how to become a lean six sigma organization

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How to Become a Lean Six Sigma Organization One of the best ways to roll out a Lean Six Sigma program is to treat the process as a Six Sigma process in and of itself. Some basic guidelines, arranged in the classic five-stage DMAIC process, can help organizations that are interested in adopting Lean Six Sigma. By Stephen Cassie In a difficult economy, an increasing number of senior business leaders are seeking to boost the performance of their operations by adopting Lean Six Sigma. Before these organizations can begin to reap the benefits of continuous process improvement, they must first understand the fundamental elements of the process known as DMAIC (for Define, Measure, Analyze, Improve and Control). One of the best ways to roll out a Lean Six Sigma program is to treat the process as a Six Sigma process in and of itself. The following are some basic guidelines, arranged in the classic five-stage DMAIC process, for organizations that are interested in adopting Lean Six Sigma. Define  As soon as corporat e leadership indic ates that the organi zation will adopt Six Sigma, it is imperative that all s enior leaders become familiar with Six Sigma concepts and what being a Six Sigma organization actually means. Strong and visible support from the top is critical to the success of the program and continued organizational change. Senior management must go through a leadership training course that outlines the basics of the DMAIC process, Lean Six Sigma management and other types of training available, such as Design for Six Sigma (DFSS). This training should include specific examples of success, typical timetables for deployment and a set of measurable goals. Lean Six Sigma Champions need to be identified, trained and given clear expectations about how they will contribute to the deployment. Financial representatives also need to undergo this training as they will be required to validate actual and projected financial benefits from the very early stages of the roll-out. Measure In order to gauge the impacts of processes on an organization’s productivity, progress must be measured as the program is rolled out. The key performance indicators (KPIs) for the program should, at minimum, include the following elements: 1. The number of Black Belts (BB ) and Gr een Belts ( GB) who need to be trained, as well as exp erts in Lean and DFSS 2. Doll ar -t arget benefi ts These elements also need to be tied in with individual (performance) goals to ensure success. Training to the next level – All leaders (middle management and above) need to take awareness training for Lean Six Sigma, which takes appr oximately fours hours and includes basic Six Si gma and Lean principles. This trai ning is essential to ensure that team members understand the key concepts and view Lean Six Sigma as a resource that can help them achieve their objectives, rather than being an outside interference.  As the organizat ion’s leaders go thr ough their leadershi p or awareness trai ning, a targeted number of Belt trainees should be determined for the first year. A typical approach would be to have a “first wave” of Green Belt training in the organization. As the trained Green Belts return to work in their own roles, it is often beneficial for them to take on a Green Belt project that is closely aligned with their job objectives.

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Page 1: How to Become a Lean Six Sigma Organization

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reject a perceived opportunity. As the meetings progress and become part of the culture, there should be a pipeline of ideas being worked on at any given time. The end result should be a “bucket of opportunities” that the business leaderscan select from, according to the business needs. These would then be resourced accordingly.

Improve

 All Belts must go through a certification process after satisfying certain clearly defined criteria (i.e., achieving a certainamount of savings, demonstrating usage of certain tools or presenting project benefits to the business leaders). At thisstage, the business will start to see the benefits of the initial Six Sigma projects.

The certification process and the project successes need to be highly visible in the organization so that all associatescan see that Lean Six Sigma is the way the company will be approaching business in the future. Part of this visibility canbe achieved by an appropriate celebration and recognition of project successes by senior management.

Once this level is reached, the Lean Six Sigma training program needs to be spread throughout the organization.Management should consider enlisting all associates for awareness training. The high-profile successes will alsogenerate a greater interest from other associates in attending training sessions.

Control

 As the company continues to move toward becoming a full-fledged Six Sigma operation, the following events must befixed in the organization’s monthly calendar:

Monthly project review meetings – Attendees: Belts, Champions and business leaders.• Project identification meetings – Attendees: Process owners, Champions, process operators and Belts.

• Validation of savings – Belts need to have savings validated by the finance rep.

The KPIs for this process need to be clear to all associates in the organization. These should include the following andshould be part of the senior management review process:

• Lean Six Sigma training plan versus target, continuously updated according to business needs

• Certification plan versus target

• Number of Belts with assigned projects (resource utilization)

• Savings versus target, including a required monthly financial report.

• Number of prioritized ready-to-assign projects versus target

Final Steps

When all of the above processes are in place, the organization will be well on the road to becoming a Lean Six Sigmacompany, where Six Sigma tools are utilized for everyday activities at every level.

The above requires a huge effort from senior management, at least in the early stages. There is a need to have a highlevel of discipline within the organization to ensure that the above meetings take place with the expectation that thoseassigned actions will deliver in a timely manner.

Initially, some resistors could perceive Lean Six Sigma as additional and unnecessary work. But as projects progress,with the required level of support, employees will see that the process simply helps them perform their roles in a far more effective manner, giving them greater potential for personal development and ensuring that their organization

remains competitive.

About the Author: Stephen Cassie, a chartered chemical engineer, joined Hexion Specialty Chemicals in 2001 as asite manager. While in this role, he trained as a Six Sigma Green Belt before moving on to become a Black Belt in 2004.In 2007 he moved into a Master Black Belt role, where he trains and mentors Green/Black Belt projects across Europe

and Southeast Asia. He can be reached at  [email protected]  .