how automated business process validation ensures success ... · how automated business process...

How Automated Business Process Validation Ensures Success in SAPDean Robertson - Worksoft

2© 2014 Worksoft, Inc. www.worksoft.com

What is Business Process Validation?

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21st Century Enterprise Application Landscape

ERP

CRM

SRM

SCM

PLM

Enterprise

Portal

SAP BusinessObjectsTM

SAP HANA®

Mobile

EPM (BPC)

Adobe Flex

http://www.google.com/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=Dahds4I1bTO-HM&tbnid=L0I6PaUoPv-PqM:&ved=&url=http://saphack.wordpress.com/&ei=J-QGUYuTKsqY2AWuvoG4AQ&bvm=bv.41524429,d.b2I&psig=AFQjCNF12iow1kEq5b7LvrdnAxn-6Cbong&ust=1359492520023440

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© 2014 Worksoft, Inc. 4

Constant Change = Exponential Testing Complexity

x x

Applications and

Technology

Devices and

Platforms

Business Process

Variations


Enterprise Business Processes


The Challenge:

Trying to solve a 21st Century Problem with 20th Century thinking

Complexity/Change

Effo

rt/C

ost

Test Automation

ToolsManual Testing


Testing Pain

• Testing complexity is restricting business agility and innovation

• Inability to fully test leaves vulnerability to system failure

• A slower response to market/economic conditions than competitors

• Business and IT collaborate less

• Increasing audit and compliance challenges

• Agile development needs agile testing


The Answer:

Solve a 21st Century Problem with 21st Century thinking

Complexity/Change

Effo

rt/C

ost

Test Automation

Tools

Worksoft

Certify

Manual Testing


The Worksoft Difference

21st Century Technology for a 21st Century Problem

Can be used by business users

No programming skills required

Simple

Automate 60-70% of core business processes in 90 days or less

Rapid ROI

Fast

High resilience to changes

Simple maintenance

Resilient

True end-to-end business process validation Cross technologies and platforms

Multi-type of testing

Complete


Enterprise Business Processes


Enterprise Business Processes Validation


Strong Adoption

Danish

Defense

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CITRIX: A leader in mobile workspaces, providing virtualization,

mobility management, networking and cloud services

• BTS Landscape

Cloud based SaaS applications (SFDC, Marketo, Callidus)

Data Centre Hosted (SAP,MDM,BI)

Custom Web Applications

• BTS Customers Include:

Marketing

Sales & Channel ops

Back Office

Finance

Citrix Business Technology Solutions


Citrix - The Results

• Improved business confidence in BTS capabilities.

• Demonstrated a substantial ROI

• Generated even more demand for their services.

• Increased operational efficiency.

• Expanding the testing coverage with automation served to reduce reliance on SMEs,

• Enabled SMEs to utilise their time more effectively on higher value activities.

• Improved business agility.

• Innovation and technology solutions delivered faster due to reducing testing time.

• Cost savings.

• UAT burden on business users was reduced

• More system defects were caught earlier.

• Mitigated technology risk & improved quality

• Reduced production defects

• Fewer problems for business users

• Better business execution for Citrix.

“A key strength of the Worksoft Certify platform is its ability to validate business processes across Citrix’ complex enterprise

application landscape, which includes both SAP and non-SAP systems such as in-house built, custom applications”

Moazzam Naim, Sr. QA Manager


Metso: A global supplier of technology, automation and services

to customers in the mining, construction, and oil and gas

industries.

SAP ERP in 25 Countries

• Monthly and quarterly SAP updates

Manual test execution

• Typical monthly test pack for one module (SD):

44 tests each with 28 variants

90 Hours of SME time

Selected Worksoft Certify in May 2014

Metso


Automation Objectives.

• Automate 80% to 90% of their end-to-end business process validations

Currently ~50%

• Move to “lights-out” testing over-night for daily business process validation

Integrated with SAP Solution manager

Dramatic reduction in manual effort.

• Certify automation is approximately 97% faster than their manual approach

• November release across 7 modules will save 300 Hours of testing

Risk Mitigation benefits.

• Comparison of Manual vs. Certify test results show poor quality of manual results.

• Significant reduction in risk of change

Increased agility and competitiveness.

• Testing performed more frequently and whenever needed.

• Increased agility to respond to business requirements.

• Increased competitiveness.

Metso - The Results

“A key learning of the project has been to understand how important testing truly is in order to deliver (technology) changes to

the production environment in a safe manner.” Krista Männistö - SAP Configuration Manager


“Within three months, we’ve been able to automate more than 70 percent of our

critical business processes” - Jeff Duly, Dow Corning

“Tests that take 60 days, we could automate in a few hours. It doesn’t only work with

SAP – it works across boundaries.” - Kari Colombo, Kimberly-Clark

“Our biggest highlight is how much time we’re saving. We figure we’re saving 73

hours of our business analyst time during each of our iterations of formal test events.”

- Deborah Willoughby, Coca-Cola

“It [Certify] allows us to be more agile..” - Lori Etelamaki, Kraft Food Group

“Does Worksoft reduce the risk of deploying new technology? Absolutely.” - Lisa

Turnquist, Medtronic

“I can’t have 300 people continuously testing …… and not selling toothpaste!

That was our ultimate goal – to get the business out of the business of testing” -

Warren Kaufman, Colgate-Palmolive

Customer Quotes


Staff Efficiency

48%

54,844 hours per year

Time Savings

$4M Annual

in quality assurance

Busines

s

Total Value of Worksoft Certify®

Benefits$11.4M

Net Present Value

of Worksoft Certify®

43%

Quality & Risk Mitigation

Customer &User Impacting

Defects

Fewer

FasterProjects

1 Year Payback Period

2014 IDC Worksoft Customer Survey and ROI Analysis

Customers Surveyed: Averages

• 19,557 SAP® users

• 34,273 employees

• $19.5 billion in revenues

• 317 end-to-end business

processes validated with

Worksoft Certify®

That’s every year

Less Oops. More

Success.

5.3 Weeks

Agility & Innovation

38% Shorter Testing Cycle Times

Proven Benefits

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