how to hire, structure and train your revenue team for abm success
TRANSCRIPT
How to Hire, Structure, and Train Your Revenue Team for ABM Success
Dayna Rothman, VP of Marketing and Sales Development at BrightFunnel
It’s great that you are planning to go big with ABM this year…but have you
built a revenue team structure to support your efforts?
One of the biggest barriers to Account-Based
Marketing success is a siloed sales and marketing
team.
Top 4 Ways to Align Your Revenue Team for ABM
1. Create a revenue team structure that supports a full-funnel ABM strategy
2. Hire and train the right team
3. Deploy an integrated ABM plays across your revenue team
4. Define key ABM measurements to determine overall success
Define Your Revenue Team Functions
Marketing: Door Opener
Account Development
Reps:
Accelerator
Account Executives: Closer
The Key to Successful ABM = ADRs
Owns the 1:1 relationship with contacts at target accounts
Supplements marketing’s broad-based approach
Engaged in personalized outreach
Creates multi-channel account-based plays
Accelerates key accounts to close
Schedules meetings for sales reps for closing
Account Development is More Than Just Calling
• Today’s reps need to do more than just call:
• Email marketing: Often facilitated by a sales automation tool
• Social media: Social selling on LinkedIn, Twitter, and Facebook
• Content creation: Writing emails and blog posts, so prospects view the rep as a thought leader in the space
• Direct mail: Sending out physical mailers to stand out from the crowd
• Field events: Helps develop and staff local field events for target accounts
At BrightFunnel, ADRs Reporting Into Marketing
• Why?• Today’s buyers demand multi-channel interactions
• Today’s buyers demand personalization
• ADR outreach should align with key marketing programs
• Marketing and ADRs can share the same goals
• ADRs can partner with marketing on developing warm leads and the AEs can focus on closing
The Revenue Team at BrightFunnel
End-to-end funnel ownership from marketing to customer success
Revenue Team
VP of Marketing
Core Marketing ABM ProgramsAccount
Development Reps
VP of Sales and Customer Success
Closing AEs OnboardingCustomer Success
Revenue Ops
Marketing ops Sales ops
BrightFunnel ADR Team Structure
• 1 ADR Team Lead
• 2 ADRs Tier 2 ENT and MM Accounts
• 2 ADRs Tier 1 and Tier 2 Growth Accounts
• 1 Hybrid ADR/Marketing Programs Manager: ABM
BrightFunnel Marketing Team Structure
• Demand gen programs manager/events
• Content marketing manager
• Social media and customer manager
• Graphic designer
• ABM programs manager
ADR ABM Marketing Programs Manager
• Tows the line between ADR and marketing
• Owns full Tier 1 Target Account program from lead acquisition to acceleration to opportunity
• Responsible for high touch programs including:• Email marketing• Email nurturing• Target field events• Direct mail• Content development• Account-based social
• Goaled on account engagement and meetings set
Marketing Hiring Profile
Hire specialists who can be generalists.
1. Highly analytical
2. Biased towards action
3. Intellectual curiosity
4. Great communicators
5. Can market and sell
6. All hands on deck
At BrightFunnel, Everyone Knows How To:
• Write emails and blogs
• Use Marketo, SFDC, and sales automation tools
• Speak in front of an audience
• Do booth duty
• Get daily insights from analytics
• Get on a sales or customer call to evangelize
ADR Hiring Profile
Hire ADRs that think outside of the box.
1. Passion for sales and marketing
2. Track record of success—student athlete, worked during college, extra-curricular activities
3. Excellent communication skills
4. Highly creative
5. Intellectual curiosity
6. All hands on deck
Team Training and Integration
• Deep integration across the marketing and ADR teams:• Weekly team meetings
• Sales training for the marketing team
• ADR inclusion in marketing program and events meetings
• ADR training on multi-channel marketing methodology—direct mail campaigns, social selling, copywriting, blogging
• Marketing inclusion on ADR messaging, scripting, and ideation
Door opener direct mail campaign
STEP 1
Personalized email linking to
relevant content
STEP 2
Reach-out on social media
STEP 3
X
STEP 4
X
STEP 1
Targeted Ads on social
STEP 2
Add to customized
nurture stream
STEP 3
Room drop at event
STEP 4
X
STEP 1
X
STEP 2
Call to connect
STEP 3
Invite to VIP experience at
event
STEP 4
X
STEP 5
Targeted account-based
webinar
STEP 5
Sales cycle and relationship
building
STEP 5
ADR Team
Marketing
AEs
Divide and Conquer with a Sample Integrated Play
ABM can be a slow play, especially for Enterprise accounts.
Make sure your marketing and ADR teams communicate
success to your sales team throughout the process.
Engagement Across All Target Accounts
• What percentage of accounts in your database or target accounts are engaged by marketing/ADRs?
• How much of your TAM have you developed relationships with?
• How engaged is your full database?
Full-Funnel View into Top Engaged Accounts
• Who are your top engaged accounts?
• How built out are these accounts?
• What is your mix of engagement by marketing and sales activity?
• How active are these accounts on your website?
Marketing Engagement Over Time
• How engaged is the account?
• What are the peaks of account engagement?