hotel pricing in a post-parity world - duetto webinar slides
TRANSCRIPT
Hotel pricing in a post-parity world
Webinar12 November 2015
Your hosts
Sean O’NeillEditor-in-Chief & ModeratorTnooz
Kevin MaySenior Editor & ProducerTnooz
Your presenters
Michael McCartanManaging Director, EMEADuetto
Etienne FaisandierVP, Rev. Management& Business IntelligenceMövenpick
Ted TengCEOLeading HotelsOf the World
Poll no. 1Where are you located?
Poll no. 2Which industry segment do you represent?
Michael McCartanManaging Director, EMEA
Duetto delivers cloud-based revenue strategy to hotels, allowing them to maximize profits through actionable data to better manage pricing, revenue and business mix decisions.
Past Experience:
What We’ll Cover
▍ Current state of rate parity
▍ Effects of parity on distribution
▍ Distribution of tomorrow
Short History
1990s 2000s 2010s
1990sHotelchainsrequirehotelstomatchanyrateofferedbyanyotherparty
2002-2003Hotelchainsimposerateparityclausestopreventmerchantsundersellingthem
December 2013HRSorderedbyBudeskartellamt toremoveMFNclauses
April 2015Booking.com“voluntarily”dropstheMFNrequirementfromitscontracts
July 2015MacronlawpassedinFrance
2015
Most Favoured Nation
▍ Clause designed by OTAs
▍ Obligate the hotel to give OTA the best price
▍ Example: Under a MFN, the seller promises Buyer A that it will not offer Buyer B better terms unless it first offers those, or better terms, to Buyer A.
Rate Parity
▍ Practice introduced by hotel chains or brands
▍ Prevent any third party selling the room at less than the company-established rate.
$149PERNIGHT $149PER
NIGHT $149PERNIGHT
Poll no. 3For hoteliers, what percentage of your
inventory is sold through OTA channels?
Distribution Landscape
12
Historically Travelers Booked Directly with Stay Brands
13
Consumer Stay Brands
Courtesy
Booking Brands Dominate Consumer Point of Entry
14
Consumer Stay Brands
Booking Brands Courtesy
Multi-Dimensional Purchase Path
6.5DigitalTouchPoints
Visitupto38Websites
Over6DayPeriod
Including10HotelWebsites
Consumer Loyalty is Changing80 million people – the largest generation in US history64% of Millennials are more or as brand-loyal as their parents
What they want from a brand▍ Authenticity (humanize your hotel)▍ Engaged on social networks
What they want from a loyalty program▍ Easy to join and easy to understand▍ Unique, relevant and unexpected rewards
What is Required to Thrive?
17
How to Thrive
Start Practicing Revenue Judo
1. Redefine revenue strategies
2. Create a culture of collaboration
3. Connect with customers in booking process
18
Redefine Pricing Strategy
▍ Dynamic free-float pricing for all segments
▍ Independently price every single segment, channel, room type and offer
▍ Leverage price elasticity regardless of market segment
19
Open Pricing Versus Rate Hurdles
▍Create a dynamic floating discount
▍Don’t close channels, instead reduce discounts
▍Maximize Billboard Effect and drive revenue
▍Combine rates like the OTAs to ensure your IBE has at least the same deal
OpenPricing
Hurdle Rates
Mon
Mon
Tue
Tue
Wed
Wed
RegionalOffice
Owner Hotel Brand
PropertyManagement
Collaborate Across the Hotel
21
Operations
Sales &Marketing Distribution
RevenueManagement
GM
Poll no. 4Whatmethodsareyouusingtodriveguest
loyalty?
WELCOME TO THE
INTERNET OF GUESTS
Today’s Undifferentiated Loyalty Isn’t Working
| Points| WIFI
| Points| Food| WIFI
| Points
| WIFI| Parking | WIFI
| Parking
| Points| WIFI
| Points| Parking| WIFI
The New Loyalty: Personalized Open PricingYour most profitable guests become direct customers for life
€195 €1811-1 rate
€199€1751-1 rate 1-1 rate Public rate
€0 €190Non-room spend
€240Non-room spendNon-room spend
Ted TengPresident and CEO
The Leading Hotels of the WorldLuxury hotel collection with morethan 400 hotels in 80 countries
HQ in New York City
Past Experience:PrimeOpusPartners,LP
Rate Rarity
▍ Selling at the same price not fair
▍ 25% margins vs. 10% commissions –who has more resources?
▍ High margin = High rate?
$149PERNIGHT $149PER
NIGHT $149PERNIGHT
What is the product?
Rate Integrity
▍ Key players: Consumers and suppliers▍ What does the consumer get?▍ More choices for consumers▍ Suppliers match inventory
to demand curve
Acquisition costs37%
20%
2009 2010 2011 2012
Commissionincrease
Revenueincrease
Control your destiny▍Lose control of distribution =
Lose control of pricing▍Hoteliers: Your inventory. Control it.
LoyaltyHow a loyalty program fits into your distribution strategy
Looking ahead…
Etienne FaisandierVP Revenue Management & Business Intelligence
Mövenpick Hotels & Resorts Upscale hotel brand and management company founded in 1973 HQ in Baar, Switzerland82 hotels, resorts and Nile cruisers
Past Experience:
Channel Overload
Regional pricing
LoyaltyHow a loyalty program fits into your distribution strategy
Revenue touchpoints
39
RevenueManagement
Sales &Marketing
RegionalOffice
Operations
GM
Owner
Distribution
Hotel Brand
PropertyManagement
Rate ParityHave recent rulings changed your approach?
Looking ahead…
Poll no. 5What is the future of rate parity?
Q & A
Thank you!
Send your questions and comments to [email protected]
Replay and presentation will be available on www.tnooz.com