hotel manager challenge keynote thailand hotel association
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The 2 shoe salesmen
First a little story for you:
Back in the 19th century, two successful shoe salesmen from competing companies in Manchester, were sent to Africa to see of there were any opportunities on that new continent.
The 2 shoe salesmen
The first shoe salesman arrived in Africa and immediately began his assessment of this new market.
His telegram to London:
“I can’t sell shoes here! –STOP- Nobody wears them – STOP - everyone is barefoot!”
The second shoe salesman arrived in Africa and also began his assessment. He quickly became thrilled at what he observed
His telegram to London:
“I can’t believe what I’m seeing, - STOP- Everyone is barefoot over here! - STOP- Send me as much stock as you can spare, we are going to make a killing!”
The spirals of our spine
Like the shoe salesmen, we have 2 options to walk through life, we can go:
Or……… UpwardsDownwards….
The McKinsey Quarterly: The figures
The economic slump offers business leaders a chance to more effectively reward talented employees by emphasizing nonfinancial motivators rather than bonuses.
But we are not modelists!
You know why most consultants do it with
models?
Because there’s no shortage of supply
For the curves that they like toreproduce.
Let’s talk about something else
Let’s not talk about the hotel statistics
Let’s not talk about the crumbling European markets
Let’s not talk about problems
Let’s talk about the wonderful things in life
Let’s talk about our great future on Koh Samui
Let’s talk about the potential in the Hotel business
Consequences of focusing only on the problems: negativism among staff stagnation or demotivation long discussions, people leave small and big frustrations
We can develop solutions out of problems?
Yes, sometimes ... but what is the chance we have a win-win situation for all?
We tend to look at our current situations with a focus on it’s problems and forget to look at the opportunities it brings with it.
Don’t focus to much on problems
Ever played the Rock-paper-scissors game?
How many times you and the other won at the same time?
The probability that people choose for the win-win option is low if they do not work in teams. Life is almost like the Rock-paper-scissors game.
Game theory in real life
Win / win is managed
Now think about in business, how many times you win, without intervention? Without
managing the outcome?
Let’s go with the flow
For win/win we need to manage properly, and therefore we a need to be skilled in managing people. Some of these key skills are solution orient: communication , conflict handling, Motivation,
Planning and Situational Leadership
So your team can Win / You Win
A second and last story
Name: JohnNr of years in construction:12 yearsMotivation: I love to build hospitals
Name: MarcNr of years in construction:20 yearsMotivation: Interested in hospital design
Name: SuzanneIn construction:6 monthsMotivation: building hospitals that will allow doctors to cure old people and poor little children with terrible diseases
“The Site Lead must be a great manager, to motivate his staff like this!”
An urban legend?Maybe…
A second and last story
Unfortunately they had to fire the site manager.
It is not only important to motivate people, but also to be able to align them all for the same objectives
His company is building hotels, not hospitals
What do we develop?
In the hospitality business, like in any other business:
some help in developing the infrastructure
Others develop people
Personal immune system
Be a good leader
Spend timeeffectively
Be resilient
Empower andserve others
Communicate with Empathically
Think win/win
First thingsFirst
Begin withThe end
Be proactive
Sharpen the sawproblems
Time wasters
crisis
Stress
Pressure
disappoint
We help managers and business leaders to:
Sample of services
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