housekeeping - administrators

8/9/2019 Housekeeping - Administrators

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ARAVIND EYE CARE SYSTEM

A R A V I N D E Y E H O S P I T A L& Postgraduate Institute of Ophthalmology

Madurai, India

ARAVIND EYE CARE SYSTEM

A R A V I N D E Y E H O S P I T A L& Postgraduate Institute of Ophthalmology

Madurai, India

Housekeeping Management inHousekeeping Management inHospitalsHospitals

G. Krishna VeniG. Krishna Veni


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A R A V I N D E Y E C A R E S Y S T E MA R A V I N D E Y E C A R E S Y S T E M

OverviewonHousekeepingOverviewonHousekeeping

DepartmentDepartmentHistorical PerspectiveHistorical Perspective

Underdirection of wardnurseUnderdirection of wardnurse

The concept of Housekeeping was not clearThe concept of Housekeeping was not clearModern PerspectiveModern Perspective

Psychological Impact of patientsPsychological Impact of patients

Improved hygienic practices and better sanitaryImproved hygienic practices and better sanitaryconditions have a direct relationship to the postconditions have a direct relationship to the postoperative complications.operative complications.

Underdirection of HousekeepingdepartmentUnderdirection of Housekeepingdepartment

Members of HK department are experts in cleaningMembers of HK department are experts in cleaningand organizing in house activitiesand organizing in house activities


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The housekeepingdepartmentsThe housekeepingdepartmentswork has advanced rapidly inwork has advanced rapidly inrecent years and requires not onlyrecent years and requires not onlyknowledge of technical skills butknowledge of technical skills butalso anunderstanding of thealso anunderstanding of the

Tools of managementTools of management


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PrinciplesofmanagementPrinciplesofmanagement

Plan, organize, coordinate, controlPlan, organize, coordinate, controland monitor all the housekeepingand monitor all the housekeeping

activities in hand for effectiveactivities in hand for effectiveutilization of resourcesutilization of resources


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HousekeepingHousekeeping -- DefinitionDefinition

Housekeepingis defined astheHousekeepingis defined asthe

pro

vision

of

ap

ro

vision

of

aclean,

comfo

rtabl

ean

dclean,

comfo

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safeenvironmentsafeenvironment forthepatients andforthepatients and

publicin a hospital setuppublicin a hospital setup


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AimsofhousekeepingAimsofhousekeeping

departmentdepartmentyy Achieve the maximum efficiency possible in the careAchieve the maximum efficiency possible in the care

and comfort of the patients and in the smooth runningand comfort of the patients and in the smooth runningof the hospital.of the hospital.

yy Establish a welcoming atmosphere and a courteous,Establish a welcoming atmosphere and a courteous,

reliable service from staff of all departments.reliable service from staff of all departments.yy Ensure a high standard of cleanliness andgeneralEnsure a high standard of cleanliness andgeneral

upkeep in all areas.upkeep in all areas.

yy Train, control and supervise the staff of housekeepingTrain, control and supervise the staff of housekeepingdepartment.department.

yy

Establish a good working relationship with otherEstablish a good working relationship with otherdepartment.department.yy Ensure that safety and security regulations are madeEnsure that safety and security regulations are made

known to all staff of the hospital.known to all staff of the hospital.


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ResponsibilitiesofResponsibilitiesof

Housekeeping DepartmentHousekeeping Departmentyy Daily cleaningDaily cleaning

yy Periodic cleaningPeriodic cleaning

yy Trash andgarbage removal including proper hospitalTrash andgarbage removal including proper hospitalwaste disposalwaste disposal

yy Discharge cleaningDischarge cleaning

yy Exterminating bugs and pestsExterminating bugs and pests

yy Preventing spread of infectionPreventing spread of infection

yy Safety and security of the hospitalSafety and security of the hospitalyy Creating healing environmentCreating healing environment

yy GardeningGardening

yy InteriordecorationInteriordecoration


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Organization ChartOrganization Chart

ADMINISTRATOR

HOUSEKEEPINGMANAGER

HOUSEKEEPER

SANITORY

WORKERGARDENAR


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OrganizingHousekeepingOrganizingHousekeeping

DepartmentDepartmentyy LocationLocation

yy Facility & space requirementFacility & space requirement Storage areas (e.g. under staircase)Storage areas (e.g. under staircase) Cupboards with locksCupboards with locks

Notice boardsNotice boards

yy Management information systemManagement information system Registers (attendance, asset,...)Registers (attendance, asset,...)

Forms (Indent, requisitions,)Forms (Indent, requisitions,) Asset list (equipment, materials..)Asset list (equipment, materials..)

Checklist (Quality, Maintenance..)Checklist (Quality, Maintenance..)


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Recruitment and staffingRecruitment and staffing

Tapping the right sourceTapping the right source

Interview processInterview process

Selection processSelection process

GroomingGrooming

Personal HygienePersonal Hygiene

HonestyHonesty

Courtesy tact & diplomacyCourtesy tact & diplomacy


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OrientationOrientation

yy The organization and brief outline of the hospitalThe organization and brief outline of the hospital

yy Information regarding condition of service, pay,Information regarding condition of service, pay,etc.etc.

yy Information regardinggrooming, hygiene,Information regardinggrooming, hygiene,courtesy, safety, security, etc.courtesy, safety, security, etc.

yy Rules like dress code, hours of work, leaveRules like dress code, hours of work, leavepolicies and procedure, lunch hours, etc.policies and procedure, lunch hours, etc.

yy Hospital tourHospital tour

yy Observing Equipments and supplies used in theObserving Equipments and supplies used in the

housekeepingdepartmenthousekeepingdepartmentyy Observing cleaning procedures doneObserving cleaning procedures done


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TrainingTraining

yy Methods of supervisionMethods of supervision

yy Housekeeping procedures like sweeping,Housekeeping procedures like sweeping,mopping,dusting workmopping,dusting work

yy Equipments and supplies, when to use and howEquipments and supplies, when to use and howto use, amount to use and care of the equipment.to use, amount to use and care of the equipment.((Attach equip.. usageAttach equip.. usage))

yy Refresher trainingRefresher training

During lean periodsDuring lean periods

Newer techniques/methodsNewer techniques/methods

Practical trainingunder supervision forPractical trainingunder supervision forquality improvementquality improvement


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QualitiesofthehousekeeperQualitiesofthehousekeeper

yy Basic knowledge of health care sanitationBasic knowledge of health care sanitation

yy Ability to plan, administer, anddevelop allAbility to plan, administer, anddevelop allphases of a comprehensive housekeepingphases of a comprehensive housekeeping

programprogramyy Ability to assign, supervises, and evaluatesAbility to assign, supervises, and evaluates

the work of subordinatesthe work of subordinates

yy A pleasant personalityA pleasant personality

yy An interest in people and tact in handling themAn interest in people and tact in handling them


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Inter departmental relationshipInter departmental relationship

yy Maintenance departmentMaintenance department (electricity,(electricity,plumbing, carpentry, civil)plumbing, carpentry, civil)

yy StoresStoresyy LaundryLaundry

yy SecuritySecurity

yy NursingNursingyy OtherdepartmentsOtherdepartments


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Management IssuesManagement Issues

Effective communicationEffective communication

Absent of responsible personAbsent of responsible person

Work AllocationWork Allocation

Conflicts ManagementConflicts Management

Time ManagementTime Management


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HousekeepingpracticesinkeyHousekeepingpracticesinkey

working areasinhospitalsworking areasinhospitalsyy Out Patient Department andOut Patient Department and

Clinical areaClinical area

yy Operation TheaterOperation Theater

yy WardWard

yy LaboratoryLaboratory

yy Office areaOffice area

yy Sanitary areaSanitary area

yy Outside areaOutside area


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CommonHousekeepingCommonHousekeeping

practicesinkeyworking areaspracticesinkeyworking areasyy Systematic cleaning operationsSystematic cleaning operations Year calendarYear calendar

yy Basic work proceduresBasic work procedures

yy Control of odors, pests, rodent & animal controlControl of odors, pests, rodent & animal control

yy

Waste disposalWaste disposal methods and proceduresmethods and proceduresyy Safety regulationSafety regulation Accident, fire, electricalAccident, fire, electrical

yy Care of furnitureCare of furniture

yy InteriordecorationInteriordecoration

yy Storage procedure forused equipmentsStorage procedure forused equipments


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Managing Sanitary WorkersManaging Sanitary Workers

yy Workers under housekeepersWorkers under housekeepers

yy work distribution for male and female workerswork distribution for male and female workers

yy Recruitment and selection procedureRecruitment and selection procedure

Nearby areasNearby areas Different areas & familiesDifferent areas & families

Physical appearancePhysical appearance

Age mixAge mix

yy Effective supervisionEffective supervision

yy Handling the difficult workerHandling the difficult workeryy Effective communicationEffective communication

yy Performance evaluationPerformance evaluation


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Retaining SanitaryRetaining Sanitary

WorkersWorkersyy Nutritious snacksNutritious snacks

yy Providing free lunchProviding free lunch

yy Free uniformFree uniform

yy

Free medical facilitiesFree medical facilitiesyy Recreation (tours, movies etc.)Recreation (tours, movies etc.)

yy Sick leaveSick leave

yy Change their shifts if they have any acceptableChange their shifts if they have any acceptablereasonreason

yy

Help them if they require money for EmergencyHelp them if they require money for Emergencyyy Help them to educate their childrenHelp them to educate their children

yy Bonus for 100% attendanceBonus for 100% attendance


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Challenges ..Challenges ..

yy Routines need to be planned so that theyRoutines need to be planned so that theydo not inconvenience doctors,nurses,do not inconvenience doctors,nurses,visitorsvisitors

yy Cleaning has to be consistent, suitable inCleaning has to be consistent, suitable inconjecture with nursing procedures, e.g.conjecture with nursing procedures, e.g.bed making before vacuum cleaningbed making before vacuum cleaning

yy Agreaterneed for flexibility and theAgreaterneed for flexibility and theability to adjust to interruptionsability to adjust to interruptions


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yy Methods & equipment requireMethods & equipment requirespecial attention so as to preventspecial attention so as to prevent

crosscross -- infectioninfectionyy The noise is of more importanceThe noise is of more importance

than elsewhere.than elsewhere.


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yy Greater variation indifferent workGreater variation indifferent workmethods and standards indifferentmethods and standards indifferentareas, exampleareas, example -- operating theatres,operating theatres,

wards and visitors loungewards and visitors lounge(( standards of cleanlinessstandards of cleanliness))

yy The need for check cleaning, that is theThe need for check cleaning, that is thefrequent refrequent re--doing of cleaning tasks, indoing of cleaning tasks, inheavy use areas e.g. Mopping of floors,heavy use areas e.g. Mopping of floors,cleaning of toilets and wash basins.cleaning of toilets and wash basins.((frequency of cleaningfrequency of cleaning))


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Laundry ServicesLaundry Services

yy Itis a centralized functioncomingundertheItis a centralized functioncomingunderthe

housekeeping departmenttakingcareofallhousekeeping departmenttakingcareofall

activitiesfrompurchaseto linenactivitiesfrompurchaseto linen

managementto laundrytocondemnationmanagementto laundrytocondemnation

yy Linen Managementwill vary based ontheLinen Managementwill vary based onthe

climate,culture,systems and procedureofclimate,culture,systems and procedureof

theindividual organizationtheindividual organization


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Hospital cango forHospital cango for

yy Inside laundry servicesInside laundry services -- with adequatewith adequate

machineriesmachineriesyy Inside laundry servicesInside laundry services Manual wash byManual wash by

dhobidhobi

yy Outside laundry servicesOutside laundry services On contractOn contract

basisbasis


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Functionsof laundry departmentFunctionsof laundry department

yy Collection or receiving soiled and infected linenCollection or receiving soiled and infected linen

yy Processing solid linen through laundryProcessing solid linen through laundryequipment. This includes sorting, sluicing andequipment. This includes sorting, sluicing anddisinfecting, washing, extracting,drying,disinfecting, washing, extracting,drying,

conditioning ironing, pressing and foldingconditioning ironing, pressing and foldingyy Inspection and repair ofdamaged articles, theirInspection and repair ofdamaged articles, their

contamination and replacementcontamination and replacement

yy Distributing finished linen to the respective userDistributing finished linen to the respective userdepartmentsdepartments

yy Maintenance and control of active and backMaintenance and control of active and back--upupinventions and processed lineninventions and processed linen

yy Maintaining all type of registersMaintaining all type of registers


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Organizing laundry departmentOrganizing laundry department

yy Manpower requirementManpower requirement

yy Duties and responsibilities of linen inDuties and responsibilities of linen in -- char gechargehousekeepershousekeepers

yy Recruitment and selection ofdhobiRecruitment and selection ofdhobi

yy Management information systemManagement information systemyy EquipmentsEquipments selection, careselection, care

yy LinenLinen selection, care, stain removal procedureselection, care, stain removal procedure

yy Work procedureWork procedure

yy

Stain removal procedureStain removal procedureyy Management issuesManagement issues


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TipsTips

yy Stock the linen materials in 1:3 ratioStock the linen materials in 1:3 ratio

yy Each day the bed sheet is dusted and the sideEach day the bed sheet is dusted and the side

is changed when the bed is made. This wayis changed when the bed is made. This way

both sides of the sheet is used. On the thirddayboth sides of the sheet is used. On the thirddaythe bed sheet is changedthe bed sheet is changed

yy Use all faded anddamaged fabrics fordustingUse all faded anddamaged fabrics fordusting

and cleaning windows, furniture etcand cleaning windows, furniture etc


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OtherhousekeepingknowledgeOtherhousekeepingknowledge

yy Innovative anddecorative tasks likeInnovative anddecorative tasks likeflower arrangements and pot decorationflower arrangements and pot decorationetc.etc.

yy GardeningGardeningyy Arrangingdinner, tea forguestsArrangingdinner, tea forguests

yy Arranging rooms for conferences,Arranging rooms for conferences,meetingsmeetings

yy Functional arrangementsFunctional arrangements


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ConclusionConclusion

The housekeepingdepartment is a nonThe housekeepingdepartment is a non--revenuerevenue--producing service department inproducing service department inthe hospital. A poorly rundepartmentthe hospital. A poorly rundepartment

results in money needlessly spent andresults in money needlessly spent andcreates a negative impression on patients,creates a negative impression on patients,visitors and staff, which will adversely affectvisitors and staff, which will adversely affecttheir perception of the quality of caretheir perception of the quality of care

provided by the hospital.provided by the hospital.

housekeeping - administrators

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