how to apply lean to it
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Background
John BunJohn BunJohn BunJohn Bun
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Why Lean for IT?
IT ...
COMPLEX UNSTABLE SLOW
ITIL, CMMi, PMI
Competence and Data Centres
Business Perspective
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Causes
Softwareo
Featuresnever used
D
ata
Data
Data
layers
Workaround
defect
Docu?
s
il
processlayerss
ilo
COMPLEX UNSTABLE SLOW
silo
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Root Causes
Natural Behaviors
Jump to solutions (instability)
Create buffers extra layers
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What is Lean IT?
En a e Im rove
Value
Align Create
complex
Instable
slow
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Lean IT Tools
Voice of the customer
Shared Values, Mission, Vision
Strategy Deployment
LEAN IT
Eye for Waste Value Stream Mapping
Visual Management TeamworkFlow SMED Lead Time Reduction
5 Whys
PDCA
A3 Reports
Standardizing
Built in Quality
5S
Faster by Lead Time Reduction
as er ru s mp ca on
Better by right at first time
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How to start Lean IT?
Know How
Establish Lean IT Behavior
Train Small Team in Lean IT Tools
Demonstrate quick results in pilot
projects
Know Why
Develop shared values,principles, mission, vision
Define deploy and executestrategy
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Shared Values, Mission, Vision
Goal Objective Target Aligning
How to apply Lean IT toService Strategy?
Lean IT Approach
Sense of purpose
Lean IT Principles
>>
>
Empowerment
Drive Innovation
Drive Value by daily report
Drive Growth
>
Lean IT Goals
>
>
>
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>
How to apply Lean IT toService Design?
Lean IT Approach
(Re) Design E2E Value StreamVoice of the customer
Optimize the whole
Lean IT Principles
>
>
Agile Development
IT infrastructure standardization
>
>
Build Quality within
Make it simple
Create value for the customer
Lean IT Goals
>
>
>
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Change Management>
How to apply lean IT toService Transition?
Lean IT Approach
Customer Pulls
Continuous improvement
Lean IT Principles
>
>Sprint (1-4 weeks)
Release Management>
Identify wasteful activities
Maximize customer value
Align to customer needs
Decrease Lead Time
>
Lean IT Goals
>
>
>
SMED
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How to apply Lean IT toService Operations?
Lean IT Approach
Workplace (5S) Service Desk Workplace
Standardization
Lean IT Principles
>
Incident Management
Problem Management
>
>
Team based problem solving
Continuous Learning
First time right
Remove root causes
>
Lean IT Goals
>
>
>
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How to apply Lean IT toContinual Service
Improvement?
Lean IT Approach
Define Value for
Customer
Lean IT Principles
>
Just in time delivery
Maximize customer Value
Seek Perfection
Deliver fast
>
Lean IT Goals
>
>
>
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Conclusions
Lean IT
easy, better and faster