DRIVING IMPROVEMENT How Draeger Medical Increased Their On-Time Ratings by 125%

Draeger Medical Inc.

•  Industry: Medical Device

•  Department: Professional Services

•  Employees: 5,700

•  Location: Telford, PA

CUSTOMER BACKGROUND

In 2008, Director Claudia Brozda had been charged with building a professional services organization to install and configure their products for customers, but she was facing significant hurdles.

NEEDING A BETTER SOLUTION

Claudia’s five project managers were distributed throughout the U.S. and had not received actual project management training. The team was using notepads and MS Project, with only five to ten lines per project to follow milestones.

NEEDING A BETTER SOLUTION

Unable to see how all of their projects lined up, the project managers usually found themselves taking on too many projects at once and missing their deadlines. They would often update their projects after the fact with inaccurate, incomplete data.

NEEDING A BETTER SOLUTION

This made it virtually impossible to see what was holding projects back or how late they were, to track on-time metrics, or to report progress to management.

NEEDING A BETTER SOLUTION

“Our on-time metrics made it difficult for us to understand why projects weren’t on time. Some were off by months rather than a week or a couple of days.” –Ed Budda, Senior Manager, Implementation Services

NEEDING A BETTER SOLUTION

SHOPPING FOR VISIBILITY

Claudia knew her team needed a work management tool, but her experience told her that Primavera and Microsoft Project were too unwieldy for her team to adopt.

SHOPPING FOR VISIBILITY

She needed a user-friendly solution that would promote standardization and visibility across her young team.

SHOPPING FOR VISIBILITY

After three months of searching, Claudia found AtTask Enterprise Work Cloud. The intuitive interface, cloud-based functionality, templates, and relational database were exactly what her team needed.

“I was totally delighted when I took a look at the AtTask demo. It made sense. It was logical to follow. It was easy to use, easy to view. Reporting was whatever you needed it to be.” –Claudia Brozda, Director, Professional Services

SHOPPING FOR VISIBILITY

Over the next three years, AtTask exceeded Claudia’s original expectations. Its reporting functions increased her own visibility into her team’s projects and their business drivers.

DRIVING IMPROVEMENT

AtTask dashboards gave management portfolio-level overviews of their work. The solution also allowed Claudia to harness project data to model the business and operational impacts of new business developments.

DRIVING IMPROVEMENT

Armed with this enhanced visibility, Claudia drove the growth of her team’s performance. She could balance resource workloads and target project goals. She could capture order and financial management processes to improve communication with their financial division.

DRIVING IMPROVEMENT

Today, Claudia’s professional services team, which has increased their AtTask license count sevenfold, have improved their on-time targets by 125 percent.

DRIVING IMPROVEMENT

“I love it when my colleagues look at our group and say, ‘You do what? How do you do that?’ And I say, ‘I have AtTask.’” –Claudia Brozda, Director, Professional Services

DRIVING IMPROVEMENT

Summary

DRIVING IMPROVEMENT

AtTask reports and dashboards provide visibility to team and management.

The professional services team improved their on-time targets by 125 percent.

They increased their license count sevenfold.