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Construction

Thursday 6 April 2017

News from Redland Hospital and Wynnum Health Service

Featured: Nursing Director Katie Jefford and Manager Corporate Services, Acting Facility Manager Heather Tyrrell.

on track for new Health Centrepage 2

Staff thanked for work during severe weather event

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Patients thank Redland Hospital for listening with Be Heard project

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Hospital Auxiliarycelebrates 30 years service

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Construction is full steam ahead on the Wynnum-Manly Community Health Centre, Gundu Pa, which will truly become a health and wellbeing hub for the Wynnum community.

Member for Lytton, Joan Pease toured the new state-of-the-art construction on Wednesday and said she was thrilled to see the project rise from the ground.

“There is a real sense of expectation in the community as this new centre takes

Wynnum-Manly Community Health Centre construction on track

shape in the heart of Wynnum and I look forward to seeing the facility completed later this year,” Ms Pease said.

The early part of 2017 has been a hive of activity on the site with the slab and the main frame completed in January, the structure complete in February and the building watertight by 13 March with the roof erected, windows installed and exterior façade near completion.

It is anticipated that external works

will be complete by end of July with commissioning, internal fit-out and transition of services from the existing Wynnum Health Service taking place over October and November.

Ms Pease said once complete, the centre would provide a significant boost to local health services that were safe,

effective and tailored to the needs of the community.

“With over 11,200 families in the Wynnum-Manly region, we know that a facility like this needs to cater for the diverse needs of a broad population group with 66 per cent of residents between 15 and 65 years of age.

Featured: Staff from Redland Hospital and Wynnum Health Service with Member for Lytton Joan Pease and local community representatives.

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es Hospital Auxiliary celebrates 30 years of service

Redland Hospital Auxiliary founding secretary Ethel Bosher remembered the early days from an historic minutes book during 30 year celebrations last week.

Ethel said the book, kept at the Koala Kiosk recounted the first eight years of the Auxiliary’s fundraising functions.

She said a combined effort of elected volunteers, local businesses and Redland Shire councillors saw everyone come together to establish the foundations of what is currently a thriving kiosk today.

Volunteer coordinator Michelle Hall said many community members from the Donald Simpson centre and other private providers donated craft items which were sold through the kiosk, raising substantial funds to purchase hospital equipment, furnishings and other items for patients’ comforts at the hospital.

Michelle said other auxiliary volunteers worked to provide a seven-day-a-week service for patients, staff and family members.

She said it was a significant event to mark 30 years

and the public meeting held at the Cleveland Cultural Centre on March 12, 1987 that saw the establishment of the Redland Hospital Auxiliary Inc at the newly proposed public hospital.

A cake was shared with volunteers and staff from across the facility to mark the event with more celebrations and fundraising activities planned for throughout the year.

Pulse

Be Heard: Safe Communication at Redland Hospital. This project is music to my ears. I have a moderate to profound hearing loss; the latter affects high frequency sounds which are often at the beginning and end of words.

A good example of this is a conversation which took place between myself and a work colleague who had a very soft voice. What I heard was “Jill, I’m learning to wee”. In context that really did not make sense! When I checked, she had said “Jill, I’m learning to weave”.

Of course we had a good laugh. Unfortunately if that which is misheard does make sense, we don’t check it out, with sometimes serious consequences - no laughing matter. Hearing loss is very much a safety issue.

Mishearing or misunderstanding in a health setting can have very serious consequences. My husband Peter is profoundly deaf. He has a hearing aid and cochlear implant. Since the common

belief and misconception in the community (including in health care settings) is that ‘has cochlear implant/hearing aid = can hear’ creating a situation where he feels unsafe. (Hearing aids and cochlear implants do help to varying degrees but not everyone gets the same benefit.

Peter has multiple health problems and multiple medications. He has had a number of admissions to various hospitals. He

has an ‘invisible disability’, so he lets staff know and requests that they face him, speak clearly and not too quickly and to be patient -our mantra.

Unfortunately all too often we find that staff are deaf to that request. I try to be there for him as his go between but despite our best efforts, there have been medication and treatment errors due to ineffective communication.

I recall a very stressful event when he was transferred by ambulance to a major private hospital emergency department. I followed by car. When I went to emergency reception to request being

with him during assessment, the reception staff went and spoke to the assessing doctor. My request to be with him was refused as “he is managing fine”.

I was very anxious. Having been his significant other for over 30 years, I have learned to identify when he is bluffing, a behaviour he developed since he became profoundly deaf at the age of seven. A behaviour which is a mechanism for survival in a world that has little patience.

That behaviour has become an unconscious part of his survival, helping him to avoid the impatient ‘it doesn’t matter’ if he requests repetition. I now carry a letter from the cochlear implant ENT specialist and from Peter, advising that I need to be there.

In 2010, the Senate Committee Report ‘Hear Us: Inquiry into Hearing Health in Australia’ stated: “Australians with hearing loss must live with the paradox that their disability is so prevalent in our community,

and yet suffers from a generally low level of awareness and understanding.”

The Princess Alexandra Hospital has heard the need and has an active awareness program. Now, to be able to participate in raising that awareness through the Be Heard Project at Redland Hospital, I can only describe as giving my husband and myself great hope for change and safe care. Redland Hospital has heard and responded. Thank you.

Patients thank Redland Hospital for listening, by Jill Lindley

> Be

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For more information on the Be Heard: Safe Communications at Redland Hospital

project, phone 3488 4054.

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EOI ALERTREDLAND-WYNNUM

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HEALTHY WEALTHY & WISE[click here]

The Pulse is published weekly by the Media and Communications Unit, Logan Bayside Health Network. To

submit an article or if you just want to share an idea, email heidi.giddins@health.qld.gov.au or call 3299 8145. Let us

know if you are having an event so we can attend and capture the moment or just send through your story. We would love to

hear from you.Previous editions of The Pulse can be found here >>

Celebrating the achievements of staff and teamsacross our health service.

Nominations now open.

Go to QHEPS for more information and to submit your nomination.

Metro South Health

Board Chair’sAwards

2017

Metro South Health

• Delivering Our Values Awards

• Volunteer of the Year Award

• Person Centred Care Team Award

• Shaping Our Future Award

Stop the spread of flu

Metro South Health

Get your free annual flu vaccination Wash your hands regularly Cover your noise and mouth when you sneeze/cough Stay home if you’re sick

Search for ‘flu vaccination’ on QHEPS for more information

Dr Jacinta Powell, Acting Executive Director, Logan Bayside Health Network

Heather Tyrrell, Manager Corporate Services, Acting Facility Manager

I would like to take this opportunity to thank all staffwho worked hard to provide patient services during therecent severe weather event,and a special thank you to staff who were called in atshort notice to accommodate shortages around the facilities.

The team at Redland Hospital and Wynnum Health Service did an extraordinary job insupporting and caring for patients and the community under extraordinary conditions.

Many staff were unable to safely travel to work, some were stranded at work unableto get home and many others supported their colleagues ensuring patient services across the network remained open and operational.

I am extremely proud of all our staff for working as a team and putting patient care first.

Over the last week, south east Queensland experienced a severe weather event and record flooding.

While some services like elective surgery and outpatient appointments were postponed, some areas of the facility succumbed to the heavy rains and required repair, and some staff were unable to reach work or make it home, our dedicated staff ensured patient care remained the top priority.

Thank you to all the staff who looked after each other, our patients and the people of our local community during this time.

I was proud of our team for making sure our colleagues were safe and supported and of those who pitched in to make sure our facilities across the network were staffed and able to provide the best quality health care possible.

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Stay Strong, Stay Safe, Stay on Your Feet: April No Falls

of those who fall require medical

attention

1 in 3 older people have a fall each year

Falls have significant physical and emotional impacts on older people:

FACTS ON FALLS Why is preventing falls and minimising the harm caused by falls important?

of older people have multiple falls

40%30%

FLEXIBILITY

STRENGTH

ENDURANCE

BALANCE

Unless effective preventative strategies are put in place, the cost of care and services associated with fall related injury in older people will be an increased proportion of the spend on the health of older people.

Queensland Health

Ageing populationFalls and fall related injury will be a major health issue for health systems throughout the developed world.

The number of people aged 65 years and older in Queensland is expected to more than triple in the next 20 to 50 years.

The issue of falls will grow as the population ages.

AIHW: Bradley C 2013. Hospitalisations due to falls by older people, Australia 2009–10. Injury research and statistics series no. 70. Cat. no. INJCAT 146. Canberra: AIHW. NARI (National Ageing and Research Institute) (2004). An analysis of Research on Preventing Falls and Falls Injury in Older People: Community, residential Care and Hospital Settings (2004) update), Australian Government Department of Health and Ageing, Injury Prevention Section. Health.qld.gov.au, (2015). Preventing falls - Stay On Your Feet. [online] Available at: http://www.health.qld.gov.au/stayonyourfeet/facts/preventing-falls.asp [Accessed 29 May 2015].

The number of hip fractures resulting from a fall in Australia is expected to double by 2026 and increase fourfold by 2051.

Hospital costsare projected to quadruple:

QH

946

$320MILLION

$54MILLIONPROJECTED 2051

2001

Queensland already spends more

than twice as much on the treatment

of falls in older people than on

victims of road traffic crashes.

$$$$ FALLS

$$ ROAD TRAFFICCRASHES

Stay Strong, Stay Safe, Stay On Your Feet®

Click on ReddyboxRedland Hospital has launched April No Falls, a statewide campaign to improve falls prevention strategies.

A prescription for your patient staying on their feet can be as simple as 30 minutes of physical activity each day including strength activities such as leg raises.

Help your patient by making sure you:

Check their footwear, talk with your patients about safe footwear and what to look for

Discuss your patient’s medication in hospital, at discharge and every 12 months

Your patient should also have their vision tested every 24 months and ensure they

wear their prescription glasses while staying in hospital.

Balance activities such as heel raises are also beneficial or physios can suggest other exercises that can be done bedside.

A simple walk with your patient or daily mobilisation can reduce deconditioning and keep your patient on their feet.

For more information visit www.health.qld.gov.au/stayonyourfeet or click on to the latest Reddybox to hear all about April No Falls and what Redland Hospital is doing to keep patients safe and falls free.

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