PROPOSAL TO IMPROVE THE PROPOSAL TO IMPROVE THE CURRENT POSITION OF THE CURRENT POSITION OF THE

ORGANIZATION ORGANIZATION

UNIVERSITY SCIENCE of MALAYSIAUNIVERSITY SCIENCE of MALAYSIA

SCHOOL OF MANAGEMENTSCHOOL OF MANAGEMENTBachelor of Management DegreeBachelor of Management Degree

Purpose and Scope

• The factors that effect productivity decline and turnover has been raised

• How to overcame this problems

General SituationGeneral Situation Diamond Cooperation has faced several Diamond Cooperation has faced several

internal problems since few months ago.internal problems since few months ago. More that 50 % of total employees in More that 50 % of total employees in

Diamond Cooperation has became Diamond Cooperation has became unproductively and made a lot of mistakes as unproductively and made a lot of mistakes as well - have affected organization’s well - have affected organization’s performance.performance.

The problems are facing by Diamond The problems are facing by Diamond Cooperation have brought a huge expenses Cooperation have brought a huge expenses and wasting a lot of time. and wasting a lot of time.

In this few months, Diamond Cooperation has In this few months, Diamond Cooperation has lost nearly RM100 000. lost nearly RM100 000.

As Figure 1 shows, As Figure 1 shows, trend of the trend of the productivity rate is productivity rate is declining and declining and turnover rate is turnover rate is increasing.increasing.

Line graph shows Line graph shows that productivity that productivity among employees among employees has declined since has declined since January 2006. January 2006.

Besides, turnover Besides, turnover rate was increasing rate was increasing when productivity when productivity declined. Until declined. Until august, rate for august, rate for productivity and productivity and turnover is on 42% turnover is on 42% and 68%.and 68%.

Rate of Productivity and Turnover

0102030405060708090

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Nov-05 Jan-06 Mac-06 June-06 Aug-06

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Productivity Rate of Turnover

Factors of Productivity Factors of Productivity Declining and Turnover Declining and Turnover Rate RisingRate Rising

Task and role ambiguityTask and role ambiguity Inefficient managingInefficient managing Internal conflicts of employees Internal conflicts of employees Motivation problemsMotivation problems Inadequate of equipmentsInadequate of equipments

Task and Role Task and Role AmbiguityAmbiguity

• Role OverloadRole Overload

– – A state in which too many expectation or A state in which too many expectation or demands are placed on a persondemands are placed on a person

• RoleRole UnderloadUnderload

– – A state in which too few expectation or A state in which too few expectation or demands are place on a persondemands are place on a person

• Role Role AmbiguityAmbiguity

– – Uncertainty about what an organization Uncertainty about what an organization expects from an employee in term of what expects from an employee in term of what to do and how to do itto do and how to do it

SolutionSolution• Job DescriptionJob Description

– – A list of the task, duties, and A list of the task, duties, and responsibilities that a job entailsresponsibilities that a job entails

• Job Specification Job Specification – – A list of knowledge, skills, and A list of knowledge, skills, and

abilities must have to perform the abilities must have to perform the tasktask

Inefficient ManagingInefficient Managing Do Not Have Effective and Do Not Have Effective and Efficient Skill in ManagingEfficient Skill in Managing

Separating duties and arrange task according Separating duties and arrange task according their employee specializetheir employee specialize

Organize an organization or departmentOrganize an organization or departmentBureaucracy systemBureaucracy system

Decision making Decision making

Function of ManagementFunction of Management ExplanationExplanation

ManagementThe process of working with people and

resources to accomplish organizational goals.

Planning

The management functions of systematically making decisions about the goals and activities that an individual, a group, a work unit, or the overall organization will pursue.

Organizing

The management functions of assembling and coordinating human, financial, physical, informational, and other resources needed to achieve goals.

LeadingThe management function that involves the

manager’s efforts to stimulate high performance by employees.

Foundations of ManagementManagingThe External Environment and Organizational CultureManagerial Decision Making

Organizing: Building a Dynamic Organization

Organization StructureOrganizational AgilityHuman Resources ManagementManaging the Diverse Workforce

Leading: Mobilizing People

LeadershipMotivating for PerformanceTeamworkCommunicating

Controlling: Learning and Changing

Managerial ControlManaging Technology and innovationCreating and Managing Change

Planning: Delivering Strategic ValuePlanning and Strategic ManagementEthic and Corporate ResponsibilityInternational Management Entrepreneurship

Internal Conflict of EmployeesInternal Conflict of Employees

Misunderstandings or lack of Misunderstandings or lack of information information

Actions taken by a supervisor Actions taken by a supervisor

Evaluation of work performance Evaluation of work performance

Personal situations that affect Personal situations that affect work performance work performance

SeminarSeminar

SeminarSeminar SeminarSeminar

SeminarSeminar SeminarSeminar

The Motivation Problem

No accurate working goal

Lack of stimulation

Lack of stress management

SolutionSolution

Seminar and motivation problemSeminar and motivation problem Launch campaign such as “No Stress Launch campaign such as “No Stress

Day”Day” Meet with Human Resource staff Meet with Human Resource staff

(counseling)(counseling) Stimulation for increase the Stimulation for increase the

productivity or workersproductivity or workers

Inadequate of EquipmentsInadequate of Equipments

Old version equipment – computerOld version equipment – computerEquipment Equipment

– – Furniture Furniture

– – Air-condition Air-condition

– – Electronic deviceElectronic deviceEnvironment Environment

Conclusion and Conclusion and RecommendationRecommendation

THE BENEFITS OF THESE SOLUTIONS ARE:THE BENEFITS OF THESE SOLUTIONS ARE:

Enhance workforce productivity, retention, and Enhance workforce productivity, retention, and satisfaction.satisfaction.

Highly motivated employees who feel Highly motivated employees who feel engaged, respected, and appreciated at work.engaged, respected, and appreciated at work.

Empowered employees who are equipped with Empowered employees who are equipped with the skills to advance within the organization.the skills to advance within the organization.

Employees can be more profession in their Employees can be more profession in their field.field.

Organization become more technologies and Organization become more technologies and competitive in market.competitive in market.

SPECIAL THANKS FOR

Our Lecturer:Dr. Aness

Puan June

All Group Member:Mohd AsrulYu Hui WeiMohd Aliff

Awang Muhammad HijanAhmad Fikri

References:www.jobquality.ca

www.human-resourse-solutions.co.uwww.human-resourse/uni.califonia.com

Noe R.A, Hollenbeck J.R, Gerhart B., & Wright P.M “Job Analysis Information: Nature of Information”, in Human Resource Management,

ed. 4, pp. 148 -49,McGraw-Hill Irwin, N.Y.Noe R.A, Hollenbeck J.R, Gerhart B., & Wright P.M “Source of Job Dissatisfaction: Tasks and Role”, in Human Resource Management, ed. 4,

pp. 433-38, McGraw-Hill Irwin, N.Y. Thomas S. Bateman & Scott A. Snell 2006. Management: Leading &

Collaborating in a Competitive World. Seventh Edition. McGraw-Hill Irwin, N.Y.

And All Audiences