how to deal with angry customers and complaints
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![Page 1: How to deal with angry customers and complaints](https://reader030.vdocument.in/reader030/viewer/2022020803/54832da3b4af9f960d8b496a/html5/thumbnails/1.jpg)
HOW TO DEAL WITH ANGRY
CUSTOMERS AND COMPLAINTS
![Page 2: How to deal with angry customers and complaints](https://reader030.vdocument.in/reader030/viewer/2022020803/54832da3b4af9f960d8b496a/html5/thumbnails/2.jpg)
![Page 3: How to deal with angry customers and complaints](https://reader030.vdocument.in/reader030/viewer/2022020803/54832da3b4af9f960d8b496a/html5/thumbnails/3.jpg)
Step 2
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Use your best listening skills
Step 3
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Repeat their concernsStep 4
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Apologize gracefullyStep 5
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Find a solution Step 6
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Take a few minutes on your own
Step 7
![Page 9: How to deal with angry customers and complaints](https://reader030.vdocument.in/reader030/viewer/2022020803/54832da3b4af9f960d8b496a/html5/thumbnails/9.jpg)