how do you go from 60 sap touch points to less than 20?

Slide 1© 2010 Synactive, Inc. www.GuiXT.com
How Do You Go From 60 SAP Touch Points to Less Than 20?
Host Speakers: Dan Nunes, Synactive
Rumi DeSilva, Synactive
© 2010 Synactive, Inc. www.GuiXT.com
• SAP Order Management Team Lead, Ecolab, Inc.
• Customer Presentation • GuiXT ACCESS: New Smart Device Solution • Questions & Answers
• Embedded in SAP • Certified by SAP for NetWeaver Portals • No backend code changes • Do it faster with fewer resources • Minimize risk • Maximize your SAP ERP
What is GuiXT?
• Project cost • Productivity • Calculating ROI Productivity
ROI
Cost
How Do We Improve Usability?
• Remove distractions and confusion • Consolidate and optimize data entry • Use familiar terms • Images to aid identification • Instructions for complex or seldom used
procedures
Offline
MobileWebUI
Developer
• Ten years of SAP experience • Three years at Ecolab, Inc.
• A global leader in cleaning, sanitizing, food safety and infection control products and services
Sandip Borkar SAP CRM & SD Team Lead
Content • About Ecolab • SAP Module @ Ecolab GCS division • SAP CRM process flow • Problem we are trying to solve • What are available solution? • Why we selected GuiXT? • Project phase & resources • Pre - GuiXT screens • Key GuiXT feature utilize • Challenges • Post – GuiXTscreens • Features our end users love • GuiXT by the numbers • About me
Introduction
• Founded in 1923. Headquarters in St. Paul, Minnesota, USA
• Ecolab is the global leader in cleaning, sanitizing, food safety and infection control
products and services.
• $6 billion in global sales. Ranked as Fortune 365 company.
• EMPLOYEES: More than 26,000 associates worldwide
SAP Modules at Ecolab GCS Division
• SAP Customer Relationship Mgmt (CRM 5.0) (PC1) – Service Order Management GUIXT implemented – Sales Order Management – Service Contract Management
• SAP R/3 / ECC (PE1) – Material Master – Inventory / Warehouse Management – Logistics – Finance & Accounting – Back-Office Processing
• Billing • Credit Collections • Dispute Mgmt
• SAP BW / BI (PB1) – Reporting and Analytics
• SAP XI (Information Exchange) (PX1) – Primary tool used to move data between Sap systems and non-SAP systems – E.g.: EDI, 3rd-party software
SAP CRM Process Flow
Business Purpose: IT Opportunities Identified by Kaizen Workshop
• A reduction in data entry time by (target) 50% from 7-8 minutes to 4 minutes ,could translate into a direct increase in number of work orders per day per biller from 60 work order call closures to about 120 work order call closures.
• The simplification of procedure also leads to less number of mistakes during data entry, and therefore could potentially lower the impact of subsequent credit corrections.
• Biller reps review the Service Order in CRM and Trigger the Billing Process • 10 header level tabs and another 11 line item tabs to navigate through. • User was making numerous mistakes and omissions. • Complexity was causing inefficiency. • Benefits
– Current Cost :Billing Related Payroll Expense (as of 10/1/08)Annual Budgeted $1,032,000
Description Approx Cost (000s $)
Advantages/Disadvantages
SAP Web Client SAP delivered feature. Use internet-based web pages to create new data entry screens
600-Internal IT Cost
Advantages •Long term approach suggested by SAP—Inline with their new architecture •Technology being used by EBS Disadvantages •Complete solution for GCS not available— would need a hybrid solution with SAP standard processes •Needs specialized IT resource for maintenance •Performance (speed of system response) slower—might offset targeted productivity increase
SAP Guided Procedure
SAP delivered feature. Create sequence of steps which would direct the user to next navigation screen.
Cost has not been estimated
Advantages •Existing functionality within SAP Disadvantages •Would have a marginal impact on total time •Does not fit all of GCS requirements
New non standard (Z-) SAP Screens
ABAP enhancement, re design SAP screens
Cost has not been estimated
Advantages •None Disadvantages •Might not be supported by next generation of SAP products •Expensive to maintain
Only Limited Automation Projects
200-Internal IT Cost
GuiXT& SAP Automation Projects
126-External 150-Internal
Advantages •Quick hit •Minimum disruption to core CRM architecture •Easily adapted to changes in business process •Potential to achieve target of 50% increase in productivity per hour per biller Disadvantages •Very few CRM customer have tried GUIXT with SAP - CRM
Rationale
• Cost: GUIXT is the cheapest alternative for the targeted productivity increase. •Time: Short term project with specialized external resources. •Impact on EBS: The product does not change the design of CRM screen or the underlying table / fields; therefore has minimal impact on EBS. •Flexibility: GuiXTis accompanied with a designer suite (software) which allows easy changes to current design
Project Phases and Resources
GuiXTConsultant (1)
Build & unit testing Low High High
System & user acceptance testing
Key GuiXT Feature Utilized
• GuiXT RFC calls to retrieve information • Leveraged CRM screens & developed
hybrid screens • Utilize domain feature for user input • Enforce data validation • Enforce process steps
Challenges
• CRM uses ALV grids for the table layout • GuiXT does not understand ALV grid • Have to use VB script and layout
workarounds to get around ALV grid issue
Short cuts:
Custom search:
Domains:
Data efficiency/productivity
100 keystrokes
& rebill
Support calls Don’t have numbers Reduced ( don’t have
firm numbers)
Did We Meet Project Objectives?
• Project completed within 4 months • Project completed 15-20% under budget • Project exceed the productivity by over
50% (target was 30% improvement)
About me:
• Sandip Borkar, SAP CRM & SD Lead – Employed with Ecolab for just about 3 years
• More than 10 years of SAP experience
• Contact information
About Synactive • Founders
• Dr. Gerhard Rode and Mr. Thomas Ewe • Bundled with SAP since 1998 • Certified by SAP • SAP Support Portal • Full complement of Professional Services • Enterprise functionality in use by >250,000
end-users
– Smart Phones • iPhone • BlackBerry • Android
– Desktop Gadgets • Google Desktop • Yahoo Widgets
– Tablets • iPad
GuiXT® ACCESS • Benefits
– Little or no training costs – Works natively on most mobile devices – Reduced errors – No need for additional back-end configuration
Available June 2010
Agenda
Slide Number 6
GuiXT Solution Suites
Slide Number 9
SAP CRM Process Flow
Business Purpose: IT Opportunities Identified by Kaizen Workshop
Technology Options and Recommendations
Why We Selected GUIXT?
Project Phases and Resources
Slide Number 22
More Features Our End Users Love
Slide Number 30
Slide Number 32

how do you go from 60 sap touch points to less than 20?

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