how to achieve operational excellence in your stores
TRANSCRIPT
© 2014 Openbravo Inc. All Rights Reserved. Page 1
Openbravo Webinar
How to Achieve Operational Excellence in your Stores May 7, 2015
© 2015 Openbravo Inc. All Rights Reserved
© 2014 Openbravo Inc. All Rights Reserved. Page 2
Presenters
© 2014 Openbravo Inc. All Rights Reserved. Page 3
What does a retail owner
© 2014 Openbravo Inc. All Rights Reserved. Page 4
What does a retail owner, a store manager
© 2014 Openbravo Inc. All Rights Reserved. Page 5
What does a retail owner, a store manager and a sales associate care about?
© 2014 Openbravo Inc. All Rights Reserved. Page 6
Contents
1. Openbravo 2. What do retailers care about? 3. Daily store operations: tools that will help executing with
excellence 4. Takeaways 5. Q&A
© 2014 Openbravo Inc. All Rights Reserved. Page 7
About Openbravo Openbravo is a world leader in
the Open Source enterprise software space focused on helping our clients achieve superior competitiveness Openbravo provides the
Openbravo Commerce Platform and the Openbravo ERP Platform Present on all continents Global network of authorized
Openbravo partners Openbravo has offices in India,
Mexico and Spain
© 2014 Openbravo Inc. All Rights Reserved. Page 8
Contents
1. Openbravo 2. What do retailers care about? 3. Daily store operations: tools that will help executing with
excellence 4. Takeaways 5. Q&A
© 2014 Openbravo Inc. All Rights Reserved. Page 9
What does a retailer care about?
STRATEGY Commerce solution that scales at the Retailer business pace
Flexible platform to support current and mid-term functional and technological
requirements Fast rollout support (new stores opening) Deployment flexibility and hardware compatibility
OPERATIONS Fraud prevention and detection Centralized data management in real-time
Products, assortments, prices, discounts and promotions, etc.
INDICATORS Real-time store monitoring platform Real-time embedded analytics Other indicators (e.g daily sales, margin)
© 2014 Openbravo Inc. All Rights Reserved. Page 10
What does a store manager care about?
OPERATIONS Centralized management of in-store cash
(store, terminal, session) Backoffice access to check/update data
Products, prices, promotions Efficiently handle stock accuracy
PEOPLE MANAGEMENT Autonomy from headquarters to create,
update or block users Easy people management Training tools
© 2014 Openbravo Inc. All Rights Reserved. Page 11
What does a sales associate care about?
asdasdasd SALES OPERATIONS Associate assignment after each transaction Stock visibility and flexibility options to save-the-sale
SALES ASSISTANCE Tools for enriched search, recommended products Personalized customer management
© 2014 Openbravo Inc. All Rights Reserved. Page 12
Contents
1. Openbravo 2. What do retailers care about? 3. Daily store operations: tools that will help executing
with excellence 4. Takeaways 5. Q&A
© 2014 Openbravo Inc. All Rights Reserved. Page 13
What does a retailer care about?
STRATEGY Commerce solution that scales at the Retailer business pace
Flexible platform to support current and mid-term functional and technological
requirements Fast rollout support Deployment flexibility and hardware compatibility
OPERATIONS Fraud prevention and detection Centralized data management in real-time: products, assortments, prices, discounts and promotions, etc.
INDICATORS Real-time store monitoring platform Real-time embedded analytics Other indicators (e.g daily sales, margin)
© 2014 Openbravo Inc. All Rights Reserved. Page 14
Easy Extendible Modular Platform
Module management console in Openbravo
TODO
© 2014 Openbravo Inc. All Rights Reserved. Page 15
Fast Rollout Support
Copy store functionality:
Copies all store/terminal configuration for a fast store creation
Easy and centralized real-time data share in multi-store scenarios
E.g products, assortments, ticket templates, prices, offers, etc.
Hardware configuration
Easy replication among terminals/stores for fast roll-out
Copy store and terminal in Openbravo
© 2014 Openbravo Inc. All Rights Reserved. Page 16
Flexible Architecture. Hardware Compatibility
Tablets and smartphones deployment Deployment in all-in-one systems (e.g POS)
Hardware compatibility: Technological platforms whose
hardware requirements are standard, not expensive, so retailers can re-use their current peripherals and hardware Otherwise, the investement required may
be too expensive to change all hardware in all stores
Flexible deployment options The platform should offer different deployment options, so is the platform that adapts to retailer business needs and not the other way around
© 2014 Openbravo Inc. All Rights Reserved. Page 17
Fraud Prevention and Detection
Supervisor approvals
All sensible functionality
approvals (e.g returns, cash
differences at opening or cash up,
tickets deletion etc.)
Easy configuration for supervisors
addition or deletion
Mobile physical inventory
For fraud detection of certain
valuable products where stock
needs to be accurately controlled
Approvals in Openbravo
© 2014 Openbravo Inc. All Rights Reserved. Page 18
Mobile Warehouse Applications
Physical inventory
Goods movements
Picking lists
By means of mobile warehouse
stock accuracy, update stock at
any point or even create a good
movement when overstock is
detected Openbravo Mobile Physical Inventory
© 2014 Openbravo Inc. All Rights Reserved. Page 19
Centralized Data Management
Be able to change prices in all stores, all terminals in 1 click, as stores share
data and can be accessed in the Backoffice.
Stores can access this data for request or modification.
Other examples: products creation, offers maintenance, users maintenance,
approvals configuration, etc.
Discount and Promotions maintenance window in Openbravo
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Real-time Store Monitoring
Monitor store at any point:
Store opening
Terminal and sessions by store
opened at any point
Terminals cash up
Store closure
All cash movements are saved at
any point, storing user, reason,
quantity moved. As well as cash up,
printing report both in terminal and
backoffice.
Openbravo Mobile Physical Inventory
© 2014 Openbravo Inc. All Rights Reserved. Page 21
Margin Indicators
It shows with colors if we are selling under price limit
It is updated with the price updated by discounts or promotions
applied in Web POS.
Margin Indicators at
Openbravo Web POS
© 2014 Openbravo Inc. All Rights Reserved. Page 22
In-Store Analytics
Openbravo Analytics
Out-of-the-box predefined analytical reports Embedded query widgets in your
workspace Capacity to create new cubes
and dashboards
© 2014 Openbravo Inc. All Rights Reserved. Page 23
What does a store manager care about?
OPERATIONS Centralized management of in-store cash
(store, terminal, session) Backoffice access to check/update data
Products, prices, promotions Efficiently handle stock accuracy Customer management
PEOPLE MANAGEMENT Autonomy from headquarters to create,
update or block users Easy people management Training tools
© 2014 Openbravo Inc. All Rights Reserved. Page 24
Real-time Store Monitoring
Terminal and sessions at Openbravo
Be able to see which terminals are open, and within each terminal
the sessions, to see who opened it, when and the cash position when
closing it
Being able to re-print the cash up report of a specific terminal
© 2014 Openbravo Inc. All Rights Reserved. Page 25
In-Store Customer Management
In-store customers management in Openbravo Web POS
© 2014 Openbravo Inc. All Rights Reserved. Page 26
Training Mode
Training Mode in
Openbravo Web POS
For training in situ, with same production data, with differentiated
layout and ticket template where TRAINING MODE is clearly shown
© 2014 Openbravo Inc. All Rights Reserved. Page 27
Real-Time Notifications
Alerts in Openbravo
As part of store operations, Alerts can be very useful to send real-time
notifications: to notify of new discounts, under minimum stock, etc.
© 2014 Openbravo Inc. All Rights Reserved. Page 28
What does a sales associate care about?
asdasdasd SALES OPERATIONS Associate assignment after each transaction Stock visibility and flexibility options to save-the-sale
SALES ASSISTANCE Tools for enriched search, recommended products Personalized customer management
© 2014 Openbravo Inc. All Rights Reserved. Page 29
Associate Assignment after Transaction
Sales representative assignment in Openbravo Web POS
Be able to differentiate between the cashier and the associate after
each transaction. Retailers would decide the level of intrusion: to force it
after each receipt or optional
© 2014 Openbravo Inc. All Rights Reserved. Page 30
Stock Visibility
Openbravo Analytics
Stock visibility can be very useful to give alternatives to the customer
when there is no stock in the store
© 2014 Openbravo Inc. All Rights Reserved. Page 31
Assisted Sale Tools
Enriched search in
Openbravo Web POS
© 2014 Openbravo Inc. All Rights Reserved. Page 32
Contents
1. Openbravo 2. What do retailers care about? 3. Daily store operations: tools that will help executing with
excellence 4. Takeaways 5. Q&A
© 2014 Openbravo Inc. All Rights Reserved. Page 33
Takeways
Tranquility of relying his business in a Commerce solution that will support his
STRATEGIC VISION Agile response to new requirements Business grow;; opening new stores Controlled investment (hw compatibility)
OPERATIONS Efficiently preventing fraud or detecting it Data controlled and centralized in a single point, with 1 click affect all stores and terminals in real-time
INDICATORS Real-time store monitoring platform Real-time embedded analytics Other indicators (e.g daily sales, margin)
© 2014 Openbravo Inc. All Rights Reserved. Page 34
Takeaways
All details are perfect, staff are executing correctly, otherwise she will detect it and apply measures
OPERATIONS
Backoffice access to check/update data Daily store monitoring (e.g cash events) Efficiently handle stock accuracy: many things depend on a good management of it!
PEOPLE MANAGEMENT
Autonomy from headquarters to create, update or block users
Easy people management: incentive loyal employees Ensure new staff is trained fast and well
© 2014 Openbravo Inc. All Rights Reserved. Page 35
Takeaways
asdasdasd He is a loyal employee as he gets rewarded for his good job
SALES OPERATIONS
His sales are well tracked and he gets the according commission He is empowered with a tool that helps him save-the-sale
SALES ASSISTANCE Same in the assistance, he has the right tool to influence on customers purchase decision He can has a personalized treatment with customers
© 2014 Openbravo Inc. All Rights Reserved. Page 36
Graphene (credit: University of Bath)
How to Achieve Operational Excellence in your Stores
Thank you very much for your attention
© 2015 Openbravo Inc. All Rights Reserved
stay connected! elena.martinez @ openbravo.com es.linkedin.com/in/emartinezhndz/en http://www.openbravo.com/contact [email protected]