how a basic qmatic system works - patient flow management
DESCRIPTION
Qmatic is by far the largest and most successful global manufacturer and supplier of modern queue management systems. Our system puts you in control of your customer’s experience. It allows you to define the way your team will handle customers when they visit your branch – any of your branches. It allows your whole organisation to work in harmony – no matter how large or complex it is. A Queue Management system from Qmatic helps you organize your queues by providing visitors with virtual and linear queuing solutions, booked appointments or more sophisticated methods like mobile apps and SMS messages.TRANSCRIPT
HOW A QMATIC SYSTEM WORKS- Basic Patient Flow Management
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Patient proceeds to the self service kiosk The kiosk issues a unique ticket Directed to sit and wait until called
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When the next counter is ready..
NEXT
..the attendant calls forward the next patientusing our on-screen queuing application
32 3 4
1
NowServing
Displays in the lobby flash the ticket number and counter
The patient is served at the counter The transaction is completed
Qmatic 2400 Commerce Avenue, Building 1100, Suite 100, Duluth GA 30096Phone: (800) 852-6768 E-mail: [email protected] Web: www.qmatic.com
Managers generate and analyze reports to improve operational efficiency
PFM - Our methodology for managing patient flow
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experiences
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Please take
your ticket