Housekeeper & Cleaner Job Description & Person Specification – March 2020

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Housekeeper & Cleaner Job Description & Person Specification March 2020

Housekeeper & Cleaner Job Description & Person Specification – March 2020

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| Terms and Conditions Job Title: Housekeeper & Cleaner

Accountable to: Facilities Manager & Housekeeping Supervisor

Location: Woodrow High House, Amersham, Buckinghamshire, HP7 0QG

Salary: £8.72 per hour, in line with NLW

Hours: 11 hours per week – there is the option to increase hours

Pension: In line with auto-enrolment regulation, you will be enrolled in a pension scheme with The People’s Pension if eligible. Your contribution will be set by legislation. This is currently 4% and London Youth will make contributions of 4% also.

| Additional Benefits Include

• Generous holiday - 31 days per annum plus 8 bank holidays, prorate for part-time staff • Catered meals provided while working, when the kitchen is serving young people in residence • Uniform provided • Access to Employee Assistance Programme • Free onsite parking

| How to Apply

Read the full Job Description & Person Specification that outlines the expectations of this role in detail. If this sounds like you, please ensure you meet the eligibility criteria before you apply. To apply, submit all of the following via email to woodrow.recruitment@londonyouth.org with the subject line Housekeeping Supervisor Application: • Your comprehensive CV • A covering letter indicating how your experience meets the requirements of the Person Spec • Declaration of Criminal Convictions and Equal Opportunities Monitoring Form Interviews: Applications will be considered upon receipt and only those that satisfy the criteria will be shortlisted and invited to interview. We are unable to respond to every application submitted – if you have not been invited to an interview within 14 working days of submitting your CV and supporting statement, please consider your application unsuccessful at this time. London Youth embraces equality, diversity and inclusion. We are committed to the ongoing development and building of a team that values and represents a variety of backgrounds, perspectives and skills. If you would like to ask any questions about the role or process do feel free to ring 01494 433531 and ask for the Head of Centre, Asti.

Housekeeper & Cleaner Job Description & Person Specification – March 2020

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| About Woodrow High House

Located in the Chilterns, Woodrow High House is a 26-acre site made up of a Grade II listed manor house dating back to the mid-1600s, boasting a 120-bed Outdoor Learning Centre and Leisure Centre complete with swimming pool, sports hall, 3G astroturf pitch and mountain bike track. London Youth has owned and operated Woodrow since 1945, delivering memorable experiences for over 8,000 children and young people each year. The sports facilities are used by house guests and the local community. The pool is used by private hire local community groups, house guests, and hundreds of children who attend our swim school each week.

| The Woodrow Team The Housekeeper & Cleaner will work closely with the Housekeeping Supervisor to ensure the site’s buildings are maintained and safe for the circa 50 staff and 8,000+ guests who use our facilities. This role reports into the Housekeeping Supervisor and works alongside a team of three part-time housekeepers.

| The Housekeeper & Cleaning Role

We are looking for someone enthusiastic, motivated, and customer focused. Your role is essential in maintaining the highest of cleaning standards of Woodrow High House by ensuring daily housekeeping operations run smoothly. You are part of the frontline team responsible for the overall cleanliness of the site’s buildings and delivery of an outstanding customer experience. This role is hands-on and will include day to day housekeeping tasks; cleaning of the building’s communal areas, guest bedrooms and bathrooms; as well as preparation of bedrooms for arriving residential groups.

| Role Description – Main Housekeeping & Cleaning Duties Assist in the daily cleaning and preparation of rooms, bathrooms and communal areas Ensure seasonal deep cleans take place, working closely with the operations team to identify

appropriate times to carry this essential work out Keep work areas tidy, safe and report any hazard, accident, loss or damage to management Adopt safe and hygienic working best practices by complying with relevant legislation, including The

Health and Safety at Work Act and COSHH Regulations Support events for VIP’s or for London Youth Leadership and Senior Team as required Deliver the highest standards of customer service at all times and meet all guest interactions and

requests with friendly efficiency, politeness and courtesy Any other housekeeping/ laundry duties as may be required from time to time

| Person Specification

| Essential Experience, Knowledge & Skills

Experience working as a housekeeper or cleaner within a similar operation Experience working in a customer facing environment Working knowledge of housekeeping health & safety best practices and related legislation Computer literate and comfortable using the Microsoft Office suite desirable

| Essential Personal Attributes

Customer centric mindset with exceptional customer service skills Outstanding attention to detail, focussed on the best possible customer experiences A composed demeanour with the ability to keep calm under pressure and solve problems and

emergencies when they arise with staff and/ or guests Self-motivated with a positive attitude, impeccable work ethic and keen willingness to develop Flexible approach to work shifts, able to work occasional evenings, weekends, bank holidays

Cherry Lane, Amersham, HP7 0QG

www.woodrowhighhouse.org @WoodrowHH @WoodrowHighHouse @WoodrowHH