how to deliver maximum citrix performance and user satisfaction
DESCRIPTION
Join Citrix and eG Innovations performance experts in this webinar and learn how to deliver the highest levels of user satisfaction and productivity in virtualized Citrix XenApp / XenDesktop environments: • Get the most of your existing Citrix XenApp / XenDesktop investments • Gain complete performance visibility of all IT domains impacting user experience • Preemptively detect and resolve issues before users are affected • Accelerate issue resolution and rapidly restore service levels • Optimize current infrastructure usageTRANSCRIPT
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Presenters:Vasu T.N. (Citrix)Craig Ellrod (Citrix)Bala Vaidhinathan (eG Innovations)
How to Deliver Maximum Citrix
Performance and User Satisfaction
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© eG Innovations, Inc | www.eginnovations.com
Performance Assurance Made Easy
eG Innovations revolutionizes how companies diagnose, fix and prevent performance issues in complex, virtualized IT environments - faster, easier and more automated than any traditional performance monitoring tool.
Only eG Innovations award-winning root-cause diagnosis technology can automatically pinpoint performance issues by auto-correlating the user’s service experience from the desktop to the underlying infrastructure and application components
Deliver exceptional performance, user productivity, and ROI
WorldwideLocations
New York, New Jersey, Boston, Chicago, Los Angeles, Dallas, Austin, Singapore, London, Chennai
Customers Over 1,000 customers worldwide
Sample Awards& Recognition
About eG Innovations
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Deliver Desktop Transformation Successwith Intelligent Performance Management
Stakeholders BenefitsUsers Deliver great performance
Keep users happy
Business Owners Increase adoption rates for XenApp, XenDesktop Demonstrate ROI for desktop transformation
Managers Get more out of your Citrix investments Do more with less
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A Familiar Scenario
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A Familiar Scenario
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Pinpointing the Root-Cause Diagnosis for Virtual Desktop Slowness:
A Real-World Example of How eG Enterprise Helps
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The eG Citrix Service Manager
Identify & resolve problems preemptively,
before users call!
Profile Manager? Citrix?
Application?
VMware?EMC?Active Directory?
The eG Enterprise Service Manager is a General Practitionerfor your Citrix infrastructure.
eG Enterprise ManagerCitrix Service Manager
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eG Enterprise Performance Assurance Made Easy
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User
User Perspective
“I start my device, log on, and
expect the same experience I had with my physical
desktop environment.”
The User Perspective
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Client Web
Active Directory SQL
CitrixXenApp
CitrixZDC
License Server Profile Server
EnterpriseApps
Network
Because of the inter-application dependencies, a problem in one tier (e.g. profile server) can impact all the other tiers.
XenApp on Physical Servers
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NetworkWeb onVMware ESX
Active Directory SQL
XenApp onVMware ESXZDC on
VMware ESX
License Server
Profile Server
EnterpriseApps
vCenterOracle
Client
SANSwitch
Virtualization adds additional infrastructure tiers, possible failure points!
XenApp Virtual Infrastructures
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vCenter
SAN
Profile Server
Network
User
Virtual Desktopson XenServer
XenDesktop DC on XenServer
Active Directory
on ESX
Oracle
License Server on XenServer
ProvisioningServer on XenServer
Switch
Enterprise Apps on ESX
Hypervisor, Virtual Desktops, Connection Broker, SAN, … a problem in any of these components can impact the user experience.
Virtual Desktops
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Network Web onESX
Active DirectorySQL
XenApp onVMware ESXZDC on
VMware ESX
License Server
Profile Server
EnterpriseApps
vCenterOracle
Client
SANSwitch
What is the root cause of the service problem?Network? VMware? AD? SQL? Storage? Profile Server?
Where is the Root-Cause?
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Network Web onXenServer
Active DirectorySQL
XenApp onVMware ESXZDC on
VMware ESX
License Server
Profile Server
EnterpriseApps
vCenterOracle
Client
SANSwitch
EdgeSight is focused on the Citrix tiers
Provides deep visibility into HDX channels, end-points and hosted apps
eG Enterprise complements EdgeSight, providing visibility to the non-Citrix tiers that impact desktop service delivery
ZDC XenApp
License Server
What Citrix EdgeSight Shows
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Network Web onXenServer
Active DirectorySQL
XenApp onVMware ESXZDC on
VMware ESX
License Server
Profile Server
EnterpriseApps
vCenterOracle
Client
How eG Enterprise Adds Value
SANSwitch
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Fragmented Silo Tools Can Have Challenges
Cloud Private, Hybrid,Public
VirtualVMware, Citrix,Microsoft, IBM,Red Hat, Solaris
PhysicalX86, SPARC, PARISC, RS6000
Desktop Apps Storage Network Compute
? ?
?
?
?
?
?
?
Traditional tools don’t deliver actionable performance insight -slow, fragmented, confusing.
?
?
?
?
?
?
?
?
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The Result? Finger Pointing …
End UserLAN
Admin
Firewall admin
Server admin
Virtualization admin
Domain admin
ERP Admin Sys admin ApplicationAdmin
The serveris working
OK
No othercomplaints
All lights Are green
We don’t see anything
wrong
Database Admin
VMs are lightly loaded
EverythingIs OK
Not ourproblem
Looks fine Not mine
eitherTalk to
the otherguys
IT Service Manager
“My application is slow!”
The result: Finger pointing while users are unproductiveand the business suffers.
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Introducing eG Enterprise
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Unmatched Performance Visibility
Cloud Private, Hybrid,Public
VirtualVMware, Citrix,Microsoft, IBM,Red Hat, Solaris
PhysicalX86, SPARC, PARISC, RS6000
Desktop Apps Storage Network Compute
!
Complete, correlated visibility beyond basic health. Actionable insight into service performance & dependencies.
Root
cause
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Network Web onXenServer
Active DirectorySQL
XenApp onVMware ESXZDC on
VMware ESX
License Server
Profile Server
EnterpriseApps
vCenterOracle
Client
SANSwitch
Complete visibility – every layer, every tier!
How eG Enterprise Adds Value
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Automated
Diagnosis
User Experienc
e Manageme
nt
Right-Sizing & Capacity PlanningPre-
emptive Alerting
TotalPerforman
ce Visibility
End UserExperience
StorageConnection
Brokers
Profile Servers
NetworkApplications
Virtualization
Infrastructure& App Performance
ServicePerformance
Online Banking
Accounting
Trading
Patient records
. . .
eG Enterprise
The eG Innovations Approach
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© eG Innovations, Inc | www.eginnovations.com
eG Innovations Unique CapabilitiesComplete 360o Cross-Domain Performance VisibilityGet total performance visibility of all components and how they impact user experience across desktop, application, virtualization, network, storage, server, etc.
Automatic Root-Cause DiagnosisAutomate and accelerate the discovery, diagnosis and resolution of performance issues in complex environments – so your highly skilled staff can be more productive.
Pre-Emptive Problem Detection & AlertingPre-emptively monitor, detect and resolve performance issues – before users are affected. Prevent downtime, ensure exceptional performance and user satisfaction.
Capacity & Performance AnalyticsRight-size your virtualized IT infrastructure, maximize resource utilization and reduce hardware/software cost.
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eG Enterprise Architecture
TRENDS ANALYSIS
AUTODISCOVERY
DATA ANALYSIS
MULTI-PHASE CORRELATION
SERVICE LEVELAUDITS
SERVICE MONITORING
REAL-TIMEALERTS
SINGLE CLICKDIAGNOSIS
MULTI-LEVELDIAGNOSIS
100% WEBINTERFACE
AUTOTHRESHOLDING
PROBLEM MANAGEMENT
eG Manager PERSONALIZED
VIEWS
CENTRAL CONFIGURATION
ANY WHERE MONITORING
NMS INTEGRATION
eG ConsoleADVANCED
REPORTING
CONFIG CHANGE
CONTROL ACTIONS
INTEGRATIONCONSOLE
eG Plugins
Services, Systems, Applications and Networks
AGENTLESSMONITORING
MULTI-LOCATIONTESTING
eG MonitoringSINGLE AGENTMONITORING
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eG Enterprise
Addresses the Unique Requirements of Virtual Desktop Monitoring
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Server Virtualization
Desktop VirtualizationCitrix XenApp
“Only eG provides complete performance visibility and
automated diagnosis across all tiers of the infrastructure.
There is no other performance management solution for this
scenario in the market.”
Citrix XenServerMicrosoft Hyper-V
Where eG Adds Unique Value for VDI
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• The Outside view shows the portion of physical resources used by each VM (CPU, disk, memory)
• Provided by the virtualization hypervisor• Useful for capacity planning and identifying certain VM issues• Does NOT show why a VM is consuming resources
Reso
urce
s of
the
Phys
ical M
achi
ne
0
100%
VM1 15%
VM2 25%
VM3 20%
VM432%
0
100%
Reso
urce
s of
the
Phys
ical M
achi
ne
VM1 15%60% 10%
VM2 25%10%
45%
5%30%
VM3 20%25% 60%
VM4 32%12%20%
40%
Apps inside a VM
• The Inside view shows the portion of resources allocated to a VM that are used by each application and each user of the VM
• Provided by the guest OS (for Windows: WMI)• Useful for user load balancing, identifying guest OS issues,
misbehaving applications, and unauthorized user activities • Does show why a VM is consuming resources, accelerates fix
In-N-Out Monitoring of Virtualization
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Deep Dive into User Desktops
CPU usage inside a
virtual desktop is high
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Deep Dive into User Desktops
The top CPU process is Windows Media Player. The user is watching a
movie
Accelerate problem resolution by understanding why a VM is consuming resources.
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Monitoring VDI Users, Not Just VMs Workload of the VM is user-dependent When a user complains, need to know which
physical server and VM they are on Need to know who the top users are for
capacity planning User information required for billing, capacity
planning
Poor user experience impacts VDI success. So focus on monitoring users, not just VMs!
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Monitor Users, Not VMs
Know which ESX/Xen server he/she is logged on to
When a user calls, search for the user
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Monitor Users, Not VMs
Alan’s virtual desktop has a problem!
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eG Enterprise
Helps You Get More Out of Your Citrix Investments
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Plan Based on Usage Reports
Top users, Top applications
Know usage patterns and trends for effective capacity planning.
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Get More Out of Your Investment
• Track user sessions on each server
A few of the servers are handling most of
the sessions
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eG Enterprise
Ensures ROI for Desktop Transformation
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The ROI of eG Innovations• Reduce downtime• Increase application availability• Boost user experience
Boost User Satisfaction
& Productivity
• Simplify, automate & accelerate diagnosis & troubleshooting
• Optimize staffing levels & reduce OPEX
Reduce IT Support
Cost & Complexity
• Increase hardware utilization • Leverage investment in software• Right-size & optimize environment
Reduce Infrastructure Cost
& Avoid Cost Overruns
• Accelerate deployments & rollout• Reduce risk, deliver successful projects
& peace of mind
Deliver Projectson Time, on Budget,
on Target
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A single agent license for Microsoft, Linux, Sun Solaris, HPUX,IBM AIX, VMware, Tru64
A single price, regardless of OS or server configuration - 2, 4, 8 CPUs
A single agent for monitoring any application
Auto-upgradeableAgentless monitoring option100% web-based – HTTP/HTTPS
Single Agent ArchitectureDelivers maximum flexibility, ease of deployment and rapid ROI
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Preemptive detection & alerting lets administrators see and fix problems before users notice
Auto-Baseline Key Metrics Auto-compute time-of-day baselines Alert administrators when metrics violate baselines
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AutomaticEnd-to-EndCorrelation
AutomaticTop-to-Bottom
Correlation
Virtualization-Aware Automatic Root-Cause Diagnosis
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eG-on-Tap Cloud-Based ServiceTurn on within minutes, without significant investment
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eG Enterprise Helps You Achieve Your Desktop Transformation Goals
Stakeholders BenefitsUsers Deliver great performance
Keep them happy
Business Owners Increase adoption rates for XenApp, XenDesktop Demonstrate ROI for desktop transformation
Managers Get more out of your Citrix investments Do more with less
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Q&A
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Visit eG InnovationsBooth 417
Become a
Citrix Performance Hero
Visit eG Innovations
Booth 417
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Next Steps: Try eG Innovations - Free 30 Day Trial
Free 30 Day Product Trialwww.eginnovations.com/trial
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Contact eG Innovations+1.732.794.1259 (US)