Meeting & Event Resource Guide Our goal is to be “Best to Do Business With”. There are various stages when we interact with you, the customer. They are: solicitation and marketing, sales and booking, pre-planning, on-site and post-event. Through each of these stages, we focus on the following touch points: creativity, consistency, communication, flexibility and image. To aid you in the planning process, we have compiled the following hotel information. It is a pleasure to assist you with coordinating the many details that are necessary for making the event a success. Please note that all pricing is subject to change. We look forward to supporting you in planning a successful event.

www.santafebuffalothunder.hilton.com

www.buffalothunderresort.com

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Table of Contents General Information

Hotel Overview Guest Room diagrams with specifications Suite Information and Descriptions Dining Information with Restaurant Descriptions Hotel Shop(s) Information

Function Space and Banquets

Function Space Diagrams with specification Catering Menu’s available separately

Spa

Information Pricing sheet

Resource Information

Hotel specifics listed alphabetically Forms

Activities Amenity Request Form AV Form (For Exhibitors) Credit Application Credit Card Authorization Electrical Form Internet Form Miscellaneous request form Phone Form Planning Checklist Room Re-Key Form Shipping Form

GENERAL INFORMATION

There’s no better way to get away. Buffalo Thunder Resort & Casino is the largest fully inclusive destination casino resort in the state of New Mexico. Its luxury is unsurpassed, its hotel unrivaled and its gaming the hottest you’ll find outside of Las Vegas. Our hotel, operated by the world-class Hilton Hotels Corporation, features 395 spectacular rooms and suites decorated with authentic Pueblo architecture and design elements. Buffalo Thunder is the perfect destination for gamers, golfers, escapists, food aficionados, nature lovers or anyone else looking for the most electrifying experience in Santa Fe.

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FUNCTION SPACE

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SPA Discover your pathway at Wo’ P’in (wo-PEEN) or Medicine Mountain Spa, a pathway on which luxury surrounds you and boundaries of the past, present, and future merge in celebration of the beauty and mystique of the region. Experience the seductive, natural energy of Wo’ P’in, or Medicine Mountain Spa, as it gently engages you, stilling time and immersing you in an environment of pure relaxation. The result: a definitive and alluvial spa experience that reflects the richness of the Pojoaque tradition, helping to forge a path to personal healing, harmony and peace.

THE PATHWAY TO

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RESOURCE INFORMATION Advertising Opportunities Affiliates Airline Information Amenities Americans with Disabilities Act (ADA) Audio/Visual Automated Teller Machines Baby-Sitting Services Balloons Banks Banquet Beverage Selection Banquet Curfews Banquet Equipment Banquet Menu Selection Banquet Terms and Conditions Bell Services Billing Box Lunches Business Center Bus/Bus Companies Car Rental Agencies Cash Paid Outs Cash Paying Guests Casino Changing Facilities/Day Use Check Cashing Privileges Check-In and Checkout Coat Check Services Coffee Maker Concierge Convention Center Corkage Credit Cards Credit Policy Dance Floor Decorations Decorators Destination Management Companies (DMC) Deposits Diagrams Dietary Requirements Dine Around Directions to the Hotel Dressing/Green Rooms

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Drug Stores Dry Cleaning eEvents Electrical Elevators Emergency Procedures Entertainment Environmental Commitment Exhibits Fax Machines Fax Numbers Fire Codes Fitness Center Flags Floral/Florist Food Donations Freight Elevator General Manager Gift Certificates Gift Ideas Golf Course Information Gratuities Group Reservations Identification Program (GRIP) Group Check-In, Arrival and Departures Guest List Manager Guest Rooms Guest Room Deliveries Guest Service Hotline Hospitality Desks Hotel Facts/History Hotel Map Housekeeping In Conjunction With (ICW’s) Indemnification In-Room Dining Interpretation/Translation Services Internet Services Key Cards Key Hotel Contacts Kosher Labor Laundry/Valet Limousine Services Linen Selection Liquor Laws Load-In/Load Outs (Production, Decor, & Staging)

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Loading Dock Local Information Lost and Found Luggage Storage Manager on Duty (MOD) Mail Services Massage Therapy Master Accounts Medical Facilities/Services Meeting Room Capacities Meeting Room Deliveries Meeting Room Rental Meeting Room Set Standard Music/Musicians Newspapers/Publications Office Equipment/Supplies Package Room Parking Personalized Group Web Page Pets (policies) Photography Pianos Pools Post-Convention Meeting Post Event Report Posting of Events Pre-Convention Meeting Printing Services Production Guidelines Production Crew Meals Radios/Pagers/Nextels Registration Assistance Registration Desks Reservations (RAPID!) Restaurants/Lounges Restaurant Reservations Restrooms Resumes Rigging Ropes/Stanchions Rooming Codes/Rooming Lists Safes/Safe Deposit Boxes Security Shipping and Receiving Shopping Signage/Banners

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Site Inspection/Pre-planning Smoking Sound System Spa Special Meal Requests Storage Sunrise/Sunset Taxes Taxicabs Team Member Recognition Telephones/Telecommunications Theme Parties Tours/Sightseeing Tuxedo/Formalwear Voice Mail Weather Wheelchairs Wired Payment Worship Services Zip-Out Checkout ADVERTISING OPPORTUNITIES The hotel offers groups and their affiliates opportunities to sponsor/advertise during the specified dates of the meeting; your Event Manager will provide detailed information and can discuss other ideas not listed below: Logo products, e.g., keycards, cocktail napkins, to go lunch boxes, etc. Video Channel Plasma Screens Banners/Signage

Back to Resource Information AFFILIATES Groups meeting in conjunction with a conference, but not part of the official convention program who require meeting space will work directly with our Event Services Department. All meeting space, if available, will be at the hotel’s normal prevailing room rental rates and will be subject to the hotel’s standard contract terms and conditions. A listing of all affiliates should be sent to the hotel no later than 90 days prior to the actual event, so that they can be individually contacted by the Catering/Event Services Department to set up food, beverage and billing arrangements. Back to Resource Information

AIRLINE INFORMATION Airline Nationwide Aero Mexico 1-800-237-6639

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Air Canada 1-888-247-2262 Air France 1-800-237-2747 Alaska Airlines 1-800-426-0333 American Airlines 1-800-433-7300 America West Airlines 1-800-235-9292 British Airways 1-800-247-9297 Continental Airlines 1-800-525-0280 Delta 1-800-221-1212 Frontier 1-800-432-1359 Jet Blue 1-800-538-2583 KLM Royal Dutch Airlines 1-800-447-4747 Midwest Airlines 1-800-452-2022 Northwest (Domestic) 1-800-225-2525 Northwest (International) 1-800-447-4747 Southwest Airlines 1-800-435-9792 United Airlines 1-800-521-0810 US Air 1-800-428-4322 Virgin Atlantic 1-800-862-8621 Airport Information The nearest airport is the Albuquerque International Sunport, 80 miles, approximately 75 minutes from the Hilton Santa Fe Golf Resort & Spa at Buffalo Thunder. Click on this link for more information: http://www.cabq.gov/airport/ Shuttle service to Santa Fe: Sandia Shuttle Express (505) 242-0302 888 775-5696 (toll free) www.sandiashuttle.com Road Runner rail service The Santa Fe rates and schedules can be found at http://nmrailrunner.com/project_plans.asp Back to Resource Information AMENITIES The Room Service department is happy to service your group gift and amenity needs. Refer to the “Forms” section “Amenity Request Form” For selections, or advise your Catering/Event Manager of your specific preferences or budgeting guidelines. All amenity pricing excludes state sales tax, gratuity, and delivery fee. Room service gratuity is currently 21%. For a standard delivery, the fee is $2.00. Back to Resource Information

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AMERICANS WITH DISABILITIES (ADA) The Hotel represents that the Hotel facilities being rented or reserved by you including guest rooms, common areas and transportation services are, and will be, in substantial compliance with applicable public accommodation obligations under the Americans with Disabilities Act. You agree that one week in advance of your event; you will furnish to us a list of any auxiliary aids needed by your attendees in meeting or function space. You agree that you will be responsible for the procurement and payment of all charges for any and all auxiliary aids. We will, upon your request, furnish you with the names of businesses you can contact to obtain these aids. You also agree to be responsible for compliance with the ADA in the set up and conduct of meetings for your event. Back to Resource Information AUDIO/VISUAL PSAV, our audiovisual company, brings many years of experience in the field of audio visual to your meeting at the Hilton Santa Fe Golf Resort &Spa at Buffalo Thunder. PSAV may be reached by dialing (505) 660-4039.

Back to Resource Information AUTOMATED TELLER MACHINES There is an ATM conveniently located on the casino level. There are also ATM locations in Pojoaque and Santa Fe at all major bank locations. Back to Resource Information BABY-SITTING SERVICES The following childcare companies are licensed, bonded, insured and CPR trained. Parents should arrange directly with the company selected. None of the babysitting agencies are

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affiliated with the hotel, and as such, the hotel is not responsible for the services rendered by these agencies. Magical Happenings Babysitting Service & Children's Tours Santa Fe, NM, 87501 (505) 982-1570 Corporate Kids Events http://www.conferencechildcare.com/ 800-757-3580 The fees for babysitting services vary by vendor and holiday rates may also apply. Direct payment is required to the vendor. No room charges or master billing for babysitting services is permitted. Back to Resource Information BALLOONS There is a $75.00 clean up fee for the use of helium balloons. All helium tanks must be in an approved safety stand or cart. There must be prior written approval for the use of all displays and/or decorations proposed by guest. Please see the Banquet Event Order (BEO) for other specific contractual information. Floral Expressions 1711 N. Riverside Drive Espanola, NM 87532 (505) 747-0067 (505) 753-4610 Fax floralexpressionshallmark@windstream.net Flores de Santa Fe 855-B Cerrillos Road Santa Fe, New Mexico 87505 (505) 986-9956 http://www.floresdesantafe.com/ Back to Resource Information BANKS Wells Fargo 241 Washington Avenue Santa Fe, NM 87501 (800) 869-3557 (505) 984-0500 wellsfargo.com Mon-Fri 08:00AM-06:00PM Sat 09:00AM-01:00PM Sun Closed

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Bank of America 101 Paseo de Peralta Santa Fe, NM 87501 (505) 473-8605 (505) 955-9500 bankofamerica.com Mon – Thurs 9:00AM-5:00PM Friday 9:00AM-6:00PM Saturday 9:00AM-1:00PM Drive Up Hours: Mon- Fri 9:00AM-6:00PM Saturday 9:00AM-1:00PM Back to Resource Information BANQUET BEVERAGE SELECTION The Hilton Santa Fe Golf Resort & Spa at Buffalo Thunder offers a choice of standard and premium beverages on banquet bars. Please see banquet Menus for our current selection. As the availability of some of the items vary, this list may or may not be complete and is subject to change. Specialty items are available upon request. All banquet bars serve wines by the glass, domestic and imported beers, soft drinks, juices, mineral water, and non-alcoholic beers and wines. Blended drinks and champagne by the glass are available upon request. Back to Resource Information BANQUET CURFEWS There is an outdoor function curfew of 10:00 PM. In accordance with New Mexico liquor laws, alcoholic beverage sales can begin at 8:00 AM, (12:00 PM on Sundays), and must conclude before 2:00 AM. Back to Resource Information BANQUET EQUIPMENT Items in our banquet inventory are for your use at additional charge, based on availability. Any equipment requested not in inventory, which have associated costs, will be passed on to your group. For more information on banquet equipment, please see your Catering/ Event Manager. Back to Resource Information BANQUET MENU SELECTION We request that banquet menus, room arrangements, and other details pertinent to your convention be submitted to your Catering/Event Manager thirty (30) days prior to your conference date. We are happy to custom design menu proposals for your group and assist in selecting the proper menu items and program arrangements to ensure a successful event.

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Specialty and theme parties may be designed to meet your particular needs. Special meal requests can be accommodated. Please advise your Catering/Event Manager in advance with any special dietary requirements. Back to Resource Information STANDARD BANQUET TERMS AND CONDITIONS 1. ASSIGNMENT/CONFIRMATION OF FUNCTION SPACE: The function space assigned indicates the space is tentatively being held and will be held on a definite basis upon signing of the Banquet Event Order (“BEO”). The terms and conditions of any group sales or catering sales agreement previously signed regarding this event remain in force and the BEO is intended to provide specific function/event information in support of the original agreement. If for any reason the function space reserved is not available for your event, you agree that we may substitute space of appropriate size and comparable quality for your event. If you plan to print or publish the assigned space, please contact us first to confirm the room assignment. 2. GUARANTEE OF ANTICIPATED REVENUE: At least 72 hours (3 business days) before your event, you must inform us, in writing, of the exact number of people who will attend your event. The arrangements set forth on the reserve side of your BEO will serve as the final arrangements for your event. The services, products, fees, etc. as noted will be provided at the time of your event and you will be charged based on the event guarantee that you give us or the number of people indicated at the time you signed the sales agreement or the BEO, whichever is greater. We will not undertake to serve more than 5% more than this guaranteed minimum. 3. LABOR CHARGE: If the guaranteed number for your event is less than 20 persons, we will add a $100 labor charge to your account. This will be used to cover our costs of the event and will not be distributed as a service charge or gratuity to our employees working at your event. 4. OVERTIME: You agree to begin your event promptly at the scheduled start time and agree to have your guests; invitees and other persons vacate the designated event space at the end time indicated on the final BEO. You further agree to reimburse us for any overtime wage payments or other expense incurred by us because of your failure to comply with these regulations. 5. GRATUITY & SERVICE CHARGE: As stated on our banquet menus, 22% of the food and beverage total, plus any applicable state or local tax, will be added to your account as a service charge. This service charge is not a gratuity and is the property of the Hotel to cover event costs. 6. PRICE INCREASES: There may be increases in prices due to unforeseen changes in market conditions at the time of your event. We will communicate these increases to you in advance. We will require written confirmation that you agree to pay these increased prices. Alternatively, we, at our option, may in such event make reasonable substitutions in menus and you agree to accept such substitutions. 7. SET UP CHARGES. Should extensive meeting room set-ups or elaborate staging be required, there will be a set-up charge to cover Hotel costs and additional labor. If equipment is necessary that exceeds Hotel’s inventory, then you agree to pay for the cost of renting this additional equipment. You agree to indemnify us for any damage caused to any Hotel property as a result of drayage related to your event, whether caused by you, your agents, employees, or contractors. 8. OUTSIDE FOOD AND BEVERAGE: Due to state law, you may not bring into the Hotel alcoholic beverages. You must obtain prior approval from us before you bring in any food or non-alcoholic beverages from outside sources. A Hold Harmless Agreement and Liability

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Insurance are required if food or beverage products not purchased and served by Hotel staff are brought in for consumption by your guests. Service fees will apply to any outside food or beverage served in our function space regardless if Hotel labor is required. 9. AUXILIARY AIDS: The Hotel represents and you acknowledge that the Hotel facilities being rented for you including guest rooms, common areas and transportation services will be in compliance with our public accommodation requirements under the Americans with Disabilities Act. You agree that you will furnish to us a list of any auxiliary aids needed by your attendees in meeting or function space at least two weeks prior to your event. You agree to pay all charges associated with the provision of such aids by the Hotel. 10. PROMOTIONAL CONSIDERATIONS: We have the right to review and approve any advertisements or promotional materials in connection with your function which specifically reference the Hilton name or logo. Hilton does not offer or accept any terms or conditions which provide commissions, rebates, HHonors points or other forms of compensation related to revenue for food, beverage, room or equipment rental. 11. CANCELLATION: You may cancel this Agreement only upon giving written notice to us. The parties agree and understand that in the event of a cancellation, our actual damages would be difficult to determine. Therefore, you agree to pay the liquidated damages outlined in your sales agreement, if any, or the guarantee amount as set forth in paragraph 2, whichever is greater. As products and services must be purchased and scheduled in advance, notification seven (7) business days or less before the event will require all charges (including labor and service fees, rentals and applicable taxes) for the final guarantee or contracted number of guests will be charged. Additional damages may be owed for cancellation of your sleeping room contract. 12. CONDUCT OF EVENT: Group agrees to comply with all applicable federal, state and local laws including health and safety codes and federal anti-terrorism laws and regulations including compliance with the provisions of 29 CFR part 470, and our rules, copies of which are available from the hotel’s sales department. Group agrees to cooperate with Hotel and any relevant governmental authority to ensure compliance with such laws. You assume full responsibility for the conduct of all persons in attendance at your event and for any damage done to any part of our premises during your event. Back to Resource Information BELL SERVICES Our bell services department is responsible for the movement of your luggage and the delivery of all amenities and golf bag handling/storage. Porterage charges will be set forth in your contract. Departure notices and bag pulls should be coordinated with your Catering/Event Manager. Golf bag storage should be coordinated with your Catering/ Event Manager Back to Resource Information BILLING Should you require a master account for billing purposes, please complete and return our credit application. Upon approval, master accounts will be assigned per your instructions. Please be sure to advise your Catering/Event Manager in advance for any specific instructions on how you would like your bill organized. We recommend on-site daily review with the Group Billing Coordinator.

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Back to Resource Information BOX LUNCHES Box lunches are available through your Catering/Event Manager. We can help you create your own customized lunch. If you wish to order box lunches for your group, your Catering/Event Manager will arrange the order for you and provide delivery to your specified location on the property. Back to Resource Information BUSINESS CENTER Whatever your business need is, it can be accommodated through our in-house Business Center. Prices are quoted on an individual basis, depending on the type of equipment needed as well as the scope of the job requested. In order to address your specific group’s needs, please refer to the Business Center or discuss them with your Catering/Event Manager. Whether you require a fully operational office setup on property or various limited services, the Business Center is designed with everyone’s needs in mind. The Business center is open on a 24 hour basis, with an attendant available 8:30 AM – 5:00 PM. For large quick printing or copying jobs, we recommend calling: FedEx Kinko’s Office and Print 301 N Guadalupe St., Santa Fe, NM 87501 (505) 982-6311 (800) 463-3339 (505) 982-6790 - Fax Back to Resource Information BUS/BUS COMPANIES Casino Tours (American Tours) Telephone (505) 342-2303 Custom Tours by Clarice Telephone (505) 438-7116 Herrera Coaches Telephone (505) 242-1108 New MexiTour (505) 771-3739 Paradise Tours Telephone (505) 877-0697 Roadrunner Shuttle Services Telephone (505) 424-3367 Socorro Taxi

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Telephone (505) 835-4276 Shuttle and charter bus service south of Albuquerque, T or C, Belen and Catron County. Texas, New Mexico & Oklahoma Coaches, Inc. Telephone (505) 242-4998 www.tnmo.com Daily scheduled service from airport. Charter bus service. Conventions, tours, Boy Scout groups, airport transfers and athletic teams. Tours of the Southwest Telephone (505) 982-0623 Twin Hearts Express Telephone 1-800-654-9456 or (505) 751-1201 Round trip shuttle service to Santa Fe, Espanola, Taos, Taos Ski Valley, Red River, Rio Costilla, Questa and all of Southern Colorado. Four departures daily and tours. Back to Resource Information CAR RENTAL AGENCIES Following are the three Hilton Buffalo Thunder preferred companies, their locations, and contact numbers. Enterprise Rent-A- Car (1-800-261-7331) 505-474-3234 4462 Cerrillos Rd., Santa Fe, NM 87507 Avis Rent-A-Car (1-800-321-3712) 505-471-5892 Santa Fe Municipal Airport 443 Airport Rd., Santa Fe, NM 87501 Budget Rent-A-Car (1- 800-527-0700) 505-471-2525 2010 Cerillos Rd,Suite #7 Santa Fe, NM Back to Resource Information CASH PAID OUTS Please contact your Catering/Event Manager (prior to your group’s arrival) for special instructions. Back to Resource Information CASH PAYING GUESTS In the event a hotel guest does not have a major credit card to secure his/her room, the Hilton Santa Fe Golf Resort & Spa at Buffalo Thunder will require full payment in advance for room and tax charges. In addition, there will be a $50.00 per day refundable deposit for incidental charges. If the guest does not wish to establish credit for incidental charges, the guest room

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phone will be restricted to room-to-room calls. All room folio charges from the Food and Beverage outlets and movie charges will also be restricted. Back to Resource Information CASINO The Buffalo Thunder Casino can be accessed via escalator or elevator from the hotel lobby. This facility offers more dining options with the Turquoise Trail and the Pueblo Deli open for lunch and dinner every day. The Blue Tower Nightclub offers live entertainment at night. This is in addition to 1200 slot machines, 22 gaming tables and a poker room containing 10 tables.

Back to Resource Information CHANGING FACILITIES/DAY USE Please contact your Catering/Event Manager regarding our changing facility located in the fitness center. This facility includes showers, towels, blow dryers and lockers. There may be a half-day rate charged. The hours of guest room availability for day use will depend on occupancy of the hotel. Back to Resource Information CHECK CASHING PRIVILEGES Hotel guests may not cash checks at the Front Office. The check must be imprinted with the guest’s name and address and made out to Hilton Santa Fe Golf Resort& Spa at Buffalo Thunder. Identification may be required. Back to Resource Information CHECK-IN AND CHECKOUT Hotel check-in is 4:00p.m., and checkout is 11:00a.m. (All guests arriving before 4:00p.m. will be accommodated as rooms become available). Our Guest Service Department can arrange to check luggage for those guests arriving early when rooms are not available and for guests attending functions on departure day.

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EARLY DEPARTURE Your guests will have the opportunity to confirm their departure date at check-in. Once this departure date has been confirmed, there will be a 1 night room and tax assessed in the event the guest departs prior to their confirmed departure date. LATE DEPARTURE Late checkouts are available upon request and subject to availability. Please contact the Front Desk directly to discuss availability and associated fees. SATELLITE CHECK IN Satellite check-in is available. The following conditions must be met in order to be eligible for consideration; arrival manifest provided 5 days in advance of major arrival. The success of a satellite check-in is very dependant on the hotel's occupancy the evening before and flow of your arrival manifest. A fee will be assessed according to the size of group. Your Catering/Event Manager will be able to discuss these issues in more detail to determine if this is the correct solution for your arrival. ZIP CHECKOUT With zip checkout, your room folio is provided at your door early in the morning of your departure. Simply verify the charges, use the television remote or dial extension 32 to check-out. Please leave your keys in the room. If you are not departing the hotel immediately, luggage storage can be arranged at the bellman’s desk. Back to Resource Information COAT CHECK SERVICES Arrangements can be made through your Event or Catering Manager for Coat Check. Back to Resource Information COFFEE MAKER All guest rooms are equipped with Cuisinart coffee-makers and Lavatory coffee. Back to Resource Information CONCIERGE Please dial 2111 for concierge assistance with any special requests ranging from restaurant recommendations and reservations to hot air ballooning or any other activities. Back to Resource Information CONVENTION CENTER. The new Santa Fe Convention Center opened in October 2008, making the city an even more desirable venue for meeting professionals and organizations of all sizes. The 72,000-square-foot Convention Center has over 40,000 square-feet of event space and features state-of-the-art audio/visual capabilities on par with the nation's other great convention and conference facilities

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Box 909 Santa Fe, NM 87504-0909 (505) 955-6218 Website: http://santafe.org/Meeting_Services/Santa_Fe_Civic_Center/ Back to Resource Information CORKAGE Should you wish to select a wine that is not on our list your Event Manager will be available to help with corkage charges. Each request will be dealt with on an individual basis. Back to Resource Information CREDIT CARDS The Hilton Santa Fe Golf Resort & Spa at Buffalo Thunder accepts most major credit cards including American Express, Discover, MasterCard, and Visa. Back to Resource Information CREDIT POLICY Unless you have established credit in advance with us, you will pay the entire contract price in cash or by certified check at least three (3) business days prior to your function or by personal bank check two weeks prior to your function. If you would like to establish credit, please contact your Catering/Event Manager. Back to Resource Information DANCE FLOOR Please contact your Catering/ Events Manager for details on our dance floor pricing and dimensions. Back to Resource Information DECORATIONS Please contact your Catering/Event Manager for a description of items available as well as complete party package menus. We are happy to suggest ideas on novel favors, souvenir menus, printed programs, creative ice carvings, theme food presentations, and room accent decor and specialty linens. We are not responsible for any loss or damage to property belonging to you or your attendees and do not maintain insurance covering it. All displays and/or decorations will be subject to our approval and we reserve the right to contract and charge for hotel staff to provide the labor for any installations or removals of such. Back to Resource Information DECORATORS Full service Convention Service Tradeshow and Special Event General Contractors:

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Convention Services of the Southwest 1921 Bellamah NW Albuquerque, New Mexico 87104 505-243-9889 http://cssabq.com/ Disco Display House 3123 Central NE, Albuquerque, NM 87106 505 265-1515 http://www.discodisplay.com/ Back to Resource Information DESTINATION MANAGEMENT COMPANIES (DMC) Passport New Mexico Inc P.O. Box 1001 Santa Fe, New Mexico 87504 (505) 982 2642 (800) 587-7967 www.passportnewmexico.com DMC New Mexico 3 Tierra De Tano Santa Fe, NM 87506 (505) 982-0709 (866) 214-6770 http://www.dmcnewmexico.com Santa Fe Mountain Adventures 310 Read Street Santa Fe, NM 87501 (505) 988-4000 (800) 965-4010 http://www.santafemountainadventures.com/groups.asp Destination Services of Santa Fe, LLC PO Box 24193 Santa Fe, New Mexico 87502 (505) 216-9095 http://www.santafedmc.com/index.html Back to Resource Information DEPOSITS Required group Cash Deposits are outlined in your sales contract. Cash Deposits may be made at anytime throughout your stay and placed to your master account balance. Full pre-payment of room and tax is required for guests not wishing to utilize a credit card upon check-in. Back to Resource Information

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DIAGRAMS Diagrams are available on our website or contact your Catering/Event Manager. If diagrams are not provided, room setup will be at the discretion of the resort. Back to Resource Information DIETARY REQUIREMENTS Our Chef will provide meals for your attendees with special dietary requirements. Please advise your Catering/Event Manager if a special meal is required. Back to Resource Information DINE AROUND Dine Arounds for your group are scheduled through your Catering/Event Manager. Back to Resource Information DIRECTIONS TO THE HOTEL From: Albuquerque Intl Sunport North on I-25 from Albuquerque, take the 599 Santa Fe Relief Route north towards Los Alamos-Espanola. Go 13 miles in the left lane to 84-285 North turn off. Continue north on 84-285 to the Buffalo Thunder Road Exit 177 From: Santa Fe Municipal Airport Go north on 599 to the 84-285 Los Alamos turnoff, then proceed north to the Buffalo Thunder Road Exit 177 From: Espanola

Go through Espanola and head South on 84/285 about 10miles until you reach exit 177 Buffalo Thunder Road. Resort is on the Left. From: Colorado Head South I-25. Take exit 282b, St. Francis Road which eventually turns into 84/285. Head North on 84/285 and exit 177 Buffalo Thunder Road. Resort is on the Right. From: Los Alamos Take 502 heading east. This will turn into highway 4. From here get onto 84/285 South, then take exit 177 Buffalo Thunder Road. Resort is on the Left. From: Las Vegas, NM Head South on I-25. Take exit 282b, St. Francis Road which eventually turns into 84/285. Head North on 84/285 and exit 177 Buffalo Thunder Road. Resort is on the Right. Back to Resource Information

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DRESSING/GREEN ROOMS We have rooms available for use by entertainers as either dressing rooms or green rooms. Your Event Manager can advise on availability. Back to Resource Information DRUG STORES We are less than 15 minutes away from Santa Fe, where there are many options available, including Walgreens and CVS. Back to Resource Information DRY-CLEANING – SEE LAUNDRY/VALET Laundry services are available by dialing extension 32. Garments picked up prior to 9:00 a.m. are returned to guests by 6:00 p.m. the same evening. Garments picked up after 9:00 a.m. will be returned the following day by 6:00 p.m. Please note that there is no service on the following Holidays: Memorial Day, July 4, Labor Day, Thanksgiving, Christmas and New Year’s. Back to Resource Information eEVENTS Hilton Family’s online booking channel for small groups and meetings, including up to twenty-five (25) guestrooms, meeting room, food and beverage, and audio visual. Go to www.hilton.com and select “Groups and Meetings”. Back to Resource Information ELECTRICAL The Engineering Department provides assistance with all your mechanical and electrical needs. Please contact your Catering/Event Manager if you require an electrical services request form to secure additional power and/or labor services. All requests for power requirements are to be communicated to your Catering/Event Manager. A complete production package is also available through your Catering/Convention Services Manager. Please see forms for pricing and ordering. Back to Resource Information ELEVATORS The Hilton Santa Fe Golf Resort & Spa at Buffalo Thunder has 5 guest elevators, 3 are in the main lobby just past the front desk, and 2 are across from the spa. Back to Resource Information

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EMERGENCY PROCEDURES The Hilton Santa Fe Golf Resort & Spa at Buffalo Thunder is fully prepared to handle different types of situations to assist our guests. The following is information on our emergency procedures: The hotel internal emergency number is 0.

The hotel has an emergency response team 24 hours a day. In the event of an emergency, calling the emergency number 0 will initiate the appropriate response.

Paramedics, Fire Department, and the Police Department are all located approximately 5 minutes from the hotel.

Members of our Security Department, as well as a small number of other employees, are trained in CPR and First Aid.

Emergency evacuation routes and procedures are located on the inside of all guest room doors.

Back to Resource Information ENTERTAINMENT The Hilton Santa Fe Golf Resort& Spa at Buffalo Thunder has key contacts in the entertainment industry, which make it possible to assure satisfaction and secure the best local, national, and international talents. We request that outdoor entertainment begin no earlier than 10:00 AM and ending before 11:00 PM. Please contact your Catering/Event Manager for assistance in booking entertainment. Back to Resource Information ENVIRONMENTAL COMMITMENT At Hilton Hotels Corporation, protecting the Environment is a top priority. Responsible environmental activity is good for both our business and the community. Hilton has developed a comprehensive company-wide policy to promote business practices that help preserve the environment. We provide guidelines for all of our facilities, and our goals are to “Reduce – Reuse – Recycle” as much as we can. Back to Resource Information EXHIBITS Please contact your Catering/ Events Manager to request the hotel’s rules and regulations regarding Exhibits. Back to Resource Information FAX MACHINES A guest fax machine is conveniently located in the business center. Please contact your Catering/Event Manager for fax machine rental options. Back to Resource Information

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FAX NUMBERS For Guests: (505) 455 0200 Catering/Convention Services office: (505) 819 2009 Sales office: (505) 819 2007 Back to Resource Information FIRE CODES The following are a few general regulations that typically fall under local fire authorities’ specifications. They should be considered when planning and coordinating space, decorations, etc., in the ballrooms and meeting rooms, as well as all other applicable laws, codes, and regulations. Where exits are not immediately accessible from an open floor area, safe and continuous passageways, aisles or corridors shall be maintained leading directly to every exit and shall be so arranged as to provide convenient access for each occupant to at least two exits by separate ways of travel. The aisle needs to be as wide as or wider than the exit to which they are leading. There will not be any setup permitted in front of any exit doors. Staggering of dining tables is not permitted. All room sets must be in compliance with the local Fire Department regulations pertaining to occupancy load, mandatory aisles and ceiling clearance fire exits. Any event which has vehicle displays, fog machines, fueled cooking demonstrations, laser exhibits (including tabletop) or extensive productions with staging and props must have a certified permit from the local Fire Marshall. Associated fees for permits, floor plan approval and stand-by fire watch are your responsibility; final approved copies must be received at least three days prior to the event. Every required exit, exit access or exit discharge shall be continuously maintained free of all obstructions or impediments to full instant use of fire or other emergency. No furnishings, decorations, or other objects shall be placed so as to obstruct exits, access thereto, egress there from, or visibility thereof. Hangings or draperies shall not be placed over exit doors or otherwise located as to conceal or obscure any exit. Mirrors shall not be placed on exit doors. Mirrors shall not be placed in or adjacent to any exit in such a manner as to confuse the direction of the exit. No open flame devices shall be used in any meeting rooms. When necessary for ceremonial or religious purposes, the fire marshal having jurisdiction may permit open flame lighting under such restrictions as are necessary to avoid danger of ignition of combustible materials or injury to occupants. Any furnishings, decorations, and stage settings shall be fire retardant treated and must display certificate of proof. Local fire authorities in advance of event set-up shall approve all extensive production plans. Distance between tables must be equal to or greater than the required aisle width plus 19” for chairs on one or 38” for chairs on both sides. It is ultimately the group’s responsibility to ensure that your event complies with all applicable laws, including, but not limited to fire and safety codes, rules and regulations. Due to the sensitivity of smoke detectors and also for safety reasons, fog machines and fireworks are prohibited within the property. Firework displays at outdoor venues will be considered on a case by case basis.

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Back to Resource Information FITNESS CENTER The Fitness Center is located on the first floor of the spa and can be accessed using your room key. We have a wide selection of state of the art machines available for use by our guests. Hours of Operation 6:00 AM -10:00 PM $10 per day

Back to Resource Information FLAGS Our Banquet Department currently has a United States flag, a New Mexico State flag and assorted national flags in inventory. Back to Resource Information FLORAL/FLORIST Floral Expressions 1711 N. Riverside Drive Espanola, NM 87532 (505) 747-0067 (505) 753-4610 Fax floralexpressionshallmark@windstream.net Artichokes & Pomegranates 418 Cerrillos Road Santa Fe, NM 87501 (505) 820-0044 http://artichokesandpomegranates.com/ Flores de Santa Fe 855-B Cerrillos Road Santa Fe, New Mexico 87505 (505) 986-9956 http://www.floresdesantafe.com/ Back to Resource Information

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FOOD DONATIONS Hilton is committed to assist our communities in the effort to alleviate hunger in this country. Our hotels often have prepared food available from over-production that can be donated to charitable organizations for service to their constituencies. We ask you to cooperate with us in this endeavor. Back to Resource Information FREIGHT ELEVATOR The Freight Elevators service the casino area. The loading dock is on the same level as the meeting space. There are also service elevators that access the guest rooms from the casino level. Back to Resource Information GENERAL MANAGER Tim Booth joined the Hilton Santa Fe Golf Resort & Spa at Buffalo Thunder in June 2007 as General Manager. He has been in the hotel industry since 1977, previously holding such positions as Assistant General Manager at the Hilton New Orleans Airport, General Manager at the Hilton Suites Nashville, Hotel Manager at the Hilton Chicago, General Manager at the Doubletree Hotel & Executive Meeting Center in New Jersey and General Manager at the Hilton Tucson El Conquistador Golf & Tennis Resort. Tim is thrilled to welcome your group to the resort and is accessible as needed. Back to Resource Information GIFT CERTIFICATES A gift certificate is a wonderful way to reward your attendees, staff or sporting event winners. Gift certificates are available for purchase through your Event Manager and are designated for restaurants, lounges, logo shops and guest room charges. Gift certificates are not honored at our retail shops; however, purchases may be made in certain retail shops and signed to the guest room. A gift certificate can be used as a credit to the guest room account. Please contact your Catering/Event Manager for further details. Back to Resource Information GIFT IDEAS http://www.hiltontohome.com/ - The Hilton Serenity Collection http://www.hilton.corplogoware.com/?rep=hilton - Olympic Merchandise http://www.waldorfcollection-hotelsathome.com/home.html - The Waldorf Collection Back to Resource Information

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GOLF COURSE INFORMATION The Towa Golf Course offers you the very best, featuring scenic fairways, rolling greens, and beautiful sweeping views of the Sangre de Cristo Mountains. The courses are open to the public seven days a week. The information listed below is subject to change on a seasonal basis. Golf Course Information Green Fees $48 – $95 (depending on season, includes use of a cart) Club Rental Cobra $40 Wilson $30 Twilight Rate $39 - $49 Repeat Rounds $25 Tee Times are booked every 10 minutes. Facilities Golf College, driving range, putting greens, pro shop, restaurant and restrooms.

Back to Resource Information GRATUITIES Informally known as tipping, in the United States tipping is voluntary. Tips are supposed to be rewarded for services performed as well as a supplement to an employee's income (gratitude). Recommendations for housekeeping: - $1.00-2.00 per day, Bellman - $1.00 per bag and discretionary for above and beyond services provided for you. Disclosure: all gratuities not outlined in the contract are discretionary. Back to Resource Information GROUP RESERVATIONS IDENTIFICATION PROGRAM (G.R.I.P.) Manage room blocks proactively with automated cross-reference of group registration lists against hotel reservations. Automates the process of all reservations booked within or around an associated group

block Reduces exposure to attrition Ability to monitor booking pace No charge – it’s FREE

Back to Resource Information

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GROUP CHECK-IN, ARRIVALS AND DEPARTURES The Hilton Santa Fe Golf Resort & Spa at Buffalo Thunder has a specially designed group entrance to accommodate the needs of your group. It has a porte cochére and ample room for bus loading and unloading. It is also conveniently located near the ballrooms and meeting rooms. This area may be reserved and set up for satellite check-in and convention registration, depending on your arrival pattern. All coach arrivals will be directed to the group entrance, as the front entrance becomes easily congested and large movements can be more efficiently accommodated at the group entrance. Your guests will be asked to remit credit or a cash deposit upon arrival for their incidental charges, unless we have agreed to accept a letter of guarantee from your organization, and it is on file at time of check-in. If your guests are arriving via group transportation and an arrival manifest has been supplied, we will be happy to have all of the rooms assigned in advance and key packets prepared. If your guests will be arriving at scattered times throughout the day with no transportation arrangements made or arrival manifest, we will assign rooms on a first-come, first-serve basis. Back to Resource Information GUEST LIST MANAGER An on-line tool provided by Hilton to group customers that allows them to manage their group’s reservations on-line and provides on-line guest list information. Back to Resource Information GUEST ROOMS

The hotel’s current bedding breakdown is as follows: 183 King size, 212 Queen/Doubles.

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New Mexico state law and local enforcement of national fire codes mandate that there is a maximum of four guests per room (adults/children). Hilton is pleased to present “The Serenity Collection”, today’s premier bedding package including pillow top mattress and luxury linens. Did you enjoy your night’s sleep? Visit www.pacificcoast.com to order your own Serenity bed. Back to Resource Information GUEST ROOM DELIVERIES Bell Services delivers non-food or packaged deliveries to the guest rooms. The charge for deliveries is as follows: deliveries inside the room - $2.00 for the first item & $1.00 for each additional item. Back to Resource Information GUEST SERVICE HOTLINE Guests with specific needs or requests may pick up a house phone and dial extension 32. A hotel operator will direct your needs to the appropriate hotel contact. Back to Resource Information HOSPITALITY DESKS Your Catering/Event Manager is happy to arrange a hospitality desk for your group. Hospitality desks are located near the group’s check-in. Phones may be arranged in advance with either in-house extensions or direct dial numbers. Please note that all hospitality desks will be taken down each evening and reset for the next day’s use. Should you require a larger area for an office, storage or hospitality, please consult your Catering/Event Manager for space availability. Handwritten signs and flip charts are not allowed in any hotel public areas. Professionally printed signs may be ordered in advance. Back to Resource Information HOTEL FACTS/HISTORY Fact sheet for the Hilton Santa Fe Golf Resort & Spa at Buffalo Thunder: Location: Pojoaque, NM Address: 20 Buffalo Thunder Road Telephone: 505-455-5555 Facsimile: 505-455-0200 Reservations: 1-800-hiltons Website: http://www.buffalothunderresort.com/ Developer: Balfour Beatty Construction Managed By: Hilton Hotels Corporation – Beverly Hills, California Grand Opening: September 2008 Architects: Thalden Boyd Architects

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The Greatest Resort to Ever Strike Santa Fe It’s a bold claim, but we’re confident in making it. The Buffalo Thunder Resort & Casino is the largest fully inclusive destination casino resort in the state of New Mexico. Its luxury is unsurpassed, its hotel unrivaled and its gaming the hottest you’ll find outside of Las Vegas. It is the perfect destination for gamers, golfers, escapists, food aficionados, nature lovers and anyone else looking for the most electrifying experience in Santa Fe. Back to Resource Information HOTEL MAP Attendees may receive a map in their key packet when they arrive at the hotel. Your Catering/Event Manager can customize the map for your guests to state your group name and show locations and directions for your special functions at $1.00 each. Back to Resource Information HOUSEKEEPING Daily housekeeping services, which consists of general cleaning, take place between 8:00 AM and 4:00 PM. should one of your guests require special times of service, requests may be made directly with Housekeeping or your Catering/Events Manager. The suggested housekeeping gratuity is $1.00 per day. Some groups may have the gratuity rate predetermined in the contract and billed to the master account. Each guest room is provided with several special service amenities either at no charge or for a nominal fee. These items include: an iron and ironing board, coffee makers, hairdryers, in-room safe, bath/shower amenities, and extra pillows. Additional bedding available for children: cribs and rollaway beds. Back to Resource Information IN CONJUNCTION WITH (ICW’S) Any group hosting an In-Conjunction With Event is solely responsible for all charges and activities. The hosting convention must authorize all arrangements for meeting space, assignments, food, beverage, etc. Groups meeting in conjunction with a conference, but not part of the official convention program who require meeting space and separate billing, are subject to credit approval. All meeting space, if available, will be at the hotel’s normal prevailing room rental rates and will be subject to the hotel’s standard contract terms and conditions. A listing of all ICW’s should be sent to the hotel no later than 90 days prior to the actual event, so that they can be individually contacted by the Catering Department to set up food, beverage and billing arrangements. Back to Resource Information

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INDEMNIFICATION To the extent permitted by law, you agree to protect, indemnify, defend and hold harmless the Hotel, Hilton, and the Owner, and their respective employees and agents against all claims, losses or damages to persons or property, governmental charges or fines, and costs (including reasonable attorney’s fees), arising out of or connected with your function, except those claims arising out of the sole negligence or willful misconduct of the hotel. Back to Resource Information IN-ROOM DINING Our In-room Dining is open 24 hours a day for breakfast, lunch, dinner, snacks and beverage service. We are happy to offer convenient doorknob ordering for breakfast service. In-Room Dining can be reached at extension 2064 in-house. A variety of amenities are also available through room service. Room service gratuity is 21% and is posted automatically on all checks. There is also a delivery fee of $2.00 per order. Back to Resource Information INTERPRETATION/TRANSLATION SERVICES Santa Fe Translators/Cervantes Institute 1380 Avenida Rincon # 302 Santa Fe, NM 87506 (505) 438-7049 SantaFeTranslators@SantaFeCervantesInstitute.com Back to Resource Information INTERNET SERVICES The Hilton Santa Fe Golf Resort & Spa at Buffalo Thunder provides numerous Internet Services. Our Information Technology Manager will answer any questions concerning your system needs. Back to Resource Information KEY CARDS Please contact your Catering/Event Manager if you would like keys to any of your meeting, office, or hospitality rooms. If you wish to have a lock changed there will be a $75.00 charge per door/per room and you may be required to sign a hold harmless agreement. CUSTOMIZED KEY CARDS Please contact your Catering/Event Manager if you would like custom keys for your group. They are an excellent way to market your organization. Back to Resource Information

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KEY HOTEL CONTACTS The Hilton Santa Fe Golf Resort & Spa at Buffalo Thunder Managing Committee consists of the following people: General Manager Tim Booth Ext- 2000 Director of Food & Beverage Troy Roth Ext- 2003 Director of Finance Jonathan Jones Ext- 2041 Director of Front Office Danny Schlichte Ext- 2100 Executive Chef Ed Wickman Ext- 2050 Director of Engineering Chris Watkins Ext- 2161 Director of Sales and Marketing Richard Ross Ext- 2010 Back to Resource Information KOSHER We offer a variety of Kosher Meals to our guests. These meals are prepared for us locally and are “Glatt Kosher”. Please ask your Catering/Event Manager for kosher suggestions. Back to Resource Information LABOR The Hilton Santa Fe Golf Resort & Spa at Buffalo Thunder is a non-union hotel. Back to Resource Information LAUNDRY/VALET – SEE DRY CLEANING Complete laundry services are also available by dialing extension 32 in-house. Garments picked up prior to 8:30 a.m. are returned to guests by 6:00 p.m. the same evening. Garments picked up after 8:30 a.m., will be returned the following day by 6:00 p.m... Please note that there is no service on Saturdays and Sundays and the following Holidays: Memorial Day, July 4, Labor Day, Thanksgiving Day, Christmas Day and New Year’s Day. Back to Resource Information LIMOUSINE SERVICES Arrangements may be made to have a group VIP transported by our hotel limousine or town car, or through an outside service. Limotion VIP Limousine PO Box 6139 Santa Fe, NM 87502 (888) 820-0816 limotion1@aol.com Carey Southwest Limousine 1251 S St Francis Dr, Santa Fe, NM 87505 (505) 820-6700

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Devine Limousine 5 Bisbee Ct Ste 318109 Santa Fe, NM 87508 (505) 470-8087 info@devinelimo.com Back to Resource Information LINEN SELECTION A variety of table linens in White, Black and Royal Blue are available for your various functions. If you desire specialty linen, or would like quotes on theme-coordinated linens and chair covers, please consult your Catering/Event Manager. Back to Resource Information LIQUOR LAWS The State of New Mexico has strict liquor laws that must be followed by the Resort. Because the hotel is only licensed-authorized to sell and serve alcoholic beverages that were purchased by the resort, no group may bring in their own alcohol to be served. The legal drinking age in New Mexico is 21. Your Catering/Event Manager may provide a copy of some of the applicable State of New Mexico liquor laws upon request. Back to Resource Information LOAD-IN/LOAD/OUT (PRODUCTION, DÉCOR AND STAGING) Please refer to the Production Resource Guide. Back to Resource Information LOADING DOCK The loading docks are located on the east side of the resort, behind the ballrooms. The hours of operation are from 7:00 AM – 4:00 PM daily. Please refer to The Exhibit Resource guide for details. Hilton Santa Fe Golf Resort & Spa at Buffalo Thunder Shipping Dock 36 A Buffalo Trail Santa Fe, NM 87506 Back to Resource Information LOCAL INFORMATION With its crisp, clear air and bright, sunny weather, Santa Fe couldn't be more welcoming. On a plateau at the base of the Sangre de Cristo Mountains, at an elevation of 7,000 feet, the city is

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surrounded by remnants of a 2,000-year-old Pueblo civilization and filled with reminders of almost four centuries of Spanish and Mexican rule. The town's placid central Plaza, which dates from the early 17th century, has been the site of bullfights, public floggings, gunfights, battles, political rallies, promenades, and public markets over the years. A one-of-a-kind destination, Santa Fe is fabled for its rows of chic art galleries, superb restaurants, and shops selling Southwestern furnishings and cowboy gear. SIGHTS & ACTIVITIES: Barrio de Analco Along the south bank of the Santa Fe River, the barrio -- its name means "district on the other side of the water" -- is one of America's oldest neighborhoods, settled in the early 1600s by the Tlaxcalan Indians (who were forbidden to live with the Spanish near the Plaza) and in the 1690s by soldiers who had helped recapture New Mexico after the Pueblo Revolt. Cristo Rey Church Built in 1940 and designed by legendary Santa Fe architect John Gaw Meem to commemorate the 400th anniversary of Francisco Vásquez de Coronado's exploration of the Southwest, this church is the largest Spanish adobe structure in the United States and is considered by many the finest example of Pueblo-style architecture anywhere. El Museo Cultural de Santa Fe As much an educational and community gathering space as a museum, the Santa Fe Cultural Museum celebrates Santa Fe's -- and New Mexico's -- rich Hispanic heritage by presenting a wide range of events, from children's theater to musical concerts. www.elmuseocultural.org El Zaguan Headquarters of the Historic Santa Fe Foundations (HSFF), this 19th-century Territorial-style house has a small exhibit on Santa Fe architecture and preservation, but the real draw is the small but stunning garden abundant with lavender, roses, and 160-year-old trees. www.historicsantafe.com Georgia O'Keeffe Museum Special exhibitions with O'Keeffe's modernist peers are on view throughout the year -- many of these are exceptional, sometimes even more interesting than the permanent collection. www.okeeffemuseum.org. Gerald Peters Gallery The suavely designed Pueblo-style gallery is Santa Fe's premier showcase for American and European art from the 19th century to the present. It feels like a museum, but all the works are for sale. www.gpgallery.com Institute of American Indian Arts

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Containing the largest collection of contemporary Native American art in the United States, this museum's paintings, photography, sculptures, prints, and traditional crafts were created by past and present students and teachers. www.iaiancad.org La Fonda A fonda (inn) has stood on this site, southeast of the Plaza, for centuries. Architect Isaac Hamilton Rapp, who put Santa Fe style on the map, built this area landmark in 1922. Loretto Chapel A delicate Gothic church modeled after Sainte-Chapelle in Paris, Loretto was built in 1873 by the same French architects and Italian stonemasons who built St. Francis Cathedral. The chapel is known for the "Miraculous Staircase" that leads to the choir loft. www.lorettochapel.com Museum of Fine Arts Designed by Isaac Hamilton Rapp in 1917, the museum contains one of America's finest regional collections. It's also one of Santa Fe's earliest Pueblo Revival structures, inspired by the adobe structures at Acoma Pueblo. www.mfasantafe.org Museum of Indian Arts and Culture An interactive, multimedia exhibition tells the story of Native American history in the Southwest, merging contemporary Native American experience with historical accounts and artifacts. www.miaclab.org Museum of International Folk Art (MOIFA) At this museum, the premier institution of its kind in the world, you can find amazingly inventive handmade objects -- a tin Madonna, a devil made from bread dough, and all kinds of rag dolls. www.moifa.org Museum of Spanish Colonial Art Opened in 2002, this 5,000-square-foot adobe museum occupies a building designed in 1930 by acclaimed architect John Gaw Meem. The Spanish Colonial Art Society formed in Santa Fe in 1925 to preserve traditional Spanish-colonial art and culture. www.spanishcolonial.org/museum.shtml New Mexico State Capitol The symbol of the Zía Pueblo, which represents the Circle of Life, was the inspiration for the capitol, also known as the Roundhouse. Doorways at opposing sides of this 1966 structure symbolize the four winds, the four directions, and the four seasons. Palace of the Governors A humble-looking one-story adobe on the north side of the Plaza, the palace is the oldest public building in the United States. Built at the same time as the Plaza, circa 1610 (scholars debate the exact year), it was the seat of four regional governments -- those of Spain, Mexico, the Confederacy, and the U.S. territory that preceded New Mexico's statehood, which was achieved in 1912. www.palaceofthegovernors.org

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Rail Runner The Santa Fe rates and schedules can be found at http://nmrailrunner.com/project_plans.asp San Miguel Mission The oldest church still in use in the United States, this simple earth-hue adobe structure was built in the early 17th century by the Tlaxcalan Indians of Mexico, who came to New Mexico as servants of the Spanish. Santa Fe Children's Museum Stimulating hands-on exhibits, a solar greenhouse, oversize geometric forms, and a simulated 18-foot mountain-climbing wall all contribute to this underrated museum's popularity with kids. Puppeteers and storytellers perform often. www.santafechildrensmuseum.org Santa Fe Southern Railway For a leisurely tour across the Santa Fe plateau and into the vast Galisteo Basin, where panoramic views extend for up to 120 mi, take a nostalgic ride on the antique cars of the Santa Fe Southern Railway. www.sfsr.com Santuario de Guadalupe A humble adobe structure built by Franciscan missionaries between 1776 and 1795, this is the oldest shrine in the United States to Our Lady of Guadalupe, Mexico's patron saint. Sena Plaza Two-story buildings enclose this courtyard, which can be entered only through two small doorways on Palace Avenue. Surrounding the oasis of flowering fruit trees, a fountain, and inviting benches are unique, low-profile shops. SITE Santa Fe The events at this nexus of international contemporary art include lectures, concerts, author readings, performance art, and gallery shows. The facility hosts a biennial exhibition every odd-numbered year. www.sitesantafe.org St. Francis Cathedral Basilica This magnificent cathedral, a block east of the Plaza, is one of the rare significant departures from the city's ubiquitous Pueblo architecture. The Oldest House More than 800 years ago, Pueblo people built this structure out of "puddled" adobe (liquid mud poured between upright wooden frames). This house, which contains a gift shop, is said to be the oldest in the United States. Wheelwright Museum of the American Indian

A private institution in a building shaped like a traditional octagonal Navajo hogan, the Wheelwright opened in 1937. www.wheelwright.org

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NIGHT LIFE AND THE ARTS: Aspen Santa Fe Ballet The esteemed Aspen Santa Fe Ballet presents several ballet performances throughout the year at the Lensic Performing Arts Center. www.aspensantafeballet.com. Catamount Bar Catamount Bar is popular with the post college set; jazz and blues-rock groups play on weekends and some weeknights. The dance floor is small, but there's an enjoyable second-story balcony. Center for Contemporary Arts (CCA) The city's most interesting multiuse arts venue, the Center for Contemporary Arts (CCA) presents indie and foreign films, art exhibitions, provocative theater, and countless workshops and lectures. www.ccasantafe.org. Cowgirl The Cowgirl is one of the most popular spots in town for live blues, country, rock, folk, and even comedy, on occasion. Dragon Room Dragon Room, at the Pink Adobe restaurant, has been the place to see and be seen in Santa Fe for decades; flamenco and other light musical fare entertain at the packed bar. El Farol El Farol restaurant is where locals like to hang out. The roomy, somewhat ramshackle bar area has an old Spanish-Western atmosphere, but you can order some fine Spanish brandies and sherries. On most nights you can listen to live flamenco, country, folk, or blues. Eldorado Court and Lounge Eldorado Court and Lounge, in the lobby of the classy Eldorado Hotel, is a gracious lounge where classical guitarists and pianists perform nightly. It has the largest wines-by-the-glass list in town. Evangelo's Evangelo's is an old-fashioned, smoky street-side bar, with pool tables, 200 types of imported beer, and rock bands on many weekends. Greer Garson Theatre Company The Greer Garson Theatre Company stages student productions of comedies, dramas, and musicals from October to May. www.csf.edu. Jean Cocteau The intimate Jean Cocteau shows art films and has a pleasant little café. Lensic Performing Arts Center Santa Fe's vintage downtown movie house was fully restored and converted into the 850-seat Lensic Performing Arts Center in 2001. The grand 1931 building, with Moorish and Spanish

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Renaissance influences, hosts the Santa Fe Symphony, theater, classic films, lectures and readings, noted pop and jazz musicians, and many other noteworthy events. www.lensic.com. Maria Benitez Teatro Flamenco Fans of Spanish dance should make every effort to see Maria Benitez Teatro Flamenco, who performs from late June through August at the Lodge at Santa Fe. Maria Benitez is one of the world's premier flamenco dancers, and her performances often sell out well in advance. www.mariabenitez.com. Paolo Soleri Outdoor Amphitheater On the campus of the Santa Fe Indian School, the Paolo Soleri Outdoor Amphitheater hosts pop, blues, rock, reggae, and jazz concerts spring-fall. Santa Fe Chamber Music Festival The acclaimed Santa Fe Chamber Music Festival runs mid-July through late August, with performances nearly every night at the St. Francis Auditorium, or, occasionally, the Lensic Performing Arts Center. There are also free youth-oriented concerts given on several summer mornings. You can also attend many rehearsals for free; call for times. www.sfcmf.org. Santa Fe Desert Chorale Performances by the Santa Fe Desert Chorale take place throughout the summer at a variety of intriguing venues, from the Cathedral Basilica St. Francis to Loretto Chapel. This highly regarded singing group, which was begun in 1982, also performs a series of concerts during the December holiday season. www.desertchorale.org. Santa Fe Opera Santa Fe Opera performs in a strikingly modern structure -- a 2,126-seat, indoor-outdoor amphitheater with excellent acoustics and sight lines. www.santafeopera.org. Santa Fe Playhouse The oldest extant theater company west of the Mississippi, the Santa Fe Playhouse occupies a converted 19th-century adobe stable and has been presenting an adventurous mix of avant-garde pieces, classical drama, and musical comedy since 1922. The Fiesta Melodrama -- a spoof of the Santa Fe scene -- runs late August-mid-September. www.santafeplayhouse.org. Santa Fe Pro Musica Orchestra and chamber concerts are given at St. Francis Auditorium and the Lensic Performing Arts Center by the Santa Fe Pro Musica from September through April. Baroque and other classical compositions are the normal fare; the annual Christmas performance is a highlight. www.santafepromusica.com. Santa Fe Symphony The Santa Fe Symphony performs seven concerts each season (from October to April) in the Lensic Performing Arts Center. www.sf-symphony.org.

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Second Street Brewery Second Street Brewery, a short drive south of downtown, packs in an eclectic bunch for outstanding micro brewed ales, pretty good pub fare, and live rock and folk. St. Francis Auditorium The St. Francis Auditorium is the scene of cultural events such as theatrical productions and varied musical performances. Swig Swig, Santa Fe's trendiest upscale lounge, has developed a loyal following for its chichi postmodern decor, rooftop patio, small but swanky disco, and well-dressed crowd. The kitchen serves sublime pan-Asian bar food. Theaterwork Theaterwork is a well-respected community theater group that performs five plays each season, which runs from September through May. www.theaterwork.org. Back to Resource Information LOST AND FOUND It is the policy of Hilton Hotels Corporation to make every effort to return any found property to its rightful owner. All found property in the hotel will be recorded, stored, and disposed of, whether it is found in a guestroom, public space, or any other area of your hotel. We will make every attempt to determine the legitimate owner and return the found property. If the owner cannot be determined within thirty days, (or other time period specified by local law), the property will be disposed of in accordance with the state law. If no local or state law exists, or these agencies decline involvement, the property shall be returned to the finder. Back to Resource Information LUGGAGE STORAGE Based upon availability, a banquet/meeting room may be set aside to store hand carry luggage for individuals leaving later in the day. It is requested that the travel staff supervise these items, as they will be stored at your own risk. Back to Resource Information MANAGER ON DUTY (M.O.D.) For your convenience, a manager on duty is available 24 hours a day, 7 days a week and can be accessed via the guest service hotline at extension 2102. Back to Resource Information

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MAIL SERVICES Stamps are for sale, our Concierge and Business Center offers shipping services. If you have a large number of items that need to be mailed, or require shipping materials, we suggest FedEx in Santa Fe. They are open Monday through Friday from 8 a.m. - 6 p.m., and Saturday from 9 a.m. - 5 p.m.. They can be reached at (505) 982 6311 and (505) 982 6790 (fax). Please refer to your Catering/Event Manager if you would like to arrange an on-site service for your group. The United States Post Office: 33b Arroyo Cuyamungue Rd, Santa Fe, NM 87506-9211 .93 miles from the Buffalo Thunder Resort and can be reached at (505) 455-5525. Back to Resource Information MASSAGE THERAPY The Spa offers several massage therapy treatments including Swedish and deep tissue massage. Reservations are suggested. For booking massages as a group activity option, you may consult your Catering/Convention Services Manager. The following is a sampling of treatment rates: Wo’ P’in Massage Session (50 - 80 min.) $125 - $180 Thunder Mountain Massage Session (50 – 80 min.) $135 - $190 Facials (50 – 80 min.) $130 - $190 Total Body Rejuvenation $135 Manicure/Pedicure $65 - $90 All prices are subject to New Mexico state sales tax. A standard gratuity of 18% is suggested for any group bookings. Pricing is subject to change without notice.

Back to Resource Information MASTER ACCOUNTS See Sales Agreement. Back to Resource Information

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MEDICAL FACILITIES/SERVICES Medical Services facilities nearby: Ultimed Urgent Medical Care 707 Paseo De Peralta Santa Fe, NM 87501 (505) 989-8707 (Approximately 10 miles away) Hospital St. Vincent Hospital 455 Saint Michaels Dr Santa Fe, NM 87505 (505) 983-3361 (Approximately 11 miles away) Back to Resource Information MEETING ROOM CAPACITIES

Room Name Dimensions Area C/R C/R U-

Shape Hollow Conf Theater Recep Banq Exhibits

L x W x H 2 per

6ft 3 per

6ft Square 8x10

Tewa Ballroom 150 x 108 x 22 16,200 746 1119 - - - 1800 1725 1350 110

Bay 1 50 x 108 x 22 5400 246 369 - - - 625 600 450 34 Section A 50 x 36 x 22 1800 82 123 45 55 45 200 190 145 10

Section B 50 x 36 x 22 1800 82 123 45 55 45 200 190 145 10

Section C 50 x 36 x 22 1800 82 123 45 55 45 200 190 145 10 Bay 2 50 x 108 x 22 5400 246 369 - - - 625 600 450 34 Bay 3 50 x 108 x 22 5400 246 369 - - - 625 600 450 34 Section A 50 x 36 x 22 1800 82 123 45 55 45 200 190 145 10

Section B 50 x 36 x 22 1800 82 123 45 55 45 200 190 145 10

Section C 50 x 36 x 22 1800 82 123 45 55 45 200 190 145 10 Pueblo

Ballroom 108 x 92 x 21 9936 460 690 - - - 1100 1050 830 55 Bay 1 36 x 92 x 21 3312 150 225 - - - 365 350 270 20 Section A 31 x 36 x 21 1116 50 75 27 35 27 120 115 90 -

Section B 30 x 36 x 21 1080 50 75 27 35 27 120 115 90 -

Section C 31 x 36 x 21 1116 50 75 27 35 27 120 115 90 - Bay 2 36 x 92 x 21 3312 150 225 - - - 365 350 270 20 Bay 3 36 x 92 x 21 3312 150 225 - - - 365 350 270 20 Section A 31 x 36 x 21 1116 50 75 27 35 27 120 115 90 -

Section B 30 x 36 x 21 1080 50 75 27 35 27 120 115 90 -

Section C 31 x 36 x 21 1116 50 75 27 35 27 120 115 90 -

Vista Room 88 x 25 x 18 2200 100 150 - - - 245 230 180 13 Section A 48 x 25 x 18 1200 54 81 32 42 32 130 125 95 - Section B 40 x 25 x 18 1000 46 69 27 35 27 110 105 80 - Mesa Room 64 x 20 x 18 1280 60 90 35 45 25 145 135 100 - Section A 37 x 20 x 18 740 34 51 20 25 15 75 75 55 - Section B 27 x 20 x 18 540 24 36 15 20 10 60 55 40 -

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Caldera 3320 150 225 - - - 365 350 270 20 Section A 58 x 31 x 18 1800 82 123 50 60 45 200 190 145 11 Section B 49 x 31 x 18 1520 68 102 40 50 30 165 160 120 9

Barranca 98 x 31 x 18 3040 138 207 - - - 335 320 245 18 Section A 49 x 31 x 18 1520 68 102 40 50 30 165 160 120 9 Section B 49 x 31 x 18 1520 68 102 40 50 30 165 160 120 9

Back to Resource Information MEETING ROOM DELIVERIES For small exhibits, when a drayage company is not being used, standard boxes or packages to and from the exhibit area will be delivered by the hotel bell staff for a charge of $2.00 per item/per move. Back to Resource Information MEETING ROOM RENTAL Please refer to your contract or contact your Catering/ Event Manager for further questions regarding meeting room rentals. Back to Resource Information MEETING ROOM SET STANDARD Standard meeting rooms include the following items: Banquet or classroom tables and chairs Linens Pads and pens or pencils Ice water Lectern Basic meeting room set up is complimentary. Depending upon the extent of the setup requirements, additional charges may be incurred. Please contact your Catering/Event Manager for miscellaneous/electrical charge price sheets. All meeting rooms are set non-smoking.

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Back to Resource Information MUSIC/MUSICIANS The Hilton Santa Fe Golf Resort & Spa at Buffalo Thunder has key contacts in the entertainment industry which make it possible to secure the best local, national, and international talents. Please contact your Catering/Event Manager for assistance in booking entertainment. Back to Resource Information NEWSPAPERS/PUBLICATIONS Newspapers available in our gift shop are: Santa Fe New Mexican

Wall Street Journal

New York Times

The USA Today is delivered to guest rooms five days a week Back to Resource Information OFFICE EQUIPMENT/SUPPLIES The in-house Business Center offers a complete range of services including rental of computer systems, copier machines, facsimile machines, secretarial support, photocopying, word processing services, fax transmission, and shipping and mail services, just to name a few. Prices are quoted on an individual basis depending on the type of equipment needed as well as the scope of the job requested. Discuss your group’s needs with the Business Center or with your Catering/Event Manager. Business Center hours are 7:00 a.m. to 10:00 p.m., seven days a week. For large quick printing or copying jobs, we recommend calling:

FedEx Kinko's Office & Print 301 N Guadalupe Street,

Santa Fe, NM 87501 (505) 982-6311 (505) 982-6790 (fax)

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PACKAGE ROOM We have a secure area for a limited amount of client storage, please refer to the Shipping and Receiving section for delivery fees. Back to Resource Information

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PARKING The Hilton Santa Fe Golf Resort & Spa at Buffalo Thunder offers self-parking throughout the exterior of the property. Self-parking is complimentary. We also offer valet parking at the rate of $12.00 overnight, $6.00 for 6 hours. If you are planning a large movement or delivery of rental cars for a specific group event or activity, please advise your Catering/Event Manager so that specific parking may be reserved. Back to Resource Information PERSONALIZED GROUP WEB PAGE POG is a personalized web page for your attendees to book reservations directly online. Available at all Hilton Family properties Customize with your program Customize with your logo No charge – it’s FREE

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PETS (POLICY) Service animals are always welcome and must be accommodated. Pets: Allowed Maximum size: Small Maximum weight: 40 lbs Deposit: USD $50.00 Services: Non-refundable fee Back to Resource Information PHOTOGRAPHY Ritz Cameras One Hour Photo Is a shop located in the Villa Linda Mall. Services include: film developing, one hour developing and photo enlarging. For photography services for special events, weddings and groups: In Sight Foto P O Box 2789 Santa Fe, NM 87505-2789 (505) 988-1424 (505) 988-2194 Fax info@insightfoto.com http://insightfoto.com/corporate/events/events2.htm Timeless Images 4900 Lomas Blvd NE, Albuquerque, NM 87110 (505) 266-9011 mike@timelessimagesphotography.net http://www.timelessimagesphotography.net Back to Resource Information

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PIANOS The Hilton Santa Fe Golf Resort & Spa at Buffalo Thunder has 1 piano for use in the convention center. Pianos are provided at $100.00 per day; however it is recommended that they be tuned prior to each use. The tuning fee is $150.00 and requires advance notice. Please note that a professional piano mover needs to be contracted if you request a piano to be placed on top of portable staging. If your group requires additional pianos or pianos in outdoor/alternate locations, your Catering/Event Manager can rent them from an outside source. Back to Resource Information POOLS The Resort offers both indoor and outdoor pool areas.

Back to Resource Information POST-CONVENTION MEETING We encourage our customers to meet with our General Manager during or after the meeting to provide and review feedback. Your Event Manager will coordinate a convenient time. Back to Resource Information POST EVENT REPORT For meetings and conventions with more than 100 rooms on peak night, your Event Manager will complete a Post Event Report. This report details room pick-up and food and beverage revenues. Back to Resource Information POSTING OF EVENTS We have the capability to import information into the reader board system to enhance the posting of your events. The audio visual department needs advance notice to schedule this as programming can be a lengthy process. Back to Resource Information

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PRE-CONVENTION MEETING In order to introduce our clients to the key contacts of the hotel, we would like to arrange a pre-convention meeting a day or two prior to your main group arrival. Please advise your Catering/Event Manager as to who will attend from your organization and what a convenient time would be for this meeting (time ranges from 30 minutes to one hour). Please note that for smaller groups, a smaller more personalized meeting may be set up involving key operational department heads. Back to Resource Information PRINTING SERVICES FedEx Kinko's Office & Print Center 301 N Guadalupe St Santa Fe, NM 87501 (505) 982-6311 www.fedex.com Get Printing 712 Calle Grillo Santa Fe, NM 87505 505.988.2040 Fax 505.984.1849 print@gettype.com http://www.gettype.com/index.html Back to Resource Information PRODUCTION GUIDELINES Your Event Manager will provide you with the hotel’s Production Resource Guide. Back to Resource Information PRODUCTION CREW MEALS Please contact your Catering/Event Manager regarding production crew dining in the hotel employee cafeteria. Alternatively we can schedule a meal utilizing the existing banquet menus. Back to Resource Information RADIOS/PAGERS/NEXTELS We are willing to assist you in obtaining walkie-talkie radios and/or Nextels for use during your program. Please consult your Catering/Event Manager for assistance. Back to Resource Information REGISTRATION ASSISTANCE If additional staffing is needed for your activity or hospitality desk, please consult with your Catering/Event Manager. Registration attendants are easily scheduled with sufficient notice.

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Back to Resource Information REGISTRATION DESKS Your Catering/Event Manager is happy to arrange a hospitality desk for your group. Hospitality desks are located in the convention area near the group’s check-in. Phones may be arranged in advance with either in-house extensions or direct dial numbers. Please note that all hospitality desks will be taken down each evening and reset for the next day’s use. Should you require a larger area for an office, storage or hospitality, please consult your Catering/Event Manager for space availability. Handwritten signs and flip charts are not allowed in any hotel public areas. Professionally printed signs may be ordered in advance. Back to Resource Information RESERVATIONS RAPID! RESERVATIONS AUTOMATED PROCESSING INPUT AND DELIVERY SYSTEM Expedited reservation processing straight from your rooming list into our system. Eliminates dual entry process Accurate and efficient reservations Supports 3rd Party Clearinghouses No charge – it’s FREE

Back to Resource Information RESTAURANTS/LOUNGES Starbucks: 6:00 AM – 10:00 PM. Painted Parrot Buffet: Lunch and Dinner every day, Breakfast on weekends. Mica Room: Open for Breakfast at 6:00 AM, Lunch until 3:00 PM. Pueblo Deli: 10:00 AM – 12:00 AM Red Sage Restaurant by Chef Mark Miller: Dinner 5:00 – 10:00 PM Turquoise Trail Sports Bar: 10:00 AM – 12:00 AM Lobby Bar: 11:00 AM – 11:00 PM Pool Grille: Seasonal hours, will vary. Tower Lounge: 11:00 AM – 1:00 AM Towa Golf Clubhouse and Restaurant: 7:00 AM – 7:00 PM In-room dining: 24 hours/ 7 days a week

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Back to Resource Information RESTAURANT RESERVATIONS Reservations are strongly recommended for all restaurants in the hotel and in the city of Santa Fe whether it is for a table of four or a dine-around for 250. Back to Resource Information RESTROOMS Public restrooms are located in the following areas: Next to Vista Room on convention level Next to Mesa Room on convention level Across from Pueblo Ballroom on convention level Back to Resource Information RESUMES Your Event Manager will compile a group resume prior to your group’s arrival. Please contact us if there is any specific information that you would like have listed as this document is distributed to every department in the resort. Back to Resource Information RIGGING Your Event Services Manager will provide you with the Production Resource Guide. Our in-house audio visual company, PSAV, can perform any rigging needs you may have. Back to Resource Information ROPES/STANCHIONS Ropes and Stanchions We have 24 sets of stanchions with connecting rope. For more information on banquet equipment, please see your Catering/Event Manager. Back to Resource Information ROOMING CODES/ROOMING LISTS The following are the room category and special service codes that are utilized by the hotel’s reservations department. It will assist us greatly if you use these codes on the rooming lists you send to the resort. D - Double K – King Q – Queen R - rollaway Y - early arrival request Z - near elevator request I - crib A - room nearby/same floor C - connecting room p - sofa sleeper turn down ROH - Run of House

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Back to Resource Information SAFES/SAFE DEPOSIT BOXES All of our guest rooms have safes installed for your convenience. Back to Resource Information SECURITY If required, in our sole judgment, in order to maintain adequate security measures in light of the size and/or nature of your function, you will provide, at your expense, security personnel supplied by a reputable licensed guard or security agency doing business in the city or county in which we are located, which agency will be subject to our approval. Such security personnel may not carry weapons. Back to Resource Information SHIPPING AND RECEIVING Packages for functions may be delivered to the hotel up to one week prior to the event/convention. Arrangements must be made through your Catering/Event Manager for storage. Please note that the hotel storage facilities are extremely limited. Please do not ship valuables. We cannot be responsible for contents.

Charges per inbound packages are: $5.00 per package, $2.00 per envelope and any exhibit cases will incur a fee of $10.00 per unit. The fee will be placed directly on the package receiving notice and once the guest signs for the package the yellow copy MUST be delivered to the Front desk for posting to the guest account. It is the responsibility of the team member who delivered the package to make sure the paper work is delivered to the Front Office not the Shipping & Receiving department.

Pallet charges per pallet $100.00. Pallets are equal to 20pcs of 24”x24’X24 or 30

pieces of any size smaller than 24”x24”x24”. Pallet may consist of mixed size boxes provided they do not exceed 5 feet in height.

Storage fees for pallets that arrive to the hotel prior to 3 days to their scheduled

event will be charged a $25.00 per day storage fee above and beyond the normal pallet charges.

All Packages must be shipped to the hotel in the following manner:

Hilton Santa Fe Golf Resort & Spa at Buffalo Thunder 20 Buffalo Thunder Road Santa Fe, New Mexico 87506 Guest Name Arrival Date Group Affiliation Hotel Contact Name

Outbound package pricing:

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No charge for packages completely ready for shipment using shippers own billing label. Envelopes /Letters $2.00 per item accompanied with shipping authorization form. Boxes $ 5.00 per box and Exhibit cases are $10.00 per unit accompanied with shipping authorization form.

When shipping materials to the hotel, please include the following information on all packages to insure proper delivery and storage. Conference Name Event Dates Client / Guest Name Hold for Arrival (arrival date) Attention <your catering/event contact> Santa Fe Golf Resort & Spa at Buffalo Thunder Phone Fax Number of packages in that shipment We also recommend that you have a packing slip both inside and outside of each package. Guests will be responsible for the packing and return of all packages. Receiving, handling and shipping charges may apply. No COD packages will be accepted. The Hotel policies on safe package handling are based on advice from the United States Postal Service (USPS) and the Federal Centers for Disease Control and Prevention (CDC). Back to Resource Information SHOPPING We have a large gift shop in the lobby, across from the Mica Restaurant. There is also an upscale apparel store across from the gift shop. Local Shopping Historic Santa Fe Plaza- hundreds of dining, shopping, entertainment and cultural sites. Tesuque Flea Market Canyon Road Santa Fe Farmers Market Santa Fe Rail Yard Complex Back to Resource Information SIGNAGE/BANNERS The Hilton Santa Fe Golf Resort & Spa at Buffalo Thunder takes pride in the condition and aesthetic appearance of our facility. In order to maintain a quality image for all Hotel guests, there are a few things we ask of you during your stay: Only professionally printed signage is allowed in the meeting/convention areas. These signs can be used with easels or in sign stands. No handwritten signs or flipcharts are allowed outside the meeting rooms.

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No banners can be hung along the walls of the Public Areas. Banners may be hung from the skirting of the hospitality desks and at outdoor functions. Hotel personnel must provide the labor to hang the signs at a fee of $40 - $75 each. In addition, nothing is to be placed over exit doors or located to conceal or obscure any exit. Back to Resource Information SITE INSPECTION/PRE-PLANNING We would like to advise all groups that a site inspection prior to the planning phase of your meeting is crucial to the success of your event. This enables both parties to participate in menu tastings and to attain a level of confidence in the capabilities of the resort while meeting key staff members. Back to Resource Information SMOKING The entire resort is non-smoking. Back to Resource Information SOUND SYSTEM Some hotel meeting rooms and ballrooms have a basic sound system. Please contact your Catering/Event Manager with questions. There may be fees assessed for certain hookups as well as hourly labor charges. The PSAV Director can be reached at (505) 660 4039. Anchor systems or supplemental systems will be required for all outdoor locations. Please make note of the hotel’s noise curfews: No sound system functions can take place outdoors before 9 AM, and outdoor evening functions must end no later than 12:00 AM Back to Resource Information SPA

We are proud to present our 16,000 square foot luxury spa, salon and fitness center. The Spa and Fitness Center is a perfect complement for your convention and meeting needs. Located on the second floor, you will find everything you need to relax and indulge during your stay with us. The Spa offers a wide variety of services from massages to body treatments, manicures, pedicures, and invigorating facials.

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The fitness center offers a full range of cardio, strength, and conditioning equipment with a large selection of free weights. Both men’s and women’s locker rooms are equipped with steam rooms, showers, digital lockers and all amenities. Contact the Spa and Fitness Center’s General Manager at extension (505) 819 2142 about information on Group Service rates or Spa Breaks for your meetings. Hours of Operation: Spa Hours 8:00 AM – 8:00 PM Pool and Fitness Center 6:00 AM – 10:00 PM For further information please call (505) 819 2140 Back to Resource Information SPECIAL MEAL REQUESTS Please consult with your Catering/Event Manager for any special meal requests. Hilton’s Executive Chef is pleased to accommodate your requests to the best of his abilities. Back to Resource Information STORAGE Storage for your advance boxes and convention supplies is quite limited at the Hilton Santa Fe Golf Resort & Spa at Buffalo Thunder. If you are anticipating shipping a large volume of materials, we suggest you consult your Catering/Event Manager as soon as possible to reserve a room or plan to utilize an area in your office or hospitality room set up. Hotel cannot provide security. If shipping valuables, please make arrangements to hire and pay for outside security. Please refer to the Shipping and Receiving Section for storage information and pricing.. Back to Resource Information SUNRISE/SUNSET Approximate Times Shown for 2009 Date Rise Set Date Rise Set Jan. 7 7:13 5:05 July 8 5:45 8:22 Jan. 21 7:10 5:20 July 22 6:04 8:15 Feb. 4 7:01 5:33 Aug. 5 6:15 8:03 Feb.18 6:47 5:47 Aug. 19 6:26 7:48 Mar. 4 6:28 6:02 Sep.2 6:36 7:29 Mar. 18 7:09 6:14 Sep. 16 6:47 7:09 Apr. 1 6:50 6:25 Sep. 30 6:58 6:48 Apr. 15 7:29 6:37 Oct. 14 7:09 6:29 May 13 6:00 7:00 Oct. 28 7:22 6:12 May 27 5:50 7:11 Nov. 11 6:36 4:59 Jun. 10 5:47 7:19 Dec. 9 7:02 4:50 Jun. 24 5:49 7:23 Dec. 23 7:11 4:55 Daylight Savings Time starts on March 8th and ends on November 1st. Back to Resource Information

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TAXES The current New Mexico State General Excise Tax is 6.875%. The current New Mexico State Hotel Tax is 10.88% (includes state tax). All goods and services are subject to state tax including but not limited to food, beverage, labor, and gratuities. Back to Resource Information TAXICABS For the city of Santa Fe there are a total of 3 taxi companies available to our guests. The Santa Fe Golf Resort and Spa recommends Capital City Cab at (505) 438 0000. Back to Resource Information TEAM MEMBER RECOGNITION As we are a customer focused business we always welcome feedback from our guests. Please let us know if you wish to recognize any team member that you dealt with during your events at the resort. Back to Resource Information TELEPHONES/TELECOMMUNICATIONS The following types of telephones are available for guests, meeting and convention service and administrative staff. Please advise your Telecommunications Department or appropriate team members, if you need the use of a phone for your program. Please inquire for pricing on these items. House phones Used for in-house, local and toll-free calls only DID Lines DID lines can be used for Long Distance, minimal PC and fax can work as well. The following are enhancements that can be added to a DID Line: Speaker Phone. Hardware rental only, price does not include phone line. Voicemail capabilities. Enhancement price only, does not include phone line. B1 Telephone Lines Outside line, not connected to the hotel switchboard. (Dedicated Number) This line should be ordered when a client requires continuous use for PC, faxing or will be using the phone to make outside calls on a constant basis. The hotel operators need (2) days notice before we can activate the lines. The phone company/hotel operators require minimum (2) weeks’ notice for more than (2) lines. Internet Access Broadband Access – T1.5 or greater (Call for price quote) DSL (Call for price quote) Devices - The set-up fee is $100.00 for the first personal computer and $75 each for each additional personal computer. Guest Room Calls

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Type of Call Instructions Rates Direct Dial-Bill to Room EMERGENCY 9+911 No Charge Room to Room No Charge Local 9+Number Local Rate 800/888/8xx toll free 9+1+Number Toll Free 1st 60 minutes Long Distance 9+1+Number AT&T Operator assisted rate International 9+011+CC+CC+Number AT&T Operator assisted rate (by country) Applicable Taxes will be added. Rates subject to change. You may obtain free rate information at any time by dialing 9+00 and ask the AT&T Operator for the rate of an Operator Assisted Call. Hilton subscribes to AT&T Long Distance. You have the right to reach other long distance carriers from the telephone, and you may do so by dialing the access code provided by that carrier. Direct Complaints to: Federal Communications Commission, FCC Enforcement Division; CCB Room 6202; Washington, DC 20554. State of New York Dept. of Public Service; 3 Empire State Plaza; Albany, NY 12223 800-342-3377 Voice Mail Voice Mail enables you to receive your messages when you are outside the hotel and even after you have checked out. To hear messages, if the red light is flashing on your guest room telephone: 1. Lift the receiver 2. Press MESSAGE key. 3. Follow recorded instructions. Integrated Services Digital Network (ISDN)/T1 Speeds 128kb lines for Internet access (Inquire) Higher speed ISDN lines available (Inquire) 1.5 megabyte (options) (Inquire) Video Teleconferencing We have video conferencing equipment - can be installed in all public space rooms. Back to Resource Information THEME PARTIES The Hilton Santa Fe Golf Resort and Spa is proud to present a complete package of signature theme parties. Please discuss themes with your Catering/Event Manager and ask for a copy of our latest and most popular menus and productions.

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Back to Resource Information TOURS/SIGHTSEEING Santa Fe Mountain Adventures 310 Read Street Santa Fe, NM 87501 (505) 988-4000 (800) 965-4010 http://www.santafemountainadventures.com/groups.asp Destination Services of Santa Fe, LLC PO Box 24193 Santa Fe, New Mexico 87502 (505) 216-9095 http://www.santafedmc.com/index.html Back to Resource Information TUXEDOS/FORMAL WEAR If you are anticipating a large delivery of tuxedos on site, please advise your Catering/Event Manager in advance. The following companies offer tuxedo rentals: Becker’s Inc. 428 S Riverside Dr # A, Espanola, NM (505) 753-4925 Christine’s Bridal 528 N Guadalupe St, Santa Fe, NM (505) 989-9688 Men’s Warehouse 3513 Zafarano Dr, Santa Fe, NM (505) 473-0446 Back to Resource Information

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VOICE MAIL All guest rooms have a voice mail message service. Group voice mails may be left; however, please note that this process is time consuming as each room number needs to be programmed individually. Therefore, labor fees may be assessed. Please discuss any specific requests with your Catering/Event Manager. Back to Resource Information WEATHER Depending on the season, the weather at the Resort varies from a low of 40 degrees to a high of 98 degrees. Before visiting Santa Fe, we recommend that guests check the local listings to determine the weather conditions. _Weather WHEELCHAIRS If a guest requires a wheelchair, we can arrange a rental for them at their own expense. If a guest requests that we rent a wheelchair, please note that we can coordinate the rental, but will be unable to cover the expense. The following company has wheelchairs for rent. Del Norte Pharmacy

1691 Galisteo Santa Fe, NM 87505 (505) 988-9797 Hours: 8:30-5:30 Monday-Friday

9-12 Saturday Closed Sunday

Back to Resource Information WIRED PAYMENT If you would like to have payment wired, please notify your Catering/Event Manager, and instructions will be faxed to you. Back to Resource Information WORSHIP SERVICES Baptist: Valley Bible Baptist Church 56 Arroyo Seco Cir, Espanola, NM 87532 505-753-4617Error! Hyperlink reference not valid. Buddist: Upayz Zen Center 1404 Cerro Gordo Rd, Santa Fe, NM 87506 500-986-8518 Catholic: Nuestra Senora De Guadalupe 9 Grazing Elk, Santa Fe, NM 87506Error! Hyperlink reference not valid.

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(505) 455-2472

Church of God: Santa Fe Church of God 8 Reata Road, Santa Fe, NM 87506 Episcopal: Episcopal Church- Holy Faith 311 E Palace Ave, Santa Fe, NM 87506 (505) 982-4447 Jehovah’s Witness: Kingdom Hall 418 W San Mateo Rd, Santa Fe, NM 87506 (505) 982-1505 Jewish: Christ Lutheran Church 1701 Arroyo Chamiso, Santa Fe, NM 87507 (505) 983-9461 Lutheran: Lutheran Church of the Servant 2481 Legacy Ct, Santa Fe, NM 87506 (505) 473-0626 Methodist: United Methodist Church 827 Spruce St, Espanola, NM 87532 (505) 753-4115 Mormon: Church of Jesus Christ of LDS Bond St & Coronado Ave, Espanola, NM –87532 (505) 753-3751 Pentecostal: Apostolic Revival Tabernacle United Pentecostal Church 15 Emblem Rd # A, Santa Fe, NM 87507 (505) 473-2847 Protestant: First Presbyterian Church 208 Grant Ave, Santa Fe, NM (505) 982-8544

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The Chapel at Buffalo Thunder (On resort grounds)

Back to Resource Information ZIP-OUT CHECKOUT With Zip Checkout, your room folio is at your door early in the morning of your departure. Simply verify the charges, use the television remote or dial extension 32 to Checkout. Please leave your keys in the room. If you are not departing the hotel immediately, luggage storage can be arranged at the bellman’s desk. Back to Resource Information

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SHIPPING AUTHORIZATION FORM

Department: ____________________ Date:____________

Ship to Name: ______________________________________

# of Packages ________________

Company: ____________________________________ Business ______

Address: _____________________________________ Residential ______

City, State, Zip: _____________________________________

Phone #: (_____)______-_______

Shipping Method:

Declared Amount* $_______.00 *Fees may apply

(8:00-8:30am) (10:30am) (3:00pm) FedEx: First Overnight Priority Overnight Standard Overnight 2nd day Express Saver Ground International Saturday Delivery* (8:00-8:30am) (10:30am) (3:00pm) UPS: Next Day Air Early AM Next Day Air Next Day Air Saver 2nd Day Air AM 2nd Day Air 3 Day Select Ground International Saturday Delivery*

Billing Instructions: Shipper’s Name _______________________________

1) Bill to Guest Room # _______________ 2) Bill to Guest CC # _________________________________ Exp: ____/____ 3) Bill to FedEx Account _________________ 4) Bill to UPS Account ___________________ 5) Bill to Master Account _________________ 6) Bill to Department ____________________

Authorized Signature: _________________________

HILTON PACKAGE HANDLING FEES*

1) Envelopes/Letters - $2.00 each 2) Boxes - $5.00 each 3) Exhibit Case - $10.00 each 4) Luggage - $10.00 each

*Material fees not included

Package Tracking Number & Shipping Fee’s

1) ___________________________ 2)____________________________

3) ___________________________ 4)____________________________

5) ___________________________ 6)____________________________

7) ___________________________ 8)____________________________

Courier Fee:

$______

Hotel Fee:

$ ______

Total Charges:

$ ______