how to implement a new search system and make friends while doing it michelle m. powers manager of...
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![Page 1: HOW TO IMPLEMENT A NEW SEARCH SYSTEM AND MAKE FRIENDS WHILE DOING IT Michelle M. Powers Manager of Library Services Career Education Corporation (CEC)](https://reader038.vdocument.in/reader038/viewer/2022102923/551680f3550346a2698b5de0/html5/thumbnails/1.jpg)
DISTANCE L IBRARY SERVICES 2012
HOW TO IMPLEMENT A NEW SEARCH SYSTEM AND MAKE FRIENDS WHILE DOING IT
Michelle M. PowersManager of Library Services
Career Education Corporation (CEC)
Rhonda ContrerasCampus Director of Library Services
American InterContinental University Online (AIUO)
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DISTANCE L IBRARY SERVICES 2012
Career Education Corporation
University
AIU
Culinary Health Art & Design
WHO WE ARE
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Why a new system?Vendor
Unified experience
Why AIU?Prior federated experience
Large user groupFaculty engagement
Why ground?Share resourcesIncrease usage
Administrative buy-in
BACKGROUND
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Discovery
Federated
Multi-database search
Results display in predetermined number
Search in real time
Results displayed by relevancy across all searched databases
Pre-aggregated indexes (not searched in real time)
FEDERATED VS. DISCOVERY
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DISTANCE LIBRARY SERVICES 2012
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Planning team• CEC Dean of Library Services• Campus Directors of Library
Services• IT advisor • Procurement advisor
Decision process• 3 products (1 federated; 2
discovery)• 1 month trial of each system• Communicated trial
experiences • Decision made
THE DECISION
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Familiar EBSCO interface
Ask-a-librarian feature
Cross-vendor personal folder
EBSCO DISCOVERY SERVICE (EDS)
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DISTANCE LIBRARY SERVICES 2012
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Early Outreach & Marketing
Faculty Library Committee
Training
FACULTY BUY-IN AND TRAINING
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ReferenceAIU Online – 700/month
Library InstructionAIU Online – 23 classes/monthResearch Tools
AIU Online – 60+
THE ROLE OF THE ONLINE LIBRARIANS
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Learned how to use the system
Evaluated the system:“Uh-Ohs” , “Oh mys”, and
“Wowsers”Determined how to best teach to our
usersRevised the research tools
STAFF PREP
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Listen to those who speak loud and soft
Listen to those who say things you don’t want to hear
Trust is essential
Common goal: student satisfaction
STAFF ARE PEOPLE TOO
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The Good:
Research guides were ready!
Staff were ready!
The Bad:
Launch in the middle of a session
Timing of library instruction
Technical problems
THE LAUNCH
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DAMAGE CONTROL
More announcements on campus
Instruction classes
Improved communication in reference
Technical problems resolved
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CELEBRATING CHANGE
Honest discussion
Showing appreciation
The game
Don’t forget the reason for the change
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WHAT WE LEARNED
Remembering anxiety of change
Earlier outreach
Playing “the game” earlier
More enforced learning
Involving IT and procurement early on
Faculty can be your biggest ally
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QUESTIONS?
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THANK YOU FOR ATTENDING!
Michelle M. [email protected]
Rhonda [email protected]