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  • HOSPITALITY

    A MOPS International HANDBOOK

  • © Copyright 2014, MOPS International, Inc.

    All leadership materials are protected by copyright.

    This handbook is the property of MOPS International, Inc.

    MOPS International, Inc. n 2370 South Trenton Way n Denver CO 80231-3822 n 303.733.5353 n MOPS.org

    MOPS.org weblinks are current at time of publication, but may change due to website updates. If you cannot locate a specific weblink, you may use the website search tool to find articles and resources.

  • H O S P I TA L I T Y mops.org 3

    MOPS Mission Statement MOPS International encourages and equips moms of young children to realize their potential as mothers, women and leaders, in relationship with Jesus, and in partnership with the local church.

    Elements of the MOPS Experience Our vision is that every mom is so impacted by her MOPS experience that she carries it with her for life, making her a better mom who creates a better world. As a leader of a local MOPS group, the MOPS experience begins with you.

    n Hospitality. We want every woman who steps through the door at MOPS to feel at home. That’s why we think food, coffee and hugs are always a good idea. Atmosphere and words make all the difference in providing a safe space where every mom feels more like herself when she enters.

    Action: Consider how it would be to walk in someone else’s shoes. As a leader, be authentic, adaptable and humble. Be aware of the needs of moms in your group and community. Help each mom build at least three strong relationships within the group. Get moms involved in serving and leading. Follow up with moms who miss a meeting.

    n Welcoming to all women. We’ve all been placed in this time and space in history as a tribe of women who are raising the world together. And the beauty of it is that we don’t all have to agree with one another, but everyone is in and we all need each other. Every mom is embraced at MOPS.

    Action: Do the faces in your MOPS group look like the faces in your community? Reach out to women who may have different life experiences than you. Engage in conversations and invite moms who may be experiencing different life situations than you.

    n Leadership development. Moms have the ability to do big things. MOPS wants to help every woman gain the confidence to use their voice to change the world. That’s why we challenge women to lead.

    Action: Plan speakers to equip moms to grow as women, mothers and leaders. Share stories of how moms influence other moms. Are the moms leaving your MOPS group different than when they came?

  • H O S P I TA L I T Y 4 mops.org

    n Inspiring toward a faith journey. MOPS strives to talk about faith in a way that inspires every woman toward Jesus. We hope that every mom experiences who God created her to be and finds her purpose.

    Action: Intentionally connect your church and MOPS group to help moms grow in faith. Create a safe environment for every mom regardless of her faith background. Be committed to authenticity and vulnerability in your own journey so that others see the true reality of following Jesus.

    n Mentoring. Sometimes we need a wise woman who has been there, done that, to bounce ideas off of. That’s why we love MOPS Mentors. They provide sage advice and willing ears.

    Action: Equip the Mentors in your group with resources to help them grow in their skills. Include them in leadership meetings and help them to know how to best support you.

    The Purpose of Hospitality It’s not unusual for mothers of young children to put the needs of the children before their own, at the detriment to their own self-care. The hospitality team sets the tone and offers a pleasant and sustaining environment where the felt needs of a mother are met.

    The overall goal of MOPS Hospitality is to create a welcoming, safe, comfortable and inviting place where a woman can feel accepted among friends by:

    n Creating a welcoming atmosphere as women arrive, making each woman feel glad she came to MOPS.

    n Organizing and serving food at MOPS meetings, helping women feel nurtured, facilitating interaction and providing time to relax.

    n Reaching out between MOPS meetings to women and their families, showing that MOPS genuinely cares about moms and not just about their MOPS attendance. This builds deeper relationships, providing more opportunities for sharing the truth of Jesus through relational evangelism.

    Simplicity is key. Hospitality doesn’t have to be expensive or elaborate to be effective. The goal is to communicate to each woman, “You are special and we care about you.”

  • H O S P I TA L I T Y mops.org 5

    Hospitality Team Leader Job Description Personal Characteristics: n Demonstrates a personal relationship with Jesus Christ. Because members of her team may not have committed their lives to Christ, she is in an excellent position to encourage each member to make this decision. n Reflects a warm and friendly personality and demonstrates a caring attitude toward each mother she encounters. n Displays a sense of calmness, which is reflected in a smooth, flexible, organized manner. n Gifted with a God-given ability to create a welcoming, encouraging atmosphere. She ensures MOPS is appealing and inviting to every mom. n Delegates well and enjoys having many women involved in the completion of her team’s responsibilities.

    Position Responsibilities: n Focuses on the needs of women and arranges the atmosphere, including the physical space, of MOPS meetings. n Organizes the refreshments at each MOPS meeting, delegating responsibilities to team members and MOPS moms as needed. n Assures a warm welcome for every woman who comes to MOPS. n Delegates or plans and implements special events, both at MOPS meetings and outside of MOPS. n Reaches out to mothers beyond MOPS, organizing help for families and the community. n Serves on the Leadership Team and attends meetings. n Reads the MOPS Handbook and Hospitality Handbook and understands the vision of MOPS International and her relationship to the MOPS group. n Disciples her team members and encourages each woman to grow in her relationship to Christ.

    Above all, love each other deeply... Offer hospitality to one another.

    Each one should use whatever gift he has received to serve others,

    faithfully administering God’s grace in its various forms. 1 Peter 4:8-10

  • H O S P I TA L I T Y 6 mops.org

    The Hospitality Team Hospitality is an important part of the MOPS ministry and is best carried out through a team of dedicated, caring women. Being part of a team also provides an opportunity for women who enjoy reaching out to get involved and develop their talents.

    The organization and responsibilities of women on your team will vary according to your needs and group size, but here are some general suggestions:

    n Meet regularly: Build relationships with one another to share ideas, plan and work on projects. This will provide you with an opportunity to reach out to non-Christian women on your team, to build friendships based on common interests and to challenge each team member.

    n Plan ahead: As soon as you know the MOPS International annual theme and your group’s teaching topics for the year, brainstorm together possible meeting themes and ways to execute them. The FUN, THINK, TALK, DO cards included in your Group Experience kit are designed to help with this. This will help you to prepare, organize and delegate the necessary financial work.

    n Divide responsibilities: Create different teams who are responsible for specific tasks in Hospitality. Recruit greeters who will arrive at MOPS meetings early to welcome the other moms and help them get settled. Recruit women to organize refreshments and others who will mingle with new moms, helping them connect with others in the group.

    n Mingle during the meeting. Encourage each team member to spend time socializing. An important part of every Hospitality Team member’s job is to make women at MOPS feel welcome, and the best way to do that is to speak to her. Hospitality Team members should not spend a meeting in the kitchen or other space removed from the main area.

    n Arrange for set-up and takedown at MOPS meetings. Ask for team volunteers who can arrive early to organize tables, chairs and decorations or stay late to clean up.

    Many MOPS groups divide responsibilities for refreshments by assigning

    a different Discussion Group to bring food to each meeting.

  • H O S P I TA L I T Y mops.org 7

    General Hospitality Guidelines n Utilize nametags, which help provide individual identity and a feeling of group membership. Nametags can be designed to tell you more about a mom than just her name, like numbers and ages of her children and her assigned Discussion Group. Work with the Creative Activities leader to make your nametags during one of your first craft times. Don’t forget to have extras for visitors. n Use variety. If possible, change the setup of your room and/or table arrangement once in a while to provide visual variety and help the group mix. n Build community. Help women meet and get to know one another through icebreakers and games. The FUN cards available through the Group Experience Kit give an icebreaker idea for every meeting of the year! MOPS offers rest, relaxation, fellowship and fun. Laughter should be one of the first sounds heard when someone walks into a MOPS meeting! n Give away door prizes. Who doesn’t love a gift? Use door pri