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HOTEL MANAGEMENT SOFTWAREDecember 2017
CONTENTS46
Introduction
Defining Hotel Management Software
The Quadrant
Hotel Management FrontRunners Index
Runners Up
Methodology Basics
78
3337
FRONTRUNNERS9 roomMaster
10 Hotello
11 WebRezPro PMS
12 innRoad
13 ResNexus
14 Clock PMS
15 Hotelogix
16 RDPWin
17 CiiRUS
18 SkyTouch Hotel OS
19 Frontdesk Anywhere
20 Elina
21 InngeniusPMS
22 eZee Absolute
23 RMS
24 eZee FrontDesk
25 ASI FrontDesk
26 EasyInnKeepingPMS
27 OpenHotel PMS
28 Base7bookingPMS
29 Little Hotelier
30 RoomKeyPMS
31 Roomsy
32 GuestPoint
4D E C E M B E R 2 0 1 7
INTRODUCTION
This FrontRunners analysis is a data-driven assessment identifying products in the Hotel
Management software market that offer the best capability and value for small businesses. For a given market, products are evaluated and given a score for the capability (x-axis) and value (y-axis) they bring to users. FrontRunners then plots the top 25-30 products in a quadrant format. In the Hotel Management FrontRunners graphic, the Capability axis starts at 3.00 and ends at 4.20, while the Value axis starts at 3.00 and ends at 4.60.
To be considered for the Hotel Management FrontRunners, a product needed a minimum of 10 user reviews, a minimum capability user rating score of 4.0 and a minimum value user rating score of 4.0. In most cases, we evaluate hundreds of products and feature 20-25 as FrontRunners; all products that qualify as FrontRunners are top performing products in their market.
I N T R O D U C T I O N
5D E C E M B E R 2 0 1 7
Each product falls within a designated quadrant based on their axis scores. Dependent on the specific needs of the software buyer, a product placed in any quadrant category could be a good fit.
QUADRANT CATEGORIES:
» Upper Right = Leaders: Leaders are all-around strong products. They offer the highest value and capability in that market.
» Upper Left = Masters: Masters may have fewer capabilities, but end users value those capabilities highly. Depending on the functionality needed, a product positioned in the Masters quadrant might be a better option to consider than products positioned in other quadrants.
» Lower Right = Pacesetters: Pacesetters may offer a strong set of capabilities, but are not rated as high on value. For example, a Pacesetter might have a breadth of functionality at a higher price point.
» Lower Left = Contenders: Contenders are strong-performing products that have not yet achieved the value and capability of the products in the other quadrants. For example, products in this quadrant may be more suited for companies that need more specialized functionality that comes at a price.
6D E C E M B E R 2 0 1 7
Hotel Management sof tware helps organizations perform daily duties, such as
manage reservations, check in guests and coordinate housekeeping, as well as enhance the guest experience using customer relationship management. Software Advice’s FrontRunners quadrant is focused on the North American Hotel Management software market. We identify this set of core capabilities for the Hotel Management software category: reservation management, frontoffice and housekeeping management, as well as at least one of the following: point of sale and/or maintenance management.
In addition, we identify several related features that organizations purchasing Hotel Management software may also need or wish to consider: online booking engine, central reservations, customer relationship management (CRM), revenue management, channel management, catering, employee management, guest experience management and marketing management.
DEFINING HOTEL MANAGEMENT SOFTWARE
7D E C E M B E R 2 0 1 7
THE QUADRANT
All products that qualify as FrontRunners are top performing
products in their market.
8D E C E M B E R 2 0 1 7
HOTEL MANAGEMENT FRONTRUNNERS INDEX
9 roomMaster
10 Hotello
11 WebRezPro PMS
12 innRoad
13 ResNexus
14 Clock PMS
15 Hotelogix
16 RDPWin
17 CiiRUS
18 SkyTouch Hotel OS
19 Frontdesk Anywhere
20 Elina
21 Inngenius PMS
22 eZee Absolute
23 RMS
24 eZee FrontDesk
25 ASI FrontDesk
26 Easy InnKeeping PMS
27 OpenHotel PMS
28 Base7booking PMS
29 Little Hotelier
30 RoomKeyPMS
31 Roomsy
32 GuestPoint
9
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
D E C E M B E R 2 0 1 7
FRONTRUNNERS SCORECARDROOMMASTER
QUADRANT PLACEMENT: LEADERS
4.12 4.31
4.09 4.16
4.90 4.45
4.90 5.00
4.90 3.20
3.43 3.50
5.00 5.00
2.90
2.40
3.40
10
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
D E C E M B E R 2 0 1 7
FRONTRUNNERS SCORECARDHOTELLO
QUADRANT PLACEMENT: LEADERS
3.79 4.47
4.39 4.44
2.85 4.50
2.30 4.90
3.40 4.00
3.55 3.40
4.90 4.90
2.60
2.60
4.10
11
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
D E C E M B E R 2 0 1 7
FRONTRUNNERS SCORECARDWEBREZPRO PMS
QUADRANT PLACEMENT: LEADERS
3.94 4.31
4.51 4.61
4.05 4.02
3.40 4.70
4.70 3.80
2.70 1.50
4.70 4.70
2.00
3.10
1.00
12
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
D E C E M B E R 2 0 1 7
FRONTRUNNERS SCORECARDINNROAD
QUADRANT PLACEMENT: LEADERS
3.72 4.47
4.36 4.37
2.00 4.57
2.30 4.60
1.70 4.70
4.18 4.90
4.60 4.30
4.30
3.50
4.30
13
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
D E C E M B E R 2 0 1 7
FRONTRUNNERS SCORECARDRESNEXUS
QUADRANT PLACEMENT: MASTERS
3.56 4.60
4.63 4.64
1.75 4.57
1.80 4.10
1.70 5.00
3.23 5.00
4.10 4.60
2.30
2.10
4.40
14
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
D E C E M B E R 2 0 1 7
FRONTRUNNERS SCORECARDCLOCK PMS
QUADRANT PLACEMENT: LEADERS
4.16 3.98
4.74 4.70
3.90 3.27
4.90 3.50
2.90 3.50
3.25 2.70
3.50 3.20
2.90
2.00
4.60
15
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
D E C E M B E R 2 0 1 7
FRONTRUNNERS SCORECARDHOTELOGIX
QUADRANT PLACEMENT: LEADERS
3.66 4.20
4.17 4.15
2.30 4.25
1.50 4.40
3.10 4.60
3.98 4.10
4.40 4.00
4.90
3.40
3.20
16
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
D E C E M B E R 2 0 1 7
FRONTRUNNERS SCORECARDRDPWIN
QUADRANT PLACEMENT: PACESETTERS
4.03 3.79
4.40 4.49
4.00 3.08
3.40 4.00
4.60 1.70
3.33 1.80
4.00 3.50
3.50
2.30
3.50
17
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
D E C E M B E R 2 0 1 7
FRONTRUNNERS SCORECARDCIIRUS
QUADRANT PLACEMENT: LEADERS
3.70 4.08
4.88 4.96
3.00 3.20
2.30 2.90
3.70 2.40
2.05 4.00
2.90 3.50
1.70
2.60
1.00
18
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
D E C E M B E R 2 0 1 7
FRONTRUNNERS SCORECARDSKYTOUCH HOTEL OS
QUADRANT PLACEMENT: LEADERS
3.75 3.85
4.19 4.23
3.40 3.47
1.80 3.40
5.00 2.90
3.23 2.30
3.40 4.40
4.40
4.10
1.00
19
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
D E C E M B E R 2 0 1 7
FRONTRUNNERS SCORECARDFRONTDESK ANYWHERE
QUADRANT PLACEMENT: MASTERS
3.56 3.98
4.28 4.24
2.55 3.73
3.40 3.70
1.70 4.30
3.15 4.30
3.70 3.20
3.40
3.20
2.30
20
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
D E C E M B E R 2 0 1 7
FRONTRUNNERS SCORECARDELINA
QUADRANT PLACEMENT: PACESETTERS
3.77 3.62
4.57 4.58
3.05 2.67
3.40 2.60
2.70 2.70
2.90 4.70
2.60 1.70
1.80
3.70
3.50
21
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
D E C E M B E R 2 0 1 7
FRONTRUNNERS SCORECARDINNGENIUS PMS
QUADRANT PLACEMENT: PACESETTERS
3.90 3.46
4.91 4.94
3.55 1.97
3.40 2.10
3.70 2.00
2.23 1.00
2.10 2.30
1.50
2.90
2.40
22
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
D E C E M B E R 2 0 1 7
FRONTRUNNERS SCORECARDEZEE ABSOLUTE
QUADRANT PLACEMENT: PACESETTERS
3.82 3.42
4.34 4.45
3.90 2.40
3.40 1.40
4.40 4.40
2.70 2.00
1.40 2.60
4.60
1.00
3.80
23
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
D E C E M B E R 2 0 1 7
FRONTRUNNERS SCORECARDRMS
QUADRANT PLACEMENT: CONTENDERS
3.53 3.70
3.58 3.48
3.20 3.92
2.30 4.30
4.10 2.30
3.75 4.40
4.30 4.10
4.10
3.70
2.90
24
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
D E C E M B E R 2 0 1 7
FRONTRUNNERS SCORECARDEZEE FRONTDESK
QUADRANT PLACEMENT: PACESETTERS
3.73 3.39
4.53 4.56
3.25 2.22
3.40 1.00
3.10 4.70
2.60 2.40
1.00 2.10
4.60
1.00
3.80
25
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
D E C E M B E R 2 0 1 7
FRONTRUNNERS SCORECARDASI FRONTDESK
QUADRANT PLACEMENT: CONTENDERS
3.36 3.74
4.35 4.47
2.35 3.02
2.30 3.80
2.40 1.50
2.40 3.20
3.80 2.90
3.80
1.00
1.00
26
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
D E C E M B E R 2 0 1 7
FRONTRUNNERS SCORECARDEASY INNKEEPING PMS
QUADRANT PLACEMENT: PACESETTERS
3.60 3.42
4.16 4.25
3.85 2.58
3.40 2.70
4.30 3.70
2.25 1.00
2.70 2.70
3.20
1.00
2.10
27
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
D E C E M B E R 2 0 1 7
FRONTRUNNERS SCORECARDOPENHOTEL PMS
QUADRANT PLACEMENT: PACESETTERS
3.66 3.04
4.63 4.72
1.75 1.37
1.80 1.40
1.70 1.40
3.63 1.00
1.40 1.50
3.70
4.40
5.00
28
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
D E C E M B E R 2 0 1 7
FRONTRUNNERS SCORECARDBASE7BOOKING PMS
QUADRANT PLACEMENT: CONTENDERS
3.37 3.29
4.75 4.71
2.20 1.87
1.00 1.00
3.40 4.10
1.78 3.10
1.00 1.00
2.00
1.00
3.10
29
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
D E C E M B E R 2 0 1 7
FRONTRUNNERS SCORECARDLITTLE HOTELIER
QUADRANT PLACEMENT: CONTENDERS
3.17 3.42
3.33 3.32
2.20 3.53
3.40 3.20
1.00 2.60
3.80 4.60
3.20 3.80
5.00
4.40
2.60
30
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
D E C E M B E R 2 0 1 7
FRONTRUNNERS SCORECARDROOMKEYPMS
QUADRANT PLACEMENT: CONTENDERS
3.28 3.25
4.12 4.09
2.00 2.42
2.30 2.10
1.70 3.10
2.88 3.80
2.10 1.70
4.00
4.40
1.00
31
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
D E C E M B E R 2 0 1 7
FRONTRUNNERS SCORECARDROOMSY
QUADRANT PLACEMENT: CONTENDERS
3.27 3.25
4.85 4.90
1.30 1.60
1.40 1.40
1.20 1.70
2.08 2.70
1.40 1.20
1.00
1.00
4.90
32
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
D E C E M B E R 2 0 1 7
FRONTRUNNERS SCORECARDGUESTPOINT
QUADRANT PLACEMENT: CONTENDERS
3.26 3.26
4.14 3.82
1.35 2.70
1.50 2.90
1.20 2.10
3.40 2.10
2.90 3.10
2.30
3.70
4.70
33D E C E M B E R 2 0 1 7
Providers listed as Runners Up were considered for inclusion in the quadrant, but were ultimately
not included for one or more reasons: they did not have enough reviews; they did not meet the reviews score minimum; they did not meet the ultimate Value and Capability minimum scores; or they did not meet our functionality requirements for the market.
RUNNERS UP
360 HMS
5stelle*
AbodeBooking
Agilysys LMS
AirGMS
Alexandros Front Office
Alice
ATRIO
Avochato
AxisRooms
Ayenda
BananaDesk PMS
Bellboy PMS
Benson Software
BestRez
Bigfoot CMMS
Bookalet
bookatonce
Booking Factory
Bookinglayer
Boost-Inn
Business Plus Accounting Hotel
Cenium Hospitality ERP
Champagne
Check-Inn
Chetu
Clerk
Cloudbeds
Colibri
ComVibe
ConnecTeam
ConvertDirect Booking Engine
Corrigo
CRONO by Caption Hospitality
34D E C E M B E R 2 0 1 7
RUNNERS UP
CSS Property Management Systems
Cubilis
Dashbell
Djubo
Execu/Suite
fiesta
FortuneNEXT 6i
Frontaide
FrontClerk Property Management
Gearco
GENKAN
Guest Tracker
GuestALL RSO
GuestCentrix
GuestList
HappyBooking
HelloShift
Hipar Hotel Management Software
Hippo CMMS
Host PMS
Hostaway
Hotel Booking System
Hotel iDesk
Hotel Management System
Hotel Perfect
Hotel PMS
Hoteldruid
HotelEYE
Hoteliga
Hotelline
hotelminder
HoteloPro
HotelSimply
HotSOS
I-Pro Booking System
IBC Platform
ibelsa.rooms
iHotel
iHotelier
Infor Hospitality Suite
Innkeeper’s Advantage
Innkey PMS
InnTender
IQware PMS
JCL Hotel
Keepmebooked
Kott Hospitality Management
KWHotel
Lettuce InnKeeper PMS
Lodgical Solution
Lodgify
35D E C E M B E R 2 0 1 7
RUNNERS UP
Maestro PMS
Magna Timeshare Software
Magpie Property Management
Maintenance Connection
Managinng
ManCloud
MegaHIS
Mews Commander
Mirage
Monkport Hotel Management
Moonicorn
MotelMate
MSI CloudPM
mycloud PMS
MyHMS
MyPMS
NetFacilities
Nitrogen
Onetech PMS
OPERA Cloud Services
Optima PMS
Oracle Property Management
Ordyx
OtelMS
OTRAMS
PAN Hospitality Suite
PARCS Reservation Software
Peek PRO Tour Operator Software
Planyo
PMI
PMS Cloud
PMS PRO
Preno
Property Management System
Propertyware
protel PMS
Pursuit
QiK A.R.M.S
RateMate Rate Shopper
RateTiger Suite
ResBook
ResBookPro
Resort Management System
Resort Manager
RezEasy
Rezlynx
RezOvation Web
RezStream Cloud PMS
Rezware
Roombler
RoomRaccoon
36D E C E M B E R 2 0 1 7
RUNNERS UP
SabeeApp
Satin Software
Seekom iBex
Sirvoy Booking System
Sistem Otel
SiteMinder
Skyware
Smart Hotel
SMS|Host
Snappii Mobile Apps
Standard Accounts
The Online Booking Engine
TrackTik
TradeMeSoft Hotel
Trench
TripsCommerce
Vendor Remote
Visual Matrix PMS
Vreasy
WebPMSPro
Welcome Anywhere
WinHMS Express
Wix
Xotelia
Zonka Feedback
37D E C E M B E R 2 0 1 7
The FrontRunners methodology assesses and calculates a score for products on two primary
dimensions: Capability on the x-axis and Value on the y-axis.
THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING:
» End-user ratings of one to five stars on the product’s functionality.
» End-user ratings of one to five stars on the product’s ease of use.
» End-user ratings of one to five stars on the product’s customer support.
» A score, relative to other products in the market, for the product’s inclusion of key functionality for the software category.
» A score, relative to other products in the market, representing the number of other products that integrate with it.
METHODOLOGY BASICS
M E T H O D O L O G Y B A S I C S
38D E C E M B E R 2 0 1 7
THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING:
» End-user ratings of one to five stars on overall satisfaction with the product.
» End-user ratings of one to five stars on how valuable users consider the product to be relative to its price.
» End-user ratings of one to five stars on how likely they are to recommend the product to others.
» A score, relative to other products in the market, for the size of the product’s customer base.
» A score, relative to other products in the market, for the number of professionals in the market who have experience with the product (e.g., users, developers, administrators).
» A score, relative to other products in the market, representing the total number of user reviews across the three Gartner web properties.
» A score, relative to other products in the market, representing the average number of times per month internet users search for the product on Google.
M E T H O D O L O G Y B A S I C S
39D E C E M B E R 2 0 1 7
Markets are defined by a core set of functionality, and products considered for, and included in, FrontRunners must offer that core set of functionality. Additional related functionality can contribute to the capability score for a product. To qualify for consideration in a FrontRunners quadrant, a product must have a minimum number of unique, user-submitted product reviews across the three Gartner Digital Markets web properties: softwareadvice.com, capterra.com and getapp.com. The minimum number of reviews required per product may differ by category, but will generally be between 10 and 20 unique reviews.
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