how to build knowledge management on a corporate level using bottom up approach
TRANSCRIPT
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How to build Knowledge Management on a corporate
level Using bottom up approach
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A group of people who are linked together by a common ability or a shared interest
This common ground results in: • Common experience• Specialized information• Intuitive knowledge
Community of Practice is examined as a driving force for effective KM within a company.
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Communities of Practice are everywhere
Many times are hidden in organizations• Ex. In your own work experience
Dynamic: people come and go This makes CoP difficult to support on
a corporate level
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CoP are formed by a group of people sharing their practical experience, specialist skills, and intuitive knowledge about a common interest with each group developing its own social and cognitive governing.
People learn through participation in smaller informal connections
• Respect for colleagues • Trust in co-workers• Understanding of the corporate environment
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In 1998 Siemens chose to establish formally the informal connections within their corporation.
They developed the CoP KM• No mandate for participation• Voluntary• Factory students to top managers
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Promoting Knowledge Processes• Localization• Recording• Dissemination• Accumulation
Bottom-up movement
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Supporting CoP KM Developing the ability for these loose
social connections to be documented and formalized
Help business meet daily challenges Increase motivation to share
knowledge Systematic sharing of knowledge and
experiences
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Potential Communities of Practice must be identified
Necessary infrastructure and resources
Non-traditional measures of value
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Articulated and codified by individuals
Implicit knowledge is context specific Difficult to define border of CoP
within corporate framework
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Think of a time in which you were a part of a community of practice.
How did this community come into being? Was there a hierarchy or rules within the
community? Could your example be formalized within a
setting to be successful? What infrastructure or corporate support could
you have used in your community? Could communities be useful within the
corporation in order to transfer knowledge in a bottom-up manner?