how the application support pyramid will solve our it problems
DESCRIPTION
Over the years, I’ve built several teams to support several different missions. Though I still have a lot to learn, I’ve found that appropriate structuring of resources goes a long way towards successful outcomes. One of the tools that I use to structure human and technological resources is what I call the “Application Support Pyramid.” It’s basically a tool that starts quite general but gets quite specific from bottom to top. By consolidating resources that an entire organization uses, and then by embedding analysts that are specific to program/business areas, teams can become more productive because there are less silos and more resource-sharing opportunities. I presented this material to a government agency that is not well structured and I think it’ll help any agency better mesh its resources.TRANSCRIPT
how the
Application Support Pyramid
will solve all of our problems
By Juan Blea
In a way, Application
Support is like building the bionic
Our goal is to make Program
Management better, faster, and
stronger.
But, the Application
Support Team is drowning...
Program Management
Requires far more than what we can
What can we do?
Two things:
One, Application Support can define and consolidate Program Management
And two, Application Support
technological needs.
What should the Application Support
structure look like?
Like this:
If we can embed Business Analysts
within the Program
technology and resources across as many workflows as
Then the Application Support
Team just may be able to swim
stickin
Have a nice day.