how mobile uc transforms clinical workflows
TRANSCRIPT
©2015 ShoreTel, Inc. All rights reserved worldwide. 1|
December 3, 2015
How Mobile Unified Communications Transform Clinical Workflows
©2015 ShoreTel, Inc. All rights reserved worldwide. 2|
THE VALUE YOU’LL GET TODAY
Mobile UC Market Insights (20 MINUTES)
ShoreTel Mobile UC Capabilities (10 MINUTES)
Adopting Mobile UC - Boston Baskin Cancer Foundation (15 MINUTES)
Q & A (15 MINUTES)
©2015 ShoreTel, Inc. All rights reserved worldwide. 3|
WEBINAR PANELIST
Jared BakerIT Director, Boston Baskin Cancer Foundation
Greg MalkaryFounder and Managing Director, Spyglass Consulting Group
Lance MehaffeyHealthcare Vertical Program Manager, ShoreTel
©2015 ShoreTel, Inc. All rights reserved worldwide. 4|
MOBILE UC MARKET INSIGHTS
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MOBILE UC MARKET INSIGHTS
Identify• Problems with existing communications tools
Examine• Why clinicians are using personal smartphones
Identify• Enterprise requirements for a secure mobile UC solutions
Explore• Potential clinical usage models
©2015 ShoreTel, Inc. All rights reserved worldwide. 6|
RESEARCH METHODOLOGY
Conducted• Nationwide end user market study
Interviewed• 400 US-based physicians and nurses
Explored• Communications inefficiencies• Mobile communications usage models• Barriers for widespread adoption
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MARKET OPPORTUNITY
Clinicians are mobile professionals• 800K physicians, 3M nurses, 5M allied health workers
Inefficient communications causes harm• 70% treatment delays & sentinel events (JCAHO)
Health IT imperatives• Evaluate mobility and unified communications options
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COMMUNICATIONS CHALLENGES
• Experiencing communications overload
• Carrying multiple devices
• Relying on antiquated paging systems
• Difficulties collaborating with team members
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PERSONAL SMARTPHONE USAGE
CellularCommunications
UnsecuredMessaging
MedicalReference
WebBrowsing
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MOBILE UNIFIED COMMUNICATIONS
Enterprise-class solution• Enhance clinical communications• Protect patient health information• Integrate health IT infrastructure
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MOBILE UC GOVERNANCE STRATEGY
Mobile UC
Solution
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ENHANCE CLINICAL COMMUNICATIONS
• VoIP Communications
• Secure Messaging
• Unified Directory
• Application Integration
• Presence / Status Mgmt.
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PROTECT PATIENT INFORMATION
• Authentication and data encryption
• Auditing and reporting tools
• Mobile device management
• Network monitoring tools
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INTEGRATE HEALTH INFRASTRUCTURE
• Network system upgrades
• VoIP system integration
• Hosted cloud-based solution
• Technical end user support
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CLINICAL USAGE MODELS
Patient Referrals
Patient Consults
PrescriptionVerification
PatientAppointments
DischargeInstructions
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SHORETEL UC MOBILITY CAPABILITIES
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SHORETEL CONNECT MOBILITY APP
• Integrate staff smart devices to exiting phone system
• iOS / Apple and Android smartphones, tablets, and Apple wearable devices
• VoIP over WLAN
• Authentication and encryption with X.509 digital certificates and AES-256 encryption
©2015 ShoreTel, Inc. All rights reserved worldwide. 18|
SHORETEL CONNECT MOBILITY – KEY FEATURES
• Outlook integration for one-click conference call access
• GoToMeeting and WebEx calls supported
• Collaborative desktop sharing via mobile devices
• Peer-to-peer video / instant messaging
• Desk phone features
©2015 ShoreTel, Inc. All rights reserved worldwide. 19|
SHORETEL CONNECT MOBILITY – KEY BENEFITS
• Dual persona solution
• Reduce dropped calls from inhibited cellular calls
• Enable on-the-fly care coordination
• Reduce collaboration latency
• Very efficient solution management
©2015 ShoreTel, Inc. All rights reserved worldwide. 20|
ADOPTING MOBILE UC – BOSTON BASKIN Q & A
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BOSTON BASKIN CANCER FOUNDATION
• Treats 1,000 patients annually across 3 states
• 2 cancer centers and 8 clinical sites, including: medical, radiation and surgical oncology
• 40 doctors and nurses on the Shoretel mobile UC solution
• 2015 Castle Connolly's Top Doctors
• ASCO’s Quality Oncology Practice Initiative QOPI Certified
©2015 ShoreTel, Inc. All rights reserved worldwide. 22|
FINAL Q & A
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TO LEARN MORE
• ShoreTel mobile UC white paper
• Schedule a demonstration shoretel.com/findareseller
• Complete list of supported devicesshoretel.com/shoretel-connect-mobility-devices
• Spyglass Consulting Group:- (650) 575-9682- [email protected]
©2015 ShoreTel, Inc. All rights reserved worldwide. 24|
December 3, 2015
Thanks For Your Time!