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Industry meetings
HOTEL TECHNOLOGY SUMMIT21 March 2016
Riyadh, Saudi Arabia
Post event report
Organised by In partnership with In association with
INTRODUCTION
The Hotel Technology Summit concluded successfully on 21 March 2016 at
the Al Faisaliah Hotel. The summit was organised by Naseba in association with
Hospitality Financial and Technology Professionals (HFTP). Over 100 Chief
Executive Officers, Managing Directors, Chief Information Officers, General
Managers, Procurement and Revenue Management Directors met to discuss
their challenges and share their best practices.
Under the theme ‘Leveraging Technology. Enhancing guest experience.
Increasing profitability’, the agenda comprised of keynote presentations, case
study examples, panel discussions and interactive workshops.
I express my sincere gratitude to the delegates, speakers, sponsors and partners
who participated and contributed to the success of the initiative. Special
mention to:
Platinum sponsor: Cisco Systems
Gold sponsor: Arabian Sounds and Lights Co.
Silver sponsors: Nawatt FZE, Scent Company s.r.l, Alcatel-Lucent Enterprise
and Al-Futtaim Technologies.
Bronze sponsors: Infor Hospitality, Interlabz Technologies, Technology Leads
and SimpliVity
Chocolate partner: Gudrun Group
I welcome any feedback you may have to share about this initiative and
suggestions for our future editions. I look forward to successfully hosting you at
our other hospitality events in 2016 and beyond!
Sincerely,
Olga Gavrilova
Project Manager
Naseba
OVERVIEW Naveen Bharadwaj, Production Manager at Naseba, welcomed
the attendees and emphasised the hospitality industry’s rapid
transformation through the implementation of the most advanced
and cutting-edge technologies. Hatem Gasmi, Owner and Managing
Director at Auris Group of Hotels and the summit’s Chairperson,
highlighted the transformation of the entire hospitality industry in
the Middle East.
Mohammed Almojel, Chairman of the Tourism Committee at Riyadh
Chamber of Commerce & Industry (RCCI) underlined the important
role of implementing the up to date technology in the hospitality
industry to attract new visitors to the Kingdom.
David Henry, VP of Marketing, Sales and Distribution at Accor,
spoke about the technological impact on internal and external
communications, guest experience and hotel internal organization.
An interactive panel on how hotels can meet the expectations of
business and religious travellers attracted a lot of attention. The
presenters Hatem Gasmi, David Henry and Denis Sorin, President of
Hotel Operations at Dur Hospitality.
After the first panel discussion, Abdullah Alswaha, Deputy
General Manager at Cisco delivered a presentation on
«Hospitality transformation powered by digitization».
The second panel discussion revolved around disruptive
technologies for enhancing guest experience and offering
personalised services. The session was joined by Joe Rahim,
Development Manager at Riyada International Hotels & Resorts,
John Rees, Senior Director of Operations MENA at Marriott
International and Gabriel Karam, Channel Sales Director at
Alcatel-Lucent Enterprise.
During the 90-minute networking break, prescheduled and ad hoc
meetings were conducted between the delegates and the solution
providers, all based on the current and future technology needs of
the delegates.
Immediately after the break, the participants witnessed three highly
interesting interactive parallel workshops run by Sherif Ismail,
Business Development Manager at Cisco, Ismail Alkamal, Managing
Director at Nawatt and Paolo Persico, CEO at Scent Company.
Mohanad Abakar, Solutions Architect at SimpliVity, welcomed the
audience back and delivered a presentation on how a CIO can
refine operations and create enterprise-wide efficiencies to fund
innovation.
The third panel discussion of the summit elaborated on how
the implementation and convergence embracing of cloud-based
technologies, mobile applications and social platforms positively
impact hotels and provide additional platforms to attract and retain
customers. Syed Jalaludeen, Regional Director of Information
Technology at Hyatt International, Ahmed Abdel Raouf, Area
Director of Information Technology at Al Khozama Management
Company, Osama Al-Zoubi, Chief Technology Officer at Cisco and
Mohamed Gharib, Director of Information Technology at Burj Rafal
Hotel Kempinski. were the panellists.
The closing panel discussion hosted Austine Jarome, Director of
Purchasing at Al Khozama Management Company, Tarek Lotfy,
Regional Director of Revenue Management at Golden Tulip MENA
and Sam Achampong, General Manager at Chartered Institute
of Procurement and Supply MENA. The panellists explored the
technology innovations and IT solutions that are complimenting
revenue generation and procurement, and some of the leading
technologies and techniques supporting hospitality sales and
marketing.
The summit concluded with open business meetings.
BUYERS’ STATISTICS
COMPANY CATEGORY
BUDGET ALLOCATION LEVEL OF PURCHASING AUTHORITY KEY STAKEHOLDERS’ INVOLVEMENT IN PROCURING IT SOLUTIONS
TYPE OF HOTEL READINESS TO SOURCE SOLUTIONS
Hotel operators
Hotel owners
Consultants
Architect
0 - 3 months
3 - 6 months
6 - 12 months
12 months and above
5 Star
4 Star
3 Star
57% 53% 9%
38% 36% 41%
4% 11% 31%
1% 19%
35%29%
40%
14%
53% 62% 17%
8% 9%
29%
4%
Up to US$ 0.5M
US$ 0.5M - 2M
US$ 2M - 3M
US$ 3M and above
Decision maker
Influencer
Purchaser/buyer
CEOs
GMs
Procurement Heads
CIOs/Heads of IT
Mohammed Almojel speaking on the
importance of technology implementation in
the hospitality industry
Abdullah Alswaha briefing the audience
on “hospitality transformation powered by
digitization”
PHOTO GALLERY
“Technology for enhancing
guest experience and offering
personalised services” panel
discussion.
From left to right:
Joe Rahim, John Rees and
Gabriel Karam.
“Centralising IT and embracing
disruptive technologies (cloud,
mobile, big data)” panel
discussion.
From left to right:
Syed Jalaludeen, Osama Al-Zoubi,
Mohamed Gharib and Ahmed
Abdel Raouf.
One-to-one business meetings
One-to-one business meetings
One-to-one business meetings
One-to-one business meetings
Mohanad Abakar presents hyperconverged
hospitality solutions
Networking
BUYERS' LIST
COMPANY NAME COMPANY NAMEJOB TITLE JOB TITLE
AccorVice President Marketing, Sales and Distribution
Al Faisaliah Hotel IT Manager
Al Faredah General Manager
Al Hokair Group Director of Sales
Al Khozama Management Company Project Operations Director
Al Khozama Management Company Area Director of Information Technology
Al Khozama Management Company Director of Purchasing
Al Mashreq Boutique Hotel IT Manager
Al Massa Hotels Hotel Manager
Al Nimran Hotel General Manager
Al Rasheed Trading Sales and Marketing Manager
Al Saedan Real Estate Co.GM Real Estate Development
Al Saedan Real Estate Co. Projects Manager
Al Sawani for Trading Services Co. Sales and Marketing Manager
Al Seteen Palace Hotel General Manager
Aloft Hotels KSA Director of IT
Alwaha Palace Hotel Assistant General Manager
Anjum Hotels Information Technology Consultant
Anjum Hotels Assistant IT Manager
Archen Engineering Consultants Projects Director
Assila Investements IT Manager
Assila Investements Director of Operations
Auris Group of Hotels Owner and Managing Director
Awal Al-Qoutouf Trading Est Purchasing Manager
Bateel International LLC Deputy General Manager
Burj Rafal Hotel Kempinski Director of Information Technology
Carawan Al Fahad Hotel General Manager/Owner
Chartered Institute of Procurement and Supply MENA
General Manager
Consolidated Consultants Group Project Manager
Coral Al-Khobar Hotel ICT Manager
Crowne Plaza Riyadh Purchasing Manager
Crowne Plaza Riyadh Minhal Revenue Manager
BUYERS' LIST
COMPANY NAME COMPANY NAMEJOB TITLE JOB TITLE
Crowne Plaza Riyadh Minhal Technology Head
Delta Al Ghtha Marketing Head
Dhaliliyah/Najmatik Senior Project Manager
Dur Hospitality Chief Information Officer
Dur Hospitality President of Hotel Operations
Dur Hospitality Vice President - Projects Department
EFCO Technical Manager
Executives Hotel Financial Controller
Executives Hotel Operations Manager
Golden Orchid IT Manager
Golden Tulip MENA Regional Director of Revenue Management
Green Oaks Trading Executive Director
Guest And Conference Palaces Area Director of Technology - Palaces
Hilton Garden Inn Riyadh Olaya Food and Beverage Director
Hilton Riyadh Cluster Financial Controller
Hilton Worldwide Cluster Director of Sales
Holiday Inn Olaya Revenue Director
Holiday Inn Olaya General Manager
Holiday Inn Riyadh Izdihar Revenue Manager
Holiday Inn Riyadh Izdihar General Manager
Hyatt International Regional Director of Information Technology
Hyatt Regency Riyadh Olaya Director of Rooms
Hyatt Regency Riyadh Olaya General Manager
Hyatt Regency Riyadh Olaya Director of Finance
Hykal Consultant Senior Project Manager
Intercontinental Hotel Material Manager
Intercontinental RiyadhArea Director of Sales and Marketing and Revenue Management
Intercontinental Riyadh Area Technology Manager
Intour IT Manager
Intour Hotel General Manager
Kellek Hala Trading Company CEO
Kholood Est Projects Head
BUYERS' LIST
COMPANY NAME COMPANY NAMEJOB TITLE JOB TITLE
Madareem Company IT Manager
Madareem Crown Hotel Sales and Marketing Director
MBAC Contracting and Trading Est Vice President
Mena Hotel Riyadh Director of Sales
Mena Hotel Riyadh General Manager
Mercure Value Hotel IT Manger
Mercure Value Hotel General Manager
Mohammed Andelziz Al-Rajhi Endowments Chief Information Officer
Movenpick Hotel Riyadh Financial Controller
Movenpick Hotel Riyadh Revenue and Distribution Manager
Movenpick Hotel Riyadh IT Manager
Movenpick Hotel Riyadh Director of Sales and Marketing
Naga Architects Project Architect / BIM Coordinator
Nahaz Investment Project Manager
Narcissus Hotel And Residence Riyadh Director of Sales And Marketing
Narcissus Hotel Riyadh Revenue and Reservations Director
Nobu Hotel Riyadh General Manager
Nobu Hotel Riyadh Lhw Director of Sales And Marketing
Nobu Riyadh Hotel Revenue Manager
Novotel Dammam Director of Sales And Marketing
Novotel Riyadh Al Anoud & Novotel Suites Riyadh Dyar
General Manager
Novotel Suite Riyadh Olaya Director of Sales
Novotel Suite Riyadh Olaya General Manager
Otaishan Consultant Engineers Projects Manager
Otaishan Consulting Engineers Vice CEO
Othaim Investment and Real Estate Development Co.
Vice President IT
Panorama Gulf Group General Manager
Plaza Inn Hotel Hotel Manager
Plaza Inn Hotel Hotel Manager
Plaza Inn Hotel Group IT Manager
Qadeebi Sons Real Estate Investment Company
Hotel Development Head
Marriott International Senior Director of Operations MENA
BUYERS' LIST
COMPANY NAME JOB TITLE
Qadeebi Sons Real Estate Investment Company
General Manager
Quiet Dreams Company CEO
Radisson Blu Hotel Riyadh Cluster IT Manager
Ramada Riyadh General Manager
Rand By Wandalus Hotel Reservation Director
Riyada Hotels And Resorts Country Development Manager
Riyada International Hotels & Resorts Development Manager
Riyadh Marriott Hotel and Marriott Executive Apartments
IT Manager
Saudi Consulting Services Project Manager
Saudi Consulting Services Senior Architect Project Manager
The Business Boutique Hotel IT Coordinator
The Business Boutique Hotel CEO
The Ritz-Carlton Riyadh Director Revenue Management
The Riyadh Chamber of Commerce & Industry
Chairman of Tourism Committee
Tiara Hotel Director of Sales and Marketing
Vivienda Hotel Villas General Manager
The event in Riyadh, KSA was a
big success for us. It helped us to
explore new markets and meet
quality potential customers.
Marketing our product and
exposing our brand to the key
decision makers has never been
easier. The one-to-one meetings
were the key take away for us.
I really appreciate your hard work
in organizing this event. The
timely follow-up and the onsite
support were marvellous. You are
a great team and please keep up
this great work.
VP-Partner & Customer
Engagement
Interlabz Technologies
Summit was been a great
opportunity to connect and
collaborate with a lot of decision
makers within the hotel industry.
We met many key customers.
General Manager
Cisco Systems
Naseba staff were very well
organised and helped us to the
maximum extent. The event
was successful for us.
Executive Manager
Technology Leads
This truly is better than
regular exhibitions and
conferences. We will definetly
consider participating again.
Chief Executive Officer
Nawatt FZE
Lots of high level
attendees. One to one
meetings is great idea. Very
satisfied.
Brand Manager
Scent Company
Very good event with good
quality local KSA attendees and
decision makers. I appreciate
the interest of the attendees
and the introduction made
by Naseba staff.
VP Sales
Infor Hospitality
Majority of the attendees were
decision makers and key
influencers. We are confident of
doing business very soon.
Manager - Corporate
Solutions EROS Electricals
SPEAKERS
ABDULLAH AL-SWAHA Deputy General Manager, Cisco Saudi Arabia
AHMED ABDEL RAOUFArea Director of Information Technology, Al Khozama Management Company
AUSTINE JAROMEDirector of Purchasing, Al Khozama Management Company
DAVID HENRYVice President Marketing, Sales and Distribution, Accor
DENIS SORINPresident of Hotel Operations, Dur Hospitality
GABRIEL KARAMChannel Sales Director, Alcatel-Lucent Enterprise
HATEM GASMI Managing Director, Auris Group of Hotels
ISMAIL ALKAMALChief Executive Officer, Nawatt
JOE RAHIMDevelopment Manager, Riyada International Hotels & Resorts
JOHN REESSenior Director of Operations MENA, Marriott
MOHAMED GHARIBDirector of Information Technology, Burj Rafal Hotel Kempinski
MOHAMMED ALMOJELChairman of Tourism Committee, Riyadh Chamber of Commerce & Industry (RCCI)
SPEAKERS
MOHANAD ABAKARSolutions Architect, Simplivity
OSAMA AL-ZOUBIChief Technology Officer, Cisco
PAOLO PERSICOChief Executive Officer, Scent Company
SAM ACHAMPONGGeneral Manager, Chartered Institute of Procurement and Supply MENA
SYED JALALUDEENRegional Director of Information Technology, Hyatt International
TAREK LOTFYRegional Director of Revenue Management, Golden Tulip MENA
Naseba brought hospitality
professionals together to
exchange ideas to help develop
standards and find solutions.
Conference arrangements were of
very high quality. The quality of
speakers and presenters was good.
Director Operations
Assila Investments (Hospitality
Division)
Very well organised
event, professionally
handled in all areas.
Revenue Manager
Holiday Inn Olaya Riyadh,
Intercontinental Hotel Group
Topics were good. Venue was
very conducive for learning.
Food was great.
IT Manager
Al Faisaliah Hotel
The event was highly
beneficial and I’m glad that
we were able to collectively
add value to the summit.
CIO
Awqaf Alrajhi
Summit was excellent!
Area Director of Information Technology
Al Khozama Management Company
Good networking
opportunities in a relaxed
atmosphere where people
are prepared to really listen.
This is the place to go to
form new partnerships in
the field.
Revenue Manager
Crowne Plaza Riyadh Minhal
SPONSORS AND PARTNERS
Association sponsor
Bronze sponsor
Platinum sponsor
Gold sponsor
Silver sponsor Silver sponsorSilver sponsor
Bronze sponsor Chocolate partnerBronze sponsor
SPONSORS AND PARTNERS
Media partner Media partner
Media partner
Knowledge partner
Media partner Media partner
Official hospitality magazine
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ABOUT NASEBA
CONTACTS
Naveen BharadwajProduction Manager
Olga GavrilovaProject Manager
Elsa MellacEvent Coordinator
Charan VargheseDelegate Account Manager
CONTACT INFORMATION
NASEBA
Boutique Villa No 5, Dubai Media City
Dubai - United Arab Emirates
P +971 4 367 1376
F +971 4 367 2764
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