how a fortune 500 payments executive increased sales close ratios by 250%
DESCRIPTION
Learn how a Fortune 500 payments executive increased sales close ratios by 250% by making it easier for customers to apply.TRANSCRIPT
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How a payments executive increased sales close ratios by 250%
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Their boarding process lost sales
because it was slow
Now it wins accounts because it’s lightning fast
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They solved a front line sales problem.
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“[We need] an easier, speedier onboarding process.
We just need to get our customers setup as quickly as possible because it means we make commission quicker as
well.” - Telesales agent, top-five payments acquirer
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Their old process took two weeks to onboard a customer. Look familiar?
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Now they move customers through application, validation and approval
in 15 minuteswith
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They connected their CRM, underwriting platform, and other IT with automated ID verification
and credit score services.
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Real world results: 96% reduction in time to onboard a customer
So their team can process
more applications.
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Make your product easier to buy than your competition, or you will find your customers buying from them, not you.”
- Mark Cuban
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Now customers return applications in 4 hours, instead of 14 days.
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“We can now, while that merchant is on the phone… get the
documentation out to them. And I think the fastest we have ever had a document returned was within thirty
minutes. And that’s fantastic.”- Head of SME Telesales, top-five payments acquirer
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Rapid Customer Onboarding for the electronic payments industry
Check out the next slide to hear about Rapid Customer Onboarding from Global Payments UK
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Rapid Customer Onboarding for the electronic payments industry