how it is being applied in the value chain - susan
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how IT is being applied in the Value Chain
how IT is being applied in the Value Chain
BySusan
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Primary Business Processes
Primary Business Processes
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Inbound Logistics(Automated Just-in-Time Warehousing)
• eg. newbreed.com• New Breed is a privately held, third-party
logistics services provider that helps companies design and operate efficient supply chains.
• It manages millions of square feet of warehouse space across more than 50 distribution centers in the U.S. and employ more than 5000 people in a union-free work environment.
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Operations(Computer-Aided Flexible Manufacturing)
• eg. NuclearSoft• NuclearSoft invoicing, CRM, HR, quotation,
inventory and daily business operations modules.
• It also generates reports such as unpaid invoices, daily settlement, stock levels, payment modes, and statement of accounts.
• Currently available for Windows and is a desktop software.
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Outbound Logistics(Online Point-of-Sale and Order Processing)
• Shopping Cart is 1 example of online order processing.
• Fortune3 E-Commerce Shopping Cart Wizard• A professional Web store builder to easily design
and create an online store for both Ecommerce solutions at-once, retail (B2C) and wholesale (B2B). Build an Ecommerce Website with online shopping carts to process online orders.
• eg. jewelryshopping.com powered by Fortune3
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Marketing and Sales
Microsoft Dynamics CRM can help us:• Enhance our bottom line, improve sales efficiency, and
sell products and services more frequently• Deepen long-term customer relationships, resolve service
issues more effectively, and increase customer satisfaction and loyalty.
• Create demand and drive new business, build effective marketing campaigns, and measure campaign impact.
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Customer Service(Customer Relationship Management)
Microsoft Dynamics CRM• Microsoft Dynamics CRM supports us to easily create and maintain
a clear view of customers from first contact through purchase and post-sales.
• Microsoft Dynamics CRM helps us drive consistent and measurable improvement in everyday business processes.
• Microsoft Dynamics CRM provides functionality for:– account and contact management– case and interaction management– product and contract management– knowledge-base management– service scheduling– workflow across teams and groups– service reporting and analytics
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Microsoft Dynamics CRM editions
• Microsoft Dynamics CRM 4.0 Workgroup Server• Microsoft Dynamics CRM 4.0 Professional Server• Microsoft Dynamics CRM 4.0 Enterprise Server
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Support ProcessesSupport Processes
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Administrative Coordination and Support Services
(Collaborative Workflow Intranet)
Nintex Workflow 2007• Nintex Workflow 2007 enables organisations to
build complex workflow processes quickly and easily using a web browser interface.
• Nintex Workflow 2007 empowers users across the organization to automate business processes, review workflow activities and automate common SharePoint administrative tasks.
• Available in Standard, Enterprise and Workgroup editions.
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Human Resource Management (Employee Benefits Intranet)
• eg. OrangeHRM• OrangeHRM is an Open Source Human Resource
Management System that covers Personnel Information Management, Employee Self Service, Leave, Time & Attendance, Benefits, and Recruitment.
• OrangeHRM provides a vast range of features to manage crucial organization asset - people. It also provides a perfect platform for re-engineering and aligning your HR processes along with the organizational goals.
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Human Resource Management (Employee Benefits Intranet) cont.
• The features:• administration module (admin)• Personal Information Manager Module (PIM)• Employee Self Service Module (ESS)• Reports Module• Leave Module• Time and Attendace Module ( Time)• Benefit Module• Recruitment Module
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Technology Development(Product Development Extranet with Partners)
• An extranet system is a mechanism based on Internet and Web technology for communicating both privately and selectively with your customers and business partners.
• When done correctly, extranets provide a safe way to allow transactional business-to-business activities and can save your company some serious time and money.
• eg. DHL web
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Procurement of Resources(e-Commerce Web Portals for Suppliers)
• e-Commerce Web Portals for Suppliers is a place where Suppliers sell their products in the internet.
• Customers will visit the website and purchase the products they want, pay, then wait for the products to be shipped to them.
• eg. DHGate.com
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Thank youThank you