Hospital to Home Project Mealtime Volunteers

Julie Dixon-Patterson

Housekeeping

Presentation Topics

• About Us• Policies and Procedures• Mealtime Volunteer Role• Ward Risk Assessment• Professional Behaviour

Age UK North Tyneside

• History•Older People’s Welfare Committee•1972 Age Concern North Tyneside•2010 Age UK North Tyneside

• Part of a national network Values

• Positive - we welcome challenges and celebrate achievements• Inclusive – we involve, consult and work together• Respectful – we treat others as they would want to be treated• Empowering – we support older people to achieve their goals• Excellent – we strive to excel in making a real difference

Vision - A society in which older people flourish

Mission – To improve the quality of life for older people

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Age UK North Tyneside

Local services include:

•Information and Advice •Wellbeing centres (x3)•Extra care housing (x6)•Care at Home •Employment advice and support•IT for all•Enabling and Befriending•Campaigning•Healthy living activities•Trading e.g. insurance

Policies and Procedures

•Policies:•Equality & Diversity•Health & Safety Policy•Confidentiality Policy•Comments Compliments and Complaints •Bullying and Harassment•Professional & Personal Involvement •Personal Safety •Protection of Adults

•Volunteering Concerns • Carole Gourdie (Hospital to Home Volunteer Co-ordinator) •Julie Dixon-Patterson (Hospital to Home Manager)

•Patient Concerns•Safeguarding flow chart in handbook

Mealtime Volunteer Role

Key duties:

•Make mealtimes more enjoyable and social

•Encourage patients to eat and drink plus make choices

•Ensure patients can access drinks easily

•Ensure patients can access food easily

•Work as a team

Mealtime Volunteer Role

• Report to Amanda Malby (Ward Manager) or Maria MacDonald (Ward Sister) on entering ward.

•Feeding guidance will be given by the person in charge of mealtimes.

• Keep to your agreed days/times, contact us if changes are required. • Follow handbook guidelines ‘Day to Day Process for a Mealtime Volunteer’.

• Important to fill in Logbook

• If unsure ask ward staff.

• Feel free to ring us if you need to talk.

Don’t forget to claim your expenses, end of month!

Mealtime Volunteer Role – Log book

• Blue file behind Ward 6 reception desk

• Complete sheet after every session•Circle role• Your name• Date• Time of arrival & time of departure• Number of patients interacted with

•Comments optional •Important as they demonstrate the important service you provide and help our funders to appreciate the importance•Spelling and grammar not important • No patient names• Sentence or two is fine

Mealtime Volunteer Role – Log book

Real examples

• Helped one person with lunch. Gave a scone to patient who had no lunch.

•Mashed food for lady and gave sandwiches to another who did not want hot food.

•Aided with meal 1 patient. Discussed memories of area with 4 others.

• Managed to feed a patient who had not eaten for a few days – tempted her with ice cream!

Ward Risk Assessment

Key Points

•Fire•Leave ward immediately – no assist patients

•Infection• Wash hands & use hand jel (see handbook)

• entering ward • after physical contact with patient• leaving ward

•Dress accordingly (see handbook )• Green aprons over tabards• No open toe shoes• Remove jewellery• Bare arms up to elbows

•Ward staff to advise of potential hazards on wards•Keep cuts and abrasions covered• Do not entre ward if unwell

•Slips & trips•Manual Handling •Emotional distress

Ward Risk Assessment

Key Points continued

•Slips & trips•Report slip hazards immediately

•Manual Handling •no moving or lifting of patients

•Emotional distress•Support each other•Tell us

•Physical threat•Remove yourself from situation immediately and informed staff

Professional Behaviour

NHS Professional Behaviour and Etiquette:

• Patient comes first • Respectful and positive • Friendly and approachable • Work as part of a team• Challenge lack of respect and poor practice

Professional Behaviour

Hospital Mealtime Programme – Protocol:

• To make presence known on arrival to nurse in charge• To follow the guidance of the Mealtime Co-ordinator• To follow ward health and safety guidelines• To follow Age UK policies and procedures• To treat patients with dignity and respect• To facilitate patients independence and choice• To attend NHS mandatory training and Age UK training• To report urgent patient issues/concerns to the nurse in charge