how to enable eticket support system in prestashop – user guide
TRANSCRIPT
How to Enable E-ticket
& Support System in
PrestaShop User Guide
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Hey, what’s up?I’m Alastair Brian, Today I am going to discuss that why Support Ticket system is needed for PrestaShop and how to enable it using Eticket support Module?
Like this…
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What are the traditional ways of getting support?
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•Phone Call•Email•Through Social Profile
Avoid Traditional Ways because these are?
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•Time consuming•Difficult to make record of tickets
•Tough to manage tickets for different support departments e.g. billing, support etc.
•Time synchronization problem
Therefore!w
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Every PrestaShop store needs a systematic ticket handling system that can make the support and complaint system more smooth and simple.
How to enableE-ticket System in PrestaShop?
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By default there is no ticket system available in PrestaShop, you can use Ticket system module by FME that gives full features ticket system.Module Download Link
Top Features of HelpDesk System
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•Customer can reply the ticket directly from his email.
•Pre-made emails for ticket replies.
•Auto email notification to admin and customer when a ticket is created or replied.
•Internal notes
Customer’s Benefits,Customers can track the status of their tickets from their registered account of that store.
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Merchant’s Benefits,Merchant can manage the tickets and keep the record in the best way.
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This will serve you as a user guide!
In Next SlidesWe will tell you that how you can use this PrestaShop Support Module for your PrestaShop store.
Step 1
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Step 2: Backend Settings
Step 3: Backend Settings
Step 3
Step 3
Step 4
Step 4
Step 5
Step 6
Step 6
Step 7
Step 7
Step 8
Step 8
Module Testing
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Customer Tickets
ForethoughtSystematic ticket system has the ability to facilitate the customers. Therefore help to increase customer base.
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Thank You
FOR EVEN MOREPRESENTATIONS,EXCLUSIVE TIPS ANDUPDATES, THEN BE SURETO VISIT OUR OFFICIALWEBSITE AT http://www.fmemodules.com/
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Contact Us:
[email protected]+1512 333 2114
www.fmemodules.com
www.facebook.com/fmemoduleswww.twitter.com/fmemodules
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