how social software helps 350,000 men's wearhouse customers dress better every year
TRANSCRIPT
© Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.
Presented By:
Jamie BraggEVP OperationsThe Men’s Wearhouse, Inc.
Enterprise Social – A Retailer’s Perspective
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Over 17,000 employees
Over 1,000 storesMultiple Brands
TMW K&G Moore’s Twin
Hill/Dimensions11 Distribution Centers
1 Manufacturing facility
24 Hub locations5 Office Locations
TMW background
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Consistency of messaging from top to bottom of the organization
Connection of a large disparate employee population
Emerging technology that engages employees – allows two way interaction with content
Why Enterprise Social?
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Improved communication amongst disparate group of leaders
Improved awareness of company initiatives & direction
Support of our company culture
Infrastructure to support our future by connecting stores given tablet initiative
What we get from tibbr
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Connect, Create & Collaborate
First users were leadership teamDisparate group that has little “face time” with one another
Project managementLeadership team “forums”Sharing of best practicesStrengthening relationshipsSpirited debateThought provoking content
Improved Communication
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Reinforce our goal of inclusiveness by providing high quality content that clearly defines company direction
Create support for company initiatives with content that is engaging and allows for two-way interaction
Awareness
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Awareness
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Awareness
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Awareness
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Culture is vital at TMW
Tribal StoriesEventsRecognitionStories about Service
Culture
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Culture
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Culture
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Culture
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Culture
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Mobile and tablet applications will become the central “hub” of our stores
Mobile POSTuxedo ReservationsSales Support via e-commerce
Learning ManagementWorkforce ManagementEnterprise Social
Our Future
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Active critical mass of users
Adding more users at staff level
Introduction of game-changing applications that will support even more business use case
What we’re excited about