestrooms and suites, five restaurants and bars, a Spa at Mandarin Oriental and an outdoor swimming pool. MOHG will also manage 155 Residences at Mandarin Oriental.

Mandarin Oriental, Saigon will be situated on the upper floors of the city centre, mixed-use complex Union Square Saigon. It will comprise 227 guestrooms and suites, six restaurants and bars, a fitness centre, a Spa at Mandarin Oriental and an outdoor swimming pool.

Mandarin Oriental, Grand Cayman will be an exclusive 100-room beachfront resort with 89 branded Residences at Mandarin Oriental. Situated on 67 acres, the resort will feature a range of wellness options. It will also have its own farm, which will provide a ‘farm to table’ dining experience.

Hongkong Land projects have been in the limelight with the announcement of a new residential venture in Thailand, the opening of commercial flagships WF CENTRAL in Beijing and EXCHANGE SQUARE in Phnom Penh, and the launch of Landmark Riverside Park Old Street in Chongqing.

In Thailand, Hongkong Land and leading property developer, Property Perfect Plc, are to develop residential projects in Bangkok targeting the upper-income segment. The new partnership will begin with a low-rise development in Chaengwattana, which will house 179 premium units worth over 4,000 million baht (US$120 million).

Hongkong Land has officially opened WF CENTRAL, its US$1.2 billion first flagship retail-led project in Beijing.

Hongkong Land Projects in the Limelight

From left: Stanley Ko, Hongkong Land President,

Commercial Property, China, and Raymond

Chow, Executive Director; International pop icon

Coco Lee; Wangfu Central Real Estate Development

Company Limited shareholder Mark Pu;

Jardine Matheson Group Deputy Managing Director

Y K Pang; entrepreneur, advocate, and actress

Jessica Alba; Robert Wong, Hongkong Land Chief Executive, and Simon Dixon, Chief Financial

Officer, at the opening of WF CENTRAL.

Mandarin Oriental, Saigon will be situated on the upper floors of mixed-use complex Union Square Saigon.

WF CENTRAL is helping to transform the historic Wangfujing area into a pre-eminent destination for retail, dining and commercial activities.

In Cambodia, Hongkong Land has officially launched flagship development EXCHANGE SQUARE in Phnom Penh’s financial district. The iconic project, which comprises prime office space and a four-level retail podium, has already achieved an occupancy rate of over 80%.

Landmark Riverside Park Old Street is the second phase of the Chongqing retail complex, Landmark Riverside Park, which was launched in 2016. Bringing new flavour to the area, Hongkong Land is turning Old Street into a leading destination for cultural tourism.


Taking the Lead

Astra President Director Prijono Sugiarto addresses the group’s first Digital Forum.

Cycle & Carriage Strengthens Presence in Myanmar Cycle & Carriage has strengthened its presence in Myanmar with the opening of the country’s first 3S Mercedes-Benz Autohaus, a 25,000 square feet facility in Yangon.

This is Cycle & Carriage’s 15th Mercedes-Benz showroom in Southeast Asia, and is testament to the long-standing partnership between Cycle & Carriage and Mercedes-Benz, which started in 1951.

The Autohaus features the new Mercedes-Benz iShowroom and has a display capacity of 17 vehicles and 11 workbays. Strategically located within Mayangone Township, the 3S Autohaus serves as an accessible and convenient one-stop destination for customers.

Over 350 guests led by Guest-of-Honour, Chief Minister of Yangon, Phyo Min Thein, and members of the government, business partners and the media, as well as Mercedes-Benz customers, attended the opening ceremony.

“This investment affirms our confidence in the Myanmar automotive market,” said Jardine Cycle & Carriage Regional Managing Director Haslam Preeston. “We hope to continue strengthening our network in the country.”

Astra Embraces the Digital EraAstra is embracing the digital era with the launch of its first Digital Forum and several digital products.

The Astra Digital Forum is to become a regular conference, delivering insights about digital marketing to Astra management on a range of topics. At the first event, Chief Information Officer and GO-JEK Co-Founder Kevin Aluwi, Google Country Head – Indonesia Agency and Domestic Business Amit Chhanggani, and Microsoft Asia Pacific Head – Digital & Social Media Marketing Aparna Lal shared their extensive knowledge.

Tips from Kevin Aluwi of GO-JEK on digital marketing included continuously adjusting matrixes that could achieve objectives; optimising available data; and always thinking out of the box to retain customers.

Meanwhile, Astra has introduced three new digital products to add more value for its customers and business.

Website Seva.id showcases and gives Astra customers more convenient access to products such as automotive, financing services, property, and insurance. Marketing platform Cari Parkir connects people in need of a parking space with those who can provide one. Supported by Astra Honda Motor, this began with motorcycles, but is being extended to cars. The third product, Sejalan, is a ride-sharing App, which enables car owners to share with or meet people looking for a vehicle ride to the same destination.

16

Schindler Stays Ahead Inspired by the latest technologies such as the Internet of Things, Artificial Intelligence and personalised apps, the Schindler Group has launched ‘Schindler Ahead’, a comprehensive digital solution designed to make urban mobility smarter.

Schindler Ahead is the world’s first fully digital closed-loop Cloud platform and connects equipment, customers and passengers with Schindler Contact Centers and technicians, allowing information and data to be shared in real-time.

The benefits of Schindler Ahead include advanced data analysis to facilitate predictive maintenance. Both customers and end users will experience the benefits of new digital technology and an array of exciting digital products that could potentially generate revenue for customers. The equipment enabled by Schindler Ahead also allows Schindler to deliver a superior level of customer service through interactive and personalised services.

To date, the Jardine Schindler Group has launched Schindler Ahead in several of the countries where it operates and plans to fully roll out the platform during 2018.

Schindler Ahead is the world’s first fully digital closed-loop Cloud platform

and connects equipment, customers and passengers with

Schindler Contact Centers and technicians.

JLT’s headquarters in London.

JLT Enhances its Global CapabilitiesJardine Lloyd Thompson (JLT) has made two significant acquisitions and had its licence to trade extended in mainland China.

JLT has acquired International Risk Consultants (IRC), a major US specialist trade credit and political risk broker based in Columbus, Ohio. The combination of JLT’s existing leading international credit, political and security (CPS) business in Europe, the Middle East and Africa, and Asia, with IRC’s strength in the USA, Asia and Brazil creates a world leading CPS practice.

The second acquisition of Hamburg-based OWL Marine Insurance Brokers follows a long and successful trading relationship between the two businesses and creates a JLT presence in Europe’s three largest ports. The partnership provides positive momentum for JLT Specialty’s marine &

cargo division by strengthening its global marine offering, in addition to JLT’s wider market standing, network and reputation.

Meanwhile, JLT’s licence to cover all lines of insurance brokerage has been extended by mainland China’s Banking Insurance Regulatory Commission. JLT can now operate with scope equal to that of a domestic insurance brokerage in China, and will deliver the full suite of risk advisory, employee benefits and insurance broking services.


Taking the Lead

Cycle & Carriage Bintang’s first dedicated commercial vehicle centre in Perak, Malaysia.

Gammon Construction is celebrating the 60th anniversary of its formal establishment in Hong Kong in 1958.

To mark the occasion, Gammon Chief Executive Thomas Ho and HKSAR Financial Secretary Paul Chan fired the Noonday Gun at a ceremony, which was attended by shareholders, business partners, industry representatives and friends.

Listing many of Gammon’s major airport, road, rail, bridge and industrial development projects, Mr Ho said, “All these bear testament to the successful growth of not only Gammon, but also of our city and its economy.”

Mr Ho told the gathering that the achievements of Gammon have always been based on a strong set of values – Safety, Integrity and Excellence.

Cycle & Carriage Extends Network in Malaysia and Singapore Cycle & Carriage (C&C) has extended its network in Malaysia and Singapore with the opening of three new facilities.

In Malaysia, C&C Bintang has opened its first dedicated commercial vehicle centre in Gopeng, Perak, which brings the number of C&C Bintang outlets to 13. The RM1.1 million (US$271,000) facility allows the group to serve its commercial vehicle customers anywhere in the country.

C&C Bintang has also launched a Body & Paint facility at its Glenmarie Autohaus, which now has 24 work bays. Operations at the improved facility offer new services such as express body and paint work and same day turnaround for a windscreen change.

In Singapore, C&C has opened its fourth service centre. Located in Sin Ming, it offers customers in the northeast greater accessibility and aims to meet the increasing demand from Mercedes-Benz, Kia and Mitsubishi car owners, as well as from C&C’s used car business, Republic Auto. Emphasising customer-centricity, the centre is equipped with new digital solutions including a SMART gantry plate-recognition system that generates personalised greetings to customers as they drive into the premises.

Gammon Celebrates 60th Anniversary

“These are the values that we treasure and will celebrate this year as part of our 60th anniversary commemorations,” he added.

Looking to the future, Mr Ho said that Gammon, together with its supply chain, would continue to make transformative improvements in sustainability and productivity, and work to achieve co-created values.

The event concluded with the presentation of a cheque for over HK$1.6 million (US$204,000) raised by a Gammon organised ‘Run for 60, Run for Charity’ in aid of the Construction Charity fund, and supported by almost 50 supplier and sub-contractor partners.

Right: Hong Kong SAR Financial Secretary Paul Chan and Gammon Chief Executive Thomas Ho fire the Noonday Gun to celebrate Gammon’s 60th Anniversary.

18

Hacis’ SuperLink China Direct road feeder service will soon

reach Zhuhai and the western Pearl River Delta

in just 40 minutes.

Hacis Reaches Further into Mainland ChinaHong Kong Air Cargo Industry Services Limited (Hacis), the value-added logistics arm of Hong Kong Air Cargo Terminals Limited (Hactl), has entered into a strategic partnership with Chu Kong Shipping Enterprises (Group) Company Limited to develop joint logistics activity throughout the western part of the Pearl River Delta (PRD).

The first project will be a new inland cargo depot in Zhuhai Free Trade Zone. This will bring the number of Hacis depots in southern mainland China to nine and enable Hacis to further develop its SuperLink China Direct road feeder service network. It will also allow Hacis to take full advantage of the imminent opening of the Hong Kong-Zhuhai-Macao bridge, which will slash trucking times between the western PRD and Hong Kong International Airport by around two thirds.

Meanwhile, Florida-based freighter operator, Western Global Airlines, has appointed Hactl to handle its first scheduled twice-weekly 747-400F service between Hong Kong and Los Angeles. The new service is being operated in partnership with US forwarder Flexport.

Hactl’s expertise was clearly demonstrated when it handled two charter flights for another customer, AirBridgeCargo Airlines, each carrying 20-metre long machinery components weighing 18,800 kilogrammes. The outsize loads had to be unloaded through the aircrafts’ nose doors and lowered in perfect alignment to avoid any damage to the cargo.

Innovation Drives Jardine Motors Group UK Since securing Innovate Jardines investment 18 months ago for an innovative project to install automatic number plate recognition (ANPR) technology in its automotive retail sites, Jardine Motors Group UK has taken innovation into the heart of its business strategy.

Strategic appointments have been made to prioritise the development and deployment of innovation and the group has explored innovative ideas as broadly as possible – from considering how Artificial Intelligence and blockchain will impact its businesses, through to implementing a group-wide network of mental health support mentors for colleagues.

“We recognise that innovation goes beyond technology and absolutely includes our ways of working,” explained Jardine Motors Group UK Commercial Director Jason Cranswick. “We feel very fortunate the we have a bank of innovative ideas, driven by our business requirements, that we can continue to tap into as Innovate Jardines develops.”

This includes looking at the future of the automotive industry and the ‘connected car’ technology being championed by Jardine Motors’ manufacturer partners.

“This needs a ‘connected dealer’ response so that we can continue to fulfil our aim of being easy, useful and surprising for our customers,” said Mr Cranswick.


Top Ratings for Mandarin Oriental Hotels

Recognising Performance

Mandarin Grill + Bar, one of the four restaurants at Mandarin Oriental, Hong Kong to receive a Five Star rating in the 60th annual Forbes

Travel Guide Five & Four Star Awards.

Mandarin Oriental Hotel Group (MOHG) has attained top ratings for many of its hotels, restaurants and spas in the 60th annual Forbes Travel Guide Five & Four Star Awards. A record 22 hotels were recognised, with two new additions in the Five Star category this year, Mandarin Oriental, Marrakech and Mandarin Oriental, Munich.

MOHG’s flagship property, Mandarin Oriental, Hong Kong, once again achieved six Five Star ratings across all three categories for the hotel, spa and four of its restaurants, the Michelin-starred Pierre, Man Wah, Mandarin Grill + Bar and the Krug Room. It is the only city hotel in the world to receive this honour. The group’s second Hong Kong property, The Landmark Mandarin Oriental, was again awarded Five Stars for its hotel, spa and two Michelin-starred restaurant Amber. Along with Mandarin Oriental, Macau, this prestigious honour was only attained by a handful of hotels worldwide.

Thirteen of the group’s hotels achieved Five Star distinction in both the hotel and spa categories, while each of the Mandarin Oriental properties in

Barcelona, Milan and Paris were awarded Five Star distinction for the hotel and Four Stars for their spa.

Out of 60 Forbes Five Star Spas, 14 are Spas at Mandarin Oriental, more than any other hotel group. There were also two new additions to the Forbes Four Star Spa category, for Mandarin Oriental hotels in Marrakech and Prague.

In continued recognition of MOHG’s commitment to dining excellence, Vida Rica at Mandarin Oriental, Macau joined the restaurants in Hong Kong with their own Five Star award, while Ebony at Mandarin Oriental, Guangzhou, Yong Yi Ting at Mandarin Oriental Pudong, Shanghai and Asiate at Mandarin Oriental, New York were each awarded a Four Star mark of excellence.

“The Forbes Five and Four Star awards are some of the most important in the hotel industry and we are delighted that our commitment to excellence has been recognised with this level of distinction at so many of our properties,” said MOHG Chief Operating Officer Christoph Mares.

20

HR Gong for AstraFor the first time, Astra has won an ‘HR Asia Best Companies to Work For Award’ in the Indonesian edition of the 2018 Asia awards, which were organised by Media International.

Of the 210 companies surveyed, Astra was recognised as one of the best, with the award serving as a great incentive for further improvement.

“This award gives us welcome feedback from external parties and helps us to guage our position compared with other corporate companies,” explained Astra Chief of Corporate Human Capital Development Aloysius Budi Santoso, who was presented with the award at a gala dinner in Jakarta. “Human capital for Astra not only serves as a working instrument, but also plays an important role in the company.”

Hactl Wins AgainHong Kong Air Cargo Terminals Limited (Hactl) is once again a winner with two new awards.

Hactl became the first Hong Kong ground handler to receive the Hong Kong International Airport Environmental Management Recognition Scheme’s Grand Award for its continuing efforts to reduce waste, which in 2017 included reusing or recycling 95% of plastics waste, 97% of paper and 68% of wood.

Hactl’s winning submission focused on its benchmarking methods, staff training and education, and its waste management performance. In an on-site assessment and two surveillance visits, Hactl scored full marks.

“A target for 2018 is to reduce the quantity of disposable bottles, straws, food containers and cutlery used in our terminal,” said Hactl Senior Manager – Quality Assurance Benny Siu.

For the sixth time in the 12 years of the competition, Hactl has won the ‘Air Cargo Handling Agent of the Year’ award based on online voting by worldwide readers of Air Cargo Week and presented at the 2018 World Air Cargo Awards in Shanghai.

“Hactl’s reputation is built on 40 years of investment, innovation, and constant improvement,” said Hactl Chief Executive Wilson Kwong. “We are proud of our resultant standing as a leader of our sector.”

Bio-diesel-powered ramp tugs are just one of the many ways in which Hactl is helping to improve the environment.

Centre: Astra President Director Prijono Sugiarto engages with a group of employees.


IKEA Indonesia Scoops New Marketing Award IKEA Indonesia has won first place for ‘Best Content Marketing Implementation in the Retail Industry’ in the Indonesia Content Marketing Awards (ICMA) 2018.

The ICMA 2018 are the first such awards in Indonesia to recognise content marketing effort and the creativity of brands. They also present the opportunity for brands to communicate with targeted audiences and elevate their presence through social media.

Altogether more than 8,000 brands were monitored and screened by the awards committee ranging from retail, food, finance, and government to the clothing industry. Award nominees were selected, based on data available from analytic tools and qualitative analysis, for their performance, quality of content or brand story and engagement with their audience. The ICMA did not specifically assess a special programme or campaign. Instead, as in the case of IKEA Indonesia, the panel of judges monitored the content of websites and social media from 2017 until March 2018 looking at what was inspirational, useful for the customer or public, interactive, and consistent between website and social media platforms.

Astra Wows with Anniversary Campaign Astra brand campaign ‘Inspirasi 60 Tahun’, which was launched last year to commemorate the group’s 60th anniversary, has carried off several awards at the WOW Brand Festive Day initiated by marketing consulting firm MarkPlus, Inc.

Astra received awards for both branding and brand endorsement for the integrated campaign, which promotes ‘60 Years of Inspiration’ and will run until the end of this year. In the ‘Branding Campaign’ category, Astra achieved Gold, Silver and Bronze status for its Public Relations, Below the Line, and Digital campaigns respectively. In addition, the Inspirasi 60 Tahun campaign received the ‘Indonesia Brand Endorsement of the Year’.

The WOW Brand Festive Day, which is now in its third year, was held in Jakarta.

IKEA Indonesia’s ‘Joy of Cooking’ competition helped it win an Indonesia Content Marketing Award 2018.


Centre: Astra President Director Prijono Sugiarto presents

Indonesian President BJ Habibie with a copy of the book, ‘Astra on

Becoming Pride of the Nation’, which was launched as part

of Astra’s 60th anniversary commemorations and ’60 Years of Inspiration’ brand campaign.

22

Wellcome Hong Kong Honoured for Environmental Excellence

To celebrate the milestone of the tenth anniversary of the Hong Kong Awards for Environmental Excellence (HKAEE), Wellcome Hong Kong, five-time winner of the Gold Award in the ‘Shops and Retailers’ sector, was presented with the ‘Tenth Anniversary Special Award’ to recognise its continuous support of the HKAEE and its excellent performance on green initiatives.

The HKAEE award is the most prestigious green accolade in Hong Kong with a rigorous and comprehensive assessment process. It recognises and honours those businesses that have demonstrated the most outstanding environmental performance in reduction of water usage, energy conservation and air quality improvement.

“Looking ahead, Wellcome will continue its role of implementing food donation programmes and introducing various environmental protection measures when appropriate,” said Wellcome Hong Kong Sales & Marketing Director Janet Lau.

Kia Accolades for Cycle & Carriage Singapore The strength and success of Cycle & Carriage (C&C) Singapore’s 18-year partnership with principal Kia Motors Corporation is reflected in three new awards from Kia.

At the 2018 Kia Global Distributor Convention, C&C Singapore was presented with the ‘Good Partnership Award’. In 2017, Kia was the number one selling Korean carmaker in Singapore with 3,800 units sold.

For its exceptional performance, C&C’s Pandan Gardens Service Centre has received the ‘Prestigious Kia Dealer’ award for the second time. It previously attained the award in 2015, while in 2016, it was won by C&C Leng Kee Service Centre. The accolade is presented to the top 5% of dealers for excellence in aftersales processes, management, performance, customer satisfaction, and compliance with the Kia principal.

In a further addition to its tally of trophies, the Kia aftersales team at C&C Singapore was honoured with the ‘2017 Best Staff Retention Award’.

This recognises C&C as one of the top dealers in Asia Pacific for training, achieving and retaining the highest number of staff, as well as attaining the highest number of certified staff.

“We are proud of our strong and long-standing partnership with Kia Motors Corporation and are determined to continue working together to further elevate the brand,” said C&C Singapore Managing Director Eric Chan.

Cycle & Carriage Singapore has received three awards from Kia Motors Corporation for its exceptional performance and strong partnership.

Right: Wellcome Hong Kong Sales & Marketing Director Janet Lau receives the prestigious Hong Kong Awards for Environmental Excellence ‘Tenth Anniversary Special Award’ from Chairman of the

Awards Committee Thomas Ho.


The legal teams at both Jardine Cycle & Carriage (JC&C) in Singapore and Astra in Indonesia have achieved places on the inaugural Legal 500 General Counsel Powerlist for Southeast Asia. The GC Powerlist is a series of worldwide publications, highlighting the most influential in-house lawyers in business today and the new list recognises influential and innovative in-house legal and corporate teams working in the Southeast Asia region.

JC&C’s inclusion on the list attests to its Legal & Corporate Affairs team’s relentless drive for the highest standards of work while deepening its collaboration with different units to support business growth and improve processes with innovative solutions. The team was deeply involved in JC&C’s acquisition of a 10% interest in Vietnam’s largest company by market capitalisation, Vinamilk, for US$1.15 billion in November 2017.

The inclusion of Astra’s legal department mentions how the group’s presence in a number of sectors – from extractives, to manufacturing, to IT – creates an unusual degree of complexity for its legal team. Made up of some of Indonesia’s best in-house lawyers, the team has worked on major deals such as the purchase of a stake in the developer of a township on the outskirts of Jakarta for US$137 million in 2017.


The legal teams at Jardine Cycle & Carriage in Singapore (seen here) and Astra in Indonesia have both achieved places on the inaugural Legal 500 General Counsel Powerlist for Southeast Asia.

Recognition for Gammon’s Efforts in Talent DevelopmentGammon Construction’s efforts in training and nurturing young practitioners have been recognised at the Employers Luncheon and Appreciation Ceremony organised by the Construction Industry Council (CIC).

Gammon Executive Director Edmond Lai collected four Gold Awards on the company’s behalf at the event, which was held in recognition of employers, who in 2017, actively participated in CIC training and development programmes, helping to promote an outstanding training culture. Two Gammon staff members, Superintendent So Kam Yuen and Senior Construction Superintendent Chung Hing Choy, were also presented with ‘Most Outstanding Trainers in Co-operative Training Scheme’ awards.

During a discussion session, Mr Lai exchanged views on talent development saying, “Gammon provides training opportunities for people to unleash their talent, so as a whole, we can help raise the industry’s professionalism to new heights.”

Conroy Tsang, now a Construction Supervisor on a building project, was invited to share his experience of an internship in Gammon.

“I am very thankful to my supervisors who are so supportive of youngsters like me. I feel more privileged than my peers, having been given the opportunity to equip myself with advancing technologies and construction expertise.”

Three young technician apprentices who were sponsored by Gammon to participate in a two-week programme at Warwickshire College in the United Kingdom.

JC&C and Astra on the Powerlist

24

Excellence Awards for Astra Contact Centres

Several Astra companies have achieved the ‘Contact Center Service Excellence Award (CCSEA) 2018’, an annual award presented by Service Excellence Magazine in collaboration with the service quality and management consultant, Carre Center for Customer Satisfaction and Loyalty. Assessments of the contact centres were based on the three key indicators of Access, System & Procedure, and People, as well as a ‘mystery customer’ element.

PT Astra Honda Motor carried off the CCSEA best motorcycle company award, its seventh since 2012. For the third time, Hello Astra Life received an award in the ‘Life and Health Insurance’ category with an ‘Exceptional’ grade. Hello Astra Life is an integrated contact centre with Astra Life dedicated to receiving, responding to, and solving every inquiry, demand, and complaint from customers and potential customers. Astra Credit Companies service centre won its 14th award in the ‘Automotive Financing’ category, while for the second year running, Astra Insurance was recognised for its excellence in the ‘Car Insurance’ category through its Garda Akses Contact Center.

“We are grateful for our customers’ trust,” said Astra Insurance Vice President, Service Management, Francisca Mulia. “Hopefully this award will motivate us to continue to provide excellent service.”

Gold for HERO Group’s CSRDairy Farm business Hero Group’s ongoing commitment to the community through a wide range of initiatives has seen it carry off two awards at the Global CSR Awards 2018, Asia’s most prestigious recognition awards programme for Corporate Social Responsibility (CSR). Hero Group won the Gold CSR Leadership Award and the Silver Best Country Award (Indonesia) for CSR Excellence.

Hero Group’s CSR strategy is built around four key areas – education, community health, economic empowerment and environment. Last year, Hero Group contributed to 517 schools and 45,967 students all over Indonesia with its One Store One School programme. In community health, its KASIH multi-years health centre assistance initiative, established in 2004, has benefited some 17,000 children. In partnership with universities and other CSR programmes, Hero Group is helping local farmers to develop as fresh product suppliers, generating potential income for them through orders. With the creation of 17 simple ‘Golden Rules’, Hero Group is encouraging energy efficiency.

“CSR is embedded into Hero Group’s core business strategy,” said HERO supermarket General Manager Corporate Affairs Tony Mampuk. “Over the last few years, we have applied a more comprehensive approach to our CSR programme, both externally and internally, and these awards reflect our commitment and success.”

A representative from Hero Group advises farmers in Pengalengan, Bandung on food safety.

The Hello Astra Life contact centre provides responsive and quality services to customers.


Engaging Activities at MINDSET

On Mental Health from the Jardine Ambassadors

Showing Spirit

Health in Mind (HIM) student advocates have been taking part in a number of activities designed to help them develop understanding and acceptance of people with mental illness.

Seventy-seven student advocates from eight secondary schools came together for the Inter-School Mental Health Knowledge Quiz, which was held at Pui Tak Canossian College in Aberdeen in Hong Kong. Participants were asked questions related to the mental health information they had learnt through workshops held during the HIM programme and various mini-sports games were added to make the competition more interesting and challenging. The student advocates were also asked to deliver messages of understanding and acceptance of people with mental illness through a slogan competition.

At the end of the event, St. Paul’s School (Lam Tin) was declared the winner.

Meanwhile, the HIM Finale was held at The Rotunda, Exchange Square in Central to mark the completion of the HIM programme by 95 second-year student advocates.

Teachers from nine participating schools, partnering non-governmental organisations (NGOs), Jardine Ambassadors and MINDSET Executive Committee members attended the

event during which student advocates from two schools shared their experiences. Each participating school also presented a short video.

Outstanding HIM students were presented with certificates by Guests of Honour, Jardine Matheson Group Deputy Managing Director and MINDSET Governor Y K Pang and Hospital Authority Director of Cluster Service Dr Tony Ko. The students were also awarded summer work experience placements in Group companies.

In another form of engagement, over 120 participants, including people in recovery from six NGOs, MINDSET Executive Committee Members, Jardine Ambassadors and their friends gathered together for the annual MINDSET Talent Show. Ten performing and eight cheering teams showcased their talents and competed for various awards, with Kwok Chung from Fu Hong Society – Sunrise Centre being crowned ‘Champion’ for his harmonica performance, and Kwai Chung Hospital winning the cheering team award.

Jacky Chan from Gammon, Champion of the Jardine Sports Association Singing Contest, also joined the show as a guest performer and judge.

Students from St. Paul’s School (Lam Tin) cheer on their teammates to victory in the Inter School Mental Health Knowledge Quiz.

26

A number of initiatives have been introduced to help Jardine Ambassadors (JAs) in Singapore succeed in implementing MINDSET projects. They include opportunities to sharpen competencies such as project management and internal and external influencing abilities, all skillsets that will support professional development.

Several other schemes have also been rolled out to develop and recognise the JA programme’s dedicated employee volunteers. Among these are a specially-designed collar pin for JAs, past and present, and a unique ‘Changemaker’ email signature, which serves as a form of differentiation and recognition for their contribution to the mental health community. ‘JA of the Quarter’ was introduced in mid-2017 to honour exceptional JAs who perform above and beyond their duties. In addition, JAs’ immediate supervisors receive a quarterly feedback on each JA’s performance from their respective MINDSET team advisers.

Meanwhile, MINDSET Steering Committee, advisers, Jardine business leaders, human resources representatives, voluntary welfare organisations, and JAs’ immediate supervisors attended a ceremony to mark the completion of the JAs Programme for 19 Jardine Ambassadors and to acknowledge and appreciate their contributions to the mental health community. Their legacy is being carried on by 22 new Ambassadors.

MINDSET Steering Committee members were

in attendance at the graduation of the sixth

cohort of Jardine Ambassadors in Singapore

from their two-year tenure with MINDSET.

Launches Summer Buddies ProgrammeTo help teenagers manage stress better and encourage them to think positively, MINDSET has launched a Health in Mind Summer Buddies Programme to engage and show care to teenagers during their summer holidays when they do not have the support of their teachers.

Twenty-two students and 23 volunteers from across the Group have been paired up in small groups to participate in four fun-filled activities, including a Pizza Hut Hong Kong workshop and a visit to Hong Kong Disneyland. During the activities, the students and volunteers are encouraged to interact with each other and to build friendships.

“The volunteers serve as older, more experienced non-parental figures who demonstrate care and encouragement to the students, as well as sharing stress management tips and promoting positive thinking,” explained Jardine Ambassador Xavier Wong of Jardine Aviation.

A Jardine Ambassador, volunteer and students enjoy taking a selfie to show off their freshly baked pizza.

Skillsets for Jardine Ambassador Changemakers


Showing Spirit

Mental Health Promoted Among Group CompaniesSeveral events have been held among Jardine Matheson Group companies with the objective of promoting mental health and wellbeing.

Thirty colleagues from across the Group participated in a Mental Health First Aid Standard Course, which was organised by MINDSET and The Mental Health Association of Hong Kong.

The two-day course built on the established evidence that while raising awareness about wellbeing at work is a healthy start, having a trained manager available for employees to talk to about their mental health in a time of crisis is a more effective strategy.

Meanwhile, 74 colleagues from Hactl, Jardine Matheson, and Hongkong Land attended three Zentangle classes, a relaxing and enjoyable way to create beautiful images by drawing structured patterns, known as tangles.

The activity enabled colleagues to relax after a busy day at work and learn how to enhance their wellbeing.

In another activity, 25 people in recovery from Baptist Oi Kwan Social Service and Caritas Wellness Link (Tsuen Wan) along with 25 staff from Hongkong Land, Mandarin Oriental, Hong Kong and Jardine Schindler got to know each other during two Pizza Hut Hong Kong workshops. As well as interacting through ice-breaking games, the participants also had fun making pizzas.

A participant in a Zentangle class learns how to enhance their wellbeing by drawing tangles.

Centre: Jardine Matheson Group Managing Director and MINDSET Chairman Ben Keswick

and Hongkong Land Executive Director Raymond Chow, along with MINDSET and Rat Race committee members, Central &

Western District councillors, other officials and Mr Rat at the launch of the 2018 event.

Fast-Paced Action Expected at Rat Race 2018Teams are preparing for fast-paced action at CENTRAL Rat Race 2018, which will take place on Sunday, 26th August in the heart of Hong Kong’s Central business district.

Themed on the corporate world, the relay Rat Race requires teams of eight, dressed in costumes and passing a briefcase as the baton, to navigate a tricky course through Central while overcoming obstacles. This year these will include crossing a rope bridge and navigating giant cheese obstacles while ‘driving’ a cheese car.

Since its inauguration in 2006, nearly 5,000 runners have participated in the Race, helping to raise over HK$30 million (US$3.8 million) for MINDSET.

“The CENTRAL Rat Race advocates work-life balance in a fast-paced city, emphasises the importance of teamwork, and reminds us of the importance of maintaining mental health and physical fitness,” said Hongkong Land Executive Director Raymond Chow.

Build-up to the event has included an interactive exhibition at The Rotunda, Exchange Square and workshops for children aged five to ten and their families.

28

Astra Companies Contribute to National Education DayAstra companies Asuransi Astra and PT Astra Daihatsu Motor (ADM) both made significant contributions to National Education Day in Indonesia with a series of activities.

Asuransi Astra organised a month-long social campaign, #PijarIlmu, in 24 cities. During this period, Asuransi Astra provided effective financial planning and leadership training to hundreds of teachers and headmasters, inspiration classes conducted by Asuransi Astra employees to thousands of elementary school students, and revitalisation of 50 libraries and public libraries. Asuransi Astra also donated some 5,000 books and textbooks in collaboration with Kompas Gramedia. The public were encouraged to contribute by joining an Instagram photo contest and making book donations through every Garda Center and Asuransi Astra outlet.

Meanwhile, ADM marked National Education Day with an event called ‘Bagimu Guru’.

As part of its Corporate Social Responsibility (CSR) programme, ADM has established an integrated

Asuransi Astra Chief Executive Officer

Rudy Chen giving effective financial

planning and leadership training to teachers of

SD Negeri Wijaya Kusuma 02 Pagi,

Grogol Petamburan in West Jakarta.

Generous donations from members of the international business community in Hong Kong raised at an event held at Jardine House last year and supplemented by contributions from Jardine Matheson Group companies in Vietnam including Pizza Hut, Guardian, Gammon and Schindler have funded a new kindergarten under the auspices of charity Saigonchildren.

Representatives from all the Group companies involved attended the opening ceremony of Tan Phuoc Hung Kindergarten in Hau Giang Province led by Jardine Matheson Group Country Chairman Alain Cany, who is also Chairman of Saigonchildren, and Trustee Paul McGee.

Group Helps Fund Vietnam Kindergarten

Tan Phuoc Hung Kindergarten serves around 50 children in the local area aged from three to five years. The old facility had one classroom, which was borrowed from a primary school and was basic and unsafe. The opening of the new kindergarten means that the children, who are mostly from farming families, have now been provided with an opportunity to learn in safe and comfortable surroundings.

curriculum in its Daihatsu foster vocational schools. At ‘Bagimu Guru’, Daihatsu handed over 15 Daihatsu engines and four Daihatsu transmissions to several of these schools.

“We hope that this will encourage education professionals, especially teachers and vocational school students, to keep on innovating and enhancing the quality of vocational schools amid the challenges of the digital era,” said ADM Technical Service Executive Coordinator Anjar Rosjadi.


Showing Spirit

Giant Action on City Without TrashDairy Farm Indonesia business Giant has been encouraging people to reduce waste and create a ‘city without trash’ through a two-year project launched in 2017.

Held in hamlet RW in 02 Pondok Jaya and known as RW GIANT Action for the Environment (RW GAUL), the programme aims to encourage people to be more concerned about waste management using a series of activities designed to change their habits through mentoring and measurable evaluation. Ten pioneers, known as GAUL Citizens, were invited to practise waste reduction activities. They were also provided with information on using recycled materials and utilising surrounding resources through regular discussions and training.

Now in the second year of the programme, Giant held a ‘GAUL Citizens Celebration’ to demonstrate how the GAUL Citizens apply a minimum waste lifestyle and have succeeded in enthusiastically disseminating their acquired knowledge to the surrounding community, with the aim of bringing a new perspective and spirit of waste management into homes.

Pama Fosters SMEsAstra mining contractor PT Pamapersada Nusantara (Pama), a subsidiary of United Tractors, has been fostering small and medium businesses (SMEs) as part of its Corporate Social Responsibility programme in one of the areas of South Kalimantan where it operates.

Three groups of SMEs in Adaro district are being fostered under the Income Generating Activity (IGA) programme. They are Kain Sasirangan group ‘BUNDA’ Maburai, Kerajinan Kayu group ‘Karuhei’, and Gula Semut group ‘Harum Manis’ in Tabalong and Balangan regencies.

The fostering programme aims to help village residents develop their businesses, particularly in the areas of product quality and marketing.

“It also helps to improve production capacity which has a positive impact on Bihara Hilir’s palm juice farmers,” said Bihara Hilir Village Chief M Khaidir.

The Pama team outside one of the SMEs they are fostering.

30

Astra UD Trucks Raises Safety AwarenessAstra UD Trucks was a key participant in a traffic safety awareness campaign for over 300 drivers of Quester trucks organised by UD Trucks Indonesia and the Indonesian National Police and Department of Transportation.

The corporate social responsibility programme event took place over three days at the Department of Transportation in North Jakarta, along with the Driver Appreciation Programme 2018. The latter is a trademark of UD Trucks with the objective to support and promote safe driving and show appreciation to truck drivers from all over Indonesia. UD Trucks customers’ drivers received appropriate driving licenses in addition to training on road rules, regulations and road signs as a way of empowering them to drive safely.

“At Astra UD Trucks we value the care of drivers and are committed to fully supporting this traffic safety campaign,” said Astra UD Trucks Chief Operating Officer Winarto Martono. “This drives our constant focus on new features and modern technologies from the safety aspect.”

Representatives from Astra UD Trucks, UD Trucks Indonesia and the Indonesian National Police along with two of the drivers selected as driving licence recipients.

Jardine Schindler Volunteers Aid in Myanmar and VietnamJardine Schindler Group volunteers have been involved in community aid projects in Myanmar and Vietnam.

In a ‘Paint the School Day’ at Muu Do Village, which is a two-hour drive from Yangon, Jardine Schindler volunteers worked hard to put the finishing touches to a new school building. The project was led by Group HR Director Willis Phua and his family with funding support from Jardine Schindler and the assistance of NGOs Build a School in Burma and Karen Women Empowerment Group. Completion of the building means that children from the village will no longer have to walk three kilometres (kms) to the nearest school.

In Vietnam, 17 volunteers from Jardine Schindler Hanoi undertook a visit, organised with the aid of the Vietnam Red Cross Society, to Yen Lap in Phu Tho province, a remote mountainous area 100 kms from the capital city.

A ceremony was held at Yen Lap Community Center to hand over donations including clothes, food and other necessities, along with books and toys for the children, to 50 disadvantaged families. While there, the volunteers also took the opportunity to visit the elderly and disabled in the village.

A Jardine Schindler volunteer helped by a pupil puts the finishing touches to the painting of the school building in Muu Do Village.


Warwick University students Kasia Urban and Maya Caddle,

the winners of the Jardines Innovation Challenge, present

their idea to the judges.

Group Reaches Out to Young Innovators & Students

Developing Talent

The Jardine Matheson Group was an active participant in The GREAT Festival of Innovation, a four-day event staged by the UK Government in Hong Kong to promote innovation across industries, society and community.

To cultivate a culture of innovation in an engaging way, the Group organised the Jardines Innovation Challenge, which followed a Dragons’ Den competition format. University students from the UK and Hong Kong could respond to the challenge ‘What is an innovative way to help Dairy Farm win and/or retain customers?’ either as individuals or in teams. The top five entrants were then invited to present their innovative ideas on the final day of the Festival.

Winners of the challenge were exchange students Kasia Urban and Maya Caddle from Warwick University, who were presented with prizes of a six-week internship opportunity at Jardines and a HK$4,000 (US$500) Mandarin Oriental Hotel Group gift card.

“Our business requires the next generation of leaders to help us shape what the world is going to look like in the future,” said Group Head of Human Resources John Nolan. “To see this young talent with their creative and inspiring ideas was just great.”

Meanwhile, the Group continues to reach out to university students in Hong Kong through ‘Operation Zhang Qian’, which was initiated by The Maritime Silk Road Society (MSRS) in 2016 to help local students learn about the ‘Belt and Road Initiative’, seize the developmental opportunities it offers, and broaden their horizons.

The Group is one of the 18 sponsoring organisations which have offered 185 internship places for Hong Kong undergraduates to work in mainland China, ASEAN countries, Belt and Road regions, Greece and Djibouti (Africa) for four to eight weeks. More than 800 students submitted applications for the various positions with some 600 invited to attend 54 interview sessions conducted by MSRS and about 100 students offered internships. Of these, the Group will take three.

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Judith Nelson

Andrew Wong has been appointed Chief Executive of Jardine Restaurant Group (JRG), Hong Kong and New Markets. He has also taken up the role of Chief Executive of KFC Hong Kong.

Mr Wong brings over 13 years of extensive experience from the food and beverage and retail sectors. He was most recently Regional Managing Director, Asia Pacific of catering and restaurant group SSP, overseeing the company’s businesses in Hong Kong, Singapore, Taiwan, Thailand and the Philippines.

Mr Wong will be responsible for driving strategic and innovative initiatives to support JRG’s overall and digital development and business growth in the region.

Dairy Farm has embarked on a restructuring of its organisation to better position the business for future growth. This is centred around Dairy Farm’s new goal – ‘to give our customers across Asia a store they trust, delivering quality, service and value’.

In order to better align Dairy Farm to undertake key strategic imperatives, a number of experienced senior executives have been recruited into the team and operationally, the company has been consolidated into two Trading Divisions – North Asia and Southeast Asia. Senior roles have been filled by a combination of existing Dairy Farm talent and experienced, transformation leaders from outside the company. Among these, Sam Kim has joined as Chief Executive Officer, Southeast Asia, while Choo Peng Chee has been appointed to the role of Chief Executive Officer – North Asia & Group Convenience.

The following appointments have been made at a group level: Simon McDowell has joined as Group Chief Customer Officer and CEO North Asia Health and Beauty; Judith Nelson as Group Human Resources Director; Edward Hunter, Group Supply Chain Director; and Clem Constantine as Group Property Director. Neil Galloway and Charlie Wood remain in their roles as Group Finance Director and Group Counsel respectively, with Mr Galloway also taking on the role of strategic oversight for IKEA growth.

People in the Group

Group Human Resources has launched a Jardine Induction App (JIN) to aid the orientation and training of new executives, and to add an element of fun to the process.

New executives are encouraged to download the JIN app to help them understand the history of Jardines and its various businesses in a fun and easy way. Users can also earn points by answering multiple-choice questions on Jardines and Hong Kong, with rewards for the top five scorers.

“JIN is packed with useful information and fun facts about Jardines, which really help to break the ice with your peers during the induction programme,” said participant Derek Chan of Hongkong Land.

App Adds Fun Element to Induction New executives share ideas as they begin their induction programme

with the Jardine Matheson Group.

Edward Hunter

Clem Constantine

Sam Kim

Choo Peng Chee

Andrew Wong

Simon McDowell


Developing Talent

Family Fun Day in CambodiaA great day out was enjoyed by all when Jardine Matheson Group businesses in Cambodia hosted the second annual Family Fun Day for staff and their families.

The event took place at the Cambodia Country Club and included family games and an inter-Group football tournament, which was won by Hongkong Land. Activities concluded with an evening packed with entertainment and featuring a highly popular ‘Jardines Got Talent’ competition.

Astra Cycling Tour Promotes Work-Life BalanceMore than 2,600 cyclists gathered at Astra Biz Center in BSD City to participate in the Astra Cycling Tour, a fun bike event, which was staged with the aim of encouraging and inspiring more people to lead a healthy lifestyle.

Participants consisting of five groups – Astra employees, retired Astra employees, guests from the Indonesian National Police and Parahyangan University, and members of the public – were divided into two categories with different routes of 20 and 40 kilometres.

“We believe that a healthy mind can make a positive contribution to work life,” said Astra Head of Corporate Communications Boy Kelana Soebroto. “It is important to have a good work-life balance.”

During the event, the Astra Cycling Team, which was celebrating its fourth anniversary, launched a new logo reflecting a unity of harmony and synergy and designed to enhance Astra’s spirit towards sports.

Another Jocks’ Pot Victory for JardinesFor the second consecutive year, the Jardine Matheson Group football team has beaten Swires to win Jocks’ Pot. Jardines was behind twice during the game, but fought back successfully to win 3:2, with the third goal scored in the last five minutes. This was the 63rd match between the two sides and takes the tally to 25 victories for Jardines, 28 for Swires and ten draws.

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Inclusivity Embedded in Cycle & Carriage Bintang Inclusivity is not a recent ‘fad’ at Cycle & Carriage (C&C) Bintang, but has been embedded for many years, as reflected by the achievements of various employees.

Within its workforce are three hearing-impaired employees who have been working at C&C Bintang for over 30 years each.

Two of them, Ahmad Hamzah and Ravi Chandran Balakrishnan of the Batu Caves outlet, are among Malaysia’s most experienced spray paint specialists. They have also inspired fellow employees to learn sign language to better communicate with them.

Inclusivity extends to the opportunities C&C provides for continuous learning. Administrative Manager Quay Chew Hun, who is also hearing-impaired, was given the opportunity to attend and graduate from the Federation School of the Deaf in Penang, while Warehouse Assistant Leow Yuet Shang, who has been with C&C Bintang for 23 years and has autism, was selected to participate in the Mercedes-Benz Apprentice Programme.

“C&C Bintang does not view disabilities as a reason to exclude persons from the workforce. We believe in equal opportunity,” said Chief Executive Officer Wilfrid Foo.

Another example is C&C Bintang’s only female workshop technician, 25-year old Nur ‘Izzah ‘Atiqah Ahmad, who is breaking the conventions in a male-dominated industry. She believes that nothing is impossible for her if she works hard.

Hearing-impaired Ahmad Hamzah is among Malaysia’s most experienced spray paint specialists and has worked for Cycle & Carriage Bintang for over 30 years.

Left, Saima Rahman and, right, Lana-Rees Aidoo joined their parents at work to experience automotive career options for young women.

Jardine Motors Group UK Supports Better Gender BalanceJardine Motors Group UK (JMG UK) is at the forefront of a campaign to encourage girls and young women to consider a career in the automotive industry.

JMG UK’s Chief Executive Officer Neil Williamson, and Group Human Resources Director Clare Martin are ambassadors for the UK automotive industry’s 30% Club, a grassroots programme for girls aged 14-16, aiming to have 30% of industry management positions held by women by 2030. Within JMG UK, the number of managerial positions held by women has risen from 8% in 2016 to 21%, with the aim of reaching 28% by the end of 2018.

JMG UK also participates in a ‘Speakers for Schools’ programme for young people considering their career options. In support of this, JMG’s dealerships championed ‘Bring Your Daughter to Work Day’ with dozens of daughters of colleagues, aged between 12 and 22, joining their parents at work.

In Milton Keynes Audi, Saima Rahman, daughter of General Sales Manager Mansur Rahman, Victoria Greaves, daughter of Assistant Service Manager Richard Greaves, and Lana-Rees Aidoo, daughter of Dealership Accountant Esther Klutsey, attended the morning sales meeting before learning about all aspects of the dealership. They also observed a customer sale, engaged in a Q&A with the sales team, and enjoyed a test drive in an Audi R8.


Astra business United Tractors (UT), the leading and largest distributor of heavy equipment in Indonesia, has developed an innovative model for predictive maintenance, which is expected to save up to US$1.65 million a year by avoiding the premature failure of component parts and subsequent breakdown of machinery, much of it used in the mining sectors.

The idea for the predictive maintenance model arose as UT was engaged in a process to start its digitalisation journey. During research, the initial team came across a video on how doctors can predict the fatality of prematurely born babies by analysing their vital signs.

“We thought if doctors can do it for babies using limited data, then we with the advantage of richer data from telemetry sensors should be able to predict machinery failure,” said Head of UT Digitalisation Cindy Christian.

The biggest challenge was bringing together data going back many years. Sensor data was manually downloaded and stored on site, while maintenance data that recorded component failure and replacement was mostly paper based. Ultimately many boxes of documents were shipped to UT’s head office in Jakarta for scanning and input.

An App was created to enable the input of all data in a digital format and a dashboard was also built to monitor, control and detail the condition of machinery, including an alert for any abnormality.

For many, this improvement was an impressive enough achievement. Taking it to another level by developing a predictive maintenance model would verge on the impossible. Not, however, for the UT team.

“Many people thought we should focus on digitising manual processes, but the goal of UT digitalisation is to create an extraordinary customer experience. Unscheduled breakdowns have been customers’ biggest issue so the ability to predict and prevent these will enable us to deliver that goal,” said Head of Predictive Maintenance Ferdinand Wijaya. “We had our ups and downs, but supported by excellent teamwork, we achieved the impossible.”

The pilot model is centred around two heavy machines, the HD785, which is a large dump truck and the PC2000, a large hydraulic excavator. In total, it can predict failure for nine key components.

UT is the first player in Indonesia to develop a predictive maintenance model for heavy equipment,” said Ms Christian. “We are delighted with the results and strongly believe that this innovation will significantly strengthen our position in the market in Indonesia.”

United Tractors Develops Innovative Predictive Maintenance Model

Front left: Head of UT Digitalisation Cindy Christian and, front right, Head of Predictive Maintenance Ferdinand Wijaya with the UT Digitalisation Team.

Enterprising Matters

UT is the first player in Indonesia to

develop a predictive maintenance model for

heavy equipment. We believe that

this innovation will significantly strengthen

our position in the market in Indonesia.

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Please address your comments or suggestions regarding Thistle to:

Group Corporate Affairs Jardine Matheson Limited 48/F Jardine House Central, Hong Kong [email protected]

Thistle is published by Jardine Matheson Limited on behalf of the Jardine Matheson Group.

©2018 Jardine Matheson Limited. All Rights Reserved.

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