hospitality of hotel
DESCRIPTION
TRANSCRIPT
HOSPITALITY INDUSTRY
April 10, 2023April 10, 2023 11Mahesha R, Asst. Professor, IITTMMahesha R, Asst. Professor, IITTM
SHELTERFOOD
CLOTH
April 10, 2023April 10, 2023 22Mahesha R, Asst. Professor, IITTMMahesha R, Asst. Professor, IITTM
•Traveler generating region (Push factors)
•Tourist destination region (Pull Factors)
Development in Tourism
Development in Hospitality / Hotel Industry
April 10, 2023April 10, 2023 33Mahesha R, Asst. Professor, IITTMMahesha R, Asst. Professor, IITTM
Usual Environment Destination
Tourist
April 10, 2023April 10, 2023 44Mahesha R, Asst. Professor, IITTMMahesha R, Asst. Professor, IITTM
The United Nations Conference On International Travel and Tourism
Rome – 1963
• Means of Accommodation.
• Government Projects relating to Accommodation.
Availability of Hotel sites
Long term loans
Liberal Import License
Liberal Repayment terms
Taxation relief
Cash grants for construction and renovation of building
April 10, 2023April 10, 2023 55Mahesha R, Asst. Professor, IITTMMahesha R, Asst. Professor, IITTM
Hotel
“Hotel provides accommodation, meals and refreshment for irregular periods of time for those who may reserve their accommodation either in advance or on the premises”
• A commercially run establishment providing lodging and meals for guests.
• A place which supplies board and lodging.
April 10, 2023April 10, 2023 66Mahesha R, Asst. Professor, IITTMMahesha R, Asst. Professor, IITTM
History and Developments
Global Scenario
1. Inns (Europe)
• First Accommodation Unit
• Catered Food, Drink and Entertainment
• 15th Century Inns had developed in France and England
• English common law declared Inns to be a public house and imposed public responsibilities on the Inns keeper for the well being of Traveler.
2. Tavern (United States)
• In 1634 Started by Samuel Cole
• 1780 Tavern were popular meeting places
April 10, 2023April 10, 2023 77Mahesha R, Asst. Professor, IITTMMahesha R, Asst. Professor, IITTM
Indian Perspective
1.Ancient Period
Viharas, Dharamshalas
2.Medieval Period
Musafirkhanas, Sarais
3.The western Impact
Industrial revolution1840 – British Hotel in Mumbai by
pestonjee
April 10, 2023April 10, 2023 88Mahesha R, Asst. Professor, IITTMMahesha R, Asst. Professor, IITTM
Growth of Hotel industry
•Evolution of Railway System
•1860 Thomas cook arranged Railway trips
•1868 Thomas cook arranged regular tours
April 10, 2023April 10, 2023 99Mahesha R, Asst. Professor, IITTMMahesha R, Asst. Professor, IITTM
FORMS/TYPES OF HOTEL AND CATERING ESTABLISHMENTS
I Based on Location
Downtown Hotels
Sub-urban Hotels
Resorts
Airport Hotels
Motel
Floatel
II Based on size
Small – Less than 25 rooms
Medium – 25-99
Large – 100-299
Mega – More than 299 rooms
April 10, 2023April 10, 2023 1010Mahesha R, Asst. Professor, IITTMMahesha R, Asst. Professor, IITTM
III Based on Target Market
Business Hotels
Airport Hotels
Suite Hotels
Residential Hotels
Casino Hotel
Conventional Hotels
IV Based on Level of Service
World class Hotels
Mid range Hotels
Economy / Limited Service Hotels
April 10, 2023April 10, 2023 1111Mahesha R, Asst. Professor, IITTMMahesha R, Asst. Professor, IITTM
V Based on Ownership and Affiliation
Independent Hotels
Chain Hotels
Management contract
Franchising
Referral groups
Marketing contracts
Professional Management
Time Share and Condominiums
April 10, 2023April 10, 2023 1212Mahesha R, Asst. Professor, IITTMMahesha R, Asst. Professor, IITTM
VI Based on Star rating
Single Star 1*Two Star 2*Three Star 3*Four Star 4*Five Star 5*Seven Star 7*
VII Based on Length of Stay
Transit Hotel - One NightSemi Residential – Short stay, 1 week to 1 monthResidential Hotel – Long Stay
April 10, 2023April 10, 2023 1313Mahesha R, Asst. Professor, IITTMMahesha R, Asst. Professor, IITTM
VIII Other Types/ classification
Retirement Hotels
Green Hotels
Boutique Hotels
Holiday Villages
Youth Hostels
Heritage Hotels
Boarding Houses / Home stay
April 10, 2023April 10, 2023 1414Mahesha R, Asst. Professor, IITTMMahesha R, Asst. Professor, IITTM
Classification and Gradation (HRACC, Ministry of Tourism)
1. Location
2. Size of the Hotel
3. Types of Plan
4. Facilities and Services
Rooms, Restaurants, Bar, Shopping complex, Health club, Beauty Parlor, Swimming pool, Travel Agency (Desk), Tour packages, Coffee shop, Banquet Hall, House Doctor, Sports facilities, Gym, Car parking, Laundry, Recreational facilities, Telephones, Room services, Foreign Exchange counter, Postal facilities.
April 10, 2023April 10, 2023 1515Mahesha R, Asst. Professor, IITTMMahesha R, Asst. Professor, IITTM